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McDonalds

1.0
2,685 complaints

Address

1 Mcdonald's Plaza, Oak Brook, IL, 60523

McDonald's customers are experiencing widespread issues with rude and unprofessional staff behavior, particularly from managers. Order accuracy is a major problem with frequent missing items and incorrect preparations, while food quality concerns include cold, old, or improperly cooked items. Extended wait times and poor service recovery when issues occur are compounding customer frustration.

Common Issues

40% (528)
rudeattitudedisrespectful
30% (396)
wrong ordermissing itemsforgot
25% (330)
coldoldsoggy fries
20% (264)
slowwaiting40 minutes
10% (132)
ice cream machinefrappe machinenot working

Complaints

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julius caasi

Mar 1, 2023
0

i cancelled my order at mcdonalds timog avenue corner tobias st, because they only accepting only 1 order ( code) per device/app, compare to other branches they accept 3 orders per device/app per 1 day, as per theyre manager on duty

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Angela

Mar 1, 2023
0

This is 3rd time this week I've ordered a breakfast meal and they put no meat on the sandwhich or the hashbrowns were cold in the middle the mcconnellsburg pa.store needs to hire combatant employees or not let teen ages work together without an adult to supervise this store is getting very bad

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Gabriele Raffaut

Mar 1, 2023
0

I often get 6 nuggets and always ask for sweet and sour sauce which 9 times out of 10 is not included. This happened again today at the macdonalds at Marsden. Because I generally go through the drive through do t realise it’s missing until I get home.

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Ethan Lynn

Mar 1, 2023
0

I ordered 2 cheeseburgers and marry messed it up 3 times marry at the first window was really rude and I was really upset about it

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Tracy Barbalinardo

Mar 1, 2023
0

Every time I go to the McDonald's on old Atlanta Rd in Suwanee Ga is horrible. The fries are old and never filled the big Mac is not fresh, This is everytime I go through the drive thru for years and as the time goes on it gets worse.

I stopped going for a while and forget my last experience and go again. This last time I call and complained I was offered to replace the meals the next time. I went a few nights later to get my meals and I asked if the fries were fresh they told me yes.

They were not fresh the mixed the old ones with the new ones amd they were gross. This is the reason I stopped going to McDonald's in the first place. I guess I am back to going to Zaxby's or chic fil a. Thank you, Tracy Barbalinardo

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Kathleen Murphy

Mar 1, 2023
0

I do not remember the last time I went to the McDonald’s drive thru on 127th st in Palos Heights IL where I received a correct order. Whether it’s not getting all of my order or if I check the bag before driving away I later find incorrect orders.

Like all of the burgers ordered for my family tonight were given to us plain even though we did not ask for anything plain. Even the fries were unsalted. This was the last straw. I feel the management at this location needs to be updated.

The employees don’t care to give correct orders or even finish making the food before giving it to customers.

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Dianna Cortez

Feb 28, 2023
0

On Sunday 2/26/2023 we went to eat inside at McDonalds in Denver, Colorado off I-70 and Quebec I am not sure if the exact address but it was by Central Park Blvd, the Manager was rude and so unprofessional, she didn’t care if you were a customer or not, people would come to the counter and she would yell and say you need to order from the computers because we are busy, so many customers left.

My order came and she sort of just threw it on the counter and walked away, my order was not complete, I said I am missing my extra egg McMuffin she said I’ll have to charge you full price, I said no that’s not right This is what I ordered, she said don’t talk to me that way you can just leave, I said not without my order, I stood there for about 5 to 8 min and she brought over my sandwich and…

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Ann-Marie Hamson

Feb 28, 2023
0

I went to the drive through at the store on Tritton road in Lincoln and asked for a happy meal cheeseburger with added bacon ( which I paid for ) and only ketchup and cheese . It came with added bacon written on top of the wrapper but there was no bacon inside at all and it still had the gherkins and onions and mustard .

I also asked for a few packs of tomato sauce and we got none .

Finally we waited ten minutes for our incorrect order so my latte was cold by the time I got to drink it .

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Susan Bell

Feb 28, 2023
0

I used to stop at the McDonalds on Gilman Avenue in Marietta, Ohio five days a week. On my way to work I would get a Mocha and sometimes a breakfast sandwich. Our office is just a few blocks from the location so we would occasionally get lunch from there too.

I had stopped going there most mornings about a month ago because the Mocha would be delicious one day and undrinkable the next. I get sweet tea when I get lunch there and the same thing happened with it, either weak or the wrong type. One day delicious the next undrinkable. The food stays consistent.

This past Monday we picked up lunch from there. I ordered a sweet tea without ice. They handed me one with ice and I told them it was wrong. They took it back and gave me another one. When I got back to work and took a drink - it was…

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Verson lee irlandez

Feb 28, 2023
0

Kulang Ang laman Ng hot fudge. Wala sa standard

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Karen Quesnell

Feb 28, 2023
0

Was overcharged on my debit card, called the store they were rude and hung up on me. I bought a five dollar meal and was charged 18.47 I’m going to my bank to have a fraud investigation done. Never got a receipt at drivethru or I would have known of the overcharge immediately

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Patty Sowell

Feb 28, 2023
0

Ordered at speaker no one standing at order window could not understand lady so pulled up to first window where they give you your food and the lady at the window said something smart about pulling up to the first window I said nobody was back there and I couldn't understand her mumbling ass so she's going to holler out what I said to everybody in there and then everybody got uproar about it and then the lady that took my order God knows where she was at came up to the window saying smart crap to me and

everybody in there was cussing and hollering at me don't know why I even gave that sorry disgusting nasty rude ass employees another chance!!!

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Melvin Cooper

Feb 28, 2023
0

I have been sitting at one your location in Memphis TN on Austin Pea Road for almost 45 at your Drive through, One of the employees was standing outside upon my arrival an sitting in line for the longest time , I drive around another employee was just at the window gave no help or service , So I think they could really improve on there customers service

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Ellen Rideout

Feb 28, 2023
0

I purchase two big mac,two chicken sand and fish sand fries and a coke at the plainville ma. I went home both my big mac had 1 burger instead of two i would like a refund or coupon for 1/2 price or a fee big make done right.

Or burger king hear i come. I looked it up on line and it is suppose to get two burgers. Thank you ellen rideout mansfield ma

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Fernando Luviano

Feb 28, 2023
0

At approx. ) Waited approximately 15-20 min for a fish filet and spicy chicken sandwich. I received two chicken sandwiches. Waiting this long made me late to work. I start at 6:15pm. How in the world does it take 15-20 minutes for chicken sandwiches.

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Annette Combs

Feb 28, 2023
0

On Feb 26, 2023, I went thru the drive thru,location on Blackburn Lane, Dry Ridge, Kentucky 41035. I ordered at Big Bac meal at approximately 6:30pm. The burger must have been under the lamp for hours, as well as the fries obviously being very old.

It was the most disgusting meal I've ever encountered. 1 bite of each and I nearly threw up. I would be so ashamed if this were my company serving food like this. Im surprised someone has not been deathly ill from the bad food here!!

This is not the 1st time at this location, and it is extremely worse in the evenings!! I will not be back as this is like throwing my money in the garbage. I live in a small town here and lots of people have the same complaints. So sad!!

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Joe malone

Feb 27, 2023
0

I made it online order to 12th and Broadway McDonald’s and when I receive my order from your pick up window, my food was cold. My hamburger was Cole. My bun was beat up. I really wouldn’t happen with my experience.

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Kimberly Fox

Feb 27, 2023
0

food was cold and old when served. survey code 31658-13070-22623-13184-00071-7 Brookeville Road McD's

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Sarah Banks

Feb 27, 2023
0

Good afternoon I've been waiting for someone to get back to me from the Swanley mc Donald's I called the on Thursday and still haven't any feed back this was the one on the motorway I did my order come to over £40 I didn't check me food as shouldn't have to got back home there was 2 order's that wasn't in there and my chips was all under cooked floppy chips I went with my dinner that night as it would of cost me double in petrol im really unhappy that I have to make this complaint but

no one from that store is getting back to me

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Coco Wessels

Feb 27, 2023
0

Crew member from Seymour McDonald’s, has posted in the workers group chat private information about a customer.

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Carol McNeil

Feb 27, 2023
0

I waited in the drive through line for over 30 minutes within the first lane as over 7 cars were taken care of in the 2nd lane before the first lane was taken care of. If it were not for the cars behind me and on the side, I would have left.

With the wait that long, I could have made it home, cooked the same meal and ate it before I was even served at the McDonalds on Irby street in florence sc. Very dissatisfied. Fries were cold as well!

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Brian Chung

Feb 27, 2023
0

Terrible service. Placed mobile order and waited over 20 min in curbside.Workers did not even open the door for me to pick up the order I had placed and paid for.

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Amy Faulkner

Feb 27, 2023
0

McDonald’s @ 1000 Commerce Street, Dallas, Texas, was so concerned they may have to clean their restrooms they went ahead and just closed them. So they can make their money off the cheer families that were in town, but let someone use the facilities? Nope.

I needed to change a diaper. ” Lady your restroom is closed, half of your store is closed off while you are packed as well. Crappy restaurant, I hope the worker the security and myself had to be in contact with trips on her laces.

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Toni vasquez

Feb 27, 2023
0

1009 n Wilson way every time I go to the McDonald’s I’m always short something. Today i order 5 meals they was out of large size and when I got my fires I hardly had any fires in the box.

I ordered a supérate box of fire and siding even get it. Every time I order I have to go back cause something is wrong!!

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Mr and Mrs VANDEVANDER

Feb 27, 2023
0

Store#525 McDonald's 6906 governor ritchie highway glen burnie,MD 21061 Employee was rude to my husband was going to attack my husband. he followed us to the parking lot he yelled us and he said you know my nigger? he made a racial comment to us.

He is putting his body against me I told him stop it my husband doesn't do nothing to you. we hurry go inside our car . it's really wrong he put physical contact to us. He is under the influence alcohol he is drunk we smell alcohol on it when he is talking and yelling to us.

i would like to report the incidents that was happen today. I would like to report an unprovoked incident that occurred between your employee my husband and I. We expect the response of this complaints from you.

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Natalie Shell

Feb 26, 2023
0

I ordered two Shamrock Oreo McFlurries and neither were thoroughly mixed at all. There was lime-green drops on the top of it and pure white ice cream at the bottom. It looks ugly and not shamrock-like and I was disappointed.

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Lavetta Romious

Feb 26, 2023
0

I took my daughter to McDonald's in granite City Illinois on Johnson Road, my daughter went inside to order cause the outside was ridiculously long lines, now while she was inside ordering, I'm in my car waiting, this young man stood outside smoking marijuana, he was an employee, her put it out, went inside came back out, lit it again and went back inside.

My daughter said I wished I hadn't paid for my food, cause they were unprofessional, they were using foul language and playing while customers were inside ordering, one of the customers saw a group of workers sitting and ask for the manager, one of them said she was the manager and this happened at 4:30 pm on February 26.

This goes to show how bad economy had gotten and the reason why I don't eat fast food anymore. No respect, no…

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Barbara Woodward

Feb 26, 2023
0

My fish filet meal cold hard tartar sause on the outside of bread very disappointed and I love McDonald's fries half box .very disappointed. Boyce Clarke county va.

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Michael Steward

Feb 26, 2023
0

The service at this location is not customer friendly. This was on a Sunday in Memphis Tennessee. The manager was outside of counter asking for her food ahead of customers. Counter people are eating at the counter. This is the store on South Third and Bell. This was around 1:00pm

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kelley lampe

Feb 26, 2023
0

Was at the location on hwy 29 in athens. Been waiting on food for 30 min. Number was never called out and when we asked she laughed and said she gave our food away. Very rude and I will not go back or recommend.

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Alvaro Delgadillo

Feb 26, 2023
0

I went to pick up some breakfast for my grandson and his two friends attending college. When I got home, I realize that my order was short. I went back to the store and spoke to the manager her name was Maria and I tried to explain to her what the problem was I had purchase the items that it’s buy one get one for one dollar.

She asked me if I had a receipt unfortunately I did not have one so she proceeded to grab one sandwich and threw throw it in the bag and tried tried to return it to me. I told her that was not correct and she acted very rudely and threw another sandwich in the bag.

To be honest with you being a Sunday morning I was looking into a nice day ahead of me and, I almost feel like leaving the whole order there and go elsewhere. I believe that Maria needs to learn more…

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Omar Alaa

Feb 26, 2023
0

Complaint is about the poor services provided by one of your branches located at Sherouk City Cairo Egypt. For the past 5 years, this branch has exceeded my expectations in delivering the worst service that any restaurant could every reach. They claim that the delivery service time is 30 minutes up to 45 minutes. While in reality we are talking about a minimum of 90 minutes. Food is always cold when it gets delivered.

Do note that this complaint has been communicated serveral times through the so called local customer complaint center, with no luck to reach any solution nor any improvement.

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Veronica

Feb 26, 2023
0

The order was cold and the berger where dry no sauce and fry's was like rubber and nuggets where under cook I spent 40 dollars for nothing and iv tryed calling numerous times and no answer

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Michael Epping

Feb 26, 2023
0

It took three minutes for someone to walk away from the back to come help me at the register. Every table in the dining room was dirty. The two garbage cans were overflowing so much that we couldn’t put anything on top.

The garbage at the drink station was overflowing onto where the drinks come out. I hope you can see a couple photos that I’d like to attach.

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Mary PoE

Feb 26, 2023
0

The McDonald’s off of interstate four in Florida at exit Martin Luther King Blvd. is a terrible restaurant. There supposed to be a 24 hour restaurant.

However, when I go there at 12 midnight they’re not open or if I go at five in the morning they’re not open. You need to make that store Only open until midnight whatever the regular hours are but they should not be a 24 hour store

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Paige

Feb 26, 2023
0

We were waiting in line for only an ice coffee for 30 minutes and 20 of those minutes we were told to go back around in line as they got busier. They did not tell us why or why not just pull forward. Truly ridiculous and very unpleasant visit.

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Robert holmes

Feb 25, 2023
0

I went to McDonald's on 412 west in tonitown ark.and ordered 10 cheeseburger and 10 LG fries and a cheeseburger happy meal.and my total was 60.00.and the burgers were so hard you could not eat them,and the fries were cold.and when I called the store and told them the managers refused to give me my money bag.i want to know your policy.

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Michelle

Feb 25, 2023
0

Store 10427 Broollyn Ohio 44144. Ordered 2 coffee's, one iced coffee and a frappe. Took 20 min to get 2 hot coffee's and the iced coffee, took 30 minutes and a complaint for someone to say yhe frappe machine is having issues.

Why would you give us the HOT coffee before the frappe, so they get cold, we did not want it cold!

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Robert L Scott

Feb 25, 2023
0

I am in the McDonald's on north main street in Madisonville kentucky. It is 10 am in the morning. My wife and I brought our grandchildren to play and wait for lunch. The bathroom has tolit paper on the floor with fecal material present from the previous day.

I saw food in the play area, and their is an ice cream dump in the floor as well as the cup and spoon. I hope some improvement can get done. The management is not very friendly.

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Grace Kim

Feb 25, 2023
0

I did not receive the right order. I was missing my chicken nuggets and my daughters happy meal only came with 4 nuggets when it was supposed to come with 6.. I should have double checked my order but I was in a hurry to get to my destination.

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geneva scarborough

Feb 25, 2023
0

wednesday night around 9:34 pm i came to get a deluxe qtr cheese no pickles and when i got home it was chicken on it instead of a burger and today around10:44 am i ordered the same thing and gotten a regular qtr with cheese and they both was supposed to be a meal but i didnt got the right sandwich.

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Leon Cushman

Feb 24, 2023
0

At the Hartsville sc location I ordered a 2A w/ no pickle onion or mustard and a happy meal. Got to window and they said to go to #4 to wait. Nota problem since it was special order. Waited 13 minutes went inside.

Turns out order was sitting there. I was loud so I get the woman being rude but she did NOTHING to resolve my issue. I took my bag and had to ask for the choc milk. I will frequent the KFC and the BK in the neighborhood before I come back to McDonalds.

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Shimon

Feb 24, 2023
0

Your employee who brought our food to us need to be fired. The cashier said to pull up and someone will give u the bag. She didn’t tell us to go to the reserve parking spaces. A employee came out & looked lost so I directed her to me.

She stops in front of the door and direct me to come get the bag. ’ So she rolled her eyes with an attitude. ’ She got an attitude and said come get it yourself and shook her head as she walked back in.

If you don’t like ur job, then why are u working at McDonalds? I understand older people work here too but if you don’t want to volunteer to bring the bag to customer outside then speak with your manager because a customer doesn’t have time for that.

And wear a coat when u come outside. It’s February. Whatever system y’all got running inside COMMUNICATE…

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John Nguyen

Feb 24, 2023
0

This was worst customer service ever had at McDonald's. I was just passing by traveling 3 am in the morning try to get food to be on the road to get home. They told me it would 10 minutes wait get my food but later on saying that they're not serving it they're about to serve breakfast and I asked them how long I was going to take they say it's going take 30 minutes wait & I say that fine but

later they can't do it well I thought McDonald's is 24 hours it's a fast food chain & that's the only fast food was open at that time on the highway. They need to fix the employee issues. that was the worst thing ever experience I had 4 Hour drive back home starving.

I didn't get any food I will never stop by that place ever again if passing threw there town Those employees be fired. “ McDonald's In…

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Shirley Ann Aguridakis

Feb 24, 2023
0

My drinks were not pop but water down . Tasted horrible had to throw a away. Gave me the wrong sandwich.

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Rick Wilson

Feb 24, 2023
0

I’m writing on your franchise in Binghamton NY 13904 upper court st. I’ve tried 3x’s thinking maybe it’s an employee bad or something but first time I was there at about 5:30 ordered a number 1 med. well I waited about 5 minutes and while I was waiting another car behind me was waiting also.

The employee came out handed them an order, I saw them going through the bag and handed it back. Then the worker headed for my truck and asked what I ordered I said the number one so they said this is yours and tried to give me the order the other customer just went through.

I said I’m not taking that because I saw the other person go through the bag and said I’d like a hot fresh one. They said it would be a few minutes. Not a few a minute if that they tried to just put the order in a new bag and…

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Anthony true

Feb 23, 2023
0

You have an employee who is selling hard drugs out of the McDonald's on the business Loop in Columbia Missouri. He is a night manager named Eric Needy . This is right across the street from a high school. Several of the employees are using the drug as well.

He supplies it for them . He recently went to jail for a position charge but bonded out and is right back at work selling drugs at McDonald's. Don't you think something should be done about this ? I wish to remain anonymous .

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Jeffery keech

Feb 23, 2023
0

c , I was standing in line behind one other customer, and the cashier waited on the person in front of me, and then turned around and walked away leaving me standing there waiting for someone to take my order. I literally waited a good 5-10 mins and no one came to take my order.

Finally after one of the cooks stuck their head around the corner and looked at me , and said nothing, but just started at me, finally after a good few mins the same cashier that took the persons order in front of me, told someone else to take my order, but not before I started saying loudly that no one will take my order. c nc Donald’s.

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Jessica Rigaud

Feb 23, 2023
0

We ordered food through the drive through and noticed that there was a mix up with our order. The car in front of us got our order. The employee went to the vehicle to retrieve the food that the woman started eating the fries.

I explained to him that we would not accept food that was already in the hands of another customer. The employee "stated that well she didn't eat the Big Mac". Not acceptable. We got a refund and left. This line was already long with customers in front of us waiting.

Maybe, they need more staffing at this location. 1990 state rd 7 Hollywood, fl 33021

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Terri Hammond

Feb 23, 2023
0

I went into Charlton McDonald’s on the 20th February about 7pm with my grandchildren for a treat but instead I came out feeling frustrated, we had to wait half hour for my food even though it showed up on the board it was ready about 10 minutes after I ordered plus I witnessed two members of female staff that worked the throw wrapped food to each other to put in the boxes, and wen my food did arrive they told me that I still had to wait for 1 item and when it did arrived it was stoned cold considering it came out last, today I ordered from the same McDonald’s thinking it was probably just a one off mistake how wrong was I, I ordered from über to be delivered living 5 minutes from there and

it taken 45 minutes to turn up and again stone cold, I will not be returning to this McDonald’s…

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