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Meineke

2.0
185 complaints

Address

128 S. Tryon St., Ste. 900 Charlotte, NC 28202

Customers report severe issues with Meineke locations including incomplete or ineffective repairs requiring multiple return visits, significant overcharging and pressure to buy unnecessary services, and dishonest diagnostic practices. Additional major concerns include poor communication, rude staff behavior, vehicle damage occurring during service, and excessive wait times even with appointments. Many customers express feeling scammed or misled about needed repairs.

Common Issues

40% (20)
not fixedstill not workingsame problem
30% (15)
chargedoverpricedquoted
25% (13)
rudeno callbackwaiting
20% (10)
damagedbrokenaccident
15% (8)
waitinghoursdelayed

Complaints

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Sam Terzich

May 27, 2022
0

Your shop at 4021 W Outer Rd, Arnold, MO 63010 is ripping people off. The parking lot used to be packed. Now it's under new management (which is bad mouthing the old owner Donny - who was awesome) and people are obviously noticing the shady business practices.

They tried to sell me a new distributor and charge me $650 for a loose cam position sensor wire! I still had to pay $135 for diagnostic fee (which is bloody outrageous). I will never go back to this shop (just like the rest of the people in Arnold MO.

You may as well close it down because this guy is giving your company a bad reputation.

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Jennifer Cazenave

May 23, 2022
0

Meineken charged me 3500 dollars and didn’t fix half of the stuff Then they send me off with my brakes not fixed and I have kids in the car and my car didn’t brake no more On top of that they messed my main cylinder up that’s another 1000 dollars to fix Either I get my money back or I get me a lawyer My phone number is +13165701060

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Deon Eggleston

May 23, 2022
0

My 2000 astro Van has been sitting at 1 of your franchise since may 12th of 2021 and it is still not fixed there is still a assessive damages that was done to my ban that did not happen until my Van came to your establishment and it's a shame that I cannot talk to a human On your customer service number that is provided through Google where the phone Just rings poor service bad service and I will be informing my friends and

family members not to ever come to Miami keep ever again whenever I get my Van back. I was told there were new tires my mirror is broke my back hatch doesn't work and my hub cap is gone due to his employee test driving my Van and

now there's something wrong with my tyrot I was told there were new tires my mirror is broke my back hatch doesn't work and my hub cap is…

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Anthony Edelen

May 22, 2022
0

They charged me for work not done.

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Anthony Edelen

May 21, 2022
0

I taken my car in to get a Evacuate AC system and Recharge including dye and diagnostics they didn’t recharge or put dye in. Waited 20 minutes and came back and said it needed the things that I had done at the store I was in .

Compressor, condenser and some other parts . Now they telling me that I need these same thing replaced that they put in new. And charge me for recharge and dye check that they didn’t do. I get all my auto repair at this location but I will not do anymore business with you.

And will not tell anyone else to do business with your business. I am very disappointed with this company.

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craig shaubach

May 20, 2022
0

) could not make apt next day so called to reschedule and spoke to Ian on 5/18 . several long pauses and after about 3-4 minutes I asked ,Are you still there? At which time he told me to go to a jiffy lube or somewhere else because I just wanted an oil change I insisted 4 times to schecdule and he would not schedule me I have been patronizing the york pa and

lanc pa locations for years and could not belive it my cell 7173688203

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Tracy Rowe

May 19, 2022
0

I dropped by this morning to get air in my tires. It's something that I have done before at this location (14395 Spring Hill Drive, Spring Hill, FL 34609. 352-593-3027). I drove up to the bay and there were 3 guys that saw me.

Finally, one of them approached me and didn't say good morning or anything. I asked if he could put some air in my tires. He responded, I don't think we do that. I told him that I have come before and they have done this for me.

He walked away and said something to one of the guys and this man didn't say a word to me but proceeded to put air in the tires. He's done it before, however, with an attitude. I asked the first man if he was the manager and he said no and then I asked what his name was and he said Kendall and that he was new.

Kendall walked around my car…

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Cory Williams

May 19, 2022
0

Two and a half months I took my Ram 1500 truck to them for AC service and to find a leak in the system. I've been back to them every week there after no results system still leaking. I've sinced had another mechanic to check it out and they found the leak.

But I'd prefer Meineke to do the job. But the unprofessionalism by store manager Freddie has pissed me off now. He tells me to call or show up three times on days he's not there and the tech not there.

I just moved here to Vegas and thought I found a good service shop for my vehicle but not anymore. I'll be taking my business elsewhere. Be let me know what corporate can do in this matter about continued service. Thanks in advance.

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Conner Duran

May 7, 2022
0

Took truck in for AC charge. Was told it was $197, much higher than competitors. I decided to still get it done. 00 to fix. The quote and diagnostic was so general it pointed me to 3 different units of the AC system.

What a waste of time and money

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Robert C Scutro

May 7, 2022
0

i previously had a problem with this store approx. on 04/20/ 2022. In regards to repeatedly changing the price of the quotes to install my 3 muffler parts. On 04/22/2022 they agreed to install my 3 parts at a new agreed price . removing the agreement that I buy lunch for all.

When I picked up my car on 04/22/2022 . I requested from the young man he give me my catalytic convert they removed from my car. The young man came back with my catalytic converter covers secured on both ends with plastic zip ties. stating my catalytic converter was inside. Upon showing my son the pieces shown to me . He stated that this is not a catalytic converter it a resonator. We went back to the shop and explained the situation and again requested my converter , the young man now stated he could not locate it .…

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kathleen stovall

May 3, 2022
0

i got a new starter from meineke store #4202 in ventrua californina in december of 2021. i was driving to arizona on 04/29/2022 and stopped at Red earth casino to get gas and the car would not start. i had just had a new alternator and batterry and it was acting just like that starter issue i had in december.

the car would not jum start. i had it towed to my moms hous in yuma arizona as that was our destination. 00 in towing, i called frank at meineke and told him that i suspected the starter and he said he would refer the issue to jason the manager, i sopke to jason but he did not tell me to take the car to a meineke repair shop. 00.

i have the original defective starter and the reciept for the labor, but bill edwards that owns store #4202 refuses to do anything for me. i will put in…

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Odaeshia Gray

May 3, 2022
0

I came here at 8:30am to get my brakes changed and I have to be at work by 11:15am and the parts just got here and now I am about to late for work and the workers are arguing with me about my car. This is very unprofessional and unacceptable especially if I’m about to pay 1300 for my brakes to be changed!

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Kober Sharp

May 3, 2022
0

I had a $1000 job done at the Meineke- Horn Lake. The guy tells me it could be awhile but no car is in the garage. He is outside working on a friend's car. The other guy is in the office, and have walked past me has not said a word.

My truck won't turn completely over, and my truck was just serviced a week ago. My truck has always cranked before now. I was already here yesterday and they gave me the run around. I just want my truck fixed.

They are not in a hurry to do it. I am an African American male and these are two Caucasian males that are here currently in Mississippi, and I don't want to go there.

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Michelle L Hasell

Apr 26, 2022
0

I bring my car into Meineke in Fairfield CT on Tuesday to get fix( right inner rod) they didn't fixed it they fix the(left inner rod) I'm back here today April 25, 2022 for the right inner rod they said it would be ready at 10am, and the car isn't ready

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Marchelo smith

Apr 26, 2022
0

I spent $3400 on the car I have to pay back $100 every week for two years to pay back this loan fixing the car and three days later it started falling apart on me literally in the streets the belt was making a noise the manager did tell me that there was a noise and he was listening for it but it was gone and it may come back I said to him there’s a noise in the car he said no not right now and

chuckles he said but there was a noise and we were listening for it but it’s gone now well guess what that noise came back very loud tonight for about an hour and a half and then there was a big noise and then the car started overheating and making a noise as if it wasn’t for the move and I press the gas I had to shut the car off started back again and

then when I got home after the car was…

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Craig Dixon

Apr 19, 2022
0

I submitted a review a review about 2 locations here in New Jersey Roselle and Elizabeth this is mainly about the roselle location I took my truck for spark plug change and favorite placed 7 out of the 8 plugs I was charged for 8 plugs The Tech never replaced the plug in cylinder number 8 Also the plug in cylinder number 2 was broken It ran for a little while but

eventually I ended up with a misfire So I ended up doing the work myself which I should have did from the stait from the start and I do have the old plugs and the plug that was never replaced I will submit a photo just wanted to knowif somebody can get back to me I have the receipt and everything I mean can I at least be compensated for the botched repair there has been other damages to other vehicles that I can't prove but

this…

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Lloyd & Doreen Malcolm

Apr 8, 2022
0

In December last year, my husband spoke with the manager Lionel Hilaire at a local Meineke shop located at 2667 W Atlantic Blvd here in Pompano Beach Florida. He advised him that he was hearing a noise in his engine.

He brought in his 2004 Ford F-150 for a diagnostic which he was charged $139. The truck was fully functional and operational. It was just the noise that concerned my husband and it seemed like the gas was not flowing within the vehicle and it would not accelerate.

After the diagnostic Lionel advised that the plugs had gone bad in the vehicle. He came back and then told my husband that when pulling the plugs, one came out and another broke off and now we needed a new engine.

He quoted my husband a price of $8,000 for a new or used engine. We told him that it was too much for…

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Nancee Gulesserian

Apr 7, 2022
0

Meineke did not solve my antifreeze problem by not fixing the whole problem. Replaced the hosing problem but did not bother to check the oil cooler Housing adapter. Charged me over $500. I got my car home and it continued to leak.

Now he wants another $600 because he did not do his job. Meineke is an inadequate company. This is not the first time I have had them scam me. I will never give Meineke my business again. I was warned about bad service.

I now have had to get other advice and told to me there is absolutely no way he could have missed this.

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Jeffrey Crutchfield

Apr 6, 2022
0

5 hours and did not update me until I asked . They ran out of gas and went to get some but had the wrong fittings. They could not finish the job so I wasted 4 hours and was told I could bring it back to have it welded.

I will take somewhere else that is more professional and have it finished at my own expense. Never again .

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Tanika Lewis

Apr 2, 2022
0

Had a noise coming from the back wheel. After the repair the noise sounded worse. I called the corporate office and never received a returned phone call

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Charmaine Hensley

Mar 29, 2022
0

I took my car in for a routine oil change. Was told that there was a valve broke on the oil filter and that legally they couldn't change my oil without changing the valve. So I told them to go ahead and do it.

Then they proceed to tell me I need rear brakes and rotors. Which would cost $425. Which I later found out from a brake specialist that I did not need them at this time. No warning lights was on before oil change.

Now check engine light is on. But Meinke in Shelbyville KY is now telling me that it is my oil pump. While dealing with Meinke they have not been any help, have been rude and tried to belittle me. This is unacceptable behavior and professionalism from Meinke.

I took my car to them to make sure it is going to keep running. Not to mess it up. Then they tell me that I can…

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Silkk Peterson

Mar 29, 2022
0

So My Car Was Over Heating I Took It To Meineke An They Said It It Was A Radiator So They Replaced It So As Soon As I get My Car It Started over Heating Less Then 24hrs So I Took It Back An They Said It Was The Radiator Cap Once Again It Still Continued To Do The The Same Thing So I Took It Back An They Refused to Look A My Car An Every Time I Tried Taking It Up There Was Another excuse On Why They Can't Look At My Vehicle So

Took it To Another Meineke An They Said It Was A Head Gasket

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John Franklin coyle

Mar 28, 2022
0

Took it there to see about putting shocks on the rear of my car the mechanic and I stood there he said yeah your shocks are shocked so I asked him to get me an estimate how much it would cost to put shocks on my car the manager of the store gave me an estimate of $700 and some odd dollars for shocks and struts and here's the problem they did not check the struts in the front I do not have struts on the rear he added the struts without even checking them in my opinion to make it a good day at the shop I will never go to that store again it's on her Long avenue and Rock Hill

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Edwin Gilliland

Mar 25, 2022
0

Went online and got the 2499 meineke oil change coupon went to check out the bill was $42 been going to meineke for years when did they start charging $7.48 for an oil filter the owner was very adamant about prices going up and I said you need to change your coupon to say filter extra he was a very cooperative or didn't want to listen at all won't be back going back to meineke

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Elizabeth Fanning

Mar 24, 2022
0

Store 342. 22. service began after 10. they said car was ready. I told them tire pressure light was on. they checked tires and ripped valve. flat tire. 1 more hour waiting. charged $106 for @#$% ripped valve as well. demand refund.

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Susan M Stocker

Mar 24, 2022
0

Last week, I took my vehicle, a 2002 Suzuki Grand Vitara to a Meineke shop in Beaverton, Oregon, because my check engine light was on. I knew it had something to do with the catalytic converters, from the code P0420.

The vehicle has 3 catalytic converters as I understand. 00 and they only replaced one of the converters, the main one. Prior to taking it down, I took pictures of my garage floor. I did this because a year earlier they said that my vehicle need the valve gasket covers replaced and the racket steering pin was leaking and needed to be replaced.

00 to do the work on these two things. After they told me this, I contacted a mechanic about what they stated. I was asked if I had oil on my garage floor (my car has always been…

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Robin Kirby

Mar 22, 2022
0

1. They said they changed my oil. They put a new sticker on that says to re-service at 218,011 miles. I am not stupid. Years ago plain oil changes lasted 3-5k miles. with synthetic blend oil! It should be good for at least 5k miles, not just 2k miles!

It's a 2009 and I have ALWAYS put synthetic blend in it! 2k miles tells me they probably didn't change the oil at all. 2. I told them to rotate my tires. They DID NOT rotate my tires! 06 for?? " Whipper.

They gave me $2 off! I have been taking my car to this place (Meineke #2755, 10035 Memorial Pkwy, Huntsville, AK 35803) for several years and at least twice before they failed to rotate my tires. I will no longer take my car to Meineke, at this location or any other location.

If I have oil issues because they did not change my oil, I will…

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Henry Moore

Mar 22, 2022
0

How I took my mustang to get exhaust headers replaced on passenger side, and upon picking it up noticed about 9+small bags with greenish yellow substance in them all tied in not. Few busted over my motor, and the manifold is not placed right ,you cannot take spark us out,plus my catylic converter is clogged do to what,assuming they dropped those small down my exhaust, contact the shop and very rude owner ,worker acting like he don't know, please contact me

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Lucas Baumgartner

Mar 22, 2022
0

This is the worst service I have ever had in my entire life. The manager of the South Broadway store is the biggest asshole I have ever had to deal with. The first time I brought my vehicle in, my pick up was delayed 4 separate times over the span of 6 hours causing me to lose a client.

3 months after the muffler was installed, it began to fall off the truck. When I took it back to be inspected and discuss what could be done about it, the manager refused to look at it and gave me grief about the bad review I left online.

Today I went back to the store after calling customer service to get it fixed. The manager still gave me a hard time, was very rude saying "I have a memory like an elephant" and all but refused to work on my vehicle.

You could not pay me to return to one of your shops.…

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Gwendolyn Clayton

Mar 21, 2022
0

My complaint is I took my car to get a wheel alignment and to get the tire monitor fixed they did a wheel alignment and never fixed the tire monitor. I payed them to fix it and refuse to give me my money back said they don't do refunds.

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Elizabeth

Mar 21, 2022
0

I got my oil changed there. Paid 59.99. On 03/12/22. 03/18/22 my car oil leaked all over. I then had to go to ford and pay 266 dollars for them to fix the issue.

The issue was the filter was not put on all the way.

I lost all my oil and money because of that mistake.

Meineke customer service at the location that I went to was completely rude and they were not helpful about the situation. The receipt said free towing but they said they wouldn't tow. They tried saying it was too many days after the oil change for this to happen but it was a slow leak that finally just exploded. No signs of a leak until that day.

When I spoke with meineke the day of the incident, they told me they are unable to do anything.

They did want me to drive it there while I had no oil in my car which would have…

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Sheree Goode

Mar 17, 2022
0

79 due to type of oil. I paid it. I returned to get the next oil change and this time they attempted to charge me $76 and change. When I explained that I was aware that the charge was $45 they showed me this bogus invoice saying I paid $76.

I vehemently denied that and left upset without the service. I returned immediately with my actual receipt proving what I paid and they then were rude all over again and declined service because I was upset that they were trying to gauge me.

I want my Groupon rectified. I didn’t receive the full use of what I paid for and this is definitely crook like behavior. It was the MEINEKE OF OVERLAND PARK 7525 METCALF AVENUE OVERLAND PARK, KANSAS 66204 location and one of the sales clerks was Markus Reed.

The other person was a female. The higher price was…

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Rodney

Mar 10, 2022
0

Myself I’m deaf and I used videophone. I call meineke on fort Campbell and I asking how much is the catalytic converter and this man was aggressively on the phone and hang up on me 3 times. He yelled and cussing and telling me to go to Densko brothers have them to testing (obd) something.

I already went to other shop and they said I have P0420 code (bad catalylic) and I need it replaced. This man isn’t helpful and very rude also very aggressive. I hope this man is terminated

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Greg Mcdonald

Mar 9, 2022
0

Mike quoted me $89. When i get here ,a rude fatboy Steven said the price would be $139. Steven it doesn’t matter the price you were quoted was wrong. He supposedly ask Mike and Mike said he never talked to me and i could leave now cause he was too busy.

Nope i wont be back

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LaToya Powell

Mar 5, 2022
0

38th Street; Indianapolis, IN 46254. I gave the clerk (Melissa) my issue, it was about one tire on my car that was leeking air. Well, I got no type of empathy.

Also the technician (s) were unfriendly; they did not greet me. Rather, they had energy of being disgusted to be at work. I will spend my money elsewhere, and never return.

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K shumaker

Mar 4, 2022
0

Just wanted to why your people schedule appointments they don't hardly ever keep them. Took my vehicle for 9 o'clock appointment and no I mean no one bothered to call me till I called at 3:30 and they did nothing suppose to get a front in alignment. All I wanted was a call sad very very sad.i just spent 1900.00 there 2 weeks ago BUT NEVER AGAIN

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Gabriel

Mar 4, 2022
0

My car has been at meineke for the past 4 months, took it in to get the engine replacement and then problems, then my cadylic converter and exhaust was broken into and stolen.

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M Haroon Jamshed

Mar 3, 2022
0

store #1435 at 18795 West Bluemound Road, Brookfield, WI 53045.

The mechanic Austin convinced me to get sway bar links installed here since Meineke offers LIFETIME GUARANTEE for $328.34. Within 10 months one of the sway bar link broke. I returned to them and Austin quoted $166.09 to replace. He's claiming that since another part was replaces, they will not honor the lifetime guarantee. I'm requesting a full refund since they will not honor the lifetime guarantee.

Best regards, Haroon

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Mike McHugh

Mar 1, 2022
0

I took my wife’s car in for a brake inspection after hearing some intermittent noise from the rear while braking. Took it to the above location because it was convenient and I thought I could trust the Meineke name.

The operative word here is “thought.” The counter person/owner called me later and told me I needed front and rear brakes replaced for more than $1300. I was shocked! I’ve had similar work done on our vehicles for far, FAR less. I asked if supply chains issues had caused prices hikes and the owner said no, this is normal pricing. I told her I would not be having work done there. Before picking my car up I called a nearby competitor with the rapids listed by Meineke and was given an estimate of just over $600 for the same work.

Wanting to be sure I was comparing apples to…

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Sarah Chard

Feb 26, 2022
0

Deric Clarke is the manager at the Meriden location. He treated me so poorly I was shocked. He yelled at me so loudly he couldn’t hear anything I said. He accused me of being a liar, he was demeaning and intimidating.

He kept my original receipt and I was honestly afraid to go back in to get it. He should never work with the public. Meineke should seriously reconsider who represents their location.

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Anastasia Parlin

Feb 24, 2022
0

I have went to this company for over a year now. Everytime I have gotten my oil change done they have not done what was suppose to be done and something has been broken and I haven't been told about other issues that have come up.

I am not satisfied with this company. I had to go to another mechanic to solve issues. I would like to hear back from someone about this and be able to really explain. Thank you for your time

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Jack Morris

Feb 21, 2022
0

They were late, rude and dismissive. My appointment was for 7:30 and they didn't open up until 7:38 and told me they don't start right at 730. If that's the case then why schedule appointments that early. Then on top of that they let someone else jump ahead of me.

I won't recommend this place. 2 thumbs down!

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Joseph R Carey

Feb 16, 2022
0

I have been a customer of the. Meinekr at 3130 pimlico parkway in Lexington ky for sometime. I have come to the point that after they replace my starter. For the second time in two weeks I have a lot of thinking to do.

I am sure charlie r here at Meinekr is less than honest and must be hurting your reputation.

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David R Baldwin

Feb 14, 2022
0

I have a 2016 Chrysler 300. I made an appointment for a tune up. The engine light was on, and I informed Meineke about that. When I got the car back the orange light came back on, and the motor was missing even worse. They changed me $1000. This is not right.

I took it back in, and they said it must be a valve problem. I used to be a mechanic, and I don't believe that because it only misses bad when idling. I can't afford $1000 and get my car back running worse.

I need at least a refund. I have used Meineke for years. They have always been good. I just don't think they have a good mechanic right now.

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Sharon l bueler

Feb 8, 2022
0

7131 Craig road this meineke is so incompetent and they definitely overcharged me for my 90,000 mile checkup, the problem right now is when they went to put on one of my brake sensors they cut the wire I've been back four times they said they ordered the part and then they said that guy didn't work there anymore and he never ordered the part, also they have worked on my check engine light with no success charging me for parts that didn't need to be changed

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ian ballance

Jan 31, 2022
0

i took my car to be fixed error code saying crankshaft sensor, they replaced the alternator and charged me $560. the car broke down after 1 mile as they moved some wires and didnt put them back so they melted and shorted out, they said they have fixed the wires now and think that it might have spiked the computer this was last thursday.

they say that they wont buy a computer in case it doesnt fix the issue. they broke my car they have to fix it

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Kevin Norris

Jan 26, 2022
0

00 the first Manager Mr. Goodrich we got Mr. 00 for an alignment issue that was caused by Meineke Mr. Goodrich then shut his door and said he has nothing else to say . I never been treated so un professional in my life in business will never go here for this Bs again . Just do as you…

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Melissa Altmajer

Jan 14, 2022
0

I need to speak with someone from meineke not customer service because they only send me to the franchise owner where i continue to have issues. i need someone high up to call me at 908-601-2043. i need another meineke to look at my car and see why i keep having the same issue.

Please kindly call me as soon as possible. Thank you

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Bridget Vega

Jan 12, 2022
0

I sent my car to Meineke on a tow truck. My car wasn't accelerating properly and it had an exhaust leak. Greg told me that both of my catalytic converters were clogged and they needed to be replaced. I don't know if they were replaced or not, I was at work.

I have a bill for almost $3,000 and my car is still having the same issues. I think that I was taken advantage of because I'm a woman and people are price gouging because of the Pandemic. I think that my bill should be cancelled or cut in half at least.

You are loosing business because of the way Greg talks to the customers. He's very intimidating when you see him. A 8 year old Boy was crying because his Mother and Greg were having an argument about her car issues.

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Lori Hill

Jan 12, 2022
0

80 so my car would not get ruined all I want is the money I had to spend because of their mistake please help

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