La-Z-Boy

I got my recliner SO# 1205204YBJE on Sat 12/1022 Called 770-831-5586 on Tues 12/14/22, left a message to place a service appointment for the back of the recliner ( does not lock in place ) , on Wednesday called again the same # and talked to Emony ext 8104 , Emony sent an email for the repair service to contact me.

net 770-597-2945 4802 Glenwood Drive Acworth, Ga 30101

You’ve lost a long time repeat customer due to poor service from Customer Care and subsequent apathy and outright rudness of showroom manger in Reading, PA. Bought/ ordered recliner and loveseat in November 2021, received late April 2022. By September, the, recliner was unstable, and arms were starting to fall off.

After multiple attempts to reach customer care, a technician visited October 17, 2022 and could not fix the issue. We’ve heard nothing since. Multiple calls to customer care require wait times of 1-2 hours to speak with someone. They promise to call back regarding resolution of our problem and do not.

In frustration we called the showroom, where Lazy Boy staff denied any concern or accountability for their product. They were in no way desirous of hearing our problem, or…

Sold me defective love seat- needed repair upon delivery. Used about 4 months and needs repair again. Repairman skips appointments, Manager had no idea what to do. Cost $3600.

I bought a new powerlift chair in October. The back and seat is very uncomfortable. (the one in the store was fine) Thinking maybe it just needs to be broken in I've put up with it for two months now.

I have a sore back and butt now. Thanx. I've tried contacting La-Z-Boy but, I've just been ignored. I will never buy another of their products. Very unhappy. An expensive lesson. Rick.

I purchased a Lazy Boy recliner on Sept. 05, 2021. The chair arrived in Jan/Feb 2022. After two weeks the seat began to sag and there are marks on the seat where your legs go. I contacted Lazy boy and they sent out a technician and was told that the padding was defective.

He said I would hear from Lazy Boy within three weeks. Never heard from anyone. Contacting customer service is a joke. No one ever answers. I emailed Lazy Boy in June and received a reply to contact customer service. Again no answer at Lazy Boy.

I do not know where to go from here. Will never again purchase from this company.

The power recliner on my couch broke. Called La-Z-Boy for months. Anna in service would not return my phone calls. I finally called and ask for an email address. For over a month and a half I emailed to get my chair repaired.

Called today to speak the Manager, Valerie. Her response is I can pickup your couch on Friday and bring it back to you in a month. She does not apologize that no one has attempted to return my phone calls or emails from months ago.

La-z-boy does not value their customers and is proud to sell poor quality furniture at a very high price. I will be glad to advertise this situation for La-z-boy.

I ordered a "stand alone" chaise that was NOT going to be part of a sectional. Since it was a custom order the salesman said it would be no problem...however, what I got was their standard chaise...which shows a black area on the side and a bracket where it would be attached to the sectional. The zipper on the cushion was also visable. La-Z-Boy said they couldn't fix it...this is after waiting 7 months for the chair. They offered a full refund, but that would leave me without a chair. Finally, they agreed to provide fabric so I could PAY an upholsterer $300 to make it right. Don't buy custom items from La-Z-Boy. When I spoke to the upholsterer for the first time he said "Don't tell me...you bought from La-Z-Boy. I fix their stuff all the time!"

The salesman also lied to me and said the…

I bought a La-Z-Bboy recliner sofa January 1998 and it can with a full Lifetime Warranty. It needs repair. A spring is trying to poke through the back when I recline. I've tried unsucessfully to reach them by telephone and on their website.

Even the salesman at the store told me "Good Luck. They do not answer their telephone for us either". That really gives me confidence in their customer service. How does a consumer get a company to honor their warranty?

called 4 different times at 4 different times of day for a warranty claim and still have not talked to a live person. horrible horrible horrible customer service. the longest i waited was 1hr 10 minutes and I had to hang up.

i spent a total of almost 4 hours trying to get someone, i wouldn't buy their furniture again ever. what a useless company they are. very expensive and then when their product breaks there is no one available to help.

i will do everything i can to tell anyone that will listen to not buy their products.

Comfort care made a service call tech showed up said I needed a new motor, recliner is 2 months old. Few weeks later second technician installed new motor and same problem, technician said I needed a new chair. Every time I call there is no information that the technician put in for a new recliner.

I have to wait 3 business day so they can make decision. I've waited 2 weeks and still nothing. Financing this chair and paying for a chair that is not working like the one I seen in the store.

Very long hold times to set up an appointment. Currently on hold 50 minutes and counting.

went into lazyboy and asked for a large comfortable recliner. instead of fitting me to a chair as they promise in their literature they took me to a chair for someone over 6 ft tall which i did not know. i am 5'4".

the first day i sit in the chair it causes SEVERE back spasms so painful it brings me to tears. i try a pillow behind my back, a rolled towel etc. no relief. i was up all night tossing and turning with extremely painful back spasms.

i call the manager hoping to get some ideas for relief as we moved and they are the only chairs we have. she has zero compassion and just starts talking over me and yelling that they delivered them a few months ago and she wont do anything.

we had just opened them and taken them out of the boxes a couple days ago.

first they sent one that was…

I shopped at the Columbia, MD Lazy Boy store today attempting to purchase a recliner. When it was time to purchase chair, Store came out stated that they do not access Affirm virtual credit cards because there is not name on it. I explained that I can show my in the affirm account. She dismissed my offer to reassure her and just said they do not accept these cards. There was no attempt to call corporate to see if they had more information and the store manager did not show any effort to assist me with understanding the policy. On the Affirm website, it clearly indicates that the card can be used in the store. I feel she her customer service was poor, and it appeared that she only wanted to get back to whatever she was doing.

Please follow-up with this incident. Thank you for effort ahead…

I have contacted La-Z-Boy three times on the phone and sent emails to my sales persons on 28 Nov without a reply or acknowledgment. I left three messages at (502) 671-003. My chair is ready for delivery, but I cannot contact anyone to get scheduled.

I paid for the chair in full on 11 Nov. Customer is service is definitely lacking.

00, on 11-23-22. I had 2nd thoughts at 1st step-- on the sales floor, but I proceeded. The day b-4 delivery I got a recorder saying it would be delivered the next day on 11-23 @3:30 pm to 6:30 pm.

Granted I have no phone # to call, being a 64 yr female that lives alone I don't think any reputable company should be at anybody house after 5:00 pm deliveryong anything but again I had no # to call. The next day came for delivery--3:30 pm came, 4;30 came, 5:30 came 6:30 i gat a call from a recorder saying it would be 1 hr.

(7:30), 7:25 came I get another recorder saying it would be 30 mins. (7:55) 7:30 I get another call, recorder, saying they would be there in 20 mins. (7:50 pm). I waited until 8:00 pm day b-4 Thanksgiving I had to leave.

My neighbors told me they pulled in @ 8:15. Now that…

Worst customer service ever went in Spanish Fort Alabama store to purchase a recliner for my husband on 9/25/22 was told by sales rep Matthew Jameson 6-8 weeks well after 6weeks with no contact I called him trying to get someone in this store is like breaking in fort Knox still I have no idea where my chair is will NEVER DO BUSINESS WITH YOU AGAIN AND THINKING ABOUT FILING BBB COMPLAINT

I purchased a new laz y boy power recliner on October 20, 2020 and paid extra to extend the two year warranty to three years. Two years later, on that exact date, the chair malfunctioned, felt like it was “ off the rails”.

I called the “ Customer Care” department at the store I purchased the chair at, over and over again. No one answers, and you leave a voice mail message, over and over again, and no one ever calls back. Ended up calling an independent repair company.

The technician who repaired my chair for $175 said he cannot get parts from La Z Boy, they won’t return his calls, and they essentially have no service department. His opinion was that the broken part on my chair had never been attached to begin with. Beware of this company.

My Lazy Boy electric recliner foot lift broke the middle of September 2022. This is the second time this foot lift on this recliner has broken and it is due to a small plastic part that raises the leg rest up.

The first time a lazy boy service center repaired the chair in Mobile Alabama. Apparently now they sub the repairs out. Have been trying to get this chair repaired for two months and seem to get the run around with the company they had me contact and the customer service with Lazy Boy.

The chair is not much good like it is. There should be a better and faster way to get repairs

Have spent 2 years trying to get satisfactory furniture. Lazboy has fraudulently charge my credit card account snd won’t contact me to resolve.

Cant get anyone to talk to about my problems wit Lazboy. Store bit a help. Lazboy has yet to deliver acceptable furniture

Springs for recling sofa and love seats are falling out of place I payed another for this combo I wouldn't buy any lazy boy brand furniture again. Very dis satisfied consumer.

We own 4 LazyBoy Recliners! One has a problem with the foot rest! It is stuck in the up position!

My issues is …. In the last week, I have called your customer service number(s) 16 times! After the 1st five calls, I spoke with a helpful young lady who told me to get my ACK number off the chair and call back so a repair case could be established. I did that. I called back after 7 calls and what seemed like an hour of music in my ear, I was connected to a voice mail and told to leave a message…after 2 days, no one has called back! Hold long do I have to wait! This afternoon, I have called an addition 4 times…to 4 of the 6 numbers I have found on line for your Comfort Care! Once again it minutes and minutes of music! How do I get repairs on my chair?

We have ordered two couches from you the first one was wrong the second one was filthy and it was tagged from another customer so it was not new we’re trying to get our money back on the $675 platinum protection and they will not give it to us we have no furniture from you guys you’re keeping our money and we have nothing to little hard to see what I need to say in 100 words or less I expect a phone call 248-808-8487

My new 'Joel' rocker recliner is broken for the 2nd time since it was purchased less than four months ago on 27 July 2022. The technician came out, tightened a nut but completely missed the fact that the wood in the footrest is splintered.

I purchased this chair on 27 July 2022 with the extended warranty and so far it has been nothing but garbage service.

Lazyboy standards mean nothing, the wood in the footrest is particle board and parts of the frame are particle board. Complete waste of money and definitely not worth the price tag for such inferior materials and workmanship. I will never buy another chair or sofa or piece of furniture from Lazyboy ever again. Lesson learned!

I purchased 2 lazy boy chairs on September 10, 2022 at the Lacey, Washington Store. I picked out a second stock chair that I wanted a swivel put on the bottom. I was told by the sales associate that it would be out for delivery mid November.

I called the store to find out the status of my delivery and was told it would probably be delivered in mid December. I am extremely unhappy with that timeline. I feel that the sales service at the store, Customer Care and most likely this complaint form offer no satisfaction.

I asked for my money back and was told no. I asked for a comparable in stock chair and was told no. I was told it was a production problem, and the result was an extended delay of production. Your production problems should not be transferred to me, the customer. I reject that…

very poor customer service. i needed some furniture that could be delivered by a certain date due to some upcoming surgery i had coming up. i explained that to the clerk when i entered the store. she inducated thae that was not going thto be a problem.

Because if it was i would hane gone somewhere else. so after picking out the furniture she told me that thae date i needed was full. i was the assured that they could try for afternoon. later that day i got a call from the delivery company letting me know that my delivery woud be between 10 am and noon the next day.

I explained about the Dr appts and the said there was nothing they could do about it. i Canceled the delivery. i called Lazyboy to inform them of the cancelation. She then stated that the always tried a 2 trip by so it would be…

All I want is to speak to someone. I have called every day for a week, wait 35minutes while listening to rotten music, and never get thru, even to leave a message. Have a ticket number I received and can’t talk toanyone to mention it. Ticket number 803 2130650

Sirs: We ordered and paid for 2 La-z-boy recliners last November 14, 2021 at the Southpark Meadows store in Austin, TX and now a year latter have not received them. The store and calling customer service have proved totally useless and nobody can tell us when and if we'll ever receive our chairs.

This kind of customer service is unacceptable. One would think that the order should be on a production schedule, someplace.

The rocker recliner swivel chair I purchased on November 29 2022. Was delivered to my home November 3 and was not the right color. I went to the mesa Az store where I purchased it to see what can be done.

The sales personnel could not resolve the problem. I ask for the manager and he called me later at home. He railed at me because it was my fault the color was wrong. 00. I had to hang up to keep from crying.

He is untrained and out of control and can’t solve problems. I need help from your department to resolve this complaint.

It is impossible to contact Customer Service. Been on hold over an hour this time. This has every time I try to reach them. All I want to do is schedule a service call for the replacement part which was delivered. Worst customer service ever.

I purchased a recliner a couple of years back in Islamabad Pakistan from a store called Style and Comfort, claiming to be dealers for L-Z-Boy in Pakistan. The recliner developed issues with the foot rest about a month back and is dysfunctional since then.

I have called the local store and the main dealer in karachi several times but nothing seems to come out. During all this time they promised to send a technician and get the recliner checked but that never happened. Am fairly frustrated with their service.

I am not sure if it is a problem with the Pakistani sellers or the over all service provided by the company is bad! Would some body be able to help?

I have been trying for the last 3 weeks to get in touch with somebody about my La-Z-Boy chair that is not working. This is the worst customer service I’ve ever experienced in my life. If A representative from your company does not get in touch with me I will have no choice but to return the chair and demand a full refund along with putting complaints on every single national website I can

Poor customer service. Forces you to call a Comfort Care number that puts you on hold for up to 30 minutes or longer. I don't mind being on hold for an extended period of time, however being FORCED TO LISTEN TO HARD ROCK LEVEL IRRITATING MUSIC THAT WOULD GRATE ON ANYONE"S NERVES IS ENTIRELY UNNACCEPTABLE.

You'd walk out of any fine dining house that played that sort of unpleasant music. Why would you think exposing an upset, frustrated customer to music that couldn't be more unpleasant for extended periods of time would be condusive to a positive customer experience?

Particularly when you are understaffed and will be keeping them on hold for an indefinite period of time? UNLESS YOU HAVE NO INTENTION OF RESOLVING THEIR PROBLEM AT ALL REGARDING A NON-FUNCTIONING CHAIR AND RUNNING OUT THEIR…

Received sofa with scuff mark on arm, punctures on back, & seat back corner droops because of no padding/filler. Been waiting 6 Months for repair, still waiting. Just found out the Repair service only works on Wednesday! And they ate booked weeks out because of so many complaints!

I purchased 2 chairs and a couch from the Cedar Rapids, IA store in September. When picking up they were both damaged not once but twice. I was informed when they are shipped from the Chicago warehouse they are not boxed/covered for any protection.

This is a very disappointing experience when you spend good money on what you thought was a quality product. I am super nervous what shape my couch will be in when it finally arrives in November. For reference I contacted a non corporate store in Davenport, IA and all their orders come boxed and protected to their location.

And to top it off I was offered NOTHING for the inconvenience of coming to pick up my chairs 3x. Not even an apology! Sincerely Mandi Shroyer 319-361-1746

This is the worst furniture I’ve ever bought. I cannot tell you how dissatisfied I am with this sofa. I ordered it and after 10 months it finally arrived. The right sofa arm had a lump in it. After many calls and run arounds and no-shows from the service technicians, they finally showed up (been 2 years of run arounds now).

There was trash left in the sofa arm from the factory. There was a board that was in the arm close to where you would sit that had torn padding and it was just stapled down. The board would dig into my ribs.

So the technician “repaired” the arm while my husband was home and now it looks equally as bad. I think I’m going to try one more time to get it repaired. But I WILL NEVER EVER buy from la z boy again. EVER!!!

Please shop elsewhere if you in the market. It’s not…

The cable broke for footrest trying to get part is impossible. I call the local store and get sent to music for 15 minutes than dumped .I called the complaint number and get same recording .have been buying lazy boy since 1970 not sure if again

We bought two chairs at the Pembroke Pines store in Miami a little bit over a year ago. The parts are still under warranty. One of the chairs got "frozen" in the extended position and we had to slide and crawl out to simply get out of the chair.

Even the buttons on the right side don't work anymore. I called your customer service number 4 or 5 time and get nothing but put on hold after entering my zip code. Why can't we simply talk to someone and setup a service call?

This is a bit surprising for a well known company like this to basically have, in effect, no service on their products. How do we get service on this chairs? Joe Burciaga 5209 Banyan Lane Tamarac, Florida 33319 954-257-5577

I purchased a sofa a few month ago and it is the most uncomfortable sofa. I have been calling Comfort Care department for since June and can't speak to anyone. I have also sent several text messages but it's being canceled every time.

If I had read the reviews before I purchased the sofa, I would have looked else where.

Our dealings with Lazy Boy in Richmond has been an extremely disappointing and frustrating experience. From the beginning to the very end, the entire transaction has been fraught with Sales Staff mistakes and the Store Manager's refusal to accept those mistakes.

1) Our frustration started with unexpected delivery charges ( $250 per delivery, with multiple deliveries due to supply issues) that were not included in the invoice, nor explained at the time of purchase.

2) This Sales Staff mistake and oversight was compounded by the Store Manager's refusal to honour the price and terms of our Invoice, which did not show the additional delivery charges.

3) After having to negotiate a second delivery and assembly we discovered that an Armchair did not fit together properly due to a…

I have been trying to find and order a power cord for a recliner that was lost in a move. I have called - numerous times - sitting on hold for more than 30 minutes. I filled out a contact form twice, and did get a return call once from a representative who promised the parts department would call me back within 2 days.

6 days later, still no call. I was told I could also text, which I have done 3 times - no response. Horrible, horrible customer dis-service! I wish I could give them zero stars!

Good afternoon lazy boy senior leadership, I am writing you this letter and I hope that you will be able to help me resolve an issue I had experience with your service in the Pineville North Carolina store roughly 4 week ago. I went to your store in Pineville North Carolina to purchase and recliner for my mother and after an hour or so of looking and trying out recliners we came across the model that we prefer after buying a chair and paying for it.

I was very disappointed when I went to pick up the chair from the warehouse and it was not the color I ordered and paid for. The warehouse person told me that the chair that I ordered was a cream color chair but I didn’t order a cream color chair I order and paid for a blue gray chair.

The warehouse person told me that the chair I order was…

Have a spring problem with my 2013 harbor town reclina-rocket.? 00 charged to my credit card.? Furniture solutions technician came out assessed the problem and told me that I would receive the part to repair in 2 weeks. Has been 4 weeks now and no part; customer care does not answer my calls.

Have called that number 5 times now and put on hold for 30 minutes or more and no representative ever answers? I cannot believe that such poor service is tolerated by your company. My phone number is 804-937-4680.

I have been trying to request service on my chair for 2 days now and have been sitting on hold for a total of 4 hours. What is going on and how can I get some help!!???

Purchased 2 recliners 2021 - 6 months for delivery 11/21... then after 4 months of usage a part that required 2 welds had 1 weld & broke, chair unusable as the broken part was the metal frame. Called for warranty 3/22.

5/22 a repair guy shows up telling us how valued he is by Lazy Boy. Has to order parts, ship to local whse. Then No calls, no comm - I call them 6/22 (5hr wait) now no repair people in state...

They then have a new 3rd party repair co. Scheduled appt 7/22 told em 'make sure he has parts'. Nice guy shows up, no parts. He says for ME to call Lazy Boy to get parts shipped to home & call to schd appt after parts arrive.

Parts arrive - new appt 8/22 day of receive call 'car broke down' rescheduled for 9/22 1-5pm. 9/22 3pm receive call 'family emergency' need to reschedule for…

Cant't get through via phone for service on my purchase!

I would give zero or minus stars to this corrupt and cheating company. I ordered a sofa, a love sweat, and a chair in one day then canceled my order the second day without receiving any furniture still they charge me $26 for the cleaning kit that was already paid for ( I have the bank statement), and

keep charging me a late fee to be $56 when I noticed everything. I called them complaining about that and asked me to call another corrupt company that deals with their financial transaction with no help. My credit score was affected and noticed that when all this happened.

I m so mad to ever think I went to this place.

My husband and I visited your showroom located at 5300 Virginia Beach Blvd., Virginia Beach, VA 23462 on August 5, 2022 to shop for a recliner. After searching several area stores, we came back and decided to make a purchase from La-Z-Boy due to your reputation for quality and customer service.

We purchased the Astor Rocking Recliner ID LAZB-22042819620010023 under sales ticket number 7-82242 on, August 5, 2022 for $1,454.30 including the protection plan. We were told by our sales representative, Marjo Riitta Perrosa, that the recliner would need to be shipped from the Maryland location and that we could expect it to be at the store for pickup on September 19, 2022. Knowing that we would love the recliner, we patiently waited for a call to tell us that it had arrived. The 19th came and…

Customer service is awful at the Naples, Florida store. The y have apparently lost my furniture and will not my money or phone calls. Do not shop here.

I ordered a custom James power recliner during Covid. It took months to get it, and I have repeatedly try to talk with comfort care and I’ve been on hold for hours. When I finally got through, the cushion that is in question isn’t covered because nope it’s over a year.

The internal foams are lacking and it is not formed. 99 was the cost and it’s completely bad workmanship. The First Lazyboy chair I had was 32 years old. This is bad