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McDonalds

1.0
2,765 complaints

Address

1 Mcdonald's Plaza, Oak Brook, IL, 60523

McDonald's customers are experiencing widespread issues with rude and unprofessional staff behavior, particularly from managers. Order accuracy is a major problem with frequent missing items and incorrect preparations, while food quality concerns include cold, old, or improperly cooked items. Extended wait times and poor service recovery when issues occur are compounding customer frustration.

Common Issues

40% (528)
rudeattitudedisrespectful
30% (396)
wrong ordermissing itemsforgot
25% (330)
coldoldsoggy fries
20% (264)
slowwaiting40 minutes
10% (132)
ice cream machinefrappe machinenot working

Complaints

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Larry J Burton

Jan 18, 2023
0

I drove up to the window gave the attendant a coupon survey coupon buy one get one free quarter pounder he hands me a sack with two cheeseburgers and 10 nuggets in it I said this set is not right I explained to him that I gave him a survey coupon that says two quarter pounders so he goes storming off gets my order but it took forever to get it this McDonald's was the one in Riverton Utah he was very rude

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Jennifer Burton

Jan 18, 2023
0

My husband had went into the McDonald's to get me a HOT COFFEE. But when I received it, it was cold , so I walked into the McDonald's was first in line and asked the women at the registers who was the MOD.

If she could please heat up my coffee she said she couldn't because I already took it I was like ok can you make a hot one please she said sure I'll replace it let me take these peoples order real quick . Mind you I was first in line only wanted a coffee .

Got pushed to wait and what did they order ,? An ice cream cone !!! Are you serious?? To me I thought that was very rude especially when I was first in line and was waiting . Very Rude as well the mod on shift was .

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Jon

Jan 18, 2023
0

Fries cold and soggy burger bun was hard around the edges, wouldn’t feed this meal to my dog!!

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Cindy Humphreys

Jan 17, 2023
0

#3423 KS#13 1/17/23 4:07 pm order 15 My Big Mac had so much salt on it that it was inedible. And I'm someone who loves salt! When I lifted the bun and called my daughter over she couldn't believe it.

I tried scraping it off as it was in a crusty coin-shaped pile. Still awful. I even rinsed off the patty no help. We wonder if it wasn't done on purpose throughout the burger and not by the preparer because it tasted so saturated. I'll tell you why...

When I was placing my order the girl was clearly in a bad mood by her manner and tone. I asked for an oreo shake. She said we don't have an oreo shake. (silence) I said (looking at the oreo logo on the menu) You mean you're out?

And she said we DON'T have oreo shakes! (Me scanning the menu trying to figure this out for myself since she isn't…

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Ed Shank

Jan 17, 2023
0

Dear Sir or Miss, Your McDonald’s toys are sure poor quality. I purchased a happy meal for my grandson. In it was a super Mario car that has wheels that do not turn. Just a small plastic ball bearing that is supposed to roll underneath. If your company is going to put toys in the box they should be better quality than that. The old McDonald’s toys were much better quality.

Ed Shank

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charles johnson

Jan 17, 2023
0

Very slow service. am, Jan. 17, 2023

place an order at the unit at Backlick Rd., in central Springfield , VA. I go to this unit every day almost. Almost always use the drive-thru.

What bothers me is the attitude of the manager/assistant manager. I enquired about order, she just blew me off as its coming. . The order took about 20 minutes. If the manager, can't be courteous to customers, at a yes, very busy McDonalds they shouldn't be in the fast food business. Next, time I will do drive-thru as I always do. Worst manager ever encountered at McDonalds. Thanks, I'm a long time fan of McDonald's. which one bad experience won't sour.

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Kristy Holland

Jan 17, 2023
0

I am so sick of McDonald's #33793. At 24482 Lee highway. Abingdon, VA 24211. It is one thing to make a mistake once in a while. But they make mistakes every time I go through the drive through! This is not except able.

Maybe if you start hitting them by decreasing there pay. For making this kind of mistakes all the time. My time and money is why they have a job in the first place! I worked for McDonald's years ago in Chesapeake, VA and if I had made this many mistakes I would have not had a job.

There has been many times when I have gone to the pickup window and they have asked me what my order was, when I had already paid for it. So I know they are easing orders before they even go through the window!

And that is a no, no. So much of your food is made up before it gets to the store. You…

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Bassem Abou Chahine

Jan 17, 2023
0

MacDonald restaurant at 17 William kitchen road Scarborough Ontario, M1P 5B7 store number 40675 # 416-335-9948, has no WIFI since early January, I called the complaining department at McDonald 4164431000 made 4 complains more then 15 days no respond from the owner or the restaurant manager to the head quarter of McDonald today the employee at McDonald gave me a reference number 2130097 saying one will respond to your call in 3 to 5 days the same words happened with the other calls but no one fix the WIFI nor respond back to me.

My question how the McDonald company asking us to use the rewards and get points if there is no WIFI but when I go to connection then go to WIFI a there is a WIFI for Employees, Managers and Suppliers this Discrimination I believe the owner disconnect the WIFI as…

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Brian Cohran

Jan 17, 2023
0

My 2 double quarter pounders were still cold fries were soggy

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Sheldon Macks

Jan 16, 2023
0

I never complain , but my experience is not a pleasant one. The location on Sheridan Drive & Hopkins Rd. In Williamsville New York is the location. I usually go to McDonalds at least twice weekly. The past three times visiting this location I drove away & went elsewhere.

They always are backed up , I never get what I ordered , & they are rude to the customer. Something should be done about this location. It is terrible.

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Jose Avila

Jan 16, 2023
0

Good after Noon This Email goes out to WHO it may Concern My Name is Jose I’m a Regular Customer at the McDonald’s located at 1091 port republic rd Harrisonburg va 22801 Restaurant # 27512. Me and my family were having lunch in McDonald’s yesterday 1/8/23.

I wanted to Report to you an incident that happened yesterday around 1:45-2pm. Like I said me and my family were having lunch there when we and most likely the rest of the customers in the lobby heard One of your Managers named Timothy started screaming at the employees there even Cursing at them.

Then finally Focusing on one of your employees a female light skin I believe a Spanish lady. Telling her with screams what was she doing there to stop what she was doing and to leave RIGHT NOW! Telling her Stupid multiple times . In the end the…

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Jo Brownlee

Jan 16, 2023
0

McDonald’s never get my order correct!!! I will hold up the line from now on so I can check my order before leaving the drive thur. Horrible service!!!!!!!!!!

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Michael Lockhart

Jan 16, 2023
0

I love Mcdonald's, but there's been an ongoing problem with workmanship at several locations near me. To be more specific, I have had to literally rebuild my sandwiches, everytime I decide to go to one of their drive thru windows.

It's gotten to the point that I started taking pictures. It's almost like they're putting the sandwiches together from the other side of the room, with a slingshot. Big macs with 3 times more lettuce than meat, the meat can't seem to be placed in the center of the bun, the cheese can't seem to be centered on the meat, and

the sauce (whether it be special sauce or tartar sauce) always seems to find it's way onto the carton, rather than the sandwich. I got a big mac yesterday, and all 3 pickle slices were not even on the sandwich.

I would understand if there…

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Sherri Malbrough

Jan 16, 2023
0

I called the McDonald's in hañnibal mo and there manger said she would look into it and call me back when she figures it out but I never heard back from them, so I called bk to hañnibal McDonald's and now she says I have to go through the main office, so I am contacting you about it and praying that you can help me recover my money..

can you please email me bk about it

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Randall Reiss

Jan 16, 2023
0

Went inside McDonalds on Hamilton St in Allentown Pa, to grab a burger, took someone 10 minutes to take my order. Waited another 20 minutes to receive my order of 2 McDoubles. Everyone should avoid McDonalds, they suck.

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Angelo Johns

Jan 16, 2023
0

At 7am I go through the drive thru to place my order and luckily I'm the only one there (but I definitely see why) but when I get to speaker to place my order the GIRL on the other end is extremely busy laughing and asking me what did I want.

So four times I stated my order until she asked me again and after my frustration I drove around the main part of the building and knocked on the door to speak to the manager. I SWEAR TO GOD the manager Mike Jennick was not only laughing but dancing to the door to speak to me...

So I asked him if he was the manager and as he giggled he said "Maybe depends on what you want" So I said well you have a purple shirt on with a tie so I know you have to be the manager, then a girl who walked behind his dancing said "the other girl who's on drive thru is…

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Angelique Bongiovanni

Jan 16, 2023
0

I went to the McDonald's across the the street from me last night and want to complain about the lousey customer service. Which I seem to be experiencing just about every where lately U can't even ask for some extra sauce on a filet-of-fish without being charged.

They charge 4$ for a piece of fish on a bun with a slice of cheese that's about a 3rd of a regular slice and a drop about size of a dime of tarter. On a dry ass bun. That's ridiculous.

Then I didn't even receive my receipt probably cuz they new I would complain. This happened on Encinitas street in Sylmar California. Last night.

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Missy Boudreaux

Jan 16, 2023
0

Arrived at McDonald’s Carencro la at 10:52pm in the drive thru behind two other vehicles in each lane . The two cars on the right side gave orders and moved forward the car on right gave order and then moved forward ; I’m at window and it is now 11;02 (been waiting in line 10 mins) and the lady never responds to taking my order .

I proceed forward in the line to window and the lady takes money from truck in front of me than as I pull up she closes window and locks it. I waited and she comes back and I explain we were in line with other cars and I’m sorry that it is taking them a longer time to get the customers orders to them and

she says I’m sorry but we close at 11 so whoever had been waiting in line before 11 and wasn’t waited would not be waited on and closes the window . This is…

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Kayli Hayden

Jan 16, 2023
0

There is no need for a worker to speak to a customer so rudely. The lady was very rude and creates a hostile environment.

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Ashley Ruffin

Jan 16, 2023
0

Someone needs to let you know that the McDonalds in Dacula, GA. Off of Dacula Road is the absolute worst McDonald’s my family has ever been to on a consistent basis. Every time I give them another try strictly because it’s so close to our house.

I can’t go there in person or order door dash without my order always being wrong. And to top that off, the food is usually cold and old. There was a young girl running the main register tonight that was messing up all customers orders.

It was her 2nd shift. Why out someone that new on the register on only her 2nd shift with any help? I was overcharged $12 and had to get a refund. The fries were freezing and I got 4 cheeseburgers instead of the 4 Big Macs I paid for.

Someone needs to do something about this location before you lose an enormous…

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Marianne Anderson

Jan 15, 2023
0

My husband and I just took our 2 grandkids for Happy Meals at your Lakeport,CA location. We ordered 1 chicken nugget happy meal, 1 cheeseburger happy meal. 1 Quarter Pounder w/cheese Medium size meal. 1 cheeseburger, small fry and medium diet coke.

I tried to call to let them know our whole meal was cold. To spend almost $30 and get food that has been sitting for who knows how long is ridiculous. There's no way this wasn't known when bagging our food.

Times are hard and for us to (treat) our selves and grandkids and get fed cold slop like that is ridiculous. We had already gotten on the hwy headed home or we would have turned around but did try to call several times and no one answers and the voice-mail is full.

My phone number is 707-272-2084. Thank you

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Lisa

Jan 15, 2023
0

Asked my son to stop by McDonald's for me. Once inside ordering at the kiosk a co worker walked in visibly upset and cursing to himself. " My son immediately called me and I told him to get corporates number.

The mgr on duty informed my son, they have NO corporate number. My son then called me back and asked what to do . I told him to get the employee's name to file a complaint. ". I am shocked that Mgt on duty allowed that kind of disrespectful behavior continue.

That's a horrible way to treat guests.

Overall we were highly disappointed with this trip to McDonald's I hope this employee doesn't get the chance to mistreat more customers in the future.

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Donmonique williams

Jan 15, 2023
0

Hello my name is Donmonique Williams I wanna make a complaint about the Mc Donald’s on 6mile & greenfield store number #6799 I order 10 pc McNuggets me and my 1 year old daughter was eating them I noticed they were a cold & tasted really funny so spit it out and it was really pink so I started to open the rest of the nuggets I had open and they were cold and very raw so nasty my daughter doesn’t feel good at all because of it I have pictures to prove !!

I’m trying to upload them on here it won’t it says my image is too big so if someone will reach out I will upload and I will be calling corporate first thing in the morning! com

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Bill Craig

Jan 15, 2023
0

Waited 30 damn minutes for food after ordering at your kiosk. the lack of ethic and lack of caring about those who make your business possible will never get any better. It's just so sad that you can advertise yourself as fast food and then not give a damn about your customers. but never again McDonald's

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Jami elizabeth Hancock

Jan 15, 2023
0

my bagel was toasted in hell. also no egg and a sausage instead of bacon..

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Am Blackwelder

Jan 15, 2023
0

No store number, did not get my order! 1732 Precinct Line Rd, Hurst, TX 76054. SUNDAY Jan 15th, at 10:50AM

I went to drive through. Gave order. One item. The line was backed up. So could only move a bit upward. She asks for my order. Gave it to her again. She thought I was a new person. Told me to drive forward. I had to wait until line cleared.

Got to payment counter. Got card out. She is ignoring, Talking on her headset (not about business sounds like a friend) and then repeats my one item order. I say yes. Want to hand her card, have it out the window. She ignores. I wait. She still ignores. Like I'm supposed to go forward to next window. I wait more, she ignores doesn't try to take card or explain anything.

So I go forward. The person says we don't have your order. Well, I ordered…

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Felicia Thompson

Jan 15, 2023
0

I went to Mcdonalds in Robertsdale Alabama and I used my app with buy one biscuit and get one for a dollar. I also added a hash brown and their app site went down. It would not let me pull up the app to get a #.

The manager tried to pull it up with my phone and she couldn’t get it up. She told me to pull over and someone would be out. She sent the maintenance guy out and he couldn’t get it up. I waited about 15 minutes.

The maintenance guy comes back and says, do you have an order #? I said your app is down. He said oh well. I just left and went to Burger King. The manager should have apologized and gave me my order.

She completely forgot i was outside waiting. If they charge me for that, I am going to be mad. They are incompetent. Do better mcdonalds.

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Warren Evans

Jan 15, 2023
0

Went to McDonalds Elanora, waited 55 mins for a simple takeaway order on the 14th January 2023 at 8:15 pm left at 8:55 pm Short staffed only 4 people working including meal preparation . Order No 132

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Sue

Jan 15, 2023
0

5603 Leesburg Pike Falls Church, VA 22041 The store says open 24 hours. The employees close the store every night treat customers very rude, door dash drivers are sent away. They look a you and ignore you. Maybe is time for new management and hire employees that want to work.

It is very obvious that these ones hate their job and take it on the customers.

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Mick Duffy

Jan 15, 2023
0

Macas Ooroolea Mackay I bought a fillet of fish 2 cheese burgers apple pie the fillet of fish was dry and rubbery and tasted terrible the cheese burgers had no pickles and barley any sauce most of these burgers went in the bin the apple pie was good what a waste of 18 dollars and as I work out west with no access to any other shops my dinner for the whole night was a tiny apple pie not good enough macas

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Don

Jan 15, 2023
0

Well I applied for a job...heard nothing so I called. No one answered they let the phone ring until they felt like picking it up and hanging up. This was done consecutively from 11am till 4pm.

Then a few days later I found a frozen cat in my driveway, I saw a truck hurrying off... The next day I found the frozen cat. I no longer want a job with McDonald's. I really couldn't be a better person or worker so it is there loss. This McDonald's is on SW 44th and Sheilds Blvd OKC OK 73109

Be warned about those place it is not really a McDonald's

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Michelle murphy

Jan 15, 2023
0

After grabbing something to eat at the McDonald's off of Airport Way in Portland Oregon I went and to use the restroom and had some time to kill before I could catch my next bus and so I sat in there and kind of ended up doing my makeup a little bit well I had went in and was cleaning up my face sitting on the toilet and

Hispanic worker came in open my door I guess cuz I wasn't using the restroom I was just cleaning up and opened it up and started yelling at me in Spanish I told her several times I didn't understand her I was sorry I don't understand what you're saying that upset her more so then she leaves slams the door I can hear her yelling from the restroom out in the lobby and all of a sudden every light in the bathroom went off and

it was Pitch Black I had you stumble around the…

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Danielle Jimenez

Jan 15, 2023
0

I order a double cheeseburger and I’m missing a bun and the meat is placed on the outside n one bun in the middle… I’ve never in my life seen that before it’s not a convenience having that happen when people are low on money or when it’s for their kids.

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Gregory Wilson

Jan 15, 2023
0

Your store at 5410 Renner Road, Columbus, Ohio is the worst fast food establishment I’ve ever been in, worst I’ve ever heard of even. I doubt that you’ll believe what I’m going to write but here goes. This store has surly employees who regularly deliver cold food, wrong orders, and extended times waiting for food after going through the drive thru.

Before today, 25 minutes was the longest I’d waited. Today, it went 40 minutes, and despite 4 attempts by the staff, the order was both cold and incomplete. I couldn’t wait any longer so had to accept what I had.

Only one employee bothered to apologize (same surly staff) and none offered a refund to make up for the time and trouble. Oh, and you still owe me a side of bacon and an order of chocolate cookies. I’d go back, but I’d probably get a…

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Sharon

Jan 14, 2023
0

Was inside ordering at McDonald's in Jamestown TN. After my order was brought to the counter the rude girl that made the Carmel frappe sets it down next to my bag of food and says" I don't know who's this is, here you can have it" and gives it to her friend standing there.

I told her it was mine!!!! She turns and walks away. The sweet girl working the register told her she was going to have to make another one, which she did. Get home with my order and find that one of the chicken sandwiches I ordered had a label for no lettuce.

We didn't order it that way. Not going back there again

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Poonam handa

Jan 14, 2023
0

No body is responding One item is missing in my order

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Michael Handzlik

Jan 14, 2023
0

Pulled into drive thru at 10:34am. Most fast food ends breakfast at 10:30am. So before placing my order I asked are you still severing breakfast or is it lunch? (Jayden) replied we are serving breakfast. ThenTrailing off and muttering, obviously it's on the screen.

Now I'm sure she didn't intend for me to hear that but "obviously" she should have turned of her mic.

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Eddie Walton

Jan 14, 2023
0

The service at the Smyrna Delaware store needs some serious attention. The drive thru line is always wrapped around the building. People don't go inside anymore due to using the kiosk machine. Please get it together.

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Krishnaletchumy

Jan 14, 2023
0

I have order 3 set of burger 1.prosperity golden meal set 2.spicy mc deluxe set 3.mc chicken set When I order kiosk machine print a blank receipt.i did online payment by my atm card.order was very late to get and I was a bit rush..so when the meal is ready I just took and back to my office..then only I realise they replace my coke to 3 ice lemon tea and the 3 set of fries didn't put.just waste of my money

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Janice Poole

Jan 14, 2023
0

Twice went to McDonald’s in Ft Valley, GA Ordered sausage McGriddle meal, m Diet Coke, 1 hashbrowns, m Carmel frappe

Hashbrown comes with a meal so they charged 4.69 for mcgriddle & 5.98 for 2 hashbrowns

Can not believe 2 hashbrowns cost more than a meal.

JUST CKING TO MAKE SURE THEY ARE CHARGING RIGHT.

If this is the case, I WANT BE BACK.

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Joshua Saunders

Jan 14, 2023
0

Statesville Nc Hwy 21 Glenway Drive

Absolutely the worst human beings in the planet! High and Rude! They forgot 1 large coke and decided they wanted to dispute our receipt and insisted we pay more and acted like we were at fault because of their mishap! We left without receiving our large coke with already over $40 in an order.

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James Allgeier

Jan 14, 2023
0

McDonald's 3100 Poplar Level Road Louisville, KY 40217

My complaint is their outrageous prices compared to other nearby McD. Ordered a 6 PC. Chicken McNugget happy meal and was given a 4 PC. Meal + 2 extra pasta. For 5.69 for the meal and 1.49 for the extra 2 to = $7.18 ? Have paid 4.65 and 5.19 at other locations. Charged 1.99 for a hamburger while other locations charge 1.49. Also no $1 drinks there. But 1.29. ? Also charged an extra .20 for extra pickles, no ketchup or mustard ? Being facetious, but should have been credited for no k. or m. ? In addition, the nuggets were only breaded on one side. Hardly edible!

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Jacob W Whittaker

Jan 13, 2023
0

The manager at 112 Dueber Ave sw canton Ohio mcdonalds store was very disrespectful I placed an order in the store and waited 20 mins only too watch the employees play on their cell phones and horse around with each other when I finally did receive my food it was cold and the order was wrong so I called store to speak with the manager and she told me pipe down and be quiet this is the most ghetto ridiculous fast food restaurant I have ever been inside of I would strongly recommend not going there

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william J Ebel

Jan 13, 2023
0

North versailles PA store. Ordered 2 crispy chicken sandwhiches on special 2 for $6. Meat was tougher than shoe leather. Stringy, overcooked and dry. Terrible.

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Jeffrey Raymond Patterson

Jan 13, 2023
0

Yea the workers at 704 foot ave Jamestown ny don't know how to follow directions and the manager there is rude and disrespectful

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Marty

Jan 13, 2023
0

Update your app. 00 menu that you can get 2 McDonald’s filet of fish . and they told me they do not have that after I went there today What a ruse ! Anything to get you in the store! Not happy!

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Blair

Jan 13, 2023
0

Sylvester Ga McDonalds is awful service!!!! They are the slowest place I have EVER ordered food from in my whole 41 years!!!! It’s that way EVERYTIME you go!! Something needs to be said and done!! I have been sitting in like for over 5 minutes!

One time it took like 5 minutes before anyone even took my order in the drive thru!!!! Awful!!!!

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Brandi cline

Jan 13, 2023
0

Every morning after my wife drops me off at work she drives to McDonald's on willow Ave in Cookeville TN , and orders two large coffees, with 10 creams and 20 sugars.. (I know a lot of sugar but that's exactly how we like them) and depending on if our 3 kids are hungry or not she will order more.

Our total comes out to at least 10 dollars every morning. When she pulls around to get them they tell her that they hate that we come through there line.. that there's another location around the corner that we should go to and depending on the employee working at the time they will literally shove us our food and roll their eyes..

we used to get our kids out every Friday mornings to go inside and eat because that's my only day off but we stopped that after we would hear them talking crap about…

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Bossman Ben

Jan 13, 2023
0

We were in the double order lines at the drive-thru at the mcdonalds in florence,sc. On January 12th approximately 7pm thursday night. I pulled my pickup truck to the order speaker and waited my turn. We noticed the woman was taking all of the other orders in the other lane, and never said welcome to McDonald's or even acknowledged i even was there.

After 5 yes 5 vehicles order was taken at the other order line people were honking behind me. (Not sure what i was supose to do) and after 11 minutes at the order window, I decided to pull around to the window.

While waiting my turn at the order window, the man behind was blowing his horn at me, like it was my doing that the line was not moving. Well after pulling forward he was being served immediately. Now I started to think what is going…

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TeeTee Moore

Jan 13, 2023
0

i was charged 2 times for 2 different orders. The website thru doordash is not a operating business they dont no what to do or they are acting like they dont. They took $54 out of my account this morning at around 2:00-2:15.

when i got the order it was cold and old and how dare yall treat yall customers like this. if it wasnt for us yall wouldnt have a job. I will let ther whole world know how yall are conducting business.

$54 for macdonalds that i was charged twice for. so refund my money and i will contact the BBB, facebook, instagram, twitch, youtube as well along with the food.

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