I was hired to work there. I trained for only two days and was told they no longer needed me through text, without an explanation or notice. I spent lots of money on scrubs and gas going back and forth, along with time doing my online training.
It was very unprofessional the way they fired me through text and no explanation, without giving me a chance after only two days of training.
I called your corporate complaint number and was promised a call back on your recorded message. I got a call from my local office which is not what I requested.. This is poor customer service.
The Massage Envy in Kennewick, WA service is very subpar. On numerous occasions they have cancelled my appointment with little or no notice. It is clear they have no understanding that people arrange their schedules around appointments. Recently, on 7 Dec I found out my appointment was cancelled about 12 min prior to the start of the massage! I was already there.
The attendant didn't even call me back to reschedule an appointment and when I went in no one was at the desk for about 20 minutes. My husband and I are planning to use up our massage hours and take our business elsewhere because of the poor quality of service.
It is clear there is a management problem at this location.
Been a “member” for 5 maybe six years and cannot get an appointment at The Villages or the Palm Coast locations. I’m not happy with this service. Are you in need of more professionals?
I have an issue with a massage therapist there and manager as well there’s been issues with this therapist Dan who has work on me and every time he massage me he use the sheet over my legs to massage but he doesn’t do it to my wife or the family member that sees him he has stated he doesn’t work with everyone and has cost me to go on other days and
this happens every time I was supposed to go with my wife on couple days and some how a relationship was built between my wife Dan the therapist and the manager in which I explained I did not want her with a male worker the manager Philip will call her every time Dan had an opening knowing I had an issue plus this guy Dan had COVID 2 times I was never notified of it just right after he massage me he contacted my wife and
told her he had been…
I was conned into signing a membership contract and when I try to cancel it, they refuse to. In their contract it says that I can cancel by sending an email but when I do so they send me the same text without acknowledging what I’ve said.
This will be come a legal matter if it’s not taken care of swiftly.
Cancelled account in October of 2020 when my FSA denied claim (after being told FSA accepts ME to get me to join) they didn’t bill me in November or December and then resumed in January (charged my FSA card 3 times in January) and all of this year without my knowledge.
No manager will call me back! Very poor customer service!!! FRAUDULENT CHARGES!!
I was a member with my wife at massage envy and we were doing it as a couple do something together every week or so and COVID came couple massage were canceled they started back up and every week the general manager and employee there were told to make sure we get book together and she was too be with a female from the beginning somehow Philip the general manager kept booking her with this male Dan she would sneak out the house just for a massage with him anyhow the worker Dan doesn’t like working with everyone there so
that kept me from being with my wife in the same room now another thing I asked my wife does he place the blanket over your legs she said no I had him a few times and he always covers my legs with the sheet them on my last massage there the general manager came from around…
Appointment was at 1545 and person didn’t come to get me in waiting room until 1555. Facial didn’t start until 1600 but we were done by 1640. I said “that 50 min went by fast” no wonder it was only 40 min. Facial just ok. So disappointing.
My regular person, Heather, who was amazing, got a job offer elsewhere. I’ll have to try to find her. Feel free to contact me!!!!
I had booked a couples massage for my anniversary a month in advance and had asked them to please not contact my husband. On the day of I called to confirmed we were coming and that I was upset because my husband received a text message the day before.
The manager said that my massage had been canceled because of family emergency. She was very harsh when talking to me until i told her I was the client and i felt so disappointed. she only said sorry I am understaff and hanged up.
This was our very first time booking with Massage Envy and last.
My husband ordered 4 gift cards but put in the wrong email address. We have called and emailed Massage Envy and they have ignored our messages
My wife Louse D'Ariano had several remaining massages which she paid for but was unable to get the massages. She transferred one to me and paid a fee to do so - Frank D'Ariano at the Marlton, NJ site. I am trying to book a massage but they said when she cancelled her membership mine was cancelled.
We now paid twice - once for the massage and once for the transfer. I called the spa but they said there was nothing they could do. She offered to have to manager call me back next Thursday. Please re-instate this appointment.
My local massage envy location closed without ever notifying anyone of notice. I currently have 16 unused visits and I reach out to Customer Service over and over regarding a refund to only be told that I could use my visits at any of their other locations since they have soooo many.
I called another location that is 45 mins way to schedule and appointment to only be told my visits are marked unable to use. I have emailed every email that I can find to only hit a brick wall with no response.
This is poor customer service and sooo unprofessional on all levels. They had no issue taking the monthly membership fee out but refuse to respond. I was a customer since 2013 and I actually enjoyed the therapist I had but this has definitely changed my mind on any massage envy as the way this was…
Because of the pandemic, i stopped going for my massages. When i could go back , the masseuse that I liked was working less days and the days she worked, her schedule was not working with my schedule. To make a long story short, I have 14 sessions left.
I want to stop my contrat. I asked for them to allow me a longer grace period to finish all my sessions, as i already paid for them. Or allow me to give my daughters a few sessions , so we could used them up.
Of course i was trying to talk to someone that understood my situation and work with me for a solution and I did not find that in a The manager, Kayla, at the Pembroke Pines store. She was rude and told me that everything was on the contract and there’s nothing else yo do.
Basically take it or lose your money ( which I already see I…
I have been trying to cancel my account. They told me in an email that they would be turning over information to their Legal Department and my bank because I harassed them. But they won't send me any copies of these emails that they have sent.
Also, they won't confirm the status of my cancellation. I call and get the run around. Managers are not returning my calls. Front Desk people tell me they're short staffed and will get back to me shortly. Crickets!
poor customer service at the front desk. very rude. poor training and management.
Hello, my wife Zelia Kinzo is a member for long years at Massage Envy - 9235 N Union Blvd #120, Colorado Springs, CO 80920 recently almost whole staff has changed and new manager (Chanteau (??) took place. On today's morning my wife received a text offering her a slot at 2PM MST, she accepted it and appreciated. Minutes after first message, without her knowledge and hadn't realized, that manager sent another text (kind of non explanatory), with just "1 PM" and hadn't left any voice-message or any excuse or apologize as because of mistake / or mistyped on text offering massage at 2pm which afterwards it should be 1Pm
Of course my wife arrived late and with a lack of respectfully manners that manager said that correct time should be 1pm, blamed that it was late and tried to charge for…
I made an online appointment for 6pm for Sunday, 10/24. When I went to the Corinth Store, the receptionist said she could not find my info but knew my name. I had to fill out profile info again. Was told to wash my hand but not told why.
The Therapist started with the Rapid Tension Relief. Then want to know what area I mainly needed to focus on because they are short of help. Left the room. Came back five minutes later stating something about the next step.
I asked do I need to reschedule? I was then told it’s because you had to do your paperwork and did not get started on time and you asked for a Rapid Tension Relief. So I was faulted because your system did not upload my info.
00 and said that is the intro fee. It’s for 30 minutes. I told her that was not 15 minutes. I would not even…
The manager, Kaitlin, at Message Envy in Henderson on Mark’s street would not allow me to use paid for massages until I made an additional payment. This is fraudulent. I advised I would happily make more payments and allow them to charge my account once I used my paid for massages.
She refused then proceeded to charge my account $130 plus an additional $65. I put a stop payment and fraudulent claim against them.
The north spokane outlet is booked eight weeks out taking no more appointment I want to cancel my contract please have franchise owner give me a call or email state attorney general office stated illegal to take payment out and not render a service I cant seem to ever get an appointment mike davis 206-214-8996
I’ll start with a positive….my Naperville location is lovely and the people are very nice and accommodating. They answer with a polite hello and may I help you. However I travel for work and I’m not getting in as needed. One because I travel 3 -4 days a week and two because no one decent has openings….ever. I’m on waitlists.
The Baltimore MD rotunda location is something else all together. I signed my husband up there and called yesterday to inquire about membership and length as there are no openings he can find either. the woman that answered was so rude…..beyond rude. I don’t know her name but she is an African American woman works the desk a lot. She has answered before and her snotty tone is her baseline. When she answers I almost want to say oh am I bothering you should I call back?…
I’ve been a member for years and have seen many therapist come and go.
With that said my appointments that have been scheduled for several months were canceled by text and no one had the courtesy to call and reschedule my appointments.
When I call to reschedule my appointments the dates to reschedule where far out or not available for the particular dates that would fit my schedule.
Since this has happened to me more than once I’ve made the decision to cancel my membership and will make others aware of the way things are handle at this facility.
Thank you
Every time I make a message appointment the message therapist are always cancelling my appointments. This is an inconvenience for me. I want to cancel my contract.
#massageenvy RIP OFFS Meyerland, Houston TX location - Massage Envy a total RIP OFF - I They told me that they would cancel my contract and still taking money from my bank account. To top it off, I had scheduled an appointment at the Webster location, called them the day before and left them a message that I could not make it due to work and they marked me as no show/no call. They are saying I never left a message, why would I lie about something like that..... TRULY UPSETTING! I WANT MY WHOLE FB Friends to know that these people will only take your money, even after they assure you your account is cancelled. UGH! OK, vented.
Please share with your friends and family! DO NOT GO TO #massageeenvy. Imagine, if they are taking advantage of me that speaks up, can you just imagine what they are…
My complaint is I have not been able to book an appointment for 8 months but yet you take my money every month so I will be canceling my subscription and I want appointments books for the points I have accumulated it's freaking ridiculous doesn't matter how far out I try to go I cannot get an appointment
in march of 2020, i was given a gift massage. i signed up for one massage a month for six months. k because of covid. e kept charging me. i went to the store manager ,and offered to let them keep my unauthorized charges if i could gift them out w/no further charges, she agreed, but every month they would charge my acct, or rather try to, they would then
text me saying my service was on hold, and that i cant use services already paid for unless i pony up another sixty bucks, THEN they would wait a few days and would charge me, they failed however to text me to let me know i was no longer suspended.
with massage envy No good deed will good unpunished, i felt bad for those employees who were suddenly out of work. Massage Envy SHAME ON YOU!!!!!
My appointment was canceled w/o notice once an employee went on leave. Also I showed up and was told no appointments was available, while at the counter someone called and booked a same day appointment. And I had to reschedule for later in the month.
I booked a microdermabrasion service for my fiancé at the 3966 Airport Boulevard location in Mobile, AL with Cassi. I was informed that the cost was for two hours worth of service. He was called back between 5:15 and 5:19 pm.
His services were complete by 5:46 pm. 60. He did not get more than 25 minutes worth of service. I’m pretty sure he should have at least received an hour.
Moreover, today, the very next day, his skin is as flaky as when he went in. Could someone please help me understand this process? I have been a member since 2015, and have never received such poor services.
I am disgusted. I have been trying to cancel my subscription for eight god damn months and yet you guys keep charging me. As you can see on my account I haven’t used any massages since the beginning of Covid which is when I called to get my subscription canceled.
I am going to need a refund for the past eight months that you charged me $60 per month for something that I had already asked to be canceled. You all are crooks and don’t even deserve a 1 star.
I keep getting appointments cancelled. It is difficult to even find appointments you can go to and after scheduling them out far in advance they get cancelled. I had an appointment at massage envy in fort worth this past saturday morning at 8am.
I booked this a month in advance. The night before I get a call that it is cancelled because the therapist hurt their hand a month before. Why you wait until the night before to cancel when you know there is an issue is beyond me.
After telling me they could get me in any time or date I tried several times and kept getting no so I asked them what is open. They scheduled me for 8am today at the same office. I was 40 minutes into the drive and almost there when I get a call 20 minutes before my appointment to tell me the therapist can't come in…
When I signed my yearly membership I received vouchers to use each month. I was unable to use a couple because I could not get in with a deep tissue female at any time of day I was not at work.
A woman at the front desk said they would still honor it the next month if I could not get an appointment . Well I had an appointment tonight so I went in . there were 2 different girls at the front desk with no name tags extremely rude to me.
They said there was no note in the computer saying we would honor the vouchers. I tried to explain why I couldn’t use them but they continued to be rude. Very unprofessional with their tone of voice. After I persisted she let me go ahead and use a voucher it was for a $10 enhancement.
Not sure if it’s new management she had pink in her hair and I never seen…
My specific complaint is that I called ME to stop Automatic payments from my bank account. 00 a month. Iam a Vietnam Veteran, with three campaigns, various medals, and a disability. I asked for my automatic payments to be STOPPED.
Of course, they tried to talk me out of this. So, being the good American I am, I just told them Not to charge my card . I told them to FREEZE ALL PAYMENTS UNTIL FURTHER NOTICE!!. Not so. I have been charged at least three additional times since I attend the Altamonte Springs ME, in Florida.
I want this to stop Now. And, I would like to be reimbursed for every dollar that was taken without my permission. Least of all, Is this how disabled veterans are treated. Where's the "My word is my bond" traditional truths that really made America great?
I fought for this…
Massage Envy Denton Texas (University drive) I joined massage envy and became a member, for awhile i was enjoying the massages. I found that with life it became difficult to find time to take advantage of the massages. I spoke to one of the representatives on one of my visits and advised that i no longer wanted the membership and when my membership expires i did not want to renew.
The associated advised me the membership would stop when my 12 months was up. But i still had a few accrued coupons for the unused massages. 12 months went by after my membership was supposed to be cancelled and i noticed that my credit card was still getting charged $65/month.
I approached massage envy in Denton Texas and was told to call back as the manager was not at that location. She would be back the…
My complaint is about the Sparks, NV location in the Galleria. I have been a Massage Envy customer for over 7 years (started in Oceanside, CA and then moved to the Galleria in Sparks, NV). I normally have a 90 minute appointment every other Sunday with Alex and have had this reoccurring appointment for almost the last 14 months. I had an appointment today (which was excellent as always) however when I went to check out I was advised the store is under new management and there will no longer be any reoccurring appointments. Because of this I was not able to book any appointment with Alex in October 2021. I am extremely upset at this "new" rule and think the new management should have advised us of this change- especially since there is a list of customers who are on the reoccurring list.
I…
My account was frozen since the beginning of Covid. It started again without my approval and the price went up! I have called my local location and never get a return call. They don't answer their phone so I have to leave a message.
I want it stopped and I want a refund for the unauthorized changes.
I am a member at massage envy. This means I am charged once a month for. 60 minute massage.
However, 4 out of the last 5 massages I’ve scheduled have been canceled. Then when I ask to reschedule they can’t get me in for a month and a half to two months.
Meanwhile, I am still getting charged every month. I have accumulated so many hours it’s stupid, and I can use them cause they can’t get me in. None of this is my fault, but for some reason when I asked to refund my unused months and cancel my membership they told me it’s against cooperate policy to issue refunds.
I asked that they make an exception since this is due to no fault of my own and they said no. The front desk people are always rude and act like they are doing you a favor even speaking to you and the last time I called I had…
Very bad upper management and they want keep your money if u cancel
The membership is a rip off - I have not been able to book a massage in months. I get we are in a pandemic, but for those of us who are vaccinated and wear a mask, if the therapist is the same it shouldn't be a problem.
I just called on august 17th and was told the first opening is september 27th because they do not have enough staff to take care of clients. hissssss
Having to use credits after canceling during COVID. I have 5 credits that needs used within 60 days however they aren’t available when I am available . Plus COVID makes it even harder. I paid for these massages and should have at least 5 months to use them not 60 days.
I recently went to the massage envy located at 3615 Florida Ave S #440, Lakeland, FL 33803. None of your staff were wearing masks and the massage therapist Mary, did not either. Moreover, Mary encouraged me to take my mask off.
Online, your policy is quite clear. It states: “Massage Envy franchised locations are required to ensure their service providers wear face coverings while performing all services.” Also, Massage therapists are to comply with CDC guidelines for Covid protection.
If this facility is not acting in accordance with Florida regulations to protect clients receiving services, I will be filing a complaint with the state and encouraging others to avoid your service. .
Hi can you please dispute this transaction bc I was on the premises and they turned me around stating I did a no call no show
I called the place of business exactly at 2:09 pm communication letting them know that I had a flat along the and I was literally five minutes away from the place of business.
They still charged my card as I was pulling in to the parking lot at 2:54pm I called them asking them where was the business located in the plaza.
Literally they charged my card and told me I couldn’t cancel this appointment since they were saying I do a no call no show
My husband and I were sitting in our vehicle
I was asking if we could accommodate at least half of this payment
Trying to be professional and understanding how business works even though I feel that this is not…
Por llegar 15 minutos tarde basado a un accidente me cobraron 25 dólares y me cancelaron el appiment llame para complain y nunca pude hablar con la manager por una semana quedaron de llamarme y nunca lo hicieron no querían cancelar mi subcripvion y tuve que cancelar mi tarjeta las personas en massage envy en Palmetto Bay en Florida nada de respeto con sus clientes muy mala experiencia y servicio. Manager Alexandra
I have been a member here for 10+ years. Since COVID this is a scam - I get my credit taken from my card, but can never use them. I've literally had 4 out of 5 of my last massage appts cancelled by them - sometimes a week ahead, sometimes hours. This is ridiculous as I'd like to stop my membership, but don't want to give up $600 of credits.
The 4 appts (90 minutes each) account for 6 credits - so, as they run the clock, I can't use the credits, they keep charing me for more, and the cycle gets worse. Horrible that they've added way too many members and not enough staff to meet the needs - akin to fraud.
The person who gave me a massage was in a hurry. She kept moving very quickly, bumped the massage bed a few times, yawned a few times. Really didn’t give me a whole 60 minutes. As soon as I walked out to the reception area she had some people or here children go back in with her.?
Then I went to pay. When I scheduled my appt. I was told it would be $60 dollars. I made my appt. about five days before I went. She said the price just went up today. That’s wrong to do.
If she told me $60, when I scheduled tha appt. that’s what it should be! Very disappointed! Will never go back to Massage Envy!
Front desk staff LeDawn harbour village jacksonville florida told me to put my mask on -I was sitting in the waiting area with no one else around at the time she told me from the front desk to put on my mask when I ask why she didn’t tell the other people she said she did not see them however during the checkout process the same customer in addition to another o were not masked and we’re not reprimanded she was inconsistent with telling others to put their mask on so therefore I feel singled out -other people without mask were not told to put their mask on during the wait time and
the checkout time I feel that education on consistency -customer service and appropriate use of Mask would be beneficial -I will not visit this location again
Rancho Cucamonga Location.
I made an appointment on June 24th, 2021 for today July 27, 2021. My appointment was booked for a 2-hour massage at 6:45-8:45. I have email proof of their confirmation and they claim they do not see me and can't honor their own confirmation email because they already booked someone else. This is not the first time they change appointments on me and then I have to reschedule to less convenient times.
I made my appointment in person! People make plans and rearrange events in order to make scheduled appointments. They couldn't help me because their manager was on vacation. I asked when the next available appointment would be and the next two-hour appointment is a few weeks again. I am frustrated as they canceled my last two hour appointment and could only provide…
I had an appointment for a 90 minute deep tissue massage and received a 90 minute lotion rub with some elbow and knuckles thrown in. The massage therapist I had was very nice but not experienced. He was very unsure of himself and the massage consisted of a very light rubbing in of lotion to aggressive use of his elbow and knuckles.
He did not seem to have a very good grasp of anatomy and physiology as he was not able to release any pain points nor did he really know what he was doing. Bottom line: some people are meant to be massage therapists; some should not.
He falls into that category. I specifically asked him to work on my sciatic pain and he had no idea what to do. I had a massage from a therapist at Massage Envy on Monday night who was excellent! There was a huge disparity in…
I purchased the buy 1 get 1 free 30 min massage gift card 5/2 and we've been rescheduled 5 times. We had a appointment today and got a call this morning canceling it again. At this point we don't want to do business with Massage Envy.
We want our money back and the gift cards can be canceled. I've never had such poor customer service before. This is unacceptable.
I called Massage Envy on Thursday as I was charged $65 on my account. My membership was on freeze due to the pandemic & even now I am not comfortable coming to the clinic due to COVID. I wanted to cancel my membership without paying any extra money but I was told that in order to cancel it I will have to pay a full 6month of membership. This is something not in my hand that I am not able to come due to the Pandemic going on. I would appreciate it if someone can call me at 919387211 for further clarification.
Thanks
Anu
Gleannloch Branch location. I filed a complaint 2 weeks ago and besides the auto reply email, I have not heard from you. My complaint was regarding being refused service due to being recently on antibiotics. It is no where on any questionnaire I have ever completed anywhere.
I've been getting massages for 30 years and a Massage Envy client for approx 15 years. I've been on various antibiotics over the years with no issue. I was leaving out of the country for surgery and this was the only time I could squeeze it in.
Due to lack of any concern, I'm considering taking my business elsewhere.