Liberty Mutual

My complaint is that my car was hit my a driver with Liberty Mutual Insurance, and they refuse to put the right parts on my car and pay for the parts that go on my car. They refuse to use new parts, and they refuse to respect me and my property, after their client ran into my car causing damages.

I hope Liberty Mutual realizes that they will be sued eventually. And they will end up loosing clients. Buyer Beware. Liberty Mutual costumer Service will not help you in any car accident.

My complaint is lodged against Liberty Mutual investigator Nataly Miguel in regards to claim #050224067-01. He sent me an email July 28, 2022 stating that it was determined that my fault in an accident was confirmed by 'too much proof'.

Please delineate what criteria or evidence Nataly Miguel examined to make this determination. Did Nataly Miguel notice damage on my vehicle that corresponded to measurements of the damage on the other party's vehicle? No, that action was no taken. Was the hospital's camera system ever consulted?

I doubt it because Nataly Miguel stated in the same email that he was going to seek that camera information. Why? It was already stated in the email that 'too much proof' existed. In the email, Nataly Miguel stated that an 'unrelated witness' came forward and…

This is what I got texted after I canceled my policy because I found a cheaper car insurance. This should not happen at all.

Roadside assistance was horrible. After41/2 hour and cancelled tow trucks . When someone finally showed up he demand $150 cash . He only had 1 eye no teeth and scared me daughter( . He had a tow truck we had been waiting for a flatbed all dam day .

We had to wait till the following day to get a flatbed to show up. Horrible experience.

I had wind damage to my roof and property (shingles flew off, glass table shattered umbrella broken, flue vent blown off roof). All an act of God. Yet Liberty mutual says I am actually not covered. Been a loyal customer for 10 years.

they have collected $25,000 from me over that time and paid like $500 for hail once. Liberty Mutual Ensurance ensures they are paid but not Insured.

Your roadside assistance program sucks . My daughter waited over four hours for a truck . Once the (toe truck ) it was supposed to flatbed . So her car is still sitting waiting !!! Only to be hung up on multiple times .

Also want to add that the tow truck driver was scary . he was missing a eye and no teeth .

Also wanted $$$ from her . I pay for roadside assistance and got shit on yesterday. Still waiting for the car to be towed. On a scale of 1-10 !!! I give a negative —100

My wife and I experienced a loss on 6-08-2022. The the first person we spoke with Thomas Chasten informed us of all of the things that you would do regarding inspections estimates repairs etc. What really occurred was I paid out of pocket to remove the tree from the house after locating my own vendor, contacted a roofer to take care of the damage and

stop a leak in the roof that was shorting out electrical systems in the home, called the adjuster and convinced him to come to my home to do the inspection and initiate virtually every contact with your company. The company you contacted to secure the roof and cover it called us 3 weeks later.

On June 27th we were issued a check that was woefully insufficient to cover the damage and repairs it is still sitting in a cabinet. When I contacted…

Do not buy insurance from liberty mutual they are crooks when you cancel your insurance they will tell you that you owed them eight months insurance because they charge from the rear that means if you pay your insurance on 8/5/22 you are paying for 7/5/22 that true so you should call Texas department of insurance 800-252-3439 8-5 M-f and complain about it go with another insurance company. I gave them a BIG FAT O

Susan Teelon

THE CLAIM HAS BEEN CLOSED WITH NO PAYMENT AND NO DENIAL LETTER SENT- THE CLAIM # IS 049244596

Liberty mutual has The WORST roadside assistance. I waited 5 hours for a battery jump, i ended up canceling due to them pushing the ETA another 45 minutes. They give you map to follow the ETA of the driver but they turn it off and on to pick up other “nearby” services at their leisure while you suffer.

You’re better off getting a private roadside company.

We have been in subrogation for over a year with an outside company. Our subrogation contact Brandi Dietsche, has been unwilling to give us any feedback re the status of the claim we joined with Liberty Mutual against American Standard plumbing.

Despite dozens of phone calls, emails to Ms Dietsche, all we have received is an unsigned, computer generated form letter. We have recently complained to her supervisor which resulted in a brief phone call from Ms Dietsche stating she has been “in and out of the office” (apparently for the last 8 months of ignored correspondence).

We are in the process of cancelling our homeowner and auto insurance package based on this rude and unacceptable behavior. I have no issues with our interactions with Liberty Mutuals auto claims department but we are…

Liberty mutual have the worst customer service I've ever known I called to pay my bill over $5,000 and ended up canceling my policy the two people I spoke with didn't care about anything me wanting to PAY or canceling my policy Terrible company Terrible service ... STATE FARM here I come

I keep getting fucking spammed! They wont stop!

No stars. Very poor customer service. Filed a claim for an auto accident on 6-5-22. As of 8--2-22 it still has not been resolved. Cannot reach adjuster. Cannot reach anyone. Always sent to someone who is unavailable and they never call back.

Vehicle has been towed 3 places. We were told it was totaled, now it's not. Rent a car time has expired and even though it's not our fault we now have to pay out of pocket.

Liberty Mutual handled a roofing claim of mine. Throughout the process the roofing company was sketchy and now that everything's been done a year and a half later they're getting a lawyer after me asking for more money than what Liberty Mutual agreed to they're taking me to court I contacted Liberty Mutual sent in for all the lawyers documents and

my own and nobody will answer me or call me back I have tried for days left emails left messages have had no response my court date is on Monday August 1st and I have no feedback from Liberty Mutual on helping me or what's going on.

If this is how they treat people it's sad because this is very important this is my life that's being jeopardized at my home and you people take it so lightly that you don't even respond to calls or emails

Liberty Mutual made a billing error that they recognized.

However, they have not resolved the issue with the credit reporting agency. I have attempted to ask that this issue be resolved since May 21st 2022. At this point, it’s reporting fraud and insurance fraud. This has had a direct impact on my personal life and credit score.

A woman insured through Liberty Mutual ran a red light, admitted fault, told the police it was her fault, & also admitted to illegally going through the intersection on a red light. I retained a written statement & contact info from a witness, along with 2 different police reports.

My calls, voicemails, & emails have been ignored, along with the witness' calls and voicemails. I have called corporate & customer service several times to no avail. I also reached out to the Team Manager Aaron Brown, who also does not answer nor return phone calls.

I have been without a vehicle, rental vehicle, or any form of assistance for weeks while still trying to manage a business. I am a medical consultant through the Washington State Department of Health so this isn't only affecting me, but my business…

Had to use Liberty Mutual home owner's policy for 3 water leaks. They have never fully repaired any of the damages. Two floors of our home still have unrepaired damages. Now Liberty Mutual is telling us that our Home Owner's policy is unrenewable because we asked them to help us repair our home.

This status also causes other Home Owner's insurance companies to now want to insure us because we had legitimate claims. How can you possibly believe the apparently fraudulent TV advertisements that you ONLY PAY FOR WHAT YOU NEED!

I had Liberty insurance on my vehicles last year & spoke with a rep about canceling my insurance at the end of the term bc the price was too high. I couldn’t afford to keep paying it. She GUARANTEED REPEATEDLY that my payment amount would decrease after June & suggested I not cancel.

YET when the term renewed, my monthly payments were DOUBLE what I had been paying. When I contacted a representative about it, she told me she could cancel my policy.

Liberty Mutual has horrible customer service!! I can't get through to anybody in Claims or Customer Resolution regarding my glass claim reimbursement. I keep getting the run around!

I filed a claim on 12/16/2021 on a fraud contractor that was insured by Liberty Mutual. In January, 2022 an adjuster was sent out to do an inspection and provide an estimate. I was never contacted by the agent Mathew Kleyne.

In March I called another agent and their supervisor and left a message. I got a call back from the supervisor and received my agents information. I spoke to Mathew in March. In April, 2022 he scheduled for two building inspectors to come to my property, so we could get an estimate.

Mathew said the adjuster from January didn't feel comfortable providing an estimate, which makes zero sense.

However, here we are having another inspection. I have yet to receive a copy of the January, or May inspection. I filed a complaint with the Insurance Commissioner for the State…

Tv commercial guy fishing pulls up submarine is holding the fishing pole upside down.

I will never purchase your insurance or any member of family because of your stupid aids I would rather pay double then buy any of products Dan walsh

ZERO STARS! Horrible customer service! They do not send an adjuster to your home and provide a virtual estimate which is nowhere near the cost of repairs! They do not fight for you to get reimbursed by the opposing insurance company!

I am leaving Liberty Mutual, Good riddance!

My complaint is against the customer service agent who answered my call. His name is Scott. I need to get a quote for home insurance on a property that I have not purchased yet. I told him I didn't have a lot of the information, but I just needed a quote.

I wasn't ready to purchase. He told me that I had to have a purchase date even if I didn't close. I tried to tell him that I didn't have one yet,but he just kept talking. I kept trying to interject, but he kept talking.

I was getting frustrated and I told him to stop talking and let me speak. I had to say this more than once because he just kept talking. ". He said wow again, and I told him to stop talking over me and he said he wasn't.

It's because he just kept talking so he didn't hear me. I work in customer service and this is not…

I was shuffled back and forth between agents saying the lost or never received photos the estimator looked at truck and sent them the appraisal and they still said they never got anything this happened until I stopped contacting them they then denied claim

The claims experience is horrid. I'm getting no where after 4 months.

I would call it blatant discrimination against the disabled.

I want my wheelchair returned asap.

I had an Auto Policy with Liberty Mutual which after a month the rate was raised without notification or reason. I understand sometime a new policy has some tweaking such as milage driven, zip code location etc so a little change is expected.

The rate was bumped up by almost $100 per month so my rate for 3 drivers, 3 cars went from $460 to $580. I contacted them and was told I would be getting a break down in the mail (it wasn't recceived).

I continued for another month and the rate again was raised without notice or reason given another $200 per month so it was now $790 per month. This was crazy so I called to cancel since the website wouldn't allow me to cancel.

The representative confirmed my payment was made and said the policy would be canceled before the next cylce. I didn't get…

I called on behalf of our customer doing a refinance with us. Since we are the vendor who will be paying the premium on this account, we should be treated as customers also, and the service I received from the customer service agent in the flood department was terrible.

She made the whole conversation seems as if she was yelling at a child. As if she was talking to one of her grandchildren. Very demeaning and just flat out right rude! This customer on this policy is very irate and so difficult to deal with, not knowing how the whole refinance process works.

So having to go to him for assistance is going to create a terrible customer service experience. This one little conversation just made my whole day. Making me wonder, maybe I am in the wrong line of work.

To Whom It May Concern: This correspondence is meant as a candid statement of my vehement impatience and dissatisfaction with Liberty Mutual’s deceitful business practices. Throughout the course of the handling of my claim # 048283722, Liberty Mutual has withheld vital reports and slowed the deliveries of reimbursements to a glacial pace.

On February 16th, an employee of Strike Check came to my home to take inventory of all the appliances in my kitchen; and, after taking said inventory, he told me that he would be submitting the report to Liberty Mutual by the following day (February 17th).

However, I did not receive this report until March 21st. Therefore, I can only reasonably conclude that Liberty Mutual has a private, dishonest agenda to conceal the cost of replacing the appliances…

I HAD A TENANT TRASH AND VANDALIZE MY UNIT. THE ADJUSTERS CAME TO SEE THE DAMAGE FROM, HER LETTING THE WATER HEATER LEAK FOR A PERIOD OF TIME. THEY ALSO, NOTED THE OTHER INTENTIONAL DAMAGES THA,T SHE HAD ADMITTED TO DOING. I HAVE LOST 6 MONTS OF INCOME FROM HER MALISCIOUSNESS. IVE ONLY RECEIVED 2 MONTHS COMPENSATION.

HOWEVER THE UNIT IS STILL NOT RENT READY. DUE, TO THE EXTENT OF DAMAGES DISCOVERED AND THE INABILITY TO PAY THE CONTRACTOR. I NOTIFIED THE ADJUSTER, WHO SAID TO SEND MORE PICTURES. INITIALLY, I SUBIMITTED OVER 50 PICTURES. THE CONTRACTOR'S FAMILY HAD TAKEN ILL. HE HAD BECAME ILL. SO, THAT PUSHED BACK HIM COMPLETING THE WORK. THEN A FIELD ADJUSTOR WAS SENT TO TAKE MORE PICTURES. STILL NOTHING. I DONT WANT TO KEEP CALLING, EMAILING AND TEXTING THE SAME ADJUSTOR GETTING THE SAME…

I've paid over $18,000 in premiums over 8 years on my rental property and never until now had a claim. My slab leak claim was denied because the policy was originally set up a non-residence policy since my father lived there with Alzheimer's until he passed 2 years ago.

Not realizing my policy needed to be changed, they denied paying for the slab leak even though my policy covers it since I didn't live there and was now renting it out. Why pay for insurance if they aren't going to pay what the policy clearly states.

I've filed a grievance with the Texas State Board of Insurance and plan to consult a lawyer on the matter. If nothing else, I should at least get my premium reimbursed for never using it.

One of your insured drivers was responsible for my total loss of vehicle on February 11th. It is now March 15th, and I still have not had my claim number resolved. I have submitted a complaint as of last week Wednesday against Tiffini Jones and Queshadrien Willis who was supposedly in charge of my claim.

I have called them and emailed them as well as LVM's with no response from either person within 3 weeks of contacting them. I was told that a manager would call me within 24-48 hrs by Lisa Cunningham, and she has not attempted to make contact within 96 business hrs.

Kate finally called back stating on Wednesday that Liberty mutual is accepting fault and Queshadrien willis will give me a call within 24 hrs, and it has been 96 business hrs with her not attempting to make contact about my…

Was hit in parking lot by a person insured by your insurance. Driver of car that hit my car admitted fault & I contacted Liberty Mutual. Sent damages to my car to LM adjuster. She emailed me stating she received pictures.

Damage to passenger side back door, passenger quarter panel, & to rear passenger rim & tire. LM repaired all except rim & tire.

First adjuster quit,named Christine Kastner (very good adjuster) then next adjuster named Nicholas Halawa, was terrible. He refused to acknowledge wheel & tire damage even through Christine Kastner did. Nicholas Halawa said women don't have any clue or knowledge about anything mechanical.

He gave me the feeling that women should be kept in cages & men would inspect the women while in the cages to see who will be allowed to be let out, as long…

My filed a claim in December 2021. It is now Feb 16th 2022 and I have made several calls, left several voice mail messages and I have received ZERO response from anyone within the claims department. the repair shop working on this for me has had the exact same stone wall response to every request they submit on this claim.

On Feb 14th I called the general customer service number and kept hitting 0 over and over again until someone answered. They transferred me over to the department but that lead the only option to again leave a voice mail.

I finally got frustrated and demanded the customer service send me to someone in escalations. They response was to submit an escalations request that they said would result in a call within 24 hours. It has now been 48 hours and I still have not heard…

The whistle used in your commercial is scaring my animals! Please stop abusing animals.

January 13 my sister got hit by one of your drivers was cited on scene is at fault to this day which is February 2 I’ve been in contact with the claims adjuster with her supervisor nothing is being done what’s the weather and then today I get a last letter saying I never gave them permission to take my vehicle to have it appraised which is complete and utter lies!

I’ve already submitted one complaint to the Better Business Bureau so here goes another one because you people refuse to do your job her name is Ashley Castillo on you I’m putting a federal complaint I guess my civil rights on her people are nothing you do not do your job with someone else is suffering and you’re gonna you’re gonna hear from a lawyer for a civil rights violation title 18 section 242 of US Constitution denial of…

I like to ad my voice to the rest here, Liberty Mutual customer service, adjusters and managers do not responding to our emails. I think Liberty Mutual went out of business or going out of business soon this is why no customer service response.

I called Liberty Mutual to review my auto policy on 01/26/2022 and a service agent called "Tina Nancy" with agent number 115611 answered my call. This Tina didn't have the skill to navigate on her computer because she gave me different calculation results for a same and tiny issue. She also would not answer my question regarding why an important rider was not included in the policy. When I kept asking for it she rudely asked me if I had any other questions? meaning she was ready to hang me up should I continue to ask the same question. This Tina, in her 50s I guess, definitely needs an online navigation skill and customer service skill training to avoid losing company's reputation!!!

Yong (Howard) Hong from Everett, WA

3 months and still no communication. Liberty Mutual is horrible!!!!!! No one returns your calls. No real people to talk to. Too frustrated write the entire list of dominoes.

As a victim in a car accident with liberty mutual as the responsible insurer, I'm very displeased with my claims person. She won't reply to my emails and shows absolutely no empathy to the fact that I was the unlucky one stopped at a red light while their client fell asleep and ran into me.

I can't find info for her supervisor so I'm trying this route. I have pleaded with her to reply and give me some guidance and nothing. Crickets. So rude and making me a victim again and again. Please retrain this woman or send her to the mailroom or something that doesn't require any contact with people.

My vehicle was hit by one of your insurers On 13 January your claims rep Ashley said she would call me Tuesday it is now 3:18 PM on Wednesday I cannot get a hold of her she hasn’t called me back and every time I call the 800 numbers of the eight for phone number I get hung up on! 781 312 5402.

My phone I have a house full of three disabled people in do not have a vehicle because your person hit me in my van is still in tow I was trying to find out if the person Whitney has the rental insurance so we can get to a doctors appointments and no one is calling me back I can’t get help on any number I call I am completely frustrated someone get back to me

I filed an auto accident claim on 12/9/2021, Claim #047824103. I heard back from my original claim rep, Rylee Engelbrect, after I wanted to change my auto repair location from Caiber Collision to Western Auto Body beacuse Caliber was too booked up.

I took my car to Western Auto Body and went to get a rental car while they fixed my car. For some reason my representative was changed. I have tried to get Liberty Mutual, to contact Enterprise Rental Car about a reference number to cover my rental. They received no answer.

I then received a call from Enterprise that my rental car was denied, so I called and emailed my representative Yarely Olivio , and recieved no response. I received a text that a check was sent to Western Auto Body which they haven't received, it's been 2 weeks.

Now it's…

My mother had used Liberty Mutual for many years. She passed away and I contacted them and told them to stop taking money out of her bank account for the insurance payments as the car was turned back into the finance company. I sent them her death certificate and written address to send the refund check. They continued taking the notes out for 4 months. I kept calling them and asked for a refund. I was told, the refund was in the mail. I was told the policy had not been canceled. I was told they didn't receive the death certificate. ON and ON and ON.

I sent an email to management and gave them til Friday to contact me with a resolution to the problem. I did not here from them. i will be contacting the Insurance Commission and the Better Business Bureau. I will continue to contact everyone…

Your ad department needs a new manager. That bird is the sickest ad I have ever seen. Change it get another company to do your ads

Claim for property has been open a month. Can’t get anyone to call me back. I will be shopping for a different insurance company.

I filed a claim on 11/11/21. Liberty had an adjuster review my damaged and I was informed the car would be fixed. My vehicle was towed to Collision Works on 11/13/21. Collision Works informed me that they needed to tow the car to Blue Springs Ford dealership for additional work.

On 12/23/21 was informed by Collision Works the car required extensive repair and Blue Springs Ford who not fix. I was now informed after 6 weeks the car was totaled and was offered $8106. When I inquired about the payment needed for Collision Works I was sent a reduced amount of $5450, the difference between Collision Works and the value of my car.

It is now January 6th I am without a vehicle and I have asked to be contacted by phone to discuss the matter with Cindy Zahn and/or her manager Heather and all I…

We have a $60 roadside assistance claim from Nov 2021. Liberty Mutual has not paid the claim. I have called the Claims department 3 times. They listen to me, take notes and then do nothing to resolve the issue. They have transferred me to another departments on 2 occasions.

Each time I'm on hold for 15 minutes or more and then the system puts me into a VM box that is full so I can't leave a message. I'm currently on hold for up to 1 hour waiting for a customer service representative.

There are no on-line chats options available on their web page. The do offer Facebook chats but I don't have a Facebook account. The are will to tweet or test with you but I use a LAN line. If you call a local office, you will not be put thru to an agent but transferred to their call center.

It's obvious…

I tried too resolve this as my attorney ask,but couldnt all i wanted is my refund,which you wont give back so my attorney will be filing a law suit against your comany im sorry that this is the way you treat customers, William D Robinson 3921 Tuxedo Ave Flint Mi 48507 8102102882