I entered this store at 5:05 , nobody in the store behind till or purchasing a pizza. Waited ten minutes then poked my head into the kitchen, there was one man there running around (literally stumbling), he said one minute.
I waited another 5 minutes, one customer came in, then two, then three. The person behind me asked if he was alone, he said yes for the past hour and a half. About 25 minutes after five minutes he came out, and yes he served all the 3 parties that had ordered before me, which could or may not have been ordered before I came in the door.
I mentioned this to him. He did not say anything and served everyone in the store fist. 30 he took my order. No apologies, no gratis, and he was the manager. I still had to wait 7 minutes for the pizza refuting your motto Hot and…