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McDonalds

1.0
2,614 complaints

Address

1 Mcdonald's Plaza, Oak Brook, IL, 60523

McDonald's customers are experiencing widespread issues with rude and unprofessional staff behavior, particularly from managers. Order accuracy is a major problem with frequent missing items and incorrect preparations, while food quality concerns include cold, old, or improperly cooked items. Extended wait times and poor service recovery when issues occur are compounding customer frustration.

Common Issues

40% (528)
rudeattitudedisrespectful
30% (396)
wrong ordermissing itemsforgot
25% (330)
coldoldsoggy fries
20% (264)
slowwaiting40 minutes
10% (132)
ice cream machinefrappe machinenot working

Complaints

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Barbara Heard

Jun 4, 2023
0

We went to McDonalds in Selma Ca last night and our burgers weren’t even hardly cooked at all.It looked like they put them on the grill and turned them over once on each side and took them off.Not only that they park almost all there customers and we sat there for 30 minutes.McDonalds is getting very bad and disgusting

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Mark coulter

Jun 4, 2023
0

At 10am they tried to not take 1 100 dollar bill because they'd have to ask their manager to change it out and literally told.me they didn't wanna mess with it. Low and behold that's all I had and the lady at the 1st window in tompkinsville ky then jerked it out of my hand and made me wait a solid 20 minutes before she even hollered at her manager.

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Ray Zabron

Jun 3, 2023
0

I took my children to the Jedberg South Carolina McDonalds route 78 . The doors were closed and I had to use the drive thru at 430 PM on a Saturday afternoon. I got the happy meals and chicken tenders ok.

Nevertheless, we had to eat our food on the curb.

Furthermore, there were no waste cans available. This is a very poor way to run a business. 00, This was a terrible experience for the children and can you imagine if a child gets run over in the parking lot while attempting to ear!

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Tina Rogers

Jun 3, 2023
0

Went to drive three.. waited for 20 minutes before they took my order waited another for someone to come to the pay window. The guy that came to the window apologized for the wait.. I then went to the window to get my food.

The girl ask what did I have I repeated my order. She leaves window and stays gone for at least 10 minutes. This time a guy comes to the window and ask did I have a pick up order. I said no and again repeated my order.

He said nor you did . I said hu. Maybe they got the orders mixed up he said you didn’t pay. I said sir I just stopped at the 1st window and paid. He said not you did not. There ain’t even a drawer back there and I’m the only one taking payment.

I said what the hell. I just stopped at the window and paid let me show you the receipt. He snatched the…

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Roanna

Jun 3, 2023
0

I was at 81 st and 112 ave NW Edmonton. I said I would know that for tomorrow night.. I waited and waited I asked again she told just one minute ,another 20 min making it a total of 50min to go to the window and now a different lady She said u can't order throu I explained my situation and

that I have already talked to the manager and it said my order is ready. Or return my money she said 'I can't help you there is nothing here (cause I gave her my name and showed her code 'NI62 Then she slammed the window.

I will be going AGAIN with exhausted to make a major complaint which is out of my way to do this This McDonald's has a very poor attitudes towards there customers and also rated 1 star . I was so upset to the point of tears of frustration Thank you Roanna Casey 825-966-3713

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Antonia

Jun 3, 2023
0

One hour in drive thru!!!! And when I got to window my order was completely wrong! I had to wait 20 more minutes for my order to be done! They asked for my receipt to verify my order but they hadn’t even charged me yet! They were completely unorganized!!!

People were honking their horns due to the fact that they were taking forever! They do this all the time (Night Shift)

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Carol Twitty

Jun 3, 2023
0

Omg...Ive been sitting in Drive Thru for 58 minutes and blocked in so I can't even get out.

The McDonald's on hwy 74 in Shelby NC has to be there he worst McDonalds. The line in both lines are long; however, they're only taking literally one order at a time. I'm a manager in SC. If my store operated like this, the entire staff would be FIRED. This is absolutely crazy!!

Don't blame the shift manager. This is on the GM and how it's always happens. Usually, they take two orders where I come thru. Now it's one and still waiting in line.

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Dennis Traynor

Jun 2, 2023
0

Cannot get menu selection correct after 4 tried. 50 bundle menus item bacon mcdouble. (Supposed to be served with small fries as b part of the bundle) had to give this order to two different attendants 3 times, order still wrong, tried to correct at cashier window.

When I picked food up fries were missing, notified server. When I sat down to eat, recieved a double cheese burger. NO BACON!!!! DOES ANYBODY KNOW ORUNDERSTAND THE MENU ITEMS? , Englewood Ohio.

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Jason E Peariso

Jun 2, 2023
0

No napkins, straws and 1burger was overcooked and cold. The Franchise on Kalamazoo Ave in Kalamazoo, MI should be closed. The lack of customer service is appalling and the fact that employees are allowed to have their pants hanging off of their body is not only offensive but against health code.

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Larry Robinson

Jun 2, 2023
0

Just ordered French fries they were threw across the counter at me and several other customers it was your manager. I waited 15 minutes for the French fries and they were inedible and threw at me I hate to complain but this is terrible service

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Mary Simon

Jun 2, 2023
0

McDonald's is located in Lafayette, LA down Evangeline Hwy. Waited literally 25 minutes for cold food! If I'm waiting on my 30 minute lunch break for food then I expect the food to be hot! Ended up having to rush back to work and heat my food because the fast food restaurant gave me cold food that I spent my ENTIRE break waiting on. Just ridiculous! Absolute worst service ever!

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Keshia

Jun 2, 2023
0

We are customers and spend about $100+ a week on mcdonalds. And was told today after us doing this for over 4 months that we couldn't park here n sit. We don't trash. We dont bother anyone. And some random dude that we never seen before tells us to leave and he is a supervisor over mcdonalds. . Different area.

Now I don't believe it's ok to talk to customers like that when us paying customers don't bother anyone but everyone can deal drug's in there parking lot??

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Theresa brotherton

Jun 2, 2023
0

Waited for a four piece chicken nugget, small fry and cheeseburger for over 15 minutes at the Michigan st mi location. To get my burger and it had so much ketchup on it the inside bun was soggy then the fries were cold.

They brought me the wrong order the first time after having me pull over to the side! Worse McDonald’s experience ever. Y’all are upping your he prices and getting shitty product out in less time. I think I’m switching to Burger King or Wendy’s now.

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Joseph lee

Jun 2, 2023
0

I was always given a small portion of ice cream at the McDonald's on palisades Avenue in englewood nj and Hispanics were always given large cones! When I complained two weeks later the manager Hilda refused to serve me and called the cops on me, I spoke to the owner and she said what do you want me to do about it, she's in the union, and

when I who is black asked her why she didn't employ more black people in her restaurant replied black people don't like to work! I am the CEO of a large Healthcare company and found the owners response Ms Linette Dunnim comments to be racist and offensive!! I PLAN ON SUING!!

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Grace

Jun 2, 2023
0

Poor customer service and rude employees

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J pope

Jun 1, 2023
0

Bought a egg McMuffin and it was terrible.the bread was burned black - both pieces.could not eat it.the cheese was a glob hanging off the side.the meat was overcooked and was uneatable.whoever cooks at the McDonald's in Dallas NC at 7:15 am should be fired.they are sending out this terrible food and they are making you look bad.never again! You lost me as a customer

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Auntonio Dortch

Jun 1, 2023
0

I buy food there every morning . The Mexican lady there is very rude . I buy coffee they talk to me bad about refills . The big Mexican and the short older

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Kimberly Cleveland

Jun 1, 2023
0

It took them multiple times at drive thru to take my order repeated serval times and still got it wrong had to add at the window cause the employee couldn't get it right and was very rude about it and kept laughing like it was a joke absolutely the worst service I've ever had twice in one week they have messed my order up badly food was extremely cold what I did get and

fries seem to be out all day very very poor service and quality of food I tried calling the store to get my order fixed right now one would answer the phone just kept ringing forever and when they finally did answer they just immediately hung up on me so aggravating and immature this is I really just want my money refunded back to my card asap!!!!

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Antonia Vetrano

May 31, 2023
0

I ordered a meal at location #15130 one Barnum street , the meal was a complete mess the Filet-o-fish was not made to order the 2 sweet teas were not sweet at all and the 2 McDoubles were supposed to be w/o cheese

$16.77 for nothing a complete waste of money and it does not sit well with me being a customer of the establishment for many years the service has severely decreased and this is only getting worse. I would like a refund for bad food and poor service.

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L.cordero

May 31, 2023
0

Excellent service good is always accurate love the people hospitality thank you mc Donald’s

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Bonnie Wiedman

May 31, 2023
0

m. We ordered at the counter to stay. We ordered two McDoubles, one medium fry, two large soft drinks. Food was going out the drive thru, at least two or three other walk customers. After twenty minutes, I walked up to the counter, tried to get someone's attention, but nobody would help me.

When the very slow guy working there turned around, I tried to find out if that was our order. He thought it was, gave me the tray. I said it wasn't Speedy service like it was years ago. Then we go to eat, and the fries are stone cold.

I took them up, and asked for hot fries. Lazy guys asks if I wanted hot fries. Duh. He said it will a few minutes. He says they will be hot and steamy. Yes, that's what we want. He brings them out, then stands there and wants to know if they are steamy enough. What?

He…

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Terry Feldott

May 31, 2023
0

My 2 happy meals were cold and the bun was not very fresh. And please choose something other than Disney for your Happy Meals as we do not support Disney. Will not be going back any time soon. Thank you.

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Amy Boggs

May 31, 2023
0

Hello, My husband went through drive thru today at our Davenport Iowa McDonalds on Locust Street. He ordered me a bacon eggs cheese biscuit and a sausage egg cheese mcmuffin.

however when I was eating the mcmuffin, I got a mouthful of eggshells. The rest of my sandwich was inedible. I understand mistakes but this is the second time this has happened to me at this store. The cooks need to learn how to crack eggs so as not to get any shell in them.

Im very unhappy and I would like to be compensated in some way. Please have the cooks retrained in egg cracking and breaking. com

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Chris deuel

May 31, 2023
0

There was 2 girls at the window a older white lady and a younger black lady when I got to the drive thru speaker they would not answer then I drove up to the window the ask me why I didn't stop at the window and I told them because no one would answer me then they where just plain rude for no reason and would not let me order anything I even drove back around to the speaker again and

they told me they where closed so just left I will never come back to that store again

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Susan Thurmond

May 31, 2023
0

This McDonald’s is the worst McDonald’s in the history of McDonald’s!! 70/33rd Ave Bradenton Fl. It’s like they have one person working. Terrible

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Mario mendonca

May 30, 2023
0

Ordered nd payed 2$ I never got service still they just ignore me

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betty hagerman

May 30, 2023
0

Ellenboro wv mc .it is so official the worst mc I have been to the food is cold .I asked 4 no salt on fris I get salt I n thay wher cold asked for hamburger what do I get McNutt. The other time I went there no mack sauce at all so no big mack . N thay r so slow I was with n saw a friend he left because wating to long

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Sue Dionne

May 30, 2023
0

I ordered a crispy chicken sandwich It took more than. 15 min and I then when I got my sandwich it was cold and the roll was hard. If my sandwich was hot and fresh I probably wouldn’t be complaining.

The mc Donald’s was in Londonderry NH

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S. Batschelet

May 30, 2023
0

Ordered MC doubles for my wife and I yesterday about five pm at the store in lock haven pa. They had flavor I can only describe as Franco American spaghetto sauce. Is this a permanent change? I know kids like that sauce but I don't care for it.

We don't want to stop going to McDonald's but I won't pay for that again. An answer would be nice, but I doubt this will be read by anyone.

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Donnie Hall

May 29, 2023
0

McDonald's number 1187 in Taszwell TN have been there many of times and the men's restroom is so nasty. We went on veterans Day. pee was all over the floor. Just nasty.

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Joyce Williams

May 29, 2023
0

The mocha machine is never working at your location on Grand River, near Livernois Detroit..Coffee isnt good doesnt taste like coffee.. Went to drive-Thru on 05-29-23 ..Where is your Management to check out the work place..The location on Woodward at Canfield has good coffee and decent workers....

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Robert Strong

May 29, 2023
0

My wife and I both work early ,everyday. these same employees are ery unpleasant ,this is everyday. After we got sent on this morning, I called them about 10 minutes later and a male voice answered the phone ,he was nothing pleasant ,getting real loud and saying he didn't send nobody on ,that they've been open.

They pick and choose what orders they feel like making ,she says coffee only when we pulled up ,another team member looked at the camera and says send them on , This has been going on for at least a half year. It's only this one store.

The same employees are here every morning,,place is fully lit up , they really seem to have a miserable demeanor, like they've been there way ,way to long. * The young white male has a long haired ponytail with rock n roll bracelets up and down both…

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Bower

May 29, 2023
0

I order a plain burger it had everything on it after waiting 15 mins my frues where way under cooked

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Gina

May 28, 2023
0

I’m a senior. I brought my five-year-old granddaughter in to get ice cream. The young man that was at the register was so rude to me. It upset me so bad I will never come there again. I was totally embarrassed.

I would like this reported to corporate.

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Donna

May 28, 2023
0

I went thru drive thru today and ordered 4 piece nugget and double cheeseburger. I got the wrong order! So I had to go inside and asked for the right order. I’m assuming the manager made my order and literally slung it back at me.

She didn’t even bother to properly wrap it. It was wrong again, so kid asked her to make again. She made the same thing and again didn’t even wrap it right!!!! I left and said “forget it”!!! This McDonalds have the rudest employees, I guess I will quit going there!!!

I’ve spoke with other people who say the same thing!!! I think they need an attitude adjustment. This was MCDonalds in Windsor Co.

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Roger Nelson Jr

May 28, 2023
0

what is Wrong with the ordering of cups and beverages. can't seem to get a large anything!!!! no large cups shake machine always is broke down . doesn't seem to have competent people that are trained to do anything Except getting payed to be an IDIOT!!!

if you want people to buy your food then you need to get control of that Baker SHITTY Oregon mcdonalds. to many problems that need to be fixed... or save your self some money and shut it down. the service is CRAP!!!! period.

get some management in there and get this store fixed....

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Michael

May 28, 2023
0

I ordered with my credit card. They never called my name when my meal was ordered and my bag sit there for 45 minutes freezing. And when I asked him about my number in my mail, they were very rude.

They did not offer any apologies I did not offer to change my food out and that ordered to dine in. They gave me an a bag freezing cold meal in a bag 45 minutes after I ordered it, worst service ever had anywhere in my life that’s the McDonald’s on White Lane and 99 in Bakersfield California next to the motel six worst service ever.

I recommend no one goes here to eat and there’s flies everywhere in the dining area. Very sad.

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jeremy oster

May 27, 2023
0

I Iwent to the Mc. Donald’s in Hollister , Mo. and was accompanied by rude inappropriate acts of the employees and even the manager, l told them i was going to call there main headquarters and they didn’t seem to care.

As well as that even after we finally got our food witch took forever and food was nasty and was disgusted and i could hear them all talking about it. l was so upset i was or am going to talk to my attorney about the situation.

He didn’t seem very happy about this ordeal. I did speak to him and he advised me to report this to your headquarters. My attorney spoke to me and advised me to determine if you Mc Donald’s file a suit or begin a case.

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Bailey

May 27, 2023
0

Forest ms they got roaches being in ppl food and the twins cuss u out and got nasty attitudes and just don't even need that job

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Gregory McGee

May 27, 2023
0

Today, May 27, 2023, I went to MacDonald's at 1401 W. Pipeline, Hurst, TX, to get a Sausage and Egg Biscuit, with a small coffee. As soon as I got to the parking lot, at approximately 5:57 AM, I noticed a person in a truck, who appeared to drive off in a fast manner, without getting served, via the drive through.

As soon as I got in line behind a car, I could tell that this driver had been there awhile. From my car, I asked him if the restaurant was open. He just shrugged his shoulders. He appeared to be upset.

I waited another couple of minutes. It was apparent to me that no one was taking orders. There was only one car in the parking lot, so I can only assume that someone didn't show up for work. At 6:02 AM, I left without being served.

This restaurant is supposed to be a 24 hour…

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Anne Melendez

May 27, 2023
0

96 for 2 large fries and a Filet O fish and lots of BBQ sauce NO 40 Piece nuggets what so ever, unfortunately, I found out of the mistake when I got home. called the store no one answered and I call my Credit card company to dispute the charges.

I want my full refund and on top of all the food was Cold when it got to us. a horrible customer service at that store I saw 2 customers before I requested to cancel their order and left the store if I would of know I would have done the same thing.

i will be calling tomorrow morning to speak to a manager.

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Ashley j. Abshire

May 27, 2023
0

If I could put no stars at all I would. Your Jenny's location is It's not run well I got handed my drinks today with my straws in them already every time we come we have to pull up in a reserved spot for some chicken nuggets I don't know what they're doing over here in Jennings but it needs to get it together

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glen harris

May 27, 2023
0

A cashier on counter said to a coworker that "You should starve him." The coworker stunned said what and the cashier repeated what she has said. I didn't speak to her but caught her nametag. it was megan.

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Conception swanson

May 25, 2023
0

I was at McDonald's in Santa Rosa NM and your employ Julian waited on me and was very very rude not even a hello or thank you I said thank you but he slammed the window on me he just not a people person not a customer service person he should not be working the window he he is very rude

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mark schwartz

May 25, 2023
0

i am sick and tired of going into mcdonalds resturant and there is not promotions nothing everytime i go into a mcdonalds there is nobody to be found and they are not very pkeasant at all one time i had a problem no body got back to me on it supposed send out coupons did not do that at all so i would like some feed back or a call back my phone number is 252 973 0054 thank you

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Sharon Peters

May 24, 2023
0

, Bartlett Tennessee they have poor service I ordered gave my money. She told me to pull up and wait she never came out with my food. I waited 45 minutes. I’ve been went in and said they never came out with my food she told me she asked three people to bring it to me and walked away and yelled somebody’s name the person that came to give me my money back after I walked out, grab the bag of food, skipping to a table to eat the food very unprofessional the worst experience I’ve ever had a McDonald’s I have to say.

they need more training I have never felt like that in a McDonald’s before

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Tom franks

May 23, 2023
0

So many of the McDonald's screw up your order so easily I am a regular customer I order two egg biscuits subbed on well done English muffins what the round egg and I tell them at the window please make sure the muffins are well done and they don't put cheese on it so I get to pick up window I know the muffins were not done then

I send it back second time it comes back after a half hour they have cheese on them did I order an egg McMuffin no I did not this comes from just about every McDonald's they don't care I even told the manager after me waiting a half hour you know I deserve my meal free well we can only give you your money back they do not care when they have to start giving me your money back then

and only then we'll then make sure the orders are done right it's not them who's…

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Mackenzie Mason

May 23, 2023
0

I ordered 2 spicy Mc chickens a delux spicy mc crispy 10 pc nugget a Dr Pepper and a large fry. When I got home to eat my dinner I was missing my 2 spicy Mc chickens and my sticky Mc crispy was not a spicy Mc crispy.

The window worker was flirty and was slowly running her hand down my boy friends arm, made us feel uncomfortable as well as mad that she forgot our food , no receipt was handed to us, they weren’t using the system cause it was down. We were there around 2:20-2:35 in the morning

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Wallywiedig

May 22, 2023
0

Live in tacoma washington 818 97st e tacoma wash 98445 I'm a 3year customer 3 times a week and the night crew is awful 10 people passed me up when owas there first and theone manager cussed at me do something I'm not comming back tell you get it worked out

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Victorino Muro

May 22, 2023
0

This restaurant had me waiting for over 5 minutes before someone helped or noticed me. After several minutes a female comes and states are you ready to order!!! Takes the order charges and walks away to food bin. There she gets on here phone and starts talking to someone in Spanish.

Obviously not for business ! Where is the customer service! e good morning, welcome to McDonald’s! Can I take your order!! The store was empty inside and you can hear a conversation going on in the back. Another customer enters and he is waiting for someone to help him.

I live close to this store and is convenient but service is terrible. Normally the lobby dirty trash on table and people waiting for service. This why I am launching this complaint.

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