Macy's

My name is Tsion Gedamu , I have been trying to resolve this issue for several months before they do all this ridiculous activity. I purchased this products back on January 7 and order number is 2419706238 with a balance of $915 total, so because of size I returned all the items in that order but

when it was supposed to be credited back to Macy's card $915 , it was only credited back $617 but all items on that purchase was returned and processed a refund and

also they can see it on purchases and returns so to resolve this issue , I have called thousands of times and explained to Macy's customer service but that have been hanging up the phone on me and

also not understanding the issue I have been explaining very poor customer service and poor in language. I had also emailed but they said…

If I could give Macy's a 0 I would. Last year during Christmas my ordered never got delivered and when I called they said that I would have to place it again and that they couldn't do anything about it.

When I asked for a refund they said that I would see it in my account again but I never did. I placed my second order again and it STILL didn't arrive. When I tried calling they said that they couldn't do anything about it.

I got an email saying that my refund was not going to be processed. $100 down the drain and they were christmas gifts!! The customer service people tried to help me but on their end they aren't allowed to do anything.

MACYS IS A FUCKING SHIT SHOW.

Macy's cut ties with the Salvation Army only to endorse LGBTQ issues. I'm no longer shopping at Macy's unless this decision is reversed

I ordered some merchandise and found out the customer service representative changed my address to Newhpshire when I live and pay them in California. I called and reported it right away to another Rep, and she said she can’t help me .

I placed online order on the night on November 26 the money was imeditaly taken off my card then in the morning I got email it was declined and then I tried reorder and then was told I had to pay more money witch I said no to then was told macy has nothing to do with it when yes they do I ordered from there I spoke to my bank macy has my money in a pending account witch is completely wrong if the order was going to be denied they were never supposed to take my money until order was going to be shipped now cause of there mistake I'm being told I can't receive my funds until 7 to ten days witch I can't even go buy the item now cause the sale is over I been lied to all day it was a mistake made by macy not me or my bank but

I'm being lied to this matter needs to be resolved I feel as if macy…

For some reason I can't use my Bank of America Master Card when ordering on line from Macy's. I can use it in person, but every time I've tried to use it for an online order is gets declined. Bank of America doesn't know what is going on either.

When I call Macy's customer service, I get completely useless customer sevice people, If they have to go off "script" they are helpless. They make absolutely no effort to resolve this. And I get the impression they just want me to hang up.

For several decades I had a Macy's credit card. But when Macy's started charges "service fees" (not finance charges) I cancelled the card. I was told that when CitiBank took over that is when this started. I had no balance for quite a few months but was charge several dollars a month for just having the card.…

What is the point of sending out coupons when you can’t even use them? Also. I walked around for over a half an hour to try to find an associate. Macys has sure gone downhill.

I went into a Macy's store today and attempted to make a purchase. Forgetting my credit card and also the fact that I had my account setup whereby if I didn't have my card with me I couldn't make a purchase.

After my card being denied the customer service clerk called Macy's customer service 800 number to try to find out what the problem was. When speaking with an agent in the presence of the store clerk, it was clear to the both of us that he didn't know what he was doing.

After asking to speak to a supervisor not once but twice and being told that he could resolve the issue ( which he didn't) I was placed on hold multiple times. He then informed me that the phone number on my account was a business phone number (I've never had a business) and that the number that I was giving him was…

Tried to place order online. Website not working. Then I called customer service to place order. When I went to pay I was told my Macy's card # was not valid. I have been a member since 1970. 1st I was told by your Credit Dept I had another Macy's credit card number.

But, when I gave the customer rep the last 4 digits of my SS # she told me that it was incorrect. I told the rep that the card was in my maiden name and not my married name. I had to call your 800 number back to place my Xmas order, which took me a total of 1 1/2 hours to finalize my order.

I would like to know why my card was denied? This is crazy. I have been ordering from Macy's since 1970!!!!!!!!!

I recently ordered a product from Macy’s and after receiving an email stating my product had been delivered, I hadn’t received it. I called and tried to get the situation resolved because the name signed or provided to UPS was one I have no type of connection with, there was “nothing” they could do for me because they received proof of delivery but that proof wasn’t to me!

This makes me extremely upset not only because I didn’t receive my item that I was anticipating, but because of the fact that I not only paid for something to get shipped to the correct address but also because they state there’s nothing they could do for me.

I tried to buy a pair of ugg boots I have a 30 % coupon they said couldn't use that's ok but they were not nice about can u please help me thank you

I was checking out at Macy's in St. Cloud, Mn, on Nov. 22, 2022.

The cashier asked if I'm using my Macy's credit card, to which I responded no, I don't have one. She offered me to apply, and I would receive 20 percent off my purchase. I politely declined, and said I'm paying cash.

She kept insisting that I should get one, and seemed incredulous that I wouldn't apply for a Macy's card. I was becoming annoyed at the number of times she kept saying that I should get one.

NOT GOING BACK TO MACY'S ANY TIME SOON......

I live in suburban Chicago. Today I went into the city to go to the large Macy’s on State St. It has gone out of business. Then I walked to the store at Water Tower Place. It has also gone out of business.

I called Fox Valley, Oak Brook and Bolingbrook stores. There was no answer at any of the stores beyond the robotic answering device. I then tried to order online. I was informed there was a computer problem and advised to chat with a representative.

I ended up speaking with two different representatives. I took over 30 minutes to get my order placed. Wait. I thought I was done but I was informed there was a problem and it wouldn’t go through because of the computer.

I was advised to call customer service. I succeeded in placing an order only to find out that it will take up to a month…

Hi, today i purchased Chanel eu de parfum. My first point of contact with a lady (boy cut) was very nice. She explained about the offers well. This resulted in me agreeing to make a purchase. Now the entire deal was that you will courier the perfume to me as I got 15% off the offers that starts on 29th Dec 2022. This is pre sale i got. Till here everything went on smooth.

The lady at the cash counter Glaudia (i am not sure if i got her name right) firstly she thought I'm Mexican and she was taking to me Spanish. Thats ok. All through out my purchase i felt she was very rude. Secondly she kept on asking me for an I'd i asked her why do you need an I'd I'm only buying a perfume she said for the address (common i may be a tourist perhaps it is a departmental store and where ever i am…

I ordered Levi's Sherpa jacket with gift wrap and gift card but there is no wrap or card what so ever also poorly packaged. Would not shop at Macy's if this behavior continues also let my friends and family know.

I’m so upset right now, just placed a call twice to Macy’s Customer Service Center, both time I spoke to a representative from the Philippines and both time I was disrespected. After explaining my issue and what happen and how many times prior, I’ve called , the representative would stating they’re looking into the matter, place me on hold for over 20 minutes then

return to tell me the time frame for the return has expired or the item wasn’t returned. Now, knowing I did return the item I asked to have the call escalated, both time I was left on hold for over 22 minutes.

After my second call I was steaming. The frustration was due to the lack of care and disrespect that I received from both individuals. I did ask both the, center location, as I do with any call. They both responded the…

Charged credit card several times after screwing up my original order. Called 6 times trying to have matter corrected, each time something else was deleted. Customer service wanted to charge my credit card again to replace items. I said no, decided to go to the store directly after being told by Rep that the items were available at the store.

Drove to the store and was told no one was available to help me. Once finding a stock clerk to search for Items i was told that they were not even in stock! Done with Macys!!! NEVER AGAIN!! Rep put me on hold and left me there when I asked for a supervisor.

They lost my items and i got stuck between macys and doordash The customer service kept me on hold for 60 minutes I waited for the order for 10 days and they cancelled it without any notification or a call and i have to wait another 10 days for a refund This is not acceptable !!

I payed with Macys credit card. Returned some items back to the local store. Instead of refunding my money back toy Macy's card I got a merchandising certificate . 5 month I have been trying to get this money back to my Macy's card.

I called 9 times spoke to different departments, 4 different supervisors. I have been hang up or tresfared to render departments only today by 5 different people. Now my certificate is deactivated and I still didn’t get my money back.

They up offered me Star rewords money, that forces me to spend more mo eye at macys and this star re-records expire in 30 days. I still don’t get any help. Please help me. com My cell is 603-496-5093

You advertise “save an additional 20% by opening a Macy’s charge account but then are told it takes 7 to 10 days to approve! False advertising/ switch and bait tactic. Other companies approve you instantly ( basically)… why can’t Macy’s do the same?

We ended up making a purchase but will not attempt to open an account with you!

Unable to get proper price adjustment on an order. I paid $93.71 for 3 items (2 sets of glasses and 2 pitcher) and was refunded $17.00 as a price adjustment. However, here is the math: 3 items @ $28.99 each = $93.71 (including tax); sale price $21.24 x 3 = $68.66 (incl tax). The actual adjustment should be $25.05. Balance owed to me = $8.05 (incl tax).

I have had one very long customer chat, 4 emails, and another customer chat, but no resolution. My price adjustment request was filed timely and Macy's had made 2 price reductions when I filed my claim.

There are no shopping carts. I understand that you are a part of a mall and don't want to lose these but I feel like I dread going back because I had such a dreadful experience walking around holding things in my arms. With a bad back it was a very unpleasant experience.

2554965728 I would like to file a complaint against you guys due to I have not received my order and the rep was rude I would like my money back

After shopping 5 times in the past month: no signs at the escalators so you don't know what's on which floor. Impossible to find cashiers. Only one dressing room on a floor that was open. Dressing rooms with clothes scattered, and racks of clothes not returned to proper places.

Walking all over the store trying to find cashiers, dressing rooms, specific departments, and no one around to ask. Totally frustrating experiences. Am a 73 year old long time customer who is giving up on Macy's.

order online Nov 10 Levi jeans still not arrived wen i ordered said was in stock I call and get different arrive dates 3 so far, worse customer service they dont care said they just work there. will never order online macy again

To whom it may concern, I have been Macy’s customer and card holder for more than 12 years and I’ve been happy with my purchase experience until the past 2 weeks. For the past few weeks the orders that I placed on line had been cancelled and I had to call the customer service and wait on hold and talk to 2 people for 1:45 hours to get the orders replaced.

The worst part was for my last purchase I was denied the offers that I had at the time of my online purchase. I was told those offers were not available any more. So instead of having a convenient online shopping I had to waist 2 hours of my time 2 days in the last 2 weeks only to buy the same items more expensive.

This is not acceptable to me. I am a frontline medical worker and work in Emergency department and can’t afford to talk to…

My name is Jeanne Gardner. I have written on this website and have called the store at South Shore Plaza in Braintree MA several times to no avail. I fell in the store on Oct 14, 22. Was told some one would call to see if I had suffered any ill effects. Which I did.

It would have been decent! I want you to close my StarRewards Account ending in 9048 as of this date November 14, 22. I will call the # on the back of my card in a couple of days to make sure it is closed.

00 off on reg, sale, &clearance items. 00 dollars or more. When purchase sale item in-store says items aren't good for coupon discount. Deceptive practice to consumer to have you come to store to spend on credit card that is supposed to have discount on sale items that doesn't happen!

Says your items are excluded with customer no way to know which items are included or not. Should be posted in store if only select items. Nice way to treat customers.

On 4/3/21 and 4/24/21, I purchased a complete set of London fog Brentwood 11 luggage from your store in Victor New York. 00 charged to my Macy's account. London Fog allegedly warrants the luggage for 10 year years on a limited warranty.

Having utilized the luggage once on an airline flight, several of the pieces lost the zipper handles making it impossible to unzipper the luggage. I have written to London Fog warranty department several times about this problem and have never even received a reply to my complaint.

I have even written to Iconix International(allegedly the owner of London Fog) without the courtesy of a response. I would think that Macy's(a store I have done business with for over 65 years) would be concerned that a company whose product Macy's sells fails to even…

The customer service department is horrible and supposed to be of service. Never received an order and it turned into a nightmare of 8 calls and not resolved. How can you mess up a replacement order? Just ask Macy’s they are champs at it!

To begin the rating would be a -1. I have been a loyal customer with Macy's for 10+ years. 10/30/22 called c/s to place order because I wanted to use my Birthday gift card &$10 surprise Macy gift card.. The rep took the number & code of both cards but never credited my account..

When I seen the total on my Macys credit card. I called C/S explained the issue the 2nd rep took the numbers from cards but failed to apply to account to account on 11/2. Rec'd 1 item (red shorts). looked at tracking on site 2 items were sent to wrong address.

when called was told items were returned and other will not be delivered due to incorrect address.. Called C/S asked to speak to spvsr. By the name Sheara, she was rude, unhelpful, and stated the previous rep was incorrect!!!. Needled to say no one could…

I have had a terrible experience. I placed an order on November 13, the fraud department sent me an email asking me to call to confirm that it was me. I call today November 14 and they tell me that supposedly everything is fine to go into my account and place the order.

I go in and it declines again I call the macys sales department and no one has any idea what happens after transferring me 5 times to 5 different departments the last one tells me that I have repeated the order 5 times that is YOU and now I have to wait 24 to 48 hours before they return it to me so that I can place the order again.

An order that I am paying for express shipping because it was a gift. In short, the worst experience, what a pity!

I have called Macy's in Costa Mesa California I spoke to after making six phone calls I asked for the women's Department social dresses. And all I kept getting was the toy department. Three men answered. The last man said he was the only one in that department so the first two were lying to me so I just tried to get to just any Department I could to find out where I need to go to return address.

So I chose the Lancome fragrance department. And again it was just the woman was rude and just would not help me. I ordered a dress online that is slightly too big because the size I needed you were out of stock.

So I went one size up now I want to return it. But can't get good customer service from your Costa Mesa store.

Just left Macy's a Del Monte Shopping Center. We wanted to purchase an item. I walked all over the main floor looking for a clerk to ring me up. " We are so done w/ Macy's!

My complaint is how easily Macy’s fired an employee of 18 years for trying to protect his employees and customers from a robbery. He was stabbed and then fired. I will no longer shop here and also tell my friends and family how horrible they have treated this employee David Walker.

I have worked with him at Macys, he was my manager and my mothers manager. Shame on Macy’s for this terrible decision. I have lost what respect I’ve ever had for this corporation.

I have called for three weeks customer service and either they disconnect or give no information before forwarding me to someone else who does the same. They have admitted the item I ordered was damaged in the mail and that I would be refunded.

Four weeks later, no refund and 15 calls to customer service. Platinum member who will never buy from Macy’s again.

There has been a false account balance on my account that . I have been calling for Macy’s to fixed the problem but all in vein. Anything I call I will get different response. The first person that I called in March said I used my card to purchase something and the month and what I purchased she hangs the call, I called the second time I was told a that I don’t need to do anything that after 90 days that I will get resolved.

After 90 days I discovered that balance is still on my account and my account has been reported on my credit for missing payments for 150 days. And I have not been using this card since last year December. I keep seeing that my balance keep increasing on that particular account, I have cut that card and trash it. Since last…

I ordered 3 mattress pads each separately----web ID Web Id 13658388 ---not supposed to be waterproof or water resistant according to website. First order came--says waterproof. Maybe they shipped wrong product??? Re-read website--not supposed to be waterproof or water resistant according to website. Ordered second time---again waterproof. Ordered third time--again waterproof.

Also quilting pattern on delivered items not same as pictured. Called Macy customer DIS-service--they say their info says waterproof or water resistant. NO help whatsoever

I have going through way too much to get my credit card refunded for items not received.

Well haven't been able to purchase anything from Macy's for a while but my relatives estate just closed and so I was prepared to refurnish my home with Macy's furniture and bedding Etc and imagine my surprise when my card was declined with an 800 credit rating it was declined cuz I haven't used it in a while.

I am here to tell you that I will never spend one thin dime in any Macy's store ever again. Y'all can just go screw yourselves.

I ORDERED UGG'S I RECIEVED MICHAEL KORS BOOTS AND NOT EVEN MY SIZE. THEY GAVE ME THE WRONG ORDER. THEN THEY SAID IT WILL TAKE MORE TIME TO SHIP MY CORRECT ORDER

the lack of customer satisfaction. one tells you one thing the next isn't sure. then the next says their was misinformation. i will stste my money is not going to make or break macy's,yet bad relations travels fast. used to go into manhattan on a steady basis and was thrilled !

I bought a diamond ring online in December 2021 from Macys Colonie Center, NY, A month ago one of the diamonds a big chunk fell out. This was a gift for my boyfriend. Online they never offered insurance. Now we take the ring to Macys and they send it out and we pick it up October 21, 2023 and pay with credit card for the repair.

Happy to have it back and 10 days later the same exact thing happened in the same spot. I spent many phone calls to get Macys customer service to answer.

Finally someone answer and says she will call the repair shop. She did not call me back , I called several times , no answer.

Finally , the woman got on the phone and said to bring the fire g I. And the repair shop in California will have to look at it. Really discouraged , at this point this ring that meant so…

I have been overcharged on my account $634 because the credit and purchase mistakes on your billing office and I have been on the phone 6 times with multiple associates/ supervisors and it has not been fixed. This is going on a month now. For being customer with with you over 25 years I’m disgusted with the service.

My name is Phillis Laster (773/624-1312). On or about August 3rd, 2022, I ordered a beautyrest mattress set. The mattress set was delivered as expected however within 10 days, I noticed the mattress had begun to sag in several places. I informed customer service.

A technician was scheduled to come to my home to determine the problem. After 3 or 4 rescheduled appointments by Macy's, the technician was at my home about a month later and determined the mattress was defective. Today is November 1st and a new mattress is scheduled for delivery on tomorrow however, the old mattress was not scheduled for pickup.

This has by far been the worst customer service experience in my lifetime and I'm old. I am now experiencing problems with my back as result of sleeping on this mess. This is awful and…

too long to explain. one thing for sure no customer service to speak up. for some reason never can get a decent response. was told numerous time different rhetoric. even though I was told something they could not honor it!

my money will not make or break macys but on the other hand a bad word isn't any good pls call me on my land line at 941 951 0979 thank you

Tried paying bill on phone . System sensitive, directed to a lady. 00. Asked to speak with supervisor after waiting on hold forever. Then tried calling corporate office. Phone no longer works. 00 because your system is sensitive. Macys I’m so not happy.

Do a better job Macys!!!

Macy Platinum credit card canceled due to employee error. Customer service requires i start over with new application at basic level rewards Till purchases reach level of platinum. I have been a loyal customer for decades and pay off balances automatically, Everyone apologizes but no one can restore my platinum status.

I am pleading with the executive department to restore platinum status. In the meantime I will re-apply for a new credit card

I placed an order last night and called this morning to cancel. I was told I could not cancel it because it had begun processing. But when I go to Marcy’s do come to check the status of my order he had not started processing yet.

I also have not received an email yet. So there shouldn’t have been a reason that I couldn’t cancel. I talk to two different people and the second one was rude and wouldn’t give me his full name. You guys also need to ship clothing on a hanger.

I hate getting my stuff all balled up in small bags. I pay too much for my items to get them wrinkled. My order number is 2589827757.

m. and received an error that shows the link is broken (see attached).

Also when I tried to make a payment through the automated phone system, I received a message that the system had an error. So after speaking to CS Agent I asked to have the fee waived due to your system failure, for which I was transferred to the tech help desk.

Instead of fixing or saying that they would fix the error the technician said it was my bank's fault. Clearly from the attached message it isn't bc I don't use Citibank. mind you the department has really just opened. THEY JUST HUNG UP ON ME AFTER I WAITED FOR MORE THAN 30 MINS. THIS IS VERY UNPROFESSIONAL!!

BUT I'M SURE YOU'RE AWARE OF THIS BEHAVIOR BC I SEE WHAT YOUR RATING IS FROM YOUR CUSTOMER'S VIEWPOINT. SO I WILL ALSO FILE MY COMPLAINT ON THE BBB SITE…