Macy's

On October 14, while shopping at Macy's at the South Shore Plaza in Braintree, MA, I took a horrible fall on a ceramic tile floor. It was caused by a supply cart that apparently was somewhat jutting out in the aisle.

The staff was very helpful in getting me up and taking the time to write down all pertinent information. Within a few days a man named Jim called from the Claims Dept. He left his # for me to call him.

I've called back three times to no avail. but nothing. I had a very bad bruise on my knee and my right hand is still swollen and sore which left me unable to care for my grandchildren in the following weeks.

I would like an apology from Macy's and some sort of compensation for this upsetting happening.

Hello On the 29th, my friend and I were in the Perfume dept and checking out the scents. We asked for a sample of IDOLE NECTAR FLORAL AND SWEET, The service man was short and dismissive and told my friend NO!

we are sorry we do not have any. She decided to purchase the smaller bottle and all of a sudden he has a sample? I have to say I will never go to Macys for perfume ever again. They are rude and not helpful.

You need to change the way your service people help us. Suzanne Patnode 23 knollwood drive Bethel CT 06801

Orderd item online, tried to track it, it says it cancelled on the left side and shipped on the right side, and arriving date is changing every day. Talked to 4 representstives, and they say opposite things, some of them saying, the item was cancelled and I will get a refund.

Agent in customer service dont know anything, they just do, what I can do by myself track item on site but if I need additional information they said their sistem is down. Stopped shoping at Masys forever

I called customer service n I have had problems with customer service in Philippine. Every time I say to be transferred to America customer service they get up set because I asked for an agent in my country. Last time I call I related my issue n I could no under stand what she was saying n she started yelling.

Then called again another one answered this time she said sorry the other yelled but she was hungry. Now I ask for American agent n they hang up. What is going on? I want to resolve my issue but now it is a game with this agents that you as a company have created .

You should offer MINUS stars for the horrible service and lies if you email Hilary Speck or Melissa Roberson! Both of your employees out and out LIED to me! I first contacted Hilary due to an ink tag being on a shirt I ordered online.

I ordered online due to covid precautions and the fact I have no immune system, I have not gone inside any stores. So, when I received merchandise with a tag attached, I am FORCED to go to my local Macy's store.

Since Hilary's name was inside the bag and said she was the one that bagged and shipped my item. I emailed her first to make complaint. 00 gift card. Btw: this all started back in August! Weeks passed and no coupon.

I emailed her again and again and again. Finally, her supervisor, Melissa…

To whom it may concern, I am writing to inform you of the horrific customer service I have received to date in order to get a resolution on my investment and or money I spent. Me and my wife who frequent Macy's decided to purchase a new Mattress as the last one we purchased was deemed defective and could not wait any longer due to the discomfort we were having.

With the latest Purchase we Ordered a Mattress which will be outlined in this email on 10/15/2022 to be delivered on 10/22/2022 between 10:00am and noon. As we waited for the delivery around 1:30pm we received a survey via phone asking about how good the delivery service was.

Confusingly we both were concerned that someone may have received our purchase / Investment, So we placed a phone call to find out what may have happened. 00…

Macys is Horrible. I took my ring for an estimate to Briarwood mall and they took it upon themselves to send it off to a 3rd party company which I was not informed of. And got my ring sized with OUT my permission and my ring was gone for 2 MONTHS .

They Literally had to Call the company and DEMAND my ring Back. It came back without the jewelry box. This is my 20 year ring from the University of Michigan and Both Macy and the 3rd party are dropping the ball .

NOW I am calling to make a customer complaint and they are giving me phone numbers to places that are NOT even macys. I AM APPALLED.

Very bad, rude,nasty, experiences , which have Cost me MONEY, I'M ON A FIXED INCOME! THOSE HAS TO BE SOME OF THE RUDEST EMPLOYEES I'VE EVER SPOKE WITH! I'm talking bout your Overseas Employees! My Wife and I SPEND A LOT OF MONEY WITH MACY'S, THEY JUST PLACED AN ORDER WHEN I TOLD THEM NOT TO!!

WHICH HAD ME VERY DISAPPOINTED,I'm still upset, I'm a Senior Citizen+ I'm Disabled, what a Shame!!

I am trying to find out the status of my claim number 91194196. It was filed in August. Some damage was done to newly painted walls going up my staircase as Macys tried to deliver a dresser. It was undeliverable even though your delivery men tried very hard and were very courteous because of my winding staircase.

I sent pictures of the damage which was not massive but nonetheless was done. I sent an email with the estimate of $300 from the painter. com. Each time I asked for acknowledgment that the information had been received. There has never been any response.

I’ve worked with Macy’s furniture and bedding Customer Service. They acknowledged that there was a claim on file. I have been following up and pleading for some kind of response and I…

I just received my bill from Macys and this happens every time I pay my bill off. I paid the bill the day I received it. Then I get a bill for the interest which was only $2 but then I have to call and go through the whole thing every time.

I get how Interest works. But if I paid the interest, do I then receive another bill for the interest accrued on the interest. I have many many credit cards and Macys seems to punish you for paying your bill off!

The service girl told me that they would not be able to adjust my bill again. No worries, I will never use that card again. It’s way too much work!!!

Worst service

Tonight I was standing in the vestibule waiting for my husband to pull the car around because it was raining. As I was standing there a young lady walked out the first door & than walked to the outer door leading to the parking. Lot.

By the time I looked up there was a guy who came running out of both doors and proceeded to grab the girl by her jacket and her purse. He grabbed something out of her purse and threw her phone and walked away.

This is by far unacceptable for security or man hitting a woman ever. I don’t even know if she knew what he was doing because we were all confused as to who or what was going on. I hope she presses charges and I don’t see how macys thinks this is acceptable.

I order from Macys online. I picked up a package at the store the first week of October. The bag was ripped and an item was missing. The store clerk took my name and number so she could check if the item was somewhere in the order room.

She called me back with 24 hours and could not find it. She gave me theMacys customer service number to call. She was very helpful. I called customer service only to be disconnected and then when I spoke to a representative the system wasn’t working.

I called again a couple of days later and asked that the item be resent. I was told it would be resent and there would not be another charge on my card since I already paid for the item. Well I waited for over a week and never received the item.

Once again I called customer service and was told the item was…

I RETURNED ITEMS TO THE STORE,WAITED ON MY REFUND. IT TOOK TO LONG SO I CALLED MACY'S,TALKED TO SEVERAL PPL THAT COULDN'T HELP ME. AS I LOOKED AT THE RECEIPT I DISCOVERED IT HAD RETURNED MY REFUND OF $148 N CHANGE,TO SOMEONE ELSE CREDIT CARD WHOS ENDING NUMBER WAS ON MY RECEIPT NOT MINES!!

I DON'T UNDERSTAND WHY THEY CANT LOOK AT MY ORDER HISTORY N SEE IT WASNT MY CREDIT CARD THEY RETURNED MONEY TO,AM SO DISAPPOINTED IN THE RETURN SYSTEM

I picked up my order on Friday Oct 21st 2022, from the Prince Georges Mall. My order number is 2524889537. When I opened my package I can immediately tell these were the wrong shoes, they were the wrong size, and they were used/worn.

I contacted customer service immediately. I was told the shoes came from a warehouse and not a department store; which is still no excuse. And I was told that I should receive a email with a return slip within 25-48 hours, which I still have not received.

I would like to know how could used shoes be switched with my shoes I ordered? Isn’t there check points even in a warehouse where the product is monitored and checked? Are there not cameras in this warehouse? Because this is theft.

And a investigation needs to be done. I don’t pay money for my order to be…

I bought a men’s dress shirt at Macy’s Tucson Mall. 50. I paid $30 at the store. I called customer service and was told I had to go to the store for a refund. The store is 25 miles away.

They refused to issue a credit to my charge card. It will cost me more to return to the store with gas and time. I have never experienced this issue with any other store. I will never deal again with Macy’s

Hi. I returned a pair if shoes to the Macys store at Tyrone square Mall on 10/11 I had ordered them on line . They did no fit properly. Every time I call to customer service as to why I have not gotten the credit I am getting the run around as to why They did could not credit my card.

Now the customer service lady is telling me I have to wait til Nov 3 to get my refund on a store certificate. Never had this problem before. I would rather get the credit back on my card. Can someone help me please.? Thanks for your help

I ordered a clutch bag from Macy's. When I received the package it was the wrong order, with a packing slip to a different person and city. I called customer service and was told I would be emailed a return label "in a few days" and I should take it to UPS to return it, at which time the correct item would be sent out.

I asked for a UPS pickup because it was not my mistake and the UPS store is not close to me. The package was picked up the following day. I called customer service the next day and was told I had to reorder the item.

I reordered the item and checked a few days later and there was no order under that order number. I called again and reordered. com and it said the order was canceled. I called again (same day) and was told I had to reorder.

At this time I am waiting for the…

I keep getting my transactions declined even though I have plenty of available credit. I am sick and tired of talking to foreigners in customer service who lie and read from a script. I am a store employee and it's disgraceful. I plan on contacting Jeff Genette. No wonder I am losing clients.

I would like a call back at 954 367 6810. I am contacting the BBB

SHAME ON YOU MACY"S!!!!! 99%!!!! While inflation is killing our wallets already!!!! Right before Christmas!!!! SHAME ON YOU!!!!!!

I have never filed a complaint to any retailer in my life.

However today I believe one is in order. I understand staff shortages, however my daughter snd I waited very patiently for 35-40 minutes while staff worked through a complicated transaction. There were three customers at counter. The second person went through there transaction and I was next.

I had been standing in front of service member the whole time waiting. A woman who had been walking the store came to counter and told service member she was next. I asked service member if the woman had put something behind counter to wait for it and her answer was no.

I was to say very irritated that she was totally unaware of us standing in front of her for almost 40 minutes. This is the reason Macy’s has been a huge disappointment.

Received dirty used old tanks (boys) ordered 3 Ralph Lauren tanks. Not only were they used and ripped and dirty, one of them was an old fruit of the loom.

Placed online order on 10/02/2022 for Clinique makeup & lipstick. Some freebie items came with the order. Received one of the freebie items 10/08/2022 but have yet to receive the makeup, lipstick, and other freebie items. Tracking said makeup & lipstick expected 10/05 but did not start shipping till 10/06 arriving at Austin Tx on 10/07 then sent to Pflugerville Post Office the same day. Still have not received.

Cannot reach a person at Macy toll free # to address the situation till Monday which is a Fed holiday or Tuesday concerning this issue.

If I could zero stars I would do just that. Horrible customer service. No IS representation. I can see why Macys is going down the toilet.

RE: order number 2516585381 I placed my order on Sunday and then received an email noticed I won’t be receiving it until tomorrow, Friday. I paid an additional $10 fee to expedite shipping to be received no later than three business days which was yesterday!

I absolutely need these shoes before tomorrow for my wedding attendance! Big thumbs down to Macys and I will definitely press this matter and share comments with social media as much as possible. I will never shop Macy’s again whether in store or online!

I did a job application with just to be told they were moving forward with someone else I bet if I wasn't black I would've got hired since there asking for my race at chapel hills mall I will never be buying anything again from this racist store

Bullied,harrassed, discriminated against by the store manager as well as he instructed the workers with no grounds to not sell to me as well as threatened to call the police after i requested with witness the details regarding a warranty on a Diamond bracelet that had previously needed repair and replacement within three months of purchase Tried to get support from customer service and was disconnected and given lies that they would call me to help rocess a formal investigation just so

shaken up ny the unethical and misuse of authority as well as no accountability by Macys corporations. Spend thousands for years and always deemed Macys a respectable company and was humiliated and bullied again today when my family went with me to repurchase another 14000 bracelet and treated…

Went to return an item. Stood in line while the cashier spent 20 minutes talking to a woman at the cash. She could have invited her over for dinner and continued the conversation. She was not speaking English. She was walking away with the woman she cashed out and I said, we’ve been waiting in line for 15 minutes.

My tern came and she lied and said Macys only takes on line returns at one desk at the back. She said her name was Laila in mens dept. at 7:20pm. She didn’t care that she lied. She pretended that she couldn’t understand what I said, when I heard her speaking English to others.

This behavior is biased against people that aren’t Arab. Clearly, she has time for the Arabic community but. It for those out of ur. I except better behavior than this from Macy’s

I understand Macy’s is a large company, and it takes many people to operate a company like this, but something has to be done to help the customers, that call in making payments over the phone! It, very difficult understanding a customer service person that speaks very fast and doesn’t speak good English !

I usually pay my bills online but because of vacation I was late on my Macy’s bill, which I’am usually on time. I decided to call and pay over the phone. After repeating my routing # several times to the girl, thinking she finally got it right, I received an email from Macy’s saying the process failed and my bank couldn’t process the payment.

I called the bank and was told that they never received the payment and that they probably ( service rep) put in the wrong numbers. The bank…

I want Distrct Manager to look into this matter and help me get my refund done . Customer s please don’t go to this counter,they tell lots of lies to sell Lancôme products in Macy’s.

I placed a very simple order, received somerhinf completley different. I returned the shipment to the store and contacted customer service. They said thwybwould send ny oder and waive the 2 day express shipping. Never came. 5 days later called.

Was told the same thing. Never came. 5 days later called again. dat including dob and credit card #. Still no order. 5 days later called and was hung up on.

went to the macys in the north shore mall massachusetts donna that was working the cashier at the womens clothing department was not personable at all very rude to my mother when she asked her a simple question.

CUSTOMER SERVICE IN INDIA IS USELESS. They barely speak English and don't understand what the concerns are. Horrible experience, all the time. From now on, I will stop using Macy's, no matter the price they might have on those items.

Most of them are cheap products anyways.

macy's reduced my credit without informing me.. I used to have $1600 credit since I got the card.

I have been paying my credit payment on time for so many years, I need to have my $1600 credit line back immediately and I have already updated my income yearly $45,000.00

What I just saw on TV about your stores broke my heart. It showed how Macy's uses dogs to sniff out crime. That's fine and good but those poor dogs live in a cage. What kind of life is that?

Even Police dogs have homes and are appreciated and not just used. You should be ashamed of yourself and someone should lock the owners of these dogs in those cages instead. This will go out to social media. Those poor animals.

It seems the more money people make the uglier they become. I will never step foot back into one of your over priced dumps again.

I forgot to make a payment because I was hospitalized with a blood clot in my lung and when I came back I noticed that I have a few phone calls from Macys telling me about my bill I called this morning I spoke to someone the person we just wanted to hurry up and get the payment and was very rude I will no longer deal with Macys I will be making my payments and forgetting about the store I felt very offended and Customer Service was very horrible for me even at the time of need when I’m still sick.

Your customer service need to learn some more manners and speak to people properly or better learn English better for they can talk to people normally your receptionist or your person for customer service was very rude and didn’t wanna hear my story and hang up on me

Terrible customer service that’s getting worse by the day. I was shopping for a perfume on Macy’s website and used the online chat function. Both associates were incompetent and rude. Alba O hung up on me before I could ask her another question.

Cheryl didn’t respond at all and disconnected the call right away? What are these people doing to justify their paychecks? Do they do any actual work?

I have been trying to resolve a problem I am not place an order with the star I still have not received my order and they refused to apply the star money to the 179.24 I have called all the channels I stay online they switch me to other people everything I am so disappointed with Macys I may not ever use it again

Thank you Mary 317-908-5007

Unfortunately I had a horrible disappointment with Macys gift card service. On June 11th I got married, I received from a friend a gift card of 200 dollars, when I went to use it they had already used it, I immediately called my friend and

he brought me the receipt so I could go to the store or call and try to resolve it. I went to the store where he made the purchase of the card, an attendant called the central and they said that this card would have been used, but they could not provide the data of who made the purchase, and

only I would have had contact with the number of the card, I was the one who scratched the card, they said they would contact me by email or send me an opinion by post, today it has been almost 3 months and until today I have not received any response, after…

I just left Macy's in downtown Chicago. As I enter the store I left my book bag in the store with a clerk I asked if I could leave my book bag at the counter imfrom flint and we all ways leave bags or book bags at the front with a worker I am not familiar with Chicago or Macy's I purchased a pair of shoes for my dad no one could find the counter that I left my bag at I couldn't remember which entrance I came I asked security could look at the camera I ask for manager he stated that he was the manager very unconcerned what if it had been a white lady my age I'm sure she would have gotten better response I asked if he was gonna pay my fare he said no arrogantly white people approximately at let 3 got my contacts I left my shoes over hundred dollars because I didn't want to get robbed they…

Hey I’m a customer that just witnessed one of the mangers being very rude to one of the employees all cause she has on a security uniform why having on a macys name tag anthe way she approached the employee was very rude an disrespectful an then she told the employee to clock out an go home an then gonna say to the employee all you had to do was change your shirt

I have been in contact with Macy’s credit card and customer service about 10 times trying to find out why I am not and have never received and passes/coupons in the mail or in my wallet in the Macy’s app. I am a platinum cardholder and use my card often.

No one can seem to give me an answer why I am not receiving them. This is supposed to be one of the additional benefits of being a platinum card holder. I am getting frustrated that I am not getting any answers and am still not receiving them.

Can someone please look into this for me?

I placed an order in 12/21 cancelled the order 10 minutes later, called costumer service I asked if they rcvd the cancellation was told basically"to bad to sad" several weeks later I tried calling Macy's CS no answer so I tried to return it at the store they refused the return.

I returned it myself @UPS. Seven months later no refund. So how desperate is Macy's worst costumer service EVER!

00 dollar charge at a gas pump. The representative couldn't resolve the issue and when I requested a supervisor she said one was not available and for me to wait the 5 business days for the hold to fall off.

I advised her this has happened 4 times before and I was told the last time my account should not have that issue again. She still told me to wait 5 days and I wasn't transferred so, I hung up and called back.

The next rep would not transfer the call at first, when he did it was not to a supervisor and they wanted me to repeat my issue. By the time I got to the 5th rep, his transfer was to no one...

he tried to muffle his voice and act as someone else. The 8th rep decided to transfer me to an agent in the…

Chicagos State Street Store…downstairs bathroom is disgusting!!! Macys should be ashamed!! Sadly, you need a code to get in and it still was the worse restroom I have been in in a long time. I was shocked. Macys has become a slum lord!!

Placed order #2527387995 online for 2 misses tops. Received a comforter! Had to use my time to pack it up and get it to UPS. Then received 1 of the 2 in the mail but received a confirmation that I received 2. Called customer service and they were absolutely no use at all. They couldn't understand me and vice versa. This is not the first BAD experience with Macy's online service. It seems that when I place an online order I need to hold my breath and see what happens. 9 times out of 10 it is not a good experience. I had to hang up on the 'customer service' person because they were no help at all and I have not received my order in full. I can't help but shop else where.

I would appreciate a response from an executive.

I was at Nacys in Newport news ,and the cashier didn't want to give me samples after I purchase 108$ worth of cologne. a. samples . Just gave me the samples of what I bought.. Than 8 had a chance foe 25% off since I'm a Bronze member.

She hit no on the screen.. Just poor customer service, plus rude..

I went to pick up my on line purchase on Monday, July 25, 2022 but learned it was returned as the Representative ( Vanessa ) failed to advise her team that my due date was extended as I had COVID. I drove 15 miles and told her "I was not happy". Vanessa went on to say with a loud/stern voice " YOU DON"T HAVE TO BE RUDE" and continued to argue that it was " NOBODYS FAULT". I said, " what??? this does not make sense". She went on to say she was not able to attend work on Sunday as something came up and that the team would have not known about the new date. So much for Accountability!

More importantly I was shocked with her response to me about being rude which prompted me to not only report this poor experience immediately to Hans the local Manager but to escalate and file this complaint.…

False advertisement and poor customer service. Earrings on sale from 400. to 120. as advertise went to purchase and the were 400. with 15% off which was 300. but add stated 120 was told the sale ended a day ago why were they still showing for the 120.

Customer should been aware sale ended day ago as advertisement should have been removed a when sale ended. Which has now created a false advertisement. My bag # 8201 33995

I bought a mattress from. Macyz and purchased a protection plan to replace my mattress 3 times within 10 year period if it got damaged or stained. Now after two years they changed the original plan and lied saying the plan was for a free 20 dollar mattress pad that was given to me with my purchase.

00 for that plan which was added to the 600 bed I purchased with macys. Who in their right mind would buy an insurance plan to cover a cheap mattress cover. Its worth 20 dollars why would I spend a hundred to purchase that.

They scammed me and I want a refund. I want my money back for the mattress and that plan they cheated me on. I'll return the mattress back. They are scammersb