Marriott

We stayed at this property on 29-31 May 2019. Upon arrival we left our new rental car with the hotel valet parking. Early on 30 May the car was returned to us reeking of strong cigarette smoke. I immediately notified a woman at the check-in desk who identified herself as a manager.

She went outside to the car and observed the odor in the car. Her response was to say it was only a rental car. She offered to ask the valet manager to tender an apology. The entire episode is upsetting.

Her response seemed unconcerned and not adequate.

Stay at Mayflower Hotel May 25 -31, 2019 complaint file #679969

You have some very serious problems with your customer service. Please read the mail below and respond!

I still have not received a response to the complaint I flied with Mr Haji.

Further to our discussion this morning and the failure of your customer support service to react within 24 hours of reporting the incident, I am requesting you to take immediate action and inform the Executive Director.

There is a serious lack of safety for your hotel guests who are being put in danger from the total absence of first aid procedures or any awareness whatsoever of how to deal with incidents. Initially I was brushed off as if nothing had happened and it was only upon my insistence, in spite of my state of shock, that you took my…

My complaint is not with the hotel itself because our experience has been great at the Fairfield in Johnson City, TN. But we stayed here three nights and halfway home had to turn around and come back. I was attempting to book rooms from the road on my cell and called a place that deceptively looked like your own reservation office.

" He would not refund the money and would not explain the additional charge. He turned me over to another foreigner who had very broken English and he was mean and also would not refund our money. I know you have control over who you allow to reserve rooms and I do not appreciate being scammed like this.

I was afraid I didn't even have reservations because they were so shady. I was probably overcharged for the room as well as the taxes and booking fee. I was…

I spent just under two hours on the phone with Marriott today, including one call of 47 minutes which was mostly listening to the music! My story: I had a reservation for a free night on June 21 at the Courtyard Waltham Mass.

I wanted to stay an extra night and called reservations. , They told me they had taken care of it but when the confirmation came through, it was. for points for each night rather than utilizing the free night I had.

It took two more phone calls (including the 47 minute one) and the end result is that my reservation still does not show the free night. I think I have been with Marriott about as long as Marriott has been around but your reservation service is almost impossible to work with and perhaps it is time I leave!

Can you straighten it out?

I stayed overnight at the Marriott in downtown Philadelphia on 5/24/19. When making my reservation, the person on the line was very helpful and found me a AAA discount. Upon checking in, we were in a hurry to make a concert and failed to notice there were no cups to drink from, and no ice bucket in our room.

When we returned, we asked at the desk for some cups and was told they would be brought to the room. They did bring us 2 paper coffee cups. Needless to say, I was very disappointed. I feel for a hotel located in prime historic areas, they would be a little more careful with prepping the rooms.

In the morning, we found the shower leaked very, very badly and my husband had to put a washcloth in the path of the door to keep it from opening while I was in the shower. I have always liked…

We stayed at the Lido House, Newport Beach May 13-15. My husband left his dress shoes and pants in the closet. We called the hotel less than 24 hours later and made 4 follow up calls to the hotel. No one could find the items.

I sent an e-mail to a Ms Asti( FOH manger) She never replied to me but had the loss prevention person call. He determined that the items could not be found and basically said that was the end of the story.

He proffered no apology and his attitude was borderline rude. I felt that I should have received a call from the manager of the hotel to explain why a hotel of this caliber has a theft problem. I will never stay at the Lido House again and I will post my experience in every online review that I can. Very disappointed. Dolores Toby

Hi, I am the marketing and outreach coordinator for our AAU 15 year old travel basketball team. This is our second year staying at the Residence Inn Newport News, VA. Our young men and their families enjoy the facility and amenities very much.

We are a travel basketball team based out of Fort Bragg,NC. We booked our reservations as such requesting to use our military benefits rate of $94 dollars per night. Seventy percent of our families are active duty or veterans of the Armed Forces.

We are participating in a Memorial Day Classic tournament and your hotel was one of the few to honor our military ID rate. Upon arrival, the clerk (Ashley) informed us that our military rate would not be honored because we did not have Permanent Change of Duty or Temporary Duty orders. Mind you, our…

I am 92 and handicapped so I booked a handicapped room at the Clare Hoel in Chicago for April 17, 18, 19. The only thing handicapped about it was a place to sit in the shower. When I arrived there was no chair in the room so I had to call and wait for one to be brought to my room.

The bed was too high for most handicapped persons. I had to call for a stool to get in bed. The second day the room was not cleaned or the bed made. I let it go as it was late when I got back to the hotel.

The carpet in the room had a huge stain on it. I have a picture of it but don't know how to send it. The room looked rather old and dismal without the dirty carpet. It was not a room for a handicapped person.

I feel I was charged too much when I did not get what I ordered and should receive a refund or…

My wife and I are in the Palm Desert Villas II condo units. I played the JW Marriot near Country Club and Cook and it was in great condition.

Then I played the golf course at the Marriot Shadow Ridge....It was very disappointing. I would never play there again. The fairways were cut very low..extremely ! and the greens were a disaster. They were brown in color, very fast....kind of like a sidewalk.

Please let them know because I I will be telling my friends not to play there for sure.

1- I stayed at Sheraton Grand Bangalore India, i spoke with the hotel manager and your customer service but nobody helps me and I'm desperate. I received in my account only one stay day and point for one day only I checked in and out every day so am expecting to receive 6,055 Points for every day and

total of 6 stays and total of 36,330 Points 2- I also stayed at Aloft Bangalore from April 30-May 1 2019, in this hotel I haven't received to my account the extra point as the welcome give 3- I also stayed at Moxy Stuttgart airport/messe on April 23-24 2019 in this hotel I haven't received to my account the extra point as the welcome give for that stay. you can inter to my account platinum Elite card no 202314071 and see all my activity.

I have to say that since and joined together Sheraton…

Just returned from a five-day stay at the Visalia Marriott. After reviewing my bill and was appalled at the extremely over-priced room rate plus resort fees and parking.

My total bill, excluding the restaurant charges was 1291.90 or 258.00/per night -- this is including taxes.

I just finished chairing three conventions with the American Rose Society in four years at the Marriott in Monrovia, California -- there was never any outrageous charges like this.

We were at the Visalia facility because of the Odd Fellows and Rebekah's convention and I thought we were getting the convention rate of 109.00/night. I talked to the hotel manager and her attitude was -- tuff! She was to 'research' my issue and contact me but for the remainder of our stay was totally ignored. Apparently they didn't set…

Poor desk service Did not know streets were blocked all Saturday morning Downtown hotel should know this Took 5 hours to eat breakfast and get back to hotel

Julie:

Thank you for the email. I’d like to get in touch with corporate to see if I can get the deductable of $500.00 reimbursed. The unit had booked numerous room for service members to stay there for the weekend. I know there are signs stating not responsible for damage and theft but, that may do more to encourage problems than deter them. I’m not sure who the actual property owner is but I need to know who so they can be contacted to address my concerns. Thank you.

Scott Shifflett

From: Julie Andrews [mailto:JAndrews@ficharlottenorthlake.com] Sent: Monday, April 29, 2019 1:13 PM To: sshiffl415@aol.com Cc: Natalie Kea; Rhonda Benbow Subject: Fairfield Inn Marriott contact

Good afternoon Mr. Shifflett,

Thank you for speaking with me this morning and wanted to provide you my email…

Someone has successfully taken the best travel experience in the industry and flushed it down the toilet. My iPhone app, computer & iPad not longer function together. I have made repeated calls for help for naught. My member #318263316. I have the highest status Marriott offers, own 2 timeshares in Aruba and Maui and work in DC.

I want to talk to someone who can actually help my situation instead of waisting more time on the phone with people who cannot, only to NEVER hare back from any on the next level. Frankly, I think you likely have a class action suit and a congressional hearing on the way.

I leave tomorrow for DC.

CASE NUMBER: 122788271.

IN MARCH I HAD EARNED 3 E-CERTIFICATES FROM THE USE OF MY MARRIOTT CREDIT CARDS.

In March, I then tried booking 2 rooms in Ocean City, MD. using 2 of the 3 certificates.

That is when all hell broke out.

MARRIOTT COMPLETELY MISHANDLED THE ENTIRE PROCESS . . . IN SO MANY WAYS (please review my "Activity History"). I have spent days (10) and hours 18) and extreme frustration trying to get Marriott to correct its own mistakes . . . to NO avail. I have been put on hold, ignored, hung up ON (7 TIMES!!) and promised a correction which never happened. My account has been placed "On Audit" for days; my account has had days where "Complete activity is not available"; etc., etc. Right now, I am showing the 2 rooms booked using my Reward Points AND my certificates are gone…

Gentlemen: I used my corporate card to hold a reservation for our trainer, Ted Barac, at the Marriott Courtyard WTC at 133 Greenwich Street, New York, NY 10006 (Confirmation #84365044). Mr. Barac checked in on Monday, February 18 and checked out Thursday, February 21. Although Mr.

Barac paid his bill in full, I was charged $159 (please see the attached March Amex page with the 2/19/19 charge from Courtyard 3A9). m. I explained the situation to a Mr. Gabriel Fernandez at the front desk. He checked the records and said that the $159 charge was an error.

He tried to transfer me to Billing but the voicemail was full and the manager was not in her office. Mr. Fernandez said that since Mr. Barac paid the bill, my credit card information was no longer in the system. Mr.

Fernandez tried to…

I booked a one night stay at the Glasgow Airport Marriott for April 24. Booking was done through the Delta Airlines link to hotels. Upon check in I was told there would be a 10 pound charge for parking. This was quite a surprise as nothing in my booking confirmation mentioned a charge for parking.

This was my first stay at any Marriott hotel and I will not ever stay at Marriott again.

I made a complaint over a month ago regarding excessive noise during one of my previous stays. I received the email below:

"Thank you for contacting Marriott! We have received your email. For your records, the following case number has been created: 112549240. One of our team members will review your inquiry and respond to you as soon as possible with a personal reply. Travel Brilliantly!"

As I stated in my original complaint, I have stayed at your hotel over a hundred times and I have never made a complaint. For me to actually take my time to launch such a complaint means the infraction must have been pretty egregious. Then to receive inappropriate follow up by your company is very disappointing. The original complaint was an annoyance but not something that profoundly changed my view…

Got hit with unexpected charges $10 to Park overnight, key deposit. Additional deposit was in the fine print which none of the dance troop parents saw and each deposit was different. Empty soap dispensers. Took 8 days to get my deposit back.

Made a complaint 7days ago and no one called me back.. One parent went down the street paid the same price with a continental breakfast. One parent ended up sleeping in a car in the parking lot. Competition season next year no Merriot's

I contacted customer service about an issue with my credit card being charged. I am a Mariott awards member for several years. I can't believe that customer service would even treat me this way. The man refused to get his full name but his name was " Carlos" he treated so disrespectfully and rude, I am not even sure I can justify myself or my employer to use Mariott moving forward.

I am so disgusted by his behavior. Mariott Bonvoy 893758938

See attached copy of email to Christopher Heaton, General Manager of Wheeling WV Springhill Suites, informing him of our unacceptable stay on April 11, 2019. We believe that is the falut of the management/ownership at this site and that changes are needed.

We have stayed at this site numerous times in the past and have been very pleased. As of now we will continue to stay at Marriott facilities across the country but not at this site unless changes are made. Thank you for your attention to this.

William Deines, 502 445-5557 (cell), 502 458-6428 (home). Marriott Bonvoy # 098232374

I made a reservation to stay at the Aloft Marriott in Rancho Cucamonga, California to stay the night of March 23. I had a confirmation number and they charged my credit card for the room on March 22. On March 23, the night of my intended stay, at 8:30 pm I called the hotel to let them know I would be arriving around 9:30 pm.

At that time they told me that the hotel had been oversold and they did not have a room for me. They did not offer to help me find another hotel even when I repeatedly said , "So you are going to let a woman sleep on the streets after you charged her credit card".

I was able to book myself a room at the Residence Inn but it took me a half an hour to convince them to honor the same rate as I had with the Aloft and they kept telling me that they couldn't do this. I am…

My daughter, Erica Dougherty was a guest at the Springhill Suites, Marriott Village Orlando, Florida February 5-11,2019. She is an employee of Varsity Brands and was working at the Universal Cheerleaders Association National High School Cheerleading Championships. The reservation was through Varsity, she stayed in Room #3502.

Late on Sunday, February 10 when she returned to her room after her shift and was packing for an early morning flight, she discovered that her Ray-Ban Prescription glasses and case were missing from the room. she immediately went to the front desk to report this possible theft.

She was assured that it would be investigated and someone would contact her. In the early morning of Feb 11. before leaving for the airport, she asked and was told that a report was filed. We…

Our crappy stay started at check in. I had reserved a king size bed and our room had two double beds. We were staying with a Sorority function and had booked several months in advance. When I called to extend our stay the girl said it was no problem and did not give us a new confirmation number.

The room itself was ok. The hotel restaurant, Rivercity Grill, was awful. Two nights in a row my husband ordered the steak well done. Both times it came out rare. The staff offered to PUT THE STEAK BACK ON THE GRILL. NOT!

Once a steak is brought out you do not put it back on the grill. I have had a gastric bypass and asked that no garlic be put on my steamed broccoli. The broccoli came out with garlic on it!

The baked potatoes was hard. The cheesy potatoes and mac n cheese were platable. I had…

I stayed at the Towneplace Suites in Roseville, CA and at the endof my stay, realized that myself and my group of employees were charged an incorrect rate based on allowable lodging rate for Placer County. I was told that they were going to charge the higher rate becauise we had a choice to stay there or in Sacramento County where the allowable rate is higher.

The General Manager, Ezekial Mederos, was unwilling to consider adjusting our rates to reflect the correct lodging rate and was extremely rude when I talked to him on the phone. I will never again stay at this facility and will ensure that my network of co-workers will never stay there again as well.

Customer service was non-existent at this hotel.

People in this conversation: SERUWAIA NAHALO

Bula Deborah Thank you for your response- as requested, please find below a copy of your comments on the survey DEBORAH DUNCAN responded to a survey: 1 GSS: Overall Review Comment: We have stayed at this resort for the last 12 years every year and sometimes twice a year. This year was the worst experience we have had. The list is endless and I do not normally complain but however since the hotel has been taken over by the Marriott group the hotel has lost our business forever. I will never stay there again which is such a shame as we have made many friends that work at the hotel over the last 12 years and unfortunately we will not be able to see their happy faces any more. I think it is great that you do a survey about the hotel but in reality…

I have 3 kids and a wife we stayed at the hotel Thursday night the lady a the front desk swooped my card to many times and it took all my money. Me and my family had plans for the weekend but we can’t Evan eat I have no gas in my car to get to work Monday morning this is a mistake on the hotels part and me and my family are the ones that have to deal with it.

First of all they make me feel like I was coning them and now I filled like rhey aren’t taking me serious I’m very in happy and pissed off that my weekend was ruined with my family and now I can’t get to work Monday morning cause I still don’t have the money that the hotel has taken from my account

My wife and I recently stayed at Towne Place Suites In Charlotte Arrowood, North Carolina. This was our second night on our trip home and once again experienced a very bad incident at the for mentioned property. We checked in about 2:00 PM and noticed that our room was very cold so we set the thermostat to 75 degrees.

We then left to visit and have a late lunch. We then returned to the room at approx. 5:00 PM and noticed the room was still very cold, about 65 degrees. Obviously it had not warmed up at all. We called the front desk and notified them of the situation.

We were told that the maintenance person would be notified and stop by our room. We waited for over minutes with no response. We contacted the office again and were told he was working in another room but would be at ours…

Hello there,

I cancelled a stay with Westin Melbourne on 22 March, as my travel plan changed. Cancellation Number: 63910250 Sun, Mar 24, 2019 – Mon, Mar 25, 2019

Then I got charged for NO Show fee.

Anyway, I checked in on 25th March and spoke to your staff and sent my cancellation email to reservations@res-marriott.com. The staff said he would follow up and let me know the result.

However, I haven't heard anything from Westin Melbourne afterwards. Nothing. Also I emailed Abigail Knight who processed my NO Show fee. But still no feedback!!!

The booking was cancelled in time and why should I be charged.

If it's a system issue, it's fine. But why nobody contacts me for an update???

I need a refund for the fee. Can't upload the emails. Let me know if you need them.

You help would be…

My stay on March 11 to 15, in Salt Lake City, UT. When I checked into the Marriott they notified me that the water was shut off until 6PM. The next day the water would be off between 9AM and 6PM.

This was very inconvenient and disappointing. Please compensate me for the two days without water. Thank you, Steve McGarvey 080326267: Bonvoy number

January 18, 2019 we went to Nashville Tennessee to be with my brother-in-law who was undergoing a heart operation at St. Thomas Hospital(west). After a nine(9) hour operation we needed a room close by to rest and relax for the night.

During the day my phone stopped working and I asked my sister-in-law to call Courtyard in the Green Hills Mall( I used to work in Nashville and knew it was there). She tried to book through Orbits but for some reason they could not get my card information to go through and so called Marriott reservations and said everything was taken care of and

gave me the reservation number which I lost before we arrived at the Courtyard(it was a very long and chaotic time). The lady at Courtyard said they did not have a reservation and they only had one room remaining. It…

I am trying to reach someone in the billing department to discuss how our credit card was charged multiple times. We have talked to a woman in reservation and we could not understand her very well but ended up reserving room 4 rooms.

When she tried to email our reservations she had difficulties so we end up cancelling the rooms. Then we went through another difficult hour where we ended up reserving 4 rooms. We are a school and we received our credit card statement yesterday and have numerous charges and credits.

The rep had difficulties emailing this info so we cancelled these rooms and we entered new the reservations. The rooms that were suppose to be cancelled were as follows: Dated 1/31/19 #56946581, #56946578, #56946577, #56943123; reservation was for two nights arriving on March…

To Whom It May Concern:

I recently stayed in the above Marriott hotel for a soccer tournament this past weekend. From the moment we arrived, we encountered issues and unfortunately the stay was not a pleasant one.

As a soccer traveler, we are mandated by the tournament to use Anthony Travel to secure hotels through a room block. Unfortunately, some of us could not utilize the block because the types of rooms available did not fit the needs of the families involved. Therefore, we could not be given the block rate of $139 per night. The bigger problem is that each different family was charged a different rate and some were given breakfast vouchers and others were not.

I had booked online with a code my husband was given for work at rate of $97/night. When I arrived, I was told I could not…

To Whom It May Concern:

While the staff and nice and the facility is rather well maintained, following one week of my stay, I must say this is one of the worse hotel experience I have EVER had (and I travel regularly).

1) Several missed wake-up calls were missed! 2) Room service did not service my room on more-than-one occasion (despite the fact that I DEFINITELY DO NOT have any door signs on the knob to indicate otherwise)!

other room issues 3) Non-working coffee machine 4) Non-working Desktop light (and despite the fact this I informed the Front Desk about this matter for several days in a row), the only response that I received were/are items #1 and #2 above, as well as

5) Random knocks on my room door.

Again, the staff seems really nice and friendly, however, this has been/is a…

WHEN I go to the Burbank location I always stay at the Marriott Hollywood/Burbank airport location. so I decided to just go and put it on my card . for two nights the cost was almost 700 dollars ? the room was directly across from the elevator that I had to listen to all night and I have never seen a room so small ,I actually had to shut the bathroom door to get into the shower.

and there was not a place to put my clothing like a bench or chair?? I feel I was taken advantaged of . yes I know I could have gone some place else but it was late .

Apart from the fact my two day stay was enjoyable and memorable, I am very disappointed in the fact that despite my usual vigilance in locking valuables in the safe or my case, I have had a pair of very expensive Head Phones (AU$500+) stolen from my room.

I know I can't prove the theft, but just wanted to inform you of my problem. As a Platinum Elite member, I hope there is some compensation.

One of the girl from w Dubai palm hotel she was taken our contact details of our and she is calling to my husband and she is saying that she wants to meet my husband for the money. if we are not going to the give the money to her she is telling us that you cannot able to check in to any of the married hotel that she will put us a black leas.

The thing is we came to hotel and we stay with our family and we paid all the bill at the hotel. And now she is telling that when we stay in w Dubai the palm we have some privacy photos which we take in the room me and my husband and she also telling that she put the cc camera in the room and

all the things we did the room everything was recorded and she was sending to my husband and blackmail and asking for the money if we are not going to give the…

CAN'T GET THROUGH TO EVEN MAKE A RESERVATION.

I checked in to the hotel on 3/7 and out on 3/11/2019. I was there for the Super State Chess Tournament. 00 for the room as the blocked rooms were already taken when I tried to book, it took three telephone calls to finally book the room I was hung up on 3 times.

But after arriving I asked for the breakfast tickets for my two chess players one 8 and the other 12 and the lady at check in would not give them to me and I was pay full price and was in room 801 on the 8th floor. 00 rate along with tickets for breakfast for their whole families.

I feel like I was treated very poorly and I am a senior 75 years old. I had to ask to have our room cleaned every…

I stayed in the Marriott Houston Westchase from March 7 checking out March 11, 2019. I went to the hotel for a state chess tournament which was supposed to have a special rate. 00 per night for the tournament.

Also, they received free breakfast tickets, when I arrived I asked about them and was told no I did not book in time, therefore there was a lot of discrimination going on about who would receive free breakfast tickets and lower priced rooms. I had to pay the full price for the room (801) for each night and pay for all of our meals we ate at the hotel.

The ladies at the front desk were…

I was involved in an accident where a Marriott employee was driving the golf cart,made a quick turn,and was dumped on the ground.I ended up with stitches in my head,and upon returning home,and being x-rayed,broken ribs.This happened on February 26,2019,at The W,Costa Rica.

I was scheduled to stay at the Springhill Suites by Marriott in Kennewick, WA on 2/4/19. A snow storm came through that day and I was unable to land in Pasco/Kennewick on 2/5/19. I called early the next morning as I was unable to call late that night when I finally learned that I would not be making it into Pasco/Kennewick at all.

I called EARLY the next morning and talked with a desk clerk who indicated that she understood the weather issues and I wouldn't be charged a "no show" for 2/4/19. I was able to make it in on 2/5/19 and stayed one night.

I received a bill which reflected one night's stay which was appropriate. It is now one month later and a mysterious charge showed up on my card and I had no explanation for this charge. I called the local office and because I no longer have…

Will not allow you to book a room at florence sc if you lived to closed 62 years old was refused because the hotel says people r destroying and having wild parties , what is this al the surrounding hotel was booked up and front desk told me and my adult son this 10 PM, this was an emergency no game,

I stayed at the Courtyard Atlanta Northlake in Tucker GA on 2/10 & 2/11. I moved to the Sheraton downtown for 2/12. I started having severe itching on my hands and neck on 2/13. Upon arriving back home, I went to my company clinic and was diagnosed with scabies then to my dermatologist and had a confirming diagnosis.

I sent an email, was issued a case number (103775307) and was told that I would be contacted in 3 - 5 business days. It's now been 2 weeks and I have heard nothing, I have also sent 2 follow up emails with no reply.

I have been a loyal Marriott customer (rewards number 131047301) for many years. I am extremely disappointed in both the conditions that caused the scabies and with the lack or regard or follow up from the Tucker Marriott. I would appreciate if someone would just…

I have spent over a month trying to get help from Marriott's customer service. I was charged for 2 rooms at the Marriott Detroit Airport at 30559 Flynn Drive and I did not stay there. I had booked the room but upon arrival the hotel had lost power and could not check anyone in or open hotel rooms.

The hotel offered to shuttle us next door to another Marriott hotel where they had rooms available. The first hotel we did not stay at charged me for 2 rooms 4 days later. I have been trying to have the hotel fix this.

They promise to and do nothing. The property controller Daniel Hall never calls back. Marriott customer service was able to get one room credited. I have spent weeks trying to get the second room credited. Today I find they have re charged my account for the first credit.

This…

Wow, where to start. We stayed at the TownPlace Suites Albany University Area, Suite 118 on Sunday, February 24 this year. 5 major complaints from just one night there (pictures attached): 1. We had to wait at least 5 minutes for a desk clerk twice -at check-in and when I wanted to buy candy bars from the lobby area around 7:30 pm (in fact, I had to leave cash on the front desk after waiting for someone for more than 5 minutes - no one ever did show). 2.

After making a pot of coffee, I went into the cupboard to get a coffee cup. I almost got sick when I saw how filthy it was! (picture attached) 3. The bathtub had a nasty looking stain in it (picture attached) 4.

We paid extra to get a 2-bedroom suite as there were 3 of us staying. One bedroom was very small which is ok, but the dresser…

Stayed at Courtyard in Las Vegas on Rainbow last week....lots of problems: Lack of knowledge from check in representatives.....

Stood at front desk for over 10 min waiting to ask question....clerk was on phone and never even noticed me...very poor PR skills No complimentary coffee or tea 24 hours Very loud noises coming from room above us....at 3am....called front desk many times...no answer!! loud music went on for 45 min. Room was very clean Food at Bistro was awful....

I stay at Marriot Hotels very often and this was the worst experience I have had...

I tried twice to make a reservation by telephone at your Westin Hotel 6631 West Broad St Richmond VA. The first time was at 9 pm. It took me 4 minutes to get through your voice system. Then the reservation person put me on hold for 5 minutes. I was trying to make a reservation for a friend in her name, but pay for it with my credit card. She could not figure out how to do this She told me it was impossible, I told her that was ridiculous that reservations are paid for by the person other than the guest all the time. She told me I would have to fill out a form and get it pre-approved before that could happen. This whole thing required 2 separate phone calls and took more than 20 minutes with me NOT being able to make the reservation.

I tried again at 7:00 am this morning and got the same…

OMG Where do I start? This was the hotel stay from hell!!! I checked into the Residence INN BY MARRIOTT in Norfolk, VA on 02/18/19 for a four nights stay and was assigned room 703. Upon entering room it was cold and I attempted to adjust the temp several times to no avail, was miserable all night!!!

The next evening upon returning back to my room, again it was extremely cold. Again I made several attempts to adjust the temp. room temp finally acceptable. On Wednesday while taking a shower I turned around and was in such in AWWW and disbelief at the condition of the vent.

It appears to be either a large accumulation of dust or mold. I was uncertain. I immediately phoned downstairs and requested for someone to come see and possibly remove the accumulation. Well someone did in fact come but…

We stayed at the Marriott residence inn 5th street Nashville for a convention . 30 pm. Our rom had not been serviced . We went to the front desk and requested that our room be cleaned and services. 30 hrs in the lobby before our room was ready.

We were both exhausted and really annoyed since I went back to the desk at least 6 times asking if our room was ready. We were supposed to be given extra points on the app that I signed up on which also should have included the stay .

I see I have 0 points on bob voyage. Membership 826175858. 00 a night I expect to be able to have use of my room and a serviced room.