Lowes

Almost 3 days flooring install incomplete from Dedham store 1914 They can't find the items needed even after they email me and said that they have it. Fernando Perallon placed the order. Assistant manager Aneez Haniffa didn't help at all

I purchased a Samsung refrigerator and extended warranty at Lowes in Tampa 2 years ago and have reoccurring issues with the ice maker not working. I have discovered that there is a class action lawsuit filed against Samsung for this particular model for the exact issue which was started prior to my purchasing this item from Lowes.

Had known of this issue I wouldn’t have purchased it. I filed a claim under my service protection around March of 2021. A service tech was sent out, he said this is an issue with this model and the only fix was to replace the entire ice maker.

He ordered the part and replaced it a few weeks later. The same issue happened again so I called in for another service call. The repairman came out at the end of December, again they had to order a complete replacement…

A wrong size refrigerator was delivered. So I got a replacement paid cash for it I get the bill for the one that was taken back to the warehouse in July and they still will not give me a credit for it. I have made several phone calls and visits to the store there’s proof that it was delivered back to the warehouse and I still cannot get a credit for $4000

Hello: We are writing you in hope of getting someone to help us with a problem we am having with Lowes store # 1729 located in Downiingtown, PA. We closed on a new kitchen in October of 2021 and received our cabinets in January 2021 only to discover that our Kitchen Designer Susan Caporella had ordered the wrong size cabinets for one side of our kitchen.

We paid Lowes to have a person come to our home to measure our kitchen. According to Ms. Caporella she never received the in home measurements. We were told that Lowes had to have the cabinets returned to the store and refunded before Sharon Caporella would be able to order the right size cabinets.

The cabinets have been returned and we have been refunded for the wrong size cabinets. Ms. Caporella says that she is unable to give us an…

We bought a refrigerator and received it with large dents in all doors. They left it going to exchange. NOW A WEEK LATER after going to the store to see when it would arrive they say they will pick up this refrigerator and give us back the money upon THEM receiving it.

THEN we can come back and pick out another one! OR we can go ahead and buy another one and then while they have twice our money when they get the dented one back we can get our first money!

I have never heard of a store not exchanging an appliance if the fault is theirs. Please help me to spread the word how rude this is. We will lose all the food in this fridge while we wait for another one to come from some other place.

My kitchen was measured wrong by the expert. My designer ordered two cabinets that were the wrong size, wrong crown molding , missing a skin. he told me the replacement order would be here in 3 weeks. Now it looks like the replacement order will take 9 weeks taking me out to match first, unacceptable.

I have paid over $17,000 for these cabinets. I've had to cancel the contractor and the countertop people and the plumber numerous times. I cannot get any help from Lowe's they don't tell me any updates. Now instead of the 18 weeks which I agreed to wait it's going to be more like 27 weeks. What is my recourse?

They don't care, they have my money. I have been more than patient waiting for these cabinets that are delayed because of his mistake they need to make this right and get my…

Hi I was just at the Davenport location Iowa and I was treated very unfairly and I'm shocked and appalled and I'd really like to just let you know how badly I was treated by the management the staff or nothing at all and is kind of unacceptable I'm hurt and I've never been treated like this in my entire life if this is the way you guys treat customers I don't know how you stay in business I'm overworking middle-class citizen going in there trying to buy some tools for my job that I'm a carpenter in the union and

all I got was negativity and fall around and they told me literally to get out so I go to my car and cry a little this is unacceptable

I started my home improvement in July for 20 windows, 3 entrance doors to be painted by Lowes and 2 storm doors. I paid for all rotten wood to be replaced and it wasn’t done. I never got a contract from Platts Spring Rd, Lex SC 29073, so I cancelled the work.

I went to the store 1066 , Sunset Blvd,. Lex SC 29072. Lowes did all measurements and still product was ordered wrong. Theresa LeJohn wrote a contract and I even went to store 1066 to talk with Lisa (Pella representative).

This was done on 9/1/21 and did they called me on 12/30/21 that couldn’t do my work until 1/23/22 due employee being hurt. Contract was over by that date. I told them to cancel unless they could do my work now.

I wasn’t given my 20% off I was suppose to get from store 1066. I was charged a lot more for the same…

Dear Lowes Thank you for totally messing up a build materials order not once but 3 times. 1. You took the onphone order then completely lost it and never scheduled delivery. 2. Once reordered by a rep at the Lowes CEO's office... You then by your error declined my card. A call to lowes confirmed this should not have happened and my acct was?fine in good?standing. 3. Reordered and said schedule delivery with builder.. As I would be out of the country... Lowes refused to schedule with the builder or let him pick up anything from my order. 4. As a result the builder could not create the cement patio... Could not install the wifi thermostat and could not add shingles to a garage roof patch.

I have canceled all my orders. I will only buy items that I can personally carry out of lowes. Anything…

Our frig delivery was originally scheduled for December 27, 2021 out of the Mountain Home, AR Low's store. I was told that our frig was lost or damaged in delivery and they rescheduled delivery for 01-03-2022. Since the date changed, we needed our frig brought into the house, instead of dropped off on the porch.

Brian the delivery person, stated that he could drop the frig off on the porch today because it was scheduled that way or we would have to reschedule our delivery date, again. Because he only had a 7 minute window allowed for our delivery.

I have called and been on hold for over 30-45 minutes with the Mountain Home, Lowes and the corporate office in Mooresville, NC. Brian is not employed by Lowe's so I can call and complain all I want to because it will get me nowhere.

Calling…

Had refrigerator delivered on 12/31 with the wrong ice maker. Had to go out to the store to exchange for the right one which cost more. We were told that the ice maker could not be installed until February 6..

their mistake to start with but we were told we could You Tube and try to install it ourselves. Totally unacceptable. In addition the refrigerator has a dent. Terrible experience

we ordered a deck in April 1, 2021 thru Lowe’s sales dept. We were told we would be contacted with dates for installation. We never heard anything more, we called customer service several times in May, we were told someone would get back to us.

We waited for another month, nobody reached out to us. In July we went to Lowes to talk to someone.

Finally found a manager, who looked up our order inly to find out it was never placed. We were told only thing she could do was reorder. We agreed to reorder since we had already paid. We were contacted by the installer from Lowe’s after another month had gone by, he had permits and was ready to complete the job.

He asked if materials had been dropped off, no they had not. We had been told that our materials were in their outside lot. We went back…

Paid for door and glass for install 2 months ago, have contacted the store, corporate and the ma that came to measure and still have no info on when the job will be done! Spoke to manager and still waiting on call back 2 weeks later! Frustrated to no end!

I’m getting ready to just have them refund my $2000.

I have been trying for many months to get a military discount for my husband who is a veteran. We have even taken his DD-214 to our local Lowes for help. I have called headquarters twice for help and after many hours have been assured things have been taken care of.

Yet when we try to make a purchase at the local store, they have no record of anything. If I log on to Lowe's, it shows "Thomas" but will never recognize a password. I've tried eight different password attempts, but nothing ever works.

My husband Thomas says not to try anymore, not worth the effort, but I think your company disrespects a veteran who is entitled to the discount. What a terrible business you have. The local ladies at Lowe's customer service are very nice but can't fix things.

My delivery was scheduled for 12/2/21. Truck never showed up so I followed up with the store to see what was going on. They said there had been an emergency and driver wasn't going to make it out that day. They asked to move me to the next day and committed to a morning delivery for my inconvenience and the fact that I am located less than 2 miles from the store the delivery is coming from.

The very next day, 12/3/21, it is 2 pm and my delivery is yet to show up. I have called the store half a dozen times today already and nothing is willing to do anything about it other than tell me that "it will be today but later in the afternoon" since the driver is all the way in Clearwater.

This is infuriating because nobody's word in that place means a damn thing and I've had contractors sitting…

I went to the lowes store in Moline Il. I wanted to buy water softener salt. I have bought this kind before form Lowes. I found an associate. She didn't know anything about the salt so she call another associate a man.

He looked on his phone and said they don't cary that salt anymore. The salt was the iron salt for soft water conditioner green and white bag. During our conversation I asked at least 5 times if they would call the Davenport Store.

The man said if our store don't have it the one in moline the davenport ia store won't have it either, Both associates would not call the davenport store. Thats very arrogent. I went out and called on my cell phone to the davenport iowa store guess what hey had the type of salt the moline store said davenport does not carry.

I bought the soft…

Worst Customer Service EVER

Their idea of "delivery" was plopping a $1200 range on my tenant's kitchen floor with absolutely no setup. "Delivery" of my refrigerator -- which is SMALLER than the one I already have -- didn't occur because it was "too big." When I suggested they access delivery through the basement door, they said "time is money" and they had already spent too much time here. When I called to complaint the phone rang for 7:09 minutes. The manager said he could help me, but not today. When I called to tell them to retrieve their range and correct my account, they hung up on me. The phone has now been ringing for 9:18. I don't think they are going to answer. HOME DEPOT, HERE I COME WITH A FISTFUL OF CASH THAT I WILL NEVER EVER SPEND AT LOWE'S.

Sunrise Lowe's Store# 1113 8050 West Oakland Park Blvd Sunrise, FL

On October 11, 2021 placed an online order @ Lowes.com for a Samsung dryer and went it came a few days (about 7) later the guys tried to install the 6-ft 4-Prong Black Dryer Appliance Power Cord which I purchased also, I noticed they didn't install the strain relief clamp to secure the Dryer Appliance Power Cord to the dryer leaving it on the terminal block screws for the power wires to secure it. After I told them they went in the truck and got the strain relief clamp and attempted to install it but as soon as they touched the black screw it fell in the back of the Dryer (Fire Hazard if it was hooked up and I tried to use it) they didn't have an extra screw so they said they're going to return the dryer and therefore I'll…

Bought a Frigidaire stove and never have used it ! I am repairing the house ! When I took the plastic off , the Finnish came with it it’s a new stove ! This is ridiculous the price of it !

I would take a picture but it to dark to actually see it on the pic !

I had ordered a dryer on last Friday and was advised it would be here today. The agent called the night before and said between 2-6.

First we had to try and reach them to make sure they had the correct address. On the phone for two hours I answer. Called the store and the agent said they never answer the phone. BIG RED FLAG. Your own employees acknowledge that you can’t get through.

I try the chat feature around 12 and finally confirmed address. Is it’s 6:30 after sitting here all day and taking time off work and now I get back on with chat agent and he now says it will be Sunday.

WTH you can’t pick up the phone and call someone. I can even pick up but you won’t answer the phone now to tell me the location of dryer. Poor business

I am extremely upset and prepared to go on everything social media outlet to to express my frustration with Lowes. I placed 2 separate orders for fencing materials and cement on 10/3021. Both were to delivered on 11/6/21 and it was coming from 2 different stores from Lehigh valley PA because that’s where they had them in stock.

I didn’t choose different stores, but this was a online order, large purchase. Waiting all day and no email updates on my order. Later find out from the 3rd party Delivery service XPO, that the order was deleted from there deliveries for the day.

Tried to contact the Whitehall PA lowes where the 1st purchase was coming from, they never answered the phone. 2nd order was 65 bags of cement, the email tracking stated it was out for delivery , but never showed. Called…

Saturday, Oct 20, 2021 we bought a Samsung washing machine from Lowes, Russellville, Arkansas. The sale went fine, or so we thought. Delivery was to be Monday. Late Monday afternoon I contacted the Delivery Dept and they had no idea what happened, but guessed the washer had not been "pulled from inventory", thus there was nothing to deliver. Haley checked on it, found the washer and told me it would be delivered Tuesday, Nov 2.

To back up: We bought a Samsung because the dead washer was a Samsung and we had the base/pedestal for it. The salesman told me I needed to buy new water hoses for the machine or the delivery guys would not be able to install it. My water hoses were just replace last year and didn't need replacement. That was fine with me, I just needed the washer put on the…

85 years old and I bought concrete at the pro desk and the boy up their Dominick would not help me to my car when I asked him. Every time I'm there he's always by the register with his mom. And she was rude to me a few times.

We purchased GE ovens at Lowes and signed up for the protection plan. A top burner went out - no problem, we'll call the Lowe's number on the paperwork. Hell began: That number was ONLY for renewals of plan so they gave me another number. And another.

Finally it sounds as though I'm getting somewhere. I punched the correct number for GE as directed by the voice prompts. Yes, I get through to GE! I give her the model and serial numbers. GE says, that's not OUR warranty, so any service appointment with the Lowe's Protection Plan must be made by Lowe's. WHAT???

I had already talked to a couple of people at Lowe's as well as following endless voice prompts at different numbers. NEVER was I told this fact. NOTE: I was also trying to find any assistance online while I was on the phone -…

No one answers the phone in Customer Service. Complaint was made to Corporate regarding a refund that wasn’t given. We missed a call from manager and now cannot reach anyone.

The third party delivery service they currently use is a nightmare. They would have to improve to be incompetent. I saw a comment that described Lowes as a preschool where adults go to " work". Although service is great in the store.

Once your purchase is in the hands of the third party vendors it is an utter nightmare.

Store 1560 in Kerrville TX. I tried to check on a special order on 15 Oct 2021 at approximately 1400. The CSR at the desk was named Kate. A young lady in her twenties I guess. Very incompetent. Very lazy, very indifferent.

After an hour in the store waiting for my order that she said was there, I left. I tried calling the 1-800 44lowes to complain but Josh hung up on me. I tried calling the 1-800-44lowes again, but again after 15 minutes of elevator music, I gave up.

Next I tried calling the store again (store 1560). Of course Kate answered the phone and told me, again that my order was in. Then she put me on hold and the phone rang for five or ten minutes until it timed out.

So, I called back and again, our friend Kate answered. Thus time I asked to speak to a manger. She happily…

Purchased the extended warrant on a new Samsung washing machine in December of 2019. Washing machine stopped mid cycle in May 2021. It took until June to get ahold of anyone to set up a repair. It is now October and I have had to call them every week and the washing machine is still not fixed!

They use the same repair company and there is only 1 guy and he half the time will not even show up when he is scheduled to and refuses to deem the washer irreparable even though he himself has said it is. The washer is full of rust now being it has set up for 5 months with no one to fix it.

It ruined 2 loads of new scrubs and clothes after telling the tech I was worried about rust. Same tech also ruined my color due to incompetence from placing drain hose in the drain pipe and it flooding my…

I bought a Duluth forge ventless gas stove fdsr25 from Lowe’s. Installed by professionally. The stove had a handle that wouldn’t close door and log#2 broken. Bluegrassliving said they would help and told us to send the parts back and we did..

we need the stove now we need a new door handle assembly and log #2. Order #727676166. We just need the parts and can put them on Ourselves. Installed 8/6/2021. I have called everyone and no help. The parts are under warranty.

I have the sent tracking number delivered 9 1/2021

( I was given names but will not use here) The loader near the front door said he didn’t load and directed me to an employee driving a forklift. That person then directed me back to the employee (by name) who had just directed me to him and said he did not load loose bags.

I returned to the same employee who was with another employee waiting to load another item. They told me to go park and wait. As I walked away I observed them laughing and joking. I went and parked and waited for some time and finally decided to try and load the pellets myself, since I was partially blocking th front entrance to the store.

When I started loading a young female employee came to my assistance and stared loading after paging the employee I had previously talked to earlier. Another customer helped us load.…

My daughter ordered kitchen cabinets and countertops mid March 2021. She was told the job would be done by May 10th so she bought from Lowe’s and wanted the kitchen done before she moved in. The cabinets were delivered in July and were the wrong cabinets and also damaged.

Cabinets finally installed mid September. Now Lowe’s says the can’t get the countertops she paid for because Lowe’s doesn’t carry them anymore. So it may take 2-3 more months to order different ones.

Meanwhile my daughter hasn’t been able to move into her house she bought in May because there is no functioning kitchen. She also bought all new appliances from Lowe’s. They are sitting in the living room unopened. She also bought a washer and dryer that were installed but has to send one back because it wouldn’t turn on.…

790 up front to have gutters and other work done at my home. Waited months and no calls or installation. I call Joe Glaser project manager who gives me a phone number that only answers the phone and can not help me.

Installers say they are calling me I carry my phone always no missed calls and no calls to schedule or update me. I have been on the phone close to a hour and still not any farther along only $4790 less in my bank account.

No one handles the problem Lowe’s just takes the money

Had Lowe’s put a sliding door in our house, door was damaged and install very poor.. not yet completed. Tried to get to resolve, no response in a month.

Purchased new Maytag Washer and Dryer Aug 2021 with extended warranty from Lowes in Yorktown, NY. Washer failed two months after installation. Technician ordered new replacement part with NO Estimated Time of part arrival - he also told us that the part in question was a common failure on new machines.

So without without washer for indefinite period after just purchasing new machine. Should I buy another washer? No idea of how long part might take to arrive - a day, a week, a month, a year? What good is a warranty or service contract? What would you do?

I bought all new appliances when I purchased my home a bit more than two years ago. Fridge, range, dishwasher, washer, dryer. That was a check of change as I didn’t buy low-end models. I purchased the additional two-year warranty for all.

Within extended warranty period my oven didn’t work. It took hours and hours on the phone and online before I could get service arranged. As it turns out only their service provider can work on my appliances and I had to wait months and then when a service date was available I had to be available from 8-5 as they were unable to pin it down any more accurately.

Next my dishwasher is not working correctly. Dishes don’t dry at all and the control panel at the top is corroded. For that I experienced the same delays. Hours on the phone from one automated…

My husband and I purchased a new kitchen suite by Frigidaire from Lowe's in Columbia SC, the Spring Valley location, after we refinanced our home. We did not make a huge purchase, but it included a matching dishwasher, OTR microwave, fridge and range/stove.

We purchased these items in July and asked for all of them to be installed. We scheduled delivery on what we could and tried to work around the installation of flooring (not being done by Lowe's). The first thing I was told was I didn't pay for the microwave.

So installation of the dishwasher and microwave was delayed while they "researched" the purchase. But I had put all of this on a Lowe's credit card, so this was a no brainer and I also had purchase receipts! Then it was delayed because it was found I purchased the microwave, but I…

I has been purchased a riding lawnmower May 25 and they had to order it this is now September 3 still no lawnmower even had him two weeks ago come to Lowe’s to pick up his lawnmower and tell him to pull out front guess what the lawnmower never came in so who called him from Lowes Ontario Ohio and basically lied??

He canceled the order which he had put on his credit card and paid off and guess what he was not canceled of course the lawnmower never came in. Long story short don’t buy from Lowe’s

Would not take back a defective sink.

I would like to file a complaint against Melissa Hughes who is an employee at the Lowe's store in Allen Park Michigan. On Friday, August 13, 2021, I went into the store to purchase security doors. I paid for a professional measurement.

I received a call to come into the store to choose the doors and complete the purchase. I called the store to set up a time to come in. I was transferred to that department. Melissa answered the phone and put me on hold.

She never came back to phone. I called back and received the same treatment. I called a third time and asked for a name first, at which time she hung up telephone. I called a fourth time and asked for a manager.

I spoke to Jay who proceeded to tell me that the store was experiencing problems with the telephone system. I did not appreciate…

Purchased washer on line using lowes credit card with additional cost of 30 dollars to have old washer removed. I even removed from laundry room and place next to delivery truck. It was not taken. 5 hours spent calling customer service to resolve, trying to get my thirty dollars back.

5 hours of waiting and getting transferred to no where.

finally had to drive to store in Dickson city PA to get refund. A total o 5 hours of my time was spent foolishly waiting. I really think I deserve compensation for my wasted time. my time is valuably, I could have been doing constructive stuff on my days off.

If your short staffed, that's your problem don't pass it on to your faithful customers. Regards John Dubas

H. store 3/29/2021. Covid hit delaying order to July 2021, another delay till Friday 8/13/21. Order never arrived. Called 800-445-6937 on Sunday 8/15 customer service could not do anything as vender was closed, called Littleton store told me that Littleton would call me back within 2 hours, no call.

Called 800 number again on Monday 8/16, customer service gave case # 02214855 said Littleton would call me within 24 hours, no call. Called 800 number again on Wednesday 8/18, given another case# 02228247 told again Littleton will call within 24 hours. No answers

00 the salespeople had no help it took the man 5 times to spell my first name none of them including the manager knew how to help me and they were so rude!! they sent me to different lines two time`s and I was so angry I left and still didn't finish the lease not knowing how to help me is bad enough but

to stand over me sighing and acting all put out over me asking for some help was over the top!! none of the people that were working this evening acted like they could give a damn whether I bought the dishwasher or not !!!

Purchase privacy fence June 28th was told it was going to be up July Ben got a phone call that's August 10th got another phone call stating because of the rain it will be two more days when the fence came someone else came out to talk and thought it was a wooden fence but I had a vinyl fence that was supposed to be put up.

The fence was put up but you have gaps in the fence the workers left they're trash and pallets and left one part of the fence off now someone has to come back again and put the other piece of the fence on and pick up their trash. I called Lowe's they seem to take it lightly if I am paying $4,000 and some change to experience this someone needs to knock off my price I am not satisfied with Brandon, Patrick, Curtis, and Chris

Unable to get help on phone even after 2hours.

Purchased a refrigerator one year and one month ago , July 17,2020. I it was severely damaged, has been replaced three times with damaged refrigerators . Lowe’s in Canton Ga refuses to make repairs ( the first delivery was their delivery service, Spirit, refused to have them deliver after one time) rest has been employees of Lowe’s . Called Corp.

Customer Service in C , they contacted Lowe’s store manager who keeps refusing to make repairs . One lady at CS gave me a case number and a phone number for General Liability, she said General Liability would send an agent to access damage and then repairs made .

When I called the number I was told the CS lady who sent me to them was wrong . Proceeded on tell me they would contact Canton Lowe’s and manager had 24 hours to get in touch with me ,…

We purchased a new kitchen faucet from Lowe’s, Modesto CA on 7/21/21. When we didn’t hear from Handy, Lowe’s subcontractor, about scheduling the install, we made a trip back to the store on 7/27/21. Turned out our request for installation was never submitted.

Date for install was finally set for 8/3/21 then cancelled by Handy. Same thing for 8/6/21, 8/10/21, and now they want to move it to 8/13/21. The reason for the cancellations were that the pro scheduled to do the job had cancelled out at the last minute, or was now unavailable, etc.

We have cancelled the booking and will not deal with Lowe’s again.

On 5/15/21 I ordered and paid for a range which I still do not have. One was delivered on 7/14/21 but was damaged so it was returned on 7/16/21. I was told that I would be called when the replacement range came in (was not on back order).

I have called the store at least 3 times, spoke to different people, explained the situation and all said they would look into this and call me back. I have never heard from anyone. The installation dept has called me several times and said they would investigate and call me back. Nothing.

I have been told that I had to come into the store and reorder and that I had been reimbursed. I have yet to see any refund. I was also told that it was reordered, then I was told that it was marked pick up instead of reorder, then I was told on several occasions that…

I ordered a refridgerator from Lowes, Atlanta Edgewood online. The people brought the fridge but did not ask me how old my fridge was and when they came they said they could not install my fridge because of the copper wiring.

I asked if they could just hang a minute and I will call my plumber. They said no, left me with all my freezer and food melting. Within an hour I tried to call Lowes and nobody would answer the phone.

i called your corporate and told you people I had the copper wiring removed and am calling for a re-chedule for my fridge. NOBODY CALLED ME BACK NOBODY!! This morning I received an unprofessional, terrible message from the crack heads you got working for you that they could not install because of the copper wiring.

I called and the woman answered the phone and told me…

On January 30, 2021, I bought windows for my home. A representative of Lowe's in Yuma, AZ named Sergio Sanchez, phone number 928-580-5588 came into my house and promoted the windows. 00. We specifically requested the windows with grids. Sergio assure that there will be the right windows and that everything will be completed by the end of March.

He indicated that in the worst-case scenario because of COVID's issues the latest will be the end of April. The wrong windows arrived on mid-May. I returned the windows Sergio contacted me indicating that he made a mistake and that it was ok to install the windows and that he will make sure that the windows get the grid installed after.

Sergio never follow up with the correction; therefore, I contacted a man who identified himself as the store…

Order No.: 729944370

Attempted to reach Lowe's Customer Service at 800 445-6937 on 7-23-21at 11:19am., to advise of wrong delivery of previously ordered Google Nest Indoor Camera. Item delivered was an Acurite Humidity Monitor and not the ordered Nest cam. Waited 48 minutes on hold. No live representative answered. No alternative but to hang up. Not service I am accustomed to with Lowe's.