Marriott

The room smelled moldy, the furniture was dirty and there were not any sheets, towels or toilet paper. We were staying out of state for a wedding in the area. When we returned and folded out the hide-a-bed, it was covered in blood!!!!

The worst place I have ever stayed in my life. I will never return and will continue to tell others and share the pictures from our disgusting experience. Please, for your own good, do not book a room here!

Overcharged, disrespected, and lied too. Was promised issue would be solved and refund would be made and it never happened. Worst company I have ever dealt with.

Good Morning,

I stayed in one of your locations, Springhill Suites Newark Liberty Airport, from September 20 - 22 of this year. On the evening of September 21, 2019, at approximately 7PM (I apologize for not having the exact time), my girlfriend and I left the hotel. As we approached our vehicle, I realized I left something in our room. We went to the back door, where we had accessed the hotel previously, to enter but my key card did not work. I attempted multiple times to no avail, as the reader was not responding. I then pressed the assistance button. There was no answer. I pressed the button again and again got no response. Then an older white couple approached the door. My girlfriend and I step back as they attempt to gain access. The older white gentleman attempted to use his access…

I have been staying here for a total of two months I am here on business. Every week since I have been here I have had to ask for clean towels, my sheets to be changed because they were just making the bed and my trash to be taken out.

Paul who is a front desk worker at 2880 Center Port Circle in pompano Florida was very rude when I asked To get sheets and towels when I told him I was dissatisfied with the way he was treating me he told me then report me I’d be more than happy for you to fucking report me. this place is disgusting.

When I got here I had stains on my sheets, all of the utensils were dirty and the toilet was disgusting. If I wasn’t here on a business trip I would have wanted my money back. On top of the staff being rude and not doing their job we had two issues with the…

I am currently in Chicago staying at the Marriott on the Magnificent Mile on Michigan Avenue. My reservation was made by my University at least 4 months ago.

However, when I arrived on 9/27/29, the Marriott computer system was down, and I waited 2 1/2 hours for my room. The staff were taking hand copies with confidential credit card info. They had no backup system, and the front desk was rude.

I was not offered any compensation, not even offered a glass of water or food. In this age of computer savyness, why wouldn't a large change like the Marriott be prepared for a computer problem such as this? What backup plans can you institue, and more importantly, how will you treat your customers in times like this.

I am a Marriott Rewards member, but the attitudes I experienced were atrocious.…

My family was kicked out of hotel (escorted by police) in the late evening hours 9/17/19 because of complaint we had was not handled properly by staff and we questioned the handling of matter. Will be contacting corporate headquarters in future for explanation. Plus many other issues mishandled during stay.

Worst customer service I've ever had to deal with, the supervisors are rude and unhelpful, they don't call back when they say they would, and they act entitled like they're above you

Booked two rooms sept 6-7. 303. 304 On 9/7 went to room and keys DO NOT work

I filled out the survey that the Delta, Quebec City emailed to me. in addition to the desk staff condescending, rude demeanor, now I find out they are less than truthful. They agreed to split the bill. Discovered today that they put the entire amount on my credit card.

you have a real problem at that mess of a hotel. who will listen.

I was a recent guest at the Niagara Fallsview Marriott. As I was traveling with my family and had a short time, I booked the loft room for accommodations along with an additional room for the remaining 3 in my party.

The layout of the room along with the view from the window was spectacular and just what I was expecting.

However, what I was not expecting was an incompletely serviced room. The floors in my room were appalling, the soiling I witness was absolutely unacceptable. No room in such an established hotel should go unattended, how could this be overlooked?

I immediately called the front desk and after house keeping came to investigate, someone was sent to shampoo the carpet. After 10 hours of driving, this is not how I wanted to start my trip. Later, as I went to the bath room in…

iIt was an unexpected stay and I booked on Hotel Tonight booking sight. I chose Marriot because I’ve always had a great experience.

However this was not the case this past weekend. I checked in later in the night, asked for two bedrooms but hotel Was booked and I got the last room. I was told there was a pull out couch that we could use which was not an issue.

I got to my room and looked for linens for the couch to no avail. I called the front desk who said “we keep them at the front desk” I asked if someone could bring me some since I was just there and we had a whole conversation about it.

I was told “ no, can’t leave the front desk”. Ok fine I get myself dressed again and go across the way to get linens. I ask for toothpaste, they don’t have it or sell it.

However I did find some to…

Their cancellation policy is horrible. I do understand they must have policies in place however I had a family emergency and had to cancel a 3 day reservation. I did so within 24 hours but that was not good enough they still charged me for a nights stay.

This happened to me twice and will not ever book with Marriott again!!!

On July 21st I checked into the Marriott Courtyard at Madison WI. I could not wash my face because there was hair in the sink. The room was booked by my son Kavien Martin for me because I had been driving 10 hours and was exhausted.

He said he stay there when ever he was in Madison on business. He had points enough for the room. I would not say i am a germ a phobic but, I felt like it was just nasty. I of course went down and told the clerk and he said he would let housekeeping know, which I don't think he did.

On top of that I went to Starbucks for coffee, I know it is a different entity but it is in the Marriott. I ordered coffee and left. 50. I don't want to think what the reason for that was.

I did not go back because I was already on the interstate. In both cases I felt it was…

I feel like I was over charged in a stay at Marriott in Long Beach, CA in 2016. I have been contacted by attorneys concerning this matter but choose to speak with cooperate off first because of Mr. W. Marriott principles and standards.

I can be reached by email or phone (337)214-3456.

Points refund but the experience with your customer service staff is appalling. Just read my several email exchanges with them (Reference- _00D37JC9y_5001SrxOAV.ref) to see how bad the experience is.

I recently returned from an interview in Baltimore, MD and i stayed at the Courtyard Marriott near the BWI airport. From the minute i got to the hotel the concierge both Frank, and a young lady were rude, not helpful, and were simply unpleasant.

It was my first time in Baltimore i had no idea where anything was, and not having a helpful staff made my experience that much more unpleasant. The lady that handles the dinners at the hotel was rude all around, and also the shuttle driver would complain when he would have to take me to my job interview.

I am still in disbelief with how poor the service was, i never wanted to leave my room because i felt so uncomfortable.

Myself and my husband booked a double room for last Saturday. Apart from the fact that the hotel is in the middle of a construction site, out room was of such a poor standard that I certainly felt I could not spend a night in it.

We were given a room with two double beds, both of which had a huge dip in the middle and definitely need replacement. The room itself was very old fashioned and in desperate need of updating. The TV did not work at all and to top it off it just was not clean.

It all felt like a cheap motel and not a 4 star hotel. Upon complaining to the reception staff we were told there was no other rooms available, when we said we were not prepared to spend the night in that room and asked to speak to a manager (Alex Davies) we were informed he was not available to speak with…

I would like to express my experience at the Villahermosa Courtyard Marriott. It started from my arrival. The attendant at the door took my luggage from the cab and handed it to me instead of bringing it to the lobby so I could get registered.

Now, I am more than capable of carrying my own bags but there is a certain expectation at Courtyard Marriott hotels and that is attention to service. I asked for help printing my boarding passes for my flight the next morning.

The lady at the front desk named Carina, seemed annoyed at my request. She did try to help me for the entire 10 seconds she gave me but did not help me print my boarding passes, instead, telling me I could do it myself at the lobby computer; she was apparently busy doing something, I would guess, more important.

I was unable…

My stay at LeMeridian Philadelphia was a nightmare. I was locked out of my room twice. 34 before checkout. My room was assigned to another guest during my stay. My bed was not made correctly. The bathroom door was off the track and I was told that they ran out of washcloths and was unable to get a clean washcloth until that evening.

The food on the breakfast buffet was lukewarm and the eggs were cold. Definitely not worth $19.

During my stay from July 3rd to July7, 2019 I was overcharged twice. On my second day there my room was assigned to another guest who attempted to enter my room with a room key. Twice I was locked out of my room by the front desk staff.

Once when they disabled the other guest and another time when they thought I had not paid. 34 from my bank account for a $600 stay. com and the next day I should have been charged for the additional 3 nights that I booked under a group rate at LeMeridian.

I was scrambling to transfer funds to prevent overdrafts to my account.

Also my bed was not made correctly. the bottom flat sheet left a foot of the mattress uncovered. I was told that there were no washcloths and had to wait until that evening to get one. The breakfast buffet was just warm and the eggs…

I stayed at the Marriott Courtyard this past June 20th thru the 22nd... i flew to Brownsville due to an emergency to see my mothers death.... The room i stayed in did not have any control of the air conditioning one way or the other it was either too hot or too cold with no control working to set it at one non changing setting. THE WORST PART OF THE STAY IS WAKING UP TO ROACHES ON THE WALLS AND FLOORS WHEN YOU TURNED ON THE LIGHTS THEY JUST SCRAMBLED EVERYWHERE.

WHEN I COMPLAINED TO THE FRONT DESK THEY SAID THEY WERE SORRY BUT THAT THE PEST CONTROL PEOPLE WE JUST OUT THERE AND SAID EVERYTHING WAS OK.

I USED MY MARRIOTT POINTS 25,000 OF THEM TO COVER THIS ROOM AND WANT THESE POINTS BACK IN MY ACCOUNT PLEASE.

I again spent the night at Tinton falls NJ Courtyard this past June. Was not able to sleep 5 minutes the entire night as they had a wedding parting banging doors and walls every 10 minutes until 5:30 AM in the morning.

I made 5 calls the front desk to get someone up there to check it out. They never came up to check it out Finally about 4 AM I went out into the hall to see what else was going on and on the other side of me.

They had hookers in the hotel room on the other side of me. Can you believe a Marriott would condone Prostitution that kind of behavior in one of their hotels. NOone ever came up to help or check the situation out.

Then at 8AM in the morning I called down to speak to the GM who was not there, instead I spoke to Jimmaya King who was the operations manager. She could…

I just contacted the customer service department so that I could submit a tax exempt form. The lady on the other line was first off very hard to understand. Her name was Sheryl Severo from who knows where. The reservation was made under my name and my co workers.

It took her forever to find the folio.

First she was trying to look things up under my personal account then the bigger mess was to verify who I was. All I have in front of me was the hotel invoice and nothing on that could help her find our reservations.

No the folio, guest number or dates, room numbers. The online wait was at least 30 minutes. and for goodness sake quit repeating everything I say. Needless to say I was very frustrated when I got off the phone.

Hello, My complaint is in regards to a stay at the Woburn, MA location on June 19th, 2019. I booked this stay through Priceline and have already went through their customer service which consisted of them calling the hotel speaking to the manager and then denying a refund.

The reasoning I was given was "we checked in late" and we were moved from one room to another (Yes, we were moved from the 1st room because it was a closed up musky smelling handicapped room only to find ourselves given another more disgusting handicapped room with urine soaked sheets that smelled 10 times as bad as the first room. Neither Priceline nor the Manager at the Marriot owned hotel seems to have heard of the phrase customer service.

The woman that checked us in was also rude instead of helpful. A room with…

DFW Marriott South checked in 6/28. Clearly stated to the front desk clerk we wanted to pay cash for the room, to only put the incidentals on the credit card. She swiped my card and it charged the room and incidentals.

The manager came out and was annoyed with the clerk while she was clearly trying to learn what she was supposed to do. The manager was annoyed with me too because I was telling him what an inconvenience this was.

He said that I had to call my bank and there was NOTHING he could do. My husband asked if the had free breakfast and he, still annoyed, responded no, to which my husband said with this inconvenience maybe you could throw in 2 free breakfasts.

The power was out and no one informed us when we walked into the hotel. We have a king w/ sofa bed. No bedding or pillows…

I AM RECEIVING NUMEROUS ROBO CALLS FROM YOU ON MY CELL PHONE. I'M TIRED OF IT. MARRIOTT SHOULD BE ASHAMED OF THIS AGGRESSIVE MARKETING TACTIC.

I had made reservations for June 27 and June 28, 2019 and had an unexpected family emergency and was unable to keep them. I called around 3:30 am on June 27th to cancel the reservations only to find out the they were non-refundable and was told by the reservations department to call the property and

speak with the manager and they should be able to assist me with this request due to the circumstances. I called around 9 am and spoke with a lady who answered the phone who informed me that no one could refund my money and all but refused to let mem speak with the manager.

I asked several times to let me speak with the manager who surprisingly was NOT at her desk. The lady then told me that the manager would call me back. Today is June 28th and I have NOT heard a word from the manager of…

We stayed at the Towne Place in Hawthorne,Ca and we returned to our room at 9:03pm to find our room untouched by housekeeping. I have stayed at almost every type of Marriott property because they are my preferred chain, but NEVER had this problem before.

When I asked to speak with a manager there wasn’t one on sight so they let me speak with a Supervisor. Nothing was resolved!! There were 4 rooms booked in our party and none of the other rooms had this problem.

I am so upset and extremely dissatisfied with these events. Perhaps it’s this location that has such poor customer service.

I am being harassed by your calling system despite over twenty requests to not be called back. I even spoke with a live person last week trying to end these annoying calls. I was called again once yesterday and twice today.

I have reported this to the Federal Trade Commission. I am very disappointed that my request is not being honored. What more can I do?

Confirmed reservation #72596840 at Aloft Montevideo Hotel. Ready for Check in at the hotel we have been informed at the counter that we have been relocated to the Sheraton Hotel across the street, because they had to lodge a big group.

With a confirmed reservation somebody else is simply taking the decision to tell me that the management of the hotel decides who is staying and who is not, without even sending me any previous notice of such a very disappointing and annoying situation. I sincerely regret being a new member of your corporation to have experienced this very unfortunate moment Hanna Geller

My husband and I stay at Marriott properties 1/4 of the year for work. Recently we made an online reservation with 500,000 points for our 25th anniversary. Oceanfront. We called to inquire about a package for 495,000 points that would include 50,000 points on an airline-we thought this would be a better deal.

While discussing on phone and we found it was only a partial ocean view and said no thank you we'd keep our reservation for an ocean front. Unbeknownst to us the agent had already booked us. I called to have it changed back to our original reservation and I was told I could not because miles had been added to the airline account.

I offered to give the points back. I contacted customer service and an "investigation" ensued and I was told "sorry but we can't help". After 10 years,…

Stayed at aloft in Atlanta this weekend. Went to check out early Sunday morning no one on desk and no baggage carts to be found. Only person was a security guard

I attended a luncheon event on Sunday, June 9, 2019, at Marriott Midway, 6520 S. Cicero Ave. Chicago. IL The attendants set lemonade out in tables with ice at 12:00 for a 2:00 serving. The guests complained because the lemonade was water by the time of the serving.

Cold bread was put on the tables with no bread plates. Soup was the first part of the meal served. My table and several other tables were given oversized tablespoons to eat soup from a half cup bowl. Bread was served after the soup with no bread plates on any tables.

The salad came later with a space on the side for bread roll which I had buttered and held in my hand until the salad arrived. The vegetables were steamed but under cooked. The last part of the meal was cheesecake for dessert, no spoon for the dessert and no…

My wife reserved a room 43 days in advance less then 100 yards away from an event called blues and brews. Since it was a all-day event I went by the hotel 930AM to make sure we wouldn't lose our room to pay or what ever it took to guarantee we would be safe.

I was guaranteed since our credit card was on file that we would have a room. WELL after all day in the sun and drinking they had rented our room. Now here 4 adults 55 and older been drinking all day turned away 120 miles from home with no rooms in town.

I just want to know how you can rent someone's room out from under you have the credit card if I don't show you still charge. I'm very upset how can a large coop. stay in business this way.

I made a reservation 43 days in advance even asked for early check-in. Went by the hotel early 10;00 AM to make sure I would have my room at the end of an event I was scheduled to attend and would not be finished until late in the evening.

Was told that I had no worries as long as my card was on file I would not lose my room. WELL after a long event and cocktails 4 of us 2 couples went to retire and we were told our room was given away and they couldn't even find another room in the area.

We are all 55 years and older. Now having been drinking and no room we were left out in the middle of nowhere I am very upset and demand some response BARBIE J TOWNSEND

We stayed at this property on 29-31 May 2019. Upon arrival we left our new rental car with the hotel valet parking. Early on 30 May the car was returned to us reeking of strong cigarette smoke. I immediately notified a woman at the check-in desk who identified herself as a manager.

She went outside to the car and observed the odor in the car. Her response was to say it was only a rental car. She offered to ask the valet manager to tender an apology. The entire episode is upsetting.

Her response seemed unconcerned and not adequate.

Stay at Mayflower Hotel May 25 -31, 2019 complaint file #679969

You have some very serious problems with your customer service. Please read the mail below and respond!

I still have not received a response to the complaint I flied with Mr Haji.

Further to our discussion this morning and the failure of your customer support service to react within 24 hours of reporting the incident, I am requesting you to take immediate action and inform the Executive Director.

There is a serious lack of safety for your hotel guests who are being put in danger from the total absence of first aid procedures or any awareness whatsoever of how to deal with incidents. Initially I was brushed off as if nothing had happened and it was only upon my insistence, in spite of my state of shock, that you took my…

My complaint is not with the hotel itself because our experience has been great at the Fairfield in Johnson City, TN. But we stayed here three nights and halfway home had to turn around and come back. I was attempting to book rooms from the road on my cell and called a place that deceptively looked like your own reservation office.

" He would not refund the money and would not explain the additional charge. He turned me over to another foreigner who had very broken English and he was mean and also would not refund our money. I know you have control over who you allow to reserve rooms and I do not appreciate being scammed like this.

I was afraid I didn't even have reservations because they were so shady. I was probably overcharged for the room as well as the taxes and booking fee. I was…

I spent just under two hours on the phone with Marriott today, including one call of 47 minutes which was mostly listening to the music! My story: I had a reservation for a free night on June 21 at the Courtyard Waltham Mass.

I wanted to stay an extra night and called reservations. , They told me they had taken care of it but when the confirmation came through, it was. for points for each night rather than utilizing the free night I had.

It took two more phone calls (including the 47 minute one) and the end result is that my reservation still does not show the free night. I think I have been with Marriott about as long as Marriott has been around but your reservation service is almost impossible to work with and perhaps it is time I leave!

Can you straighten it out?

I stayed overnight at the Marriott in downtown Philadelphia on 5/24/19. When making my reservation, the person on the line was very helpful and found me a AAA discount. Upon checking in, we were in a hurry to make a concert and failed to notice there were no cups to drink from, and no ice bucket in our room.

When we returned, we asked at the desk for some cups and was told they would be brought to the room. They did bring us 2 paper coffee cups. Needless to say, I was very disappointed. I feel for a hotel located in prime historic areas, they would be a little more careful with prepping the rooms.

In the morning, we found the shower leaked very, very badly and my husband had to put a washcloth in the path of the door to keep it from opening while I was in the shower. I have always liked…

We stayed at the Lido House, Newport Beach May 13-15. My husband left his dress shoes and pants in the closet. We called the hotel less than 24 hours later and made 4 follow up calls to the hotel. No one could find the items.

I sent an e-mail to a Ms Asti( FOH manger) She never replied to me but had the loss prevention person call. He determined that the items could not be found and basically said that was the end of the story.

He proffered no apology and his attitude was borderline rude. I felt that I should have received a call from the manager of the hotel to explain why a hotel of this caliber has a theft problem. I will never stay at the Lido House again and I will post my experience in every online review that I can. Very disappointed. Dolores Toby

Hi, I am the marketing and outreach coordinator for our AAU 15 year old travel basketball team. This is our second year staying at the Residence Inn Newport News, VA. Our young men and their families enjoy the facility and amenities very much.

We are a travel basketball team based out of Fort Bragg,NC. We booked our reservations as such requesting to use our military benefits rate of $94 dollars per night. Seventy percent of our families are active duty or veterans of the Armed Forces.

We are participating in a Memorial Day Classic tournament and your hotel was one of the few to honor our military ID rate. Upon arrival, the clerk (Ashley) informed us that our military rate would not be honored because we did not have Permanent Change of Duty or Temporary Duty orders. Mind you, our…

I am 92 and handicapped so I booked a handicapped room at the Clare Hoel in Chicago for April 17, 18, 19. The only thing handicapped about it was a place to sit in the shower. When I arrived there was no chair in the room so I had to call and wait for one to be brought to my room.

The bed was too high for most handicapped persons. I had to call for a stool to get in bed. The second day the room was not cleaned or the bed made. I let it go as it was late when I got back to the hotel.

The carpet in the room had a huge stain on it. I have a picture of it but don't know how to send it. The room looked rather old and dismal without the dirty carpet. It was not a room for a handicapped person.

I feel I was charged too much when I did not get what I ordered and should receive a refund or…

My wife and I are in the Palm Desert Villas II condo units. I played the JW Marriot near Country Club and Cook and it was in great condition.

Then I played the golf course at the Marriot Shadow Ridge....It was very disappointing. I would never play there again. The fairways were cut very low..extremely ! and the greens were a disaster. They were brown in color, very fast....kind of like a sidewalk.

Please let them know because I I will be telling my friends not to play there for sure.

1- I stayed at Sheraton Grand Bangalore India, i spoke with the hotel manager and your customer service but nobody helps me and I'm desperate. I received in my account only one stay day and point for one day only I checked in and out every day so am expecting to receive 6,055 Points for every day and

total of 6 stays and total of 36,330 Points 2- I also stayed at Aloft Bangalore from April 30-May 1 2019, in this hotel I haven't received to my account the extra point as the welcome give 3- I also stayed at Moxy Stuttgart airport/messe on April 23-24 2019 in this hotel I haven't received to my account the extra point as the welcome give for that stay. you can inter to my account platinum Elite card no 202314071 and see all my activity.

I have to say that since and joined together Sheraton…

Just returned from a five-day stay at the Visalia Marriott. After reviewing my bill and was appalled at the extremely over-priced room rate plus resort fees and parking.

My total bill, excluding the restaurant charges was 1291.90 or 258.00/per night -- this is including taxes.

I just finished chairing three conventions with the American Rose Society in four years at the Marriott in Monrovia, California -- there was never any outrageous charges like this.

We were at the Visalia facility because of the Odd Fellows and Rebekah's convention and I thought we were getting the convention rate of 109.00/night. I talked to the hotel manager and her attitude was -- tuff! She was to 'research' my issue and contact me but for the remainder of our stay was totally ignored. Apparently they didn't set…

Poor desk service Did not know streets were blocked all Saturday morning Downtown hotel should know this Took 5 hours to eat breakfast and get back to hotel

Julie:

Thank you for the email. I’d like to get in touch with corporate to see if I can get the deductable of $500.00 reimbursed. The unit had booked numerous room for service members to stay there for the weekend. I know there are signs stating not responsible for damage and theft but, that may do more to encourage problems than deter them. I’m not sure who the actual property owner is but I need to know who so they can be contacted to address my concerns. Thank you.

Scott Shifflett

From: Julie Andrews [mailto:JAndrews@ficharlottenorthlake.com] Sent: Monday, April 29, 2019 1:13 PM To: sshiffl415@aol.com Cc: Natalie Kea; Rhonda Benbow Subject: Fairfield Inn Marriott contact

Good afternoon Mr. Shifflett,

Thank you for speaking with me this morning and wanted to provide you my email…

Someone has successfully taken the best travel experience in the industry and flushed it down the toilet. My iPhone app, computer & iPad not longer function together. I have made repeated calls for help for naught. My member #318263316. I have the highest status Marriott offers, own 2 timeshares in Aruba and Maui and work in DC.

I want to talk to someone who can actually help my situation instead of waisting more time on the phone with people who cannot, only to NEVER hare back from any on the next level. Frankly, I think you likely have a class action suit and a congressional hearing on the way.

I leave tomorrow for DC.

CASE NUMBER: 122788271.

IN MARCH I HAD EARNED 3 E-CERTIFICATES FROM THE USE OF MY MARRIOTT CREDIT CARDS.

In March, I then tried booking 2 rooms in Ocean City, MD. using 2 of the 3 certificates.

That is when all hell broke out.

MARRIOTT COMPLETELY MISHANDLED THE ENTIRE PROCESS . . . IN SO MANY WAYS (please review my "Activity History"). I have spent days (10) and hours 18) and extreme frustration trying to get Marriott to correct its own mistakes . . . to NO avail. I have been put on hold, ignored, hung up ON (7 TIMES!!) and promised a correction which never happened. My account has been placed "On Audit" for days; my account has had days where "Complete activity is not available"; etc., etc. Right now, I am showing the 2 rooms booked using my Reward Points AND my certificates are gone…