Meineke

Sat Dec 17, 2022. Walked in Hershey Meineke. Ordered 2 tires and alignment. Got quote $8??.??. Scheduled for December 19,2022. Dropped van off with keys in your business envelope and a note stating driver's side front tire leaking and donut on passenger side front are the 2 tires needed.

Get a call on December 19 2022 they can't align due to bad suspension arms and bushings. I said no problem I still need the 2 tires. He said ok. Get a call car is done. Knowing car bill will now be under $800 because no alignment. 00. I argued price.

2 tires and no alignment is more? He gave me some coupon and it's back to original price. I paid and left so I didn't get arrested for being beyond mad. Your company stole my 2 tires I just got elsewhere.

You put 4 tires on claiming they are new. They were…

I had my strudes changed and the mechanic forgot to place back the bolts. This is the second time this happen at 49th & Spruce Street in Philadelphia PA. He's the tall African American man. I have proof from KiA that they hade to place bolts.

My car was making noises and the ABS light was on, down hill light, and the swivel light was on it sounded like my brakes was grinding.. 00. Cab I receive my money back for Mieneke not repairing my vehicle correctly. Thank you

Did not follow their website guidelines and did not know proper recommendations for tire rotations.

My local store won't uphold your lifetime warranty on brakes on my Uber vehicle. I was never told that in the past. Have been going to local store for over 8 years.

Stopped in for the first time for a basic oil change. Car was fine prior to visit. On the way home, car was smoking bad, blamed it on possible spill and would burn off. 1 week later, still smoking like it was on fire.

Went back for a check, was told they made no mistake and I had a oil leak. Went back to my original shop before Meineke, had it checked again, Meineke had overfilled my oil by almost 2 quarts of oil causing it to smoke like fire.

My original shop, changed the oil again at no charge and no more smoke.

You guys are ridiculous your tow line has had me on hold for 2 hours to get thru never got threw then tryed for the second time the next day and the only thing happened is you changed the music for the hold who is your ceo he sure is blind to customer service I am gonna a just report you to better business bueru at this you should not offer towing service.

My complaint is that I have been trying to be nice to them and try to explain what’s the issue about my car and when I talk they talk over me which is very disrespectful like I’m a customer so you are doing bad business and I have proof that I got my car Diagnose from Becker car service center tell me it’s my fuel pump which they have installed a new one in it and

it’s still not running and the the man Jose marrero I had a issue with him twice the first time he tried to run up on me and swing on me and he also threaten me know the second time I let him talk but when I talk he talks over me an don’t want to here what I have to say then

hung up in my face then also they was t trying to let my mother talk an they was trying to argue and they was very disrespectful I would like to report…

Took 1,000.00 ant worth a shit! Had to take it to another company

I had the brakes on my 2015 Nissan Altima checked because of squeaking. Was told I needed rotors calipers and pads on both rear tires for approximately 1200$. It sounded suspicious to me since I regularly take care of my brakes.

So I took it to a Nissan dealership where they informed me there was absolutely no issue with my brakes at all

When I brought my vehicle in to replace and fix my drive shaft.I had my vehicle towed there .In two days I was told that a used auto part was placed .After being called by a manager.I picked my car and paid services in full not only was it not fixed.After calling manager I was told to bring my vehicle in 4 days.Not only am I dissatisfied whith the horrible service I believe a full refund is ordered.

All I wanted was to make an appointment for a diagnostic test. The lady that answered the phone was rude, not helpful, felt as tho i was wasting her time and I should know Meineke work practices. I was using Meineke services back in Arizona until my favorite mechanic retired then then next staff in charge was rude so I found another place to go.

Me alone I have 2 vehicles that need to be serviced and wih Meaneke being so rude I will never try and use their services again. I will look elsewhere and I will never refer anybody to Meaneke. The lady in Spokane, WA answered and acted as tho I've been going there for years and I should know what I want (which i did, it was a diagnostic test) I just didn't know there are differnet kinds.

she told me to basically come in next thursday or friday…

Bunch of Crooks! Replace the parts that doesnt need to be replaced, charged you for parts that you did not approved! job was half ass done. Dont go there! Lier and thieves!!

Do yourselves a favor and get rid of Jeff and get someone who actually cares about running the business and the potential customers…..

On 8/6/22, I visited Meineke on West Clay in St. Charles, MO for a simple oil change for the first time, looking for a new shop for this purpose. I noticed the engine was smoking a bit on the way home and as normal thought it was just some burn off from a spill.

I do not drive this vehicle everyday, so time passed and as I continued to drive the vehicle, the smoke got thicker and worse, looked like the car was on fire. On 9/19/22, I stopped back at Meineke and explained the issue, they took a very quick look at it and told me I had an oil leak and its was going to smoke because of that and that they were not at fault.

The vehicle never smoked like that before, so I took it back to my old shop and had another oil change, and Meineke have over filled the vehicle by a quart and was causing…

I went in for leaking brake lines after excellent care at Meineke in Archdale NC. They told me I needed new lines and it would cost $1029. The next day they called and suggested other work. I said no, only the brake lines. The manager was rude.

He said he didn't have tools on hand and it would be another day and would cost$2080. My son in law called to arrange pick up and had to be firm we wanted nothing more done. I drove less than a mile and brake light came.

I had a 1060 mile trip home and had gone less than an hour before service engine light, ABS light an no trac light came on. It was difficult to apply brakes. I took it to my local shop when I got home.

He said rigid lines were put on rear brakes instead of flexible which it required.

Also all connections were wrong size and…

Wouldnt accept coupon to his store when the coupon was specifically for his store. 1306 East Santa Fe Street

Olathe, KS 66061

Don’t honor appointments, Showed up for my appt at 9:15 to be told I should Come Another day and drop off. Other wise my appt didn’t matter it would be 3 hr wait

I got miss diagnosed and was charged over $500 for a part that wasn't bad. Then my next visit I was quoted a bunch of work but could do it all then when my daughter picked up the care she was greeted with a very rude employee. I've spent several thousand dollars at meineke over the years but I'm done using them.

I went for an oil change and left with no oil. Still haven’t received a refund of any sort.

They told me I needed 4 struts. I told them I had a 200lb subwoofer box in trunk I asked if it would be a problem? They said NO. After the work was done my car bottoms out a lot and they say the subwoofer box IS the problem.

Yet why would they say it wasn't gonna be a problem before I spent the 2 grand? I want my money back so my car can get fixed right

2022. I was having issues with my parking brakes. He ripped me off because I am a woman. JD is the current shop manager. I have been a repeat customer due to the previous manager who was always good to me.

and if he's busted on it then he should make good on the price that is found online and shows that his shop will honor the estimate. Pics will be attached. He replaced my brake pads and rotors. I told him I wanted the old ones so he put them in my car.

The pads weren't even worn out and had a lot of life still left on them. He charged me $128 for this. He then…

This company is a joke. I thought it may have been just this particular shop, but after reading the reviews, here on this page, I see that the problem is every where. It is unfortunate that this company washes its hands of responsibility after they make their money from selling a franchise.

My daughter had her car towed to this shop, and after 4 hours in the waiting room, they told her it was the battery. Even though we told them it was the alternator. They sent her on her way, after having to purchase an expensive battery, and 3 hours later the car is broke down in the middle of an intersection.

After getting the car towed AGAIN, to another garage, low and behold the mechanic said it was the alternator and correctly fixed the car. When I called and talked to the manager, Harold Williams…

I was scheduled for an oil change at Meineke (Limit Street and Highway 24) in Colorado Springs. I arrived for my appointment and was told they did not have the necessary oil because of a tanker accident. It apparently did not occur to the shop to call me and save me a needless trip. I recall no apology, just the explanation.

I nonetheless rescheduled without complaint for a few days later. When I got there, the desk guy, (Nathan, I think) was checking in a customer outside. I waited inside while he finished this -- the other guy was there, first, after all -- after which he began my check-in process. Phone rings. Nathan picks up, and instead of putting the caller on hold in order to finish checking in my car, engages him in a discussion about his car's potential problems. Meanwhile, I'm…

I just bought 4 brand new tires 9/3/22. I had a blow out on Thursday 10/13/22. I went to where I bought these tires and they wouldn’t replace the tire I had to pay another 208 the manager wasn’t customer friendly I will never go to to this meneike again very disgusted.

Had new brakes installed on 10/3/15 (I thought). Took same car in on 10/11/22 thinking I had a warranty from 2015. 90. Therefore, no warranty. I was told this store has all new owners and I did receive new Ceramic pads, brake shoes in front and back, and flush brake system.

I assume I was not ripped off this time!

I had taken my car and had a warranty with endurance and less than a year ago and they took 3 months to get my car done and had no vevchile only one ÷eek for a rental and now the motor they put in is bad and they have my car for 3 weeks and everything I call they tell me they are waiting on the warranty company which is under your warranty and

they aren't making any effort to call them and I don't have a rental car and very upsetting when all u get is a run around and still no vechile repaired and it's sitting out in a fence area at meinke

Corp coupon for oil change with location and date plainly on coupon. Location will not honor. This organization has a trust issue already, for sure advertising and then not honoring continues to make them untrustworthy.

Your commercials are offensive, insulting, insensitive and disgusting. They typecast a German guy, who makes everything sound like a Nazi. The commercials make my skin crawl. I will NEVER go to a Meineke location or watch a commercial again!

I was in twice this week to have tires balanced, rotated and to check brakes, rotors ,etc. I was told that all 4 tires had been rotated and balanced, a tire patch put on one tire and that I would be needing brake pads soon but we’re ok for time being.

I brought car in initially as there was a noise coming from from end and I thought it might be brake related. I left the meineke store and went on my way to work. I commute out of town and when I got onthe highway I noticed that nothing felt different and noise was louder.

After driving my commute home from work I stopped at the only auto center that was still open. They looked at my tires and suspected that the balancing had been done wrong and told me to come back inthe morning and they’d check it out.

I took my car back to that shop and…

Replaced transmission , expecting no problems. It took akmost 2 months. 4 months later it failed. Meineke said the warranty expired (a one year warranty given to me. Well, i got a sob story that everyone has moved management and they're going to look at it. Im seeing a lawyer.

Hi my name is James Cooper and I am a certified Auto Tech and I've worked for Midas for 30 years and your people at Meineke in Boise Idaho endangered the lives of everyone on the roads and my family members and charged them $700 and they had no brakes still after I realized that they were ripping my sister off I called them told them to put all the old Parts back on the car and

she would come pick the car up they would not release the car to her unless she paid $700 and there was no breaks at all the car would at least stop it was scary but it would stop when she brought it in and they let it go out like that I'm not happy at all in fact I have an attorney too need the attorney told me to go this route first but

I want the $700 refunded I want them to apologize to her and I want the…

Came in for oil change and when I left the bottom under protection fell off in drug on the highway I came back the next day for them to fix it or replace it and all they did was took it off and said they would not refund me my money or replace part once I left my tire went flat with a big gauge in the tire and

they're claiming that is not their fault also it would not replace my tire that I brought from them a year ago I refuse to spend any more money with this company

I took my car to Meineke yesterday because I flunked inspection and I wanted a quote for the repair. The clerk (Donnie) had them do a complete write up and he recommended a lot of unnecessary work. I wanted the estimate for an exhaust leak which required the replacement of the flex pipe. The estimate was almost $400.00. I declined the service due to the high cost. When Donnie spoke to me he said I needed to replace my left wiper blade. I passed inspection earlier on the item. Donnie said it was torn. It was fine until I pulled into Meineke. I want Meineke to replace the wiper blade that their staff tore.

I filed a complaint with the Better Business Bureau and I plan to file a complaint with the military bases .. They will warn service members not to bring their car s to Meineke for repair…

This is about my experience with Meineke-81 (351 Grand Ave, Englewood, NJ) manager JeanPaul Villegas. I've visited the facility on Monday 8/8/2022 to replace my rusty muffler and resonator pipe. JeanPaul provided the estimation for the job ($1,100+), and though it looked too much, I had nowhere to go and agreed.

After waiting for 2 hrs for parts to come, I have asked JeanPaul if he has ordered the parts. He said he did, so I insisted him to call and verify. After the call, he told me parts are arriving within half an hour.

After waiting for another hour, muffler has arrived, but not the pipe. When I asked him to call again, it turned out the other part is coming during the day... I could not wait and left the facility with no parts installed, planning to return next day when parts are in…

Subject: Disappointed with lack of customer service. Good morning, My husband and I have been a customer of Meineke Clayton for several years. We dropped off a vehicle expecting the costly replacement of an air conditioner. However, we were informed that it was a simple, low cost, fan motor replacement. We were pleased that we had found a garage that we could trust to service our vehicles. Since this experience, we have been loyal customers and provided many good references to friends and family.

Over the past few visits we have noticed a major decline in customer service and customer communication. We always drop off our vehicles the night before service and the past couple of appointments, work has not begun until late afternoon of the repair day. So, we call the office for status and…

Service was horrible - the techs are inept and failed to fix my vehicle A/C system after charging me nearly $1000. Took to another shop and they fixed it for $110 (they filled system with dye then replaced the shraeder valves) on the fill line where it was leaking.

Contacted Customer service for a refund of the cost from other shop and was shut down by an incredibly rude 'liaison' from Mieneke.

Once I finally got a call back after several days, I asked to escalate to the next level, I was told there is no next level and that she didn't have a supervisor and she ended the call.

Poor customer service.

I had my car towed to Meineke on Chestnut Hill Road in Newark, De. My car would go into limp mode but it would gradually get up to speed. I was told by the Manager Greg several days later that both of catalytic converters were clogged.

50 bill through Snap Finance. My car is still doing the same thing that it was doing when I had it towed. I don’t think that I should be help liable for the remainder of the Snap Finance Loan. I’ve paid enough.

Greg told me that replacing the 2 converters would fix my issue.

I had a 7:30am appointment at one of your location at 8914 Church Ave Brooklyn NY. I supposed to arrive 30mins before so I registered. I arrived at 6:40am its now 8am and the business just open.

My daughter took her car in to get a/c checked out to see if compresser was bad.instead he claims he evac system and recharged system and charged her 149.00 for nothing.then he tells her compresser bad,that's what she took it there for.i charged the system day before I told her have compresser checked.the guy rip her off.

The Alton, IL location is poorly run and offers bad customer service.

I bought a new car this last week and took it in because the engine light was on. After taking a look at it, they said it needed a tune up.

So, I approved of the tune up, and they spent 5 hours in the shop avoiding my calls (which lead to me going to the building myself), and when I got there, the guy at the counter said the part I needed to fix my issue was a "special order", but proceeded to tell me my car was running fine and that the special part was to fix a separate headlight issue.

I declined the special order offer, paid for the tune up ($423), and left, but didn't get half way back home (a few blocks over) before I noticed that the car was in the same exact shape it was in when I left.

When I made it home, I…

Made online appmt for for Weds 6/15 at 8:30 am for $34.95 Conventional Oil Change for a 1996 Grand Voyager. Manager insisted he could NOT use anything other than FULL Synthetic Oil. I say that's BS! (Jiffy Lube agrees) I told him he had wasted my time. I'm 72 yrs old, a Veteran & live close to my SS Check alone. I was a loyal Pep Boys Customer for my entire life, since high school. This is bait & switch stuff is a poor business practice! Very offended, won't be back!

BTW Jiffy Lube did my 5W-30 oil request with no trouble at all and were honest about my vehicle needs, price & terms.

Worst service ever! Set an appt and 4 days later still waiting on my car that was supposed to be done in one day, and still wint be ready for 2 more! Tried calling corporate customer service and the number just hangs up on you when you select the option to contact them as a customer but they sure do have voice-mail for franchisees. Straight corporate greed

Brought vehicle in for squeaking brakes. They did over $1000 in replace parts/service. Brakes still squeak and they realized they didn't fix the real issue and want me to pay even more.

I got my brake booster and cylinder replaced my vehicle was still not working properly. I took it to the dealer they were able to find the issue....The brake booster seal was not set properly allow air through the system causing the issues. I will Never take my vehicle back to Meineke..

Rear brake job estimated at one price but when I came to pick up the car the price almost doubled with no expectations or adjustments to the overcharged price. Been a customer for many years but now it’s time to drive past the Meineke sign to Andy’s Auto Repair just next door. Plus the Meineke location was absolutely filthy and the manager was considerable less than up to professional.

Hello, my fiancé' and I had some work done on a 2013 Hyundai Genesis from September 27th and got the car back May 28th. We took the vehicle to the Meineke in Hampton off of Mercury Blvd. The tech did ran a test on the vehicle and stated the turbo looked to have been going out which would be why we were having issues with the vehicle not accelerating like it should.

He then told us it would be close to $8k to replace. We explained we have Route 66 for our warranty company and that they cover any turbo issues, the tech physically laughed in our face and told us "good luck with route 66 they suck and we at Meineke do not work with them".

Upon further research we got in contact with the manager Jason at the Yorktown location. He confirm they do partner with Meineke and have worked with them…

Hello Robert, my name is Bracee Hall. I have been having tremendous issues with Meineke. On April 28th, I took my 2005 gray Volkswagen Beetle to meineke located at 5980 W Poly Webb Rd. Arlington, TX 76016. Before I went, I called and asked about how long it would be for a oil change and coolant flush, they informed me it would be less than an hour.

So I go there, they tell me it will be $267, I question why it cost so much, they try to explain I say that’s fine, so I sign the papers and they start. I end up waiting 2 hours, and I have to get to work so I ask them if I can pay for what’s been done and return later.

They told me I had no fluids in my car that I had to wait a little longer but that they won’t be able to fully finish the job. I said that was okay I will be back tomorrow.…

I took my car to Plainfield In. St. And discovered parts had 5yr warranty however the steering was completely gone out it only went out sporadically so I left vehicle. now installed & calibrated. Thanks & God Bless Latonya Taylor

Only asked for change engine oil and check alightment. I dropped off my car and they fixed braking light without my agreement. Guy name Nick lied that they change the braking light without opening the truck because my truck sensor is broke.

I talked to Nick on the phone and he said he will fix for free. I went to the same location next week and he was not there. Maybe the owner name Jan and one lady at the counter told me Nick speaks English as second language so Nick probably did not understand clearly what I was saying on the phone.

I speak English as second language as well. When we called Meineke, auto message mentioned this call maybe record for training purpose so they should check again. Jan called me next day and saying Nick is having some health issue so he is not in.

Jan…