Macy's

I was at Macys store at Soutridge mall 5300 S 76street in Greendale Wi I opened new card and have 20% discount which clerk didn’t apply (I realized when I come home) I also ask for one particular shirt for different size Gyselle (clerk) give me phone numbers of 5 stores to call around and order my product.

I was purchasing many time from this store and I never call around and looking for my size I called 5 stores and never got answer With this price of gasoline , I have to drive back 40 minutes)for somebody to give me 20% Generally I am so disappointed with all this expiriance including other stores who never answered

Trying to get my refund for 4 weeks

Macy’s online customer is horrific. Their online chat agents are unable to assist and are obviously not US based as they don’t understand what I was communicating. Friendly? Sur, but clueless friendly doesn’t solve my problem

On Father’s Day I shopping at the Macy’s in Southpark Mall in Colonial Heights, Va. while shopping for cologne, Sherrie the sales person was very unprofessional, first of all she asked me what I could afford, she kept saying things that were offensive, trying to make me feel like I couldn’t afford anything in there, always wanting me to buy small bottles that’s not what I wanted, I could have bought more items but

because of her racist actions, I didn’t.. she

A cashier check payment was sent to Macy's credit department to pay off my creditcard on May 23, 2022 (noted that 3 other creditors was sent cashier checks at the same time and posted and pay off the accounts) Macy cashed the check on May 31. Payment still was not posted to the account # and copy of statement was sent. I have called several times and was told not to keep calling and that I need to wait 21 days for resolution. I contacted the bank and was informed that Macy needed additional information; it was provided. I do not understand this process it not fair or justifiable to hold someone payment. And I think Mr. Christian does not provided good explanation when they have the proof. I would appreciate a call back today regarding this complaint.

My number to be reach at 2252888741.

Return policy is lame. So if someone bought a gift for you and you want to return it they force you to take a store credit if you don't have the card the item was purchased with. Why would I, it was a gift!

So am I supposed to drag that person around with me to present that original card! It's total BS, basically Macy's is making those $'s stay at their store even if I don't want any of their merchandise in exchange.

I will never shop there again, and I will tell everyone I know and post reviews everywhere telling people to stay away. You just lost my families business.

They placed an order in store for me and I never received it. Every time I called they said wait 10 more days before refund. I called 4 more times and got no resolution. One person even asked for my bank account information even though she knew it was charged on Macys card.

Kept asking for email or phone # every time I called. I was transferred many times on different calls and I would hold for 30 min and then they hang u. I said they have my email I have has this account for over 10 yrs. And get emails.

Finally yesterday a month after the order I demanded a refund. They gave me to a person who said it would be handled but have to wait 48 hrs. So we will see. It was the most frustrating experience I have ever had. There is much more.

It I won’t go into every call.

I placed an order that was divided into 2 shipments. The 2nd shipment did not arrive at the ETA so I chatted w/customer service. We agreed if it did not arrive in 5 days I was to contact again. I called and the person I spoke to, after explaining twice, said she needed to wait 5 days and if it was not delivered she would reship.

I received an email stating my order was returned. I called customer service again and tried to get an explanation and after telling this person3 more times what had happened, she said she would reship. She called me back and said she could not reship because it was marked for return but I could buy it again for the amount of the product plus shipping.

I had already paid shipping and did not want to pay again. She said she could return it but would only refund…

I had a store credit at the Macys store in Lenox Mall Atlanta GA last January, 2021. I did not return to the mall due to Covid-19 and had not used the store credit. I went to the Lenox Mall mid May 2022 to make a purchase and was told I could not use the credit. The store clears was very helpful and proceeded to contact the number listed on the back of the card (1-800) 511-2752 to verify the reason the purchase could not be completed.

The agent on the phone asked to speak with me to verify my details. The store clerk verified my card against the receipt linked to the store credit as well as my picture ID. I was asked forward a photo of the front and back of the store card; provide my full name, billing address, email address, city and state I received the card, month and year and state…

My complaint is that I paid for a warranty almost 4,years ago and now that I need ti file a claim it’s not supposedly covered but when I brought the warranty in the store I was told it covered stains, marks. etc. I will be notifying the BBB and my local news channel because I feel deceived and lied to for taking out this warranty for Macys to make more money off of customers.

I call customer service number after being on hood forever they hang up… my packages were left at ups access I called back and forth to have those undelivered packages sent back to macys to credit my account.. to no avail.. horrible service

I received a egift card for mothers day, email came from macys to my email on 5/10/20. I tried to redeem egift card, it asked for my email, I gave email and got a message that something is wrong call customer service.

I called customer service numerous times and no one has helped. I spoke to a manager named Tim on 6/1/22 associate # 91161872. He tried to contact my niece who purchased the egift card but she didn't pick up because she was at work.

He gave me his extension to call back and let him know a good contact to call my niece. I called him 3 times today, 6/2/22 and waited several minutes to be transferred then the phone hung up, 3 times, very frustrating.

Macys have my nieces $50 but I have no gift card to redeem. I need help and no one is helping me!! 4394

If I could give 0 stars I would. About a week ago I purchased a custom couch from Macys that would take about 20 weeks to make. The next day I found out the information the sales person gave me about shipping was incorrect and I had to spend 2 days trying to get that fixed.

Then a couple days later I found out the information about how and when I would be charged was incorrect. I was charged for the entire purchase right away. It was supposed to be a deposit and a "pending" charge now and the pending charge would drop off.

I was charged for the entire purchase right away. I have spent 2 days now trying to fix this issue. Half the customer service people I spoke to said yes, I was charged but there is nothing they can do about it and the other half said that I wasn't charged.

My bank has…

I received an e-mail gift card, from my cousin for my birthday. Was not able to redeem using her or my email address. Called 3 times, and 2x they hung up on me, before I could explain the problem. The 3rd time she didn’t want to listen to the question I was asking.

So I didn’t get this issued resolved, and I’m a platinum card holder

I received a message that my sofa was damaged so it wouldn’t be delivered today. When I called to find out what the damage was and that I wanted to talk to someone that could give me some first hand information the girl hung up on me.

They have set up a new delivery date for two months from now. It says on Macy’s site that it is in stock and available for delivery so why didn’t they deliver one today? This is totally unacceptable! I have no furniture to sit on in my home now!

I need this remedied immediately! I want to talk to a competent individual that can help me.

Ordered 5 items. Received 1 item & 4 should have arrived on May 5th. Said they tried to deliver on 5th which needed signature, didn’t leave package saying will deliver next day. We were home AND have video camera - didn’t see any one.

Was informed that package was damaged and was sent back. Never got any msg as what happened to my almost $400 worth of merchandise. Ended up calling to hear if I want refund or process my order. What happened from May 5/6 till May 23rd?

Very poorly handled my order. Disappointed with how order was handled. Original order # 2426096717

On April 9th I attempted to purchase a dress from the Macy's store in the Palisades mall. There were 2 racks of white summers dresses. There was a 20% off sign with an additional 15% off if you used your Macy's card.

At the register the the dress rang up at regular price. I told the cashier about the sale sign and she said "no". I said "I will show you". The cashier next to her said "I keep trying to tell her but she wont learn" "After I insisted 3 times she finally followed me to the sign.

She stated that only the dresses on the rack with the sign were on sale despite both racks having the same types of dresses (cotton, white and short). I found the exact dress on the sale rack and she said "no" because customers move stuff.

I returned to the register and asked the other cashier to…

Hello

I PLACED A ORDER LAST AND IT HAS BEEN CANCELD 4 TIMES I HAVE SPOKEN TO SOMEONE IN EVEVERY TEAM NO ONE HAS BEEN ABLE TO ASSIT ME . THIS HAS CAUSED ME STRESS AND TIME AND I DONT UNDERSTAND HOW CAN NOONE FROM MACYS CAN HELP ME WITH ISSUE. I WILL BE TRAVELING ON FRIDAY AND I LOOKED FOWARD TO HAVEING THESE ITEMS.

After pretty much staying away from Macy's for the past 10 Years, I guess the "friends & family commercials got to me especially because it was Mother's Day coming up. Last weekend I opened a new Macy's/American Express Card and I shopped.

Throughout this week I've had to call Macy's at least twice per day, in-which, I found that Macy's has out-sourced it's customer service to the Philippines. Challenging as it is to understand due to the language barrier, the background noise of the loud parties and the customer service representatives having side conversations in Tagalog is unbelievable as well as unbearable.

Needless to say, I hung in there to prevent having to go downtown and shop. Everything I was told turned out to be wrong. All the delivery dates were wrong, I didn't receive items…

20. 20, not once or twice but three times. Never received an email back. I expected more from Macy's, very sad for sure.

I shopped at Macy’s today, in Sterling, VA. The store was not comfortable, it’s was hot outside, and in the store. Also, the Ladies room, is in need of repair. Disappointed, for sure.

Customer service was very good. But store seems to need more managers.

Thank you.

P. Schott

Worse customer service. They out source their customer service help to out of the country. They are poorly trained. Refused to connect me to a agent in the US. My package was lost over a week ago still no refund or items replaced.

Won’t be surprised when they go out of business soon.

Worst Customer Service Experience EVER- I called your call center at 2:22 pm on 03/25/2022 to get a price adjustment on (2) items. One item had just arrived at the store and the other was still shipping from (order # 2403962738).

The customer rep indicated that she could give me a price adjustment on the item that was still shipping but could not give me a price adjustment on the other item and told me that she made notes and will give me a price adjustment when it reaches it's destination.

I had already received notice it was at the store for pickup. I indicated that I was not comfortable with that answer and how else could she assist me? She then replied that she already told me she couldn't give me an adjustment on that item.

So, I asked to speak with a manager. After putting me on…

I called re purchasing a mattress. The rep told e she was on her way to lunch.

Ordered expensive pillows for a gift and two pillow protector covers. I got the pillows and a MATTRESS protective cover! STILL WAITING. On hold for at least 12 min with a horrible static connection

Hello,

I submitted a compliant through the website and it was about seven paragraphs long and I'm not going to rewrite it, but will provide high level for you to comprehend and understand my total frustration with macys.

I was informed that my furniture would arrive on 2/8/2022. I have not received any communication of the next step so on 2/7/2022, I call Macy's furniture store in Dublin OH and the store manager answered the phone. I began to explain that my furniture was to arrive on 2/8 and he bluntly cut me off and said "who told you that". My response was "your store clerk" he then proceeded to call me Sweetie and told me that I was wrong and did not understand the process.....HOW AM I TO KNOW THE PROCESS?????? I don't work for Macy's. He continued to yell at me and call me Sweetie.…

Was told my furniture would be delivered today. Was called3 times by Macys. Told the driver would call last night to confirm time. No one called. I called store and they said driver would be here between 1-3. No one showed up.. cleared all rooms for furniture. Called macys,they set me up for next Wednesday.

What happened? Even bank took money and put it back!

I received a flyer giving notice that there was a men's suit sale on President's Day. I went to the store and they did not have a combination of jackets and pants my size in any design. Jacket: 48 long pants 40x32.

The inventory was very low. The sales personnel in the store kept telling me I could order a suit online. We all know that sizes are not the same from all manufacturers. If I wanted to buy a suit online I would have stayed home.

I'm not going to buy a suit without trying it on. I felt like the whole campaign was a bait and switch.

I use the Frederick, MD store. I received a flyer that you were having a men's suit sale on President's Day weekend. I went to the store and the inventory was very poor. I could not find a matching jacket and trousers in any design. 48 Long 40 X32.

Every time I was approached by a salesperson they said I could order online. We all know that all brands have different sizing so the need to try the suit on was my goal. They must have told me five times that I could order online.

If I wanted to do that I could have done that from home. I'm not going to buy a suit without trying it on. I felt like the whole process was a bait and switch. Why have a store sale with no inventory?

It was a frustrating experience. Regards, Carl

I bought a queen mattress at your Sunvalley store in Concord, CA in November of 2021. My salescheck# 43795112. When it arrived, it appeared smaller than a queen. After measuring the width of the bed, it was 57” in width .

My prior two queen beds that I shared with my 6’5” ex-husband had always been fine . I looked on my receipt and all the information I could find on the Serta mattress to see if it said full/queen on it (it did not) as well as looked on internet to see if queen sizing had changed from the 60” (which both my previous mattresses were).

My current 6’ boyfriend and I were elbow to elbow on this mattress. So I called Macy’s and explained the problem. Without any questioning, Macy’s said they would exchange the mattress. They did. They brought me another one and it was also…

I was in the Macy’s store at 401 South Lake Avenue in Pasadena, CA on 2/19/2022 in the jewelry department at approximately 12:39 pm and wanted to purchase two pairs of earrings for which I stood at the counter for about 3 minutes without any acknowledgment. There were two sales ladies in the department and they both had one customer each.

So I said to the one sales lady “excuse me” to ask if I could pay for the earrings there, and she looked at me and said I’m helping a customer and walked away. I was taken aback by her rudeness because I was a customer also and only wanted my question answered and was going to wait my turn to make my purchase.

I then went over to the sunglass counter which was right next to the jewelry department, because there was a guy just sitting there and he told…

I purchased 3 hall rugs several years ago, quite a bit of the pile fell out immediately, I was sure it would eventually stop but to this day it is still coming out, it is down ro the backing it some areas. I live alone so there isn't a lot of wear and tear.

They are from the Majesty collection, design is Aubusson, 2 sage and 1 cream. I did expect better from Macys, I am a frequent shopper.

Hello my name is Shawn Gant I've been a loyal customer of Macy's for quite some time. I brought several pieces of furniture from your store, but this last situation I'm astonished, appalled, upset and disappointed by the level of service and the miscommunication of the situation, which all started in September 2021 when I called inquiring about a mattress.

I had purchased my initial mattress 10 years prior to that which I understood that you guys no longer carried which was a Sealy Posturepedic I spoke to a representative and I explained to her what type of mattress I wanted and that's when she made me aware that Macy's doesn't carry that mattress anymore and I asked for the closest replacement of what I've had for the last 10 years which I was very pleased with.

What was delivered was…

I am so tired of ordering a specific item/color online to be delivered and when i receive it, it is NOT WHAT I ORDER. Macy's does not have the right to replace item I order. Then I have to return item to the store for wrong item/ color that they choose to give me.

If what i order is not in stock, Macy's does not have the right to replace my order PERIOD It has occurred several time and I am frustrated with online service.

I was at the Roseville Minnesota store yesterday and was appalled by the condition of the store. There were piles of product on the floor and the store appeared dirty. I know you are short of staff but this was awful. I hope that this was an anamoly and the store will be back to all goods hung or on tables, not on floors and the store will have an appearance on being clean. This is our main department store in the area and I hope it can continue to exist. I wish I had taken a picture but I was in shock. The other that were shopping with me also were left dumbfounded.

Claudia Bomier

Employee told me wrong information at the store telling me they could put me in for Macy's American Express. I specifically asked was it the same account and that I could cut yup my other Macy card. My other Macy card is on auto pay.

I get bills in mail from that account .

However there is no need to open it right away because it is on auto pay. The I find out after I get a call that a bill is due and I find out there is two separate accounts. SO then my credit limit is reduced from 5000 to 500.

I go online to to pay and get account up t date. So now Macy's will not put my account limit back to 5000. Your employee gave me bad information. SO now I am stuck with a credit card with a limit of 500.

I could have kept my old account and used it for purchase. By running my credit it lowered…

I will not do any more online ordering from Macy's website. When ordering multiply items your order will be delivered in multiple shipments that are difficult to keep track of. One of my shipments from January 12th still has not been received and when I look at the tracking report there are over 35 diffent tracking updates with the last one indicating the shipment (shoes) was being returned to sender on June 20th.

The item on my account indicates it was delivered on January 14th. How can it be shown as "Returned to Sender" on January 20th and also listed as "delivered" ?? I called and requested an immediate credit to my Macy's card and was told a supervisor would have to call me back.

Surprise, no one has called me back. I would appreciate a call to discuss. (954-288-7101) Below are the…

The store is located in Hialeah, Fl Department : finish line man department Subject: Shoes size change Manager: unable to remember her name Shoes bought cash on 1/23/22 date of change 1/27/22 Size 10 1/2 need a 11 This Conversation was conducted in spanish which I’m ok with that. The manager (a very young lady) states that the shoes that I tried to return were used, I explained that I had just bought 2 pairs of shoes, the only time they were used was to try it on.

She stated that the staff will never sell a shoe like that because the bottom was dirty (which is TRUE) however I explained again that the shoe wasn’t worn but only to try on. I had received the shoes in that condition to where she disrespectfully expressed her dissatisfaction claiming that my house had a dirty floor and that…

I have had the run around with their customer service and I’m at a loss for what to do next. I have spoke with five different people from all over the world and was on the phone for an hour recently.

00 ring and returned it two days later and it was never refunded. I can’t seem to get anywhere with customer service. It’s all in black and white on my statements and I have the receipt. Why can’t they just do the refund?

I can’t keep calling and calling and talking to people that I can’t even understand. Macy’s customer service will be the end of then.

The reason I am writing is to make a writing complain of the extremely horrible customer experience I had. Me personal email had being bombarded with emails to activate my online macys account and promised that once I do that 25 % off will be applied to my next purchase ( nowhere in the email said that there were any exclusions), the promise was to activate your account and

we will provided you with a 25 % off on your next purchased. After 6 phones calls to customer services and explained the situation to numerous agents, Pamela, Vincent, Adele, Shery( one more that I was not able to get the name) they still did not tried to stand by what it was promised but

instead will give a code that pretty much excluded almost every item at Macys. I tried to get in contact with their supervisors and…

On Jan 6 2022 around 2pm I went to Silverdale Macy's and was trying on a shirt and put my hand in the pocket and got stuck by a hypodermic needle that was used. It stuck in my hand. The sales lady called 911 for me and medic came and I went to the emergency room.

The reason I'm contacting you is that I now will have an emergency room visit bill that I shouldn't be responsible for. This whole thing was handled very poorly. Noone has contacted me to see what happened and to see if I'm ok.

I will never step foot in another Macy's as long as I live. I'm making sure to tell everyone on social media about this because I fell like I was just swept under the rug. What if that was a child whom got stuck. Or an elderly person. Could you imagine.

I need some help please to pay this bill when it…

Very unhappy with shipping service from Macys. They keep on sending text of arrival of items to a phone number where they should not. I had changed it in my profile and it shows the change but unfortunately database has not changed it.

Customer service email says that phone number is changed where as it is not though right phone number shows in my acct. Customer Service woman says she cannot change phone number and cannot help. Things keep on arriving randomly. When it has not arrived, they say it is delievered.

Macy's should do something about this.

Also, it says during ordering that all items can be collected once last item has been delivered to stores. Customer Service now says that if items are not collected within a week, they will go back. Macy's stores is many miles away from…

Spoke with ms Kent ref # 75221 Who was extremely rude and disrespectful. I certainly hope the call was recorded for reference. My issue was with an exchange but now my issue is the way a macy’s associate (supervisor ) spoke with a long term customer.

I’m addition she hung up on me. Prior I asked to speaks with someone above her and she said that was god. To say the least she was inappropriate. I would like a call back if possible to discuss.

I placed a order online (2306837753) in November this order was to be held in store at the Orland Hills location. I never picked up the order due to working 14hrs a day (hospital worker) wasn’t able to . So I called this week because I received a email stating that I had until November 27h to pick up order or it would be cancelled.

So this week I have called 3 times pertaining to this issue customer service and the first 2 times I was told I would be reimbursed within 24-48 hours never was so I called a third time and then I was told that I picked up the order which wasn’t true.

So yesterday (Friday) I called and I spoke to 2 managers who said that they were going to help never did they said that the computer showed that I picked up the order and I didn’t which means a (Employee) stole…

Hi, I have purchased a bouquet online on 6th December 2022 and paid USD 15 for express delivery to get the bouquet delivered within 24 hr.

Its very unfortunate that my order has not been delivered yet. This was meant for some specific purpose and therefore, i paid for express services.

The order details are as following

Order Details Jan 6, 2022 · $78.74 Order #2362578692 · 1 item

Shipping Address

Dr. Monika Roychowdhury 98 Sheffield Ave Longmeadow, MA 01106-3229 612-987-3458 raghu2530.raj@gmail.com

Please look into the matter and ensure that my order is delivered by tomorrow. Online its showing that the delivery date is 14th January 2022, which is completely unacceptable. Kindly contact me on my cell phone in case of any issues w.r.t. locating address etc.

Thanks Raghu

I purchased shoes from Macy’s on November 17th. My package was lost by the shipping company and I promptly contacted Macy’s to inform them. They stated I had to wait even though I informed them that the shipper emailed me stating they lost the package and to contact my shipper.

I have spoken to many customer service representatives who has promised to provide a refund but it has not been issued. They have also refused to allow me to speak to a manager. They have either hung up the phone or claimed there is no manager available.

I got a Macy's diamond earrings as a gift from my relative. They didn't give me receipt. I tried to return it at Macy's in Stamford town centre , Connecticut. I asked if I can get a store credit by returning it.

I didn't know their return policy. Some store do this type of without receipt return with customers ID. When I asked they refused to do without receipt return . Then I asked them to call manager. Managers name was Maria.

Her behave was to rude to me. She checked my earrings and told me straight that I have no prove of purchase. She said that seems like whoever give it to me they didn't purchase it. That's so embarrassing. She harassed me by saying that my relative who gave it to me is scummer or fraud.

How can she behave like that? Store managers name : Maria. Macy's Stamford…

Paid extra to have item delivered before Christmas and still have not received

I purchased furniture August 2021, I was told furniture will be shipped to me November 2021; it was then changed to December 2021. I just received an email saying that the shipment is delayed until March 2022. I was assured by manager Llavron James that I would receive the furniture by December 28.

I am very frustrated with this purchase with Macy's. If items are so much on back order, why is it still shown as available on the website and in the stores. I am truly unhappy with these events. Don't sell me something that you cannot deliver!

The first time I called they acted like it got lost in shipping. So they reordered it for the second time. I'm not sure what happened to it. They reordered it the third time. I was told that they sent it back to the company because it was damaged.

It's now the day before Christmas Eve. I think it was false advertising. I don't believe that they even had the item.