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McDonalds

1.0
2,614 complaints

Address

1 Mcdonald's Plaza, Oak Brook, IL, 60523

McDonald's customers are experiencing widespread issues with rude and unprofessional staff behavior, particularly from managers. Order accuracy is a major problem with frequent missing items and incorrect preparations, while food quality concerns include cold, old, or improperly cooked items. Extended wait times and poor service recovery when issues occur are compounding customer frustration.

Common Issues

40% (528)
rudeattitudedisrespectful
30% (396)
wrong ordermissing itemsforgot
25% (330)
coldoldsoggy fries
20% (264)
slowwaiting40 minutes
10% (132)
ice cream machinefrappe machinenot working

Complaints

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Paula jenkins

May 1, 2023
0

The workers had dreds flapping all over. The lady taking orders had missing teeth and my 1/4 pounder tasted like slime. It left a slimy tast in my mouth until I could get to listerine. HORRIBLE HORRIBLE!!! WHEN WILL THIS STORE BE CLOSING? IT IS UNSAFE!!!!!

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Jonathan Hurlbut

Apr 30, 2023
0

Got wrong order. I ordered a bacon egg bisquit meal and a sausage mcmuffin. Got home and had 2 sausage mcmuffins no bacon egg bisquit and no hashbrowns. Very disappointed

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Gloria Tava

Apr 30, 2023
0

, he wasn't happy with my tone, in his broken english starting LITERALLY screaming at me - I hung up! Never again at that LOCATION - every time there is something wrong with our orders, NO COFFEE, the other day they were out of hamburgers!

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Amanda L FELLO

Apr 30, 2023
0

The man at the drive through was incredibly rude. I had a mobile order and I was waiting for over 29 minutes so I went through the drive through because the doors to building were locked. The guy at the window said the dining room is closed that’s why they didn’t bring the order out.

I told him I already ordered over 35 minutes ago and he preceded to be very rude and kept repeating that the dining room was closed. I asked him what the dining room had to do with the mobile order and he yelled out at me that he was going to make the order at that time and was throwing things around the store.

I then asked for a manager and she came out and didn’t even talk to me she talked to the man and then just asked if I wanted my order. I replied that I already paid for it so yes I would like the…

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David Corso

Apr 29, 2023
0

Ordered food one evening and when I got home it was like they put the patties on my quarter pounder in the deep fryer so greasy the bag dripping with grease and the Fry's were old, I will never eat at any McDonald's location again I ended up throwing the food away what a waste of time and money I hope whoever is doing this is fired.Grants pass Oregon

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Tari Horbury

Apr 29, 2023
0

Wait always very long. I understand that. But the guy brought out multiple drinks. I said I’m gonna need a carrier. He saw I was alone. He said well then you’ll have to wait again. I said geez I already sat here over 19 minutes waiting for them. He replied. Well now. You’ll wait 10 more!! Seriously. I asked for manager. Said he was.

I asked him name twice and he wouldn’t tell me. He was a tall blonde guy w a lime green vest on. It was Saturday @ 10:40 am 4/29. Thank you .

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Betsy Pugh

Apr 28, 2023
0

Hello, I went through the drive-thru at store 7527 on 28Apr2023 at 4:54pm. On this order I missed that a kids meal was not put it. The guy at the pay window talked before I could here him, so I also did not catch this.

When I got to the window, I realized it and was told to go back through the drive-thur and I was ok with this as I missed that isn't was wrong. I ordered the kids meal; however this time I checked the screen.

It was wrong as I only wanted a four piece chicken nuggets not six. I told the person I only wanted four, then I heard her say something in Spanish and start laughing. I said hello after four cars had went through the other drive-thur spot and she just laughed again.

I decided to leave drive-thur at that point and go inside. The person at the counter was by herself…

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Kristin Hoffman

Apr 26, 2023
0

My food was cold . Fries cannot be eaten cold!!! My fish sandwich was cold. Ordered extra tartar and didnt get it.

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John smith

Apr 26, 2023
0

1821 Motel Dr, Merced, CA 95340

They ignored me for 45 min no one really in line. If your not middle class rich..They ignore you an made me this trashy food hard as a brick. My email is murderced187@gmail.com.. I wouldn't go back ever.They just remodeled the place but they got trashy workers that are disrespectful at the restaurant. I couldn't ask for refund because look how they prepare food.

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Rebecca Burns

Apr 26, 2023
0

My boyfriend and I went through the drive thru in Millington Tn approximately 11 o'clock on Tuesday April 25Th 2023. The young lady that took our order seemed alil confused we over looked her mistake that we had to point out.

But when she gave me my change it was short from what she told us. I told her and she shut wthe window and she'd me with her hand like go on lady. I told sec window so she approach me with massive attitude and threw me my money.

Actually tossed it b tobme knowing it wouldn't get to my hand. And said go on lady. Young black woman around mid to late twenties. I want her name and to file a complaint. She has no business working with the public.

She was rude nasty and down right arrogant. I want her name and I will never go there again that time of night. I will not I…

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Ines

Apr 26, 2023
0

Super bad customer service. I know is rush hour but all crew really ignored me after they seen me. I ask them if anybody was helping the front and they still ignored me. Too bad my rating me coming back is zero.

And anybody that ask me about nasty restaurant.. I’ll tell them don’t even go to that McDonald super bad customer service. They should just close the walk in area.

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Lawrence

Apr 25, 2023
0

Your Birmingham Alabama location at 1907 centerpoint parkway is just so unorganized and slow. m. m. which is peak breakfast hours. A lot of the employees there are very rude and very slow. I see no reason for the lottery to be closed at that time of day.

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Atu Olukayode

Apr 24, 2023
0

Good afternoon my name is Crystal Sturgis and on my lunch break I tried to get my coupon two for one coupon either double cheeseburger and another double cheeseburger or free nuggets after you buy nuggets buy one get one free on my app. I tried to do that but she would not honor it the cashier then she proceeds to be rude to my husband and not serve my wife she had to wait 20 minutes to order a large fry from off of her app.

I'm very disappointed I come in here everyday with receipts to prove it's on a consistent basis she's rude to me not only me and my wife but to other customers as well here are receipts showing you try to buy but it wouldn't go through because she said we couldn't get the buy one free app it won't allow me to send the pictures of the app coupon so I'm hoping that you…

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Marian Walker

Apr 24, 2023
0

29 twice) I didn't have a great day from McDonald's

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Helen King

Apr 24, 2023
0

Sydney river ns tonight...ridiculous wait time in drivecthrough..half hour...not great customer service...no explanation.

Ridiculous...huge lines ups.

It's 9:24 pm Atlantic time.

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Tara Wolk/ Novelyn Cantarass

Apr 23, 2023
0

45 we were placing 11 single orders for the group home that we work in. The girl at the till was pleasant and patient. She was done taking our order but the drinks needed to be put in a drink tray there were no people behind us at the till.

She took the initiative to go and help to fill the order. While we were ordering we noticed that the supervisor was yelling at the staff in the back and we did mention it. While the girl was filling our order a gentlemen came in and was very demanding and did not want to wait.

I told the girl that we had more time and she could serve him. She went to serve him. The supervisor came from the back and started to reprimand the staff yelling and demeaning her in front of us. Telling her that she needed to finish the one order first. Etc.

the girl tried…

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Sylvia Ortiz

Apr 23, 2023
0

Incomplete order paid $71 76 got half my order double quarter pounder meal missing and triple cheeseburger meal missing all I got was chicken nuggets 40oiece 2 drinks 2french fries and yes I am extremely upset i want a refund for this order if this problem is not resolved i will send a complaint to the better business bureau 929 281 8963

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Daw Cheng

Apr 23, 2023
0

I was charged $1.08 for a McDonald’s coffee at the 5020 Long Beach Blvd, Long Beach, CA 90805, and I’d like a refund because I am in City of Industry, CA and I am not at Long Beach and I have no way to get there. Thanks.

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Dimple

Apr 22, 2023
0

My name is Dimple and, I work at the McDonald's on 101 Natures Walk Parkway St Augustine Florida and the managers would not let me have my employee meal over there because my mom doesn't want me to eat over there when everyone else eats over there and, this is a business they're supposed to let me eat over there I don't have any health problems or restrictions thank god so they should not stop me from eating over there And,everybody eats over there except me and I was sent home early on April 22nd 2023 because I am a little sick and

Heather Brown has a problem with me working when I'm a little sick, and, it is not fair she should be in trouble since I need the hours and, the money and, I do not get a break like I am supposed to after working for more than 4 hours because I have special…

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Janelle

Apr 22, 2023
0

The mcdonalds on Secor rd in toledo ohio was not only slow but extremely rude and unprofessional. After finishing a long shift at work I was looking forward to a nice spicy chicken sandwich and a milkshake as well as treating 2 of my close friends to a meal.

After giving my order there were items missing and no receipt. After being asked to pull ahead and waiting over 15 min I went back to the window to inquire about my missing items. I was treated very rudely and with an attitude told " I didn't say move ahead I said move along ".

I understand it was a peak hour and used my upmost patience, but after my own 9hr shift I was extremely aggravated and felt completely dismissed ! I'm fairly certain I was charged for all my items including those that were missing, but with refusal to be given…

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Joe Smith

Apr 22, 2023
0

On Friday morning the 21 st of April I went to the Mc Donalds at 1284 S Market Street Elizabethtown Pa 17022, when I went to the drive up ordering screen and had to wait several minutes to give the person my order. While I was waiting for your employee to take my order another person drove up to the second ordering screen, and she was taken before me.

Now after she took her order, she finally asked me what I wanted. When I commenced to tell her my order she asked me to repeat myself several times, and after the third time I thought she can't hear me so I raised my voice ( without yelling) .

And she told me I don't have to yell at her, and she got into an argument with me . Now she told me to stop yelling and drive up to the window. In which by that time I was not satisfied with her and…

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Robert Parker

Apr 21, 2023
0

i had order a steak an bagel with no cheese an they put cheese on it an i don,t eat cheese an they got my order wrong

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Robert Nicholson

Apr 20, 2023
0

I waited in dining room line for no less than 25 minutes at the front of the line. Employee's arguing in the kitchen while the mgr. Laughed about the complaining line of 13 people. Order took 30 additional minutes .

I've never been so glad to exit a restaurant in my life. I'll not go back until the issue is resolved. Have a blessed day.

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Jamie L Yancsurak

Apr 20, 2023
0

I went to McDonald's to get a Mocha Frappe. The line went smoothly to get the to speaker to place the order. After that, it was downhill from there! There were probably about 4-5 cars in front of me. When I got to the drive thru window, I must have waited at least 6 minutes or longer for them to bring my drink.

No one came to the window and said I will have your drink out shortly or pull up and wait. Very poor service.

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Trendell Harris

Apr 20, 2023
0

McDonald's at Love's truck stop in Newton Iowa. I was in line for a full three minutes and was ignored. A white gentleman comes in and is immediately waited on even though the employee clearly saw me standing there. I'm a black male.

She then proceeded to stand at the counter and take orders of all white customers.

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Cedric de jesus

Apr 19, 2023
0

I order food at mcdonald malabon escanilla i said on my order no dressing no mayo no ketchup because my daughter has allergy now my daughter is got allergy i will sue the crew if not the branch itself if this will not resolve..please do not give me your refund or change item bullshit ..

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Michele Shaw

Apr 18, 2023
0

I waited 10 min in a parking spot to deliver my 2 cheese burgers..they were cold the girl told me sorry I was on break My Manger said were are you..sorry unaxpreciatable.sorry will never go back to a McDonald's again

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William Suarez

Apr 18, 2023
0

I don’t know why your prices are so expensive two happy meals Big Mac two small smoothies quarter ponder med fries cost 38.76 that is crazy you guys were the cheapest one to buy I love my Big Mac

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Charlotte k Holmes

Apr 18, 2023
0

4/17/23, at 1:36pm at store 35679. Went thru drive thru ordered 4 double cheeseburgers and frie and they gave me 2 burgers and chicken nuggets. When I got hm I saw the mistake and didn't want to go back. The employees was laughing talking to each other and not paying to order's. or email. Thank you

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Beverly Hendon

Apr 18, 2023
0

My husband and I went to the Tecumseh Okla store Saturday night. We ordered 2 Quarter Pounder meals with drinks. The burgers were so heavily peppered we couldn't eat them. The fries were so heavily salted they made us gag.

When we went in to complain to the person at the register, she said, "they are always made like that" Well, guess what? No, they aren't. We have eaten at other McDonalds and NONE of them were like that. We will never go to that McDonalds again.

I really don't want to ever go to any McDonalds ever again. That was the worse tasting burger I have ever

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Sheila york

Apr 17, 2023
0

Same McDonald’s at carytown Richmond Va refuses to give receipt every time Says they ran out of paper Also gave me a old black chicken sandwich

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Karen Abbott

Apr 17, 2023
0

Placed an order on app. When I arrived at store I was told to pull up to the window. I waited about 5 minutes and then was handed 3 beverages. A few more minutes went by and I was then asked to park in a waiting parking spot, which I did.

25 minutes later still waiting I went inside the store to find out where my food order was. No apologies or anything questions other than what was your order. They start filling my order. Hand me my order and that’s it. 40 minutes later, after I had arrived I have my food. I should have just ordered at the window like the dozen or more customers had while I waited.

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Ebony Edwards

Apr 16, 2023
0

I gave drive thru code for my free item. She still charged me. I asked for manager and she didn't speak English. I was not refunded. Fries were extremely cold and had salt, I asked for no salt. I want my money back.

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Linda Smith

Apr 16, 2023
0

Went thru the drive thru they had me move to a space out front. Received my order the burger was cold and the FF’s were horrible, not cooked long enough, burger was cold. Never again. I have never had French fries this bad.

36 Tocati Street Thutmont, MD. 301-401-9563

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Sandra L. ELLIS

Apr 16, 2023
0

MCD store # 7713 Ordered 2 BcRnch DLX McCRISPY, First time I went in because there was not any bacon, got repacements with no friggin bacon. So my husband want in said no bacon , told don't come with bacon. Then cashier stated their 12 times sorry and just gave us 4 half pieces of bacon.

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Sharyn DAmbra

Apr 16, 2023
0

I. cold undercooked and terrible to say the least. It's shameful what you charge and the quality of the food is really shameful. Most people are living on a fixed income and it's so terrible you put a 1/2 slice of cheap cheese on a cheeseburger.

The hamburgers are so small and the prices are ridiculous.. It makes me wonder if you can get away with serving this slop what is going on behind the scenes?

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Marianne Campisi

Apr 15, 2023
0

Windsor Locks… Route 75 McDonald’s is a joke… I have been there in the past six months maybe three times and everything is always cold in the order is always wrong… The service is ridiculous because the kids are rude. I have been in the restaurant service for 40 years and I find it very very hard to go back to this McDonald’s because I know it’s always going to be not a good experience… If you’re ever looking for a new manager… Please let me know because I can fix this place in a heartbeat… Good luck

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Patricia Harris

Apr 13, 2023
0

Once again, cashier doe not acknowledge customers in line (5 deep)...tales one order, walk away to get register tape,ignores manager directionss...although after lunch rush, we work here in the hospital and tine is limited..

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Andrea Brownlee

Apr 13, 2023
0

I came to McDonald’s on 4/12 at 7pm they didn’t have my order ready and no one had the decency to say something like “ma’am we are hlding on your quarter cheese” they left me sitting in the front for over 25 minutes. I went back around drive thru and talked to the lady in drive thru when I got to pick up window the manager Lynn was at pick up and she got on the lady about not having my order and I waited 10 minutes more.

I deserve 3 free combo meals of my choice. This happened at North Expressway.

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Tasha jones

Apr 13, 2023
0

Rebecca Wilson got smart mouth I can in there get order right Monday she cursed me out and y’all still have working there and y’all had nice girl work night shift manager y’all let her go because she did her wrong and y’all wrong for fired her I should call corporate on y’all I was in there that sat morning all that holla she did to her soon I get number off that wall I am going call

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Omar Hernandez

Apr 12, 2023
0

I place a mobile drive thru pick up, they send me to a curbside number to wait, no one came out after 15 minutes waiting I had to call and let them know what was going on with my order and still after that I waited 10 more minutes. This is very upsetting and poor customer service. I come here very often and now I don't think I'll be coming again.

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CONNIE F REYES

Apr 12, 2023
0

Again I have a problem with the McDonald's in Fort Lee New Jersey I ordered two large lemonade and instead I get two medium I explained this to the woman who handed me the order and told me I had to go back online which by the way there was way too many people online and I use a walker to get around I had had a problem with this place before this would be probably about my 4th complaint I work close by so

it's easy to just stop at this McDonald's I have reported another incident to you guys and the other two I just got fed up what is the problem with the store

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Alan Treadwell

Apr 12, 2023
0

I went to McDonalds on 150 Gaines School Road, in Athens, Georgia. Upon entering the restaurant I waited behind a lady in line to order food. We were the only two in line to be waited on. It was approximately 2:15 pm when a lady behind the counter told us to order at the kiosk.

I had cash in my hand since I don’t carry a debit/ credit card. Your employee was rude in insisting we use the kiosk irregardless that we had cash in our hand. I’m sure she was a manager since the other manager had on the same attire.

I have eaten at this McDonald’s about five times a week. My days of being a customer at this location will likely come to an end. Just trying to alleviate a major wrong directed at your customers. Have a great day !

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Dalton

Apr 12, 2023
0

I ordered a meal from my nearest location and they told me to wait up front and they will bring my food out, I was waiting out there for 25 minutes so I went in and they said oops told me to wait in the dining area and I waited for another 20 minutes then they gave me cold food I am very disappointed with this location.

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Kelly Daniels

Apr 12, 2023
0

Ordering off the app means it takes them over 30 mins to get your food to you. They make you sit for 15 mins at the drive thru for them to take your order and when you express your frustration with how things have been going the lady in the drive thru window says just don’t come back then. Well, we won’t!

Chanute Kansas McDonalds hires terrible lazy rude employees.

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Rebecca Engel

Apr 11, 2023
0

I went through the drive through in Madison VA and ordered a mcflurry and an ice cream cone. I didn't even pay attention to the first window and just drove up to the second window. The guy waiting on me handed me my order and I tried to hand him my money and the manager came up to the window with a very bad attitude that I had bypassed the first window and needed to pay there.

I asked if he could just go ask the guy what I owed and I would pay at this window. I asked what I owed and he said I don't know so said again go ask the guy at the first window. And still he wouldn't.

Told me to just hand him the money and he wouldn't rip me off . So when he came back he still had the attitude so I asked for my money back and so I handed him the cone back and he got and I threw the mcflurry…

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Gwendolyn Williams

Apr 11, 2023
0

Food was greassy

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Millie

Apr 10, 2023
0

Am tired pass for McDonald in LAMPASAS Texas every morning make my sandwich wrong ask for muffin no cheese was on my way work and my muffin was with cheese on it am allergies had to come back this afternoon mgr only say refund my money also l order small cup of coffee was cold as well bad service people don’t care

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Jason Wooten

Apr 10, 2023
0

On Sunday April 8th I went into McDonald's I ordered a few things one of the items that I ordered was a quarter pounder no pickles Mac sauce add shredded lettuce and tomatoes remove the ketchup in the mayonnaise remove the pickle remove the onions my order was completely mistaken for a straight quarter pounder with cheese I ordered that I called in I told them I was mistaken they told me to come in the next day Monday April 9th I called I proceeded in I did receive my order correctly although it was very very messy the hamburger was halfway off the bond I was very very disappointed

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Yosra fakhry

Apr 10, 2023
0

I made order for RAMADAN IFTAR IN CAIRO MADINATY phone number is 201098235492 food didn't come on time I made a phone call been hang on music after answering for about 10 minutes or more so I rejected the call and ordered from another place which took more than 30 minutes more to eat I'm gonna post this experience on media with photos and documentation order number 392

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