Macy's

I have been trying to receive my refund for a MK Fanny pack that I have yet to receive for over 2weeks. I have been given the run around.

I went to buy some perfume from your online app I completed my purchase and I got an email that my purchase was canceled by Macy's. I called the number they gave me for security and all my information was correct they already took the amount from my checking account for the perfume and then try to get the same amount twice.

The woman said my purchase wasn't canceled and that if I verified my information that she could receive with my purchase then she told me the bank would refund my money in 5 to 10 days and she tried to hit me again twice for the same purchase so I canceled it not happy at all of my experience shopping with Macy's.

Very poor service from a representative on the phone. Associate was extremely rude. Employee Name Noah and employee # 91311804

I received an item that I didn't order so there is no order number. I have contacted customer service three time and visited a local retail store to return this item. I've been given a link for a return label, it requires an order number which I don't have.

I also don't have a workable printer. UPS charges customers to print their labels. I've been told to keep it, only to be followed by a threatening email twice that if I don't return the item by a certain date that I can be charged.

I'm being put through so much because of my honesty and no one seems to listen or care. I would like someone from the corporate office to contact me so I can have a printed label sent to my home address so I can send return this item I never ordered.

Dear Macy’s

I am writing to you to let you know how disappointed I am with a recent call I made to Macy’s.

On December 17th at approximately 11:30am I called to check the status of order number 2595695735 as I still have not received my purchase. I made multiple calls and each time I was left on hold. Finally I decided to stay on hold and I was on hold for over three(3) hours. I have taken a photograph of the call which shows the amount of time I was on hold with Macy’s.

I am surprised that such a well-known and respected company could allow this type of service.

Please contact me at your earliest convenience to discuss this matter.

Marilyn Garass 973-220-8741

Order items for my granddaughter and accidentally had it shipped to my address within minutes I called customer service the agent gave me the impression that he had changed it and made me uncomfortable when he asked about the person I intended to ship the items to “where is she from?” This is none of his business and secondly I should not have rated him as competent. The second follow up phone call still did not ended in the desired results. But they don’t mind you adding more to the cart.

On December 7th I was an employee at Macy's I was doing a regular shift and went on my break and as I was on my break a former co-worker rang me up he forgot to scan one item because of that they assume that I stole it Leo said I violated by bagging my own items I was never told we were not allowed to back our own items especially when I was just on my break they suspended me for a whole week and

I'm an epileptic I have seizures I actually had a seizure because I had a panic attack I did not know if I was going to keep my job or not I talked to HR it took her 4 days to call me she heard a little bit of what I had to say and told me she would review it and call me on a Monday Monday came and went she called me following Wednesday it already had been a full week I'm thinking that me being…

, waiting for someone in credit to pick-up. I was told it would be about 10 min. Mistake on my bill! No one came on to say it would be longer. My time is valuable. This is a minor mistake, but very annoying.

Since I have no intention of sending in the $2!!

I was going to order my sons cologne online and made a conscious effort to support my local Mall(Hamilton Mall) The mall isn’t as busy and it used to be so if I know they have something I’m looking for I get it there. I live in Margate, it’s about a 30min drive with the holiday traffic.

I knew what I wanted and went straight to the Versace counter to purchase cologne for my son. Three different employees told me that they couldn’t help me because it wasn’t the company that they work for. A woman finally walked behind the counter to use the register.

She told me that she would be right with me. I then watched her straightening up merchandise then helping two other people that walked up after me. Intentionally ignoring me. Then another employee walked behind the counter, to help another…

I have used my Macy's charge card for about 30 years and have always been happy with the service at Macy's.

However, last week I came home totally disgusted, and am closing my account. I have seven "Silver Member" coupons, all saying "---select reg-priced, sale & clearance items with your Macy's card", good through 1/5/23.

HOWEVER, when I went to use a coupon it was refused, as were the other coupons I tried to use. There are "exclusions" on the reverse side of the coupon but it is way to small to read ! The sales clerk didn't know why she couldn't use my coupons.

To me this is perfect example of Bait and Switch and I never thought Macy's would stoop so low. I would not even give Macy's one star, I'd give it a Minus.

This is the third experience I have had in the shoe department. When there is a sale on shoes one shoe is on the rack and the other is in the stock room three times they never find the second shoe in the stock room.

This has happened at the Macys in Green Acres Valley Stream, NY. This tells me the stock room is totally disorganized as I’m standing four other people are having the same problem. The shoe Manager (Rahim) was very helpful in trying to resolve this problem ..

This appears to be a waste of inventory why are the products disappearing ? People say they wouldn’t come back to me that’s not a resolution to a problem.

you sent me a defective item which I needed to wear -- the tag was marked defective when I received. How did it get sent to me -- I call customer service and they said they credit my account, but nothing for my inconvenience.

This is the second time in two weeks I received a defective item!! The quality of Macy's has gone way down, a store that was always held to the highest respect. I revamp of customer service and quality control is needed here.

I would appreciate a call back for this inconvenience since the call dropped when speaking to a very inefficient customer service rep.

good moring i am reaching out i went to your pembroke pines macy an place a order 688365628 i been calling they told they will refund the money but i cant reorder the watch i still have not got my refund ... can u please check an see whats going on ....i made a police report an every thing so i dont understand why i cant get the watch or my refund..... can some one call me or email me back please...

Worst customer service I ever experienced. Rep did call avoidance when I ask to do a survey and sent me to Spanish line instead. Ordered merchandise on 11/25 and still don’t have it. Rep informed me that the vendor they use does not have any information on my delivery and neither does Macys. Only response was sorry.

Rep then stated he could guarantee I would have my stuff before Christmas. I asked how he could guarantee that with no information from sender. He went silent. Time to get new customer service reps Macy

I purchased a child's jacket with them because their website showed it could be picked up by 4:00pm the same day. I arrived at the store and it was not ready . What really added to my frustration was the fact that they showed no concern and didn't even try to find out anything.

I called the 1-800 number and they said that it might arrive by December 27. I've ordered from them many times before, but their service is getting worse . I think I'm done with them

I ordered the same pair of boots twice from Macy's. The boot is: Marc Fisher Women's Vedant Tapered Heel Square Boots. The first order was the Zebra print (black and white) which were canceled by Macy's despite the boot being in stock which I confirmed.

Order No. 1 - Ordered Nov. 22, 2022, Order No. L1DQH053 (BLACK & WHITE) - CANCELED BY MACY'S Nov. 28, 2022; and

Order No. 2 - Ordered Dec. 9, 2022, Order No. 2597185082 (BLACK) - APPEARS LOST BY MACY'S.

Regarding the second order in black my account reads by Dec. 19, 2022. My birthday is December 18 which is why I ordered the boot coupled with the fact I plan on traveling to my home in Akron, Ohio for Christmas and boots are a must there.

These boots supposedly shipped via UPS on Dec. 12, 2022 however, from that date to this (Dec. 15)…

My online service was closed without any explanation,customer service did not tell the reason..please find out what is going on.thank you Sofia nakhshon

I tried to buy a pair of shoes today and had to leave my order unfinished as I had a problem come up (not online). Low and Behold- When I went online tonight, after many minutes of confusion, I was told that my order was already processed; that’s why I had been unable to do anything with my order WHICH I HAD NOT COMPLETED!

I called your "help" number and "talked" to a man who could hardly be understood and wasn’t even in the United States! Wow! How did Macy's complete my order (which I was told you did) without my doing so MYSELF?!

I am appalled about this whole fiasco! I am 83 years young -have been a customer in Cleveland and now, Denver for as long as you have been in those places; and I'll tell you what! If I don't receive a phone call tomorrow, Dec.

15th, at the number YOU HAVE ON…

Macys over charged me on the black friday sale and when i contact them they say i bought it on a different day when i have proof right here that i bought it on the 26th. They are rude and scammers

Terrible Customer service.

I would give zero stars if possible. Customer service phone number answered in another country, can hear them talking to each other in their language, can’t understand them. Spent over an hour on phone to no avail. Then ask just what I thought they could do.

Macys is supposed to be an American store they need to bring these jobs back to the US. We pay premium prices for merchandise they could at least give us customer service that is based in US that speak and understand English

Account(credit card)3774814360. My online service was closed without any explanation .l old person cannot shop in the store.any this service was closed?please investigate and let me know.thank you

I returned a dress - got proof of delivery via ups tracking. Never got my money for the return nor the dress. They kept my money and my dress. Over $100.

I went to your Dayton Office in Miamisburg-Centerville Ohio to return a necklace on Sunday, December 11th on or around 11:15am. Unfortunately I purchased a lot of jewelry that was too small. So I go up to Kathy who was already at the register.

I advised her I just wanted to return the necklace and have it taken off my Macy's card. I advised her I didn't have my card with me but I have my ID. She then asked my when I purchased it, did I have a receipt, then said "well I don't know".

I asked her you don't know what? She said she couldn't find it in the system. I advised her again that I had my ID. She's still at the register, still never asked me for my ID, still trying to find something.

So I asked her what is the problem? Do you wait on all customer's this way? She starts turning red,…

93 - Order #2598412154 · 4 items. I placed the order in good faith and I have purchased online and in-store with Macy's in St. Louis at the Galleria. I received a message that the order is broken down into 3 deliveries.

The order status is showing: "Shipment 2 On its way: Expected by Dec 11, 2022" on Macy's own web site. I spoke with a "Tatiana" (customer support) over the phone from central America who stated that the two items in Shipment 2 are not in transit and still in the warehouse.

She stated it takes 3 to 6 business days to have the items delivered. I told her that is not true; since she said Shipment 2 would possibly be delivered by 12/20/2022 and Shipment 3 would…

I ordered two items online, and didn't receive one of them. Macy's did not send me the correct item, even though the representative said I would receive the correct item. Terrible experience.

I placed a order two months ago call and was told it was on back order. I then placed another order and payed for shipment 2 to 3 business a didn't receive a a email called and was told that it wouldnot be there until January.

It was a Christmas gift i didn't receive a email telling that. Very upset and I will let the customers never order from. Here

I was trying to place an order and with speaking to 5 different representatives I was called abusive and I was told i belong speaking to a US based company, i said excuse me? Who am I talking to? I was informed I was speaking to the Philippines.

I had no clue I was apeaking to a different country but yet i was talked to very in appropriate and i asked to speak to someone that will help me, it is 2 hours and 45 minutes later and I am still on hold. I am mortified that i was treated this poorly.

I was accused of being raciest and abusive. Terrible terrible customer service and relations..

I returned merchandise, ORDER # 2551755915, 3 Travelpro luggage, on 11/29/22 in Garden City. Part of the original purchase was Star Rewards. The purchase received reads: Payment Details: Star Money $ 20.00 Star Money $110. 00 **** 1352 $ 313.16 Total to $443.16

I am in possession of a receipt that indicates "YOU HAVE BEEN RE-ISSUED $116.34 IN STAR MONEY. (053-0010-9801) (11291050 0010).

I NEVER was issued a card because Garden City does not issue cards. I was told it goes directly into my online account. It NEVER appeared in my online star rewards account. Below are the steps I have taken to resolve this issue:

1/30 ---- spoke to a representative named Rye who told me it will appear in my account by Monday and he will call me. Neither happened. 12/5 ---- spoke to a representative named…

99 reg. $50, WEB ID 11508120. Product was not on Macy's online. Customer service could not find it. She kept asking for a job# which was no where to be found. After 30 min's talking to her, I searched on google and found the microphone under Macy's with a different web ID number. (10061528).

In going to that number, Macy's online had the item as currently unavailable, not sold out. I had to do the work to find this out. The rep did not bother to offer me any compensation for my time. She did say, "sorry".

I asked to speak to a supervisor and she refused to connect me. So I ended that call and called another Macy's customer service rep. which did offer a 25% discount if I ordered something. 25% is not enough to compensate me for my time and disappointment, especially since their prices…

On Tuesday, December 6, 2022 I went to Macy's to make a to make exchange of polos sweatpants for my husband. When we enter the store, we encountered a woman they said that she was at Macy's store. It talk to her briefly in reference to the sweatpants that he is returning and then after a quarter jacket in a hoodie.

The pants that we had was blue I had already bought my husband a prepare for, but that being said the gray ones. The line was moving slow, so I went to the other side where it was a man name Keith.

I explained to him that I didn't have my receipt but I know I have the purchase on my phone and I have the cord that I need to purchase please and also I have the phone number my number. Keith immediately put a security alarm on the pants that I had already purchased and just was…

I HAVE NOT RECEIVED MY MACY CARD AND THE PRODUCT I HAD WAS NEVER GIVEN TO ME. THE MANAGER IN CHARGE REFUSED TO ASSIST ME AT THE ST LOUIS GALLERIA. CONTACT THE MACY'S CUSTOMER SERVICE ABOUT THE ITEM I WAS BUYING BUT THEY WOULD NOT ALLOW MY ITEM TO BE PAID.

SO, I WENT BACK AND FORTH AND THEN THE JEWERLY DEPARTMENT GAVE THE NECKLACE I WANTED TO SOMEONE ELSE THE NEXT MORNING. THE LADY AT THE MACY CALL CENTER TOLD ME IT WAS NOT HER PROBLEM. I WAS SHOCKED THAT THIS WOMAN TOLD ME THIS AND THE MANAGER OF JEWERLY, DURA, WAS TOLD THIS AND SHE DID NOT DO ANYTHING.

I WANTED THIS NECKLACE AND NEVER GOT IT.

ALSO, I NEVER RECEIVED MY MACY CARD THAT I SHOULD HAVE GOTTEN OVER 6 WEEKS AGO.

My experience at Macy's store in /Dulles Town center, Virginia today, 12--07-2022.

I purchased some items on-line and they did not fit me right. So, I went to return couple of items in the store. the first lady at customer service seems to be new and did not know how to return some items as I purchased some with Macy's Gift card and some with Macy's credit card. Then second lady by name Fariba sends the first lady for lunch and takes over. some items that were sent by Macy's.com order did not come with tags(Bar codes) But my order has all the details including pictures of every item purchased and the amount paid. Fariba says, they are not even Macy's items., when I have the order right in my hands with amount paid and picture of the item.

2)Then I had return Mechandise card, which was…

My daughter was looking for a cocktail dress so we went to the Macy’s at the Stonebriar Mall in Plano, TX. It was the most disgusting store I have been in in years. It made Walmart look like a high-end store.

They were short staffed which meant the were 4 huge racks of clothes to be put back out on the selling floor. There was garbage and clothes all over the floor everywhere. The rack were so stuffed you couldn’t even tell what was in them.

This store manager should be fired! I’ve worked in retail on and off for 40 years and this shouldn’t happen.

I called c/s from my phone- 210-426-6509, regarding the status of my order which was supposed to be shipped out next day. I found out that it won’t ship until the 14th. The rep, instead of disconnecting so i could complete survey, transferred me instead.

I called on 12/6/22 at approximately 2:40pm central time. Veronica Wegeforth

Order was sent to the wrong store have not been able to get the pkg send to the correct store or mail to my address. Spoke to representative at the Allen backstage was told I would get a call back never got the call back.

Customer service said the same thing no call back I live in Louisiana request pkg pickup at the Mall of Louisiana. Order #2610227013

I placed my order and when it came it was wrong. I ordered 2 king mattress pad warmers and 1 queen. I received 3 queens and they were shipped to wrong address. I called to try and get order fixed but no can do.

I have to ship back and then wait for kings to be delivered, I didn’t have credit card to pay for them AGAIN. It wasn’t my mistake but I’m the one having to suffer. I have to have surgery and this was to help the pain when I come home and the other 2 are Christmas presents.

I live in the middle of no where and I can’t drive with broken leg. Why can’t this be fixed, I’ve always loved shopping at Macy’s but not anymore. I’m so very upset, when I asked to speak with supervisor, he was too busy to talk and hasn’t called me back.

I’m sorry but your customer service sucks. I’ve wasted…

A return was in the warehouse on 11-26-22 and proceeded on 11/28/22: orders #2550311378 and the refund has not been place on my credit card 12/02/22

We were in Macy's San Francisco Union Square over the weekend, on two different occasions. On both occasions a Hispanic girl and white man, pretending to shop, followed me and my husband around while we were shopping. It was my birthday weekend.

This made me so mad that the second time, we left the store without buying anything. I guess this is what being black looks like in Union Square Macy's. You just won't let black people shop in peace. You just lost a fan and customer.

I went into the Macys store located at Willowbrook mall around the last week of Oct and purchased a pair of black slacks. Short time later tried to go back to return them but I didn’t have my receipt and since I paid cash I already new I’d run into a little problem returning the item but

since the org tags and the return sticker the rep places on the tag was still attached I thought that would be sufficient enough for my return but I was wrong. To my surprise when I went to the service desk the sales associate said although the tags were attached when she tried scanning the items doesn’t appear in the system what’s on ever .

As I stood there confused she called the department manager Wendy which was even worse she had such a bad attitude and the knelt thing she said was that I had to…

I was written an email that a manual return would happen and I would get an email confirmation within 24/48 hours. I never got my return amount. You guys kept my dress, and did not return my money. I can not speak to anyone bc customer service is the worst and I literally waste my breath every time I call.

Macys order number: 2540568918 Ups tracking is: 1z7270769097545192

I placed an order October22 and it’s December and I haven’t received anything when I call they just hang up on me and they refuse to connect me to a manager and when they did, I got disconnected all they did was just refund me my money

Over one year ago, when I was living at a different address, I had a package from Macy's stolen. I have since moved, but because I reported the package stolen, Macy's now refuses to process any orders I place, and has basically blackballed me from shopping online, which is astonishing as I formerly had a Macy's charge for over 30 years.

When I called the "consumer protection team," the representative LIED to me and told me that the charge was declined by American Express, which is interesting because prior to calling Macy's I had already verified with Amex that it was Macy's that had declined the charge. The representative made the situation worse when she transferred me to a number where NO ONE ANSWERED THE PHONE.

When I called back, a different representative refused to give me the…

I purchased items over three weeks ago and since then returned both items. I received an email both were received. Now they will not give me my refund. They say they don’t know when I call customer service or wait 10 more days.

com but there is nothing on the page (just blank). I want to file with the BBB but can’t find the appropriate address. I have a credit over $160 due to me and have received nothing but the run around.

I have emailed and nothing back.

Y’all company is so horrible I would never ever in life order from u guys , the customer service is trash omg . The customer y’all need to let everyone go , nobody can’t speak proper English. No one sounds like they were train properly.

I went Thur 15 agents still never spoke with a manger .. this is terrible

Today I was looking to buy some jewelry at Macy's and get the 30% off Friends and Family discount. I saw a sign that said who was eligible for this 30% off, but was somewhat confusing to me. I asked a Macy's employee who was in the jewelry department, who all qualifies.

She explained it to me. And so I asked, if I am not part of the friends and family, then I don't get the discount, not even a lesser discount. She said, that is right, you just get what the other sale prices are.

If this is true, I am very very disapointed in Macy's and I feel like I have been deceived by Macy's because I have been getting emails from Macys letting me know about the Friends and Family 30% discount. No where does it say, that this discount is limited to certain people only.

I realize this employee could…

i A,m star reward member , i got 10giftcard from macy for my birthday , went to today to got levi.s for my wife went to pay was told buy sales lady only can you one coupon had family freind dicount , but this was for me birthday gift, the lady was bad did not to help i have shop there for years but this is last time , that how you lose customers coral springstore ticket 10181239 0110 11.55 am

Just after opening, the carpets looked unvzcumed. The tile floor were dirty and had really dirty and old pricing stickers. The sales people were great. The clean up was not very good. Apparently, they have no supervision or leadership

I purchased shoes from the Lakewood Center. When I arrived home, I realized the shoes had been worn and were dirty. I called Macy’s customer, when the representative answered the phone she was laughing loud. She asked me several times the purpose of my call after I told her for the 3rd time.

I was calling to report a problem with a purchase item. She said oh she can’t help me. I asked could it be documented she said no she can’t help me. I asked to speak to a manger, supervisor, or anyone higher than her.

I asked for her name she advised me that was confidential information. I said This is customer service why can’t I know who I’m talking to she said I was talking to Macy’s I asked for her name again she said it very fast and with a strong accent I didn’t understand her.

She refused to…

My order number 2568179555 was placed on November 24 by phone to a call center agent from the Philippines and the agent put the wrong address when I opened my email on November 25. I immediately called for them to rectify and change to the correct address but they did not do it because it was sent to the wrong address.

Again I called and they told me they cannot do anything to replace my order because everything was out of stock already. I am so frustrated because I waited for almost a year to purchase all theses 5 items of cashmere that only happened on Black Friday.

All I’m asking is to re shipped this items to the correct address. Thank you