Bob at the jewelry counter allowed a customer to walk up after me but service them ahead of me. When I brought this to the employee’s attention, he laughed about it. This is the most unprofessional and rudest service I have ever experienced.
This occurred at the jewelry counter at The Woodlands, Texas mall.
I received my adjustable base for my bed last week and it was defective. (Missing a wheel/roller to make it go up smoothly. Lopsided and the metal was scratching on the metal rather than rolling smoothly when adjusting bed) I contacted Macy’s and asked for another roller and a pin.
I was told that I needed to have another adjustable base sent to me because just adding a roller and pin will void my warranty. I received the replacement base today. This one was also missing a roller. The delivery guy then removed the roller from the 1st base and put it on 2nd base.
”) I called to inquire about my defective base. Talked to Markayla and then Mia. Markayla recommended that I take a third day off of work and have another base delivered and hopefully, all the pieces will be there. When I talked…
I tried to make a simple call to have my Macy’s card replaced with one they had my name spelt correctly. My name is Adrienne and the card had “Addrienne” the error originating on your end since this card was a replacement.
After being transferred 4 times, the last person complete the simple task of reissuing a new card even after I gave 1. The card number 2. My password 3. My home address 4. The last 4 of my SS#
This is INSANE and your employees are ill informed with proper protocol on running the business!
She stated she had to call my home phone number BUT, I wasn’t home to answer as I’m living with my elderly mother who has Alzheimer’s.
After 40 minutes of wasted time trying to correct and error made by Macy’s I asked her to close my account. Another difficult task since she asked…
Associate whose name is something like Moia - twice had neg customer service. 1st time was mid-December, I was waiting in line, and a customer ushered me to go ahead, so I stepped up. This Associate said, " I can't clock in for [looked at computer screen]...
" Then she just stood there and stared at me.... so I meandered over to another checkout counter. Today (12/30), I had a return and I was second in line, she waved me up, and I said I just have one return.
" I said I don't even know where that is... " I literally will avoid shopping at Macy's Woman's at West County just to avoid…
I was in a Macy Store at Washington Square in Tigard, Oregon on12/29/19 at around 5PM. I was sitting at one of the sofas( there are only two single sit sofa) outside of a changing room near Men’s shoes Department on the second floor.
The only single sofa was occupied by two Asian Children and I am Asian also. A blonde hair lady talked to one of the sale’s associates and complained to her that myself and the other two children occupied the two sold as and she did not fine a place to sit.
As she was talking to the sale’s associate, the sale associate keep looking at me. I was quite sure that the conversion was about me. The blonde lady left, the sale associate went back to her post. About 5 or 10 minutes later, she passed by and heading to the changing room, but she stopped in front of me…
Once again I am disheartened by Macy's at Chandler Fashion Center. I decided to check out the sales at Macy's today and once again the store was complete trashed. I was there about 11:30 this morning, there were hangers and cloths all over the store.
I get it that customer create this mess, but it's the employees job to maintain the store. I consider Macy's a somewhat high end store, but when you walk inside it looks like a low end store. If Kohl's can keep cloths off the floor why can't Macy's.
Additionally, I had some coupons with me that Macy's sends me on a regular basis. I bought four items from the lingerie. I handed a coupon to the sales clerk only to have her tell me that i couldn't use a coupon because the items were specially marked.
" Needles to say I was unable to use the…
I bought a very expensive Michael Kors expecting it to be very comfortable when I wear it. 00. I was planning to wear the high heel shoes on my bday December 17th, and I did, but it was so very painful.
When I came home that night after having a really nice dinner wearing the highheel, I was in so much pain. My foot was swollen and I never wear the shoes anymore. I went to return it after returning from my vacation to return or exchange it for a wide shoes, but the lady said, I already used it and it's already worn out and that I can't return it anymore nor I can exchange it. I was so hurt.
I only wore it one time and of course, it will shows because I did wore it walking from our hotel room to the nice restaurant when I was in Las vegas for my bday. I was not very happy that when she…
I am submitting this complaint for my son who is traveling to Charlotte.
He purchased a substantial amount of furniture (sales check #36053165 is one of many) and mattress from the Edina, MN store to be delivered at 7PM to his new Charlotte apartment. He is driving down there right now. He spoke with a supervisor last night who confirmed that their notes indicate that a delivery today at 7 was scheduled. He received a call today from an Atlanta delivery supervisor who informed him that it would not happen, that it was his fault. She apparently made reference that the call was on a recorded line, so I guess you can listen to the call.
The delivery is critical for him as he has no furniture in the apartment. Is it really not coming today or has there been a miscommunication?
Hold times on…
I went to pick up an online package which first of all no one was around then finally some showed up she had no idea what she was doing she couldn't find my package I needed it that day it was a gift When she finally found it it was on the dock I asked her why was it there she just said oh ok we found it that's all that matters I asked her name cause she didn't have a name tag on she mumbled Tracy something
I was shopping in Bridgewater Mall. I was buying item that said 25%off if I used my Macy’s card. My daughter was buying dress of rack that said 40% off sale. I went to register to pay and rep did not speak English.
We asked about both sale prices that we did not receive and the rep just looked blank and said nothing. We paid for one item and didn’t buy the second. Went to another register and asked same questions. Rep was nice and answered our questions and said yes we were correct.
She returned one item and rung it up again saving me $25. My daughter saved my daughter $35. Diversity is fine but if the rep can’t speak the language he/she should not work a frontline CSR position. I was very upset That is not acceptable .
Not sure how often I will shop at Macy’s not trusting i am truly…
First off, If I could rate this a zero I would be doing so. On December 24, 2019 I placed an order on the telephone with a representative. I ordered 5 items. I was told I would have the order by December 28, 2019.
I received only 2 items on December 27, 2019. This morning, December 29, 2019 I called and spoke with a representative who told me the slippers and underwear I ordered were "no longer available" but assured me that sweater I had ordered would be shipped, along with my credit and would be here in 2 business days.
She said an email confirmation would be sent. " One hour later, I looked for the email, and as expected, there wasn't an email confirming. I then called Macy's AGAIN, only to…
When I moved I did contact Macy right alway. In October of 2018 I placed a mail order mostly because I was so busy, I really didn’t like to do mail orders to but where I live there are not a lot of stores to shop in and I did like Macy’s.
So I placed an order some time between the end of October and the beginning of November no problems my order came to my home. About two weeks later I placed other order for some reasons that no one could explain to me,my other was sent to my old address in Rialto when I received the text that my order was delivered I checked outside and
it was not there so I called customer service and told them that I didn’t receive my order but had received the text that it had been delivered. I didn’t get that order because it was sent to the wrong address and the…
December 27, 2019
Order Number: 1772957887V
I have been a loyal Macy’s customer for over 30 years. So much so, my family teasingly threatens to change my name from Lisa to Macy. I have always found it refreshing to do business with a company that genuinely appreciated their customers and a customer service department that valued their satisfaction. Until today, I have always had the utmost confidence in Macy’s customer service department and their can-do attitude. When Macy’s made a billing error on my monthly beauty box subscription causing my order to be cancelled, I was not concerned. A quick call to the customer service department and explanation of Macy's billing error, this little mishap would be corrected and my January order would be reinstated. I was not prepared for the…
I was at your center City in Philadelphia in Thursday December 26th. I was in your holiday lane section of the store. I purchased Philadelphia eagles and flyers Christmas ball ornaments. The sign said 75% off and when I went to check out was told it was 65%. I said the sign says 75%, she continued to say it's management that it is 65% and could not honor the 75%. By rights, I should have been given 75%. Other people also were upset. The sign of that percentage off should have never been there. I feel I should have been given that because of the mistake by your company.
Thank you.
Sheila Clerval
I received 2 gift cards from my mother for Christmas of 2017. I attempted to use the gift cards at a Macy s in Concord, Pa. on December 27, 2019. ”Both cards were purchased at your Trumbull, Ct store and my mother was told the cards would not expire.
I was told that the receipt gift card numbers and the actual gift card numbers do not match. 00 for two separate gift cards. I would like to know what can be done about what I assume is an erred transaction.
I received little guidance from your Concord store manager. I am asking did your assistance in a resolution to this problem.
Two male customer service employees at the Boston downtown store were nasty this afternoon when I went to buy a pair of snow weather boots on sale at 40% off. It happened at the tie and men's dress shirt dept.
I had attempted to pay with my Macy's account at the men's dress shirt area as the shoe dept was packed with customers asking to be waited on, I knew what I wanted, I just need it to pay for the 40% off boots. So I decided to go to the next dept (tie and shirts) (which was not busy at all) to pay for the boots.
) that I wanted to pay for the boots but he refused to wait on me. He was having an entertaining chat with his female coworker apparently in another language and maybe he felt I had interrupted his social chat.
So he asked another guy with glasses to wait on me, the man…
I am following a complaint regarding my account with Macy's. I filed Chapter 13 bankruptcy in 2014 and purposely did not include Macy's in the bankruptcy. I had been with Macy's for years and used it as leverage to improve and keep a good credit rating.
I had excellent credit with Macy's and continued to use my credit card within reasonable means and paid it off completely several times. It was helping me to rebuild my credit and allowed me purchase quality items at the same time.
My Chapter 13 bankruptcy was fully discharged (All payments had been made and the bankruptcy was satisfied) in September of 2019, a month later I received notice from Macy's indicating my credit card was closed due to a bankruptcy. A discharge is a GOOD thing it means I kept my commitment. Closing my Macy's…
I purchased a Tommy Hilfigher dress for my daighter from the store and the tag was not removed.I only realised when I was back to Singapore.I went atound the stores in Singapore but none could assist me on this.Was upset with the cashier who was achatting away and jnattentjve to her task.Hence,the mistake happened.May I ask how you could assist me on this please.Apologies as i had problems uploading the image.Please contact me and i will shbmit the photos.
The Macy's in Daly City, CA is a pit. As a Macy's corporation you should be ashamed of yourself and name. No wonder your closing stores. You don't deserve to be open if you have stores in this condition. It is impossible to shop here when the clothes are thrown everywhere.
No hangers, on the floor, in a ball in the dressing rooms. Just horrible and embarassing. I have pictures but I am unable to load them. If you would like images, I could submit them if asked. Thanks
Ordered online.
Ordered a QUEEN mattress topper (Sensorpedic fiberfill/memory foam combo)
In my shopping bag there remains the exact topper with selected size (I do this purposely)
What was I sent yesterday on Christmas eve, too later to exchange it? A FULL sized topper.
It was a main Christmas gift.
Am I unhappy?
You betcha.
I just ordered another mattress topper from Macy's and apologized profusely for not having a gift for this particular family member.
I expect they'll send me a Twin this time.
The mistake is going back to the store TOMORROW. If they give me any problems I'll be screaming.
I had put a freeze on my Experian Credit Report. Applied for charge and was denied at Macy’s. Was told I would receive letter. Unfroze my Experian Credit. I have 3 scores over 700. Macy’s sent letter when opened it was marked November 19.
I received letter date on envelope December 13th. Didn’t open knowing I had 30 days to answer no 30 days from date. I called and even though I removed freeze which I put on myself and removed myself I have to reapply to get this off my credit report.
The woman was sorry how wonderful of her. Remove this from my credit report. All of my credit cards have substantially increased my card limits but it appears Macy’s won’t remove this finding over me freezing my account for a good reason. Attach what image—1911164355574–Alan Feldman
I went into Macy specifically to purchase a rather expensive cologne for my husband for Christmas. The store was not busy, there were three cashiers behind the counter. The first lady told me I could pay for another item I had in the men's dept.
(I needed to get a cologne). The 2nd lady walked past me and tried to help another customer that had just walked up. When she got to me she rushed thru prices and went back to the other customer. I Left and purchased elsewhere.
I own a business and understand how important customer service is. This service was horrible!!!! Location Willowbend Mall, Plano, TX
On December 18, 2019 I purchase Dior Sauvage cologne to be shipped to Miami Gardens, FL. However the package was shipped but empty when it was received by UPS. I have called Macy's and UPS all day on December 23rd with no help just being transfer back and forward between Macy's and UPS. I would really like to be reimburse for the money I spent which was $101.65. Could someone look into this matter ASAP.
Thank you
Worst customer service telephone service. I am a platinum customer which Pparently means nothing to them. On the phone with 4 different people who do not speak English and my issue has still not been resolved. I am thinking I may have to do business elsewhere.
Very disappointed in the service I received at Christmas
Second time writing besides having to wait in four separate lines for a pick up order online I was not given the $10 cash for spending over $50 I’m sure this Macys will be closing Unorganized and clerks could care less about visitors
Tracking shows package shipped with expected delivery date of 12/21. Waiting home all day but package never arrived. Called customer service & they advised shipment wouldn't arrive until 12/25. This is unacceptable. I will not need it on 12/25. I asked to cancel the order but they refused to cancel my order.
Asked for corporate's contact info and was put on hold for more than 10 minutes. I never thought I'd be talking about poor service from Macy's
I bought a Sofina 7 pieces which should includes comforter, bed skirt, 2 shams and 3 decorative pillows n I only received 1 decorative pillow
I purchased a sofa from Macy’s over 7 years ago, along with a worry no more warranty. I needed for my leather sofa to be fixed, however for some unknown reason your company denied me. No phone call and no one was even sent out to see the damage.
Instead I had to settle for $108 voucher. I have been in the local Macy’s furniture store 5+ times hoping to find something that may strike my interest or at least be affordable to utilize this voucher. After spending over an hour in your store and being told multiple times I couldn’t use on certain items because they were accessories, I finally found a storage bench that would work perfect for my daughter and beautifully enough it was only $109.
But when I went to check out I was told that I couldn’t purchase this item because it was a “take…
Went to Macy's Northtown Spokane on 12/16 for my grandson's Christmas present. After finding what he wanted in clothes we couldn't find a dressing room after walking all over that floor. Then couldn't find a clerk. So I started yelling for someone to help us. No one was around.
Finally after being there about 1/2 an hour a clerk walked by and she said there was a dressing room in infants where it was hard to see. (Good place to put a dressing room). No place to sit down while waiting and I have a bad back and now have been down since then in severe pain.
Now it's time to buy the clothes and the cash register is closed. Now looking for another cash register and ran into another clerk. She went to another cash register and it was closed.
Finally found an opened register with a line. One…
Me and my fiance bought my engagement ring at macys 2 months ago, I took to resize at the Springfield town center unite in Va at 10/20/2019 , since we get the ring from macy´s we tought it would be the best place to do the service. Couple weeks later they called me telling my ring was ready. the sized wrong.
the size was 5 and they did 5 1/2. the lady was unpolite and even asked me if I lose weight on those 2 weeks trying to blame on me for their mistake, A week later I called them to know how to proceed, this other lady apologize for the inconvinience.
I went to the store again at 11/22 and she said to me that she would try to rush them to not take more than 2 weeks. today is 22/12 it's been a month and my ring is not back.
I went to the store and they could even give me an update about…
I called customer service to find out the status of an order. After ten minutes I was disconnected by the agent. I called back again and was finally told that my order (a Christmas gift) would not be delivered until December 27th.
I was given the option of express delivery when I placed the order as a guarantee that it would arrive well before the 25th. I paid $15 extra for this. The agent told me that the item is from a vendor and that they have a lot of orders this time of year. No kidding.
I asked to speak to a supervisor and was put on hold. After about 15 minutes, I was disconnected again. Not likely to shop Macy’s again.
I have been sending reviews and will along with many of my friends and new friends from this incident that I have been sharing with anyone and everyone along with the media!!! I am not going away along with my friends and anyone I know I have told them to post!!! post!!! Post!!!
you would be best to contact me and resolve this asap!!! the fraudulent credit card incident would be best resolved!!!!! louis south county Macy's and Julie at Corporate and believe me nothing was resolved!!!! com 573-747-8995 please contact me and I will tell you the whole story shocking story!!!
and you can share it across the nation and world, I have plenty of time to do this,I am not ever going away!!!! this will not stop!!!!!!
00, the cashier gave one to the lady in front of me and told her it was for arriving early . I told her I had arrived early also if I could have the other one, first she ignored my request then said she didn’t have any more and applied the additional card to the person in front of me!
So that lady got $20 not $10. Just thought that was unfair and wrong! Cashiers should be fair! Just thought you should be aware of what is being done. Thank you!
Never said I will be with you or anything. I was appalled by this behavior. I. was truly disgusted by her actions.
I order some items to be picked up at the store before 3:00pm on 12/19/19 and I’m still waiting for my order I called and they put me on hold or never answer and when I finally spoke with someone she said you need to wait until you receive a email that’s ready for pick up.
If I knew this I would of order online and ship to me but now if too late and I need my items Christmas. Can someone help get my order done
louis south county Macy's, lasted 3-4 hrs as short as I can make this, I purchased a fit bit with my macy's card and then tried to purchase an apple watch, it was denied, after several minutes to an hr on the phone the macy's credit card department said they dont know why it was denied, more then enough credit on the card.
so after I was fed up with this I had to do alot more shopping to do, I only have a couple day to do this, my life is very busy and little time to shop, I used another card which I had several thousand of credit on, it was denied!
I didnt understand so instead of going into detail, I used another card it was denied! I was very concerned, at this time I received a fraud alert on my my second card so I called, they didnt know why, but it may have been something to do…
I don’t even want to give one star , I purchased a Calvin Klein purse online, I wanted to return it. Extremely rude sales lady was so obnoxious towards me for trying to return something I don’t want. I will NEVER give Macy’s my business again.
Macy’s cancel my order without letting me know I want to try to track it today and realized I hit the cancel well I’m calling to the customer service line trying to find out what happened the rep says something about a glitch in the system and then he gave another explanation saying that the product available either way I was frustrated because it’s five days before Christmas and he reassured me that the resolution specialist will be contacting me no one has contacted me at all,I’ve been alone Macy’s customer but
I think I better stop shopping with you
Went to Huntington Station NY store to return items. Cashier told my daughter she needed a confirmation from Apple Pay to credit acct. My daughter proceeded to try to get the approval. In the meantime she was told by another Macy's assoc that she could get cash since it was on my debit card.
When she went back to the 1st cashier she claimed she lost my original receipt. Insisted she gave it to my daughter & began hoping other customers. NOW I HAVE NO RECEIPT FOR OTHER ITEMS I'M GIVING AS GIFTS. THIS CASHIER WAS RUDE & NOT HELPFUL AT ALL. SO INCONVENIENT
I ordered 2 items on my Macy’s charge card on December 11. On December 13 I received notification that the items had been delivered, which they had not. On December 14 I called the customer service number, and discovered that the package had been sent to the wrong address.
The service agent supposedly corrected the address and was resending the items to the correct address. One of the items supposedly arrived yesterday.
However, once again it was sent to the same incorrect address. The other item is being sent there and nobody seems to be able to stop it. Now the items I ordered are both out of stock, and I don’t have those 2 Christmas gifts!
As a long time Macy’s customer I am furious and frustrated at this inept customer service. Virginia Racette
Had my 11mo olds ears pierced at Macys Christiana. The worker in the department assured me that she was trained and comfortable. She proceeded to pierce and made the hole in wrong spot. We found out she went through babies cartilage the next day, after a day of swelling.
The baby was not moving and being held tight by me. I don't know how she did this wgen the spot was clearly marked. Another worker stood on opposite side. She said oops. Its a little high. But the hole was there.
She can't take a hole back. I was furious. I took earing out right away and went to another counter to ask for manager. The manager sent down listened but didn't even write anything down until I insisted she take my name and number.
Couldn't tell me if the worker was authorized or trained or who I could speak…
I ordered a ring in the store on 12/24/19 and was told that I would be getting my ring before Christmas and I noticed there had not been any changes to my tracking order I have called back to the customer services department multiple times and have been told something different each time. I received an email today 12/19/19 telling me that my ring is on back order and they do not have an anticipated date as to when the order will be filled in the email I was ask to follow up by 12/17/19.
I’ve spent over 10 hours on the phone trying to resolve an issue and it’s ridiculous! You’ve lost a customer. I ordered a teapot. Teapot arrived broken. Called. Told person item arrived broken. They asked if I wanted item reshipped. Said no. Item was reshipped anyway.
Macy’s intercepted delivery via UPS. Item was returned to your warehouse 12/11/2019. I was sent email verification from Macy’s. I have yet to receive the credit for returned and broken item. Sent pictures of broken item. Where is my credit? Bill is due 12/21/2019.
Not paying bill for broken returned which means a late charge if bill is not paid. This is absolutely unacceptable! Issue the credit!
I contacted Macy's customer service after receiving my November bill. I explained to the representative that I had paid my bill from my bank online on October 31. My bank information said that it was received by Macy's on November 7th.
One day before the bill was due. 00 late fee. I told the representative that I was being penalized for something that was beyond my control. The payment was lost by Macy's, the post office whatever. She offered me no help so I paid the part of the bill I owed for merchandise, cut up my card, sent a copy of my bank's record and chalked it off to for service and
a company that I did not care to do business with and would be happy to share my experience with others. 00. After I finish this, I will direct my next letter to the CEO, Terry J. Lundren, to voice…
EXCELLENT customer service!! Sales rep, India, went above and beyond during my visit on 12/16/2019. Extremely helpful and kind! Please reference transaction R9350115005349317107, 115-0053-4931, 11057180 0053 2:15 PM 12/16/2019 for further details.
To whom it may concern, Im writing this email as an URGENT COMPLAINT describing my worse experience throughout my life at one of the biggest stores MACYS. I'm sorry to tell you but if you stay on this miserable customer service you'll shutdown soon.
I myself will make sure not to enter any of your stores any more and i will spread this word to every single one around me. Now let me explain what happened with me on November 23rd i made a purchase in the store to be delivered home and the merchant did an error on the pricing of the item and we had to cancel the order.
SO THIS IS THE FIRST MISTAKE ON YOUR END 1-0. For this order part of it was made on a visa and the other part was made through a gift card. THe merchant then informed me that since the order was made online even if she's the…
12/17/2019 at 5:13 pm I was ready to pay for my purchase at man department. My sales person name was Abdul. I was the only customer near the register and was ready to pay. Suddenly young men approached to the register.
Abdul starts talking to him and offering to measure his neck . They are talking and I am standing there and waiting... Suddenly Abdul opens the drawers and takes out the measurement tape and telling me that he is going to measure men’s neck .
, that I have to wait because he can service only one person at the time. My respond was:”No , you can’t do this because I was first . “ Abdul s behavior was unprofessional. 00 at that day at Macy’s ) and as a woman , He did not say : Would you mind if I took measurements and I will be right back with you? I wouldn’t mind.
But he…
I called customer service about a misplaced Macy credit card. And I had two account numbers and wanted to know which one was correct. After an almost 2 hour conversation with 4 different people who could not speak clear English I ended up frustrated and hung up. Wow.
Terrible phone call that was for some simple help
I bought 4 dresses online 10/27/19. There is a credit card number that does not match my card. I also paid $250 with gift cards. I went to return 3bof the 4 dresses at Maxys Deptford NJ. I was not refunded proper amount and I still cant figure out credit card issue.
I have called 2x and was on hold for over 30 min. I will be cancelling my card and will not be shopping at Macys after this issue. Worse then a Kmart
Worst service at Macys Eagle Rock Store! e a cashier check , the clerk did not accept it, he called his manager for help, the manager told me that they can not accept it because it is a cashier check not personal check.
Well dear Macys no where on your bill statement say that plus if some one does not want to use personal check for many reasons is that mean that they can not make payment? so the manger took me to two customer service phone and finally she put some one on the phone not even trying to help me with the situation .
she asked my Id and all it was about that if I mail the cashier check will it be processed or the payment department will return the check ? OMG I just left not making my payment!!!! worst service at all and I think the best thing is not to shop and use Macys card…