Macy's

As a platinum member I was refused service at Macys (Mid Rivers Mall-St Peters, MO)

On April 27 2023 7:32 EST, I contacted customer service at 800-289-6229 assisted by a representative named "Jen" to track my package. The UPS tracking number #2680952240 package stated "Delivered at Front Desk recipient Patricia". I DO NOT KNOW ANY PATRICIA, the delivery is for a Residence/Home address, there is NO Front Desk at this residence. Jen was very unprofessional in assisting. I asked to speak with a manager she refused. She requested to speak to the to the recipient of the package. I explained the package is a surprised for the intended and did not want to ruin the surprise party panned for the recipient.

I asked if the location of the delivery scanned by UPS could be traced to find the ACTUAL location where the package was delivered, she insisted to speak with the recipient who…

Disgusting customer service.

I bought makeup and the gift was missing from my shipment. I was told to come to the store and pick it up. They have been messing around with me for two hours. Macy's stores and Macy's online do not work together. I will never shop here again. Theybsuck

com for merchandise to equip my new kitchen. 25. which is a lot of money. The order was placed on April 7, 2023 at 9:53 am. At 12:31pm I received the following email informing me that my order was cancelled.

Since that time I have relentlessly trying to get my refund. It has been a frustrating experience to say the least. I am upset that a large retailer such as Macy's would have such poor service for its loyal customers.

This is unacceptable and not of the standards that I had expected from Macy's. I hope to receive a response soon.

I purchased a FIRM Mattress from Macy’s on February 23, 2019 for the amount of $1,454.4 with 10 years of WARRANTY. In order for Macy's to sell their mattresses they promise to all of their clients a 10 years FAKE WARRANTY, you will find out about it until you get into problems with their cheap material qualities, and their furniture repairs department are not well equipe to provide you with the service that you deserved.

I didn't call them before because we had COVID-19 suddenly circulate and everybody was very afraid to get people inside of their home. I visited the Macy's store where I purchased the mattress they told me to call Macy's bedding and furniture I did, and they gave me an appointment to come in 30 days. What's killing me they sent a stupid guy to inspect the mattress who…

Class action lawsuit.........? it seems Macys committing a Fraud as many of my friends are the victims of it. If you buy an item like Perfume. Macys offer you $10 less if you pay now and pick it up 10 days later.

BUT; many of us forget about it later. THEN; Macys charge the item plus interest of 15-20% and has no desire of removing it even a month after if you do not pick it up The General manager of Burbank Macys in CA.

where trying to fool me this has never happened & she refused to payback the interest and refund the money till we contacted the financial Dept. in Corp. ( 2 hours waste of time) if an item is not picked up, according to California State law.

item must be removed with in 3 days. and credit card must NOT be charged. After I paid the balance in cash the General manager…

Class action lawsuit.........? it seems Macys committing a Fraud as many of my friends are the victims of it. If you buy an item like Perfume. Macys offer you $10 less if you pay now and pick it up 10 days later.

BUT; many of us forget about it later. THEN; Macys charge the item plus interest of 15-20% and has no desire of removing it even a month after if you do not pick it up The General manager of Burbank Macys in CA.

where trying to fool me this has never happened & she refused to payback the interest and refund the money till we contacted the financial Dept. in Corp. ( 2 hours waste of time) if an item is not picked up, according to California State law.

item must be removed with in 3 days. and credit card must NOT be charged. After I paid the balance in cash the General manager…

macys has a very bad job of buying through the website, it has bad communication, I made a purchase through the macys app, they simply canceled the purchase and did not communicate it to me.

The online system fails to send a reset password link, while customer service (CS) is as useless in providing the way of resetting my password so I can access my online account to pay the bill. The CS rep fails to assist in the matter and in the end I get disconnected.

I Was trying to return a broken Piece of Luggage I bought from t store and they said they can’t return it

I was a customer at Macys Anderson Towne Square Cincinnati, OH 45255 on April 15, 2023 which had to use the restroom. 2nd floor restroom was marked “closed “ and to check restroom on 1st floor. I contacted a sales lady to help find the restroom, in which I was informed all restrooms in the store are closed to the public. YOU CANNOT DO THIS.

Under both federal and state laws discrimination in the provision of services or goods by businesses that are open to the public is illegal. Essentially, any business that is a public accommodation cannot discriminate against customers that walk in seeking goods or services.

While a business can refuse to serve a person for legitimate reasons, such as the infamous "No Shirt, No Shoes, No Service" signs we're all accustomed to seeing, basing a refusal to…

I just left the South Hills Village Macy’s and just witnessed one of the “Managers” be extremely rude to the associate who was putting clothes away. Now I shop your location just about 2-3 a week I’m lil older and the associate Robin has helped me on several occasions pick out clothing, she has stopped in the middle of hanging merchandise to assist me with shopping.

Today you mgr Billie who is at time’s extremely rude, I heard her say to her “ we need to get these clothes away fast like fast Peggy”. Now mind you I’ve never seen this Billie help her let alone anyone else and the other lady Peggy when I was looking for Robin who usually helps me she stated it was her off day, well I figured I’d ask her (Peggy) for some assistance and

she seemed as if it was a problem, so I just left…

I would give 0 stars if possible. Ordered two Godiva Easter bunnies on March 26 that stated delivery would be March 31… I called customer service several times over a 2 week period and was told item was in route… tracking showed the item was in Plainfield, IN for 2 weeks.

21 days after I placed my order Macy’s canceled it despite my telling the customer service rep I wanted it even though Easter was over. I still wanted the item yet they took it upon themselves to cancel. This was a horrible experience and I will not be shopping at Macy’s again in the future. Very poor service.

I have been at Macy’s men’s department, Oakridge Mall, San Jose, Ca on 04/11/2023 at around 2:30 PM. I picked a CLUB sweater from clearance department. Hear is the complaint:- 1. There was no where to find a cashier to check out. 2.

Finally, the security guard directed me and CB others to go to a place where they sale bed room and kitchen mattresses. 3. There was African American/Asian Women with short hair and skinny, training other 2 Asian women. The line was growing, about 10 people.

After repeated complaints, with rude manners and negative attitude, she took us to a shoos department to check us out herself. I was the first on the line, she didn’t take our complaint lightly. Instead of the red tag price, she wanted to charge me a higher price instead of honoring the red tag.

She…

I was at Macy’s Oakridge mall San Jose CA men’s department on 04/11/2023 around 2:30 PM. I picked a Marino wool blend (Club Room) Red plum, Small size from the clearance. 93 final price. The cashier with Asian/African American feature, short hair, skinny, who claimed to be a supervisor, with a nasty attitude, full of arrogance,refused to honor the Sale price .

It looked like she didn’t want to be there. I have been a regular customer for over 25 years, I have never seen anyone with that kind of attitude. I don’t recommend to anyone to go to that store with that kind of negligence.

She refused to give me her name and covered the one on her chest!

On April 8th 2023 at 3:30 pm my wife and I decided to go shopping for our three beautiful kids at Macy which is located at Galleria Mall in Fort Lauderdale FL. At first we went to the boys department and we saw a beautiful boy's jacket on a manican that we like to buy for our boy.

We waited for more than 20 minutes no employees on the floor. I went to junior department to find out if I can get someone to help me out. I saw someone working at the register which was Cassandra and I asked her if I can speak with a manager on duty.

She looks at me up and down and she said there is no way to call for a manager and she ignored me in front of several customers. I had to go to the men's department to find someone to page a manager for me.

The manager came which is Jennifer she was on charge of…

My credit card was declined. I called to ask why. none of which English was their first language All I wanted to know was why. I was told to give them my banking information. Told them NO. This is none of their business.

(4 times) They hang up. I called back to issue a complaint and they have no record of my account. What on earth is going on? I am through with Macy"s if this is the type of people you deal with

I am so disgusted with calling the customer service for help within 2 minutes of placing an online order I noticed it was the wrong shipping address . I called immediately and the agent stated that she updated my shipping address I had nothing to worry about.

The next morning I wanted to confirm that the changes were processed and to my surprise it wasn’t changed. She could have cancelled my order since I was within the 30 minute cancellation time frame . But didn’t. Now item purchased is still going to the wrong address and I have to wait for that entire process before I can cancel order.

I bought jimmy choo perfume on 6 buy now pick up later. When I went back where I purchased the perfume. I was told to go to CS. I Stood in the line for 15 minutes only to be told I had to go somewhere else.

I was send to 4 different locations trying to get purchase. When I finally got helped I was told that I would be given some samples because of my frustration of all of the running around to find help.

However I watched the two employees who was supposed to give me the samples. Put the samples in their pockets while I watched. 45 minutes of my time was wasted and I never received the sample I am so disappointed I won’t be shopping at Macy’s again.

Fired over coupon want job back over 8 years with macys 4155727698 10751705

Absolutely love shopping in macy's. But here it is I've ordered several things in the last few weeks and They came in pieces as usual not that big of a deal but the wrong perfume came. I spent a $150 on the perfume. The wrong. One came..

yes I sent it back. They exchanged it but the valentino Perfume I ordered omg. It's a gift. It's a good thing I opened the Box everything was twisted it wasn't in a spot that holds the perfume it's all damaged the Box that.

Is inside the Box so that happened at Factory who sent it out from I think you need to pay more attention to your packaging Department. because the makeup. I ordered all the boxes were damaged inside the packaging. And not exaggerating and I don't complain usually but it's almost $500 worth of stuff and everything seemed to be…

Macys in Kingston MA and Hanover MA have eliminated Womens plus size clothing. This is truly clear discrimination. Plus size women deserve to enter in store and try on clothing like any other woman. Yes I can order on line. Return 90 percent.

Need be able shop in a store like ”any other human.

on the top of your order online screen you no longer have an option for juniors , I always order my nieces clothes online and I ordered her a top in x small and it was huge . Why has the junior option been removed ?

There's no junior sizes available anymore . com is keyed in it doesn't go to Macy's I had to go through Bing to get to you . Hire a company to fix your site.

I returned a coat 2 months ago and I have not received my refund. There is verification under my account that the coat was returned. When I called all I got was an hours runaround that made no sense and still no refund.

I asked numerous times to speak to a supervisor but the lady refused. The unbelievably worst customer service I have ever had. Won’t be shopping at Macy’s again.

Bought a couple things online for over $500 and I mistakenly bought one of the two items so I called the customer service line as requested within 30 minutes and the customer service rep apologized to me saying she is so sorry that she cancelled both items instead of 1.

Like that’s why I called in the first place bc I coulda cancelled the entire order all by myself. So she said don’t worry the item was reissued and I did expedited shipping no charge. You will get an email in 24 hours.

Well I never got the item, I never got an email that the item was reinstated. So they supposedly wanted to offer 20 % but they can’t bc it’s already on sale. Like what?? You can’t fix the problem and now you can’t go through with honoring what you said?

Wow I am appalled at the lack of customer service and…

Will u check my account been a macys customer for years ???need information??

I bought 2 bottles of perfume at macy’s Woodfield mall but the price she charged me 126 dollars each and same bottle of perfume was 20 dollars cheaper each on macy’s online website so they charged me 40 dollars extra that is not gud service from macy’s

Bought a suit in January 8, 2023 the people were supposed to do some alteration and mail me this suit to my home in Jacksonville Florida. As of March 17, I never received any information we tried to call several times the men’s department nobody answers and the alterations department where we left them five messages and nobody answered.

I drove all the way to Orlando from Jacksonville and it turned out that the suit was still sitting in the alterations department. This certainly does not reflect well with the Macys image. No apology was given, and this has been a very, very bad experience.

Went to Macy's in Herald Square/34th Street's shoe department on the 2nd floor, no one was manning the register. No one was helping. Everyone was huddled in the back room (where they keep the shoe inventory). I stayed there for 10 minutes, two people in front of me gave up and walked out, i stayed and walked into the shoe inventory facility; everyone was huddled in a group cracking jokes. I asked if anyone was going to come out and help the customers, they all then walked away, but no one came out to help the customers who were waiting out front. One guy, that was about 5 feet away hiding yelled out "go away". I proceeded to wait 5 minutes, then i left and moved on with my shopping.

As the day ended, i decided to walk by and see if the workers were actually there and "working", but it was…

Macy's at the Woodlands Mall. My fiance and I went to purchased our wedding rings on March 10, 2023. The sales person separated the three rings into 2 bags. The 2 rings for finace were placed in one bag and the male ring in a separate bag.

When we left the store my finace and I left with one bag which contained only the finace rings, but we didn't realize it until we got home and checked the bags. We have contact the manager at the store and he refuses to let us see the video to prove to us that there were only two rings in the bag.

This is such a sad experience from this store on a lifetime experience which is supposed to be a happy occasion. The sales person knows that the rings was left at the register. But why aren't we allowed to look at the video?

I had issue with an order that was said delivered and it was not I called customer service and there handling of the situation was horrible,rude and would do nothing to resolve my issue. I have been a loyal customer for quite a few years.

I WILL NEVER MAKE ANOTHER PURCHASE FROM MACY'S AGAIN. THAT IS HOW UPSET THEY MADE ME. I BELIEVE THE SUPERVISORS NAME WAS KELLY. ABSOLUTELY UNPROFESSIONAL

I bought a wedding ring. with that being said sadly things did not work out as i planned so i need to return the ring. once in the stor i located the lady that sold me the ring and told her i needed to return the ring.

She told me i couldnt because i took the tag off. once she said that i asked for the manager and once the manager arived i notified the manager that i needed to return the ring. when i told her i wasnt getting married i felt she started to look down at me because she said "you know your not suposed to give someone a ring unless your shore right" after that i told her i didnt want to talk about it and

that i just wanted to return the ring. she told me i could not return the ring so i asked for her name and she told me it was Lienly and wrote it down on a card. when i asked…

I was verbally assaulted by a young employee at 1bout 2:45 on Monday, March 13, 2023 at the Return Desk in the basement at the 34th Street Branch i n Manhattan.

I was trying to return an item I had bought for. a gift and was not good enough .I presented my receipt and the item. The young man quite abruptly said, you cant. I then showed him the receipt and he insisted I cant - when I asked. he said, very strangely"company policy and you cant.". I asked for a manger. He said you cant do a damn thing! I was taken aback as I was not asking for a favor! I then asked a young woman who was standing there if she can help. She did and all was finalized as this pother person looking from top of her should was constantly throwing nasty words... who do you think you are, you are wrong and you are…

I purchased a necklace at Macy. Bought it as a present for someone didn’t like it so I take it back to Macy for a full return so they take a look at it and said to me a dimond missing so

they cannot do anything about it because it was never wear have all the tags on it so if it was wear the dimond would never find because it so tiny. That necklace was default I had to pay $99 dollars to send out to fix which is not my fault now they giving me a hard time to return it please don’t buy any jewelry from macy I am so

disappointed try calling macy store speak to three different and they telling hold on next you know they hang up

I went to Macy's on 3-13-2023 at 6:07pm I went to the ladies perfume department looking for a fragrance to smell I wait for 10 to 15 minutes and I found a lady working in another section of the perfume department and I asked if there were anyone working in the area where I was she said no it's just two of us but I'll be with you shortly.

Plus it was very hot in the store I almost passed out so I waited in the mall area in front of the perfume area and still nobody helped me. So I went back over where the lady was she was still busy.

So other people start coming and another lady start helping them first and she told them let me see what she wants. I smell the fragrance but I waited over a hour just to get help.

00 off the next week came no package called again asked for a supervisor she proceeds too tell me oh I understand let me ship them out I said wait they were already shipped she said no one shipped them so ok I'm mad I waited another week calls again oh your slides were lost in transit so we started a refund I didn't ask for a refund I asked for corporate we don't have the number but

in the back ground you can hear laughing like I'm not a paying customer I'm not letting me nor my family spend another dime in that place customer service reps act like they don't understand what your saying and what business just give refunds when the product is still in stock and the customer didn't ask for one smh

If I could give 0 stars I would. com and the sent me the wrong pair that they don’t even sell on their website. I called customer service and they told me it was from a 3rd party vendor so they couldn’t do anything for me. Excuse me?

com nothing on my order confirmation said it was coming from someone else. I already bought the shoes and have been charged. I’m a platinum member and the fact that I didn’t do anything wrong and I’m the one being inconvenienced to take back the shoes to an ups store.

The First Lady I talked to Diane never offered me to have UPS pick it up. Macys wont reorder the right shoes for me until they get the shoes back? Seriously! They sent me the wrong shoes but I’m the one getting punished to wait longer and they wont give me a refund.

This is absolutely bad…

I am trying to order a top. I have called several stores for help, but I give them a description, but your employees at the Tampa store and Fayette Lexington Kentucky store leave me on hold for an hour and never come back to the phone.

I have asked 2 of your managers to help me, who assure they will call back, but they never did from the Troy, Michigan store. I have been a loyal Macys shopper for 40 years, but I am finished shopping at Macys!!!

Please cancel my charge card!

This is NOT a complaint ! On 3/7/23 I was in the Macy’s, South Shore Plaza in Braintree,Ma. I was in the men’s jean department looking for some new jeans for myself and after trying on Levi’s and several other brands to no avail.

Your sales associate Tom went above and beyond to show me different jeans and recommend a better fit. If he hadn’t helped me I would have walked out without buying anything. As it turned out I bought 2 pairs of Tommy Hilfigger jeans and order a 3rd pair on line.

Tom is a terrific sales associate and Macy’s should be very proud to have him. Richard Slotnick 136 Cannon Forge dr Foxboro,Ma 02035

I have never been so disappointed with Macy’s until now. I was sent a shoes that has been broken with molds and it looks so disgusting. See pictures attached. I don’t bother to see the rest of my orders and I sent them back

Springfield VA. Extremely poor customer service. 50. I asked if she can explain how is that possible and she kept repeating “you want to buy or not”. No patience at all. No wonder this store is always empty l know l will not be back for sure.

Train your managers Macy’s this is beyond poor customer service I didn’t bother to look up at her name tag but she was managing lady’s department so she should have definitely be more knowledgeable.

Ordered a mattress and have yet to receive it. The customer service is horrible when trying to file a complaint. I have never had a bad experience until now.

Aventura florida mall. Two separate macys. One is mens and home furnishings. Tidy. Well laid out. The clothes fit the mannequins. Clearly looks good. Now I have to drive to the other side of the mall for the female shopping.

The store is tired and ugly. you don't give a darn about your plus size customers. The petite section just next door organized by color and size. and the plus size is thrown together. U have to rummage thru rack after rack as nothing is hanging together. By the way.

Plus size women want color. Why is everything tan grey black or navy? Where are the matching sets? I came to shop and was sadly disappointed. I dont like your store layout or employees. you bother them when you ask for help.

I think I'll move over to Bloomingdale's.

Billing/ collection. Lost merchandise and credit card at macys 8/10/22. Reported immediately from store. Mailed me another card, saying I would not be repsonsible for lost merchandise or credit card on counter. Reported from Macys. I received a collect notification from them late January, 2023!

I have been dealing with night /day. Location they said was Philippines. Have no idea what or if I owe anything? said: ohhh typo typo. So sorry. On the phone again telling me that all better, and errors were corrected.

Transfer me to a gentleman that says oh, I think you owe something? Said very messy note’s by people there. Transfer me to customer service can’t figure out? Transfer me to Collections! I again explain everything and I had really had it!

She says that I owe the stolen merchandise,…

Good evening, My complaint is against an employee name Akyet. I Darlene Donald a customer that was in Macy’s trying to purchase some men cologne and employee Akyet stop serving me without informing anything and started assisting another customer that was 10ft from where I was standing.

That wasn’t even buying cologne. I pause to see if the employee Akyet was going apologize for his actions and he look at me and said “what”. I stated and let him know how rude he was and how his customer service ethic was unacceptable.

And how he badly he represented Macy’s as employee. And he felt he still think he did nothing wrong. Then another employee Nassrin came explaining to me how the employee came from another country. I Ms. Donald stated that don’t give him a right to be disrespectful toward me…

I Macy card is blocked from online shopping. Online representive called me liar that I lie about items missing. It’s very insulting

Wanna say I am a loyal Macys customer here but I am disturbed by this place the way it’s going downhill. Your store needs to keep the good employees and start giving them more hours and be more understanding with them not have less people here not working where u can’t get help.

Andrea one of your managers is disgusting and not easy to talk to at all. I heard she even treats your employees with no respect! She’s being rude to people here the way she talks to people in general!! Won’t see me coming back here like I used to.

Jewelry attendants at Quakerbridge Mall in Lawrenceville did not greet me and were somewhat rude and inattentive when I greeted them! Gotta do better...took my $2,200 too Kay Jeweler's and I'm a macys cardholder

To whom it may concern,

On 2/24/23 I had the worse customer service, I have ever experienced at Macy’s customer service 800. Supervisor MarDIs hung up in my face after refusing to resolve my issue. Please review order 2622451517. The impo taedry espadrille platform wedges were sent on two different occasions in the wrong color Midnight navy. I asked three of the store representative do you have black in the wedges, and each time the answer was yes. After speaking to the last representative, who assured me that he was sending the black after issuing me a refund, I had been waiting for the black wedges which never came.

I called today and after speaking to the first representative there was no more black in my size, so I looked for another similar item which was # 15499443 and they refuse…

Attn Macy's I made an order on 02/21/23 my order was not completed so I called my bank and no one from Macy's attempted to charge my account. I called my bank and there were no declined listed on my bank account.

I call on today to explain to the customer service with Macy's and the 1st representative was going to replace the order and give me additional discount due to the error. I explained that I gave someone in your customer service my important information and they never order my merchandise This was disappointing to me.

While i was speaking to the lady the phone was disconnected, no one called me back. I asked to speak with a Customer Service Supervisor and she said that she could not accommodated me with any additional discount and really seemed unbothered that i spent so much…