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McDonalds

1.0
2,614 complaints

Address

1 Mcdonald's Plaza, Oak Brook, IL, 60523

McDonald's customers are experiencing widespread issues with rude and unprofessional staff behavior, particularly from managers. Order accuracy is a major problem with frequent missing items and incorrect preparations, while food quality concerns include cold, old, or improperly cooked items. Extended wait times and poor service recovery when issues occur are compounding customer frustration.

Common Issues

40% (528)
rudeattitudedisrespectful
30% (396)
wrong ordermissing itemsforgot
25% (330)
coldoldsoggy fries
20% (264)
slowwaiting40 minutes
10% (132)
ice cream machinefrappe machinenot working

Complaints

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Mike t

Jun 26, 2023
0

She forgot my order ...when i botvto window and was missing something i ask for receip nope it didnt wrk...so i ordered 3 shakes and lg fries when i got home large fri was only a small with hardly nuthing inside ....uggg im pissed this is not only time thos store screes up look at the reviews it should have a better manager !!! Or sht down!!!! This is fkn rediculas over an ova again .....

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Markus mckim

Jun 25, 2023
0

I went to McDonald's on June 25 2023 at 2:25 pm I needed to use the bathroom badly almost peed myself I just opened the first door I saw not knowing the door was the woman's restroom by accident the woman employee was very rude called me out you not supposed to be in here & called me out in front of her employees multiple times there's a nice way of correcting someone. It was a mistake I'm human but I know you want to hurt a company post a review it's your right so here's mine.

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Tina Garrelli

Jun 25, 2023
0

Hi I went to use the mobile app and it said it was having issues so I clicked off of it and went back on the app but it deducted my pts . So I explained to the lady what happen and she’s telling me to call a number, and it’s not her problem but she works for McDonald’s .

I asked for a manager she said she was the manager and said her name was David . She was rude and had no customers we service . I sat in a long line for her to tell me to call a number .

She worked at 4934 Boulder Highway Las Vegas at 11:00 pm thank tou

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Laura Bartolomeo

Jun 24, 2023
0

I went to this establishment as I ofen do. I never order any food, only drinks. Today on June 24 at 8:30 am I entered this McDonalds on W. Waters in Tampa, FL. A family walked in with a small dog, ordered food at sat at a booth.

The dog on the table and seats. Are you kidding,- this is violation on many levels. The staff did nothing. Also homeless in facility. Staff a joke. I will never set foot in this McDonalds. This is incredible.

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Carol chavis

Jun 24, 2023
0

The manager Courtney Chavis on Roberts avenue in Lumberton North Carolina's McDonald's is very rude to customers if you guys would look at about a month ago when she was turned in then look on the camera to see how bad she was cursing to customers out she's on drugs pills and marijuana you guys should drug test the people that works there y'all don't drug test them in the manager is on drugs she's hired a bunch of people that's on crack and

everything the place is nasty all the time they never fix the people's food right and curses the customers out every day everyone's complaining about the McDonald's on highway 211 in Lumberton North Carolina 28358 you guys should do something about her she selling pills and marijuana through the drive-thru window her and her customers that buy food…

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Larrisa Jones

Jun 23, 2023
0

I waited along time to order and waited 10 minutes and the manager who was working on the shift She told me in a rude way if I wanted to order I had to use the automatic order machine and wasn’t doing anything while I stood there in Covington TN McDonald’s Poor service/rude Employees

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Rocco silvestro

Jun 22, 2023
0

Had went to drive through on S Florida in Lakeland and the food was disgusting. I know it was late but that’s should be no excuse. 945 pm ordered 6 Big Macs 6 lrg fries no drinks cause don’t like soda.

The burgers were old like they sat around for long time cheese was little hard around edges and the fries looked like they were over fried burnt and cold . This happen to me at another location and I gave a second chance but will not be a third that’s for sure.

I spent close to 60 dollars on food that was thrown away.

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DON SULLIVAN

Jun 22, 2023
0

I have been going to the same location for over 10 years on Teasley road, Corinth, Tx. Corp should fire the franchise owners for the following reason: EVERY MORNING FOR OVER THE PAST YEAR THEY ONLY GIVE YOU TWO NAPKINS FOR A COMPLETE BREAKFAST MEAL, INCLUDING DRINKS.

THEY SAY THAT THE OWNER ONLY ALLOWS THAT. They screamed @ me this morning regarding when I asked for a few more. Why can't corporate solve this situation, if they care. So sick of this EVERY SINGLE MORNING !!!!!

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Janet Montano

Jun 22, 2023
0

Late Tuesday night, June 20, we stopped on our way home shortly after 1030 at night to get a snack because we had not eaten all day. McDonald’s was always a safe choice. The McDonald’s we stopped at was in The Plains, outside of Athens, Ohio.

I cannot possibly stress enough how bad the food was. The french fries had obviously been microwaved. They were dried and hard. The quarter pounder with cheese had also been reheated because the burger, bun, and even the pickle was hard on the sides. It was literally slimy. I had ordered two fish fillets for my meal, only to be told. that the steamer that they used for the fish has been broken for weeks and they have no idea why. Nothing else was even offered to me for my dinner so I had to try to eat one of the slimy sandwiches. We threw the food…

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Vigelent solider

Jun 21, 2023
0

1318 W Foothill Blvd, Rialto, CA 92376

WORST EXPERIENCE. THE SECURITY GAURD (WITH THE DREADS BRAIDED BACK) WAS RUDE, UNPROFESSIONAL AND CONSTANTLY HARRASESING CISTOMERS. WILL NOT RECOMMEND GOING TO THE FOOTHILL BLVD MCDONALD'S EVER AGAIN!

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Thomas Davis

Jun 19, 2023
0

I stopped at a macdonalds in Jackson Tennessee located north of Jackson just off of hwy 45. I ordered 1 large and 1 medium mocha frappe at approximately 1:30 pm. When I got to the window the person working at the window first only handed me 1 med frappe.

I told him that I also ordered a large 1. He then grabbed another medium frappe and tried to pass it off as a large. When I reminded him that I ordered a large he told me to drive around front and they would bring it to me.

After waiting about 5 minutes I felt like something was wrong so I went inside to see. It took several minutes for anyone to notice me. When the person working the window saw me he said out loud that he forgot about me.

I heard him and told him that he needed to hurry up because I was getting pissed. He came over and…

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Brandon D DuSavage

Jun 19, 2023
0

Today I got a sweet tea and tasted it I held it out to give back to person in drive thru and she just looked at me in disgust and put her hand on her hip I said this doesn't taste right and explained the last 4 times I was there the sweet tasted like they didn't put sugar and asked for a Coke instead she said nothing just grabbed it got me a Coke no oh I'm sorry about that or ill let someone know nothing.

They have absolutely no people skills this is at Store 2648 but in general most are like this now

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Nancy Bradshaw

Jun 18, 2023
0

Today I purchased 10 piece chicken McNuggets, small French fries and medium chocolate shaken I ordered using the McDonald’s app. Voice code BV28. I picked up my order at approximately 4:1pm at 706 College Rd. Greensboro, NC location. Got up to the microphone to say, I was picking up an online order.

The voice on the other side, a female asked me for my order. She did not say welcome to McDonald’s or thank you or anything I got up to the window, waited a couple of minutes for her to gather my order.

When she open the window to hand me my order I asked her if the order was fresh remade and she said it was. I got home in about 15 minutes later I discovered that the chicken McNuggets were old.

They must’ve been sitting under heat lamps for several hours. this has happened several times. I…

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Trina Bradley

Jun 18, 2023
0

I ordered breakfast on FATHERS DAY from the online app! Order TX84 - then I called spoke to a girl told her my husband is picking up order to PLEASE make sure ALL ITEMS are in the bag! So my husband gets home from picking it up and MISSING HIS MEAL of all things!

Tried calling store spoke with same girl I asked are you the one I asked to make sure everything was in the bag? She set the phone down did not reply and it rang busy I called 12 times! She did it on purpose for sure!!!!!

I added a copy of the receipt and my outgoing calls! This store always is missing items constantly that’s why I called! Store #5562

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JUANITA

Jun 18, 2023
0

The McDonald’s in Anna TX has a lot of young kids and all but some are even adults. The evening people that work watch tik tok . I am a door dash driver and the people even managers see’s me there waiting and they don’t even ask if I am waiting on something.

There has to be better customer service. As a door dasher we are trying to make our customers happy as you are and it start by giving them order as promptly as we can. I know for a fact last night there were some kids doing nothing and the line outside was wrapped around the building another gentleman that was also a dasher left angry cause no one bothered to look over to ask him anything.

I’d rather get orders from Melissa TX instead. I hope this changes soon and managers need to put a stop to all these people just standing around…

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SHARON PENDERGRASS

Jun 18, 2023
0

We stop and order Iced Mochas 3 or 4 times a week. Usually have no problem but two days in a row ordered was messed up.

First day they gave us a medium when we ordered a large and I told employee and she said that is a large, But the large has L on cup not an M. Then went back next day and ordered iced mocha thy definitely did not make it right.

More like a vanilla iced coffee no whip or chocolate. This is Oregon Illinois McDonald's my receipt says #12850

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Ashley Mason

Jun 17, 2023
0

I am a customer filing a complaint on a McDonalds manager at store number 33111 in Meraux Louisiana. She is a white lady, short blonde hair. I'm also. White myself nothing discriminatory. For the past few weeks everytime I come through the drive thru she is always nodding out, standing there eyes are always closed.

Attitude is so bad, something needs to be done with the situation. You all have managers under the influence, high like that. Not a good look. Something needs to be done. If I have to complain every day about her I will until something is done with the situation

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Darryl Cole

Jun 17, 2023
0

, every time I visit this restaurant ( # 24701) it's always a wait for 15 - 20 minutes. The employees see you waiting and don't ask if you ha v e been served. A man wanted a cup of coffee, he waited for 30 minutes after receiving the coffee, he then ask for sugar.

The manager told him to wait while she pulls up a u er order , just for two sugars . Someone needs to get this McDonald's in order. Waiting for your response.

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Dante cabardo

Jun 16, 2023
0

I went McDonald’s drive thru in 720 north San gabriel, and I ordered Bic Mac meat and side of 6pcs nuggets and when Im he my food at the second window one of the associates gave me my soda and he said to wait for rest of my food, you will not believe me but it takes 4 minutes for him to get back on me and when I checked on my food it doesn’t came with fries and

I ask the associate for my fries and he said I didn’t order a fries on that point the manager Alejandra came and I assumed she will be off help to lend me my fries, but she did not and she said I did not pay for my fries but my order is meal from there we argued for the fries instead of giving me what I want she show me angry face that really makes me feel bad for a McDonald’s employee (Manager) That experience is not un acceptable…

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Diana brown

Jun 15, 2023
0

I am disabled and im in stage 4 cancer i placed an order for sandwiches yesterday i used my credit card they deducted the amt off my card when it was delivered i had sandwiches missing i called the store they told me i was out of luck that i couldnt get my sandwiches unless i come to the store and produce my reciept i am disabled i dont drive and have no way of getting there the store is on merle hay rd in des moines iowa i will never order from that store again

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Patricia Brehaut

Jun 14, 2023
0

Every time I try to go to the McDonalds' located at 167 Main Street, Binghamton, New York, I end either waiting for at the very least 20-25 minutes or I just leave and go somewhere else.

I have gone at all times of the day and the same thing happens every time. I even waited 22 minutes for a drink and by the time I got it, the ice was melted. The food is always cold because of how long I have waited for my food. The drive thru has almost every vehicle pull off to the side to wait for their food. I think this is because they are trying to keep their drive thru times down which is a total joke.

Not only that, the employees are rude and act like they are doing you a favor by even showing up for work. I do not go there any more even though I love your food, but it is now worth wasting my…

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Joe Hicks

Jun 14, 2023
0

From: joehicks01@woh.rr.com To: "godlove.mcd@gmail.com" Cc: Sent: Friday June 14 2023 7:40AM Subject: HORRIBLE EXPERIENCE

I am very disappointed that you did not provide me the professional courtesy to respond back to me.

You are a reflection of the concerns for this facility.

I was not trying to get anything from you or McDonalds, I just wanted to inform you of the horrible experience I had at this facility.

I will address this concern above your responsibility with McDonalds due to lack of commitment from you to address this.. Thank you and have a good day..Joe Hicks

From: joehicks01@woh.rr.com To: "godlove.mcd@gmail.com" Cc: Sent: Friday June 2 2023 7:53:32AM Subject: HORRIBLE EXPERIENCE

I was not going to complain about this but after sleeping on it I had to bring this horrible…

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Keywaneka

Jun 13, 2023
0

This is the second time In a row they forgot items in my bag and I also found hairs in my McDouble sand which they have nasty attitudes in Laplace la on airline highway

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Tammy Mathis

Jun 13, 2023
0

I AM so pissed off i usted 2 go 2 mcdonald's all of the time but last night NEVER again i told the guy in the drive thur i had a survey he said he couldnt take it and he didnt ASK if i was in the rewards program and i AM but wouldnt take My free fríes FUCK your restaurante and when i was young i usted 2 work for mcdonald's and it was NEVER like this i usted 2 go all of the time but NOW NEVER AGAIN i rate u a 0

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Charlotte L Williams

Jun 13, 2023
0

The was cold an tasted like it was old kinda made feel a little sick. This is the third time in a week.

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tiffany gentle

Jun 12, 2023
0

at the mcD's in rancho cordova . late night drive threw. We ordered a small fry witch is 250$ . got to the window and was given old cold frys . So in asked if they can make them hot and handed them the cold frys .

Then i said as a matter fact can i just upgrade to a large witch is 450$ . but no the manager said i had to pay 450$ on top of the 250$ i already paid . then as we drove away the mcdonalds employee flips us off ..

my bf starts yelling at them he was still in the car just yelling f you to . then all the employees that was working late night drive threw came and unlocked the door opend it and said for us to come do something about it..

my bf pushed one off and said they was not going to jump me . at the end of the day my bf and i got a battery charge and are now going to court…

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Don

Jun 12, 2023
0

French fries suck always cold

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Eric

Jun 12, 2023
0

Went to McDonald’s just now at 2550 E league city parkway, League City, tx. My wife asked politely for an Oreo McFlurry, the guy working the drive thru taking orders was ungodly rude to my wife and of course for over a year now this particular location is always out of everything or they’re machines never work. Place needs to be shut down.

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Ashlee Arrington

Jun 11, 2023
0

Wrens Ga mcdonald ice machine never works

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Tammy Lackey

Jun 11, 2023
0

This is for your location in Lindenhurst IL off of Grand Ave. This was ordered face to face. 2 oral Blizzards. I received 2 blurry freeze. How in the hell does that even sound close. HE Refused to refund the purchase. Ticket F11857.

00 well I guess am. I tossed it out in front of them no one gives a shit about service how to treat people give that was ordered IT Can't be that dam hard

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Marquis Scott

Jun 11, 2023
0

The McDonald's on Broadway paterson nj...they serves is always slow and they never give you what you ask for..for example I ask for a number 7 with Mac sauce and drive home and check my food no Mac sauce....they always around just conversation with each other while it's 10 people waiting to order....help plz

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Jennifer Turner

Jun 11, 2023
0

I went through the McDonald's Drive-through and Michigan City Indiana on michigan boulevard. I sat in that line for 15 minutes and another 5 minutes trying to get to pay. I paid out went to the next window the employee handed my food out to another customer.

Then the customer handed them the food back. And I told her to remake my food because she handed it out the window. She argued with me about it and then when I get my food. It wasn't correct I asked them to fix it.

The lady told me I had to go back through the drive-through to get it taken care of she shut the window on me and brought another person to the. Window and I explained to her that my food was wrong.

And she told me there was nothing that? She could do. About it but? Go back through. The drive-through and order what they…

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Amanda Floyd

Jun 11, 2023
0

When I use the app the restaurant is unable to bring up my order. This has happened several times and makes the experience unpleasant, especially when another person is picking it up.

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William D Martine

Jun 11, 2023
0

I used the McDonald’s mobile app online on 6/10/23 for the first time At the Claycomo store. I chose to have my order brought out to me. The were about 10 cars in the drive thru lane. They all went thru the line.

So I had to go inside to get my order. The manager was sitting at a table, when I walked in she got up and said can I help you. I saw my order sitting under the order screen. She went over and picked it up and said , I’m sorry, the internet must have been slow.

This does not set well with me. Thank you

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Dave

Jun 11, 2023
0

The door states that they open the lobby at 6am and at 6:20am went to the door in the pouring rain to find out it is still locked (Bad management of the store own rules are not followed) 9 put of 10 visits to this location is meat with a longer than 5 minute wait to order while management says they will get with you when they can while she is in her phone texting or on social media who knows in the past year this store just keeps getting worse.

My last visit was just meat again with locked doors and when went to the drive through I was told that don’t say I didn’t warn you “you will get sick eating here”. This McDonald’s really needs to have better management and more than often audits if this is how customers are going to get serviced.

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Sean Yadon

Jun 11, 2023
0

I had a order threw the drive threw and they messed the whole order up it was a 32 dollar order at that When I went in to talk to the manager she said there was nothing they could do I had no receipt they didn't put it in the bag.And I believe the car behinde us got what we ordered and they got ours I just want to get my 32 dollar order I ordered is all and seriously almost all in the bag we got was wrong

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Kathy Brudos

Jun 10, 2023
0

I stopped to get a late lunch at the McDonald’s on University Ave. This was horrible! Don’t know if I’ll ever stop there again. I ordered the quarter pounder with cheese meal. The sandwich tasted days old. The fries were the same.

Everything was cold and old. The burger tasted like the salt shaker was dumped on it

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Michael Doyle

Jun 10, 2023
0

People working were lazy and unhelpful! Food quality has gone down! I’ll never ever eat at McDonalds again

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Curtis brockwell

Jun 10, 2023
0

McDonald's exit 8 morristown tn. I ordered 2 breakfast burritos. Waited 15minutes with no sign of anyone bringing them to the window. I left. 81 to never have to go back to McDonald's again. My last visit 2 years ago was horrendously atrocious because of the quality of the old cold food I got.

I will not be fooled I to giving another chance ever. McDonald's has become a real shithole.

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Leonila macalindong

Jun 10, 2023
0

Very slow service and not attended the customer.they doesn’t know how to apologize for delay order. Not ones it was 3x times happen to wait longer in drive thru. If you didn’t follow up they will not remember that you have order food.

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Julia

Jun 9, 2023
0

First time ever. I go over the drive thru is this location in Roswell rd And I ask for a honey mustard (I didn’t ask for ketchup). And the say. I have to pay 30’c. A paquete. If I wanted.

I always get honey mustard and I told her since went they charge for condiments. She say the pst 3 months. I say well I always ask for it. At the one on canton rd. And they never ask me to pay!! I ask her name. She say. Liza Sherryl.

And she was the manager !!!! After I told her. They never had charge or say anything about pay for any condiments. She say well now we do. I guess instead of saying it change. I will give u one today. Next time. Remember is not free.

I never go to this one no only go over the canton rd one. I guess is more expensive to be in Roswell rd!!!!

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Sondra Ross

Jun 9, 2023
0

Knats and Bugs floating around in my orange juice highly disappointed and unacceptable

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Nancy Lassack

Jun 9, 2023
0

I complained to corporate about the MacDonalds on 1550 a 108th. They replaced my 1 star rating from June 6 2023 to a good review I put in 4 years ago. Wow and all time low. After getting yelled at by an employee because I park in the wrong spot you changed my review to show up first.

Never go there drive a little farther. Food bad never gets your order right every slow and getting yelled at by an employee and MacDonald does not care.

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Josephine

Jun 8, 2023
0

m. Made my order asked for a price. The Manager refused to tell me how much told me to go to the window . She was the manager. Went to window and she had cancelled my order and was unprofessional.

Her behavior as a black woman to a black woman was so disheartening and they wonder why we black people are always stereotyped. It's for unprofessional behavior like this. She said she was tired and had a lot to do.

I left the premises without my food as I had list my temper. I don't want this lady fired as we all need jobs and she is working and doing the best she can. I want her helped so she is not so overwhelmed.

A little mentoring and how to control yourself when tired would help. Customer service training! I wish her the best and hope her stress level can be lowered so she can be the…

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Barbara

Jun 8, 2023
0

McDonald’s on southside of parkersburg wv has the worst horrible management! My teen daughter quite because of the two managers. She is not the only one who has quit bcuz of these two ppl! Lindsey west an ashley miller! Lindsey likes to talk crap about her workers an have a bad attitude everyday!

My daughter has come home in tears numerous times bcuz of these mngrs! It is un called for an sad! there needs to be some punishment.

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John brewer

Jun 7, 2023
0

Before I state my complaint I would like to state that not all McDonald's is like this. The McDonald's in carrollton by publix has by far been the worst service I have ever gotten at a McDonald's. The self ordering card machines are broken so you have to pay at the counter that Noone is at because yall do not believe in being social to the public.

It took FOREVER to get someone attention to receive items of our order that was left out. I would definitely have management come in and retrain the staff on how to be more efficient not only at food but the process of having people want to come back.

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Jami

Jun 6, 2023
0

McD’s Valparaiso IN on Rt 30. Terrible service to walk in orders. Restaurant dirty snd not stocked for eat in customers very disappointed in the priority put in mobile orders.

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Joseph Hartle Jr

Jun 6, 2023
0

Franklin PA Mc Donalds ....... worst service ever ! Slowwww is a understatement !

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James Johnson

Jun 6, 2023
0

The McDonald's on the 3000 block of US 1 in Homestead Florida they're understaffed they never opened the door and when they do they say they don't have enough people to wait outside another 10 minutes

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Patti

Jun 5, 2023
0

I can only place my order by kiosk. I am a grandmother taking my young children. I wanted to place my order with a person and I couldn’t - kiosk only. I left with two young children crying. Will never go back.

Keep things simple for the older generation.

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