McDonalds logo

McDonalds

1.0
2,647 complaints

Address

1 Mcdonald's Plaza, Oak Brook, IL, 60523

McDonald's customers are experiencing widespread issues with rude and unprofessional staff behavior, particularly from managers. Order accuracy is a major problem with frequent missing items and incorrect preparations, while food quality concerns include cold, old, or improperly cooked items. Extended wait times and poor service recovery when issues occur are compounding customer frustration.

Common Issues

40% (528)
rudeattitudedisrespectful
30% (396)
wrong ordermissing itemsforgot
25% (330)
coldoldsoggy fries
20% (264)
slowwaiting40 minutes
10% (132)
ice cream machinefrappe machinenot working

Complaints

McDonalds logo

Wanda Trem

Mar 27, 2023
0

I stopped by McDonald's this morning 3/27/23 ,I ordered the burrito meal with a small coke,they had me pull up and wait for my order after a few minutes someone brought me my order out, when I got home I seen I didn't have a hash brown that comes with the meal.This location is bad about messing up your order so I decided to seen my complaint here rather than go back

McDonalds logo

Michael Lambert

Mar 27, 2023
0

I went to the drive-thru. They got my order wrong and they charge me wrong they would not give me a receipt. The supervisor tried to blame everything on me she was extremely rude and abusive I don't appreciate this I want her fired

McDonalds logo

Chester Jenkins

Mar 27, 2023
0

I order a crispy chicken sandwich and they gave me a spicy sandwich. There was no apology from the manager she look straight through me. And just said " so u want a deluxe" went to the back made my replacement sandwich. Not friendly at all!!!!!

SPANISH LAKE IN NEW IBERIA PLUS IT WAS THE SANDWICH WAS DRESS SLOPPY!!

McDonalds logo

Ronnie mcintyre

Mar 26, 2023
0

Two locations in Covington La. That are within 3 miles apart on a Saturday at 1.00 pm locks its doors for inside dining.

McDonalds logo

Robert Pentecost

Mar 26, 2023
0

We ordered two McCrispy chicken sandwiches. I think you should rename it McBurnt chicken sandwiches. Both were extremely burned almost black.

McDonalds logo

robert pissott

Mar 26, 2023
0

McDonald’s app was a horrible experience, couldn’t order certain items, and was charged twice for the same order, when I went thru the drive thru they didn’t have the order and when I should them that I was charged twice they manager said they couldn’t refund me because I used the app, I called customer service and they said they couldn’t refund my money because they couldn’t find the account even though I had the transaction information from my bank account, Very disappointed with this level of customer service.

McDonalds logo

Julian Osorio

Mar 26, 2023
0

I was at McDonald’s store# 35831 in Osceola parkway in the Walmart plaza I Jennifer the manager won’t take my order and told me to place order in kiosks I told her I don’t know how to use it and told me in a rude do you read she was not respectful I had to leave the store because she won’t take my order. Time at 8:27 on 3/26/23

McDonalds logo

Misti Toney

Mar 26, 2023
0

It started from the moment the guy came on the speaker. He was rude, and you could tell he didn't love his job. I ordered a fish sandwich without cheese because I am allergic. I then asked for a large coke and small fries, fresh, please.

I lined up, gave my money, and no receipt was given. Ok, no big deal. Then, I got up to get my food, and he handed me my coke without a straw. I asked if I could have a straw because they were pulling me away.

" That's not what I asked for! I then get my food, get home, and go to eat it, and it was made with cheese and no tartar. I called several times to make the complaint and no one answered the phone, and since I live too far out to go back to town, I'd like my money back since I didn't get to eat my food.

I actually still have the fish, and to top…

McDonalds logo

Daniel Rice

Mar 26, 2023
0

Yo…. March 25 no shamrock shake???? What happened and real bitchy about the situation….

McDonalds logo

Ashley freeman

Mar 26, 2023
0

I ordered a double deluxe qtr cheese, i got it and I'm driving down the road and I went to eat my burger and it definitely wasn't what I bought. It was a little one piece of meat burger. With nothing on it.

I called them and told them, and she got mad and said she wasn't gonna refund my burger and hung up on me!!! Bc I told her I was driving and couldn't answer all the questions she was trying to give me.

She was asking all kinds of questions. And I kept telling her it was just a burger and she yelled at me. This was at the Madisonville tn 37354 McDonald's

McDonalds logo

Gary Wang

Mar 25, 2023
0

On 10:30 am March 18 I went to the McDonald’s store at 103 S. McDowell Blvd at Petaluma California to buy breakfast. I waited for more than 5 minutes and people after me started to stand a line. But the employees inside asked us to order at the kiosk digital stands and refuse to let us order from the front counter, even if I said I pay cash.

The female manager said the store owner told her not to serve the front counter. I visited different McDonald’s stores every week across different cities and I never encountered such experience. I want to know here if the franchise has such policy now not to serve the front counter anymore or if the franchise allows individual stores to make their own policy to deal with customers.

Well I am not going to visit this Petaluma store anymore because I am…

McDonalds logo

Lawrence Roberts

Mar 25, 2023
0

1110 university Ave NE Minneapolis My Name Is LAWRENCE P Roberts And I been working for McDonald last year in Total it have been 4 months and three week I Have Ask For hour To work and am only on A Monday schedule From only 11am to 3pm and we get paid ever 2 week so what am Trying to say is I only work 8 hour in Total wit 1 week being 4 hour and

the the other monday being another 4 hour in Total 8 hour put together lucky if ms Veronica doesn't even send me home earlier like some days she does mind you I got A Sick Dad Who Hot Lung cancer And couldn't even barely talk am here wit him Trying to stay positive every other month I will ask ms Veronica she will Either say oh you haven't did enough yet for Me to give you the hour you are asking for mine you all am Asking for is 3 days or more…

McDonalds logo

Rita Miller

Mar 25, 2023
0

I went to the McDonald's on 2 separate occasions. On 2 separate Friday night/Saturday morning. On both occasions I was told that they are only doing uber eats and door dash orders. What kind of McDonald's is that you can place an order.

Last weekend I went and they said they were having computer issues, same thing this morning. 10401 E Colonial Dr, Orlando, FL 32817 on Saturday nights around 2 am they say you can only pay cash. I am an uber driver and this is the worse store I have ever been at.

This has been an ongoing issue at this store. I have a video of my encounter at the store with them telling me unless I am uber eats or door dash I csn not get food. I tried to upload here but it would not allow me to.

If you would like the video email me and I will send it

McDonalds logo

Y

Mar 25, 2023
0

Visit store #5250 3/24/23. Dine In. Order incorrect. Ordered #2 Large meal, chicken sandwich meal medium and 6 piece nuggets. Was told order would be brought to table. I watched the Order placed on counter, several employees and members of management team looked at the order several times.

Walked from my seat to the counter and asked if the order was ready. Told waiting for the chicken sandwich. Told employee to exchange cold fries for fresh fries. Instead of Employee placing partial order on new tray. Grabbed with his hands the cold fries and placed them on counter.

Put fresh fries on tray and watched him touch a fry that fell and put on top of our order. I carried my order to my seat. Hamburger was incorrect. I only ate fries that were not touched by employee.

Chicken sandwich arrived…

McDonalds logo

Teagen

Mar 25, 2023
0

I bit into what looks like a nail

McDonalds logo

Mari

Mar 25, 2023
0

I went to go buy my 2 little girls some happy meals which i asked one to be 4 piece nuggets and the other 6 amd i got both of 4 pc and i was charged for the 6 count but i didnt notice until i got home and i sat my girls on the table and opened their food

McDonalds logo

Gladys Cosby

Mar 24, 2023
0

I don't expect to pay $10 for a cold Big Mac meal. All my 3 meals were cold. Do you eat cold food? I don't.

McDonalds logo

Veronica moreno

Mar 24, 2023
0

They always give me my order wrong.the coffe was bad.

McDonalds logo

Eliodoro Tapia

Mar 24, 2023
0

I've been going to McDonald's everyday for the last 3 days trying to get some food and it's closed when they say understand that they should be open at 6:00 they always have a complaint talking about that the computers down or there's not enough people or some complaint can you please fix this issue thank you.

McDonalds logo

Stacy L Denton

Mar 24, 2023
0

We went through drive thru at McDonald's in Belden ms and the lady was so rude. I got a number 7 and she started yelling at us bc we told her no onions and then she said "bring u Ya asses to window or forget it" we pulled to window and she told us next time don't bother them

McDonalds logo

Angel

Mar 23, 2023
0

I am at thr McDonalds on 8060 S orange ave orlando florida 32809 United states and I asked for a refund and was told I cannot recieve my refund when I paid cash and am still here 40 minutes later trying to recieve my money back since I did not recieve my money I need help before I call the cops

McDonalds logo

Ahmed Almohanna

Mar 23, 2023
0

No one was at mc cafe area when she came she does jot to provide any service to any customer. That at CDG Airport terminal 1.

McDonalds logo

Susan

Mar 23, 2023
0

McDonald’s in Cassville, Mo. spent $4.55 fir an Oreo McFlurry and received a cup about 3/4 full

McDonalds logo

Cynthia Staupe

Mar 22, 2023
0

McDonalds is the nasty McDonald's on the state of Georgia. I am talking about the one in Montezuma,Ga. The staff was rude,the restaurant was not clean. The staff was more interesting in the hanging out with the high students than takein orders.

McDonalds logo

Michelle L Sigler

Mar 21, 2023
0

McDonalds west 26th st. Erie Pa... they did not give our grub hub driver the full order, he asked and was responded to rudley. Needless to say it is not his fault he asked and the bag could not be checked because they are sealed.

With thst I called mc donalds and the person who answered the phone put the blame on grub hub, did not apologise,did not show a bit of remorse or offer any type of solving the issue just ssid take it up with grub hub and hung up. VERY UNPROFESSIONAL AND BAD BUSINESS.

McDonalds logo

Priscilla Sanborn

Mar 21, 2023
0

I ordered a large mopa frappe on the mobile app and tried to pick it up curbside stall number two on March 21st at 3:53 p.m. My order number was 1942 After about 20 minutes, I got out of my vehicle and went inside the store to find my frappe sitting on the counter melting. The old, cross-sided woman yelled at me and was quite belligerent about it and waited on a drive up window customer before she would let me have my frappe that was already made and melting.

McDonalds logo

Tracy Zuccaro

Mar 21, 2023
0

I left Mc Donalds and brought my food home. I ordered chicken nuggets meal for my son and a cheeseburger deluxe meal for me. I said no onions and it was full of onions. He tasted old and the next day me and my son had the runs. I will never return.

McDonalds logo

Rogerine Hemphill

Mar 21, 2023
0

Thank you for visiting McDonald's website. Below is your email which has been submitted to McDonald's Customer Response Center. We are reviewing your email and will be replying to your comment or question. Replies to this e-mail cannot be received. Should you need to contact us again, please feel free to contact us through mcdonalds.com.

Thank you.

First Name: Rogerine Last Name: Hemphill Mailing Address: 14551 1/2 Calvert Street City: Van Nuys State: CA Zip: 91411 Your E-mail Address: ashja1026@gmail.com DayPhone: (818) 210-2713 Date: 10/03/2022 12:44 PM Visit Type: DRIVE-THRU Place Order Type: DRIVE-THRU Delivery Vendor: Restaurant Address: 14850 Victory Blvd Restaurant City: Van Nuys Restaurant State: CA Comment: I gave my order at the drive-thru kiosk, the lady said 6 dollars plus, I…

McDonalds logo

Louis D. Glasgow

Mar 21, 2023
0

Order a apple pie and paid for it but never got it showed my receipt to but was yelled at.

McDonalds logo

Marcelia F

Mar 20, 2023
0

I was attended by a girl in the drive thru rude and ignorant. it felt like she was doing me a favor by serving me. worst Mac donalds store ever! 300 W Hillsboro Blvd, Deerfield Beach! Fl . I will never , ever return to this store again.!

Very sad, I left with out order!

McDonalds logo

Samantha Grindle

Mar 20, 2023
0

I asked for a number one large with a large Mocha Frappe and they gave me a large Dr pepper I told them my order was wrong and they came back with a large Carmel frappe. The woman in the window at Arab McDonald's was rude as hell when I was explaining that my order was wrong. Arab McDonald's is literally the worst place to order food the customer service is absolutely terrible and the older employees are rude as hell

McDonalds logo

James Champion

Mar 20, 2023
0

I ordered the quarter pounder combo with extra onions and extra pickles. I got a quarter pounder with extra onions and extra ketchup. At the first window I was told that they were out of bottles water and I elected for a Sprite instead.

I got a large tap water instead of Sprite. I keep trying to give you an opportunity to get better but you continue to provide inept service.

McDonalds logo

Lucy

Mar 20, 2023
0

THERE WORKERS FROM PHILIPINES AND THERE CHANGED RULLS, AT MORNING WASHROOMS NOT ALOWED TO USE EVEN TO PAID COSTUMERS,PEOPLE DEPRAVED OF RIGHTS TO URINATE! TOILET ALOWED FROM 9am, ARE YOU CRAZY OR ITS POLITICAL PURPOSE AGAINST HOMELESNESS? YOU SURE I CAN DRINK COFE THEN GO URINATE TO TIM HORTONS?

YEAH, I BETTER GO TIM HORTON DRINK COFFEE RIGHT OR NOT? WHO RESPONSIBLE? MAYOR OF BC? OR TRUDEAU? HUMANITY IN DANGER. THANKS! PEE ON THE MACDONALDS DOOR

McDonalds logo

Rose Michele Elery

Mar 20, 2023
0

On numerous occasions for breakfast never have food waiting time is horrible at drive thru coughing in speaker smoke coughing service is pitiful and they want you to settle for two items on entire menu .

McDonalds logo

Traci Wiegand

Mar 20, 2023
0

Your south side McDonald’s located in Ottumwa iowa continues to have weekly problems. This is my 3rd complaint in regards to this facility. The constant lack of product is one of the biggest concerns. I bring my child through each week with being constantly told they’re out of one of the following items: Blue Fanta slushy, Dr Pepper, Sprite , and or coke.

I’ve also ordered chicken nuggets and been told they were out. The inconsistency in what you can or can’t purchase.

For instance I ordered two number 5 meals without a drink as all of the above were not available. I was then told that I am unable to purchase a meal without a drink and was charge with each item individually instead of the value meal.

When I asked for water I was informed that was not a drink. The lack of the customer…

McDonalds logo

bb

Mar 20, 2023
0

i have been here 3 times in the past month and each time the whole resturant is filthy dirty. today i had to clean the floor and a table just so we could sit and no they were not busy, most are standing around.

McDonalds logo

Robert Katz

Mar 19, 2023
0

We paid over $11.00 for two McFlurrys and a shake and when we got home and looked at the McFlurrys, they were a little over half full.

McDonalds logo

Brandon

Mar 19, 2023
0

just wanted to say that the keyser mcdonald’s GM is so rude, my girlfriend is a manger there, doing her job normally, and got SCREAMED at by the “GM” for something that was not in any way her responsibility, but yet he continued to scream and be extremely rude to her, while she was in tears, calling me asking for help because she was so scared.

this is in no way professional. he screamed at her for the way a DIFFERENT EMPLOYEE took an order. i was previously an employee there myself and quit due to how awful the “head managers” treat people. screaming at TEENAGERS.

McDonalds logo

Jason D Aday

Mar 19, 2023
0

The food at McDonald's has been bad for the past 6 months at least me and my wife goes there a lot most the time on daily basis and I haven't got a fresh food and a very very long time and here lately I would even ask politely could I get it fresh and they say yes and it's never fresh.. m.

March the 19th and this one is bad and was cold but it's not the worst that I've got we have gotten way worse than this one. And one more thing also on the quarter pounders The policy states that they're always made fresh but that's another lie I think someone should come down to all of these McDonald's around here in Alabama at least I don't know about anywhere else and

swap up some management because I know a lot of people that I talk to and eat some McDonald's and they've complained to and it's just…

McDonalds logo

Sean Michael Paris

Mar 19, 2023
0

Did we go back for burger NO? This right her never stand a chance in Philly, PA. super upset Philadelphia, PA Traver to memphis Tn.

McDonalds logo

Yty

Mar 19, 2023
0

The fat senior gen manager lady very very rude...never bother about my plea and feedback. She treats me like think I am stupiy

McDonalds logo

Fontaine Milton

Mar 19, 2023
0

Someone who prepared my lunch today hand was bleeding blood was inside sandwich wrapping kitchen receipt and napkins also all around inside bag. I don't feel well I called 911 to document incident because management was unable to give me documentation.

I contacted an attorney and didn't get refund back to my checking account this was a horrible experience. McDonald's Des plaines on Oakton i have pictures of the meal i was served and have contacted an attorney following Des plains officers receipt of Document police report

McDonalds logo

mandeep kaur

Mar 19, 2023
0

I order in msdonald’s fries and drink I wait long time there is not busy but staff busy with talking together

McDonalds logo

Vernon McBee

Mar 18, 2023
0

I went inside to order 2 medium fries and waited 30 mins. Atleadt 4 customers after me received their food. When I went to ask about my order the cashier looked as if I was lying even with my receipt in hand.

I eventually received my order and the fries were cold. I'm extremely disappointed in the situation.

McDonalds logo

Marg

Mar 18, 2023
0

You greedy sob's! Thirty percent price hike on tea???!!! You have lost a customer (many) for life!!

McDonalds logo

Ronna Lambeth

Mar 18, 2023
0

Very upset I come to this location every Friday and order my order and 8 small ice waters and the lady that did the window refused to put in the 8 waters on my ticket so I get to second window and still nothing then they say pull up and we will bring it out and after another 14 minutes after waiting in line I go in and still no one has even started the waters then they finally started them it wouldn't have been an issue at all

McDonalds logo

Andrea Banks

Mar 18, 2023
0

On 3/17/2023 my husband and I were trying complete a door dash delivery. We arrived at McDonald’s on stadium Dr. Kalamazoo MI to pick order up at about 9:40pm. The lobby was locked although it’s supposed to be open until 11pm.

There were a few dashers that tried to get I. And couldn’t. We noticed people in near the counter non employees eating food while smaller kids ran behind the counter. We decided to go through the drive thru lane .

We waited about 40 minutes or more. As we were sitting by drive we noticed that some people drove up and were allowed in possibly friend or family of an employee. No one that we seen inside McDonald’s had a work uniform or anything that identified them as working for McDonald’s .

The young lady that handed us our order had a coat and a book bag on. As we…

McDonalds logo

Makia Sturdivant

Mar 18, 2023
0

Never had my order when I order thru app and they never answer when I call and never refunds my money

McDonalds logo

Lisa Van Horn

Mar 18, 2023
0

Manager and gm tried throwing us out of the play place at 8 pm on friday march 17th, 2023. No signs are present stating they close at all.... disrespectful and rude... unprofessional

McDonalds logo

Janet Savona

Mar 17, 2023
0

Horrible service They block all the entrances for some reason and you can only get out through one

PreviousPage 11 of 74Next