McDonalds

on 08/19/2023 I had purchased food from a McDonald's located I Henderson kentucky and had the worst experience I have had in my 35 years of life I ordered a French vanilla mocha and a employee put vanilla ice in it I ordered 3 plain double cheese burgers and two mcchickens plain and 6 piece nuggets and they gave me one double cheese and a4 piece nuggets when I try to correct them I was yelled at by an employee and

told to leave the store that my order was right and infact it was not .. i would like my order refund or replaced if possible please I am one very unhappy McDonald's customer

Who gets priority service at McDonalds? The person using the app, the drive-thru guy or the party who used your kiosk inside to order? Also, what is the average amount of time it should take at a moderately busy restaurant to receive an order of bisque and McMuffin Egg and Cheese - no drinks. I am still waiting on my order #31 and it was placed last Saturday.

Sincerely,

JT

I went through drive thru and ordered $40 worth of breakfast and I ordered oatmeal . They forgot the packet of apples and raisins that go with it. I called there and they said they couldn't do anything for me unless I come back and get it.

They said because it was just the packet of apples and raisins that they wouldn't do anything for me. That's bull crap. I'm not going to waste my time and gas driving back there and I shouldn't have to. It should have been in my bag like it's supposed to be.

The employees and management at 1661 4th st s, st. Pete, FL are ridiculously rude have absolutely no customer service skills whatsoever. when I ordered my meal and gave them a code from the app. The employee said that their app machine wasn’t working today very rudely and if anybody is familiar with the app you can only open one deal per day so I told her I understood I’d go to another McDonald’s but

could she please write a note stating that her system was down so that I would be able to use that code at another McDonald’s and she said no I asked for a manager and he wouldn’t even do it and I asked him why and what’s the big deal of him just writing a note to state his location is off-line with the apps so

to honor the code at a different McDonald’s being as it wasn’t my fault and he…

I went into the McDonald's on West Pensacola Street in Tallahassee only to discover a scruffy dirty person lying unconscious across the seats of one of the tables. I was informed the manager and she shrugged her shoulders walked away and left him m there.

Why do staff insist on cleaning..splashing water around on the floor..mopping.. sweeping..right beside tabled occupied by people trying to eat?

Also. Check out Reddit McDonald's Complaints if u like. You will see staff responding to complaints.

I asked if they had a double fish sandwich meal deal they told me yes they did when I got my mail they had put two fish patties on One bun I said that is not what I ordered I ordered a two fish fillet meal the woman told me that's all we sell is two pieces a I went in and asked if they had a Chick-fil-A meal deal with two fish sandwiches the woman said yes when I got my mail there was two patties and one sandwich I told her that wasn't what I ordered I wanted my money back she told me she wouldn't give me no money back to get out of the store and

go on and don't ever come back as I was leaving I said you don't have to worry I will never come back she said to me all you white people do is complain

My daughter and myself were in Center Texas tonight around 2am. My daughter loves McDonald's fries and I had a large fry on my app that I was going to use my points on for her. This particular McDonald's is 24 hrs and I had already pulled up the use at restaurant code as pulled into the drive thru to order.

We waited a few mins for someone to acknowledge we were there and when the person finally did he informed us that they were closed. I don't understand why because there didn't seem to be any issues with electricity and there were no customers there and you could see other employees there in the kitchen.

Truly disappointed as was my daughter and I lost 4500 points as I was unable to redeem the code

We pulled in the drive thru at McDonald's in santa fe tx and tried to order a carmel frappe and they told us that the machine was broken and we pulled forward and asked and were told that the frape maker was told not to make anymore because they were too busy

I ordered McDonald's today and almost threw up when I saw little green WORMS on the lid of my drink cup. There's probably more in the lettuce. Fucking disgusting. AMD of course the image I took is "too large" to upload.

Never eating McDonald's again, thanks for ruining my favorite comfort food.

Ordered 2-cheesebuger meals with no pickle an d add tomatoes 2 LG fries and 2dietcokes.Got 3cheesebugers no pickle one hamburger. Waited25 mins for order at East side oswego McDonald's. I would give a rate of 0.

I made a complaint about McDonalds in South Charleston West Virginia in January of 2023 regarding the drive through/asked to pull up and waited and food never brought out, etc. In June I received a phone call from Jessica (304) 613-6422 who left me a message saying she receives issues once it goes through cooperate/higher management/local level, etc and she wanted to know if I would like some coupons to use at any McDonalds. I texted her my address on June 16th and I received a reply with "will get those mailed out" and as of today (2 months later), still have not received anything from McDonalds. I sent a follow up to the same number, no response. I am disappointed in how McDonald's has handled their customer service.

Thank you.

1270046(halfway to Islamabad and Sialkot PAKISTAN)on the GT road.

First of all No Beef burger is available (Any Time).

Secondly, the outlet does not seem to be a standard Mcdonald outlet as anywhere in the world. On 12-AUG-2013 around 04:10 PM I placed the order as per the attached receipt. The ordered chicken burger's Patties were not only fried in a dirty and smelly oil, but also the chicken meat appeared to be raw with very pungent smell.

Me and my wife immediately threw the burgers and moved on. I have been moving around the world for the last 40 years from US to Japan and Europe to Middle East and South_East Asia, It never happened anywhere. To me it appears to be a substandard, locally…

I went through Drive Thur and my order was wrong. I asked to speak to the manager (kierra Banks) but the manager (sherita smith) tried correcting it I was asked to pull down and I sent my daughter in to retrieve the correct order only for her to walk in and

hear ( kierra banks) talking about me so badly my child ran back out the store completely upset about this. At this point I walked in and again I waking in to her (Kierra banks) talking about me badly to all the other employees .

At this point I asked for a complete refund for my whole order . I’m upset because not only did I hear one of y’all managers talking about me but other customers and my child did as well that was very unprofessional

Was charged double on my debit card for my order. Called next day when I realized it. Manager said I would have to come back to get the refund. He took my name and the amount I was to get back.

I don’t live near this place. Made a special trip to get the almost $40 back. Young man behind the counter gave me a hard time. I asked for the manager but was told he was too busy to come talk to me.

It was like pulling teeth to get my money back. Since when is a manager to busy to talk to a customer with a problem. No compensation for my troubles. Will never go to that McDonalds again!

Poor service. Long long long waits. Messed up orders. Ran out of ice. Ran out of cream for coffee. Ran out of large cups. Shove napkins into bag and gets them greasy. McDonald's appt at local location is not working a lot of the time.

These complaints have been steady for months. This is not a one time occurrence. One day in particular I was the only car in line. No others near nor around and I waited 5 min to give my order of iced coffee and a soda and it took over 10 minutes to get it!!!!!

They change help like a Mother changes diapers. We have been coming to this location for years and ever since they renovated the service has gone down the drain. Poor inventory control. Poor presentation of sandwiches that are thrown together and half wrapped. Absolutely Poor wait time.

Orders…

Waited 20 min in line behind only 3 people. When I got the the window, no smile or apology for the long wait. People working there are never friendly. This McDonalds is close to home so it’s Convenient but it’s terrible service. Very disappointing. (Fremont, IN)

I ask for fresh food when I ordered my food when I got to the window I noticed the employee acting funny so I checked my fries the taste and looked hours old so I told him I don't pay for old nasty food he just smiled never said sorry or my bad just rudely took my bag and poured my fries back in the frybeen and

then he kept putting his hands in my fry box without gloves after he was cleaning the floors then when I got home my other food looked old as well,they never gave me a receipt I'm guessing because this bad food stuff happens alot at this McDonald's from what I've seen on fb,this place needs shut down or new employees that take pride in their work,hopefully I hear back from you or you do something about this because I'm so

tired of getting let down every time I eat McDonald's in Mt…

I went to your restaurant two days ago and Ireceived a military discount ok I eat at your restaurant at least eight times a week ok I went today at your St Paul Virginia location same restaurant that gave me the military discount two days ago today I went by they was the rudest bunch and they tell me they can't do my military discount I served this country 28 years and that's the thanks I get from this St Paul bunch I'm done eating at any of your restaurants ever again and

my whole family included there a disgrace to your company your gonna lose a lot of business because of them

Got a peanut butter mc flurry yesterday it was awful small cup nothing like picture old ice cream no peanut butter taste

Mc donald on 91 woodhaven is horrible make mistakes on order and answering our suppose to be customers survey. Employee fill out customers survey

Not good how can you have survey if employee take phone and their the one putting the survey.spanish girl on duty answering survey

The new manager at the McDonald's on plain St in Lowell Massachusetts is discriminating against some people who he doesn't like ! He is allowing some people to hang around he's friends with while telling others to get out and nome of them are customers whats goes for his friends should go for everyone who's not a customer

Mcdonald's has gone down hill so much. I went to the drive thru on Stellhord Rd in Ft Wayne Indiana tonight. I was behind 2 other cars, the lane next to me also had 3 cars. I pulled up at 9:47 and by 10:17 None of the cars moved.

The lady 2 cars ahead of me left, I followed her, and 7 other cars followed me. There is no excuse for this what so ever. Horrible service, employees outside smoking and vaping when they should have been inside doing their job.

They were closing at 11:00 and could have waited to smoke and vape after they closed. The manager should be re trained or just fired for not doing their job, how can you call it fast food when it clearly isn't!!!

25 minutes later, our order was brought out, they forgot our drink, then upon inspection of our food, our crispy chicken was unedible!!! Burnt, and couldn't even chew it, like it was microwaved too long! We order 2 medium fries, 1 was 1/3 full and the other was 1/4 full.

it took an additional 30 minutes!!!!!!! He asked to talk to a manager, she told him the manager left, just to find out from another employee that she was the manaager!!!!!! She made a loud announcement how she, "needed to piss"!!! BULL SHIT MCDONALD'S!!!!!

Ordered 2 double cheese burgers and a basket of fries and a quarter pounder with cheese from McDonald's in Clearfield Pa (the 1 right off of 80). The quarter pounder was pink in the middle and the double cheese burgers were slimy and tasted bad not sure what was going on there. I don't know how the burger didn't have time to cook I had been setting probably 10 or 15 min after being told to pull up and wait.

Going to McDonald's with a bad experience I'll order the Big Mac and the burger itself was so thin two things that you couldn't really look at it and say was a hamburger let's do a better job right now I'm disappointed at the way they make the burgers

The last three times I have visited the store at 3rd and philadelphia streets in Covington, Ky. 41011, your customer service reps. tell me there is no ice cream as their machines are down. I believe your manager does not want to clean the ice cream machine.

Your stores are supposed to be full-service. I believe that the manager can do whatever they want as they own the franchise. There is a very lazy attitude at this store. Please notify the manager at this restaurant about this issue.

This is the closest restaurant to me and it's inconvenient to go elsewhere. Maureen Gerrein

I went through the drive through today and ordered a fish sandwich combo and 20 piece nugget combo. As returning back to work I then realized that I was given a ten piece chicken nuggets and a chicken sandwich. I called the manager and was told to return for the order to be straightened out.

I wasn't able to leave work again. So I am requesting a complimentary meal voucher or a refund in full.

Went thru the drive thru the lady taking orders just kept saying huh and then when I get to the window to get my food is when I find out she got it wrong. Now I may have known this when I paid if I could see the receipt.

What's the point in giving out a receipt that can't be seen. I asked if I could add the one double burger that I didn't get at the window but nooo I need to get in line because they messed up.

This isn't my 1st bas experience here. Yall really need to get some decent workers.

Most of your stores in Philadelphia are either under staffed or have rude employees or don't want to take your orders at the drive thru , u can hear them talking & laughing but won't take your orders I have seen a lot of people leave because of this. Maybe your company don't care anymore about the public anymore.

I think the only thing your company cares about is your profits. I know I am only one person & I probably don't matter to your company, but it is a shame u don't listen anymore.

We waited over 20 minutes for our order finally got it and fries were even cooked and when I asked 5he manager at the Homosassa fl store for one's that were cooked she snached it out of my hands with a Big Attitude what is wrong with people every one there that day had an issue we were in a rush this place is horrible

Yes I'm standing here at the door of mcdonalds at royal ln and 35 in dallas tx and the employees know I'm here and ignore me as if I don't exist because i walked here I just got off work and they are on my way to train station I'm very hungry and they know I'm here I've been coming to this same mcdonalds for 20 yrs or more they know me and

I can't get served it says hrs are 5 am to 12 am but I cannot get service how rude can you manage to get to your customers that pay your wages and keep you I n business I think this is disgusting to be treated this way very unhappy and veryet down and disappointed don't know if I'll ever come back after being treated so

rudely thanku hope you havd a nice day Bonita danilson Thom tarver

Worse customer service girl had a bad attitude ignored people and food took 15 mins plus

I places an order for 2 large teas. It took 21 mins to get from the speaker to the window. I did try to go inside , dinning room was closed . The young man at he window seemed to be the only one working.

You are really loosing profit at this location . Just sad. 7 2023 9:02pm KS# 15.

I bought a double cheeseburger chicken nuggets fries & 2 drinks. Paid & next window handed me my drinks & told me to park & they. Would bring order to me. After waiting 22 minutes for the remaining ,3 items I went inside gave them the receipt & the ladyyemplo yee Said very rude YOU ALREADY GOT YOUR ORDER &.

POINTEDl to the time on receiptm. Wth I said you had me park. They found my order m. I said I want my order hot that bag sat. There ,22 minutes. The manager turned & said rudely Only GIVE Fresh FRIES NOTHING ELSE.

THIS WAS THEIR fault & never apologized for accusing me of already receiving my order & still I left with cold food.

Lied to by employee

I went to McDonald's on Saturday 8/5 to get a breakfast sandwich. Rhe person tak8ng my order was very rude. I waited a long time and inquired about my order. She tried to give me another person's order and I told her it was not mine.

She shrugged and said well I don't know what your order was and walked away. I wanted my money back. 00 dollars to be mistreated. I will never go back. This was the McDonald's at Deilman and Olive in Olivette in St. Louis MO.

I work in the McDonald's on Beville road in Daytona Beach Florida. Because of my daughters previous complaints in regard to myself and tramika my manager, because she is concerned about me. When I went to work yesterday, Sunday. I have worked for McDonald's for about a year.

I did not know my daughter had made a complaint here in regard to my experience working under one of the managers, tramika. My GM, was speaking to me about what my daughter had wrote and again I am making it very clear that I did not know my daughter made a report on Friday.

While speaking to her Tramika, one of my other managers, overhearing the synopsis of my daughter's report which was being translated incorrectly, became very hostile again, I say this because when the GM leaves the store she is extremely hostile…

I work on San Pedro store at mcdondls and I have tries talking to mcdondls office and HE and manager about the situation that is happing at this store ... I am being harrased by employess and managers also bull's me a harrases me and curses ans swears at me yells at me as well ..

Also they scream at customers and don't serve them as they should be ... I am very ashamed to to work at this San Pedro store because of the service they give here and treat me and customers ... The people here are a discrase to Name MCDONALD'S ..

they do t deserve the position... I have worked here for awhile and I am tiered of being treated like a piece of meat ... I want to transfer and get paid like I work I work very hard and do my very best I dislike the way things are being ruined here please take motion…

Stop taking orders when there are 12 customers waiting inside the restaurant for their's.

On top of having to wait 15 to 30 minutes for an order, there is a dead rat in the parking lot. Disgusting, if I would have saw that I would have went somewhere else. 0.5 is the highest rating this place deserves.

Having to order at the kiosk is obsurd. What's next? Will we have to go back in the kitchen? To make our own food,

Wigan McDonald's next to Primark, staff are appauling they talk to customers like crap they bully kids they pick at any kids that are being to loud or getting giddy it's the summer holidays I'm disgusted by my visit yesterday, I was there with 4 of my kids now I was down stairs sat near disabled toilet as the upstairs was closed everyone had to use the disabled, now I suffer with fibromyalgia so I'm disabled anyway, I was there a while had to rest for abit cause I had a flare up I was in pain, when we had finished eating my kids asked a member of staff to open the door for them to the toilet he did and

I had bin speaking by appologising for my kids being hyper my son has ADHD and my daughter's do to they're nearly 12 and my son's nearly 5, I asked the same member to open the door for me…

A New manger has taken over at McDonald's on plain St in Lowell Massachusetts and has turned off the WiFi saying these people are here to long, referring to people who spend money there, also says I don't want them here, they pay YOUR salary idiot !

Also refers to Asian people as them, the new manager seems to be a RACIST person with no respect for the people who pay his salary, also talks to the employees like a TYRANT speaking very loud, finger pointing at them, time for corporate office to do something about him just in the last week it looks like business has gone down and it's due to his attitude, GET RID of HIM he's not management material in a customer oriented business ...

Called about not receiving my complete order and was told I wasn’t missing anything! ( rudely) Hashbrown and pancakes were NOT with my “ Big Breakfast”….. Asked about fixing this or refunding / crediting back, and was laughed at and told the breakfast hours then hung up on!

I’m furious and extremely disappointed! Unbelievable!

We only have 30 minutes for lunch at 2:00 am . We goes to the McDonald's in whiteville NC. And they can only take 2 orders the other customers has to wait until the two orders are completely fix before they can take any other orders.

Really poor service when we are limited for time.. Something really needs to be done about the poor customer service..

The smell and seeing employees vaping while working has gotten out of hand, especially when it effects people who are allergic to nicotine fumes.

Burnt sausage mcmuffin..muffin was hard to chew

This was the McDonald's on slide ,me and my son went in to get him some chicken nuggets after I used the kiosk to order I got my receipt and went to the front to pay but no one would pay any attention to me several workers walked past I think I stood there a good thirty minutes before and body waited on me .

no one could get back in .. this mcdonalds has terrible workers...

I am local abd every time I come here they have gotten my order wrong and half the time the food is not very good and cold.

this store in kentwood is a total mess, wait wait wait. unorganized it’s terrible. wanted coffee and waited as i knew i would at this restaurant. they said when i got to window we’re no taking orders for 20 min.

went inside waited and after listening to a lot of hollering they waited on me. only to say we don’t have coffee. everyone knows about this place, but thought it would be safe to get s coffee. this is a terribly mid managed restaurant.

you can order one burger snd you will be asked to pull up front and wait. I for one am never going back