Little Ceasars logo

Little Ceasars

1.0
816 complaints

Address

2211 Woodward Avenue Detroit, Michigan

Customers consistently experience extremely long wait times (often 30-60+ minutes) despite ordering simple items or expecting 'Hot-N-Ready' pizzas. Staff professionalism is a major concern, with reports of rude behavior, poor management, ignoring customers, and employees socializing instead of working. Food quality issues include burnt, cold, or undercooked pizzas that don't match advertised standards.

Common Issues

45% (31)
wait45 minuteshour
30% (20)
rudeunprofessionalemployees
20% (14)
burntcolddried out
15% (10)
hot and readynothing readyout of
12% (8)
onlineappphone

Complaints

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Susan Janneck

Mar 27, 2023
0

I was treated so badly...i really want the person who was very rude to me to be to be " acknowledged"...ive been on hold with consumer affairs now for 30 min. Cant get through!!!

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Lampros Vrinios

Mar 26, 2023
0

The 3 meats on the 3 meat pizza are not equal portions and not evenly distributed. The slices are not cut in equal portions. It seems like a quick preparation is more important than doing the work properly.

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Cynthia Ramirez

Mar 26, 2023
0

Hi I am extremely disappointed with how we were treated at one of your locations. We ordered a large pizza with bacon and mushrooms. When my husband came home with it and saw it was wrong, I immediately called the store to let them know.

I called for about 15 minutes and nobody ever picked up so we had no choice to start eating it. When I tried to call again, the manager answered and told us to take back the wrong pizza and they would make a new one so my husband did.

When the manager saw we ate some of it, he told my husband that since we ate it that is what we are buying. If he would have answered the dang phone when my husband first got home with it, we wouldn’t have had to eat it.

Highly disappointed with the managers disregard for the fact that they made our order wrong.

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Mary coatoam

Mar 26, 2023
0

I live in samdford Fl my kids csn not have cheese so I always get pizza without cheese and only pepperoni. I am always charged regular price. Today the store charged me custom pizza price. When I asked I was told you were given the wrong price each time.

I asked to speak to nana her and the person hesitated said she was manager then all sudden a manager came over said we will do it this once again but you won’t get it agsin. They were also rolling eyes at me did not appreciate that.

I will not be getting pizza here again. I thought you should know of my bad experience. Thank you for your time

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Khiana Troutman

Mar 26, 2023
0

I did not receive my brownie and when i called they did not answer

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Bonnie Worth

Mar 25, 2023
0

Extremely rude customer service. The girl at windows refused to give me her name. Labelle, Fl store at 3:45 on March 25th. I was at drive thru, a girl was washing her hands then walked right by with no ack.

Then another girl walked by with no ack so I knocked on window. Girl with braid came and was so rude, she GRABBED my card and when I asked name she refused, saying I didn't need to know. Said I didnt have to knock on window, she would come.

I saw at least 4 people inside standing there and no other customers. Unacceptable customer service. With many other pizza places in town I will think twice before going to establishment to be faced with such rudeness.

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Robin

Mar 25, 2023
0

McComb, MS location is ghetto, rude, unprofessional with young immature workers in there. Worst place ever to eat.

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Mary Swanson

Mar 25, 2023
0

az. I didn't get my sauce for the breadsticks. I want a do over. Breadsticks and SAUCE

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Courtney Watts

Mar 24, 2023
0

I am due a refund in full from a month ago on FEBRUARY 27th, 2023, but I’ve NEVER RECEIVED ANYTHING FROM THEM!!! Now it’s almost been a month & I CANNOT GET CUSTOMER SERVICE TO EVER TALK TO ME EITHER!!!??? Please help me get my FULL REFUND IMMEDIATELY Thank you so much for your consideration Sincerely Courtney Watts

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Odessa Richards

Mar 22, 2023
0

Since the children are out of school I thought it would be a great idea to have a pizza day We ordered our regular order from the same store and to our surprise and dismay The pizza was uneditable it was so saturated with grease You can see the grease stripping on the plate and then saturated with garlic salt or parsley or something that was extremely salty to taste I called the store with no response and

I spent over $50 and still had to feed my children bologna sandwiches although I was a loyal customer I think this was the breaking point

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P welch

Mar 22, 2023
0

My pizza boxes delivered from Little Caesar’s are never sealed.. For food safety purposes all prepared food delivered should be sealed..Many but not all food establishments are seeing that their orders are sealed in some kind of way … all you have to do is tape the containers to seal them

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Zoelyn Wagner

Mar 21, 2023
0

I would give you guys zero stars if i could have. I ordered my pizza from 5:00 came it wasn’t ready came back in an hour still wasn’t ready and when i got my order they didn’t add in the pepperoni which I requested. This is unacceptable.

Now I’m waiting again dont knows how much longer because they messed up my order!! Unacceptable. I want a refund.

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Charles mauldin

Mar 21, 2023
0

I made an on line purchase picked it up and went home to feed my guest. When I looked through the order I was not given any dipping sauce for anything I ordered and I was not given any addition sauce I purchased all of which everyone expected to have to eat for my guest.. I am involved in catering for business professionals and this issue caused me a 100% loss to my business

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Phillip Krech

Mar 21, 2023
0

I've been at the store at 8:00 8:30 and then not cook me a pizza tell me that's all they're going to have or they get my pictures wrong now I tried for over an hour to get them to answer the phone so I can have them make me a pizza and they didn't even answer the phone.

I ordered cheese bread with extra cheese some days it don't even seem like they put the extra cheese on it but they charge me they say it Presley cooked out of the oven in the front part where they made it for their self but I don't believe it there's no way

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Brittner

Mar 20, 2023
0

Me an my kids came into the little caesurs in Pell city Al an we tried to swap my red sauce for some ranch a the lady refused to do it a wanted me to pay for a ranch. I have no problem paying for it if I did want the crazy sauce but I didn’t eeven want that huge thing if sauce. So I was just curious on your company police’s in this matter or if this employee was just being rude.

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Christina

Mar 19, 2023
0

Every time we want to order a pizza the phone just rings and rings and nobody picks it up we have gone to this problem too many times will call for 15 minutes no one answers they have very poor service we have to come in and order the pizza and wait for another 15 minutes it's very annoying having to wait when they don't want to pick up the phone

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Jamarl Barnard

Mar 18, 2023
0

Poor service place need be shut down unprofessional owner n the manger they bout to hired again there at 3016 west gate city in Greensboro nc he was fired for stilling money

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lynne dunn

Mar 18, 2023
0

we placed an order at 6:00pm Frday March 17th The store cancelled our order with out notifying us. We were cancelled at 8:30pm March 17th this is no way to run a business. THe store is located in Grovetown Georga on Horizon South Parkway.

This is the second experience we have had with this little ceasars location. Never again. THank you for your attention

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Dawn Hasselbach

Mar 17, 2023
0

Hello The Little Caesars on 17/ Van Dyke has not gotten my order wrong (6) xs . I call and order being as specific as well as having them REPEAT IT BACK!!!! Every week!!! I’d go somewhere else, but our 7 yr old loves your pizza!! Not sure what you can do?? The kids behind the register/ at the ovens either can’t read, don’t care or are so completely unaware of things that it’s very sad. We order weekly……and EVERY.SINGLE. WEEK it’s wrong. I used to work for LC If this had happened? We would have been fired!!! I Hope someone there can help

Sincerely - and disgruntled Dawn Hasselbach

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Raul morales

Mar 17, 2023
0

The portal at my little Ceasars pizza @ Fontana ,California. 11175 Sierra Avenue . Always takes long then estimated time. Tonight on March 16th ,2023. At 6:39pm. The wait was an hour . So i asked the manager for compensation for the wait. She said i can't. Complaint to corporate.

I said, Let me talk to manager She said. Im the manager. What about your district manager. She said only corporate has authorization.

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Delilah Pohl

Mar 16, 2023
0

Went to store # 01947-00513 & the two employees were outside smoking vape pens. Went inside & nothing was hot & ready. They had very disturbing music blaring on the speakers. They didn’t wear any type of gloves or hairnets or looked sanitary at all.

They said it would be a 10 minute wait it turned into a 45 minute wait. I will never go to this location again I was outside with my kids waiting forever for a simple order to be completed. This location will not last long if they don’t monitor the staff they have.

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Jess Adams

Mar 16, 2023
0

The food was cold and tasted old and nasty there was a piece of hair on the food and the brownies were displayed online as they would be warm but they came cold and in a wrapper. I would like to receive my money back because i paid 30$ for the food and im not a happy customer.

I will never order from little ceasers again. I hope someone contacts me about this as soon as possible. Thank you

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Rosemary Martin

Mar 16, 2023
0

Very dissatisfied with the way the food was handle . Girl at the register did not wash her hand before handling pizza dough. Her hands were also constantly rubbing against her nose . Pretty disgusting, need better training. 573 356-3176 , my cell number, call for more information.

Caesars location, West Broadway, Columbia, Mo 65203

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Joseph

Mar 16, 2023
0

Store in LaFollette tn gave me two cold and ready pizzas then closed two hours earlier than what they are sopose too not giving me a chance too return my 13 dollars in cold pizza

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Christopher Washington

Mar 15, 2023
0

I have filed complaints about the issues with little caesars several times over the years. I filed on two locations the location in Hammond Indiana on Hohman Ave and the location in East Chicago indiana on Indianapolis Blvd. Not one time have I recieved a respond in any fashion about this company.

Several times I have lost money and gas traveling to a location to pick up my order just to get there and find the locations closed when they are supposed to be open. I even received emails telling me my order was ready for pickup.

I contacted the BBB but Little Ceasars never answered about the complaint. I sent all kinds of feedback yet no response. I contacted the States Attorney office and the CRM about the level of unprofessionalism this company displays. I called Customer service was was…

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Havilah McMillon

Mar 15, 2023
0

I've been coming to Little Cesar's ask my life now and this is the first company I've ever had. I drove through at around 11:20 right after Little Caesars opened and ordered two large pizzas. The girl at the drive-thru seemed uninterested and bothered by anyone being there in the first place.

She hands me two pizzas and tells me to have a great day I get home open them and they are the wrong pizzas. I had to drive back up there and get the pieces replaced. The same girl comes up without any explanation says "it'll be 10 minutes hold on go sit down".

Then she gives me two cheese pizzas and said have a great day again. No compensation offered no apologies zero customer service whatsoever. There are a lot of other places I can go order pizza from but I have always chosen Little Caesars…

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Bianca Lee

Mar 15, 2023
0

Your manager at store 3287 Austin Peay Hwy in memphis,TN 38128 is very rude. I received an email stating to come in to pick up my pizza. I proceed to walk in after two employees were leaving and I was inside the establishment when she approached me and fanned me away saying they’re closed.

I let her know the email told me to pick it up inside. She said she doesn’t care and proceeded to fan me off. I’m disgusted with the service! My order number was 337.

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Laura

Mar 15, 2023
0

I just went to this store to get a pizza but there were a few other people and this girl was trying to place an order of 4 pizzas their answer was that they couldn’t make it because there were only two people there. And other lady was trying to get a stuff crust cheese and they say they couldn’t make that either. Sucks

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Charla Anderson

Mar 15, 2023
0

Every time we come to the lil ceasers on airport blvd in mobile Alabama they are always closed for whatever reason. Worker just told another customer he didn’t know what they have going on he works in the back. The manager on nights needs to hold her / his staff responsible do a proper path before their shift to ensure there are no mishaps during the shift.

Every time we come stove broke sham broke something meanwhile the crew just standing around doing nothing.

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Jill

Mar 14, 2023
0

I ordered pizza and cheessy bread. I asked for sauce and had to pay for a d have not had today before. I also asked for some crush red peepers and parmason cheese and was told they no longer served this.

I explained was going to complain and when I did fthat the girl that waited on me started blowing me kisses and was rude. If I had not opened the door to lea e I would ha e walked back to the counter and told her to keep the food.

This was in Valley, Alabama

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Jamie Turner

Mar 14, 2023
0

I was wondering if yall drug text your employees cause the lady in Jackson ga Rachel is here now I guess yall let her slide by with out one you can look at her and tell she is on something she has a attitude every time I go into the she has mess my order up several time and refuse to remake it and I have also seen her doing drug deals in the parking lot yall really need to check into this one

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Katrina

Mar 14, 2023
0

I ordered food from little caesars.

First, the food was cold! The butter and parmesan on the crazy bread wasn't even melted. They also messed up my order, gave me the wrong items and didn't even give me the pizza I ordered. The slice n Stix was burnt and still cold.

The crust on the other slice n Stix they sent, that I didn't order, was stale. The vrust was disgusting! The Twin Falls location in Idaho is the worst one by far! Go to any surrounding town and they do a great job.

Little ceasears use to be our favorite. 5 hrs about my wrong order, cold and burnt food. No one would answer! It rang and rang then said the mailbox was full. Horrible customer service and even worse food.

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Jovanna young

Mar 12, 2023
0

Paid 21 dollars for a stuff crust sausage pizza and a extra most sausage. To get home to 2 classic sausage pizza. Call store line for 3 hours no answer. Called the following morning no answer .

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Jose M

Mar 12, 2023
0

I place an online order to be deliver by Doordash and just about the schedule deliver time was cancel,so I drove to the location to find out it's was closed before normal closing time (8:39pm).. Now to be refunded I have to wait a week and spend more money to have a another delivery from a pizza place. The response from customer service was cold ,inadequate and poorly emphatic to my situation caused by Little Caesar.

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Donna Adkins

Mar 11, 2023
0

Called 3 different time no one answered the phone. They never have the slices and sticks like it says they will have after 4 pm. Makes the 3rd time of havingvto get something else. Never apology or anything. Today girl was kind of rude.

no a good way to do business.

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Robyn Petty

Mar 11, 2023
0

and other gurl came out issued my refund n to me to leave ... even tho I payed wait 45 to now 55 mins for pizza for my family of 7! This gurl then came after me at my car hiting my window telling me to get out while the cashier girl the girl that gave me the refund even tho that's not what I wanted ...

I was very upset that not one people check to see where my pizza was ... not once the work became hostile and I didn't even say anything to be treated the way I was treated smh it was unbelievable and she should be fired for her disrespectful behavior 13th allen st allentown smh discusting behavior over me asking where my pizza was bc I wait 35 to 45 mins for pizza n then

almost attack by your worker

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Erin Merchant

Mar 11, 2023
0

NOT fast food if I have to wait. 2nd day opened door, bell rang, stood in line of sight and was ignored while help was playing around in back. 1 person wont make a difference but be assured I WON'T BE BACK.

I can get served at a real resturant much better!!!

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Nicole Perret

Mar 11, 2023
0

I ordered pick up from the Laurel MS store today. When I entered the location, the music was extremely loud and obnoxious. Not only that, what was playing was music with extremely vulgar lyrics. If my child would have been with me, I would have left the pizza there and went somewhere else.

It’s very disappointing that this type of behavior is permitted by your company.

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Bekah

Mar 10, 2023
0

I have no idea what is happening in the Derby location. We have been a faithful and regular customer of the Little Caesars in Derby Kansas. For a while now the orders are always 30 minutes late. I recently went inside to pick up an order and whatever female was in charge, not only had the worst attitude, but was yelling to the other employees in front of a line of customers.

My order today was not only 45 minutes late… but two out of three of the pizzas were wrong…. and one of 2 desserts I ordered… was handed to me with the package open and half of it missing. I can’t even make this up.

I am officially pro Pizza Hut now. I’m very sorry it came to this. We loved our Little Ceasars pizza and the price was great for a large family- but nothing is worth that.

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Stephen

Mar 10, 2023
0

I ordered online, went to pick up and they didn't have the drink I ordered and said they couldn't refund so I had to get a drink I didn't really like. Then they didn't give me the marinara sauce with my Stix or my crazy bread which clearly says it come with it, I know this as well because I have ordered it before.

They proceeded to tell me that the crazy bread does not come with it and made me pay for it. I was in a hurry and didn't want to argue with them. This place never answers the phone and customer service is awful.

I will just go to dominoes next time. Picture attached to show it comes with the marinara.

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Jeannie French

Mar 10, 2023
0

When I picked up my order I was missing a pizza and Italian cheese bread but did t realize that until I got home with the order my mom ordered it I picked it up the direct phone for shepherdsville little ceasers is turned off due to short staffed. I want that money refunded. If you need the confirmation from my email for the order I can send that to you or whatever it is you need but it’s ridiculous to pay for food that I did t receive.

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Candace Daniels

Mar 8, 2023
0

I worked at the little ceasers in center texas , I went in this mornning clocked in and my manager alexas called the phone of a new lady that was there and and had her give me the phone were alexas sqid she was going to woop my ass and I am preganent , so i clocked out and went home because i was upset and

all then she says im fired because i texted my other manger that my pay was wrong because i couldnt log in to the system and alexas refused to fix it for me because thy changed up the login stuff it was fine before when we used are thumb prints to login, its a unsafe place to work there are rats running around and the manager wont do anything about getting rid of them

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Melanie Estes

Mar 6, 2023
0

I arrived at the store at9:10(closes at 9;30). They stated that “the kitchen is closed”. Stated that they only had available the leftover pizza that were sitting in the warmer. This causes me to have to go to work hungry because they wanted to close everything early.

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John

Mar 5, 2023
0

The store at 82901 sucks. Rude staff nothing hot and ready but the cheap regular pepperoni. No bread sticks ready then wait 30 min for half cooked ones . It gets worse every time I try the place . You should close this store down.

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Nic barboza

Mar 4, 2023
0

Hello my name is Nic, I was recently at your store location on York crossing drive in York pa. My and my wife drove through the drive through and waited for 5 minutes before our order was taken at 12:06pm.

One of your employees that took the order opened the drive thru the window and said “ how the fuck do you open the door” We placed our order and was placed in a holding parking spot with with direction that our order would be out in 10 minutes or so. After waiting 20MINUTES, my wife went inside the establishment to have an order update.

She was then greated by your manager who asked “ how can I help” after my wife explained that we had been waiting for 20 minutes or so the manger response was “ you’re going to have to wait a minute I just walked through the door “ then proceeded to…

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Jenna lewis

Mar 3, 2023
0

Loud disgusting vulgar music at north Canton store. I will never b back. I have small children and I did not appreciate the lyrics. Rape murder and dope have no business being forced on small children

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Dustin Grahek

Mar 3, 2023
0

There is a worker name Romero who should really get fired as soon as possible. I used to work at Little Caesars with him at 740 E Dundee road Palatine Illinois 60074. but I quit due to recent things in the past and present.

There was one day that Romero brought in a backpack and told me that he had a handgun in his backpack. Romero does like to joke around and stuff so who really knows if he actually did have a gun in his backpack or not.

With that being said I did not say anything to the manager or anybody else because I thought he was just joking around but looking back at it he probably did have a handgun in his backpack because he is that sort of a dumbass to do that. Sometimes when I'm working he likes to talk about shooting people and guns and being in a gang to me and other…

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Carol Hill

Mar 2, 2023
0

Ordered using Door Dash, on 2/2/23. Asked for a refund. As of today, 3/2/23, I have not received my refund and they refuse to answer the phone.

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Ann young

Mar 2, 2023
0

We stopped at the Leonard st location to get a couple hot n ready pizzas. My boyfriend went in to get the pizzas. He came out a couple minutes later and said that the cashier was really rude to him and told him there was a 15 minute wait (this location very rarely has pizza that is hot n ready).

We left so I could go change for work. Instead of loading our daughter back into the van, I went back to the location by myself to get the pizza (it's only 5 blocks away). The cashier was very rude to me and told me that my boyfriend was not allowed in the store anymore.

We go here frequently because it is close. I've never seen this cashier before and I'm not sure if she was having a bad day or wjat but her attitude is completely unacceptable. Her name is Angela.

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Sherry Turner

Mar 2, 2023
0

Your employee at the Haines City location charged my debit card TWICE. The first time he charged it and threw the receipt away and then he charged my card again and handed me my receipt. HE Knows WHAT HE DONE.

I then logged into my bank account and there it was 2 charges back to back. I then went inside the location to speak to the manager who was very cold and rude. She argued that he only charged me once even when I showed her both transactions in my account.

She still insisted it was only charged once. I then called my bank and got verification he did charge it twice. Tomorrow I will be disputing the transaction with my bank once it is done processing. You absolutely cannot charge a person's debit card as many times as you want. It's illegal!

I am upset over the double charge and I…

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