La-Z-Boy

99 for 5 years of protection on my purchases prior to the expiration of my warranty I called the La- Z- Boy warranty company and filed a claim. As instructed I sent pictures via email. They informed me they would get back to me in two or three days.

About 10 days later I never heard from them so I called them gave them the claim number. They said my claim was not covered and they were going to get back to me in in the order they received my claim.

Guess they have a lot of furniture complaints. I called the store explained everything including what the sales person told me when I bought all the furniture which was and I quote. " Anything that goes wrong in five years is covered free.

Their response was "We don't do upholstery anymore" I thank them for their time and took them…

I purchased a lift chair that has quite working. I have contacted store (Salem Oregon) many times and have tried to contact repair company many times. Been at this process for 6 Months times. Do not get return calls and web site mal functions repeatably.

This is in regards to sales ticket #38-36407 It was impossible to reach anyone to schedule a delivery time. I finally had to take off work & go to the store. After waiting 16 weeks for delivery (which was understandable ), part of the sofa came with a slit in it.

It was impossible to converse with the delivery staff as they didn’t speak a word of English. I was never contacted regarding the next step and again it was impossible to reach anyone. Once again, I had to take off work and physically go to the store. They had no answers.

The person I dealt with emailed someone & said he’d get back to me. As of today, I have not heard a word, not even a courtesy email with some sort of an update. 00 I think good customer service is expected.

This is an awful way to conduct a business & I will…

I have spent a lot of money on lazy boy furniture. When you have an issue and you try to call their comfort care they never answer the phone I've called several times waiting anywhere from 5 minutes to 15 minutes the last time I called was just a few minutes ago I waited 45 minutes with no answer just a lot of music.

This is highly disrespectful to the customers that have paid a lot of money for the furniture. I would like for someone to call me to discuss the issues that I have with my furniture. 636-675-1596.

Ordered couch on 12/15/22-rec on 2/3/23- was damaged -(we should of refused it)-called the store & was told -Tri County would come 2/17/23. Theyt took pictures & it would take 5 days-never heard back-we called Lazy Boy 2/24/23-were told to call Tri-County, that went back & forth.

we want them to come & pick it up & give us full credit on it. On 3/2/23 I received a slip cover to put on couch- That is unacceptable -for a brand new couch. 508-378-7001 please look into- Thanks

I ordered a recliner from the store in Draper, UT. It was delivered about the middle of January. The second day I sat in it, the lever that raises the leg rest just dropped down. I tried to call service a couple of times as suggested by the store. The first time I got disconnected about an hour into the wait. The second time I waited about an hour and then, disgusted, I just hung up.

I have made a special trip to the store twice because nobody answered. A service guy came one day and said there was nothing wrong with it. He turned the screws on the back a couple of times but never looked at the mechanism.

The store manager was supposed to call me last week but did not. I am fed up with the whole thing. At this point I have been dealing with this issue for nearly 2 months and will accept…

The Mesa Az store sent out the wrong recliners.Was supposed to be wall hugers,for one thing,they added height extensions and we can not get out of recliners .Have tryed for several weeks to have store correct the problems just to name a few.We have tryed talking to store personnel and they just say it’s not their problem and hang up . Will have to file a complaint with the BBB

I bought the trooper series loveseat, and couch. My loveseat still looks like new because we never use it. My couch is all wrinkled in the front and looks awful. I had another La-Z-Boy before I bought this one for about 12 years and it looks better than the one that I bought just a few months ago.

We are not hard on furniture but I do not like the way this couch wrinkles in the front. I would like a full refund. We spent almost $4000 on this.

I have a lift chair. I am partially disabled, elderly & I sleep in the chair also. In early Nov 2022 I called for service as the back would not come back up & the control wire was fraying. They could not service me until 1/9/23.

I was upset for sure. On the 9th I called to see when they would arrive only to be told the appt was cancelled. I don't know why it was canceled. A new appt was scheduled for 1/23/23. He came on that date just to "diagnose" what the problem was & he would order parts.

2/20/23 a repairman finally came & replaced all the wiring system. By this time the back had dropped further down making it barely possible for me to get in & out. 3 1/2 mos is not very acceptable for this chair repair as no one spends for a lift chair unless they need it for physical problems.…

Purchased a lazy boy recliner with a lift platform in nov 2022….. was good I would have in early Jan 2023….. the wrong lift attachment was ordered….. so since Mid January I have been waiting for the correct one. I have made numerous calls to Royal Furniture…..

and told something every time…. As of today I still don’t have an expected date of shipping….. nightmare! My dad is 90 years old and needs that lift on the chair. …. And this order was for over 2000$. And Royal has been paid in full. Please help me.

I have always purchased and been very pleased with Lasy Boy. But this is awful. Thank you for your consideration

My 2,000$ recliner broke in October of 2022 & called same month to have it fixed. They didn't come out to fix it until late February 2023. They put new parts in but that didn't work & the recliner is still broken.

Now I am being told 16-18 weeks to get a new chair or I could pick a chair of lesser value for 6-8 weeks. This is unexeptable. The manager will not answer or return my calls now.

I cannot explain in 100 words the concerns and the experience I’ve been having with my 2 pieces of lazy boy furniture. Also I have a number of picture to show you exactly what is going on. Is there another way I can get in touch with someone from the corporate office.

Chair squeaks and clunks when rocking. Went to store where purchased in December asking for help. They passed the buck to a phone number. Been on hold for as long as 45 minutes with no answer. Now it is mid-February and still no help or repair on my rocker recliner.

Customer service is lacking to say the least. If customer service would like to help, they can reach me at 253-906-0196.

I have never been treated by a sales peson like I was treated by Jack in the Farmingdale office. It all started with Me in an EMPTY store wanting to possibly change the color of my sofa bed I ORDERED the day before. It was President"s Day and extremely crowded. They didn't have all the swatches available that I saw on line, so the next day I wanted to see that swatch. He told Me I already changed my mind once????. He said you sound like you don't know what you want and I am going to cancel the order?????????.

The order was already placed. He was rude, unhelpful and talked down to you. I purchased several times at that store and this will be my last. I really wish I never ordered the sofa bed and allowed him to cancel it. What happened was I went to Carle Place store and they had the…

1 who ever came up with the way this chair is made the way you use like 1/4 “ doll rods and then do not even use any screws with some decent wood you just glue it together this is the second chair that has done this to me

Last week we had our recliner sofa delivered. I have tried to speak to someone in customer service for two days. No one answers phones. Today after waiting on hold for several minutes, a message offering a call back came on.

Since I had already waited on hold for an unreasonable long time I opted for the call back. Then the message said they would call back within 24 hours. Seriously?

Also, no one answered at the store when I had a question about the recliner chair delivered yesterday. We have purchased from Lazy Boy in the past. Looks like we will not be doing so in the future.

i am writing to complain about staff response from Manchester, CT store. we have been purchasing recliners from Lazy Boy since 2014. We have always been satisfied with the product. We recently purchased another recliner 2020. We purchased the total care + 5yr protection plan at the time of the sale. Reference # 803-2397067.

This all started back in Dec 12/9/2022. i went to the store were i purchased the recliner and spoke with the salesman (Jake). explained our situation which was that the foot rest of the recliner just opened up at the seam.

(see photo attached) His initial reaction was that this should definitely be covered under our protection plan.

First i was asked to call Comfort Care (855-802-6636) and they told us that this was not covered. That was after several phone calls which…

Greta Heintz, 85010 Spencer Hollow Rd, Eugene, OR 97405. Cust # HEING85017. Doc# 1228807MIRH. Order date 12/28/2018. My footrest lift system crunched & stopped working Sunday January 15. 2 calls to Eugene store got me Guardian Protections Products info, and a copy of my invoice.

The latter received January 17, so I immediately filed a claim. Website said: 10 business days. Exactly 2 weeks later, I got an email request for photos NOT asked for on original submission. Send photo of entire recliner. Send photo of tags under footrest.

I am a 71 year old female so twice I had to flip my recliner to take photos underneath. I submitted the photos. Next it replied: It will take 10 business days. If they follow through, this would be February 15 for a footrest that failed January 15. I decided to…

12/8/22 – Furniture delivered. Accepted sofa. Refused loveseat due to incorrect style. Did not want middle console. Talked to customer service rep through delivery person’s phone. Person on phone stated they would re-order. 1/28/23 - Left message at Customer Service at 1:36 PM. Call was never returned.

1/28/23 - Talked to sales associate in Costa Mesa ay 4:28 PM. Put me on the delivery schedule for the evening of Feb 9, 2023, however, did not say he saw where new loveseat was ordered. Said he would have manager call me. No call received.

2/1/23 - Left message on Sales Associate line at 12:15 PM. Call not returned. 2/1/23 – Left message on General Message line at 1:45 PM. 2/6/23 – Left message on Sales Associate line at 10:17 AM. No return calls received.

"I had high hopes for Lazy Boy Furniture but was extremely disappointed with the quality of their products and delivery process. Furniture delivery was unprofessional and disorganized. The wrong furniture was brought and it took multiple calls and visits to correct the mistake.

The pop-up table did not function properly and was extremely frustrating, I was tole by the delivery person that it would get better with use. The wrong type of recliners were ordered and did not match the style we wanted.

The end tables were the wrong finish, even though the order number was for the correct finish. After only one month, the headrest mechanism on the couch fell apart and a cotter pin was not used in the manufacturing process.

Slide clips we are not locked down, on either side, upon delivery. No…

We purchased a Lazy Boy Recliner in December of 2022. It was a Christmas present for me. We picked up the chair which was in stock and when we got it home, we noticed many imperfections and poor quality in the construction of the chair.

We purchased the chair from Johnny Janosik in Delaware. We immediately contacted our salesperson who sent us to Serco customer service to resolve the problem. The chair was bunched up at the arms and was not smooth on the seat.

Also, when it turned there was a mild bumping feeling. It was very noticeable. 00 for we felt it was a second. After we called Servco, we were asked to send pictures twice since the first ones were not useable.

After waiting over a week we called to see what was happening and I spoke to a very rude young man that informed me that…

On Jan. 31, 2022 I purchased a recliner with a wireless remote. 72 - this includes delivery charge and HST. 00 on that date. The chair was to be delivered sometime in May. I had no contact from the salesperson when no chair was delivered - in the last week in May I initiated contact by visiting the store.

A very rude salesperson said the problem was the supply chain and a computer chip needed for the chair was not available. She said the chair would probably be delivered near the end of June. June arrived and no chair was delivered and no contact from the salesperson.

On July 18, 2022 I wrote an email to Ron Mathurin outlining the problem. He called the next morning stating he would find out what was going on and agreed about the poor customer service. That afternoon I received a call…

I need to setup a service call and I have spoken to the Sales associates at Ontario. CA and they have placed 3 service calls for us with your Customer Service and we do not receive a call back. I have tried 3 or more times to call your Customet Service only to be placed on hold and never speak to anyone. Please. call us at 1-909-982-3915. Thank you, Maureen Mumm

so we had to make a claim with customer service parts and have someone out a month later ( that day hasn't happened yet), the customer service said the sound the chair makes is normal mechanism sound , it sounds horrible ( not normal since we didn't hear it in store ). - we would NOT have paid $1800 for a floor model.

Our 12 year old chair we replaced looked horrible but at least it didn't sound like the spring was breaking everytime you reclined the chair!!! We have never purchased Laz Boy before but not pleased !!

Purchase in July 22 delivered 11/22 left arm recliner delivered with broken spring mechanism. Repair person came out in dec 22. Temporary repair made until new parts arrived. The part arrived on 1/10/23. Repair person never contacted us and I have been on hold twice for over an hour and no response. This is really bad!

Recliner, still under warranty, broke last october, took until end of November before they fixed it. It broke again, something different, but no one at your service/warranty department answers calls or returns calls. Talked to manager of your Lynnwood WA store where I bought it telling him I was upset once again that the chair is broken and service is non existent.

I purchased my leather love seat less than 2 yrs ago. The front of the console has bulged in the corner. I found out at the store from the service manager it's not made of solid wood. The service manager told me: people have been complaining about this problem.

00 to have a warranty guy come to fix it. 99. He told me that I have to pay for someone to come to my house and fix it. 00. Another associate, plus the service manager were very rude, since I told them I wasn"t going to pay to have it fix.

It is a manufactures pro

My name is Elizabeth Rosen. I purchased Trouper Rocker and Love Seat several months ago and received less than a month ago. There are so many things wrong with them. First the rocker squeaks. The fabric has creases in it and getting worse by the day.

The rocker looks old and worn. It is practically impossible to speak to customer service. They sent me an email saying to call 855-802-6636 which I did many times and no one answers the phone. I left my number for call back and still nothing.

I have been trying to get my issue resolved but La-Z-Boy will not even get back to me. I eventually got an email from Claudia E, she does not give her last name. She said she reviewed my purchase and said I can return them for something else.

I would not want anything else from La-z-boy after this…

I ordered and purchased my chair April 30. 2021. After receiving my new La-Z-Boy chair I first noticed it when my feet would not touch the ground. I don't remember this being the case when I tried to chair out in the store but I let that go.

Now after several months I noticed that the thoracic area of the chair has caved in support wise -with the cushioning, and the lumbar support feels like a board in my back. the dealer sent a tech to look at the chair.

When the tech opened up the back of my chair I noticed ,and I showed him and we discussed that there was a portion of the lumbar cushion where it was not sewn together, leaving a gap in the seam that allowed the fiber fill on that side to bulge out more than the rest of the pillow. On inspection it was never sewn at the factory.

in…

Poor quality, poor customer service, will not stand behind their product without charging more.

The chairs are poor quality and it takes forever to get any service even if you buy the extended warranty plan that I was told will cover everything. Well they do not and my chair has been broken nearly half the time i have owned it. Still waiting on service.

What a joke never going to buy from them again.

BUYER BEWARE! I decided to buy my 1st recliner at La-z-boy Furniture Galeries in Melborne, Fl. I thought the name spoke for itself! How sad to see that a few representatives along the way, of what was once such a prestigious brand, have destroyed its reputation.

I purchased a recliner on 11/6/22. The experience in the store, up to this point, was wonderful. I was told my recliner could take up to 20 weeks for delivery, due to it being a special order. I chose my material, features, signed the order and paid for the recliner in full. 53.

My recliner was delivered 01/05/23. It was an exciting day! At 4:30AM the following morning I woke to notice that the back of the recliner was leaning to the left. I text my salesman and forwarded photos to him. " I called that morning, and scheduled…

We purchased a new recliner sofa two months ago. The recliner has broken. We are having no success having someone come and fix it.

My wife and I purchase 2 recliners from La-Z-Boy and the fabric is coming apart at the seems. We have called customer service numerous times and each time had to hold for over an hour before someone picks up. When we finally got through, we told them of our issue and they said not their problem, we needed to contact the extended warranty company (Servco).

We did that and Servco sent us back to La Z Boy because they say that is a manufacturing issue not a warranty issue. So back on the phone for over an hour again, and ultimately you get a way to leave your number and they will call you back.

If you miss their call, back to the hour hold, etc, etc, etc. For the money that we spent, we found their quality to be subpar and will never spend that kind of money with them ever again. Their…

Purchase a Lazboy recliner/power with remote in March 2020 July 2022- The frame busted, and I couldn’t use my chair. After months of waiting my chair frame was replaced the last week of December. January 2023 one week after the repair my chair motor is not working and my chair is stuck in the recline position.

After weeks on calling the store I purchased from and waiting on a call from Comfort Care, today 1/24/23, I being told my $2,000 chair only has a one year warranty. I thought there was a lifetime warranty. The store was purchased by LaZBoys Corporate Office and there can find my purchase paperwork???

I am discussed to say the least, and not that they give one shit, I will never buy LaZBoy again and I will personally tell anyone who will listen what a horrible experience I had.

Purchased a LAZY BOY RECLINE LIFT CHAIR IN NOV.2022 FOR MY HUSBAND WHO HAS CANCER .THE SEAT IS SO UNCOMFORTABLE THAT NONE OF MY FAMILY YOUNG OR OLD WILL SIT ON IT.CALLED BARRIE WHERE IT WAS BOUGHT ,CALLED CUSTOMER SERVICE ADVISED WE WOULD HAVE THIS RESOLVED. NO RESPONSE SINCE NOV 2023.WE HAVE BOUGHT Lazy boy products since 1974 and always been pleased.I

I have a recliner that was delivered in Oct. of 2021. The seat area is already starting to break down. I have been trying to get hold of their customer service to schedule an appointment, but nobody answers. I have called on three separate occasions and have been on hold for an excess of 30 minutes each time.

obviously they don't care about the customer. I am soon to be in the market for four chairs, they will be the last place to consider.

Boughr a new power fully adjustable recliner recently. After 2 weeks part of the functions quit working. Took 3 weeks for a repair person to show up who verified a motor was bad but didnt have any parts with him anf had to order the motor so at leat another 3 weeks with a non working $2000 chair! Never again.

I’ve been on hold with the comfort care call center for 1 hour 40 minutes. I’ve been given the run around for a week now. It’s my second time waiting this long on hold. I’m simply trying to have our recliners remote replaced and I can’t find someone who cares to assist at this company.

1 hour and 40 minutes so far. How many people are actually calling to get service done that the wait is 1 hour 40 minutes.

I bought a new chair in November and was told it would be delivered at the beginning of January and that they would text me updates to keep me apprised of timing. I have had to repeatedly follow up and now they are saying I won't get the chair until the end of the month.

When I called the store to ask for a corporate customer service contact I was told from the store they are not allowed to give info for corporate to customers. They also told me they can only ask for updates vis email and only get ambiguous answers so that is what I have to accept.

How is this acceptable customer service?

We have always purchased Lazyboy recliners because we think they are the best. I purchased a remote controlled leather recliner on 9/18/2020 prior to my husband's knee replacement surgery. I purchased the Guardsman plan for extra security. Well, on 12/15/22 our remote quit working.

I filed a claim with Guardsman on 12/16/22, but I inadvertently had a brain fart and listed the damage as occurring on 9/15/22 instead of 12/15/22 which put me out of their 30 day reporting period so they denied my claim. " That is not good customer service at all.

I still have 3 years left on my so called warranty. I made a mistake. Geez. I am not happy. I would love a new remote because I paid for the plan.

I have been trying to reach customer service for a service call and have been on hold for more than 30 minutes and finally gave up. This happens each time I try to call. I can't get through. This does not bode well for your product warranty. I need a service call and hope that you can help me. I purchased two recliners on Nov. 26th, 2022. Thank you.

Edward Arruda 711 New Boston Rd. Fall River Ma. 02720

508-678-5576

My service when I wanted to buy a room full of furniture was great. Let us send someone to you and make I easy for you. Ok I went along with it I was suppose to get my furniture delivery before I went into th hospital but because someone didn’t do their job correctly they didn’t have my account number that I already gave them so furniture couldn’t be delivered till after we paid.

Called customer service and explains th situation. Was told we will call u right back. 2 days later I hadn’t received a phone call and called o speak to th manager. That day was a male manager. He took care of the problem.

So the week I returned home from th hospital my furniture was delivered. Great u til they put down th rug the rug had more blue in it then the sample I saw. I told the guys delivering I did not…

I have tried several times today to reach a Lazyboy representative by phone ( 855-802-6636). I also went to the Lazyboy store in Indianapolis, IN to try and get help. I have a warranty issue that I’m trying to get some help with.

What is the appropriate amount of time that you should have to wait on the phone to get help? I was on hold for one hour and 10 minutes and nobody ever answered the phone.

We ordered Trouper modular furniture pieces (4 recliners & 2 consoles) from LazyBoy (LB), Alpharetta, GA on March 12, 2022. We were told the projected delivery date was September 2022. The actual delivery date was November 8. On the morning of the delivery, we received a phone call from LB advising us that one of the consoles was damaged & would not be delivered that day.

The other pieces were delivered. We expected to receive a call to let us know whether the console was being repaired or reordered. After waiting a week with no contact from LB, we visited the store to inquire about the console.

We were told by the store manager that he would contact the Service Dept & someone would call or email us within a day. We received NO contact from LB for the following month. We then attempted…

We received our sectional after about 9 months after order. The delivery/installation duo were completely incompetent idiots and had NO idea how to assemble out product. We called the store where we purchased for help, but got no answer for 3 days.

We finally clfpund and called the cell phone of our sale lady. She said she would escalate the issue... after weekly calls to check on the 'escalation' the send a tech out ( 8 weeks after delivery now)... through the few teeth he had he said it all looked fine.

normally it's against a wall so you don't notice that" regarding the fact that the reclining foot rests NEVER close ... also said "thats normal". $11,000 of absolute garbage... NEVER BUY ANYTHING FROM LAZY-BOY.

On December 15,2022, I went into the LaZ Boy store at 2100 North Rose Ave, Oxnard CA to purchase a Wall-Away recliner. I was met by sales associate, Alicia Silverman. The first words out of my mouth were “I need a Wall Away recliner.

” I asked her if wall hugger meant the back of the chair stayed against the wall and reclined out? She replied with, “Yes”. She then took me over to a couple to try out. They were in the middle of showroom and not against the wall.

As I sat in them, I had no idea what was happening to the backs of them as they reclined. In assumed, since I was VERY SPECIFIC about needing a WALL-AWAY recliner that remained against the wall. I found one that I liked but they it was manual and I wanted automatic.

She said “Let me check the ware house for one. I asked again.…

I have a warranty on a recliner. The warranty company Guardsman sent a purchase order to laz-z-boy on November 7 2022 for a replacement recliner. I have not received any information or calls on this problem since. This has been ongoing since October 2022.

It seems I will have to go to small claims court if this is not resolved.

When I bought my recliner was told that Lazy Boy would provide provide all parts needed at no cost. Tyler Tx store is where I bought mine. Picked up the part once no problem. Just had to order the same part.

Now I had to pay $27-28 to get one shipped. They say I didn’t have to pay. Well yes I did. I was told it is very common to have to be replaced. Well keep extras on hand so we can pick it up and save the shipping.

Very disappointed in lazy boy. Very disappointed. Won’t buy another.

service on my broken rocker recliner from the baton rouge store and the quality of the chair. the chair has been falling apart ever sense we bought it and it is an act of congress to get it repaired or replaced.