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McDonalds

1.0
2,751 complaints

Address

1 Mcdonald's Plaza, Oak Brook, IL, 60523

McDonald's customers are experiencing widespread issues with rude and unprofessional staff behavior, particularly from managers. Order accuracy is a major problem with frequent missing items and incorrect preparations, while food quality concerns include cold, old, or improperly cooked items. Extended wait times and poor service recovery when issues occur are compounding customer frustration.

Common Issues

40% (528)
rudeattitudedisrespectful
30% (396)
wrong ordermissing itemsforgot
25% (330)
coldoldsoggy fries
20% (264)
slowwaiting40 minutes
10% (132)
ice cream machinefrappe machinenot working

Complaints

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Angel Banks

Jan 24, 2023
0

So I’ve been waiting 15 minuts for my order and the girl in the back cooking burgers has very very long dark hair extensions in and she is in a hoodie with her hair out and I watched her hair drag over the burgers while she was pulling them out to cook

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SB

Jan 24, 2023
0

Tonight we were in the play place in the restaurant at a table and my daughter as well as my friends daughter were playing and one of the employees came in and cleaned the tables. After cleaning the tables she went and got the mop and started mopping when we asked if the play area was closed she said no that she was just mopping because she was asked to.

when we went to get the kids she said “be careful it’s really slippery”.. As soon as my daughter started walking she slid and fell on the wet floor which did not have any wet floor signs up until I requested one from another employee.

I told the employee that my child fell and there was no wet floor sign. I told the employee that I wanted to speak with a manager because it was unsanitary for the employee to mop with us right there and I…

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Steph

Jan 24, 2023
0

Manager would not give me her name ...steak bagel was not seasoned..cut up like dog meat .bagel was hard as a brick ...not even a whole piece of steak..very unappealing in appearance and made poorly ...disappointing...they had no orange juice at 8 in the morning..hash brown was the best part of it all...ruined my whole day ....unacceptable...I guess they don't care what it looks like or what they feed customers anymore ..no pride in their work these days .....sad....it will be a long time before I go back to that location again...

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Brenda Bengs

Jan 23, 2023
0

I went to McDonalds to grab a sandwich for dinner and I ordered my sandwich. The person on the speaker said to pull around to the first window. I pulled around and the kid told me what my total was and I handed him the money.

I was expecting change back and when the kid handed me back my change he just threw it in my hand and some of the change was ready to fall out of my hand. Didn't even say thank you or have a nice day just do you want your receipt?

I pulled away and went up to the second window and I sat there waiting for my sandwich. There was trouble with the drive thru window opening because the young man standing there with my bad was having trouble with the window.

Finally, it opened wide enough to give me my sandwich. When I got to my place of work to eat my sandwich,…

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Barbara Haas

Jan 23, 2023
0

Y. on Sunday Jan. 22, 2023 and I ordered the Big Mac meal. My burgers were undercooked and when I asked to speak to a Manager I was told that there was no Mgr. in the store. I know there is always a Mgr available and I was told there is nothing they can do about it since I took my order! I was appalled!

I don't think I will ever go back to a McDonald's!

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Janet Albrecht

Jan 23, 2023
0

Went to your store today at 645 N Independence Blvd Romeoville. 34 change. 00 in bills and the change was dropped on the ground by the cashier. I had to get out of my car to retrieve it. 50. The previous week I gave the cashier my debit card he dropped it and said you will have to pick it up. SAME PERSON.

Obviously this happens quite often. This is extremely disrespectful to customers. Should have better training. Maybe this manager does not care because they probably get a lot of business from the Romeoville Event Center, but they are no longer getting mine.

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Molphus killings Jr

Jan 23, 2023
0

Lazy never cook my fries the I want them.Freshly cooked no salt and the maneger want answer the phone or come to the window SORRY SORRY SORRY this Macdonald is I’m going to the store this morning in my area Birmingham Alabama store #1361 can you please help me I don’t want to give this store a bad report thanks a lot I love your fries have a great day MKJ

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Nabi Fotovat Shahmaras

Jan 23, 2023
0

On 25 December 2022, I bought 2 meals of "El Maco" from McDonald shop in Belconnen branch, ACT Australia. But I saw they didn't have fresh tomato in them. While they showed a lot of advertisement on Youtube about this burger and showed fresh tomato in it, I have complaint why they didn't have fresh tomato in it. In my opinion it is fraud action that you sell something different with what you had advertised. I am waiting your answer.

Nabi Fotovat Shahmaras

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Nabi Fotovat Shahmaras

Jan 23, 2023
0

On 25 December 2022, I bought 2 meals of "El Maco" from McDonald shop in Belconnen branch, ACT Australia. But I saw they didn't have fresh tomato in them. While they showed a lot of advertisement on Youtube about this burger and showed fresh tomato in it, I have complaint why they didn't have fresh tomato in it. In my opinion it is fraud action that you sell something different with what you had advertised. I am waiting your answer.

Nabi Fotovat Shahmaras

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Lilia

Jan 23, 2023
0

I had very unpleasant experience at Macdonald today. (7101 Democracy Blvd Bethesda, MD 20817 United States)

The manager (I was told that her name is Maria) was very rude and unprofessional. I ordered a large cup of ice coffee and after I got my coffee, I asked if I can get some water in my bottle as my kid was thirsty. The manager then had this unpleasant face and didn't say a word and left, later she took a very small paper cup of water and poured into my bottle, yelled " that's it!" and walked away, it’s like she trying to get rid of a homeless person. I was shocked and felt so disrespected. I never expected a customer service like this, at this time another guy came and yelled at me: you have to wait in the line for your order! I was more upset, I told him that I already had my coffee.…

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Larry Burton

Jan 23, 2023
0

I submitted a claim about Riverton McDonald's being rude and giving us the wrong order the first time Friday January 20th never heard anything back from you people why

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Sherri L Malbrough

Jan 22, 2023
0

Case number 25896046,I never visited the McDonald nor did I place any order from them,I seen this unauthorized transaction charge from McDonald's in hañnibal mo in the time frame my purse and wallet was stolen and I had to report it.van u hel me

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Jan

Jan 22, 2023
0

Just wondering if the corporate is aware that there is a supervisor at the McDonald’s in AshlandWi. that is selling Meth out the drive thru window, to certain people. Last time I checked, METH was not on the menu. Maybe you should check into this.

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chad sweeney

Jan 22, 2023
0

I placed a mobile order after waiting in line for 10 minutes I was told the internet is down and my order is not available. I told them my transaction was processed on my side and would gladly show my receipt and confirmation.

I was told it was not acceptable... I asked if the promotion I used on the app could be applied if I pay again... and be credited for the previous transaction. Was told no you have to use app for that. I Said I did...

was told we are not taking that app now. I asked if they could make an exception as I have the coupon in front of me. Said no you have to use app. Asked for manager.. she would only give me BJ as her name... asked for last name...

she said no and why? said because I want to file a complaint. Asked for general manager name.. said not allowed to give…

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Deb Lynn

Jan 22, 2023
0

Very disappointed! I received the free mcnuggets on the 18 of January and they definitely were not fresh! They were hard and I could tell they had been sitting for some time the restaurant was not busy at all. At the time I didn't take them back because they were free but now thinking back that shouldn't have mattered.

I'm disappointed with myself for not taking them back to the counter!

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Vonda Didawick

Jan 22, 2023
0

Today at the Berkeley Springs McDonald’s in WV we went through the drive thru we gave our order 10 piece nugget 2 quarter pounders a Big Mac which was buy one get one for a dollar and a double cheeseburger we were quoted $16 and some change when we got to the first window we were told $23 and some change we told them that was not correct we told them what we had ordered they had added an extra 6 piece nugget meal apparently and

the manager told us well he has been charging everyone wrong apparently the boy that had rung up the order. So after trying to figure out our order which was still wrong he told us it is not that much difference my husband was tired of explaining because the line was backing up we moved to the second window they proceeded to ask us what we ordered again which it we…

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Justin Todd Stevenson

Jan 22, 2023
0

If I could give it less than one star I would, I went to a McDonald's on mississippi avenue in Colorado and did a mobile order, when I received it only thing right about the order was the drinks. I ordered a bacon mcgriddle meal and an saugage egg and cheese biscuit and Hash brown.

I received two saugage burritos, an bacon, egg and cheese biscuit, saugage biscuit, egg mcmuffin. When I called to complain, they said that they were going to fix the order the next day when we returned. They management acted when we came in to have the order replaced that they did not believe that they messed up and had to verify who we said we were! always check your orders

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Brian

Jan 22, 2023
0

I’m trying to make my Oder for breakfast before going to work and the lady taking my Oder was very rude and this isn’t the first time this has happen. I was trying to correct her on my Oder but she was putting something I wasn’t asking for and caught an attitude with me and cursed saying to get the fuck out the drive through.

I will never come to this McDonald ever again, they are rude and get attitude very fast for no reason. This McDonald is located on Nw183st and Nw47Av in Miami,Fl

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Kevin

Jan 22, 2023
0

I got some breakfast at this McDonalds. I ask about the deals and the manger started yelling at me. I got home and my food had dirt in the breakfast sandwich. I have been going to McDonald’s for almost 60 years.

I have never been talked to or had dirty food from a McDonalds before no long a Customer.

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Michesl

Jan 22, 2023
0

Okay I live in El Dorado springs and go to the El Dorado springs McDonald's I've been spending for 500 bucks a month at this fucking place and since one of the hookers that lived works here and I've seen her leave several times and come back while other people covered for his decided that they want to attack me and they will not wait on me the man that I take free refills one day and

the next day they're yelling at you because you're asking for one and they're just totally fucking rude to people not just me it's the whole fucking crowd so somebody that owns this place needs a really fucking clean house because I work for McDonald's and nowhere did I ever have a complaint from a customer customer it's always right they're always these girls want to do that on their day off their time off…

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Rosemary Fitzpatrick

Jan 22, 2023
0

Very disappointed when only 3 chicken nuggets appeared in Happy Meal. Grrr

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Yolanda A Tate

Jan 22, 2023
0

I went to a 24-hour Mcdonald's in Memphis, Tn on Shelby Dr and Milbranch.

First of all, I waited in line for over an hour from 12:15 am to about 1:30 am. I get home only to find the Chicken Deluxe sandwich I ordered was so old and hard that I couldn't even break the sandwich apart let alone bite into it.

I had a McDouble as well and it was just as old and stale but it was breakable. I was not satisfied with my order and would like a refund cause I couldn't eat the food.

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Kelly Miller

Jan 22, 2023
0

Ordered online fish Fila. It was hard like it had been deep fried 10 times. Took it inside they gave me another one exactly the same. I was already home once I looked at it. The 2nd time it should have been right so I didn't check till I got home.

An it was nasty couldn't even eat it. This is the 4th time I've been to this mcdonalds an had this problem can it be fixed sometime please. Mcdonalds on apd 40 cleveland tn 37323

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Crystal Colvin

Jan 22, 2023
0

Last night my son went to the McDonald's on Issac. Ordered 2 McChickens came home to find that they we not in the bag. Went back to get them. Came home to find that there was no chicken in the buns.

He is getting so tired of them no getting the orders right. Something needs to b done about this issue.

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Sufron Monterola

Jan 21, 2023
0

They made fradulent ADs.

First their survey is iffy as to where its acceped. worst of all is their lying TV ads. Buy 2 for one especially. Im 84 lived in USA all my life. Put 4 honorable tears in USAF. If you tell me come buy one and get one free and I do.

Then, you circle jerk me. Well thats only for CORPORATE outlets. Im pissed. There are no indicators relative. Shame on you. Thats 3 words CORP STORES ONLY. then on a store the word - Corp or Franchisee.

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Jennifer Hudson

Jan 21, 2023
0

McDonald's opens at 5 am as stated on the door , they are open on the inside as well as the drive thru . I walked a half mile in the cold to get me something to eat at McDonald's.

There was 4 staff members including the manager. The door was locked and one employee was sweeping the parking lot, and there was no customers besides myself. I was told that the door is locked to come inside because they are understaffed and I would have to go through the drive thru, I asked if I could walk through the drive thru then

and I was told no they aren't going to take anyone walking to thru the drive thru. Once again the hours state that the inside and drive thru open at 5am. There were NO customers, I was the ONLY customer.

The manager was rude and this is ridiculous that I could not get something…

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WILLIAM ROBERTSON

Jan 21, 2023
0

Hi my name is William Robertson and I live in simpsonville south carolina. I'm sick and tired of the way your employees are treated and being made fools of online and instore, it's heart breaking to see the cashiers and drive thru window employees get cussed out or spit on or have to dodge an object thrown at them.

I wish this were a better world and customers act like men and women the way they are suppose to. That's why I try with all my heart to love and appreciate each one of your employees I come in contact with just to show they have a friend that cares about them.

I just wanted to share my feelings with you and wish each and every one of you a very blessed weekend and a peaceful night. Thanks; WILLIAM ROBERTSON.

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Lisa appel

Jan 21, 2023
0

m. my fries were cold and some of them were not even done all the way I would like my money back do not have a receipt but I do have the order on my mobile app I can provide that information if needed the lady didn't even offer me my money back or replacement meal something cooked fresh nothing was offered all she did was make excuses and

said that the food was cooked fresh I work at Burger King I know when food is cooked fresh and it was not cooked fresh I got my order very quickly there's no way it was cooked fresh and it was not hot the bun was hard as a rock

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I had a heart attack at McDonald's

Jan 20, 2023
0

I had a heart attack at McDonald's

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Logan Bare

Jan 20, 2023
0

I went threw the Queensbury exit 18 drive threw this morning and paid for two coffees a egg mic muffin and 4 hash browns but when I pulled up I got 1 hash brown and got told I didn’t pay for it and I had to pay for 3 more..!!

Multi billion dollar business has to scam me for hash browns sad…! I will never b eating here again lost a valuable customer.!

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Beata Pachulska

Jan 20, 2023
0

Hi We been going to this McDonald’s for the past 5 weeks time between 20.00-2200 pm as I work close by in them weeks on Friday or Saturday night and the are always out of caffe frappey thay always saying that the machine is broken haw is that possible to have the machine broken for the past 5 weeks after 20.00 pm as I know that they have it thru the day as the girls from my work getting them early on in the day?

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Duncan foster

Jan 20, 2023
0

I order food through uber eats all the time so as my order is printed out there should not be any problems but on quite a lot of ocasions the order is wrong or items missing and the service is so slow i am now fed up of it so i am entering an official complaint to head office the store in question is moore lane widnes

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James Tatum

Jan 20, 2023
0

I went to the McDonald's location in Houston MS. 19. 00. 81. 00 as change. I told the person at the next window that handed us our food of the mistake. She was very helpful in trying to rectify the mistake.

Her boss, the manager, however was not as helpful. She refused to give us the change we were owed because it would cause her to count down her drawer. As I also work in the food service industry I realize that is a hassle but it's not my problem.

The fact remains that they were wrong and I had to pay for their mistake. I have always been a frequent customer of McDonalds at various locations and this has made me not want to eat there anymore. I would like either a full reimbursement for my meal or a $15 voucher towards a future purchase and I would also like whoever works as a manager…

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Aron Roberts

Jan 20, 2023
0

I was a paying customer had to use the bathroom and they try and tell me that the bathroom is closed and I was there about a month ago they told me the same thing so how you going to have a restaurant that's a franchise that's supposed to stay with franchise standards and clothes or restaurant bathroom to a pain customer when there's a sign that specifically says bathroom for paying customers only but yet I'm paying customer can't use it this was at Adams Street and 4th Street McDonald's in Wilmington Delaware

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Michelle castellino

Jan 19, 2023
0

Chicken sandwich was half raw. Couldn’t eat it and it is not cheap. I usually like it but this is second time this happed

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Crystal Gilmore

Jan 19, 2023
0

I ordered on the mobile app. Went in and followed directions to get my order. Asked them for my order. They said they didn’t have one. And proceeded to ignore me. I tried showing them my receipt and they wouldn’t even look at it.

The manager told me to order again. Why would I do that? I have my receipt. They left standing there for 15 min. I just pulled a 16 hour shift and wanted food to take home. I had to walk out without my food or a refund.

Very unprofessional attitudes throughout the whole store. But the manager was the absolute worst. McDonald’s in Slidell LA on 370 voters rd. I can’t even trust to order on a mobile app to why my food.

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Peter Hargrey

Jan 19, 2023
0

Since covid McDonalds at Bingo plaza in Benidorm, staff are unhelpful and the quality of the coffee is awful.. A very dissatisfied regular customer.

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Jose f flores

Jan 19, 2023
0

McDonald’s Livermore 805 N. Vasco rd Livermore ca 94450

Every morning the dining room supposed open at 5 am , We work for delivery cabinets, we stop there all the time, the time we get there, all doors are locked, So today 1/19/2023 530 am , all doors was closed only drive thru, we banged on the doors , and nobody’s answer, you can see a worker at drive thru n manager walking around, So we knocked again and the employee was doing the drive thru point her finger to drive thru, we was trying to yelled through the door and tell her , we are driving a big truck, can’t fit in the drive thru

This isn’t the first time, that the door is closed it’s all the time locked , lobby open at 5am

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Jorge Camarillo

Jan 19, 2023
0

I want to complain about the way I was treated at the McDonald's in Kyle texas. " I told her that i feel more comfortable placing an order with a life person. She immediately snapped and said "NO! " So i left.

Never again will I go to that McDonald's. I will make it a point to steer people clear of that McDonald's, on my radio talk show and media.

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carissa williams

Jan 19, 2023
0

The restaurant on 200 main st. Baker, La 70714 is horrific they can’t take orders attitude’s is horrible and refused to give what was ordered but charged my card on Jan. 18,2023 approximately at 8:30 pm!! Another incident was with the drive thru girl her name is Rattanisha Day she has horrible customer service and she laughs in customer faces and cause altercations at the business constantly!!

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Kayla Kindler

Jan 19, 2023
0

I got charged for 2 milks I told the lady and she argued with me. I absolutely hate that McDonald's its at 3554 south high street

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Patrick Snow

Jan 19, 2023
0

Jan. 18,2023 which was last night at 8:10pm I pulled up to drive threw and waited 5minutes and no one came on the speaker so figuring maybe that speaker had an issue I go around to the second drive threw speaker to order and

there’s a sign that says sorry we are closed at 8pm for maintenance and tomm will be back to normal. Ok fair enough I will come back tomm. My children were disappointed and I assured them that we would come back tomm and that the dign says they will be back to normal.

So tonight, January 19, 2023 I take my children back to McDonalds which is a 17 minute drive from home and again do to my job I cannot get there earlier we arrive at 815pm and there’s a sign at the speaker saying closed for maintenance!!!! So I asked is anyone here and a lady comes on and says we are…

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Angeles Johnson

Jan 19, 2023
0

m. the manager there A Black Woman with red and black hair rude as Hell I told the lady at the window that my egg was not cooked good on my egg McMuffin and could they do it over the manger came up to the window very brash and harsh as the the work tighten up as if she was afraid of her and very very abrasive with me she said what's the problem and

I told her about the egg not being cooked well could they cook it some more and she open it up put her hands all in it and I told her I didn't want that one and she said we not going to give you the same one and then she threw it in the trash got another one came to my car window gave it to me and

said you want to check it too this when I asked was she a manager she said yes and I told her you are very rude she said I'm not rude I said yes…

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Lisa

Jan 19, 2023
0

There is a girl named Diana she is highly miss treating this girl name rosie . Rosie has red hair and Is a super fast worker and I hear she might get fired for something she couldn't control If this sweet girl gets fried I will make sure everyone ik and the church I go to and make sure no one ik comes to this McDonald's I know half of okoboji and half of spirit lake

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Jessica roman

Jan 18, 2023
0

My name is Jessica I when to the McDonald's in Austin Texas on airport and you have some rude employees those are girl there that I don't think she work there because she wasn't in uniform and was rude to me thank her name was Jasmine because I overheard the managers tell her something I think the manager was her mom because she was rude to me to this happen to me last night on January 17 round 7pm report business bureau never again I would go there no more and

telling friends and family not to go there to

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Russell Quinton Buring

Jan 18, 2023
0

They use to give refills on Coffee, I was just informed by a worker,you no longer do I asked her for her Name she refused to inform me. She is a young black lady at the One at Western Ave next door to jj fish and Chips.

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Heather Steiner

Jan 18, 2023
0

Littlestown McDonald's my daughter who is 14 and and her cousin who is 12 were harassed in McDonald's buy 2 adult employees there has been a police report filed

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Denielle R Charron

Jan 18, 2023
0

When is the Homer Alaska McDonald’s going to have an ice cream machine again. This is really ridiculous and nobody seems to know anything at the store.

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Barbara M Tamplin

Jan 18, 2023
0

I know that everyone is in need of help but to get a cup of coffee that cold and it takes more than 5 min is just to much than to ask for hot coffee and got to wait until its brewed with people standing there and the cashier jus standing there doing nothing is unacceptable .This is 7:30 in the moring. Trying to get to work love the coffee but not the service POOR SERVICE Thanks

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Larry Burton

Jan 18, 2023
0

I forgot to tell you in the complaint I just complained about Riverton McDonald's he ordered me to give the food back to him which is against the law once the food is left your premises are not supposed to give it back he was very rude

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