Macy's

December 2019, I contacted Macy’s to help me with a dispute with a vendor, Blessed Touch Massage. She promised to refund my money for services not rendered. She never issued a credit so I contacted customer service for assistance to get my money refunded to my AMEX.

I provided 8 pages of documentation, including an IM from her stating she would issue a credit the following business day. On January 29, 2020, I received a letter stating they resolved my fraud claim and ruled in favor of the vendor because she was willing to work with me.

These were prepaid services for massage sessions from Blessed Touch Massage that she did not provide. She didn’t show up for a session, I received no call or advance notice. I didn’t hear from here for days until I posted a negative review on Facebook.…

I would like to file a complaint about the attitude of one of the store employees. I was at Macy's on Wednesday with my granddaughter. I found a comforter set that my granddaughter asked me to buy. 99 for myself.

There was some confusion on my part about the pricing. So I asked this elderly store clerk to check the price. She was reluctant first of all to check the price and finally said, "Well I guess so" after we said please.

Then, she said "It is $80" abruptly. " I was very nice to her and asked are there any other discounts as I am a store card holder and as I had purchased the same comforter set at Macy's in Greensboro on Monday.

" She was very rude in her tone towards me and my 8 year old granddaughter. I said, well, thank you for your help, but I thought all Macy's had the same…

PUCHASED A GOWN ON LINE WAS DELIVERED TO MY HOME AND IT SMELLED LIKE SOMEONE WASHED IT IN PERFUME COULD NOT EVEN TRY DRESS ON SINCE I AM ALLEGIC TO PERFUME.

MARY ZAPPOLO

I filled out rebates after black Friday. I was told by the store I could use all 9, because they were all different items. After months of waiting, I only get the money back for ONE!!!!!! I made atleast 40 phone calls, this is not an exaggeration.

Customer service tells me the store was lying, that I can only use one rebate. I was directed to the store. They talked to me. A lady named Brenda at the Tyrone St. Pete store, who is a manager, hung up on me once, then put me on perma-hold another time.

I eventually talk to a guy named Albert. He says he'll send me a $100 macys gift card by mail, because they don't have any visa gift cards. Ugh, but I was willing to settle, I mean, extra $20 to take a macys gift card- I wasn't happy, but I mean, that's OK, I thought, that's all he can do,…

I went shopping this morning Sunday February 9, 2020 at the Macy’s in Tukwila Washington. I arrived just as they were opening their doors were opening and proceeded to the men’s department. Now mind you I was one of the first customers in the store.

I walked around and could not even believe what a mess the store was. I could not even see the clothes on the tables like shirts and ties due to the piles of clothes on top of everything, I walked between the isles and was tripping over clothes and hangers.

I mention this to the clerk at the counter and he didn’t seemed to be bothered by this. I decided to leave the store and go shop elsewhere due to the disarray of this store. As I was leaving I ask another clerk if there was a store manager on site.

She said no but got me in touch with what I…

98. I purchased this for my elderly mother as a gift since my father recently passed away. 77. Unfortunately, the bedroom set that I purchased was not a good quality, the furniture is warping. I did not purchase the insurance on the furniture only the mattress.

The mattress and the low box spring. It is horrible the spring are coming out. My mother cannot hardly sleep on it. I immediately called MACYs and they send the first person and he stated that they need to change the mattress. I’m still waiting.

Then I called again and the second man came again and my mother was alone she did not open the door. She did not understand the man. ' I’ve been dealing with this for over two years. 00. My mother is elderly with many health aliments.

I called Macy Customer service on January 23, 2020,…

I wanted to buy a watch so I asked one forge sale person to show me the watch, she said I need to see someone at watch department, by the way they all are the same department! She didn’t even call someone and left.

After 10 min finally I found someone! Worst customer service ever! She said order for me to try the watch I have to buy it! She was with someone else other customer. I was waiting patiently!

Finally she came and she made me buy the watch now I want to try she said I should try home if don’t like it I return! Like a joke! I lost my patient and left. Week later I ttried to return it.

And they told me that I can not return! Rockaway mall ! Macy’s! The worst distorted service ever! They are lazy and lair! Including managers! They have no idea what’s the customer service is !!!!

Ordered an item on line, it arrived with a sensor on it, I called to have a new item shipped. was told it would be shipped in 2 days. It never arrived. I called back a week later, was told item was not avail when I made the 2nd request. I asked to speak to a supervisor and was placed on hold for 30 minutes. No one ever came to the phone. While on hold, I utilized another phone and I called the complaint line, was put on hold and no one ever came to the phone. This is the second time I purchased a on line order and it arrived with the sensor. I did not call or complain the first time I just took it to a store and the manager removed the sensor and took 10% off the purchase.

I have been on hold for 10 minutes with the resolution center and still have not spoken to a manger. I am still on…

How rude can Carmen the Manager in South Beach can be

I am an ex employee

I am a customer. Platinum member

Today I am in South Beach Macy’s talking with an Associate in Polo regarding a product I was inquiring. And Carmen calls the Associate to stop talking to me.

Is not the first time

Super rude person

I returned a watch on December, 19th which I received broke, Macy’s received the item on December 30th and I’ve called at least 6 times trying to get a refund!! I’ve heard 7-10 days for a month now, everytime I call!

I’m yet to see my refund!!! Buyer beware!!!! I’ve been promised by at least 6 people including a “supervisor” that I can rest assured my money will be in my account and I’ll receive a email when it goes in!! Impatiently waiting!

you won’t receive your money any time soon if you have to return! Have never been treated this way from a big company such as Macy’s!! Will never buy from Macy’s again!! They’ve not only lost 1 customer but everyone I see I tell my experience too! Rate -0

I purchased a bed, in May 2019, I bought the mattresses in November 2019, in January 2020 the side wood panel broke, causing the wood rails to break and the wood on the frames. I purchased a 5 year worry free warranty, I called Macy, St Louis Galleria, they sent someone out, they never called back to let me know what they were going to do.

I called back, they said I had to call the warranty company. The put in a claim with the warranty company they said I had to call Macy. I called macy, spoke with CS she said it was out of her hands and offered 1/2 of my money back, saying I need to file a claim.

I filed the claim and the said my manufacturer warranty wasn’t up and macy is responsible. Went to the store to talk with management, they say they can’t do anything. I want a new bed , I paid…

I went to the Macy’s 12 Oaks Mall store in Novi, MI on Dec 21, 19, I did a pre order for Clinique Moisturizers to receive the free gifts they were offering. I was assisted by Elizabeth. I told her I would like two face moisturizer and was going to pay for them separately when she rang us up and saw my husband was using some of his Macy money she said she would do it in one purchase and give me two gifts.

I asked her are you sure I don’t want any problems she said yes so we proceeded with the purchase. Unfortunately I had a death in the family and was unable to go into the store to pick up the items I called and spoke with Elizabeth about having the items shipped she said she couldn’t I asked her if an exception could be made because of my situation she said she needs to call me back she…

Bought an expensive $1700 mattress. People delivered it and threw it on the ground out of the truck, through it over a fence onto the ground again. The two delivery guys was high on pot/dope. They tore the mattress. I was not happy with it or them.

So they delivered another one, and it looked it was used. It sunk in the middle. I've been fighting with Macy's since March 06 2019. The label was not the same on the second mattress, it looked glued on. So the inspector came after canceling twice and said "It only sank 1 1/4 inch".

And it clearly bows up on the corners. I have called, talked and talked to everyone at Macy's I could possibly talked to with absolutely no results. I'm so disgusted with Macy's mattresses. I live on limited income and that's a lot of money to throw away on this…

Worst customer service I’ve ever experienced in my life. Total of 16 calls made to hopefully solve this problem. Each time I talked to a representative I was cold transferred at least, once then hung up on. I’ll be canceling my credit cards and I will never shop at Macy’s again.

I will tell everyone I know to do the same.

I'm done. zip! was even told ONLY jewelry can be purchased. FULLY charge your credit card and then 3-4 weeks credit the voucher to your account! why? which ones????? Im so done......

She was very rude and had a very big attitude. Her associate number is 719651120. She tossed the item and slammed it on the counter! She was huffing and puffing. Just really unprofessional.

I am handicapped. I shop online with no other choice. Every time I place an order it is canceled. I called Macys customer service. They told me I have made too many returns. I was shocked. Then said I have to go in there store.

If I had legs I would. Now, I will not ever shop Macys. I have already hired a atty.

Macy's downtown Brooklyn staff very unprofessional. The first counter I went to they were talking among themselves I waited until they were done or when they finally noticed me.

Second counter salesperson was texting on her phone, I walked away.

Third counter I made a purchase and paid my bill, the cashier didn't greet me I greeted her. She left my change and bill on the counter as I gathered it up she said o yeah and waved her hand as to dismiss me.

I bought two mattresses in Greenwood Indiana to be delivered to North Vernon Indiana and Columbus Ohio. When the truck arrived to North Vernon it was too big to go down the driveway without destroying trees when I asked if they had a smaller truck they said no and that the options were to take out the trees or cancel the order.

This was $8000 worth of merchandise and that was the solution are you kidding me they should’ve walked those mattresses to the house. When I contacted the store I bought them from they said yes they have two teams of delivery people one who would Have a lot the mattresses to the house and the other team that was pretty much worthless obviously I got the worthless team.

The salesman was phenomenal and offered to drive the hundred mile round-trip and put the…

On 11/09/2019 while visiting your New York Macy's Herald Square store I purchased a Tommy Hilfiger Women's Sport Hoodie, a Sweatshirt and a pair of Sweat Sport Pants. 18 to the Orland Park, IL store, It had not been worn.

40) were both worn and washed approximately two to three times. On the first wear, little black fuzzy beads from the black material of the sweatshirt began to bleed and or transfer onto the white area of the sweatshirt. This was very disappointing since I liked the style but obviously the quality of the material was extremely poor!

After about the second wash the sweat pants also began to form these same little fuzzy black beads, so I decided to return both items to the Orland Park, IL Macy's, and although both items had been worn only approximately three times, for the…

The customer service is awful. When I went to check out I was in line with my 3 sister and the cashier told the people she was ringing out to go with her because she needed help getting the sensor off the jacket she didn't speak to us like to say I'll be right back or anything so

we stood there waiting then one of my sisters said there she is over there. She went to a different area and started playing on her phone instead of helping us it was very rude for her to completely ignore us like that.

To whom this would concern:

During the Christmas holiday my girl friend and 2 other friends went to purchased 3 dresses and was offered FREE MAKEUP with the dress purchase. The Christmas party was not the same with your staff that didn't honor the deal.... In the event of approaching the makeup stand they were turn away with disgrace even with the tickets in hand that clearly honors the makeup ….

Upon visiting Macy’s store #738 at the Northlake Mall in Tucker, Ga, I was shopping for hosiery. I was not surprised when I found this department in such a MESS, an UPROAR an EMBARRASSMENT! Whenever I visit this store and the hosiery department I can’t believe what I’m seeing.

In the past, I always thought it was an isolated case, but now I realize it’s the norm and I thought someone should do something about it. Please see the attached pictures. I approached a lady by the name of Antonia (I hope Ive spelled her name correctly) and asked her if I could speak with a manager with my concerns.

She was very short with a reply and said “his name is Houston and he’s in a meeting”. I said of course he would be in a meeting when there’s a complaint”. I truly didn’t believe her. I approached…

My experience with Macy's is usually pretty good. This time it has gone to a new low. I ordered a coat and a pair of boots on 01-03-20. I got an email on 01-08-20 saying that the items had arrived.

On 01-09-20 I contacted my rental office and they had no package for me nor was it delivered to my door. On the 01-10-20 I contacted CS and was told the package would be delivered on 01-14-20. On 01-15-20 I re-contacted CS and they said the package had gotten damaged in transit and was being returned to Macy's.

I was told by the CS Rep the items would be resent, being I had said I still wanted them and at a quicker delivery process. On 01-16-20 I got an email saying the packed had been returned and my account had been credited.

On 01-17-20 I called CS again and was told I need to repurchase…

Why do you have mostly foreign people answering the phones. Must times you can not understand them or them are you are repeating yourself. my receipt says one thing and it should state $20 less. I am not happy with that.

Hadn't used my Macy's Credit card in some time (maybe 1-1/2 yr). Was in Macy's recently and tried to buy a handbag using my Macy's American Express card. It was denied. When I got home called Customer Service, waited on hold for half an hour.

The representative did not speak English well but she told me the chip must not have been working so I should have gone to another register where it may have worked???? I questioned what she was saying; first of all, there was only ONE cashier working on the entire floor and then it should be the customer's job to find a working machine, that sounded insane!

My thought was maybe the card was deactivated for non-use, not that the chip didn't work. Thought you may want to know Macy's customer service has sunk to a new low. At one time Macy's was #1…

I have tried to return separate items from 2 different online orders and was not able to return either of them. 1) order #1702876477 - 2 Calvin Klein trousers tried to return 10/22/19 before 11/17/19 deadline. Customer service could not find order and went back to return today with copy of my order and now it is way past the return deadline so return was rejected. This was about noon today and she even called the dept mgr to ask.

2)order #1726895228 - 32 degrees hooded water resistant anorak raincoat. Same as above. went to return back in July bust customer service could not find on my macys card so could not return it at the time. Went today with a copy of my order and was rejected for the return because of past return date.

I feel I should have been given the refunds today because I…

I ordered a Men’s Puffer Jacket XXXL on January 7 my order was canceled twice I called it went straight to the I spoke with the supervisor over their she took my order over the phone with the correct credit card information on January 10th when I received the item it was a kids XS Black leather jacket instead of a Men’s Hawks navy blue puffers jacket. I washing up on several times.

Call this morning ask to be put through United States I was told they have no button to push. They told me in order to get my jacket I have to now inconvenience myself once again this has been the WORST service customer by far. Still NO JACKET

I purchased your "Thanks for sharing" in August 2019 while on a trip to Seattle and did some shopping there. In short, sales lady signed me up for a new acct. in my name, deleting my acct. which I had in my husband's name and mine for over 30+ yrs.

and things got messed up from there. read my chatline profile so you know what happened. I refused to pay the previous late fee because I never got the bill for my charges. I actually initiated a call to Macy's to find out why I hadn't rec'd my bill.

My late charges were waived and I was instructed to pay the bal. on the new acct (which the saleslady set up) and requested it be closed and put in a request for a lost card and setup like in the past with my husband as primary and me as secondary cardholder.

I paid my last bill way before due…

Asked to return a defective MAC lip liner (color stick fell in and out). The {arrogant} cosmetics manager said "no", because MAC was no longer making that lip liner....even though I had only used about an inch of the entire pencil! When I asked to speak to the Macy's store manager, she said "no"...I would have to call him!

I left my diamonds & sapphires ring to be fix since Nov. 18th 2019 and today is Jan. 14th. 2020 and I have no answers from Macy's employees about when will I get it back.

I purchased an entire bedroom set, mattress box spring and some art to furnish a condo. The furniture was delivered and I considered adding a piece to the collection. I went online and noticed they had a 5 year protection plan that throughout the lengthy time being there the sales girl did not once offer to me.

I decided I would like this plan since I was not sure if I would be renting my condo. They told me my 72 hour time frame to add has expired. Here is why I gave them 1 star: WHEN DOES AN ERROR FROM THE EMPLOYEE BECOME A CUSTOMERS PROBLEM AND NOW THE CUSTOMER HAS TO TAKE THE REPERCUSSIONS FROM THEIR MISTAKE.

My condo (3 months later) is still not occupied and there is no reason why I should not be able to have the protection plan. The district manager could approve this but after…

Worse customer service ever!! 5M-the pair of shoes bought for me as a gift were ordered in a Macys store in Tampa, Florida. ), I called the clearly unaware rep who told me to go to a Macys store and handle the gift exchange, must have then processed a return as she clearly was not a seasoned customer service person.

Now I carry the box of shoes around all day only to arrive at the closest Macys and be told by Delvy in the DC shoe department that the store manager wouldn't be back until Monday; he refused to try contacting the manager, and there was nothing he could do.

Then he spun around and walked away to another register. So: I was sent the wrong gift item out, then told to come in store to exchange. When I went into store was told they processed a return already online.

Shoe…

I bought mattress from macy's and I was so happy and excited to receive it but unfortunately macy's customer service made it as a bad experience instead of a good one. I did clear my schedule entirely to be at my apartment to receive the mattress, but unfortunately macy's customer service made it not a great experience.

after two hours of the time frame I tried to call customer service to see what is going on, the agent Maria answered and she told me that they tried to call you multiple times and that was a lie, because I only received two phone calls, first one I missed but the second one I did answer but no one was on the other line so I hang up.

Maria was very unprofessional on way how to handle a customer, while I was trying to explain to her that I did answer the phone she kept…

The pic on he website says #39.22 when I click it says 120.00

I go to macy louisville in louisville ky on a regular basis, but i find my self to ask you a question due your security people decide who shops at u store i am an educated black women 64 yrs old my hairs short gray not pink i like calvin klien, charter and others i am a plus size they put clearence in a corner and u are forced to almost be be in a corner to look at it then some it on floor u are forced pick it up off floor.

they now have moved it so we can move are able to move around but not i do not steal why do i find it necessary to be treated this way. u sales staff is nice , u only have one store here .

I am just wondering who store u or them.

I have called corporate offices for the last 10 days and leaving messages on your company's voice mail to no avail. I am including as proof pictures of an Alfani Jacket which I purchased last year( Alfani is I believe manufactured by Macy's) and have only worn 3 times last year.

Upon retrieving the garment from its protective cover I had pieces of the material in my hands as it peeled off like if it had LEPROSY. Unfortunately I am having troule attaching 6 pictuers of the garment in question,and I dont have a receipt for the purchase of this item.

I waited online for a customer service for 20 minutes and when I finally got one for an explanation of my account I was not happy with his answer. he was explaining it with an attitude so i asked for a manager ..... he hung up on me. Before the conversation I specifically told him that if we are cut=off to call me back because i was on hold for 20 minutes already.. He never called me. I called around 2 45 call ended 3 29 eastern time New york 516 692 4070

i waited for customer service for 20 minutes when I finally got one he kept on putting me on hold,, I was not happy with his attitude and answer so I asked for a manager. He hung up on me when I specifically told him before to call me in case we get cut-off. This happened at 2 45 call ended 3 20pm eastern time( New York)

my phone # 516…

I I ordered a couch and chairs. One of the chairs I ordered has the wrong fabric. I have been told to keep the furniture until new furniture is ordered. No one has called me yet. I do not trust that the order will be processed correctly.

In addition, the furniture delivery was delayed a month and I was unable to host a party for the holidays since I had no living room furniture. Now I am not sure how long I have to wait to get the correct chair.

And no one has offered a discount or some kind of compensation for the inconvenience that has been caused. I am very dissatisfied with the service I have received.

Please, Please let me know who I can contact in upper management to help. I need my information to be verified so I can make a purchase. Ive been approved for $10,000 but cannot spend a dime.

I have over 3 hours and two visits to your store and I am being told by your Credit Manager on duty, Jherald Farrell, that there is nothing that can be done for a minimum of 48 hours. He refuses to try to solve my issue.

My sales rep and I have called in both days and repeatedly receive a notice on the sales screen to call in - we are then told I can not be verified because the text is not going thru. I call credit only to be told they cannot do anything.

Please HELP!

Lauritta Sowa 805 434 7070

I came into the store at town east mall in mesquite texas. Went to the mens dept. No customer setbice help in the clothing dept. Went to purchasr cologne but workers at desk were goo busy talking about their husbands and how they ate going to kick them to the curb.

They totally ignored me, never asked me for help. I walked around the counter area for 15 min. The two girls behind counter never even acknowledged my presence. It was on sat. 1/4/20, between 4:30 & 5:30 PM. I order alot from Macy's online.

But i go to the store for items i do not want to order online, now i am going to kohls, they have better employees and i can talk to corporate overthere. Macy's complaints service sucks. Icant even talk to a person in order to Advise you of your poor employee service in mesquite texas. Zipe…

Refund not issued after 3 calls on. One the fourth call which was today the customer service representative issued the refund. The item was sent back and it was received at their facility weeks ago but no refund issued. In each of my 3 calls to Macy's the representative told me it will take 3-5 days.

I have already told numerouse people not to shop at Macy's whether online or in store due to this experience.

Purchased diamond bracelet, returned to store to exchange it for a smaller one but was told it could not be returned or exchanged even tho I had receipt and tags. I paid 700 for this item and found the clasp wouldn't hold.

Yes, they would fix the clasp for an additional charge of $100. Cancelled my account, shopped there for years. I will never return to Macy's. Customer service doesn't exist.

Hi i shop at Macy all the time. So much that I am on a first name basis with a couple of managers at Fairlane Town Center. The last time I was at Fairlane I had an issue with a couple of your employees.

I had brought back a pair of pants and was purchasing another pair along with a couple t shirts. Well the pants were coming up as no sale or something but I had another pair that I brought back that were the same - so they could use the tags from those pants to get the price.

Well they insisted that they give the pants for 44$ and with 73 % off. 97 - so how is that the same. Both girls had attitudes that needed to be adjusted. They were really quite rude and at that point I asked for a manager and after five minutes of those two not being able to get ahold of one I picked up my stuff I…

If I could give the Macy’s in saugus a zero I would ... it’s dirty disgusting stuff all over the floor trash everywhere not one dingle department is clean minus the area where the sunglasses are bc that was the only area where it was clean and

they were actual employees unfortunately they weren’t Macy’s employees, probably why they were they only helpful kind and attentive employees in the place . Over all do not shop at the saugus Macy’s it’s trashy and disgusting and not a place I would buy something from since 90% of the product is on the floor n stepped all over

I would first like to say that I’ve been a loyal shopper of Macy’s for many years. I spend a lot of money and have always rated the store with high regard. Unfortunately, my last interaction with your associates made it so I don’t want to business with Macy’s anymore.

The reason is my husband purchased a gift for me (for Christmas) on Oct 31. The gift was not one I could use. But according to the representative and the supervisor, it could not be returned because it exceeded the days allowed under policy.

When I asked “Who’s policy”. The reply was “Macy’s”. I have been in a customer service field for over 30 years and know that there is a respect to policy. But more importantly, to customer relations. The fact I prefer to do business with Macy’s over other stores and that this particular…

I am an avid Macy's customer and most years i keep my platinum status On three different occasions I bought items from Macy's online this year. On these occasions the items were not delivered even though I received email that it was.

I call back and agents either tell me that package is lost/damaged or not available anymore. Is this bait and switch? I stopped purchasing from Macy's for 4 months this year out of anger and then went back during Christmas.

I bought Items worth over $700. I got back to platinum status. But one item again $149 was not delivered even though I received an email that it was delivered. When I called Macy's customer care, I could not understand a word spoken by first one, she disconnected the call.

I then spoke to 2 others who finally told me that UPS had left it on…

Terrible customer service. The agents don’t seem to care at all about helping with questions. I’m very dissatisfied with Macy’s.

Returned a on line order which was received by Macy's on 12/21/19. Today is Jan 2, 2020. The status of this refund has been "processing" since 12/21/19. No one seems to be able to give me an explanation for the delay.

I am now concerned that the package has been lost by Macy's. I don't want my credit ruined by their incompetence.

I purchased a foundation from Macy’s south coast for 46.33 USD. And after that I traveled to Saudi Arabia without getting anything else. In the second day on 30 th of december the same store retrieved 38.79 USD and today on 1st of January 2020 they retrieved 41.79 USD.