Customers consistently experience extremely long wait times (often 30-60+ minutes) despite ordering simple items or expecting 'Hot-N-Ready' pizzas. Staff professionalism is a major concern, with reports of rude behavior, poor management, ignoring customers, and employees socializing instead of working. Food quality issues include burnt, cold, or undercooked pizzas that don't match advertised standards.
Common Issues
I waited 30 mins before another worker asked me what I was waiting on.. another 15 mins go by still nothing. So I'm still waiting.
Finally almost an hour I got my food drive home which is 5 mins away and my pizza is cold and tastes bad. Will never go to this location again. And want a refund or at least some coupons for some free pizza.
The workers at this location never even apologized for my wait.
Told me my order would be ready in 10 to 15 mts and took about hour
My pizza was very doughey when it arrived. Usually it's crisp and good. The Uber or whatever even was informed that it was only in the oven for six minutes.
Also I ordered ahead to have it delivered at noon. Because I was at work. And they delivered it way to early. The breadsticks as usual where great.. Which is why there is a third star.
Filing a complaint for poor service and bad pizzas. On Sat. Feb. 12. 2022 I went to my local Ceasers to order pizzas for a family gathering that night. I arrived at the store around 5:35 and approached the counter which there was nobody working.
Finally at 17:49 (ticket time) a female employee took my order. She told about 20-30 minutes. I ordered 2 orders of crazy bread w sauce and one cheese, one thin crust pepperoni and round custom pizza. I waited and waited and yes, they were busy but I checked on my food order and every time was told it’s coming up.
Finally at 705pm, I asked the young lady where my order was at and she had to go make up my order, I was being told two pizzas are up and waiting for my thin crust to cook.
Meanwhile while waiting a few customers had come into store…
Terrible service inside, therd was 8 customers in front of md already waited on was told 20 minutes, I waited 30, the Mgr was using terrible language for everyone to hear, the F--- word over and over to her employees, when i kept store thers was 8 cars in line , I've never waited so long, and crazy bread was tuff.,,store preston hwy, #00459-00002, 502-966-5800
Ordered a emb pizza today. My husband got sick when we were going out to dinner, so I ran into Little Caesar's to get a pizza for my 12 year old son. I ordered at 6 pm. They told me 10 minutes.
We ran next door to grab a few items from the grocery store. Went in at 615 to pick up the pizza. The employee looked in every box. No EMB. I heard him yell to put in another EMB because they sold my pizza to someone else.
I asked them to refund my debit card and we would leave because my husband was home sick. They said it would be just a few more minutes. They finally handed us the pizza at 6:46. Completely unacceptable. No apology or the option to refund my card so that we could go elsewhere and get a pizza. This is ridiculous.
They need to get their act together. I just couldnt believe what I…
I visited a little Ceasars location in Pharr Tx on 2-14-22 and I picked up two hot and ready s and took them home. When I opened the first box I had no problem upon viewing the pizza and gave no thought weather to eat it or not.
however when I went on to eat the second box I noticed it was poorly made. Nearly all the cheese was concentrated in the center. And the parts of the crust that normally don't have any cheese that are usually about 1 in wide, were about 5 in wide.
So I took the only two slices I thought were decent enough to eat. That is decent I am not saying good. And ate them and left the rest in the box, for evidence, when I make the complaint. So I called the store I visited and spoke with someone named Ellia told her about the problem and she agreed to give me a refund, and…
So I ordered on the phone The lady said 25 mins. I went into the store 30 or 35 mins later the lady I believe her name was Megan m. Had an attitude with the guy in front of me already so when I got to register she was rude to begin with I told her my name and said they told me it would be 25 mins She then
proceeded to say we are short staffed and if it takes longer to make it she couldn’t help it which I know that and wouldn’t have been a big deal but she was disrespectful I told her she didn’t have to be rude Im a manager at a restaurant and this was very unprofessional and.
Not how you would want your store ran if she doesn’t like her job she find a new one and you should have a talk with her about this bc this how u lose ur business and customers. I really think I should get my money…
Tonight at approx 8pm my wife and I went in to the Store located on Avenue K & 10th west in Lancaster, CA. IAM a regular cutomer at this little ceasrs and other locations as well. Tonight, my husband and I wanted to order 2 Hot N Ready pizzas and we were told that it would take approx.
( This amount of time does not even make any sense. We were told they were "backed up". This is the third visit in a row that my husband and I have had issues with the store/staff. My husband and I ordered the pizzas and returned to the store 1 hour later.
Upon arriving(9pm) there was (0)customers and also, there were no pizzas currently being baked/cooked. After waiting for approx. 5-10 minutes I was finally told that it would be another 10-15 min. They began prepping the pizza to cook. I requested a…
Ordered food was there waiting 20 minutes after I was supposed to be didn't even get asked if I wanted sauce for my bread and the pizza is super cold.
This is the 3rd time I have received s pizza that taste like cardboard and wasn't smothered with pepperoni ( the most bestest pepperoni) pizza is the one I always order. I've attached a picture of the last one I just was so disgusted
My pizza was not completely cooked at all it was all Doughy and disgusting I tried to call the store several times nobody answered the phone.
I waited an hour for my pizza and it tasted like shit customer service was terrible the boy was a jerk won’t be going there anytime soon step up your game it’s bull shit
We ordered a pizza on your portal. When we got to store sign said lobby closed go through drive thru. Pizza was ready at 630 we waited 30 minutes in drive thru and we have 3 cars in front of us
i ordered online and went to pick it up but no one was there and i was charged 28 dollars for nothing
Well I drove up to lil chasers at 9:55pm and the sign said it was open lights were on I go to the door they are locked it says it closes at 1030pm As the employees notice me the turn off lights and as I'm sitting here waiting this they leave take off faster then fast, I just think it's wrong they are closing early, and when u call yo talk to manager he is quite rude also. Thanks for hearing my complaint
2181 N. Meridian ave. Indianapolis,In. 730pm Jan 19,2022. Spent $23
2181 N. Meridian ave. Indianapolis,In. I bought 3 pizzas on jan. very unhappy with product.
I started calling the Willis,tx store when I left my house which is 8 miles to the store no one answered the whole time as I'm pulling up to the store every employee is outside smoking this the reason for them not Answering the phone. It was around 8 pm.
I wanted to order a 3 meat pizza which he tells me I cant due to some company policy. I asked to order some wings he tells me I cant due to some company policy. Then I asked about crazy bread he tells me that they are not doing crazy bread either.
And that y'all no longer offer cheese stuffed crust. So this cashier's name is logan and or at least that's what he said. As I get a pepperoni pizza which is not what i wanted at all I am leaving the parking spot & I was flipped the middle finger by several different employees.
If this is the…
I WILL NEVER EVEN TRY YOUR FOOD AFTER READING HOW HORRIBLE YOUR RESTAURANTS TREAT CUSTOMERS AND ACTUALLY STEAL THEIR MONEY! BESIDES THAT, THERE IS NO WAY I WILL EVER PATRONIZE ANY ESTABLISHMENT THAT POSTS SUCH STUPID AND OFFENSIVE COMMERCIALS AS YOU DO. SHAME ON YOU ALL!
28 2021 at 540 pm we had put an order in to lil Caesars pizza . So any who after an hour of waiting for my online pizza order. I get home open up my socal fresh pizza witch I took a bite out of and I felt paper .
So I spit it out and checked what it was and to come and find out it's one of the print out receipt which all ink is erase from the grease the pizza I have photos of the paper found on the pizza . That is very unsanitary
Been waiting online 20 minutes no taking even orders you lost minimum 10 costumers meantime. Workers were fighting in the back taking no care of customers. My last pizza in here was made very badly and waited minimum 20 minutes filled cross was almost empty.
Location Miami 1712 NW 36 street
I ordered one stuffed crust pepperoni pizza and an order of stuffed bread stick online. I was told it would be ready in 45-50 mins. I waited for the notification that it had been loaded into the pizza portal and after an hour, I went to the store to find out what was going on.
Upon arrival I waited for at least 5 mins at the counter for someone to assist me. When I asked about order, they told me it would be at least another 45 mins (at this point it had been an hour and 20 mins since I had ordered).
I said I couldn't wait over 2 hours for one pizza that I was told would be ready in less than one hour. The manager then got mad at me saying they couldn't help it and that it wasn't their problem that they were going to be over an hour late with the order.
I was offered a refund, but when…
I went to get a pizza at 7:30 pm and soon they saw me they cut the lights off
I am calling to complain about my order 820 from the franchise Baker Louisiana on plank road I ordered and when I received my food it was closed they said it was doordash's fault and I can't get in touch with doordash and the manager at Little Caesars was rude to me and very ugly and I would like my full refund and they said that they cannot give me one they said I would have to bring the pizza back there and
I do not have any transportation and my children are hungry could you please help me please
We Went December 13, 2021.to get pizza and breadsticks.we wanted them made fresh.but the cashier told me we would have to pay more if we dident buy what was already made.that was the first time I had heard of that We never had problems before.and we have bought alot of pizza.they did not have a sign telling us that paul buchanan
HIS DEMEANOR WAS THE ABSOLUTE WORST I HAVE EVER EXPERIENCED. A DISGRACE FOR LITTLE CAESAR'S PIZZA. M... 01. I WILL NOT BE BACK AT THIS LOCATION EVEN AS CONVENIENT AS IT IS FOR ME WHILE I AM WORKING THIS SHUT THE DOOR FOR ME. A. RHODES
Trying to get a hold of Little Caesars to complain again about no crazy sauce for my crazy bread. Was on hold on the phone for over 30 minutes and still no one answered. 00 in delivery fee when they are 1 mile away so went to pick it up.
They are CRAZY IF THEY THINK ILL BE USING THEM SGAIN!
I placed an online order at the little ceasers in Steger Illinois. I get there to pick up my food from the portal and the girl tells me lobby is closed while she standing outside talking to someone sitting in their car.
I said I placed an online order and got the message it’s ready. She told me I have to go thru the drive thru mind you there’s a line of at least 15 cars I said are u serious the whole purpose of online ordering is to NOT have to wait.
She shuts the door and locks it while I’n standing there trying to talk to the stupid girl. She was rude and I couldn’t get her name. So I had to wait 35 min to get my pizza and it was not even hot anymore it was cold and burnt.
Never again will I go there. The time before this last time I ordered the guy was only letting people who ordered…
When I went thru the drive thru (this being 4th time in 2 months) again they could not provide the brownie. When I went to the window to pay I asked the cashier (Abby) why they were advertising something they could never seen to provide.
She (and with the most disrespectful way) told me I must not be ordering it when they have it as they run out fast, said maybe they should be ordering more. She snipped off well it just dont work that way and if I wanted brownies bad enough just to make them myself.
I was appalled at her attitude. She then made a hand gesture for me to move along.
Called in order for 2 large specialty pizza a chz bread with garlic butter cheese spice and marinara.. employee said 10 to 15 min when we got there pizza was ready but he forgot. The chz bread so he put pizzas in the warmer and we waited 37 min for the cheese bread he then brings it out and forgets the spices so he goes in the back and
brings out marinara and cheese sauce and then forget the the garlic butter by the time we got home our pizzas where over 50 min old
I did not get my food on 11/10/2021 Indianapolis, IN Little Ceasar on Shelby St.
I ordered online and their was a gas leak, I sent feedback and no one ever reached back out to me. I paid my money online and never received a refund. This pizza was for a school small group and I used a promo code. I called the store several times and got in touch Sunday 11/14/21 for the first time.
This is an inconvenience, I have the receipt and the bank statements where they took the money out.
Well not only has the price of all the food went up I paid double the amount for the same thing that I got just 2 days ago but I paid double the amount for some undercooked bread that is absolutely doughy, it's not even nowhere close to being done but yet I paid double the price for it
I just went to the little caesars in Pulaski NY 13142. I went inside to order when I walked inside I heard yelling and screaming at other employees, the same woman who was yelling took my order, she didn't have a name tag but I heard a employee say her name which was Vikki.
I gave my order and whenever she would talk I could smell alcohol on her breath. This in my opinion is unprofessional work manners. I live in the Pulaski area and I love going to little caesars but if something isn't done about this woman I will stop going until something is done and I will let others know what kind of business is going on in that restaurant.
I know alot of people in the district. This woman needs a reality check. Until she gets one I am no longer a customer and you can thank Vicki for that for being…
My friend went in to buy 3 hot n ready $5 pizzas for my grandsons birthday. The little cesars location at 7530 West Waters ave in Tampa told my friend they only have the Extra Most Bestest pizzas for more money!
That is ridiculous when you advertise $5 pizzas! They should always have $5 pizzas available and not push the extra most bestest!
They don’t even deserve one star based on how they treat their employees at the Manitowoc, Wisconsin Little Ceasers. They deserve a 0.01 star. The owner is very rude and disrespectful to the employees and allows other employees to be rude and disrespectful to paying customers.
not sure of employees name but the guy working the front he was acting like he was high with every customer that to get pizza he had little t shirt and tight jeans I work at a store and would think he should be fired get better employees when rating employee he should no stars but I was made to give him one star that he did not deserve
I placed an order by a mistake at the wrong Little Cesar off 127th in Miami, Fl 33177 I tried calling the store to cancel the order was on hold for and hour until someone pick up the phone and hung up, I called back for the second time no one answer the phone my order number was 380 this is bad business I want my refund for a pizza I did not pick up due to it was the wrong Little Cesar I thought it was the one off 112th Avenue, Homestead, Fl Allapath.
You can reach me at 305-303-6275.
I visited store #107 in Killeen, Texas. The guy who took my order was eating behind the counter. He had red sauce on my ticket. I almost wanted to tell him to refund me my money because now Im in sure if they will wash their hands before making the pizza.
The pizza was not def not hot and fresh. Ordered 2 large pizzas with cheese sticks and they was not made to order, they was old
I went to Little Caesar’s on Miami Boulevard on Sunday Sept. 26, 2021 around 3:45 pm the driveway was blocked and the doors were locked. A lady came and unlocked the door just so she could tell me that they were on a break.
People were coming, but couldn’t get in. I asked her about the manager and she informed me that she was the Corporate manger. She also told me that she was the only one that could run the cash register and that she also made the pizza.
They were eating Neck bones and I couldn’t see what else they had. I guess they were closed for at least and hour. She also stated that was all the help she had and that they had not had a break all day.
She told me that she thought that people cook on Sunday’s. I told her not me, because i had been in church.
I don’t think I have ever been treated so disrespectfully and rude to in my whole life the sad part is not only was it a worker there but it was the manager as well. I’ll because I didn’t want to stay in there and wait for them to count the drawer down because I had to be somewhere quick so I was just trying to grab something to eat and
go while they’re counting their drawer I ask them how long it was gonna be and she said not long but yet I know what it’s like to count drawer down I’ve been at places where you do that and it takes longer than a second and my pizza sitting there getting cold while they’re doing that and then I said just give me my money back and they got all mad and
everything and the manager started talking crap to me.
I am sending this complaint for STORE # 03393-00012 which is where I order at least once a week. I have receipts from Aug. 25th to Sept. 25th and every single visit I have had a problem with one thing or another.
I have been in the restaurant industry my entire life and I understand when your busy. I understand when you are short staffed too. My problem is that on all these times I have had a issue I have never been told by anyone, I AM SORRY!!
Just last night I ordered inside because they never , ever answer the phone, and after waiting over 15 min. to complete my order and pay, I am then told I must have cash or go wait in the drive-thru and re-order to pay with a credit card.
I was given attitude by the Manager to do so. I love your company but why do I get treated poorly or my order is…
Tried calling five times to place an order nobody ever answered the phone, went in person to order they told me it would be 20 mins which turned into an hour, people were coming in and waiting at the counter and no one helped them they finally left. Poor customer service
Why are we being charged an extra dollar per pizza when ordering a thin and crispy extra most bestest and a supreme pizza?
So my complaint isn't about the pizza or the company rather the trucking company that delivers supplies to the store. I went to the little Ceasars pizza in North platte nebraska on September 21 at about 6pm. I ordered a cheese pizza and some cheese bread.
The staff informed me the cheese bread would take 15 minutes and asked me to pull around to their parking lot. So I did. Thier deliver truck was there delivering supplies so I parked in a space in front of the door.
The truck was parked across the rest of the lanes facing my car. I looked up and the driver was waving his arms at me and yelling. I thought oh ok so I went to back up and move out of the space.
When I got up next to him he screamed at me, "you fat stupid bitch". He yelled other profanities but I pulled around again to get…
i visited you store on victory dr. and had got kicked out of the store by the store manager redbone black female with wearing dreads . she had me come inside the store instead of using the drive through to order a hot and ready with two extra toppings when i entered the store her customer service is truly beneath the little casers professional standards.
acting out with an attitude that its her store and she operates it by driving business away. Please address this situation ASAP?
We order on line, came to pick up our food and found the store closed. My food was due 40 minutes ago. Now two employees just showed up, they can't get in because the person with the key is not here. Im furious!
I want a refund for not receiving my food.
Went to the little chasers in Athens to the manager belittled her employee kept yelling at him. I was embarrassed for this man the manager should know how to conduct herself I will never be back
1640 Bus US-121 N Lewisville, TX 75067 United States. This is the worse location. They never answer the phone, and when they do they’re laughing, very unprofessional. I’m surprised this place is still open. It’s needs new management and employees, just terrible!
You need cameras or you just don’t care about this place. They will give anybody a job these days.