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McDonalds

1.0
2,708 complaints

Address

1 Mcdonald's Plaza, Oak Brook, IL, 60523

McDonald's customers are experiencing widespread issues with rude and unprofessional staff behavior, particularly from managers. Order accuracy is a major problem with frequent missing items and incorrect preparations, while food quality concerns include cold, old, or improperly cooked items. Extended wait times and poor service recovery when issues occur are compounding customer frustration.

Common Issues

40% (528)
rudeattitudedisrespectful
30% (396)
wrong ordermissing itemsforgot
25% (330)
coldoldsoggy fries
20% (264)
slowwaiting40 minutes
10% (132)
ice cream machinefrappe machinenot working

Complaints

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Warren goodin

Feb 17, 2023
0

Waited around 20 mins for my order after I payed , the lady at the drive through didn't know what I ordered or where my food even was. She finally gave me a bag of random food( definitely not my order) .

I went inside to correct the issues only to get frustrated and demand a refund , the " manager " was extremely sarcastic and struct me as wanting to pick a argument and make rude and very unprofessional comments. Guess because I'm not black ?

Anyways I'm calling the health department and local labor board after what I witnessed and how I was treated , also be filing a complaint with bbb ( not that it will matter).

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Mike kovac

Feb 17, 2023
0

rude and confrontational. McDonald's manager @ Ellsworth and baseline store. I walked out with my friends.

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Myla

Feb 17, 2023
0

Today I went through the drive threw for a carmeal ice coffee but the customer service guy gave me chocolate instead. When I attempt to tell them it was wrong they got belligerent and disrespectful so I ask to speak to a supervisor and she to was very nasty so I ask for corporate office and told me to learn how to read

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Eric Barnes

Feb 17, 2023
0

The employee was very rude in the drive thru. I ordered a Sausage Egg McMuffin, Sausages egg and cheese McMuffin and a coke. She rudely said you’re ordering the same thing so I repeated and then again she was rude and said all you need to say is one with cheese you’re ordering the same thing which is not the case.

I told her she was being a smart mouth and then she told me I could just leave her drive thru. Something needs to be done about the people you hire to work with the public and this should not stand.

There was no sense in her acting like that and being rude for no apparent reason. McDonald’s you need to do better!!!

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Alleigh Hanner

Feb 17, 2023
0

the McDonald’s here in Shafter have not been opening on time for the past couple of weeks, there are people that have early shifts for work and go by to get a quick breakfast. Almost every morning they have turned many people down because they aren’t prepared. They are always understaffed.

Many people have been complaining about the service here at the Shafter McDonald’s.

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Roger Boatwright

Feb 17, 2023
0

I was denied service due to not electing to use the kiosk to place my order which I consider very user unfriendly so I don’t use it. This was the first time I was denied service by electing not to use it.

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Anthony Martins

Feb 16, 2023
0

So the McDonald’s by Morrisons in Cribbs causeway I ordered a larger Big Mac meal with a large Fanta and I found hair in my burger and with my chips

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Tamara

Feb 16, 2023
0

I have gonna to the McDonald on 820 Culver Rd Rochester ny several times every time I go there they always forget something like today I went there and they forgot to give me my Oreo, flurry and the apple juice for my granddaughters. Happy meal.

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Jessica

Feb 16, 2023
0

I did a mobile order and drove 20min out my way to get to the McDonald's for them to tell me there system is down so then I go to the next closest one which was another 20min out to find out they are taking cash only and didn't have half our order available and then didn't even get half the order we ordered!

After having to go to a ATM to get cash because they said they only could take cash orders! I work nights and my son does as well so when we get off and want our dinner and can't because of how messed up the McDonald's was and how they treated us all the way around!

Then drive a hour home at 3:30am! I was beyond passed and never will we go to McDonald's again! The most horrible place ever!

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Stefan Sakoschek

Feb 16, 2023
0

There is no way to complain about a McDonald’s franchise in Grand Baie, Mauritius island. The outlet is dismal, with permanently shockingly dirty toilets as an example… they don’t even bother putting sauce in the burgers any longer either - plain patties and bread is a regular occurrence, this is not even a joke.

Customers complain daily in local queues , nobody cares, as there is often no manager on duty… the drive through has two conflicting entrances, which causes regular fistfights between customers jockeying for position in the queue…. The whole thing is appalling and creates not only health and safety issues but also creates a terrible name and image for McDonalds locally.

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Charlotte Birch

Feb 16, 2023
0

Was at Amsterdam Ny 12010 McDonald’s placed my order waiting at drive up window waiting 10 mins then was told to move forward that they would bring my meal out in 30s seconds waited another 10 minutes still nothing went inside finally got my meal poor service there

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Michael Collins

Feb 16, 2023
0

2205 E Fletcher Ave. Tampa, FL

Consistently puts out undercooked food and refuses to properly fill orders from doordash customers. Haven’t received one completely correct order in over 4 months of using doordash, when visiting location in person the entire staff treats you like they want you gone.

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Jason Phillips

Feb 16, 2023
0

I live in Greenwood south Carolina and I have been to the store on the south end of town 2 times this week and couldn't get any service from the employee they are asleep in side the store and have the doors locked keep in mind this store is supposed to be open 24 hour a day I sit outside in the drive threw for 25 mins and no one ever came on the speak saying any thing then

when I drove around the employee were just sitting at the tables in the lobby with there hoodies on ignoring me and that is not how a store should be run if you are open 24 hour a day then they should be 24 hour a day service and like I said this has happened to me 2 times this week

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Jamie Sandilands

Feb 16, 2023
0

My partner order McDonald’s and have it delivered when we get takeaway And every time we either don’t get something or something is wrong Tonight I ordered a meal and ask fir sauce on the side and I got sweet and sour sauce on my Angus burger and no fries I am sick of it I couldn’t go in the car as I have twin babies Plus it costs a lot for delivery Tge ncdonalds I go to is in Thomas Mitchell drive wodonga

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Janine Taylor

Feb 16, 2023
0

The Woman Running Chartwell McDonald's Right Now Shouldn't Be Working There She Was So Rude To Me & Looked Down Her Nose At Me In Front Of Customers Because I Asked If The Frozen Machine Is Permanently Broken Her Reply Was Well Is Been Broken For 3 Months Now In A Disgusting Tone! Her Reply Was Maybe You Should Go Somewhere Else Then!!

Absolutely Disgusting Service & No Name Tag I Could See!! Will Never Go There Again & Neither Will The Friend's I Was With.

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Merequa Jackson

Feb 16, 2023
0

2023. I had a coupon for buy one get one free, no one knew how to imput it, 2 different people attempted and then I asked for a manager and she tried and then said to me rudely that the code would not go in,I said it went in last week so you don't know how to do it.

She threw the paper on the counter and walked away, she promptly started speaking in Creole with the workers by the fries bin. People started shouting behind me and I asked for another manager and the young fellow said they don't want to come.

I said she needs to help me and stop speaking with her coworkers, he said don't you understand what she is saying, I said no and he laughed. I said do you understand and he said yes I am from Haiti, I said I am from Jamaica.

The other male manager came over and attempted to imput the…

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Lynn Harrelson

Feb 15, 2023
0

Missing points on McDonald's app supposed to have 4000 i only got 663 it wont give me my points

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Ted M.Routon

Feb 15, 2023
0

On my way to work this morning I stopped by your store on Riverfront Blvd. in Dallas. One item I ordered was iced tea. Simple, right? Wrong! It was obviously left over from yesterday's brew and had an unbearable acrid taste.

The aftertaste was even worse. I had to return home, brush, and gargle. This is unacceptable. Your brand is one society has come to trust, so don't let us down on something as basic as tea. Word travels fast.

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Segura

Feb 15, 2023
0

The absolute worst service in my life!

First off your worker the so rude & so mean & so not pleasant!!! not sure what her name was but it was on 2/14/2023 at 10:09pm. i went to the speaker to order my food, i ordered said " i want a mcdouble no pickles no onions & a coke she cut me off after that & said window 2, i then

said i was not done i need a coffee as well, we then proceeded to wait 5 minutes before she re took my order, i added on my coffee with my coke & mcdouble went to window 2 & she proceeds to tell me that the coke was not added to my added & I could not get it. i asked if she could add it on to my bill real quick & she told me no, in a very very very rude way, and told me she could not she asked if my meal was correct & it was all my fault that it wasn't & I was not getting…

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Preshalan Naidoo

Feb 15, 2023
0

I actually would give McDonalds (Southgate) a rating of -5 stars if that were an option! this morning the 15 February 2023 at approximately 07:53am, I visited the McDonalds- Southgate drive through hoping to get a quick breakfast as we had load shedding and water problems, so i was already running abit late late for work.

I ordered two breakfasts that came with cappuccino and filter coffee respectively, at the ordering unit I asked the cashier if she could please add the sugar in the coffees for us as it was difficult to do so in the car and would also save me on some time- she gladly obliged, i proceeded to the next window to pay for my order and confirmed once more if she would add the sugar for me and

she agreed once more, I then proceeded to the collection window and asked the lady…

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Nader

Feb 14, 2023
0

Evening

I have just get told that I am band from the McDonald’s on moor lines Widnes

No on explain for me what’s happening! I have just get told you been band without reason! I’m happy to take that forward and contact the police!

I have done nothing wrong and I want to know that reason you band for and evident that you have against me !

I lived Avondale drive and my near brands that I eat from is more Lane and I work delivery driver some time

Looking forward to hearing from you !

Regards

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Patricia A Presbitero

Feb 14, 2023
0

I. Did. Not. Get. My. Refund

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Julian Gallegos

Feb 14, 2023
0

We order out quite a bit, sometimes drive thrus. Sometimes McDonald's messes our order up We have to go inside to get it. Or they deliver 3/4 of our order,, but today we spent $40 on a deliver fries, one drink was missing.

2 burgers were made all wrong. I don't like mustard, and it was flooded with it. Your McDonald's in Ennis Tx is 1 of the worst. I trashed my burger, and will never order a meal from here.. $40 dollars shot to ----.

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Jeff

Feb 14, 2023
0

The store is never open @7 am lobby doors are lock all way to almost 8 am this is bullshit every day you say something to the manager nothing gets done about this is total bullshit

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Deborah Jones

Feb 14, 2023
0

Chips and cheeseburger s completely cold, and chicken burger all crusty, hardly any chicken.pop in altered down, thought we would have a McDonald's meal for valentine's Day, absolutely disgusting, ruined our meal, won't be having another one.

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Peter Dolman

Feb 14, 2023
0

Asked for large chocolate thick shake Eventually got it get back to motel room 3/4 full no chocolate flavouring at all

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Talitha Stanley

Feb 14, 2023
0

The food was cold and my hot chocolate wasn’t there and i still paid for it. Disappointing

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Christine Payne

Feb 14, 2023
0

Didn't have what was displayed on the board( big tasty).. had to have something else.. asked for chocolate milkshake, ended up with banana.. burgers thrown together, chips half full & no hello or thankyou

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Keith Bush

Feb 14, 2023
0

The McDonald's on Beasley Road has got to be the absolute worst McDonald's in the state of Mississippi or the Southern Region of the United States. 1. I asked for 2 Filet O Fish and they only heard one 2.

Got to the window and the order was dead wrong because I stressed 2 but still only got one and was told "well they only charged you for one. 3. Got the sandwich in the car and I attempted to eat it and it was cold and stale.

The cheese was gummy and the bread was not soft. 4. It was not fresh and it was just totally bad food. 5. Customer service was ok at eh window I paid at but when I pulled up to get the sandwich was just passed out to me and no explanation was given for just only charging me for one sandwich and I said 2 filet o fish twice.

I am done with McDonalds there is never an…

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Melisa C Jones

Feb 14, 2023
0

My visit to McDonald's is usually always pretty consistent but on one of my recent visits the mobile app deals were not available and I wished that instead of not being able to use the app due to issues on the restaurant's end that I would have gotten comped the deal that was being offered that I couldn't use. It was the deal if I spent $2.00 or more on my order I would receive any size free French Fry. I had to pay full price and was disappointed in that as a loyal customer.

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Janette Marshall

Feb 14, 2023
0

I was in the shop in Torieglen and the restaurant was a disgrace the toilet was filthy and the staff just refused to come and service me l also herd one girl shouting for god sake lwas in at 10past 6 l would never go back to that McDonald's again

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Joseph

Feb 14, 2023
0

After ordering my food, fries came out cold, my wife asked if they had any sweet tea and the employee said they were out of tea, more like too lazy to make any more, and also employees on their phones and sitting on the kids meal boxes. Guess that's how the new age kids provide customer service.

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Lakisha Floyd

Feb 13, 2023
0

I really would like to talk to a manger Someone that is in charge I spent too much money in the last 2 weeks for my orders To my first order they never sent 10 piece My next order I ordered burgers fries and nuggets nuggets on had 3 in box my burgers had no meat on them And this time I order a cheeseburger pack and 2 extra cheeseburgers I only got 4 cheeseburgers and

where missing a 20 piece nugget and 2 medium fries I am livid with the situation I tried calling to complain and the line has been busy over 2 hours like the phone is off the hook I’m in need of someone at Corp to call me this is unacceptable and they can’t do there job they shouldn’t be working there They have a lack of compassion for there job they are not paying attention and who ever is manger can’t either stay off the…

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Darlene Bolinger

Feb 13, 2023
0

Because of stomach issues and surgery, I have not been able to eat burgers for a long time. My Dr's have now given permission for me to have an occasional burger. So I visited McDonald's at 1915 N. Highland Avenue in Jackson, TN around 3:00 today.

Because I know fast food restaurants and coffee shops cater to the drive thru providing faster service, I chose the drive thru. " She said, "Um. " I was SO taken aback by that rude, condescending, lazy, unprofessional response that I pulled out of line.

I almost went elsewhere but decided to go inside. There, I encountered a very kind, well spoken, professional looking and responding Joshua. He answered my question and apologized profusely for my experience at the drive thru. I ordered. I am sorry to say, Joshua was my only positive experience…

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Nina Demus

Feb 13, 2023
0

The “manager” at the Mcdonald’s on Stone Mountain Highway was not only rude but almost refused to give me the refund that i kindly asked for when i came in. The manager insisted that i was lying about not having an item in my bag. My order was wrong.

The manager says he bagged up the order himself so it was no way i didn’t get the item that i asked for. I told him it wasn’t in the bag and he walked away. i asked for a refund and he said to me “im not gonna give you a refund for that i’m only gonna give you a refund for the burger”.

This manger was nasty, had a really bad attitude and seemed unapologetic for getting the order wrong. He acted like he didn’t really care and kept walking away when i was just trying to have a conversation. When i said “you’re the manager?

” aggressively and…

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Paul Robson

Feb 13, 2023
0

I want to know how come you don't have handicap goes in McDonald's very difficult to get a wheelchair by yourself

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Gordon Whittemore

Feb 13, 2023
0

IAM handicap and come into McDonald’s and park in the handicap spot go up to the door and the door is locked. Person tells me to go around to the other door which is open why don’t you have a door open for handicap people Gorham Road in South Portland Maine

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Justin Walsh

Feb 13, 2023
0

Poor training and service from a manager! 95 deal they had and the guy serving me said they do not do it. I said they had to and gave him my code and he replied sorry not working. Told him I would like to see the manager and the manager did not even say boo to me and just showed the young boy how to ring it up!

And was told to park straight away because God forbid they go into the red and actually serve a customer the correct way. The meal was completely cold and I did not receive the drink with the meal What a waste of time and money

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Sylvia Alexander

Feb 13, 2023
0

Because a little girl ( counter worker) and little boy, supposedly the manager, had not blocked up a drive thru lane that wasn’t answering! We moved up to the pay window and tried to place our order for ice coffee and was told I had to go back around and asked to speak to the manager!

This little boy had the AUDACITY to tell me that ALL McDonalds stop selling coffee after 6pm! While the little window girl kept saying I needed to move because I was holding up her line! I was SO ANGRY I DIDN’T GET THEIR NAMES!

Manager was light skinned black guy, maybe 5’8” and window girl medium dark skinned black girl, maybe 5’6”! I’m 68 years old and I’m nobody’s fool! Is this what McDonald’s has been reduced to, to hire these type of people?

McDonald at 2224 Warrenville Rd South Euclid, Ohio 44118

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Juanita Castor

Feb 13, 2023
0

Hello good morning. I had to place 2 orders this morning, #25 @ 8:11 am & #31 @ 8:14 am. I wanted 4 BOGO for $1 Items. I ordered 1 sausage McMuffin plus 1 for a $1 and 1 hash brown plus $1 and a large coffee.

The total didn’t seem like the cashier, (whom also is a manger), got everything I asked for so I said just to clarify I ordered 2 sausage McMuffins, BOGO for $1 and 2 hash browns, BOGO for $1, plus my large coffee and she said yes Uhuh. As I walked away from the register I looked down @ my receipt to realize she in fact did not charge me for what I asked for.

I then approached the woman who was calling out the order numbers and explained to her what had just happened and asked if there’s anyway to get what I I asked for without having to wait in the busy line again because it was a…

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Camille Griffith

Feb 13, 2023
0

So today I drove through drive through ordered my food paid and was told to wait at a parking slot for my food waiting over 20 minutes and never received my order. I was laughed at and humiliated for no reason by staff.

I was never rude in any way to them. I drove back through drive through to get a refund and they never explained why I never received my food they gave me my money back and said sorry that was it no food no explanation no nothing.

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Amberli Owens

Feb 12, 2023
0

I went to the McDonalds in Shinnston WV drive through. I got home and found hair in my food. Not mine , as I have long blonde hair and this was a very short curly black hair.

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Ms.Bobbie

Feb 12, 2023
0

her and the Mexican or white girl kinda chunky are the ring leader every time I walk in the see me they have every one not here me are wait on me i stand and stand nothing they wait on other people i just want you to no this is such a law suit and any lawyer will take this because of the way they treat you and

police officers and security it started with me in my uniform now they no my face and car and still treated the same way no wears elece treats you like this i ask i beg please take my order she says in a minute never all of them to all the police out their stay away if something happens and your getting a call their take your time their nasty enough to handle it

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brian farr

Feb 12, 2023
0

Just been to your Mcdonalds Galley lane MK17 9RB Ordered drive in cheeseburger chicken nuggets 6 crispy wrap large fries Apple pie

i ask the young lady was it all there she said yes at the time she was in conversation with a few others so i did not look in the bag

get home no apple pie chips not warm or chicken nuggets cold This has happened a few times now they need to focus on what they are doing

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Tassieem M

Feb 12, 2023
0

I was picking up DoorDash orders and waited in the lines for hours just to have the nightshift manager refuse to make my orders specially on 2/12/23. The manager and a worker refused to make my orders and cancelled my customers orders for no reason at all even when i would wait.

I recorded the workers and the fulfilled other orders and came out to the parking lot to make sure the other customers got their orders instead of mine. Afterward the workers assaulted me in the parking lot while I was trying to record their behavior for their boss.

One individual attempted to jump into my car and steal my phone so I had to splash him in the face with my iced tea to dispel him from my vehicle. He then drive a loaded weapon got into his personal vehicle and followed me at dangerous speeds…

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Sandra Norris

Feb 12, 2023
0

I want to complain about Ampol Reedy Creek Mc Donald. It’s been my local burger shop. In the last 18 month the food has deteriorated. The burger often come out burnt and it’s like they have been reheated also badly wrapped and thrown in to the bag.

I don’t know who’s managing that shop but they should be ashamed of themselves. Disgusting!!!!

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Steve

Feb 12, 2023
0

When did we start just wiping off the top of a bun when no onions are ordered. We ordered a triple cheeseburger with no onions and revived a plain triple cheeseburger. After looking at the bun, they wiped everything off the top as there were still onions in the wrapper.

You all want 15 an hour, yet you can't do a job correctly, and you take the shortcut way out.. if you do that to someone who is allergic to onions, you would be sued as there were still onions on the bun.

Do your job and stop being lazy..

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CHERYL JACOBS

Feb 11, 2023
0

drove from New Orleans going to a church in Gulfport Mississippi this is the second time this has happened. This service is very poor on 02/05/2023 I waited 1/2 hour in line for service, finally drove to window still waited for someone to come.

Some customers got out of line and went to complain inside. 37 for 3 hash browns and a bottle of water. Will be going to Burger King. Service not good there.

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Mark Green

Feb 11, 2023
0

45 pm tonight and placed my order on the Oder screen and paid by card. After about 10 or so minutes my number was called by the girl at the desk and I was told that the Big Mac I’d ordered I couldn’t have because they had run out of big macs!!!

I don’t find this acceptable and I’m a bit annoyed about it especially as the machine didn’t give me a recipe because it was broken!! So I went to KFC but was still very pi**ed off!!!

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Ray

Feb 11, 2023
0

Horrible service and wait times. The staff is constantly trying to keep up with stupid Uber eats and will actually ignore the people that are in the place. The staff usually doesn't speak English so that's a problem trying to communicate.

The place is way to hot! Like 90s. Damn shame to see McDonald's go down hill like this. It ain't your parents McDonald's anymore it's horrible, never going back.

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