Lowes

On May 13, I purchased a Whirlpool dishwasher online. I receive an email confirming the order and in small print it mentioned that if I needed haul a way or installation I had to call an 800 number, I call on May 15 and speak to Brittany. She tells me that we have to cancel the order and write an "In House" order. I agree and she says she had to cancel and refund the pervious order in which she does. I sign a dishwasher agreement form online and she then connects me to the Buford store and I speak to Denise. She tells me the order is complete with haul a way, installation and the dishwasher and charges my credit card $729.97 and tells me I will get a call in a few days to schedule delivery . She mentioned she showed one in stock.

I haven't heard from anyone so I call the store on May…

horrible service, wont answer the phones no matter what department you call, and have a warranty repair item I can't get back, most horrible company I ever used. from now on it is home depot

Went to your store in Hamburg Lexington KY to purchase window air conditioner which was not in stock had to order it I got Lowe’s credit card wanted 6 months same as cash so I ask 2 employees who were supposedly helping me how I went about that they said they had no idea I’d haft to go online and they walked off.

16 Cent sale so disappointed in Lowe’s

I WENT TO LOWES TO BY MY PRESSURE TREATED FENCING 27 PICES PLUS ALL MATERIALS NEED FOR THE JOB , THE MANAGER AND HER TWO WORKERS WERE VERY UNPROFESSIONAL 1ST STARTED PUTTING THE WRONG FENCES ON MY TRUCK THEN GOT PUSSED , BECAUSE I TOLD THEM IT IS SUBPOSE TO BE PRESSURED TREATED , SO THE 2 KIDS ON THE FORK LIFT WERE SLAMMING THING AROUND , THEN THEY FORGOT MY POSTS AND

STARTED THOWING THAT AROUND !! THEN PROCEED TO THROUGH MY BAGS OF CONCREAT IN THE BACK OF THE TRUCK SEVERAL BAGS ARE BROKEN AND YOUR SO CALL MANAGER A LOUD THIS !! WHAT A DISGRACE AND YOU CALL YOUR SELFS PROFESSIONAL!!

WONT BE BACK AND WILL MAKE SURE PEOPLE NO

Purchase a riding lawn mover over a week a go, someone was supposed to call for delivery date and up to date no call or delivery, after a couple of days trying to contact I put a complain in there web and the manager call with an apology and promise a delivery for early morning today.

still waiting for delivery o for a call !!! this not acceptable, I pay for this a week a go and you call the store and no one answer the phone, terrible customer service !!!

I was at Lowe's in Danville My today. Many of the employees either did not wear a mask of were around the neck ,or nose was not covered. I feel as I was wearing a mask as well as many other were masked, the least your employs could follow the law.

i actual rate this lowes located in Newington CT. 06111 A BIG ZERO . O STARS . WHAT A USELESS PEOPLE WORK THERE. I HAVE BEEN CALLING THEM TO HAVE SOMEONE PICK UP MY TRACTOR LAWN MOWER TO BE FAXED WHICH I PURCHASED A 4 YEARS AGO.

I HAVE SPENT OVER 5 HOURS ALL TOGETHER IN A WEEK AND NO ONE ANSWERS CALLS. WHEN THEY ANSWER THEY DISCONNECT ON YOU OR HOLD AND PLACE YOU BACK ON HOLD. SO I DECIDED TO GO TO THE STORE WITH WHILE I AM STILL ON THE HOLD AND MADE IT ALL THE WAY TO THE STORE AND I WAS STILL ON THE HOLD.

I SPOKE WITH MANAGER RAMON WHO SAID SOMEONE WILL CAL YOU RIGHT BACK IN FEW MINUTES AND TOOK MY PHONE # AND PRETEND TO BE TALKING TO SOMEONE AND SO FAR TODAY IS MONDAY 05/11/2020 AND I HAVE REC'D NO CALLS BACK. DO NOT DO BUSINESS WITH LOWES .

THEIR NAME IS CORRECT LOW ES ON CUSTOMER…

On Saturday, May 9th from 4 pm to 6 pm, I called the Lowes in Sim Valley, Town Center trying to talk to someone in outside Garden. I could not get anyone to answer. I called Customer Service and they were not helpful, I contacted Pro Desk and even asked for a Manager who never answered the telephone. This is worst service I have encountered at this store. Please let me know what why I couldn't get anyone to answer my question. I have a choice when shopping at either Lowes or Home Depot which is less than a mile away. I prefer Lowes due to the level of service, but this time the service was exceptionally poor.

Don Diamond

On February 19 2019 I purchased a Samsung French door Flex model #RF23J9011SR which stopped working on 4/24/20. I also purchased a extended 5 year warranty. I made a claim on 4/24/20 about the fridge not working and a repair company Dependable showed up on 4/29/20 and diagnosed the problem to be the Sealed system.

They were not authorized to fix it. On 5/4/20 another company Williston repair showed up and diagnosed the problem to be the Sealed system. They left and said they would contact Lowes to authorize the repair. On 5/7/20 a third company showed up which we assumed would fix the problem but they said they had to diagnose it and would have to come back on 5/11/20 to do the diagnosis again and than come back to fix it.

I have been with out a fridge since 4/24/20 and will be coming up…

I bought a kitchen sink and hardware and payed for the installation. The gentleman in this department told me he was he was going to take my Lowes Card and charge everything because the installers sometimes want to charge the customer.

I learned today that nothing had not been charged (which was true). Today (5/6/20) I tried to settle this matter. It is almost impossible to talk with Lowe's Customer Clerks because they no do not talk very understandingly and it is impossible to converse with them when they are wearing a mask.

When I told the C S clerks I could not understand what they were trying to tell me they became rude. We have spent a lot of money at this Lowes and I told them that I could go to Home Depot, their reply was "I don't care where you go"

Lowes has the worst store and customer service. We ordered an appliance suite that included the refrigerator, dishwasher, microwave, stove over 1 months ago and it was supposed to be delivered 5-1-20. They sent a 3rd party company to our house with the dishwasher and stove.

00 for them to install the fridge and dishwasher. They were supposed to deliver between 8-10am, they didn't get to our house until after 4pm. They brought the stuff to our backyard and left it. I walked to the truck to ask where the rest of our stuff is and the guy rolled up the window and drove off.

My husband went to the Independence me store (because no one answers the store phone). The mgr said the stuff would be delivered Monday 5-4 and Installed by Lowes not a 3rd party. Well they show up late and it's the same…

I understand during this pandemic that people are on edge but I was in the plumbing section of lowes in Beckley wv and asked a lady if she worked there and she told me yes but I'm busy and was very rude to me. If that is the way you treat your customers then you can forget anymore of my business and I will make this public. I am 57 years old and didn't appreciate being talked to like that.

We ordered 2 storm doors and had them delivered on 4-31-20. Today when we took them out of the boxes they both had smudged paint on front and back. I don"t have a truck to return them. The men who are installing them will sand and repaint them for a fee.

I would like to be compensated for that cost.

I purchased ;Order # 415643817 Invoice # 85834 2-Pack 200-PSI Brass Washing machine connector Item #: 788172|Model #: AF90E2PK Unit Price $9.98 |Subtotal $9.98

DID NOT RECEIVE -had to go buy at hardware store--

I purchased a craftsman riding lawn mower on April 20th with a scheduled delivery date of 28 April. I called Lowes to verify the time, this morning, and was told no specific window however it’ll be between 8am - 8pm.

I called at 550pm to ensure they were still bringing out my purchase only to find out the delivery team went home for the day. This is absolutely unacceptable, inconveniencing to me and down right unprofessional. Had I known I would be lied to, I would have never had the lawn mower delivered.

I waited a full week only to be forgotten on the day of delivery. I wasted my time, lost money taking off work and still do not have an almost $2000 purchase made a week ago. I am highly disappointed and seeking immediate resolution to this problem.

I spoke with the Assistant store…

I am 80 years old and placed on on line order. went to pick up. the store doesn't answer phone. sign tells to call. tried 5x to call. checked with the line moniter who said i had to get in line got in line had to stand in 2nd line for service desk.

it took me about 30 min to get to desk. I feel this is a bad way to handle. You should put a notice on order page letting you know you will have to go into store. when the order notification comes let people know that standing in all your lines is required.

you could cover your parking lot sign with correct information not put a phone number on sign that i not answered. My last 2 comments are your line moniter was nasty and i saw None of your employees wearing mask.

THIS WAS HOUSTON RD KY STORE .

I'm looking for 3/16 in sheet metal, but I still can't search for sheet metal by its thickness, only height and width dimensions.

You should add a "How can we improve this page" link to every page.

https://www.lowes.com/pl/Steel--Sheet-metal-Metal-rods-shapes-sheets-Hardware/4294684417?refinement=4294965831

00 off anything we wanted to pick but there was a 2 week wait when josh contacted us yesterday he told us to come over and he would work out a deal after an 1 hour and 35 minute drive and almost 2 hours he finally come over said they had nothing in stock and nothing he was going to discount he was very rude arrogant and pushed us to the side quickly leaving me very upset and

distraught I’m very very upset someone needs to contact me immediately

I called Lowes to speak to a manager. I specifically asked for a manager, Vic Cueva, because he has always been helpful with any problem we have had. I was told he wasn't there and could not tell me when I could reach him.

I asked to speak to another manager on duty and the phone rang for 15 minutes and no one picked up. I explained to the customer service person that I thought we may be in possession of stolen goods from Lowes.

Since my husband used to work for Lowe's when we lived in CT, I knew a manager would like to know. I called back a second time and the customer service number rang for 10 minutes with no answer. That is why we are reaching out to corporate.

I know things are hard right now, but this is unacceptable. We were there yesterday, spent over $650 and the only employee…

I was waiting in line keeping the 6-ft. distance as directed. I reached first in line. The line monitor helped a very senior lade into the store, which was fine. While she was away from the line, another person started to walk into the store.

I smiled and pointed that there was a line. Very loudly she said "I am an employee". " She said they can't wear ID outside the store. Upon entering the store, she told the line monitor about it who then came out and loudly asked who questioned the employee entering and I said I did.

She proceeded loudly to tell me that she was taking care of the line and had it under control. I explained that how was I to know it was an employee. At that point I was allowed to go in, but she followed and again in a loud voice told everyone in Customer Service that…

I placed an order for a Router and a Router table last week. Order #412848529, I received an email 2 days ago 4-19 that my order was ready for pick up at the Warren Michigan store on Vandyke. I went this morning with email in hand and they told me that they did not have the order in the store.

) and now it will be another 2 weeks. This is a birthday gift for my husband! I just got home and got another email stating that the routing table was ready for pick up!!! I am so aggravated and disappointed with Lowes, probably never order anything again.

RE: On-line Order #411148501

During this COVID-19 Outbreak, we have been asked to limit or travel. We live about 20 miles outside of Spokane and when I learned that my wife had a doctors appointment in Spokane, I thought it would work well to order some needed parts on-line thru Lowes that she could pick up on her way home.

I found the parts I needed on line, all of which were indicated to be in stock and so I went ahead and completed the on-line ordering process. I then received an e-mail within moments informing me that there was a problem and that I could not get those parts for another week or so (it was just heat shrink tubing for electrical --- which I could have picked up in another nearby town just as easily, but we were trying to limit travel).

I finally got notification that…

I order online. I never got the order and it has been in limbo since the 1st of the month, No one has contacted me. I did write too to find out what was wrong, but nothing. I went to the store and they told me the order was in Madison and she could do nothing until Monday if she remembered or if I called her to remind her.

Well, I did find the order in Madison damaged and undeliverable and the lady DID NOT TELL ME. REALLY, THAT IS CUSTOMER SERVICE, THAT IS HER RIGHT TO LET ME THE TRUTH. I am not happy, I wanted to get my money back and she said no, she could not do that.

I told her I had already bought the supplies at another place and did not need the order and she could not stop it she said. I am pissed. This was at Plover, WI. The order # is 410555044 tracking # is FEDEX 410083982492&.…

I ordered a refrigerator on April 1, 2020. Order#410882052. I was called on the delivery date to indicate the refrigerator is no longer in stock, after Lowes debited my credit card $1,556 two days ago. To make matters worse, the delivery store rep who cancelled the order never said she was sorry or made an apology.

and, the item I ordered IS STILL BEING offered for sale on the lowes website. Got a dated picture. Please let me know how I can take this complaint to social media where this message will inform most people.

I tried hard not to file a complaint to corporate headquarter as a person who spent 44 years in management. S. Army and 25 years in management in the private sector. As a supervisor, project manager, district manager, and a department director, I am very sensitive about filing complaints.

However, when going through a company proper channel in trying to attained satisfaction as a customer on a big-ticket purchase for me, when purchasing a washing machine from Lowes online purchasing. My wife and I purchase a purchase a GE cu.

Washing machine on sale with a military discount and a three-year warranty. 00 charged on my wife Lowes Credit Card. 00 on in paying for the washing machine been purchased. We both the machine back during the first of week of January of this year and was to be…

Purchased a Commercial Maytag dryer at Lowes in Abingdon, VA. Had 5 service calls to repair the dryer. After In fighting between Lowes and Maytag at to who was responsible it was finally determined that the dryer was no longer fixable and because we had the foresight to purchase an extended warranty, we were able to get the dryer bought back through Lowes service plan.

We were told in an email and through a phone call that we were to get a check to buy back the dryer. Therefore, we went to Lowes and purchased a new dryer because we had been unable to do laundry in a pandemic in weeks.

However, we were unable to get the dryer delivered right away. In about a week and a half a refund CARD came from Lowes. We called the Lowes store where we purchased our new dryer and asked them to put the…

We ordered new kitchen counter tops through Lowes and had them installed by Lowes. The counters are NOT what we ordered or paid for After contacting the store 3 different times and even going in and talking with the store manager on 3/26/2020 and being told he would look into it and

call me back in a day or two I have heard from NO ONE regarding this. On the day they were installed I called the store and was told I could not get what I had ordered. THEN WHY IN THE 18 DAYS BEFORE INSTALLATION WAS I NOT TOLD THIS.

If I would have know that I couldn't get what I ordered I would not have purchased them. They are the same counters I had before only a different color. I feel like I am stuck with what I got even though its not what I ordered.

For over a month, I have been trying to get a refrigerator from Lowe's Washington DC. Two Whirlpool refrigerators had to be returned due to technical problems. Then, I ordered another refrigerator, due for delivery on March 28. The delivery company notified me that it was going to be delivered on April 1st, then on April 2 between 11:00 am and 5:00 pm. When I called close to 5:00 pm because the delivery had not arrived, I was told that it had been cancelled. Lowe's never notified me. From then, on I've been trying to get in touch with Lowe's but no one answers the phone. The only time I was able to get through, the lady told me she would call this morning. Still waiting.

These are hard times from everyone. For your staff but, also for the family without a refrigerator for a month. She is…

I live in a small community in the Sierra Mountains. Our two largest stores are Walmart and Lowes. Many of us heat our homes with pellet stoves and some of us even purchased our Pellet Stoves at Lowes. Walmart does not sell pellets so we rely on Lowes to purchase pellets.

The last few years our local Lowes store has not met the communities needs for pellets. Usually in April and May they are out of pellets and leave their customers scrabbling to find pellets out of the area. Even to the point where their customers are asking to borrow pellets from one another.

This is very fustrating when we rely on Lowes for our home and garden needs. I am hoping someone can resolve why this keeps happening at your Martell Store #2335 in Martell, Ca. We have snow in April and May and the weather is…

Hello, To whom may regards. I shop a lot at ALTOONA,IOWA store a lot. I went in this last week wanting to buy an LG washer dryer ventless machine. for around $1500. I would pay cash for it. I was told that would be ordered which I did not mind.

the person working in appliance told me they could not deliver it to way later Due to shortage of help, Ive bought John Deere machines also there Kobalt tools also. So went to home Depot had no problem said you will have it delivered in 1 week.

Is Management there not good? I don't want to get anybody in trouble. When you a big corporation like Lowes and in business . No excuse for this poor management to not have the place organized. Thank You.

i have a complaint on an employee that works in appliances at Paragould Arkansas lowes . His name is billy. he was very rude with a smart ass attitude .. he left waiting for 45 mins to talk to his manager about an lar phone purchase i was trying to to make ..

he told me i couldn't make the purchase even though i have done lar purchase at this store several times before. i had to hunt the manager down to complete the purchase and then i ask billy if i needed anything to install dishwasher he said a plug is all i need turned out i needed several more parts to install.

Question Went to get toilet paper and the shelves were empty The store employee said guy just bought 2 skids of toilet paper said he was going to double his money what happened to limits on products like this

I just have a question about buying limits. where empty. A store employee said a guy came in a bought 2 skids of toilet paper and said he was going to double his money. Every store in town is limiting products in high demand why aren`t you Thank You John

chat room, Jakayla c. if a stupid fool. How did he get hired, IF Lowes hires these people to sell things than I will see Lowes close up soon. I am in Birmingham ala and wanted to purchase a Weber Gas grill in Huntsville Alabama and gave him all the data about the product.

He acted like he could/did not , read what I had written. I wasted over an hour to get nothing. He is not the only person that I can call stupid, the person that hired him is questionable too.

Went shopping at the Upland location on Foothill. Had wonderful service at the paint dept and and with the cashier "Hadi" he needed to do an account look up for me, which he asked an employee (not sure if a manager) if he just used another register to perform the look up.

She told him no his line was was too long to do the procedure and that I would have to go to customer service to get a temporary account. I said that there was no other way to get the number and that I would have to go over to customer service and then stand in this line again.

She started to give me and my husband a number to access the information online. Now mind you there was only one cashier open, besides the self check out and the lines were down the aisles, in which I had stood in to get to this point.

I walked…

I received an email that stated if I used my lowes card today I would get an additional 10% if I used it today. I was told in the store it was for new custermers only.if that is the case then the email should not say for all cardholders. thank you

Sunday morning March 8,2020 looking at washer and dryer. Had to look for help when no other customer around. Two people working ended up with one with less knowledge had to get help from man resting on counter and not moving from there.

Good thing about going there first was Home Depot where we got excellent help from of all people working there the Assistant Manager ended up helping and selling us washer and dryer. This really may not even be a complaint but a favor your help did for us.

Don't really expect anything from you guys just to make you aware to make people want to shop there because you do have some good products and other department that are very helpful. tks your time robt

I tried to confirm my comment as requested, there was no place to confirm it

I have been trying to RE-APPLY for military discount with your new system, the web site is useless, everything I do I am told is not accurate. Went to local service desk and they could not help, they connected me to your I T people and they said they were working on it and all the calls they get were just like mine. They want me to submit documents on line, I have no idea how to do that, not to mention I gave you them a few years ago when I first applied.

Called Lowes Santa Maria. Waited 16 minutes in the phone. About 8 minutes in a person asked me what department to be transferred to. (Applicables) about 12 minutes in the same person asked me where I want to be transferred.

At 16 minutes they simply hanged up on me.

I purchased a GE reiterator 15 months ago from Lowes . I was very happy with the choice I picked and all of the salesman's knowledge on the product , I felt like the purchase was a good choice. It has been 15 months and the walls on my freezer that insulates the freezer are peeling off allowing a free open pocket of rough plastic.

The same thing is happening on the opposite wall of the freezer. When I first noticed this happening , I was relived that the salesman encouraged me to purchase the extended 5 years protection plan. Well after numerous phone calls to Lowes and two service appointments giving me a dx of cosmetic.

Ho can this be cosmetic when the walls are peeling and coming off my 15 month old refrigerator. This to me is an accident waiting to happen with myself and my children.…

Purchased a Dishwasher + warranty 2-18-20 to be delivered 2-29-20 took off work so could be there wife too. got call 2-27-20 that cant get till May 7 called to find out why . Talked to a sales person Allen, about frustration with this situation told him I like to speak to manger rudely told me why did I call him hung up on me called back got to talk to Manager he said he would call me back and talk to employee.

and see what he could do about order still waiting . Never had problem with Lowes before. hope this gets resolved.

placed an order at a store. called two weeks later and not only has my product not been received at the store. store says that i left the store with the item. out $259.

I am a Vietnam veteran and a I am with the American legion, We all shop at lowes, Lowes always treats vet's like they should. We never shop at Home Depot they have no respect for vets. I bought a 3,000 refrigerator 3 month ago on sale from lowes and receive my military discount.

I went into lowes today and bough microwave, oven, dishwasher on sale and lowes would NOT give me the veteran discount. Home Depot had a better sale without discount. we never shop at Home Depot. So tell me why veteran should keep shopping al Lowes?

On 2/22/2020 around 5 pm I went into Morristown TN Lowe’s in search of a new washer and dryer. We shopped around for awhile before we decided. When we finally decided we had 3 in mind. When I approached the counter the worker was cutting up with a customer about a home project and hanging out. I continued to wait.

He finally came over and addressed me. I told him what I needed. He walked towards my husband and scanned the our 1st decision and said he didn’t have it in stoke and would be 2 weeks till delivery. I expressed how I could not wait.

My dryer had just went out. We went onto the next option. He said was in stock. I have him a 3rd option which was also in stock. As we were talking and asking questions we decided on a 4th option. He checked availability.

He said there was 2 and 3…

I had much rather speak to someone in person so I can really explain what has happened. (Actually what hasn't happened) I purchased a new Pella storm door last September at my local Lowe's Store here in Paducah. I paid to have it installed, it was to have a lock, and it was to have a sliding screen.

The contractor finally showed up about two months later with the door, there was no lock, and the screen was badly damaged. It was installed and they said that they would order a lock and a replacement screen. They finally set up a day to finish the job, no time was set.

My wife and I waited until 4:30 on a Friday afternoon with no results. We left the house to go out to eat. The contractor showed up sometime after that. They finished the outside but could not finish the inside.

I still have…

I made purchases in the Hackettstown, NJ store tonight. 31. The manager on duty, Andrew said I couldn't use it toward my purchase because he needed my husband to use it. I offered to call my husband who is a disabled Veteran for the license number.

I asked him to look up our account as I know my husbands SS#. He kept repeating the Lowes policy.

Meanwhile I know everyone in this store and they know me. I spent probably $25/30,000 in that store in the last two years. I have been a manager for AT&T for over 30 years. THERE ARE ALWAYS EXCEPTIONS THAT A MANAGER COULD USE FOR A LOYAL CUSTOMER.

First of all this policy tying a license to a return merchandise card Is not only inconvenient, but it limits the use of the credit amount if the person cannot get to the store. It seems like a rouse to…

On 2/18/2020 I went to Perkins store #2237 and picked out our water heater 816114 and paid $35 for inspection for installation. I was told the installer would call later that day. My wife and I live in Camden TN and came to Memphis to get water heater replaced for our rental house in Memphis.

At that time we were not aware that the installer had 48 hours to respond to Lowe’s request to inspect our current hot water heat. We went back to the store the next day 2/19/2020 to check the status of order.

We were told of the 48 hour response time and the installer did call and came out to inspect on 2/19/2020. He said he would send the quote in to store. After we went back to store on 2/19/2020 the associate worked up the order and when finished he stated the water heater had sold out and the…

I am a Vietnam veteran and a I am with the American legion, We all shop at lowes, Lowes always treats vet's like they should. We never shop at Home Depot they have no respect for vets. 000 refrigerator 3 month ago on sale from lowes and receive my military discount.

400 on sale and lowes would NOT give me the militay discount. Home Depot had a better sale without discount. we never shop at Home Depot. So tell me why veteran should keep shopping al Lowes.

We were looking for flooring at the w Knoxville TN store. One employee said he would help once he was done with another customer. He just ignored us and even took other customers. Another employee was to busy flirting with a young lady.

Well after waiting over 40min we decided to leave. The employee's in the flooring Dept are worthless. Unless of course a young woman wants to be groped and treated like a piece of meat. We will never set foot in that store again!!!!!!!!

Home Depot is better anyway.