Macy's

Macy's Credit Card services poorly designed customer, user interface seems to be a violation of UDAAP laws. Unbeknowst to the customer Macy's maze of confusion is a set up of several Credit Card profile pages for the same card and you only realize the importance and implications of each once Macy's punishes the customer. However, their profile pages are redundant in many respects, misleading and downright counterintuitive.

For instance, upon logging onto Macy's website you have several dropdown options that includes "My Account" followed by "Macy's Credit Card". If you click on My account you are taken to a page where the header states "MACY'S CREDIT CARD". If you scroll down you'll see the credit card icon that includes the last 4 digits of your credit card-x9239-the option to make…

Do NOT order anything from this company. They put you on a intermittent pending/processing auto deduction from your account and you never know when this will hit your account. even though the merchandise was canceled.. We are currently trying to fix this but never ever ever ever ever again Macys.

Order 2191646291 06/03. discontinued 06/07 . It was 8 time order and discontinued Web ID11918723 Women’s Velour Crewneck pullover Sweatshirt $ 58,99. Orders numbers: 2194269446, MSA2116000233, MSA2116200916, 2194269446, 2208029354, MSA2118500298, MSA2119700300. All sizes available. Please adjust the service. There were no problems before. Thank You

Every time I successfully place an online order, it cancels about a day later.

I've called customer support who have been unable to explain why this keeps happening. My account is active Roth an active credit card, why won't you complete my orders?

This has left a bad taste in my mouth and been extremely frustrating. I'll be contacting better business bureau and consumer affairs since my previous email complaints have gone unacknowledged and unanswered.

Please let me know what's going on and how to mitigate this.

Thanks

I placed an order in November 2020. I still never received the correct item and it is now August 1, 2021. I called the company today again and they told me they will not give me a refund or exchange because their return date policy has expired.

Even though I called in February and still have never received the correct product. They billed me for the correct product and sent me something worth a fraction of the cost. Under the law I am not obligated to return that but I was willing to do so once I receive the correct item which again I still have not received.

Now they’re telling me there’s nothing they can do and I will not get my item plus they billed me

Walked up to the register at 8:56pm to return an item and was told that all registers were closed. "I don't think Macy's headquarters would appreciate this! As she is processing my return she is complaining. My printed receipt read 8:58pm.

I was done in 2 minutes! I was out of there before they even closed and could have done without her nasty mouth for the entire 2 minutes it took for her to complete my return! Just do your job!

For the ENTIRE TIME you are required to!

I ordered a $500 queen bed frame from Macy's on-line. It was shipped via UPS and UPS left it on my doorstep without my signature. It weighs around 80 lbs. I called Macy's and told them I couldn't carry it in myself and they told me UPS wouldn't be back for at least two days.

I told them to return it. Four days later it is still here. UPS left me a note that there were two packages and only one label. I called Macy's twice and they said they fixed it and they did not.

Macy's customer service was rude, lied to me and just transferred me back to UPS. I was so disgusted that I cancelled over $3200 worth of furniture that I ordered. You can't get a person when you call UPS customer service.

I've been texting Macy's and UPS. Macy's told me they contacted UPS and sent them two labels. UPS just…

Placed order on line 6/24 2021 using my Visa. At check out they offered 20% off if I applied for Macy's credit card. Within minutes it was approved but never received it. Order never arrived. On 6/29 I contacted their customer care initially via chat line (APURIYA0 then on telephone (Banda).

4do the right thing by not selling live animals at their stores—then, share this alert with everyone you know! oz. and told me my original order no. Ended in 4199. He then had to contact credit dept. to get the 20% off.

After an hour log call I told him I could wait no longer and her assured me he would provide details of the order by email. NOTHING except a few days later I got a Macy's survey asking me about my INSTORE purchase the previous day.

I have not been in a Macy's in over a year. Multiple…

I ordered a pair of men’s shoes size ten 3 separate times. Each time Macy’s customer service apologized and reprocessed my order. Each time I received the wrong size! I was on hold for half an hour to speak with a supervisor and was disconnected.

I am now returning the 3rd pair and will go elsewhere. What was I thinking giving them 3 chances?

I called on line order. I orderd two pair of shoes. 86. I was charged three times. 86. No one could tell me why. I placed this order on 7/10. Three pending orders on my bank account. Pending till 7/13.

I have always ordered from Macys this has never a happen. No one would let me speak with a manager. 86 under that order #. I will never order from Macys again. You use to have employees that cared about the customer. Now you hire anyone.

Thats why all your stores are closing down. You need to check on your on line employees. Plus your employee and so call managers at brookmall in Birmingham. Never will step feet in this store again.

Returned order for credit was received by macys June 16. will be closing acct soon . When I call info not released to me I use the card under my email. My spouse has talked to customer service to give me info on acct on several occasions.

Run into same issue everytime ! Pls respond

I purchased Rachel Ray pots and pans. The quality is awful. I've had them about 5 months I could be wrong. The outside color is blue. The blue color is coming off. I will tell other people not to purchase this product.

If I could tell Rachel Ray to her face that her product is terrible. I paid good money for cheap material. I will send negative comments to all forms of social media. Not happy in Florida. Lose

Incident: 210628-008885 The fabric on the mattress I purchased two years ago has torn in two spots and exposed the mattress' innards which are gradually leaking out. I purchased a warranty on the item but your mattress people tell me the fabric is only covered for a year and they cannot help me at all. Why won't they stand behind the goods they sold me? This was a very unsatisfactory response. I have been a loyal and considerable Macys customer over many years. I am going to have to take my custom elsewhere if this cannot be addressed satisfactorily. What can be done?

regards

Elsa Wilkins

Horrible service at Cherry Creek Store 3122 E 1st. Ave Denver, Colorado Called store manager and you just get recording, She NEVER RETURNS CALLS!

I've been a Macy's customer with credit card for about 30 years. On June 12 I went into Macy store and used my license and social security number to charge since I didn't have my card. My social security card brought up the name of another Macy card holder (who i found out later opened an account about 2 months ago).

I was told I needed to open a new account, which I did, with that same social security number. The next day I did the same thing and my social security number brought up the name of the other person in your system.

Today I called your credit department to report this and to find out how this could happen and how to fix it. ). At the end of the call all I know is that it is reported, and i was told to get a credit report at a certain number. that took 30 minutes!

I can't get…

This is the second time Macy’s said they would use my $10 star money and I never got credit for it . The latest was a pair of shoes. They were supposed to take $10 off of my shoes but never did.

like I said this is the second time this has happened to me

My Husband bought me a Jade Bangle for my Birthday last year from Macy’s On Metropolitan Avenue. This year the day after Mother’s Day I took it off my wrist and it slipped and fell out my hand and broke in 4 pieces.

I have the receipt it was purchased last year 2/11/2020. Please!!!!! Please!! Help me get the same Jade Bangle. 8 grams. My Husband purchased 2 Bangles thinking it would be the size and weight but it came small it doesn’t fit at all.

Rude racist cashier at the lakeside location in Michigan name Suzanne was as nasty as can be and she showed her true racist character. I approach her to do a return and she slides my items over to Nancy as if she was disgusted to see a BLACK PERSON!! So I was baffled!!

3 seconds later a white person comes up and she says HOW CAN I HELP YOU, what a slap in the face RACISM AT ITS FINEST BUT THATS ALWAYS AT THIS LOCATION

Received the incorrect size spoke to a consultant Sunshine was her name and she was getting upset with me and even raised her voice at me. When I asked her why she is shouting she apologized and after the call I waited for the survey she refused to connect me told Me it’s not working and hanged up the phone.

Sadly in a horrible economical time staff still feel it’s okay to treat customers badly. Macy’s needs to review their staff and their customer service they provide.

I’m not able to long into Macy. I have spoken to seven costumer Service all tell me to change password even though I tell them I signed out of account in error. I wrote a complaint letter but now have something to add.

I shop online Now I have $10 Star Money and a bill to pay but I can’t sign on to my Macy account. Please help me

, on May 1. This store is not that close to my house, but they closed the 2 other Macy's stores that were literally 3 miles from me in different directions, (downtown Sunnyvale and the Macy's at the Vallco shopping center, also in Sunnyvale).

I found several clothing items I was interested in, and wanted to try them on. There was only one fitting room open on an entire floor of women's clothing, and there was such a long line that I would have had to stand in line for at least a half an hour or more to try on my items.

I am a 78 year old senior with a bad back, so this was not an option for me. I ended up having to buy the items and try them on at home. Unfortunately 2 of the items did not fit me, so now I have to drive all the way back to the store to return my items.

Then, to make…

I bought this diamonds and gold earrings and they change color and game me an ear infección and they won’t give me a refund.

My name is Monique Jones and today, Sunday, April 18, 2021 I went into the Capitola, CA store to do a return on diamond anniversary band that my husband purchased on 11-21-20 and gave to me January 9, 2021 as an anniversary gift. The diamonds had completely fallen off the band so we went back to the store today hoping to exchange, return or repair the band.

We came into contact first with Ali a sales associate in jewelry department who was dismissive, disrespectful and rude from the very moment we came into contact with him. Ali was so rude that a manager was requested he told me that no manager was available and to come back tomorrow.

He was told that was unacceptable and to call and request a manager. Ali called and spoke to Katrina who he said was the offie manger. He said Katrina…

AFTER BEING A "VALUED" CUSTOMER FOR LITERALLY DECADES, I WAS TURNED AWAY FROM RESOLVING A PAYMENT INCIDENT. I HAD BEEN CAREFULLY MAKING PAYMENTS ON A NON-INTEREST PURCHASE. HOWEVER, I NEVER RECEIVED A BILL AT CHRISTMASTIME. I REPEAT. NEVER RECEIVED A BILL. NEVER RECEIVED A BILL. SO, I CALLED TO CHECK ON IT. AFTER ALL THESE YEARS, YEARS I REPEAT, THE ASSOCIATE WOULD NOT ACCEPT THAT I HAD NO INFO ON PAYMENT. THUS, I WAS CHARGED THE FULL INTEREST FOR THE MONTHS BEFORE. TOTALLY UNACCEPTABLE!!!!!

I HAVE NOW ANGRILY PAID OFF MY ACCOUNT. I WILL NOT SHOP MACY'S AGAIN. THIS TYPE OF CUSTOMER TREATMENT IS WHY YOU WILL GO OUT OF BUSINESS.

Last month I purchased three items a sapphire diamond ring aquamarine and diamond bracelet and silver and diamond earrings. I just noticed that in the bracelet one of the stones is already out. is this the type of quality I can expect from your company I've not even had it a month.

I'm disappointed to say the least and was wondering if you will replace Stone.

Hi, I brought 7 products from Macys during Nov 13 and 2 products during Nov 23. I have submitted the initial rebates on-time but somehow I didn’t receive the status on that, then I called customer service , they asked me to resubmit it again. I did submit my rebate for the 2nd time also, unfortunately not all got delivered correctly. I have to talk to one of the Representatives. He understood the situation and asked me to send the forms through email as I already spent a good amount of the money on stamps, printing the paper and envelopes for two times.

Order #2119185003 , 2080335326. I have received only two rebates rewards out of 9. Please do needful. Macys Rebate customer service got no live agents and not got a chance to talk to any live agents. When I send an email to to Rebate…

I ordered two comforters and a pillow. My order number is 2054588331. Received the pillow and one comforter and didn’t get the Madison Comforter. Called to report the order and the agent asked to speak with my mom because the order was for her as a birthday gift.

Edward speaks with my mom and starts to drill her and tell her that she sons like me. My mom tells him that she was just released from the hospital and he continue to say she was lying and at this point she had my brother to bring the phone back.

This is unacceptable and would like for someone to email me about the issue the ASAP so that we can speak about this concern.

A women Donna N on the third floor was rude to me and my kid. I talked to store manager ChristineT and she stood up for her. And said she would never do that. I am going on social media and telling everyone. This is wrong.

Her fellow employees said she never gets in trouble and she does it all the time

Barely any registers and not help. Had to wait long time. The worst

I purchased a dress in December 2019. I was not aware of their return policy during the Coronavirus Pandemic. I contacted customer service and spoke with several managers at different locations and was advised that here was nothing that could be done. I couldn't get a full refund because it was too late to return the unworn dress.

I've been a loyal customer and card holder for more than 40 years.

Joyce McClendon

There is a toothless woman on the 3 rd floor. Who says she is “ captain” and takes care of everything I saw here yelling and cursing at other employees. The lack of respect she has is so discussing I walked out never to return.

When I said something to one of the employees. They said yea we’ll store managers Christine and Michelle live her. Unbelievable!!!!!

Trying to find out delivery time window. Called three times while at work. , 20 min. & 35 min. respectively. Never got connected to customer service rep.

I contacted Macy's today and was told by Nick (a store manager) that I could not return my dress that I purchased on December 18, 2019 because it was to late. I advised him that I was not aware of the return policy of 90 days and was not aware that I could have returned it during the Coronavirus pandemic..

He gave me the phone number to reach his superior but that number was not a Macy's number. I called back and was put on hold for at lest 30 minutes. I then spoke with another representative who put me back in ques to reach another representative who was not able to assist with my return.

I made the purchase with my Gold Macy's credit card and did not wear the article. I was going to return it but the pandemic hit . I am a very high risk citizen and was advised not to go out. Also, Macy's…

undelivered package from Macys, unable to reach a live person calling customer service. Spoke with delivery people, UPS, as far as they are concerned my item is lost and they have referred me back to Macys to solve the issue.

When you cannot reach someone on the phone while having a problem, it is so frustrating! It would take all of 10 minutes for me to speak with a representative to correct my problem. Very disappointed in Macy's current customer service.

Well I've Ordered From Macy's And They Took Money Out From My Card And I Haven't Received My Order Yet, Here's My Order Number: Your order 1982969318 has shipped I Tried To Locate The Order And Wasn't Able To I'm Not Sure What Is Going On, I Tried Calling 6x And Not Able To Speak To Nobody, I Sent Information To Macy's And Didn't Get No Follow Up On My Order Not Only That, I'm Not Working.

Loray Hodge 2449 Adam Clayton Powell Jr. Blv Apt 2C Ny, 10030 917 557 3148 lorayhodge43@gmail.com

I ordered a few items from macys on-line last week. It was split into two orders by them. One package was delivered to someone across the country and one still has no shipping information. I tried to contact customer service, and was on hold an hour then disconnected.

Macys states they have 24/7 "customer service" - they don't. I sent two e-mail requests for assistance, I received a reply stating they are not helping customers via e-mail. I had to file a BBB complaint to get help with finding out what was going on with this order.

I was asked by a macys representative to confirm my address and I took the liberty of enclosing a copy of the delivery statement. I received another e-mail that a credit was processed. Part of the order was paid for with the remaining balance of a gift card.…

I have been trying to get information as to why I have not received the remaining item from my order #2034652692, Web ID: 2351393. Your order tracking system is not working. I've tried submitting queries, and gotten no where. My order has shown the same information, since 6/16/20.

I've called the #800 # and was hung up on, after trying to get a live person. I just simply want an answer, luckily it's not a large dollar amount. I have also tried calling my local store in Orland Park for help with the same results; getting hung up on when I tried to get a live person.

I cannot imagine that I am the only customer experiencing this poor service. I fully understand that the issues resulting from the Pandemic are affecting businesses. I would just like to know if I can expect to get this item, If…

7/7/2020 71093219 0098 1:52pm A lazy, unapproachable, and rude cashier at Macy's male department in Dededo, Guam. I was waiting in line, actually next in line to the register. the cashier was helping a customer and once she finished with a customer in front of me, she stepped out from her cubicle and walked around to where her back will be facing me and start to clean the counter and the card machine.

she was taking her time,( 30 seconds, I looked at my watch) and didn't say anything. I finally asked her if she was open to ring my items. then with her back still towards me and she said, "I'm cleaning and disinfecting the counter to protect me and others and you".

while she responds to me, she continues to wipe the counter. After a good 10 seconds, then she walked around the counter to…

I purchased a men's ring on line several weeks ago. The order number is 1967140271. I immediately returned it and received a verification from Macy's that it was on the way. This has been several weeks ago and I have not gotten my refund.

Jeffrey K. Thuner 2408 Gum Tree Lane Fallbrook, CA 760-7238026

Received damaged furniture that was ordered online. No attempt to send a replacement part. Just told to repackage impossible) already built set. Was told if I didn’t do as they said I would not get a replacement. No other options and I was treated very disrespectfully by some one that should not be in customer service.

I could have purchased the same item for a lot less at other retailers but chose Macy’s thinking I would have no problems with my purchase or if I did they would provide prompt resolution. Boy was I wrong. I have been a loyal customer for ever and to get treated like this goes to show they only care if you give them your hard earned money and they don’t have to back anything up.

I bought a 1200 gucci watch and i wasnt given a bag or box or anything when i got home my gf told me that the brand had made some racist clothing was super pissed pff and asked me where the box to it was when i told her i wasnt given one she told me to return the watch when i brought it back macys told me they wouldnt refund it bacause it had been sized wich i never really asked for and

that i didnt have the box to it so now its up for review and they said they will call me woth a decision tommorow ive always been a great customer but never have i been treated so badly in my life this happened in san jose at the macys at eastridge mall they make you feel very bad and they are very rude to good people

95 purchase and now our account is three months past due. 95 purchase and we never knew this was happening. We also have a Macy's credit account, which has a zero balance since we pay that bill as soon as we receive it.

The lady on the Macy's customer svc line claims that no paper bill has been sent out on the american express account since 2017. Some how I think there was a mix up and the Macy's email never went out or we just didn't get notified due to Covt19 and the associated delays. 95.

95 over the phone and asked if the late fees could be removed since we never knew this account was past due. 00 was removed but they would not make any further adjustments. Now, my wife and I are retired and on a fixed income.

I lost my part-time job and with the COVT19 situation I have had a…

I received two night tables this afternoon 6/30/2020 via UPS. Box packages were left at my front door damaged. No one rang the doorbell although signature was required and products DAMAGED. I have been trying to get through to customer service for hours now & unable to speak to anyone.

Macy's needs to make arrangements for these damaged items to be picked up asap. It is a safety issue leaving large boxes like this in front of my home (could indicate no one is home). I have tried to reach out to Macy's via customer service, facebook, corporate and cannot speak to anyone. Please help me.

Horrible online service and cannot cancel order that is on back order. Very frustrated.

Outrageously long wait to receive a refund! Macy's received my item on May 15 and as of June 18 I still don't have a refund. " That is RIDICULOUS!! with nothing, not even close to as long of a wait as this.

you better reevaluate the way you treat your customers. We have many other options of where to spend our money. And "service" like this is absolutely unacceptable. I will be filing a dispute with my credit card company for fraud.

TERRIBLE CUSTOMER SERVICE!!!! I will never shop Macy’s again I ordered furniture they placed the wrong color couch nobody answers the phones automatically hangs up!! I emailed I called the corporate office same thing don’t use COVID 19 as an excuse if you able to TAKE orders and customers money you damn sure should answer the phone!!

I would like a response

Returned item, which was received by Macy's on 4/27/20. Macy's website indicated returned item was received on 4/27/20 and return would be credited to my Macy's credit card within 3-5 days. It as been 3 weeks and I have not received credit.

I called the customer service phone number a few weeks ago, at which time the return was acknowledged and the customer service representative assured me the credit would be applied within 3-5 days of that call. It has not. It has now been 3 weeks since the return was received.

I have been on hold with Macy's customer service for over one hour now. Very upset at this point. I am taking into consideration that the COVID-19 issue has delayed customer service response time, however, the web-site and the customer service person indicated my credit should…

Having trouble receiving a refund on items that Macy's received on April 8, 2020. Cannot talk to anyone, on hold for over 30 minutes. Order # 1998435639 Refund amount should be $59.13.

Please help. Very frustrated. I have been promised the refund within 24-48 hours, that was last week.

Thank you.

My name is Anne Massaro been trying to contact customer Service regarding my accounts and make some sort of agreement paying my charge cards and can not get through to anyone I am out of work as many are without income. Please have someone get back to me thank you at the above email

Order #393310477 luggage Your staff was supposed to CALL ME @ #360-241-5823 when order arrives!! (I specifically requested to be notified & even made sure Macys had my new phone number which the employee said he would “UPDATE PHONE NUMBER.”

Had you called me I would have been able to drive to mall & pick up my order!! (I am only 15 driving time away)

Now, I have to wait???? Macys should have someone working at least for “pick up orders only.” (Other companies are doing this or they have an employee bring out the order to the customers car) Your company is not conscientious or intelligent enough to accommodate your customers, UNBELIEVABLE!!!