Long John Silver's

My daughter and I went to eat at Long John Silver's on Roan Street in Johnson City, Tennessee on March 9th 2016. While there we ordered and the girl behind the counter was not at all professional. She rolled her eyes and looked as if she was just not interested in waiting on anyone.

She and the cook were the only people working that day and it was close to lunch time. We finally got our food and were enjoying eating and then I looked up, and another customer was standing at the counter talking to the cook.

She was holding some food, and he reached down and took out a long hair. She did make the comment that she knew it wasn't her's as it was blonde and her's was red, which was the truth. My daughter and I could not eat after that wondering if perhaps if there was hair in our food. We threw…

I ordered a 2 Three piece chicken dinners. When I got home I only had one order. The guy who answered the phone was exceptionally rude. And told me to call back in 10 min because they where swamped. I call back in 10 min as he had said and he hung up in my face.

I tried to call again and he took the phone off the hook. I didn't do anything to him but want my food correct. I was so upset that going back would have not been good for me or for him.

Oklahoma City 122nd & Penn attached to the A&W is the worst service I have ever experienced in my life.

After 3 visits to the Ashland VA location, they could not make a sandwich without adding sauce every time. Every time I had to get a refund. This last visit, the manager was very rude and had a tone to her voice.

She is a liar and tried to serve us the sandwiches after she put sauce on them. She just put the sauce ridden chicken on new bread. They could not even make us new chicken sandwiches. I will never go back there.

They don't deserve one star rating.

I bought the family meal with 8 pieces of chicken fries and hushpuppy's. Coleslaw extra. When I got home and opened it up their was at least a half inch of oil in bottom of box. The coleslaw was dried out.

This was really bad food I had to throw it in trash. 00 plus dollars u want something that u can eat. Can u do something to replace this for me? Thanks wade cogar 1073 excelsior rd Webster springs,WV 26288.

i bought it at Summerville,WV on 3-5-16 around 5 pm. Drive thru.

We went to Long John silver's located at 2636 Cache Rd, Lawton OK. We order the meal to go. The place was FILTHY. The girl at the Register was handling money and would go pick up food without washing her hands.

The filters are clogged with grease and dirt. the floor had water all over it. Please call me at 580-510-3020 and I can explain more about this filthy place. I wonder where the food inspectors are, surely they have not been to this place. Thanks

I had a coupon for $3.99 Popcorn Shrimp Basket when I gave this coupon to the girl she looked confused she had to ask some one about meanwhile she was serving her drive thru customers after the third car went through I asked for my coupon back and left No one from Long John Silver's has contacted me about this and I can't seem to find a way to contact them this Fast Food place is both Taco Bell / Long John Silver's

place order for family meal and waited in line for over 30 minutes. Was given a drink did not even come close to what ordered, gave back to employee, no sorry, no replacement, sat in window another 10 minutes. Got home half order missing, the other half could not be eaten.

The chicken smelled spoiled and hard as rock. My 81 told me to trash our dinner before we got sick. Called up to location spoke to manager Bobby and he just laughed told me to come back and he would give me the other half of my dinner.

Went by on 02/23/16 at 5:00 pm asked for refund. waited till 03/07/16 because refund never came back. Told Bobby just wanted my money back, he refused called Stephanie and she was the nastiest person ever tried to talk too.

She wanted copy of my bank statement. I told her that was not…

Went to store #027974 in Cocoa, Florida on 3/5/16 @ approx. 7:50pm. I ordered through the drive-thru and was shocked at how long the wait was! There was only 1 car in front of me and we sat in line for 20 minutes before I got out of the car and walked in the restaurant to get my food and still was not ready (the car in front of me was still there).

I had only ordered 3 crunchy Taco Supremes, 1 Bean Burrito and 3 Chicken Planks which the food was cold. My receipt shows the time of 8:17pm that I finally got rung up. Asked for the manager (his name is Josh) but he never came to the window.

If there was a problem with the person's order in front of me, they should have asked them to pull ahead! I was not the only person who got out of the car at the drive-thru, there was another couple who…

Dining in my family and I got a 12 piece family meal. Upon ordering the cashier was rude and short. When getting the food the chicken was really small, McDonald's chicken nuggets are bigger then the chicken we received. we went up and spoke to the lady at the desk and she said " yes that is how it is now.

The upped the prices and made the food smaller almost like the cut it in half and made two pieces" this is the last time we will come to this restaurant... Store # 70023 in morgantown West Virginia! I would be shamed to be the manager of this store!

Well first off the manager at store#31916 was rude disrespectful and should not be allowed to work for your company.

Second I ordered food and when I complained she demanded I leave the store without my money and my food. I have the receipt and she refused to refund my money and refused to give me My food. I will be contacting my lawyer and channel 3 news.

99 Popcorn Shrimp Basket I gave the coupon to the Person who was working the Drive Thru she looked confused as to what to do she asked someone about it meanwhile dealing with the drive thru customers a line formed behind me still waiting after the third car went thru Drive Thru I ask for my coupon back and left with nothing I've been to this place before and used coupons before never had any problems there were people for both Long John Silver / Taco Bell to help customers in the place I understand down sizing but

when you see three cars go thru the drive thru while your waiting and someone does not know what to do with a coupon well that is just bad.

I bought a family meal to take home . It was chicken, fries, cold slaw, hush puppies. When I got home we started to eat the chicken was cold in the middle and the slaw was dry. This meal was not eatable at all.

Can u do something about this? I went through drive through on way home and got it. Wednesday evening. It was at Summersville location. Thanks, Adam cogar 1073 excelsior rd,Webster springs WV 26288. Thanks, Adam 304-644-6505

The cashiers and management are very rude and unprofessional. They talk to customer any kind of way. I went there tonight at 8:30 no one answered the drive thru pulled up to the window no one . Called from cell phone after phone rung forever someone answered and said their computer was down.

Your lighting on the signs have been out which makes it unsafe. The employees were stuff on their heads that don't represent your company professionally. I have been there several other times and gotten bad service even shared with manager on day shift , it's like they don't care.

Shreveport location on Kings Hwy.

We ordered the family meal of fish. My 4 year old son was enjoying his piece of fish and then he started choking. We took quick action and everything is fine, but we were in shock when we saw what he was choking on.

There were shrimp tails in the fried batter. Not shrimp- just the tails. This is completely unacceptable, and the LJS website is completely unusable to try and contact someone. Hopefully this will reach someone. We are considering contacting our attorney.

This food was from store #022048. Please see attached photos.

All Des Moines locations state " open from 10am to 10pm" but they don't open till 10:30am. Thus false advertising. Called manager to complain she hung up on me. Great job Long Johns! Not only do you falsely advertise you hire managers that can't handle simple complaints.

Contanting the BBB and smearing you on all social media sites.

While paying for my dinners in the drive thru I mention to the lady to make sure all my food is in my container that last week I order 2 Alaskan cod basket and all I got was ketchup & 2 pieces of fish in both container she said nothing and she shut the window.

When she came back with my orders she said all your food is in the bag. I said oh I didn't think you heard what I said since you shut the window on me. She said I heard you I got a lot going on in her.

I then responded that I am a customer she said nothing else handed my orders and shut the window again!! Unacceptable!!!!! Poor customer service!!! If it wasn't for the customer long john silvers wouldn't exist!!!! Just plain rude!!!! I have visited the location at 3407 Broadway twice in 2 weeks and have received poor service and…

I just left long john silver's on 15255 wallisville Houston tx. gets home shrimp super hard you can tell they were cooked to long... Fish was the same way .. Fries was cold plus hard... Only thing was right was the hushpuppies..

I'll never spend any more funds with long john silver's until yall better yourselves... smh can't believe this

S it reminds me of Chik Fila because both restraunts have a product no one else has and are very delicous. The comparison stops there unfortunatly. S but yall cant staff that place worth a damn. The customer service and emplyees are bottom of the barrel the cleanliness of the store is awful and this is the case where ever you go in the Houston area.

Please step up your game and hireing process. Make customer service and store cleanlines your number one priority. S with in 25 miles of my home and that speaks volumes to the current condition of your company. previously there was one about 12 miles away and i would go there atleast twice a month, if it was as close as all these burger joints i would eat there every week. i…

thank you very much for your time

Store #H495024 Easton Avenue, Bethlehem Pa 18020.

My family and I went to LJS today. First of all, All we got was 4 pieces of fish, 2 hushpuppies and a small drink, it was $10.00!!! Second...when we got it, the grease dripped off of the fish. And the coating was doughy and not done. We threw it away. It was aweful!! And i usually do not complain. I own a business across the street, and i have a good mind to tell my clients not to go there. I used to love LJS's. What happened to your business!!! Keep it up and it will have to shut down like the Checkers next door. Please respond, Thank you Rosa Walker Rorog_2000@yahoo.com

The manager who works on Sunday mornings was extremely rude. They were out of clams because she said she wasn't cooking any. There was only one cook here and it took way longer than it should have to get the food.

The tartar sauce dispenser came out water. There was no ketchup. The cash register didn't work. There was no one in the restaurant and the place was filthy especially the restroom.

I visited the Long John Silvers located at 711 Lee Road, Orlando, FL 32810 last night. Had worked all week and just wanted to pick up dinner for my family. After waiting in the drive-through line for 27 minutes (ridiculous) I ordered the family fish meal.

This should include 8 pieces of fish, 2 large sides and 8 hush puppies. I asked for cole slaw and corn as my side. I confirmed with the employee that the order was complete-- stating the above. She said- yes it's all in there.

Rather than dig through the huge bag and hold up the poor people behind me I went home. Unloading the bag- i was shorted ALL of the hushpuppies and one cole slaw. (they put them in individual containers). I called and spoke with the Assistant Manager Josen.

He was very nice and said there has been an ongoing…

I placed my order for #8 which was the 8 piece shrimp. I also added 2 pieces of pie(chocolate), 6 extra shrimp, 2 extra corn. 58. When I got about 10 minutes away, I looked in my bag and noticed it was the wrong order.

It was fish with fries, with no extras. I turned around and went back thru the drivethru, and told the person that I had received the wrong order. I again had to go thru with her the order and she said she had not charged me for the 6 extra shrimp.

I told her I did not care, and that I would pay-I just wanted my order, so I was charged on my card an additional $4.??. When I got home, guess what? NO EXTRA SHRIMP!!!!! I realize that I lost my money, but I will never go to LJS again.

In addition, I will complain to my friends and anywhere online I can complain. Unless your…

Our only complaint is that there are no LJS in Southwest Houston or Sugarland, Texas. You closed the one on Southwest Freeway so we went to the one on Westheimer. Then YOU CLOSED THAT ONE. Are we ever going to have another LJS near us? Thanks Rebecca

You stopped carrying the regular fish sandwich with the cheese and banana peppers. The one you have now is all bread!! Doesn't compare to the old sandwich. Please bring it back!!!!!

I got to the LJS in East Peoria IL, waited in line from 5:50pm to 6:17pm in drive thru for my food ... service was extremely slow, when i finally did get my food it was cold and missing the hushpuppies. (my opinion the best part of the meal) I visit here atleast 2 times a week and have never waited more than 8 mins in line

we were met by an customer coming out stating u will have a long wait, he could not order because of people waiting to get their food. We went in any way,I could not believe that there were at least 10 people who were waiting for their order.

the young man behind the register, told us he could not take our order because he was back up. so we did not order neither the people who were behind us. maybe on Friday & Saturday hire more crew. this is the first time I was refused. store# 31778.

you can contact if you need more info.

What I was trying to convey but couldn't find your corporate e-mail to write the ceo. So, I'd like to suggest the addition of soft serve ice cream as an addition to the menu. Seems appropriate to offer a desert ? Woodward

Well number one when we went into this restaurant it was greasy the broom was laying with the dustpan in the middle of the floor we ordered one of our chickens for the children was nothing but gristle there was no lettuce on the taco although there right by Walmart shop and save they should've went and bought lettuce then the girl started sweeping under the tables as people were eating again left the broom this time over chair and

I did not see and I ran into it as I was emptying the trash she was taking orders from outside with the head piece on in the middle where we eat the place is filthy I had to move three chairs for my table because they were broke it you should look into the store The store number 70014

To Whom It May Concern, On Sunday 2/21/2016 5:04 pm, my husband went to what we thought was a full blown LJS as you can see on the attachment it was actually a Taco Bell (store # 023970) with an online coupon for your 2 Pc Fish & more with choice of 2 sides. It was the closest one on line (9 miles ) I could find since the one on Warner RD a 1/2 mile from us in Chandler, AZ closed quite a while ago.

99 and was rudely told by the cashier (Debra W) that coupon was for on line ordering only,which you don’t have. So he just proceeded to order the 2 pc fish dinners – we wanted coleslaw and corn. That location had only 1 out of the 7 sides (fries).

The fish was taken out of a warmer. 20 off senior discount) for a lousy meal and not what we really wanted, but had NO choices. My husband had been…

L J S IN OAKLAWN SERVICE IS TERRIBLE LAST VISIT WAS ON 02/19/2016 AROUND 730PM AND I WENT INSIDE FOR A CARRY OUT. THEY TOLD ME WOULD BE TEN MINUTE WAIT AND AFTER ABOUT A 30 MIN WAIT I ASK FOR MY MONEY BACK.

THEN I SAID IF I JUST GET THE FISH HOW LONG SAID A FEW MINS AND IT WAS ,I THINK THE GREW U HAVE WORKING SOME DONT WANT TO WORK. AND I WASNT THE ONLY ONE NOT SATISFIED ON THO DAY OF 02/19 /2016

Your store7704 in Plymouth in , messed up my order ticket #,89 . Receipt #589729689 , . i ordered a,12,piece mixed family meal, with rice ,corn and slaw. we are just moving into our new home and haven't had LJS for a,while Plymouth has always,been our favorite spot for LJS. NEVER AGAIN .

I GOT HOME TO FEED TBE FOLKS HELPING ME AND LOW AND BEHOLD I HAD 12 PIECES OF FISH NO CHICKEN . THE RICE WAS,NOT TENDER IT WAS HARD . THE HUSHPUPPIES' UNDERCOOKED . CORN SOGGY . I AM BEYOND LIVID .... IM 30 MILES AWAY.

I CAN'T JUST DROP EVERYTHING AND RUN BACK TO PLYMOUTH. IM AM TRULY ANGRY.

I have not gone to long Johns in Clarksburg WV in many months They have never made any effort to fix their drive thru. I know that they are losing all kinds of customers because of it.

I went to the long john silvers #31631 in Kansas city mo first of all I want to say that the store was dirty their were customers waiting atleast 15 minutes before I did. as I am waiting for my food a young lady camr from behind the back with no gloves on putting tarter sauce in a container without a glove on then she droped some tatrer sauce on the floor she picked it up with a napkins did not wash her hands and

went back in the back and started working again, that's was very nasty because I had to wait on my order for about 25 minutes the fish was as hard as a brick they ran out of corn and the chicken was dry I spent $25 dollars on something that I was not happy with , I didn't look in my bag until I got home but because it was valentine days and

I wanted to surprise my boyfriend with…

I was at the store on Pike Street, Goshen, IN. They served my food on a filthy tray. I handed it back and 2 employees just looked at me. Neither of them acknowledged the food stains all over the tray.

It obviously hadn't been washed in awhile or even cleaned off from the previous user.

I ordered the Alaskan cod basket in the drive-thru.. I had to pull over and wait while it was prepared which was fine, and an employee walked it out to me. When I got home, there were NO napkins and zero condiments (tartar sauce & ketchup) in the bag which really upset me because I have neither of these at home and don't live close enough to go back for what as left out.

To top it off, there was a 1" long white sticker or paper fastened to one of the pieces of fish. I usually have no issues at this restaurant; however, today was an exception.

Well I went into your store to order food with coupons and at the counter was the manager her name was Maraill M as I was ordering my food I ordered a family meal and I also was going to order a six shrimp's and I had a coupon for that and she said well you can't get that for free because I didn't read the whole coupon said it had to be the total of the original price she was very rude does not have any kind of customer service towards any customer whatsoever in my opinion and

she also said if I would've read the coupon I would've known

We went to have a meal at our local establishment tonight. I ordered the baked Cod. I was informed that there was no rice available. I asked then if there was a break in price or some other substitution for not having the rice.

I was told there was no substitution and there would be no reduction in the price. How can anyone or any place of business expect a customer to pay full price when the meal is missing an item?? To me this is just poor customer service.

S. in dale city, va. and had a terrible experience when i order two pcs. of fish and then asked for 4 packs of tarter sauce thur the drive thur window. mary bennett was the drive thur attendant. 25 cents for the 4 packets of tarter sauce.

i told her that inside a customer could have as many as they wanted so she said to come inside if i wanted them. i told her i wanted my money back and she said " i give you your F**KIN money back.

all together she said F**K to me 3 times. I went in the store to talk to the manager but to my surprise NO MANAGER !!!!! I ask for the corporate office's # to hear the F**K word again. The other customers in the store all gasped.

Shen then thur my money at me like a child !!!! I picked my money up and then left. Went…

My husband and I pulled up to the drive thru 20 minutes before closing, they turned the lights off and refused to serve us.

I stopped for dinner and worst food I have ever gotten from Long John's . Fries were burnt . Fish tastes and smells like it was fried in old grease. Never had this be bad before. Will try it again at a later date but very disappointed with this visit.

This was at store # 31546

The customer service was just horrible she rang up order wrong and then refused to fix it with no apologies an cook in back was rapping he just doesn't care

My food was not properly cooked in at closing time

This is not the first time I've been to this store in kingman Az where the fryed fish tasted like it was fryed the day before and microwaved and served the you put it on a paper towel and pat it and the towel was soaked with oil the tast was like old oil the first time was the same way about a year ago you might want to look in to that

I went to location in Centerville, Ohio at approximately 10 minutes before closing when the lights went out & my order wasn't taken. The car before me received there order about 5 minutes after closing. I was never serviced. At least 3 other cars came to this location after me & wasn't helped either.

The worst meal i have ever had the fish was old dried out and fried hard as a rock was told that i would get fresh fish fish had bee rewarmed all day so sad they sale shit like this i will never eat there again KFC?LJS store # E791035 4525 Torrance blvd Torrance ca.

On 1/28/16 my family and I visited the LJS store #70039. My boy friend and I ordered separately one right after the other. There were several customers waiting for their food and have been there for at least 30 min prior to us.

The cashier rung my order up wrong i ordered the 2 peice fish combo which included the drink and i also ordered a side of shrimp. She rang me up for a 2 piece chicken combo and charged me for the drink.

When i brought it to her attention she said thats how its rings up. " My boyfriend ordered the sampler before I order and a side of clams. We waited 20 minuets before my food came out and i received my food before 2 other customers that had been there waiting 30 minuets.

15 minuets after i received my food my boyfriend received his. We never did receive our side…

50 I then came home i sat down to eat and found a down and got fish and shrimp no chicken so I called the restaurant got an answering machine I explained what happened I did not receive a return phone call I thought that that was a pretty poor way to do business still haven't received a return phone call make sure leave my number and name twice at the beginning and the end after explaining what happened and giving them my exact ticket number I did expect a return phone call.

So then I thought that's not a very good way to do business I don't do my business that way if somebody was to call me and complain about my business and I didn't return your phone call or respond to their needs I probably wouldn't get any more business from them expecting an apology and also possibly a refund or…

the first incident was my order was wrong and when I went inside to tell them u didn't get what I ordered she questioned me on why it was wrong and whn u showed her my receipt. She was realy hateful and snotty.

It was almost as if I was lieing to her. telling me that I probly got my food earlier and was just wanting to complain.

This is not a complaint . I am wondering why LGS is so greasy in Lincoln NE. Its located on 84th st and Leighton. We go there quite often. If you kind of squeeze the fish, chicken or shrimp on a napkin it is very greasy. Would prefer a meal that is not that greasy.

Jim