Microsoft

On 9/16/2015 I downloaded Windows 10 (I thought) and when I got "critical process died for Windows 8" I decided to run Belarc Advisor. It indicated that Windows 8 Professional was on my computer and not Windows 10. Well, so much for the FREE Windows 10 to the consumer.

I was using Widows 7 Ultimate before the upgrade. I am not very happy with Microsoft.

I never got the upgrade icon for windows 10 I called tech support and they did what thy called a clean download. I explained prior to this that I wanted the windows Dvd player upgrade that is why i wanted the icon to reserve then get windows 10.

The tech did the opposite and used the Windows Media Creation tool to download windows 10 after I never got the Dvd player I contacted customer service who told me that there was nothing they could do about it short of me paying for the upgrade that was suppose to be free with me switching from windows 8 to 10. It clearly was not my fault that the program was downloaded incorrectly which allowed for me not to get the feature that I originally upgraded for.

I was then told that I could not go back to windows 8. I am truly upset about the…

I have upgraded windows 7 to windows 10 and that was a big mistake, I admit, Now my MS Office isn't working other than MS word, I use PPP a lot and now it isn't where I can use it anymore. How can Microsoft screw its customers in this way?

Also note, its still on my C drive but I haven't figured out a way to get to that drive or to the functions that "My Computer" is not allowed on the windows 7 version.

Also I cannot get to the DVD drive as I could before the upgrade so I cannot play the PPP files I had saved to this drive. I want windows 7 back. How do I accomplish this?

I'm 62 years old and on a very limited income. Microsoft will not permit me to print, until I pay them $100. I like to write to my grandchildren, for their birthdays, special events, Christmas etc. They love it and I enjoy it.

Well, Microsoft, has locked all of my writings. I can't edit any of them, because they want their fee. Microsoft needs to offer Seniors a discounted rate. I just don't have an extra $100 laying around. I don't know what to do...

Simple request, when I downloaded Window 10 it deleted my windows game folder that was always available with windows 7 now I can' t find anything that comes close on the web, I just want to know how to get them back or don't they exist anymore.

I went in search for problem for the problem on my computer to install the Windows 10 update. Microsoft leads me to web site part of Microsoft family wrong.

However I bought the program. It comes out this will not fix my problem (false advertising) I will be going to my bank stop payment for good reason. Your company is part of the problem in this country. Your company have the most part companies outside USA.

Look at the people are upset with the politician these and your company is part of this. I will be going on Twitter and Blog about my experience on your web sites.

2 hours 37 minutes on hold today after giving up after 1.5 hrs waiting on phone yesterday and then handled by a tech person who was inaudible and then dropped my call when trying to transfer me to level 2 for the support I need to finish the mess that Windows 10 upgrade has caused. One level two person worked remotely on my lap top after over one hour and not complete resolve the phone went dead and he never called back in spite of taking my number at beginning of call. First Case # was 1301224627 and I've tried to get resolve at least twice since and hours of waiting and no call back when automated system claims to do so.

Your poor service and inability to support clients is a travesty compared to the Apple support I've experienced for my Apple products. I'm left with no options now but…

Windows 10 ruined my computer. It takes 6 or more times to turn it on. I'm so angry about this. Wish I had never downloaded. Are you replacing my laptop?

I've been with Windows phone ever since I've had a phone, and wtf I am extremely mad!! You guys take 6snape away, ooh no you don't just stop there, you take away all the other alternatives for snap chat. This would not be a problem if you guys just had snap chat in the first place.

So in return for this act I have posted what you've done to all my 5,000+ subscribers, and not just that but why this phone sucks. I swear I am moving on to android, you guys have screwed me over for the last time.

On 04/29/15, I received from my granddaughter a message entitled: "No Subject" which in my giving her 2 pictures of the SARTORIUS MUSCLE to send me, as she knows how & at 79 years old, I don't. I wanted such pictures to send on to others who were interested in learning that after years of severe pain, I had learned that such stemmed from a troubled SARTORIUS MUSCLE (bad affect often comes from sitting).

I told several that I had email pictures of that muscle which I would email them so they could see what muscle I spoke of, and then, like myself, from Internet, learn more of it and exercises to combat problem. However, such will not go through, & I received a note from Microsoft account security letting me know they caused such. I AM FURIOUS!! I WANT THAT EMAIL CLEARED SO THAT I CAN SEND…

I have spent several hours today trying to change the expiration date on my credit card that I use to pay for my MSN account. I have tried to do it online and with 3 different customer service people all to no avail.

Two of the people say they will call me tomorrow and possibly solve the problem. Why is this simple change so difficult?

Also 2 of these employees I spoke with were very difficult to understand.

We are well aware about the issues of identity theft and fraud these days so we have been strongly advised and persuaded to use different passwords for different accounts, memberships, et cetera. Due to the fact that I had not needed to use the Microsoft app on my phone in so long, I forgot my password.

I had to reset it and did successfully. I was okay for the moment, but the thing was that password reset to the application had reset ALL OF MY PASSWORDS. I have at least two if not three things involving Microsoft requiring a password to gain access, and though they were all different to begin with, they were all changed to the single password used when resetting info on my Microsoft application.

This is a serious issue and loophole that they need to get to fast and quickly fix,…

I bought a Lumia 640XL and created my Microsoft account. However everytime I try to download an app, I'm continually notified to verify my Microsoft account by checking an email that's been sent to my Microsoft account. Problem is the email is never there (and there's no Junk box which I'm informed the email 'might' be there)

I am a true neophyte when it comes to computers and when I have a problem I MUST rely on trust-worthy, up-front companies to help me. I used to think Microsoft was such a company. However, lately, I have searched sites to find ways to fix some problems, I am having with my late husband's laptop and 4 out of 4 times was completely scammed, lead along with false expectations and lost hours of time doing things that got me only to the point of telling me I have problems with my computer!

I KNEW THAT!! Four out of 4 times, I found a "FREE" solution to an issue. Four times I downloaded the "FREE" software and ran the "FREE" scan only to find out that if I actually want the issues FIXED as advertised, I must BUY a license, otherwise all I have are long lists of absolutely useless information…

Several weeks ago my HP Envy (2yrs and 3months old) failed to boot properly. After hours utilizing several online tech supports, the general consensus was a failed hard drive. I purchased a new HP Pavilion and took the older HP to the Geek Squad. Geek Squad said "no" to failed hard drive, and "yes" to failed Windows 8.1. $332.00 and hours of phone time and web time, plus loss of several installed programs including your "Office,"

I am much beyond perturbed with your disaster marketed as Windows 8.1. You all should be ashamed of this product. I am not demanding anything from your company. Rather I am giving you an opportunity to remedy at least one of the thousands of your self created difficulties. Windows 7 was an excellent product that allowed a person interested in doing work to do so.…

Dear Sir, I have no complaint about Microsoft. I have a complaint about a game that has been purchased on my son's account without his knowledge. We later discovered that his friend bought it on my son's email without his knowledge. 2015.

I complained to the Visa where they advised me to contact you so that you can take action against this theft. I hope it would be of no inconvenience to you to contact me for further details about this purchase. Thanking you in advance.

I am wanting to delete a microsoft account, but I am unable to. I called Microsoft for assistance and was sent to a link that was not there. I asked for a phone number in case the call was disconnected but the rep hung up on me three times.

Did not receive a call back. I was told that the rep could not delete account for me but first rep said he could if I was unable to. Very dissatisfied customer of 10 years!!

Immediately following the last 2 upgrades I could not open photos sent from my cell phone. This last time was approximately 4/15/15. and miraculously corrected itself 4/23/15. My business depends on the photos that I send from my cell phone and I could not open them to be sure they were accurate photos, before sending them to customers who were waiting for them.

Both this time (several days prior to 1/30/15), and this recent time, following an upgrade by Microsoft, I had no success with Microsoft resolving the issue. I lost orders from potential new customers who were expecting photos of products within a specific time frame.

Out of desperation and again losing orders, I finally contacted Verizon Wireless (approximately 1/26/15, since it involved my cell phone and my service is via…

1 operating system sucks. When are your going to go back to something similar to Windows 7. If I had wanted an Apply hybrid I would have bought an Apple. This is the most functionally dysfunctional system you have come out with yet.

com account was blocked even though I input the correct password. I am travelling overseas visiting family and tried accessing my account on their computer/internet - blocked. I have submitted several Support forms with Technical Team but still cannot get my account reinstated.

I have also had several on-line chat sessions with Support Personnel. Hotmail accounts should only be blocked if the incorrect password is input several times, not due to one's location or the computer they are using. I set up my Hotmail account in the first place due to global accessibility.

Am totally frustrated with Microsoft's security blocks and now will consider changing service provider. I have been now waiting 144 hours to get this matter resolved, well past your 24 hour limit. Microsoft please review your…

I hate windows 8.1 I cant import pics from my camera! Tired of talking to ignorant customer support reps who cant speak coherent English. I will sell my new Toshiba & buy apple product!

I bought the new Lumia phone from a store. I had the phone two day's then it got a scratch on the screen, i still worked on it, because it's only a scratch. Then the whole screen cracked. I took it back to the store, but they refuse to repair it on their cost.

A screen is not supposed to crack so easily. I'm so disappointed, had the phone for two days and the screen cracked? It's disappointing that a customer spends quality money on a not-so-good quality phone. If Microsoft won't repair my phone then I expect a FULL refund!

I need a phone as my whole career depends on it. Fix this mistake Microsoft and fix it fast!

I signed up for Assure support 7 April 2015 with Microsoft and they could not fix my laptop. Case number 12856214800. 38 Am trying to get my refund back with Antenalla , Reanna Bev Uk, Arnold, Amar, Kate UK, Ryan Malkin supervisor of Syed level two who should have rang me today 11 April 2015, to refund my £95, Case Number 1285614800.

The Microsoft telephone number and email or website does not work as you can get nobody, it just sends you round in circles and it is no good as they put the phone down or just leave you with music or pretend they do not understand. Syed Supervisor Malkin said Syed would ring today and he has not and we did agree a time 10 am till 12 Pm and nothing.

I also do not like to be kept waiting while Syed is dealing with 3 other customers at the same time as me. I…

To Whom It May Concern. If Microsoft does not stop attempting to force Windows 8.1 on my system I am going to wipe Windows 8 and go on from there.

I receive one to two calls a day from a person having accent (most probably Indian) identifying his self as Microsoft technical support technician. The phone id is "unavailable" and the number is "1". I have asked repeatedly to stop the calls but they keep on coming.

If this call is from Microsoft or a Microsoft contractor please have them stopped.

First of all I tried to hook up windows live photo gallery, and you asked me for my windows acct. and I did not remember password, anyway you said you would send code to my e-mail, cell phone etc. and the numbers you had for my phone was not right. I tried and tried and to no avail. Then I wanted to set up the update I received from windows update and it was the same thing so I clicked the one that said someone else is using my product, and then I finally got it loaded right. I wnt all my google and windows products to work right together because I am getting ready to st my cell phone up. I do believe I am synchronized , I think and I do have a windows acct. I think but really it took along while and really quite complicated.

I hope I can trust Microsoft because it seems you were making…

I bought a Nokia 925 phone with Windows 8 installed and set it up to work with my EE/Orange mobile phone/ mobile data contract. To set it up I had to load my Microsoft account. In doing this I was invited to supply a credit card or debit card payment method to use for payment for purchases made via my Microsoft account shop.

I did not do this because I did not want to make purchases and I did not want to expose myself to the risk of accidental or fraudulent charges. I was surprised to find that, in the absence of a credit or debit card, Windows had loaded my EE/Orange account as a payment method.

I did not ask for or authorize this, and I do not want it. I have contacted my mobile service provider to ask them to block my account from receiving third party charges. They have said that…

I purchase MS 2013 and later found that I had two copies not one and only ordered one. she tried to fix it but to no avail. I think you owe me for the repair to my computer!

Microsoft office 2013 product number JT8PN-XWRRW-G67RD-RVMT2-PGWQD does not activate any more. Order number was 449356007. Microsoft does not recognize and I do not know Microsoft password. I sign onto desktop userid with my name and it still will not activate.

How do I contact them with my product complaint about MS office? Horrible service so far and not really solving my problem.

Friday afternoon I turn on my laptop went into Internet explorer and there was a message across the screen, saying that my computors was slowing down due to a possible hack. Photo copies of the warning and phone number are in my photo gallery.

I did,nt call the number but went to the Internet to look up Microsoft to see if they could help me. I click on Microsoft site and was directed to Geek Technical Support. When I talk to them they seem to have the know how and remotely intered my computors and showed me that a Trojan had infected my computors.

In conversation I was told that they were a third party for Microsoft and they could fix my problem, for 1 computor it was like $400. For 2 computors it would be $479. So I gave them my credit card number.

talking to them further I felt…

I'd like to start off by saying that the Microsoft official website is not very user friendly. There should be a quick Contact Us option that allows me to write out a personal email to you. I'm not able to delete notes off OneNote in a simple way.

The delete trashcan is always grayed out. In order to do so I have to turn off my wifi then turn it back on so it can sync up and then it lights up. But I can only do this one at a time and sometimes it can't sync and I end up spending 10 minutes on deleting things when I could just spend 2.

I think that needs to be fixed in the next update. Another thing I would like to have fixed on my phone is snapchat. I'm very upset that I don't have that app anymore. And I don't understand why an agreement can't be made.

I know a great amount of snapchat…

1 . 1 I lost 2" of screen on each side of the screen when playing games that are set to full screen I called for tech. help and they took control of my computer to see if they could help. After 4 hrs.

she thought my games were not compatible to the system. she then said she would send me to a games tech and the connection was not good so I had gotten a phone # from her during our 4 hrs. 1…

I returned from holiday to find that I could not access my Hotmail accountI duly filled in a form online some three times. Nothing happened. I decided reluctantly to use a firm who said they could restore it for £39They duly did this saying it had been hacked in Russia!

I wrote a detailed letter of complaint to Microsoft, no reply to date...

On Monday ,March30th, 2015 , I was trying to enter my verizonEmail,My computer locked up and there was a warning concerning security protection . It would not let me intoThe program . It gave me a member to call(1-844-415 - 0000 ) .

A young man answered the phone and preceded to ask questionsAbout the problem I was experiencing with my computer . This young man claimed to be working for VerizonAs a tech support technician , and that he could fix the problem .

He then asks me to Let him gain AccessTo my computer in order to fix the problem . He also saysThat the service for this was free . I let him in to gain control Of the computerAnd was being introduced to a Security software that I needed To correct the problem .

I knew something was wrong in the way he was trying to sale the software…

I bought office 365 for a new desktop that I purchased. I downloaded the program and the icons came up on the computer. Then Microsoft took it upon themselves to attach this new purchase to my current account. They put the new card on my account and updated it another year out, instead of putting the program on the desktop it was downloaded on.

How did they access my laptop to do this. I have made (8) attempts now to get this resolved. A month has already run out of my subscription. I am told every time that I contact them that it has been sent to escalation and that I will have a call back within two hours.

Six days later and I still have a product that I cannot use. They have a very very poor customer service department. They don't correct mistakes. They have your money and they could…

I recieved call from Microsoft tech support in regard to frequent pop ups on home computer. paid $299 for 5 yr protection plan. after 2 weeks pop op began appearing again. today received call from tech support again standing they had installed the wrong program and they would have to redo the program to the proper one and it would cost me additional money.

If this is your company they did not even keep a record as to how i paid. 1. They do not speak enough English to properly work phone service. It was the worst service i have ever had and that includes the Comcast company.

I am so disappointed you Microsoft! The PC support is a fake! I contacted Tech support to see how to transfer email messages. with a picture of a face named Matt Folsom....! HA! 00 ! from the 'infections' YOUR India man put on my computer.

get rid of the infections YOU put in there. This isn't the first time this has happened. Every time I try to navigate these dang 'pop ups' pop up telling me to "FIX" my window errors. YOU FIX THEM. it would be nice for you to correct the wrong you have placed upon this consumer.

this department is probably just as fake as the rest of your features!

I do not want Skype! screw that!! Same thing about bing desktop! Stop forcing upon us, unwanted Microsoft garbage programs that we do not want!! Microsoft can smell my farts!

Microsoft Xbox hotline and revelation were notified by myself and the police detective handling my case that he needed the IP addresses used on my stolen x box one and he was told that no subpoena was needed for the information because a fraudulent charge was made on my account as well but its 12 days later and the detective has still not received the information which now decreases the chance of getting the stolen property back.

I find this very unacceptable because if they would have just sent the information the culprits would not have had time to get rid of the x box once I locked it. I find it hard to believe that Microsoft cares so little for their consumer base.

I wish someone would contact me and explain why nothing was done even with the direct communication with the detective…

Blocked out of my MSN email for 3 weeks and customer service had been terrible. Very very annoyed with Microsoft. Brutal service. I just need to get my email reactivated

I had purchased a gold pack from Microsoft. the duduction massage I have received for amount Rs 250/- . Still that gold pack is not activated. Pls reply.

I've been locked out of my Xbox one account for a month and the code that was sent back to has no use to me and I would very much like to get back into my account very much.

1 my computer fails to restart causing a trip to my local nerd. Thanks! 1 my computer runs slower or will not run an older app I still like to use. Thanks Again! I will try to buy Apple next time.

Microsoft has really not had it "together" since 7.

From 01/27/2015 - 03/05/2015 mirosoft made 63 unauthorized withdrawls from my debit card totaling $1,373.26. Thank you for taking food out of my family's mouth. Beware of buting on xbox live.

They allocated my well used account to another person then wanted to charge me for undoing their error. After 4 days of utter frustration and disbelief I will now use another how can this happen? The problems caused were immense!

per. please send me an email address. i'm disabled and in a wheelchair, getting ready to lose my place to live, due to no income, pending ssi, appeals process,in the emaill, i'll send you my mailing address,we need to get this issue resolved asap,plus i have a rebuilt Dell latitude D610,Laptop,won't upgrade or anything,in my response to Mr.

Bill Gates,i was being honest with the man,I was doing this,to obtain,the funds for our first Wiccan Monastary.

I was sold a Microsoft Assure package for $158 and when I tried to get help for an issue I was having with Access 2013, I was told it was a commercial product and would cost me $400 for a contract. I had specifically told the Microsoft people I used Access and was having some issues with it when I bought Assure. No problem, they said!

On top of everything, I got cut off my phone conversation after calling and being put on hold (about 30 minutes of wasted time). Microsoft if a bully and some of their products are VERY unstable. Going to try to get my money back, since the Assure package is useless!

to who it may concern. 00 which has left my account well into the red and unable to pay rent or buy food, petrol not to mention all the other expenses of a large family. I do not have any money coming in until march, this has left my whole family deeply distressed.

the only thing that we have purchased with the debit card from Microsoft was an xbox gold account for my two boys, they have no access to my debit card or the password needed to access my account. I need to know urgently why this has happened.

is it a case of fraud?. I look forward to your prompt reply.

I have a bunch of complaints. In 2013 I padi $149 for MS tech support. Out of 5 issues, MS solved ONE problem. " WHAT?! And so I had to go out and solve the other 4 on my own.

I solved 3 out of 4 problems. I could never find a solution for the 1 and ended up reinstalling windows. $149 down the drain. And do you know HOW they solved the one problem? com and install their software to fix my computer.

I could have installed and ran the toolbox and/or installed Windows for FREE!!! Another problem: The Microsoft Natural Ergonomic Desktop 7000 keyboard and mouse combo was the BEST combo they ever made and they quit selling it! Yet they still sell the 4000,…

1 and it sucks.

First off my games used to be separate,but now its in my main menu.

Second, they made apps for the photos, music and videos. Wtf ???

Third They put a lot of extra crappy apps on which no one actually uses like storage sense which only slows the phone. Fourth, no file manager or file directory, so I can't do shit with it. And last but not least, the updates keep failing.

I can't update apps because it keeps failing.