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McDonalds

1.0
2,736 complaints

Address

1 Mcdonald's Plaza, Oak Brook, IL, 60523

McDonald's customers are experiencing widespread issues with rude and unprofessional staff behavior, particularly from managers. Order accuracy is a major problem with frequent missing items and incorrect preparations, while food quality concerns include cold, old, or improperly cooked items. Extended wait times and poor service recovery when issues occur are compounding customer frustration.

Common Issues

40% (528)
rudeattitudedisrespectful
30% (396)
wrong ordermissing itemsforgot
25% (330)
coldoldsoggy fries
20% (264)
slowwaiting40 minutes
10% (132)
ice cream machinefrappe machinenot working

Complaints

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Tammy jones

Feb 5, 2023
0

The fact that they won't break $100. $20 in food and won't break a$100. They would prefer to loose a order then break it. This day & age things so expensive. $100 is not that much money anymore. It's ridiculous that mcdonals is the rudest and laziest mcdonalds I have been to!!

They cannot get an order right!! That manager there is the problem!!

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Gary

Feb 5, 2023
0

I live 200 yards from the McDonald's here in Imlay City and I only get weekends off I don't drive so I walk to the McDonald's to try and get breakfast but the lobby is always closed. You are losing a lot of business. I've wrote you before about this and it changed for 2 weeks then right back to closed lobby

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Ronni McCard

Feb 5, 2023
0

Hello! My name is Ronni McCard. I visited the location 3704 N Roosevelt Blvd , Key West Fl, 33040 on February 5th around 5:30am. I used my app for 6000 points to receive a bacon, egg and cheese biscuit. I pulled up and I saw I received a bacon egg and cheese McGriddle, i went back through showed my receipt and he brought another biscuit back and me thinking surely they didn’t get it wrong twice, to get home and it be a sausage biscuit.

I also ordered maple oats to receive plain oats

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james white

Feb 5, 2023
0

saturday at 4:56 pm i oreder 2 big mc large meals . to make this short. the fries were not done , the sandwhiches tasted as if the meat old. the sprite drinks had a bad after taste. if i had transportation back to the restaurant i would have taken the order back.

the whole order was disgusting.

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Steve Gray

Feb 5, 2023
0

Just had the worst Macdonald's in my life chip's raw Angus burger not much better I drank the strawberry shake though never going back Macdonald's lower Hutt order number 14510.45 pm Sunday 5/2/2023 1 star is to much

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Adriana M Gomez

Feb 5, 2023
0

I made a purchase for $82 12 breakfast 11 with hash browns which they didn’t have they said it would be replaced by French fries and when I got back it was not in the bag I was visiting Atlanta in Whitlock McDonald’s the GM Kevin got in touch with me and offered me a free meal when I visited Atlanta again after I called headquarters and he called to offer this is so ridiculous if a receipt is requested I have it

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Heather robledo

Feb 5, 2023
0

My daughter's father and I was in there trying to order my daughter some food my daughter's father yelled is anybody willing to help us a guy in a gray shirt looked at him and waved him off still refused to come and help we asked for another 5 minutes so daughter's father left went back out to the truck I can't go outside tells him if he don't like their service to Epping leave and

go somewhere else with my daughter in the truck let me remind you she is only 6 years old I wouldn't it be so upset but this is the third night in the road we try to go get my daughter something to eat and can I get no service and rude staff the address for that McDonald's is 30 Northwest Sheridan Road Lawton Oklahoma my daughter's father is to the point of getting a lawyer and

having that location shut down…

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Gina Bricker

Feb 4, 2023
0

I’ve tried for the last six months to get a frappe or a milkshake at McDonald’s on South grand and fifth Street and they say that the machine is broke the machine is broke and I know that they just don’t want to clean it one of the workers told me that one night and I’m really frustrated because that’s one of my big items and helps my stomach settle and I had to go all the way over to sonic to get it I guess I’ll just make that my routine

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Pamela Hobbs

Feb 4, 2023
0

The McDonald's in Hampton Iowa is the worst customer service drive thru I have ever experienced, the food sits on the counter for over 6 to 10 minutes before an employee at the window decides to hand it to you, he walks around talking & laughing, acts like he's at a get together instead of at the job, today is Saturday February 4 2023 at 9-45 AM. Thank you for taking the time to read this. Pamela Hobbs

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Jade ross

Feb 4, 2023
0

I went east 10th street to McDonald's in sioux falls sd, I ordered big breakfast plate and 2 burritos and they forgot the burritos, and then when I got where I was at checked and called the person who answered the phone supposedly be manager and was rude as heck and didn't even care that messed up my food and demanded a receipt when it should have been right there! It happened 2/4/23 right like 750am

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Nicole

Feb 4, 2023
0

I went through the drive thru at the McDonalds at Berrinba and got 3 Frozen coke no sugars and as we were driving out I looked at them and two were only 3 quarters full and the other one was only half full. I parked and walked inside to ask them if they could fill them up and they came back still the same.

The guy was rude and said we can’t fill them up anymore then that. I am a paying customer and I want a full large cup of drink and I can’t even get that. This has happened twice now and I am not happy at all.

I have been to a few maccas and I know it sometimes goes down with the air of frozen drinks but I never had a problem when asking to fill them up and they do it but this store is not good as I was told they can’t put more in it.

They want the $2 but don’t want to give you a full…

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Janis Bartlett

Feb 4, 2023
0

Muncy Pa 17756 Lycoming Mall McDonalds Service worker with a bright blue wig (it had to be) was so very rude to myself and family. Shouted and down right disrepectful. I've worked in a busy customer service enviroment for 23 years and never acted so rude to my patrons.

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Michael Webster

Feb 4, 2023
0

On Summer Avenue in Memphis Tennessee there's a couple of McDonald's you cannot buy a milkshake at either one any day of the week but you can at Burger King if you order a milkshake the response will be our machine is down

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Coy friend

Feb 4, 2023
0

Not the first time I've been given what I didn't order... getting old fast... ordered a big Mac and got a quarter pounder.. again. Think I will save the astronomical price for crap and bring my own , thanks anyway.

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Jane Roby

Feb 4, 2023
0

Was given an Irish 50p in our change when we asked the girl to change it omg she spoke to use like something on the bottom of her shoe in a abrupt manner told us to park up and somebody would come out they did eventually but gave us another Irish 50p so husband went in side to speak to a manager omg the girl from the drive through came up with same attitude where is customer care gone absolutely disgusting and manager said nothing

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Mary Anderson

Feb 4, 2023
0

I was ordering dinner for my kids I got them the quarter pounder sharable meal it comes with 2 quarter pounds, 2 med fries, and a 20 piece chicken nugget. When I took the food home the fries were cold and I only got a 10 piece chicken nugget.

I was not going back because I had work in a little bit. This is the McDonald's at 2290 West Cleveland Ave. Madera

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Donna Grieder

Feb 4, 2023
0

03. The sundae I received was just a lidded cup of plain vanilla ice cream with a spoon. I said" There's no syrup on this" and was told by worker at window " You only ordered a sundae". "This is just a plain cup of ice cream", I said, "sundaes should have a topping" I was informed that I was WRONG and that cup of plain vanilla ice cream IS a sundae.

I left without fussing, but was upset. Once home, I called to speak to person on duty in charge. She informed me that the worker was correct - that if you order a sundae and don't name a topping , you get plain ice cream.

EVERY definition of 'sundae' you look up says there is topping. Honestly it felt like a bad joke.

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Rose

Feb 4, 2023
0

The manager was so rude to me and my family was no call for that she should not be working for mcdonalds she is bad for business

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Rebecca Chapman

Feb 4, 2023
0

Due to my allergies, I requested my Bacon McDouble WITHOUT onions.

With the paper statement WITHOUT onions, I took 1 bite and IMMEDIATELY my throat started swelling shut!

I received my Bacon McDouble WITH onions!

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Arthur schwartz

Feb 3, 2023
0

I went to McDonald's on Durham rd in wake forest nc. This morning, I ordered a #1 breakfast meal with medium coffee, they gave me my meal and told me to wait in the #1 service slot and someone will bring my coffee out to me, I waited 20 minutes and no one ever came, the who served me could see me waiting, because of a meeting I was late for I just left

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David Gunn

Feb 3, 2023
0

I have few extremely serious concerns about the professionalism and lack of customer services of the staff (Night Shift Specifically) of Maccas Sunshine North, Ballarat Road, Melbourne. It’s been more than 3 months, i drive every night to this store as it is few meters from my house.

All I’m craving for at night is Frappes and every single time i was told there is no frappes available upon enquiring the reason there was no reasoning provided. Initially i thought this would be the time when they reboot their system but my frustration started increasing as i checked almost every minute post mid night till dawn and to my surprise this store’s staff was so persistent on their stance of depriving me from Frappes.

So, being a lover of Maccas it is my sincere advise that either remove the frappes…

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Edward Hoffman

Feb 3, 2023
0

Today, Friday Feb. 3 at approximately 8:30 am, at the Rt. , I ordered pancakes and sausage with an extra syrup and a large decaf coffee. When I got home, approximately 1 mile from the store, the pancakes were cold and tough as leather.

I could not cut the pancakes with the enclosed fork. The sausage was slightly burned. I did get my extra syrup as requested, but sometimes it is missing. One great thing was the decaf coffee was good and hot. I'm surprised the pancakes left the location in that condition.

Something went wrong in the process. 18. Ticket #1391. Thanks. Ed Hoffman

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Virginia Neal

Feb 3, 2023
0

Why is McDonalds on Free Pike Dayton Ohio lobby only open when they feel like it. This site has rude verbally abusive , lazy employees. All others in Dayton have the lobby open

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Kirk Scott

Feb 3, 2023
0

This is my 3rd complaint, I went to McDonald's on Nederland Ave. In Nederland TX at 2:40am and was told they were shutdown, before the times were 3:20am and 2:50am. This is supposed to be a 24hr facility but they are turning people away.

We are just going across the street to either Burger King or Wataburger and getting food. You are losing alot of money turning people away because of lazy employees, the competition is gladly taking our money!

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Teresa Jaramillo

Feb 3, 2023
0

We went through the drive thru on 02/02/23 at 10:29 pm We ordered a large coke, medium smoothie and a basket of fries. When we received our order they handed us a large coke medium smoothie and a large Orange Fanta.

We told them we didn’t order the Fanta and we didn’t get our fries. The girl came up to the window and told us she took our order and we didn’t order fries we informed her we did and asked to refund the Santa she want nice at all very rude and

told us she would have to talk to the manager made us wait longer. She came back up to the window and had us sign the refund slip. Then she said well I need to charge you for the fries being rude we had already waited for a while just to get our refund I told her never mind e aren’t going to wait longer she said all mad you don’t want…

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Keith Bruchmiller

Feb 2, 2023
0

This morning I got served a very burnt McDonalds McMuffin and a very greasy hashbrown. I can understand a little letting the hashbrown go greasy without possibly tasting them every now and then but my McMuffin was very burnt. I enclosed a picture of what I found when it was unwrapped.

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Tosh Baker

Feb 2, 2023
0

I went to my local McDonald's in Polson,MT I ordered a 2b which is a quarter pounder with bacon. And some. chickens. chicken and bites into it and he notices theres no mcchicken insude the buns. Than when im eating my cheeseburger I get to the middle of the burger and I notice that the outside of the burger was cooked but the inside was red and raw.

So only a 1/3 of the hamburger was cooked. I'll never spend my money there again and thats not the 1st time thats happened. The service is poor the food is bad. And sometimes you dont get everything you ordered.

The management is doing a horrible job running it. I'll go to taco bell before I soend a cent in that place again.

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David Mariette

Feb 2, 2023
0

Order at the drive thru all screwed up. I ordered two mc. Hicken sandwiched s small fry, and a senior coffee with a creamer and a Splenda. I got one mc chicken, a medium and a small fry and the coffee.

So, I did not get the buy one get one for a buck mc chicken, and got three times the fries I wanted and paid full price for them throwing most of them away. The confirmation screen at the ordering station flashed yhe order almost long enough for my eyes to focus on it and poof! It was gone.

Not sire exactly but y’all owe me some money not to mention the PITA factor.

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Amanda

Feb 2, 2023
0

Your Mechanicville NY McDonald's has horrible service. Manager is making food but takes 20 minutes to get my order. Bun is cold and so are my burgers. I ordered a number 7 with extra pickles only got extra on one burger.

But at least the Fry's were hot.

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Joy

Feb 2, 2023
0

I came through McDonald’s drive thru in Candler,NC at approximately 1155 am. I ordered two kids meals with chocolate milk. When I got to the pick up window the employee at window was talking to another employee while holding both chocolate milks.

She placed both milks to her nose then hands them to me. I ask her why she put the chocolate milks to her nose? I told her that was nasty. She was being sarcastic saying I’m sorry you feel that way.

I ask her if she would like to eat food I put to my nose. To which she responded would you like for me to give you another one sarcasm at best. This all took place while the shift manager stood there just gazing never addressed the problem.

Due to all illnesses going around this is not professional way to handle food and drinks . At best she…

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Chan

Feb 2, 2023
0

I ordered 444 with the spicy chicken sandwich plain and my nuggets was raw I called back to speak to the manager he was rude at the 7200 West 12th Street location and he hung up in my face this occurred at 6:15 p.m. tonigh

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Melanie Smith

Feb 1, 2023
0

Gave me wrong order tried to call and there company company phone busy Wanted to go have them fix my order but it was 11:38 when I got home with this order that has. 3 baskets of French fries 1 chicken sandwich 0ne regular cheese burger and one medium late drink all that's open is the drive threw and I'm a walking customer

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John E Dain

Feb 1, 2023
0

Went to McDonalds on a Sunday night at 11pm after work and wanted to place a take out order through the drive through and was told they were doing only Uber and mobile orders only. When was this policy initiated and why?

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Camelia Rencher

Feb 1, 2023
0

After a long day my mother and I pulled up to a drive thru and got excellent service, but upon leaving we needed a trash can to dispose of our remains, we didn't see any, so I folded the trash and put it in a large ash tray, a bald Hispanic manager yelled at me saying that is not a trash can!

He went on and on and got louder and louder, he scolded me as if I were an employee and not a guest, I even thanked him for removing my trash and showing me where the trash cans were located, he was very rude to me and did this right in front of other customers eating in their cars!

I was afraid and everyone put their heads down in shame, because the the way he spoke to me! Mount Holly store, rt 541 & woodland road. Get him out of there because he created a hostile environment, I didn't feel…

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Bill

Feb 1, 2023
0

Would not honor deal that was advertised on TV that morning. Extremely rude manager trying to explain they are a 'franchise', So any national TV advertised deals do not apply to them. Rosamond, Andrea Giorosito.

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colleen garcia

Jan 31, 2023
0

I never thought a McDonald's employee would treat me so bad and disrespectful

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Muhammad saadullah sial

Jan 31, 2023
0

So Basically today I take away from McDonald's and it was a deal in which wraps are also included but when I received my order there was wraps are missing my order number was 183 in McDonald's jail road , Lahore you have to think about it because here are many complains of missing something from order I hope you will take action about it Thank you,

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Zeenat Alleear

Jan 31, 2023
0

Dear Sir/Madam I am a citizen of Mauritius. I wanted to inform that the McDonald being served to Mauritian citizens is the worst I have eaten. Just 2 hours ago, I bought 2 Big Mac, 1 chicken and 1 Beef, via the drive through at La City Trianon.

When I reached my place I noticed that they delivered 2 Big mac chicken. Patties in the Bigmac was hard and could not be eaten. I was clear that it was a patty which was re-heated or re-fried and served, hence I had to throw away both Bigmac.

Not only the product is very bad but also the service. And this is not the first time it's happening, in december in McDo Beau Bassin, same issue with the delivery of a Mcdo which was not the one ordered, another case at Jumbo phoenix where Mcdo was so hard that we could not eat.

For a well know company as…

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tracy Horne

Jan 31, 2023
0

it made me so upset that she was disrespectful towards me by putting the phone down.

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Charles Hollingsworth

Jan 31, 2023
0

I attempted to order food at the drive thru location of 40th and dodge in omaha ne. Upon placing my order, the employee on the intercom immediately refused to take my order and told me that they are only excepting Uber Eats or Door Dash.

" So therefore, Mcdonalds refused to take my order and refused to take my money to pay at the window as I drove away. , I will be taking this up through management as mcdonalds has lost my buisness. Thanks

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Austin Ashley

Jan 31, 2023
0

We got 4 value meals, 3 quarter pounders and 1 double quarter pounder. Went through the drive thru. We got a few miles down the interstate and my kids started complaining about their fries being cold. I reached in the bag and I swear these were sitting out for a half hour or more. Not even warm.

Most of them got thrown out. All of our buns were dry and crumbling. These buns had to be 2 weeks old. I ended up eating a meat patty and most of the rest was thrown out. I paid $35 to feed my family and didn't get anything anyone wanted to eat.

We ended up stopping at another restaurant about a half hour down the highway. Very upset.

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Martin

Jan 31, 2023
0

Went through the drive through ordered 2 double quarter pounders with Cheese meals and a fish sandwich meal I asked for no mustard on the burgers due to a allergy and there was mustard on both .. I don't have a ride back to the restaurant and my ride threw away my receipt

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J Harvey

Jan 31, 2023
0

They did not give me adequate sauce for my McNuggets. 2 sauces for 20 nuggets is not even close to enough to wash down nuggets drier than Popeyes biscuits. The workers acted like the sauce count comes directly out of their paycheck. Do better.

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Jaylene

Jan 31, 2023
0

This little redhead bitch had the nerve no fuck her had the nerve to start talking shit since the microphone forgetting to mute herself and when we got to the window, she told us to pull up to the third window and we came back. We wanted to order something else and when we did, the little redheaded bitch said oh she’s pushing it now so we asked her and she decided to start talking shit because her little manager wasn’t there, Yasak that’s why I got not even two stars and

yeah, next time I go I will be going inside because they not gonna have that same energy

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Catherine Morris

Jan 30, 2023
0

Good Afternoon: My sister and I visited 111 McAllister Drive Saint John and noticed the heat unbearable. Other customers said they mentioned it to staff and were told some elsewhere controlled the heat. The person who served us was sweating profusely and when asked said to busy to get a drink.

He looked like he could collapse. m. In future if I ever decide to go back and it is excessive heat I wouldn't stay. Our lunch was totally ruined. Thank you in advance (Catherine Morris) 1-506-654-2933

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Michelle Fesenmeyer

Jan 30, 2023
0

I’m sitting in line at the McDonald’s in Ottawa kansas for 25 minutes waiting on two happy meals. I waited after they took my money and then I waited again on several orders as they made us lineup around the building and then they brought everybody’s food out at one time this is ridiculous, I don’t think I will go back to McDonald’s because they’re doing that now at all of them and the only thing that I get from that is cold food it sucks

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Maria Burgos

Jan 30, 2023
0

+chg. For 10 piece nuggets, Big mac, cheese burger and med fries. I paid, pulled up and was told to pull around and it would be brought out. I waited and when the employee came out she told me to grab the bag on end.

I looked in the bag to check order and was missing cheese burger she said. I pulled around and , me thinking O messed up, pulled around to re order it. I do and then I was still missing my fries and I went in.

I was only refunded the cheese burger and still missing fries. Please help me resolve this issue, please assist me.

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Rick Bloodsworth

Jan 30, 2023
0

Can not believe that you don’t get napkins or ketchup when you go though drive up. I’ve been to several and it’s like no napkins. Have you ever eaten a Bigmac without. If this is a corporation decision please shut the door or make your restaurants give napkins.

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Nelson Sellars

Jan 30, 2023
0

On Saturday 1/28 we stopped at store 12774 at exit 52 in Clinton, SC. There were 7 other people there and 5 of us. Everyone was trying to order, there were two registers there ,both closed and one kiosk. Everyone was told they had to use the kiosk , which was not working properly.

Eventually the first 7 people left with no food. We managed to get our order in and there was a note at the bottom on the screen that said pay at the register when went to the counter with a $30 order the lead employee said we would have too pay at the kiosk.

When I went back to the kiosk it said to start over. No way was that going to happen . We left and we to Hardee's, no problems there . 12 people walked out in 10 minutes at this location.

Their attitude was , if you don't like it leave. I wonder how much…

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karen tobin

Jan 30, 2023
0

715 Belmont St Brockton, MA 02301 I went to this location at 6:30 on Sunday January 29th went through the drive-thru and ordered a 2B quarter pounder with cheese bacon fries and a soda when I got to the window the girl told me my order was $22. I explained to her that could not be correct because I only ordered a sandwich fries and a soda she insistently argued with me told me with an attitude am I going to pay for this or not when I told her to check again that I only ordered one meal she said oh yes I see two on here $22 are you going to pay for it or not.

She was rude unprofessional and I will never go to McDonald's again you just lost a customer for life.

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