VanNessa Roberts
2019. 2020 because it was still making grinding sounds. Alex, the assistant manager, advised the front brakes were repaired and that the back brakes are needing repair. He further explained that only the front brakes were checked in November because those were easy to see.
Despite our request for both front and back brakes to be check, the back brakes were not checked at that time because the tires would have had to be removed; and they were not removed, assumed the grinding was only from the front brakes. Alex offered to take $50 off the cost to repair the back brakes.
That offer was unacceptable because he misdiagnosed the problem, the grinding sound, by neglecting to check my back brakes in November. Due to the severity of my back brakes and the unacceptable offer for a discount on…