Macy's

I was shopping at macy's store in mayfair store in Wisconsin on 11/27/2019, to open credit card I have given my driver lic & he forget to return it to me , I am calling store for last 16 day no one helping me , I need my driver lic back , my contact # 224-595-9129 , My name is URVISH PUNATAR , please send my driver Lic ASAP , I did by apple watch on this day ,

I got an e-mail saying I have a Macy's/American Express card. I cancelled this card. Look into this and do cancel my card, tell me it is cancelled, and tell me my account is closed.

Nancy Gray 30 Mill Street #304 Arlington, MA 02476

Love to shop at macy's There is a representative at the jewelry Macy's in the galleria mall in fort Lauderdale her name is jenny Very nasty not only with clients but also with tha associate. Thank. You for give me the chance To express my opinion

I would like for someone to call me back regarding my current order.... Carolyn Chatman 313-302-7081

I shop at the Fairfield commons in Beavercreek Ohio. I shop frequently at Macy's and Im starting to wonder why. I shopped at this location on 11/31/19 and on12/16/19 and it was the worse. On 11/31 I purchased baby items one of the items didn't have a price on it sales associate couldn't find so she wouldn't sell.

Was it put back on a rack or just discarded because no-one knew what to charge! Wasn't staffed stood in line ten deep because no-one could find anyone working at any other customer service areas. On 12/16 nine days before Christmas store was in a terrible disarray.

The shelves were a mess you couldn't find sizes on items because a lot of the shelves looked like they brought merchandise out and just dumped on the tables. Went to checkout and once again no help. When you could…

Placed a Order online 12-01-19 received a email 12-10-19 was on back order to January 2020. Called at 9am that same day to cancel order since it was a Christmas gift, hold of funds was supposed to be released in 24-48hrs.

48 Hours later item that was supposed to be cancelled and on back ordered magically ships. Again called that same day to inform them that I was pending refund and order was canceled. It was error and would be corrected first thing in morning with refund.

3 days later no refund, no email, call no nothing. Contact customer service AGAIN they said order was never cancelled when I told them to check notes it said was tried but agent could not complete it. (Again no call/email to inform me) Item in transit will be delivered in next 4-5 days I had to receive item then mail…

Today at the Palmdale, CA Macy’s,thencashier by the name of Melanie was inattentive and crumbled my pants into the bag. She didn’t offer or advise me about any sales. I had to ask. When I showed her my coupon receipts for $40 she said abruptly that I couldn’t use it When I showed her I had a Macy honor card for $30, She said I couldn’t use it.

Even though I was told by the store customer service yesterday that I could use it on my next purchase. She was also abrupt and when she was done didn’t say thank you. She just asked for the next customer while I was still standing at the register.

I don’t know what the problem was but she took a lot of time with the previous customer, but seemed to fall short when it came to me. Was it because I am African American? Either way the service was the…

Credit cards dept. No satisfaction at all. Denied every time since I believe that am eligible because of my credit and Income. and will send you a letter. I verified my identity. I am c good customer and zip always shop but I have no respect as a customer I mean Credit card Dept staff. Thank you

I returned an order three weeks ago. I called this evening to check the status because my email from Macys state 5-10 business days for refunds for returns. Employee #91161891 stated that he is the Retail Supervisor and no one is above him.

He made very unprofessional and demeaning statements to me stating that he knows that ‘I need the money’. He begin to press the buttons on the phone as I was speaking to block what I was saying and eventually hung the phone.

I hope the call was recorded because I thought Macys trained their employees better.

I have never dealt with a more incompetent people, than at Macy's customer service, they don't listen. Why are all calls sent to Asia. Either I can't understand what there saying, or they can't what I'm saying. Will never order online again.

I’m giving this complaint one star but I would give it 0 stars if possible

I inadvertently sent a Christmas gift to the incorrect address in N.C. When I realized it, it was too late to change the address online. I called Macy’s Customer Service and spoke to a gentleman who recommended to call back when the tracking # was issued so he could reroute my order. Since then I have spoken to 3 additional Macy Reps ( fictitious names I’m sure) who gave me different stories and still have no satisfaction. I called their customer service 1 800 289-6229 which is an outsourced # to the Philippines . When not getting accurate information I called Corporate @513 579-7000 which brings me to the same INCOMPETENT Customer service representatives. I’ve been a Macy’s shopper and credit card holder for over…

Macy's sent me $10 coupon for every $50 I spend. I received 2 $10 coupons. I use both coupons on 2 different transactions. Macy's confirmed the $10 was taken off and applied on their website.

However, in my bank account, they never took the $10 off on both transactions. Macy's took the full amount without the $10 credit. I called customers service (twice) and talked with foreigners who didn't speak English very well. And no managers were available.

Macy's are ripping people off. After you order online check your bank account. Do not download the Macy's App price is higher. Very dissatisfied customer!!!!

they even had someone elses purchases attached to my account...

they even had someone elses purchases attached to my account...

I gave 1 star because 0 was not an option! I placed 2 orders (4 items in total) on cyber Monday, 12/2/19. On 12/9/19 I received a large box at my post office. When I opened it, it was full of items that I didn’t order.

There were 2 tags inside. One was my order and the other was for the items in the box that belonged to a woman in Utah! I live in California! I Immediately called customer service and spoke to a man that I could barely understand.

He informed me that I had to take the box back to a Macy’s store! Not my mistake and yet I had to return the box to another town! Then he tells me 1 of the items was no longer available and he would issue a refund.

He assured me the other 3 items would be expedited to me in 2 days. Later that day I received an email that said only 1 item was…

I shop at Macy's every year for Christmas. I get the cold shoulder at times and I'm not immediately asked "Can I help you but this year was the worst experience I've ever had in your store. 19 I went Macy's Mid Rivers Mall Saint Charles.

Mo Fine Jewelry department looking to buy an engagement ring as I wanted to propose to my girlfriend on Christmas Eve. It was around 10am give or take and a female, White, 50's or so, had a purple top on was behind the counter.

I was at the counter for at least five minutes and she walked past me twice and then opened the gate right where I was standing walked past me and left the counter where I was standing without saying a word to me. Never asked could I help you, but acted as if I didn't exist.

I was caught off guard and felt awful as I shop every…

I ordered 3 items on Black Friday to this date 12/13/19 I still do not have 1 item I as the customer have called a few times and I was told yes its in transit . Today not true still do not have my product I will not be shopping Macy's anytime soon

I have been a long time customer of Macy's. I moved two years ago. I did an address change with the Post Office, up to this point I haven't had a problem. I made some recent purchases from Macys. The bill was sent to my old address.

Therefore I didn't receive the bill, Macy's put on my credit report that I was 170 days late with my payment. When I called to have the derogatory statement to be removed from my credit report, I was informed that, I had to call the Post Office to get a confirmation number, showing that I did an address change, and

that I should have called to advise them of my address change. Although Shirely could see my previous address and saw this is where they sent the bill, she still would correct the error on my credit report. I had an 820 credit score, because of…

Long time loyal customer but no longer. Spent three hours on telephone and email with customer service but no resolution.

Ordered three Xmas gifts to be sent to same address but only one gift received. Communication with three employees of overseas staff almost impossible due to their inability to communicate properly in English. Never received a return call from supervisor who was to sort things out.

Crossing Macy’s off my shopping list....plenty of other sources to purchase from. Just glad the one big ticket item was delivered in time for Xmas.

Will be cancelling all else and shredding their credit card. After all these years, it’s sad to see how far Macy’s service has fallen.

First of all. Why do u send coupons around holidays when u can’t even use them. I spend a lot of money at your store And then you can’t even use your birthday coupon with ur order That’s bullshit. I think it’s time to pay u off and get rid of this card.

Awful experience and right before the Holidays!!!! I made a purchase online for a gift for my mother and was expecting it the week after. I keep checking my email for shipment notifications, but had not received anything. I thought well coming off of Black Friday, they are probably processing a lot and are a little delayed - I was very wrong.

The purchase I made had been cancelled without any notice because they ran out of stock. And now it is two weeks after and I have not even realized it and do not have much time left to find a replacement.

This item is currently sold out everywhere, so now I am completely screwed. Macys tried to "make it right" by throwing the worlds ugliest replacements my way and suggesting that it was comparable. ) was necessary. A company is meant to put the…

I ordered 2 pair's of boot's got the first pair on due date. m. but i never did. So I called several time's that evening and was told that it was on the still. m. m. that day. Never came at all and i am very upset and disappointed about this.

You could never told me that Macy's would operate like this. No MERRY CHRISMAS to me.

I ordered some items on-line for a gift. Within 8-10 minutes after order was submitted I called customer service to change the delivery address. The representative repeated the address to me, I confirmed and ended the call. The next day I received a shipment confirmation email with the incorrect shipping address.

Actually only half was incorrect since the representative only update the city, state and zip. I called customer service again and asked them to cancel the order and place a new order to be sent to the correct address, but not to charge my account a second time.

I had to repeat myself multiple times and still after an hour got nowhere. , Jack Atos kept saying, "when the first delivery is made you can then cancel the items and get a credit" I had to repeatedly tell him that there…

I purchased a couch from Macy's along with a warranty. It was expensive but I love it and I was purchasing it from Macy's. I thought by purchasing it from Macy's I would receive a quality couch and service if needed.

I thought purchasing it from Macy's was a safe and wise choice. After all my whole family has shopped here for years. I don't have traffic in my home. There is nothing wrong with the couch. There is no damage.

The function for which it is made does not work. The seat is sinking. Macy's has said nothing except it is not covered. No solution, just it is not covered. How does that work? I have a Natuzzi couch that is 20 years old and I can still sit on it.

The couch purchased at Macy's is a few years old, still under warranty and I can't sit on it without sinking. SMH!

Cancel my stolen card immediately!!!!!!!!!! " Having just waited for over an hour this form seems to be the only way to convey a message. I will be shocked if you bother to cin any way respond to me and cancel my card. Dr. m.

DO NOT SEND ME ANY ads.

I am a Macy’s Card holder and have been for many years. However on this day, 9 December 2019 I came very close to closing my account.

I went to the Annapolis Mall in Maryland to do Christmas shopping. Of course I chose Macy’s to find a nice jacket for an upcoming Christmas party. I headed toward the checkout but noticed only one cashier helping a customer. I didn’t have to wait long before another cashier got my attention. After sliding my Macy’s card through the reader, I remember the cashier saying, “Oh, you have Platinum status.” She proceeded to place my jacket in a bag, but did not hand it to me but turned to pick up the phone. After waiting for about 5 minutes, I asked if there was a problem. She said she wanted to verify I was the cardholder. I offered my drivers license only to…

I am a long-time Macy's customer and card holder. I have experienced problems this last few weeks that has led me to not want to shop at Macy's anymore. If a representative will contact me, so I can actually speak to a human with a reasonable wait time, I would like to resolve these issues. Here is my log of problems.:

NOV 26-28 I tried 6 times in 3 days to get through to Macy’s Customer Service and each time automated system said I had to wait 30 minutes. I did not have that time to wait on hold, so kept trying. I was trying to contact Macy’s because they charged me $29 late fee, after I attempted 3 times in 2 days to pay my bill online without success. I finally made payment successfully online, but was charged a late fee. Everyday since then, I have been trying to reach customer…

MY COMPLAINT IS NO ONE EVER ANSWER THE PHON.ES. I WAS ON HOLD FOR ONE HOUR AND A HALF YOU SHOULD HAVE SOMEONE TO ANSWER THE PHONE ONLY IAM VERY DISAPPOINTED IN YOUR COMPANY . I LEFT MACYS ,THOUGHT I WOULD GIVE YOU ANOTHER CHANCE YOU'ER STILL THE SAME POOR CUSTOMER SERVICE

Our gift to each other is to share the festive experience of being downtown SF for a day. My Daughter and I Christmas tradition of meeting at SF Union Square. My daughter is a flight attendant with her home base in Miami.

I leave my home in Folsom early in the am as it’s a two hour drive. Our highlight is to shop Macy’s Christmas department and enjoy Macy’s windows of pets to be adopted which was very special. The store was clean, organized, and displayed beautifully.

The disappointing experience was to visit the Christmas department . I expected the Christmas sales department being busy but the area was condensed into small isles wide enough for 1 1/2 person. It seemed the department was downsized and pushed into a corner of the store.

The ornament selection was minimal. The Jim Shore…

Early in September I went to Macy's at the Wellington, Florida location looking for bed sheets. A very nice and knowledgeable sales lady, Nancy, helped me. I have a split king and it’s difficult to buy sheets for this type of bed.

Nancy ordered the sheets and were shipped to my house, and I ended up purchasing the Charter Club, Damask Solid cotton standard pillow cases in stone, flat sheet in stone and the twin extra-long in white because the stone color was not available at that time. Nancy said that when the extra-long twin fitted sheets because available in stone, that she would order and I could return the white that I had received.

I paid approximately $125 (without tax). I received the flat sheet and pillow cases the beginning of October. When I contacted Nancy on October 14 and…

I was at Macy’s Rolling Oaks location in San Antonio 78247, petty cashier TONYA is a disgusting associate who humiliates customers, she provides poor customer service, petty and RUDE!!! She gets an attitude once you come to the register, she also rolls her eyes on customers!

She acts like she is unhappy with her job. Don’t spend money at Macy’s!

I was shopping on Black friday. The store was out of an item that i requested and the young lady identified it could be ordered from another Macy's 1hr away. I ordered the item. And it was shipped through UPSinnovations which transferred my Item to the local post office 4 days ago.

And then my local post office sent it to another state. I called Macys after not ever being able to speak to anyone at my local office and being told by UPS that issed it on tracking number and then an alternate number that the only help I would be provided was to be instructed to call my local office or shipper.

I called Macy's customer service which sent me to a call center in the Philippines. I explained the issue She continued to state its in transit I said ma'am if you look at the shipping details it will…

I bought my daughter 2 things for Christmas from last act. Then decided to return them and buy something else from your store. Your cashiers said I couldn’t get my card credited because I was 5 days late on your 30 day return policy. I was very mad.

Why do you sell things that people can’t return? Other stores don’t do that. The manager acted like she was doing me a huge favor by giving me a store credit. I am super mad and I am cancelling my credit card.

I’m not shopping somewhere that I can’t return items. Patricia Katchmark

It has been 10, 9/25/2019, weeks since placing my sectional sofa order over the phone with a representative sales check # 35238200. I had called on 10/23 to check to check status and was told that the sofa was delivered at the warehouse on 10/20 and I would be getting a call for delivery shortly.

I proceeded to clear out my living room and threw away my furniture on 10/25. My family has been without a sofa since then! It is 12/06 and after numerous calls to the furniture customer service department no one can tell me when I will be getting my or order nor are they trying to at least replace it with another one comparable to what I ordered at no extra cost, not even the supervisor I was transferred to.

I am appalled as to how Macy's is handling this. I did my part and I have been…

I went to my local Macy’s on Black Friday and had a store clerk place an online order. When I got to my car I realized that I was over charged. I thought since I have spent thousands with Macy’s that the error could be fixed over the phone.

I called customer service and my original order was canceled and a new order was placed. Upon completing the order the representative then informed me that the item was no longer available. I told her that it showed available on the website still.

She checked again and said ok she found more and I would receive my order in 3-5 days. Today is 12/6 and I have spoken with a different person all week to find out when it will ship and get a different story each time.

I was just told that it will ship on 12/7. I ask what happened and was told that they can…

I called 866-593-2543 to discuss an address correction for billing and to discuss a late fee ( 2 days). The person I talked to could not speak English well enough for me to understand. Sadly, my ability to speak other languages is severely limited and so the call was a waste of time.

I then called 800-545-1256, and again experienced difficulty with trying to understand the rep. I was able, I think, top accomplish an address correction. But the discussion about the late fee was useless.

Also, there was a lot of noise in the background of both calls.

Macy’s in Cedar Park,Texas is the most horrible I have ever been. It is like a rummage sale. Clothes piled everywhere, you can’t find the correct brand. The last two times I went into the store I swore I would never shop there again.

Please try to do something about the management or you need to close. Bigger stores a few stores down will be my next store to shop at. Shame on you and your company.

I placed an on line order and I accidently duplicated the order. I called within 30 minutes, and tried to cancel the duplicate order. The customer service person did not let me explain what happen because I used a gift card on my order and I did NOT want to cancel the order with the gift card. She said it was not possible to cancel my order and to "hold my horses"!! This is unexceptable customer service from Macy's. I spend a ton of money with this company and to be treated like that is gross. She then put me on hold and hung up on me. I finally got through to someone who said they cannot cancel on line orders after 30 min of placing them!!???? If this the policy? I would not have missed this 30 min window if the CSR didn't hang up on me and have me oh hold for 15minutes!

Very…

If 0 stars were a choice, I'd pick that. The condition of your Saugus, MA store which I visited last night was horrific. Not only were you out of nylons that I specifically drove through traffic to get there and buy, it looks like animals had at the display. The few boxes that were there were torn open and strewn everywhere. I also needed a slip, but there wasn't a single salesperson available. I then ventured to Children's and same thing - not a soul around to help me. Upon stopping at the next register in the neighboring department and asking if there was someone who could help me in Children's, the saleswoman smiled embarrassed and said no.

The store is filthy and disorganized, you don't have enough help, and the few you do have are useless. A most disappointing shopping experience…

Tried to place an on line order. Chose the pay pal option as payment. Charge of almost $200 went to pay pal, immediately. Then it threw me back to Macys to complete the order. Guess what? would not complete my order.

When I called Macys they informed me they do not accept pay pal!!! And speaking to customer service at Macys is maddening. Sounds like 25 people shouting in one room so it's difficult to understand and actually know which person is speaking to you.

Now, I have spent over 2 hours trying to straighten out a mess that Macys created and they act like they could care less. Well, that $200 order will go to another retailer. Very disappointed in what Macys has become.

I tried calling the Tulsa hills store and when I had switched to the jewelry Dept. NO ONE EVER ANSWERED!!!! I tried five times! I even tried a different Dept. It was 11am this is nuts! Hire some operators!!

This was my first time ordering online and it was the worse experience to say the least. I ordered a coat that guaranteed same day pick up as long as it was ordered before 6pm. I placed my order at 4:22pm and received a message stating that my order would be ready soon and that was all.

I have not received an email, text message, or a phone call about my order since it’s been placed! I am very disappointed! I’ve called the store several times and no answer. I’ve reached out to customer service just to be told there is nothing you can do and to “Just cancel my order”.

This coat was supposed to be a gift for my sons birthday tomorrow so THANK YOU MACYS for ruining my sons 8th birthday with your poor customer service and false advertising!

I get information that the package I paid extra to have derived in a day was delivered when alternate information shows it couldn’t possibly be delivered which chows it left New York at 10,41 tonight. It doesn’t specify eastern time and it’s not the time time specified here in the US and your Philippines call center wants too much of my personal information which I’m no comfortable delivering to them.

I will never buy from you again. I’ll pay more to buy the duck boots from LL Bean a company who doesn’t invade my privacy and has US based customer service. This call center you use sucks. I’ve spent 45 minutes and received no information and they keep asking for too much personal info which compromises my security.

I will never buy from you again. I’ll go to Bean, Lands End or Patagonia.…

I was purchasing cologne at one of you macy's stores in fairfield, California at the Solano town center mall. I purchased 2 and my wife also purchaced 2 perfumes. I asked them for a couple samples to test and maybe find another cologne for my next purchace and they told me they didn't have any for me.

Before I had asked I saw them hand another man a sample and they also offered my wife 3 samples in the women's department. I just feel they were bring a but prejudice towards me. I just wanted to let corperate know that I wont be visiting that macy's again and hope at the nwxt store I dont get the same service. Thank you

I have lost Macy’s card. On Nov 28 I ordered for a total of $745.62 (order # MSA1933201611) by calling by phone. I explained I misplaced my card and they did help without any issue. Also I got an email saying physical card will take about 7 days and I can order by contacting customer service.

However on November 28th when I called to order an apple watch series 5 GPS + Cellular 44mm GOLD Aluminum case with pink sand sport band I was literally harassed by your retail, customer protection and credit department. I clearly explained my issue and then the retail transferred to credit and consumer protection. I answered each one my name, address, pone, email, mobile number, even my chase bank account which I have in the macy’s account to pay bills, last 4 SSN, DOB, and shipping billing and even…

I placed an online order at Macys for $200. which should come to my home soon. My complaint with Macys is their coupons. I had 5 coupons in my star pass $15 off on $50, 25% off, $25. off on $100. another 25% then the last on $10. off of $30. as a happy birthday special coupon.

Well guess what, of my $200. order NONE OF THE COUPONS applied. So why give me meaningless coupons. Also the exclusions is the entire back of the coupon.

Macys needs a better system to reward shoppers!

I got hired on as core in 2018. My job was to work jam during peak , toats non peak. Right as peak 2019 was beginning, I got bit by a dog , fractured my index finger, I went Into Macy's to show them and to ask for a leave of absence, the manager was on vacation , so

I spoke with my superviser, she said give the doctor the 800 number to stRt my leave , she would shoot an email to my manager. I had. My surgery, looked at my INSITE and it showed I was approved for two week leave .

So I did no follow up on anything . My return date was on the 16th, they now say I abandoned my job on the 10 th, . The doctors office didn't call the 800 number and did not start my leave of absense, they say that Mays is responsible for starting the paper work.

I CAINT even Draw unemployment. I loved my job , I…

I experienced unprofessional and unpleasant experience with Macy’s employees in Chicago Water tower location during this holiday weekend.

First on Black Friday I received rude attitude from your jewelry department consultant . I was gonna spend $500 on pearl earrings that I saw earlier so I went to the store to try them and buy. On my question. Excuse me, sir?

The consultant in a rude tone reply that his is busy with customer and I am not the only one here!! I was so disappointed that I walk away and I didn’t have chance to buy my earrings!! I didn’t look for jewelry consultant name unfortunately, but it was around 12:15 pm on Friday Nov 29th. In the pearl department!

Second bad experience happened today at the same location in the customers online pick up line. The employees there…

Tried ordering my Xmas gifts on Black Friday with a customer service representative on line. 1. The first person I spoke with for an hour and a half didn't know how to utilize a Macy's gift card towards my purchase She then entered the wrong address for where the Xmas gift was suppose to be sent.

When I received my confirmation email I contacted ( Macy's by this time I'm at work). I was informed that a new order would have to be placed at this point I wanted to speak with a Supervisor who told me there was some sort of billing issue( I don't Macy's any money) she said she needed to reach out to the Credit Department and

would have an answer when she returned. I was at work and told her I could be struck on my phone with all of this but to call me back which she did not. ( Before she put…

Men's macy southcoast plaza ca Hilfiger dept very disappointed In lack of cashier's available i will not Be my first choice if shopping any more This promblem has been going on for years So no it's not just Holliday seasons it Continuing promblem always!!!!