Lowes

Delivery team after removing old range said they don't install gas ranges! delivery guy say call Lowes due to we only install to natural gas not propane. Called back again 7/15/21 this time call was routed to "Kyle" in Orlando also telling me Jax phones are not working or they are not answering.

today 7/17/21 I start my effort again called Lowes in Jax was routed to "Kyle" in Orlando again. I asked if they have tool & knowledge to install gas range. They know its propane right? Problem I really need need to call Install Sales Office...

"Sarah" answered and said I need to talk to Customer Care Center 800-445-6937. I know help is hard to find these days but this is insane. My cell is 904-610-9771

Lowe’s had police come to My home and accuse me of shoplifting. Said they had surveillance of me leaving store without paying. 36 The police came to my house 2 weeks after supposed theft happened. The police tricked me into coming to police station to answer questions and THEN said they had a warrant for My arrest.

This has ruined my life and caused Anton of grief for my job, etc—— how can the police arrest me just because Lowe’s says they have me shoplifting on camera—— I HAD a receipt!!!!!

I called the Hampton Va location many times was kept on long holds and disconnected twice. So I went to location and was told my refrigerator would be delivered in an additional 4 days. Customers should be advised it’s better to pick up as opposed to waiting on delivery.

On 6/11/21 at 9:00 am I was in Gulfgate Store in Houston Tx to exchange some outdoor patio shades and asked for assistance to do so. The young lady in that dept was giving me a hard time because I didn’t have the sku number on the product so I ask her to check the boxes in the overhead to see if it was the color and

size that I was looking for she refused to do so. I told her that I would be making a complaint to Lowe’s Headquarters she told me to go for it she didn’t care a proceed to show me her badge name.

Which was Esmerillo in the paint dept. She continued to go back and forth with smart mouth words so finally I ask for the Manager on duty. Manager came and I explained the problem she looked the item up in less than a minute she fought the product and checked me out and gave me 10%…

You people are unbelievable. I submitted an application to work for your company in Port Charlotte Florida. I was told that at this time I would not be considered. You are always begging and pleading for help. I'm a 62 year old retired professional who just moved to Port Charlotte with a great work ethic.

I was looking for something to supplement my Social Security a couple of days a week while at the same time helping your company with great customer service. Stop whining about how you need people and then don't even consider them.

My work ethic is much better than all these young people who don't even want to work. I want to help.

However, you can continue to find individuals who only work for a few months and then decide to quit. And yet again you are looking for new people. All I…

It took me quite a while just to get the part pick up at Lowe’s now I get home and now some of the pieces are missing so now I got waste more time going back we should’ve been done hours ago .

On July 1st at 1629 pm I purchased a refrigerator and was told it would be delivered on 7/2today is7/5 and still have no fridge called the store today and they said it will be 7/7 before I can get the fridge delivered what happened to next day delivery I cancelled the order today and going somewhere else to purchase a fridge

If I could give a double 0 rating I would. Lowes is the worst company and corporation I have ever done business with in my life! Store managers are clueless. They don't even know their district manager's name or phone number!

They send you to the Customer Care number which doesn't answer their phone or holds you on the line for hours until you give up and hang up. Called corporate office on Wednesday and 10 am and got recording "The offices are closed. m. m. " Click.

Ummm, I was calling during working hours. So, obviously even corporate does not want to speak to you. Lowes will take your money immediately, but then throw you to the wolves and your are on your own when the installers arrive late and do not speak English, then destroy your subfloor while trying to lay your flooring.

Had…

My refrigerator was not installed properly by your delivery persons. All they wanted was to get the paper signed so they could leave immediately. When we pointed that the handle came out of the refrigerator they delivery person promised to show up in a few minutes but never returned.

Horrible customer service from the Shoal creek store in Austin. I spoke to Diana there and she redirects me to the 3 rd party delivery team who Lowe’s contracts with to register the complaint. Seriously I paid Lowe’s directly, why should I deal with 3 rd party directly.

Lowes should be taking care of this for it’s customers.

I was looking for reduced price perennials today & found that all the perennials were piled in a trash can, very much still saveable & in better shape than the annuals on the reduced table. The flower I wanted was right on top on the side.

I asked the price, told the girl I took it out of the trash can & she berated me; telling me I could not buy it because they get full price for the flowers, if they throw them away. & that I shouldn’t have removed it from the trash.

This is not the 1st time, I’ve been told I can’t buy a plant because they can get more money for it if they throw it out. I also can never receive help loading heavy bags of mulch into my car, without being told the wait time for help will probably be 20-25 minutes.

I counted over 15 employees today just wandering the…

I paid $1700.00 for refrigerator . I purchased this fridge in the store . For 2 weeks - I am not able to find anyone who would talk to me about delivery, ( scheduled last week)

And nobody get me informed that the item is not yet in the store which they told me is at the store why you schedule and called the customer for the delivery date when the item is not even at the store how rude and un professional that is

Lowes employees loaded 100 12x12 stepping stones in our truck the load shifted causing damage to our truck. Lowes asked for an estimate and when we got one they only want to pay half of the estimate. The claims department is rude does not want to help you.

I will not shop at another Lowes I will drive a distance to shop at Home Depot.

Ordered countertops at Lowes and they installed the wrong ones, not the ones I picked, and damaged a cabinet, that no one has yet to fix. Now that company has been fired and the countertops I picked are gone from the store.

Know one other than my salesperson can verify I have the wrong countertops but they will not verify it with them, because it will prove them wrong. We have yet to find a person who truly can help. 00 is that nice of them.

We have waited over 6 weeks and are still waiting for someone to come to my home and see this.

Also, my new drop in sink, on the left side the gasket is exposed, I guess they dropped it and left it this way. Know customer who shops at lowes means anything to them. I have been called a liar also by management.

appliance failed after 2 1/2 yrs venthood fan cracked in half tried to get it repaired under the 3 yr extenfded warranty I bought at time of purchase to no avail. Lowes transfered me to the manufactuerer... Broan... and suggested I take care of finding replacement parts...

Lowes even suggested I might could find it online! Lowes informed me they do not have repair under warraty people in my area, they would try to find to find someone and call me back, in 2 or 3 days and

let me know if they found somebody to come out and install the part I had to find on my on!!! Why sell the warranty to me if they dont know who how or if they can own up to it...

I would like to get my money back I paid for the useless warranty, but just try getting some on the phone that really cares! I spent HOURS on…

On 6/12/2021, I purchase a Utility Trailer for my son Larry Jenkins from Lowe's (Store#2222). We were told on the prior date that the notary would be there to sign the title over. When we got there, we were told that the Notary forgot her stamp.

So The store cashier call Leigh; (Notary). She said she would be at the store 6/13/21 from 7am to 5pm My son was there at 7:00am, but the store did not open till 8:00am. My son went back around noon and found out Leigh had forgotten her stamp again.

She was very rude and Condescending!! She asked my son did you see the trailer? He replied I Purchased it yesterday. " She let him take the trailer without signing it over to us & said the DMV can notarize it.

I called to speak to the Store Manager (Joseph Carlyn) he was on vacation, so I left a…

I purchased a glass screen door and have a warranty on it. I contacted the store install and can't get anyone to get my door fixed. The door handle fell off and its not closing properly.

I ordered an Air Conditioner to be delivered to my home . It was delivered today sometime before 1030. The problem is that it was left on its side blocking my front door. No one rang the bell or called me to alert me that it had been delivered.

Apparently because the deliver had blocked the door he could not reach the door bell. Its raining today and has been raining off and on for days now. This was left out in the rain and I do not appreciate this.

I expect this kind of service from FedEx but not Lowes. ORDER # 868037561

"Never Stop Improving" Did i see this correctly. It perfectly explains my past experience with Lowes Installation. What are they improving, it's not providing value for the Customer. It is a well thought out Strategy of Over Promising and Under Delivering.

Lowes knows the DIFFICULITIES and TIME it can take to Resolve Issues and most people will give up. I entered into a 'contract with Lowes to Install James Hardie Factory Painted Siding. Original Contract who was descibed as having done many Hardie Siding Jobs screws up the Material Order by almost 25%.

This was Critical as it required 5 weeks to get. Once the Job started I was informed of this weekly, a few pieces this week, next week a few more and so on. The Contractor who did the work was a Replacement of the First Contractor, whose…

Installed wrong countertops and damaged a cabinet. Their is not a person in that company that can help you. I spent over 6 hours the first day trying to get help.

Finally I found a John in New Mexico, useless, he told me I wanted things to fast, and I was told to tone down my speech, because it was abusive. I was told the damaged cabinet would be fixed by lowes and lowes tells me it will be fixed by the installer.

Cannot get the truth from either side. Not only are they the wrong ones they are damaged also, I have buffing marks lines, suction cup marks from how they carried it, and a sink with glue coming out of the side.

I have nothing good to say about them or Advanced surfaces who installed them, they would not answer a call from me, or anyone even from lowes, so said lowes. This is…

on April 12th, Cabinets were installed on May 19th, 20th and 21st.. Person that performed work did an excellent job. Fast forward to next step-- Counter top measured May 25th... which we have chose. The store is located at 13000 N. IH 35 Svc. Austin, Tx.

This is not correct and we need some answers.. We have been without kitchen use for a month now.. sink , etc.. we were told that the project would be…

Bought Style Selections swing. As we put it together, we found it is missing a piece.

I cannot speak to anyone about it. Tried calling. I must wait 2 hours before their calling back. Then we are disconnected. This has happened e times.

Email is worse. Tried 2x only to get a robo response asking me for the same information I just sent.

Anyone have any ideas??

I bought and paid cash for a Frigidaire on may 6th. It was to be delivered on Monday May 16th. When it was delivered it was damaged so was sent back and another one delivered but did not have the ice maker in it. It was to be installed on this date 21st between Noon and 4pm no word or delivery has been heard from. I have literally been on the phone waiting for someone to answer my calls to no avail.

What do i do now?

I can't even get the shelves to work either. Poor service and I will never buy anything from there again.

I have arranged for the installation of blinds on April 12, 2021 and to date I have not received that service. I would like get refund but am unable to get anyone on the phone at the store or installation service.

The installer has the product but they cannot be reached. If I go into the store, I have to check to ensure there is someone on shift that can help. Six weeks is a long time to wait for the installation of blinds. Worse service ever!

Please refund my money so I choose a more reliable vendor

Is there a 0 star option for Lowes Delivery? Our delivery has been delayed 6 times. I am a Lowes for Pro's customer and they will not delivery the 7-9 items I've ordered. They already called and cancelled one of the items. Said "FedEx lost it". Now they continue to push it back. Not only are they pushing it back, they keep scheduling it for a Sunday. This is a business, we're not open on Sundays. I call the customer care number and can't get through to anyone. So I emailed them. I got a response from "Customer Care" they sent me an email and said they pushed back the order because it was a Sunday and they rescheduled the next delivery FOR THE FOLLOWING SUNDAY! Below is their email.

Thank you for contacting Lowe's. My name is Shawna and I'm happy to help.

I apologize you haven't received…

Was very smart mouth over the phone and would not listen when i told him that i was on line with an associate. that is telling me just the opposite of what he is telling me. He said he didn't care. It was wrong.

Looking tohave a piece of glass cut and was told it wouldn't happen. they your store didn't do that.

We want a call from a Lowes Corporate office staff member on a complaint of multiple failures in a roofing contractt that has been delayed by Lowes staff mistakes. You have quite a gimick going one .

In January, we started doing business at three LOEWS local stores in Woburn, Medford, and Saugus, MA. Our collective purchases for a 60 days period was around $14,000 in products for a single project. We discovered that one micro wave unit was back ordered and would not arrive on time to complete the project for our customer. The customer found the item at another retailer and supplied it to us immediately.

We called our Pro sales rep. Richard in Saugus, MA, in an attempt to return the unit. Richard was out sick due to adverse complications from the COVID Maderna vaccine. Upon his return a week later he asked us to simply return the product as soon as we were able. Yesterday, I brought the item still in the original box in pristine condition. The return clerk PEDRO in the Saugus return…

I placed my order on 4/8, it supposed to be in the store on 4/15. The order # is 721283187. Today is already 4/19 and no one can tell me the real status of my order. Was holding for 2 hours and couldn't reach 1-800-445-6937.

Called to the store and they told me that the status is “Acknowleged”. If I would know that the status will be delayed, I would place this order with another store. Can somebody help me,? It's impossible to reach customer service.

I purchased a refrigerator from Lowe's and have been trying for 3 days to register the extended warranty and all I get is a recording message and I have spent over 3 hours on hold by Lowes. I must register the appliance extended warranty however I have not been able to.

Who do I call ? Who can help me no one will answer the phone and I am on hold when they do ?? Joe Lynskey

On Saturday April 10, 2021 I rented a carpet cleaner from Lowes in Rockingham NC 28379. 00 deposit back I needed to return it clean. I returned the carpet cleaner Sunday Morning April 11, 2021 around 10:00am. After giving the cleaner to the cashier she asked me if I had the receipt.

I told her that I had to get it from my car. Once I got back, the cashier had the cleaner turned sideways showing the bottom. She told me that I could not have my deposit back because it was not clean on the bottom.

I asked where and she pointed to out to me rudely, the same crud that was on the bottom when I picked it up. At this point I was very upset! Without an argument, I exited the store quietly. I honestly thought cleaning was where the dirty water collected in the bucket during the cleaning.

I have…

the cashier rang up my paint sample and didnt put it in a sack. I had asked her to. thats rude and she didnt ask if I wanted it in a sack> Lowes on clara LN,Muncie IN --765-2871606 salesSO116YXE 3400479 TRANS--95654701-04-05-21 sTORE 116 TERMINAL-08--- 16:31:41

Lowe's Installation product support staff policies seem to encourage their employees to present their customers false information concerning delivery and installation time. I was told that certain items were available, only to find out later they were not. I was never informed of any delays.

When I filled a complaint with Mr. Michael Linton Long (Lowes Installation Project Support Coordinator), he stated that my experience with my window installation is not surprising, yet during our initial conversation in February, you were surprised that my windows had not been installed.

Also, all of the Lowe's representatives that I spoke to also were very surprised of my installation process. I ordered the products 18 June and the job was not complete until 25 February. Each time I would complain…

I went to Lowes to buy Saw horses. The website said they had 9 in stock. The staff also said they had 9 in stock. Nobody could locate them. I ended up spending $30 more than I originally planned. With times the way they are, I am on a very tight budget. I wish they would have offered up some kind of discount.

Thanks,

Ordered blinds from Lowe’s North Myrtle Beach SC. Installation took 3 months and was wrong size blinds that didn’t fit. Reorder took another 3 months and wrong again. Next order 2 month later they try to deliver to our vacation home never asking us and we were not there. Too many inept employers.

The Sparks NV store has really gone downhill in customer service. I just went and of 3 items I wanted they only had one. It tookforever to get someone to help me and make sure I didn't overlook you bare shelves.

I wanted a spray bottle - none in stock and a kitchen broom - none in stock.

I complaint I brought up to a store manger a month ago still has not been addressed, That is of the low hanging trees in the parking lot. Specifically the 2 by the front door that I scratched my head with. The manager response was oh okay.

I have been shopping at lowes for years in Foley Al. We remoded our house completely also with all appliances. This began in 1-15 . We have installed 450 ft of shadow box fence at a cost of 8000. You installed our roof, approximately 10,000.

We installed all new doors and took out a window and put in French doors in master bedroom and replaced all windows using high quality windows. We totally remoded everything. We are still spending hard earned money. But Lowes has gotten rid of great employees that always greeted me by name.

Now I only know Fred and Gene, but have not seen them in a few months. Don who you got did of in appliance was you biggest mistake. My wife works for a rental company and now she is going to Home depo.

You have changed your ph system twice and now good luck…

Ordered their top the line dishwasher. They did not deliver on time. Then they lost unit and took them a couple of days to locate unit. Installer did not install unit properly. Installer bypassed AirGap unit which prevents debris from garbage disposal to backup into dishwasher.

Called them back to correct plumbing issue and they refused. They said they don't hook up to Air Gap units. Installer said they use a ty wrap or plumbers tape to hang plumbing up high. THAT IS NOT BUILDING CODE requirements.

Beware consumers you could get very sick if garbage from garbage disposal backs up into dishwasher.

Rate experience with lows you should offer a 1 i called you Okeechobee store 22 times just trying to reach a department to follow up on measurements for Hurricane windows, i am unable to reach ANYBODY. we are doing and Installation for 100 plus unit and know one in your store will help with an order never mind just getting pass getting a price.

I can not reach anybody in any department. I finally reached customers service they are unhelpfully by passing me on to a ringing phone that disconnects. John Szumski 561-774-4560

I didn't want to write a complaint tonight but it's the right thing to do, especially when you feel disrespected. upper level management has to know to improve. I understand we're in trying times and I'm in the middle of a relocation while setting up a new home office while working from home. I ordered a desk from your website last night, Wednesday 10PM local time, received the confirmation and went to bed.

I woke up this morning and felt good to get that out of the way. However, around 2PM, local time today, I received this forwarded email. Knowing certain that my credit card didn't decline, I waited almost 20-25 minutes to speak to a representative to inquire why. From the immediate greeting, "Lawrence" thought it was professional to react to my complaint like a smart ass. Rather than…

I purchased a product online it wasn't received on day it was suppose to be delivered was notified that it was sent to Minnesota. As speaking with representative on hold while she contacted UPS for over 25 minutes she tells me that I need to call back in 3 days to find out more details on my order and to get a refund it will take 28 days. I know this cannot be the Lowes policy and way to satisfy customers. Was on hold entirely too long and personally feel information given was incorrect. Can someone please contact me with more accurate information.

Thanks

went to the Lowes in Fairbanks Alaska sent my husband in cause my arthritis was acting up. We wanted to buy and all in 1 washer and dryer. The sales associate which my husband could not understand her even when I was on the phone with her I could not understand her.

told my husband that it would take 4 to 6 months to get one in and that they are custom made and they do not hold a quilt to wash. So he came out to the car and I went in I went to customer service.

The new cashier first told me to go back to Appliances and I told her it hurts to walk and I couldn't understand the lady when I heard her on the phone. So the Customer Service worker who said she had just started work there and it has been 4 days was very nice and polite and looked up the item she said there are 2 in stock one is…

I placed an order for 2 pallets of retaining wall blocks. Only one was delivered. The Lowe's store in Mt. Pocono, PA was fulfilling the order. I just spent 40 minutes trying to get through to them. It rang 40-50 times.

When someone finally picked up, I was disconnected. I called back and asked to speak to the manager. I was put on hold with loud music blasting. Three people asked me why I was calling. Again I asked for the manager.

He never picked up, and after another 10 minutes on hold, I gave up. I just need to know if they are bringing the other pallet of blocks. I don't think it's too much to ask. My order number is 704296279.

They delivered half of my order on 8/4. Thank you for your attention to this matter.

Signed up for veteran discount on line. Response was to up load documents. In the instructions on Lowes site says that you can take the documents to the local store for verification which I did. I was told by customer service they couldn't do that there.

They were somewhat rude & one of them spoke with someone who I suppose was the manager. I got the impression they didn't want to be bothered. I have 25 years in the armed forces & a DOD issued retired ID card with a indefinite expiration.

The store I was at is in Quakertown Pa. Store # 1667. I suppose Home Depot is the better option since they honor my ID card and are always very respectful.

What is wrong with this manager? I have tried calling your number for corporate

I have ordered a Wool pool washer and a dryer on July 4th 2020 we paid for them and they told my husband and I that they were in stock. The Rep told us it would be deliver on July 19.

When July the 19th came I did not receive a phone call tell us it would not be deliver. I had to call the store which is located in Philadelphia 9701 East Roosevelt Blvd because the dryer was damaged. Today with no excuse they told me again the dryer 629986 WTW5000DW will not be deliver until Sept 1.

I will never and I mean never order another product from Lowe’s again. What a disgrace.

, except for one issue. All personnel was very friendly , helpful and nice. My complaint is more of a customer service training issue. This may sound petty, but as a retired manager for a large retail chain that had the responsibility of customer service training, some things really irritate me. 00 gift card.

As we shop at Lowes quite a bit this was something that interested me.

However, someone needs to tell the sales staff not to highlight the survey info with a highlighter as this smears all the needed info and renders it useless. Thanks for your attention in this small matter.

The Website stinks, my wife was told that your website was doing an update and we should be able to find what we need within 30 minutes, well it's not just today that there are issues with your website every time we use it, I'm old school Navy and this website makes me just want to launch my laptop.....

You need to get a better way of putting your website out there, because even my wife said she was really sick of trying to find anything on there, you type in one thing and it takes you to the other side of the spectrum that you are actually looking for.

It is a royal pain. Hopefully there are enough people that are complaining about this issue so that you will either have to fix this issues or stop having a Lowe's Website.

I bought a Kolbalt cordless air blower about 1year and 1/2 ago and now the battery will not lock in place, on the box it has a five year warranty. On July 3rd 2020 I called and a lady took down all my information and told me I would here something within 3 to 4 days and gave me conference number #2768367.

On Friday July 17th 2020 I called back because I have heard nothing back, I talk to a gentleman who told me it was still pending and would here something back by Monday the 20th and gave me a new conference number 2776396. well on Thursday July 23rd called back because I still have not heard anything I was put on hold for 2o min then told they call me back on call back.

and hour later I got call back but none said anything then hung up. I called again still on hold 2o min put on call…

I went into north Smithfield Lowe's on 7/19/20 at around 7 PM to buy furnace air conditioner HVAC filters. I pulled one off the shelf and it cut my hand open. What the hell a piece of metal was sticking out of the filter.

I went to cash out told the lady there and she cashed me out and said talk to the lady in charge. I told her my husband was going back to get the filter so no one else gets cut.

She told me talk to this lady she is incharge. That Lady incharge could care less what I had to say or my bloody hand. She just walked off said ok. She could of offered a tissue cloth or something for my hand.

I have severe lung and muscle problems and hope I don't get a infection from this cut. You think the right thing to do is help someone bleeding. Maybe I'll just go to Home Depot the…