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McDonalds

1.0
2,614 complaints

Address

1 Mcdonald's Plaza, Oak Brook, IL, 60523

McDonald's customers are experiencing widespread issues with rude and unprofessional staff behavior, particularly from managers. Order accuracy is a major problem with frequent missing items and incorrect preparations, while food quality concerns include cold, old, or improperly cooked items. Extended wait times and poor service recovery when issues occur are compounding customer frustration.

Common Issues

40% (528)
rudeattitudedisrespectful
30% (396)
wrong ordermissing itemsforgot
25% (330)
coldoldsoggy fries
20% (264)
slowwaiting40 minutes
10% (132)
ice cream machinefrappe machinenot working

Complaints

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Tisha Champion

May 22, 2023
0

I had a couple code for the buy 1 get 1 large sandwich. I went to the mcds on 1716 Rutherford Blvd in Murfreesboro TN to use the code I was given after the survey an was told they DO NOT participate in this promotion.

I have used multiple codes before with no issues. They worker was extremely rude an asked if I would like to speak to the manager. I told her I had never had this issue before an said I would not like to speak to the manager.

I am aware that all mcds do take the surgery code. I would like to know why this one would not take the code.

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Valerie A Roberts

May 22, 2023
0

On yesterday I place an online order while I was in Richmond, I pull in into stall 2 to proceed to wait on my order. After 20 minutes I went into the restaurant, while standing in line nobody came to take any orders they were all talking to each other so we waited and waited until I had to go so I did not get my food

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Kathryn Brown

May 22, 2023
0

I stopped going to McDonalds for many reasons and yesterday I remembered why. I stopped by a neighborhood McDonalds near my home to get chicken Nuggets and fries for my grandchildren, I decided to get myself a medium smoothie. Not only did I wait at the window to receive my order for over 10 minutes, I was asked to pull around to the front of the building.

There I waited another 15 minutes.

Finally, a young lady came out with my order and handed me a half of a smoothie (took a picture for proof) and the food I ordered. I told the young lady that I could not except the smoothie because it was actually not even close to be full.

She said she would make another one. I waited in my car with my service dog for another 15 minutes and had to actually park, and go inside, only to see a sea of…

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Jacob B Cahoon

May 21, 2023
0

My wife, my 12 year old son and I were in the McDonald's on rt 1 by vcc as we speak. A customer had an issue with her order and before we knew it, the lady who worked here just started yelling and cursing at the lady while telling her she would quote ( beat the shit out of her white ass.

There are kids in here including mine were caught in a almost fight while hearing more cuss words than just a few. I have most of it on video and will share it with someone who will use it to get something done about this situation.

Not to mention the racist slurs towards the lady. She was white and called a cracker and other names. Please contact me for any more information.

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Greg Trantham

May 21, 2023
0

I went through McDonald's off of the service road in Ruston about 11:30 last night I was the only vehicle in the parking lot as I pulled up to the window the lady asked to take my order and they said yes I'd like to get and she rudely cut me off and told me to hold on I waited for about 4 minutes and she still has not took my order what a second car pulled up to the microphone beside me and

the other line they sat there for about 2 minutes well the passenger rolled his window down and asked me have they took my order yet and I said no they told me to wait for some reason well next thing you know McDonald's is taking their order after I have been sitting there all that time waiting well I pulled up to the window without taking my order and the the black girl behind the window was looking…

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John Raymundo

May 21, 2023
0

Visited McDonalds in Indiantown, fl., on Sat., 20 May 23 at 10:20pm. Inside dinning not open even though advertised hours stated 11pm. Employee said closed and was rude.

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Tim Epling

May 20, 2023
0

I was at grantet falls nc McDonald's I got a buy one get one ror a dollar the buger was nasty dry and burnt and I got something from the app they didn't even give me stuff off the app tried calling them would not pick up the phone so I paid $11 dollars and something for a burnt burger and a 10 peace nugent I want this tulk care of or ill delete the app and never eat at McDonald's again that's a promise

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Nikitra Young

May 20, 2023
0

McDonald On Greenwell Springs Needs To Be Shit Down Every Night Round The Sametime The System Is Down And Employees Are Outside Smoking Weed Im Pissed Because I Order Online But These Mfs Keep Saying The System Down And They Cant Do Nothing How Am I Going To Get My Money Back Its Fucked Up Cuz This The Same Shit Every NIGHT!! Manager Dumb Ass Be Right Outside With Em!

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Tim sittaro

May 19, 2023
0

Drive-thru service in Sterling heights on Van Dyke was absolutely horrendous one line went through six cars while I waited to have order taken that's ridiculous

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Vickie

May 19, 2023
0

I ordered a sausage muffin with a side of gravy! 39- more than the breakfast sandwich. I would have been better to buy the biscuits and gravy! What a rip off when a customer wants a little gravy

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Sherrill Davis

May 19, 2023
0

d. Ca. On sweetwater rd/Jamacha Blvd. order a strawberry McFlurry . They said machine was down my comment was it’s always broken my daughter we both said it at the same time and laughed. So I ordered a frappe rhino extra caramel.

I get it we drive off I can’t even suck it threw my straw they had hunks of ice in it. Don’t know if they did it on purpose but I thought so I’ve had so many times from this location never had this problem date was May18 2023 @approximately 7pm. This was at 10am

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Jessica Urbina

May 19, 2023
0

I picked up an app order today and to say that I was disappointed would be a huge understatement! Not only was the staffs attitude subpar the food was entirely inedible. I picked this order up quickly on my lunch break and headed back to the office to eat (mind u I work like not even two minutes away) well when opening my food u could clearly see the French fries were old and

soggy, my double cheeseburger had no ketchup or mustard, no onions or pickles simply just bread hamburger meat and cheese. The bread was obviously old because the outer edges had already begun to harden and the meat changing color. I tried three times to call in and speak with a manager hoping I would reach one before my lunch break was over and could not get anyone to answer the phone so I kept the receipt and the…

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scott narder

May 18, 2023
0

on 5/18/20 i purchased a Quarter pounder meal which when i started to eat it it was cold as well as the fries my order # 360 KS#3 FC #60 time 19:461946

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Sarahi

May 18, 2023
0

Hello McDonalds, I went to a drive thru at 4:55 PM today on May 17,2023. I order two strawberry shortcake McFlurry and 4 warm chocolate chip cookies. 18. 16 were not warmed up at ALL. 37. The ice cream wasn't even to the line of the cup.

My customer number was 1399, went to the drive thru at 8635 w spring mountain Las Vegas NV 89146. PLEASE next time I hope this doesn't happen again! I did not appreciate it! Have a good day.

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Karin Anders

May 17, 2023
0

I find it very offensive that McDonalds is running Spanish language commercials on English speaking channels in Miami/Dade country, Florida. There are many Spanish language TV channels in the area for McDonalds to choose. from.

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Kristen Givens

May 17, 2023
0

The McDonald's at 1179 battlefield parkway fort Oglethorpe Georgia I was in there around 11:20 on May 16th there were three employees two females one male the two female employees were very rude to the lady in front of me made very mean comments after she left and then was rude to me because I decided to leave even after I was apologizing telling her I didn't have time she continued to be rude to me as I was going out the door I think one of them was a store manager but

I'm not sure and when I called to find out who the district manager is she giggled said the name Crystal and said that was all she knew it should be on camera at 11:22 everything should be called on there the one with the long ponytail and the hat on after the lady in front of me left turn around and made a remark that…

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c gilfillan

May 17, 2023
0

The Mcdonalds in Hempfield pa has poor customer service..The manager was ok,but the workers in the kitchen were rude.They didnt listen to the manager first off.Then they didnt smile,had angry look on their faces,cause they had customers to wait on..

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Brenikia Coole

May 16, 2023
0

I work for a McDonald's and my manager is to comfortable CALLING ME A BITCH

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Jeannie Farabaugh

May 15, 2023
0

Ordered online and waited 30 min. Order never filled and nobody would help. Few customers were coming in with incomplete drive thru orders. Sad thing was that it wasn’t busy and I now know why this McDonald’s is not doing well.

I will not come back

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Ilka I Colon Morales

May 15, 2023
0

McDonald's on Columbia Ave in Lancaster pa has been giving McDonald's a bad name .. I understand that maybe the restaurant is understaffed but that is no reason to turn out nasty and disgusting food and not done to the full potential I am a regular or was a regular customer here not only in person but

also had them deliver and my food is either a messy messy not done to my likings or the deliveries are incomplete and missing food and then you get the smart attitude well if you don't like it make it yourself .. and some of the managers are not even better than they are because you get hung up if you call the restaurant this McDonald's should be looked at or should get new management better manager employees should be retrained they keep working at this capacity it's going to be shut down

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Ashley

May 13, 2023
0

Rude workers. Got our order messed up and left off items. My husband asked for a fork 3 times to 3 different people. The last lady walked to the clock and clocked out. My husband said "you didn't give me a fork".

Her reply "I'm off the clock, honey". We never got a fork. Absolutely ridiculous!!!

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Susan Berry

May 13, 2023
0

We went to the drive-through on 5/13/23 and ordered 1 Big Mac, 1 double cheeseburger and two small fries. When we got home the Big Mac was missing and we were shorted $5.00 in change

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Madelaine Gonzalez

May 13, 2023
0

The store manager here named Raciel is the most upright rudest disrespectful belittling bigot I have ever seen in my life not only is he this way with the customers unless you give them free food but

also to many of the employees that happen to be all females now I have witnesses one too many time I’m front of myself as a consumer how he has insulted them from the country they come from the way they speak and their education I am how he has insulted them from the country they come from the way they speak and their education I am more than be on by myself disgusted, and

being the fact that I am Hispanic American, I will say that the hostile environment in there is uncalled, for I have reported this to his manager many times, and has done nothing fast forward nine months later nothing has…

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Rhonda Steven

May 12, 2023
0

There have been multiple occasions that I had problems with this particuliar Mc Donald located @ 4239 W 167 the Street in Country Club Hills Illinois . I have had issues with the curbside , counter and drive thur. M. order 99.

On this day 05/12/2023 I ordered inside @ the counter and was told that my drink would be made behind the counter an I wasn't offered or given a cup to make it myself . Five minutes later after other customers had received their food orders I enquired about my drink.

I was then given a grape pop with ice . I the told the young girl that it was not supposed to have ice it and she took it back and said something under her breath and threw the cup away.

After a few more customers got their food orders I again inquired about my order and was told it's coming. Some…

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Jason A Moss

May 12, 2023
0

I order lunch everyday at this location and this guy was standing there and acted like i was a nuisance for trying to order 2 mcdoubles. He acted like he didn't know anything and he took my food away from me and said that's my problem.

I told him I was going to call the police and he called me a prejudiced name I wish not to say. He was black ,I'm white. So I ordered food that was ordered in the app and he would not give it to me.

This cost me money as I was not paid for the time lost for work lunch break. I lost money because I didn't receive my food I ordered. And I lost money because I had to leave work early due to low blood sugar and had to go home and eat.

I am currently working on a lawsuit as I am hurt and suing for damges. This happened at 8500 pulaski highway,rosedale MD. At 2…

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Debbie Turner

May 12, 2023
0

Ordered a 6pc happy meal with Xtra fries. Got home and only had fries and apple slices. Perkins Street Ukiah store. Tried to call 2x no answer

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sunshine manzanes

May 12, 2023
0

I just left the store in Fulton, ky and it was the most stressful place for me to order food. The employees are too quick to cut you off while ordering and the food is never hot. I’ve gotten to where I’ I’ve bout stopped going cause just ordering the food stresses me out. I suggest new training

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Keeta Armstrong

May 12, 2023
0

I got hired march 28,2023 I have papers to prove I got hired and I still have not yet started it’s been almost two months I have been trying to reach out to the manager that hired me but she keeps making excuses telling me she’s waiting for the papers to be done then she will call me to start.. I think they are not letting me work because I’m pregnant and it’s ridiculous

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Beth Lawhorn

May 11, 2023
0

Worst customer service ever for the last 3 times and last time I will ever go to the Burger family owned on Kingston Pike in Knoxville Tennessee. Each time I have ordered a gallon of sweet tea and it takes about 15 to 20 minutes to get it.

This last time today I had to finally just go in to get it after having 2 different food orders I did not order being walked out to my car. I don't know what happened to the customers that it belonged to.

My tea was just sitting on the counter. I asked why took so long and was told they had to go find the tops. The other McDonald's in my area have great service. As I was leaving I overheard the MANAGER laughing about it.

I asked him if he thought his poor customer service was funny and his reply was yes. McDonald's has just lost a family of 8 as…

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Denise Harris

May 11, 2023
0

I live in Branson Missouri and it never fails that all the MC Donalds here the frappe machine is broke. 5 months and they can't be fixed. I worked for burger king and it's a blender for God sakes.

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Mary miles

May 9, 2023
0

I'm at McDonald's location on El Paso Tx at piedras street McDonald's. Your staff has a big attitude and bad service my mother came to get a coffee and biscuit and they mess her or and her coffee she came to complain and they gave her and attitude.

They gave her the wrong coffee and she asked for the one she wanted and they still wanted to give her the one they wanted. Your staff is rude and inconsiderate specifically towards seniors. My mother is not alone and she has someone to speak out for her.

Please train your staff to be more considerate towards there costumers.

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Deagenlo willets

May 8, 2023
0

Every time I get an order either I’m missing something or I’m wrong and overthinking. This is truly unacceptable the one in Grand Bay right by the interstate. Employees need more training on customer service

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Leslie

May 8, 2023
0

We went to the drive threw last night and we had to wait a hour for our food and they didn't fill the fries up and smashed down and the sandwiches were cold the food was the worst food ever

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Gayathri

May 7, 2023
0

None of the staff who make the meals not wearing gloves while preparing food or serving the customers. Not feeling safe to eat the food

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joAnn Beall

May 7, 2023
0

I do not love the fish fillet sandwich anymore you bite into it and the filet is like where's the fish it's not solid fish it looks like pieces stuck together it's just not good... Is as though the breading is just holding the fish like substance together when you bite into it you see not a good flaky thick yummy fish Patty but instead pieces that are like falling apart that you really don't want to eat because it doesn't look appetizing.

I love the steamed bun and tartar sauce is excellent but you need to improve your fish patties. Or reduce the price cuz it's surely not worth $4. Smh

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Leon Carroll

May 7, 2023
0

I went through the drive thru. Placed order. The order on the board wascorrect. Paid and they reverifed the order. Got home. 10 miles away. The order was totally wrong. Called the restaurant and spoke with the manager. Very rude and uncaring.

Was told that I accepted the order and they would not do anything about it. I'll be talking my business elsewhere. There are plenty of restaurants who want my business and will take care of my friends and family.

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Marvin Duncan

May 7, 2023
0

stood in at the counter for about 10 minutes while all the employees stood around talking, and taking orders to the drive through, and cleaning up random french fries. By the time someone finally acknowledge me at the counter, there was 8 more people behind me.

I told him that i will just go somewhere else because the customer service , and he said whatever...... I will not be going back to that McDonalds store. It has very poor customer service and very rude people.

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Joey

May 7, 2023
0

There is a McDonalds on Epps Mill Rd, address 6137 Epps Mill Rd Christiana, TN 37037 United States, with a extremely rude manager named Patrick. He is constantly saying Racist, homophobic, and sexist slurs/ comments. A few comments he has said are (all gay people should go to hell) (the N word on multiple accounts) (and talking about womens bodies incredibly disrespectful to underage workers).

He makes all of his employees and customers uncomfortable. He also has tried to link up with a 16 year old girl, and went as far as to find her Snapchat and text her non stop throughout the day even after she said she was uncomfortable.

He then proceeded to convince her to come to his house. This man should not be in this work place with kids under the age of 18 and should be fired.

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Virginia Gomez

May 6, 2023
0

You just took my points without giving me my order. I wanted a McChicken with my points and then changed my mind.you took my points and I couldn't get my McChicken. This is a sorry app cuz I was counting on eating something.

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Elizabeth Davis

May 6, 2023
0

I WENT TO THE MCDONALD'S LOCATED AT N. SAGINAW BLVD. IN SAGINAW, TX 76179 ON MY RECEIPT PART OF THE ADDRESS IS MISSING BUT THE PHONE NUMBER IS 817-306-0660. I PURCHASED TWO TWENTY PIECE NUGGETS AND TWO MEDIUM SPRITS ONE OF THE SPRITS HAD A STRAIN OF BLACK HAIR INSIDE THE CUP.

THE SPRITE WITH THE HAIR IN IT HAD ONLY A LITTLE ICE IN IT. IT LOOK LIKE IT HAD SAT UP A WHILE AND THEY WERE WAITING FOR SOMEONE TO COME BY TO GIVE IT TO RATHER THAN THROW IT AWAY. PLEASE CALL ME .

ELIZABETH DAVIS MAY 6, 2023. THANK YOU!!!!!!!!!

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Jane Freed

May 6, 2023
0

Went to McDonalds on Route 707 in Murrells Inlet,SC 2957. It has been remodeled. Had to use kiosk to order which worked great. The food came out almost right away. It was cold. We asked how we get a soda refill.

Was told to just come up & could get it. After standing in the group of people in line for 10 minutes was told they don’t give refills any more. Won’t be back Arby’s give refills & food service & employees are nicer.

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Jeanette Cusatis

May 5, 2023
0

I waited in line 20 minutes and I ordered just a cheeseburger and a medium french fry and a small coke. Waiting that long in line.

First of all is too long.

Also, the french fries were cold and when I took them out of the bag the box of fries were short. I thought maybe some of the fries fell out into the bag and when I checked no there is no fries in the bottom of the bag. Very dissatisfied.

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Nicolette Skinner

May 5, 2023
0

rudeness when bmobile order was incorrect

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Shan

May 5, 2023
0

Everytime I go to McDonald's on greenmount Avenue in Baltimore city they are very slow and the machines are always down. The other one on north Avenue never have frappes the machines is always down

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G. Foster

May 4, 2023
0

If I could rate below a zero I definitely would. No cars ahead or behind me and I waited at the drive thru for 4 mins before someone asked for my order. 2 just looking out the drive thru window and 1 was trying to explain why I paid for 4 pies and only got 1. No ma'am.

I want what I paid for or give me my money. I agreed to circle back in 10 mins to pick up the other 3. So, 15 mins later I pull thru and they take 5 mins to finally tell me it takes 12 mins and they'd have to make some.

Still, no cars ahead or behind. We made the agreement and they had no intentions. I decided to take a refund. 4 employees working and only 1 working and that employee was obviously Maintenance. McDonald's deserves better employees. Please do a sweep and start over hiring people that actually work to earn.…

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Wondel Smith

May 4, 2023
0

At the McDonald's here in eufaula, Alabama . You tell them your order and you get something else ! I will never eat at McDonald's again !

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I ain't telling that

May 3, 2023
0

Paid 20 dollars got wrong food they did not give me the receipt so i could not get what i ordered because i did not order 2 quarter pounders, i still want my mc flurry and 20 dollars.

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Carla Ivery

May 2, 2023
0

I got breakfast for my father as I usually do a few times a week and this morning it was horrible. The pancakes where hard and so were the eggs. Butter packs were half open and the biscut was dry.

The number on the slip was 1349 at store#23832 Washington, PA 15301. 5/2/23

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Jana Kayano

May 2, 2023
0

I order the Breakfast Platter and surprise surprise a screw was on my biscuit .

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Norma DAlba

May 1, 2023
0

My grandson received a meal ; he grabbed a bundle of fries and when biting into the fries he cut his gum ; on the fries was a very long finger nail; I took it to the place I bought the food ; manager was very kind; he even offered to get us 3 a free meal. I didn’t want anything; I just wanted him to know what had happened.

He insisted that we get a free meal anytime; I told him I would consider it another time and thanked him. Yesterday we happened to pass the place; I had 4 kids with me. I told them I would buy them hem breakfast; I ordered for them and told the cashier if they would honor one free meal and explained.

The Manager got involved and very rude asked if I had the receipt and name on f manager and that gave us the rules. I did let her know very stern that I didn’t need this…

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