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Motel 6

2.0
865 complaints

Address

4001 International Parkway, Carrollton, TX 75007

Customers report severe issues with room cleanliness including roach infestations, mold, and dirty facilities. Staff behavior is frequently described as rude, unprofessional, and unhelpful, with managers often unavailable or dismissive. Additional problems include billing disputes, lack of basic amenities, poor maintenance, and inadequate housekeeping services.

Common Issues

40% (139)
dirtyroachesmold
30% (104)
rudecursingharassing
15% (52)
no refundchargedovercharged
10% (35)
no towelsno housekeepingno service
5% (17)
drugsharassmentprivacy

Complaints

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Laurie Makin

Mar 2, 2022
0

com is another one who promised me a refund they asked for my credit card number promised me a refund and never followed through all's they did was play pass the buck it's horrible I'm escalating my situation so I'm not gonna let this go

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Tamara tate

Feb 23, 2022
0

The motel had no hot water and tefused to give me a refund id like yo get my recund this was a huge inconvenience

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Laurie

Feb 22, 2022
0

00 dollar lady and the other employee says yeah she got here awfully fast I was like wow your both bad mouthing me for no reason I'm sorry if it bothered her to deal with a complaint that required to much effort from her customer service is extremely important and if you have poor management that leads to poor employees because If a manager has a poor attitude then employees will act the same way like when I went there she was bad mouthing me to another employee so

they were making that comment the 40 dollar lady trust me I could have embarrassed her but I choose not to stoop to her level and be the better person and walk away maybe she could use a brush up on how to provide effective customer service one bad apple can destroy a business reputation because bottom line without guests you…

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Adelbert BLACKSTON

Feb 19, 2022
0

Stayed in Walton, KY on way home from cruise. We only stayed 6 hours and now hotel saying won't refund our deposit because bed sheets were wet. Our son is special needs and wears pull up at night. We put down pad on bed, but it got slightly damp.

We never used shower or anything as we only slept few hours and left. Staff at hotel saying that is damaged therefore no deposit will be refunded. We spent 10 nights in hotel for this vacation and not any issues except this!!!!

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Donna Bourne

Feb 19, 2022
0

Hi, I stay a LOT due to friendly pet policies. com for one night. Had a family situation and needed to cancel so I called literally just minutes after midnight on the day before. The front desk said no problem. com sent the request.

Still ended up being charged. I called the daytime manager and he refused to honor what the other employee said and wont respond to emails. This isn’t right. Super upset. Help?

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Lisa Turmaine

Feb 13, 2022
0

Absolutely disgusting rooms. We checked into one room, filthy disgusting and shower didn't even work. Second room, again Absolutely disgusting and filthy. I took pictures to prove it.

I will never stay a motel 6 again especially $118 per night!!!!! I will also let all my Canadian travelers know to avoid this place at all costs. Absolutely deplorable, disgusting, filth.

I will gladly share my photos to prove this review. The Kingman, Az Motel 6 is a dump.

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Maxine Niemeier-Poore

Feb 10, 2022
0

After staying at this motel repeatedly upon check in last night I was told that I was on a do not rent list . I was allowed to check in however . Fishy right ? I asked the desk clerk what the issue was .

She stated the manager put a note in the system stating there was a bad odor coming from the room . I asked her to check the room . She did and stated it smelled like leather boots . The next desk clerk knocked on my door and requested I put my son's boots in a garbage bag when he took them off .

Honestly he was trying to help the situation. Neither stated the room smelled like anything to do with my pet. This morning I spoke with the front desk and the manager Hasan told me something else had to have happened .

I explained that nothing had happened and insisted I speak to the property…

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Darrel R Dennison

Feb 10, 2022
0

When I got here room smell like smoke and had a guy throwing trash can down the hallway and door was hard to open up even though I had a key and no microwave in the room and put us on the front area where it is so noisy from the traffic and a prostitute ask me if I wanted to have sex for 20.00

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Christine M Gaines

Feb 7, 2022
0

Check in was 2 /1/22 checkout 2/8/22. when we walked in it was so nasty. There were roaches everywhere and I noticed there was no smoke detector it had been ripped of the wall The light over sink barely worked The sink was clocked up and roaches coming all out it.

We couldn't sleep at night time for roaches crawling on us and on food in microwave. They were on the toilet when you say on it. We both have Aurora immune disorders and this was so nasty. I would like a refund of her money.

I have pictures and if not resolved I'm contacting the better business bureau with them. Thank you

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Julaine Williams

Feb 5, 2022
0

so I went down to the office to alert them of the situation and they then provided me with a new key. I came up and still couldn't get in so the manager came up for about 40 minutes I was locked outside my room couldn't get to my medication or nothing.

And so I end up having to walk four exits up the road in the snow because I miss my ride once we were in my room they stated that the door maginism was messed up and they had to move me rooms they move me next door so yeah it was way out of my way to have to come in one room and pack it up to move it to the next door due to some they control when I got to in the room got finished bringing everything over from the other room went into the restroom to found a dirty pair of socks off under the sink not only that the tub was dirty and

somebody…

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Skip Pendleton

Jan 27, 2022
0

Ca. I’ve been able to travel all over the world and I’ve never come across poor conditions as bad as the The motel 6 on 901 N Coast Hwy Oceanside, CA 92054. The conditions look great on the web, but in reality they were really bad.

The first room we were assign to, was dirty the blankets were full of holes and there was here all over the place. We requested a different room, still, the rooms were Substandard. Blankets full of holes (do to smoking) stains on the floor and and loose hair on the sheets.

We looked at 4 rooms before we found a decent one. The next day we asked 4 clean sheets and towels. We were given sheets and had to argue for towels. The Cleaning ladies kept telling us what they couldn’t do, and that they were assigned only to certain rooms, plus, they didn’t have enough…

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Melissa Murphy

Jan 26, 2022
0

I arrived at Motel 6 on Tuesday evening at about 7 pm on 01/18/3022 I had a blow out on the front driver side and it was sitting on the rim. Since I was going to get a room there anyway I had it towed there, Wednesday afternoon I went into the the office and asked if I could charge my phone and

the lady at the desk said yes I could charge my phone I had been calling around all day looking for a tire that would fit my car so I could go home. I have stayed in this Motel 6 almost every week for the past 2 years and I have had very little problems while I was there until January 18, 2022.

My battery was dead because of the emergency flashers being on for 5 hours waiting on the tow truck to get it. On Wednesday night January 19,2022 at 12:33 am I was woken up by someone beating on my…

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Britani Jones

Jan 25, 2022
0

Hello,

My name is Britani Jones. I wanted to write this as I almost always stay in a motel 6 when I need a motel. I do this because your rooms are always clean and seemingly kept. Even though it is "cheaper", I have always been satisfied.

On Jan 23rd & 24th, I have stayed in your Motel 6 in Bernalillo, NM on Hill Road. I needed a "cheap" place that I was comfortable with, as my funds are very, very nominal at the moment.

I just wanted to say that I was very disappointed. I had a different room each night and both rooms were terrible, though the second night was slightly better. The check in staff on the 2nd night acted like it was an inconvenience to check me in.

Both rooms look like they have not been swept or mopped. There is debris and the outline of foot prints on the floors. There…

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Stacey walsh

Jan 22, 2022
0

No hot water for 3 weeks now, with no explanation or refund!!!!!

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Denise Peters

Jan 19, 2022
0

My daughter didn’t complain about the smoked ciggaret in her window seal,or the candy ikpbpbe week to follow was hell . she made it and after the last treatment we had paid over 900$ to save her life. We have the vet bills and diagnosis.

Be cause the rooms are not properly clean we almost lost a pet if 6 years. shes very seeet and ywants only for people to like her As we struggled with wondering if Merri wouid make it we had to go to a storage unit and my own cat got out I spent all evening looking for her .

I could not stop and take my daughter back to motel 6. Then she yelled st her telling her she should of called the police and reported me for kudnapping My daughter was hysterical and so hurt and so upset she died not handle confrontation.

The front desk was aware that my dsuwascSMI…

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Dylan Griffiths

Jan 17, 2022
0

It is 4:37 Monday January 17th I was at the desk getting silverware to eat and when the box gave out the worker on duty began swaring and giving me major attitude and when I told him to watch his attitude and that he was being disrespectful he proceeded to get loud and telling me I'm going to be kicked out tomorrow I have a voucher through opportunity alliance and if I do get kicked out I will be suing

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Lori Kemp

Jan 15, 2022
0

I had to stay at Motel 6 in midvale Utah bc of a flood in my house. It was okay for 1 or 2 nights but then they checked in guests next to us in the room that had an adjoining door.

The people came back at 3:45am and they immediately turned up the radio as loud as they possibly could. y husband and I called to complain 3 times from 4:30 to 7am. If course we had to work in the morning so we were miserable. really nice!

That says aot about the hotel right there. The front desk did NOTHIBG ABOUT THE NOISE WHAYSOEVER! ohhh but it doesn't end there. So I come home from work and a work colleague was waiting for me to give me papers to sign and as we walked towards room the front desk lady comes running out screaming and demanding for my colleagues ID!!

She was just giving me papers to sign…

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Jabrei Richards

Jan 9, 2022
0

Received poor service from motel 6. Bed sheets Weren’t even changed something was biting me as soon as I sat on the bed. I told management that a friend that stayed with me had been itching all night and woke up with several bites.

Management claimed that they didn’t have beg bugs and that she wanted to see a picture I went took pictures came back and she claimed that they were rashes but the bites are everywhere

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Donna L Dawson

Jan 8, 2022
0

Very dirty and dusty. No salt down when it snowed slipped and fell on black ice. 24 when my check out time was 12. And 1 other rude Spanish lady said check out time was 11. 22 am and the man at front desk said I could stay till 12 but he didn't make a note of that.

And the n he gave me room 130 and I walked in on 2 men sleeping but woke them up. Omg.

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Dina Altier

Dec 29, 2021
0

Room not clean pillows stink dirty overall bad I had no where else to stay for the money I had I feel I'm owed a night free at a better place..walls dirty bathroom floor dirty sheets dirty unhapoy

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Tyler & Rosalie Turnquist

Dec 27, 2021
0

Front Desk morning Shift 12/26/21 cursed me "F word" because I and other customer was upset because her car park in the driveway. Blocking everyone. etcs... So I went to her office calling that where is the owner of the car blocking the driveway because we are leaving early to avoid delay due to the snow storm.

It's so upsetting people been looking who is the stupid owner park in the driveway blocking everyone wasting and ruing our schedule. She came yelling at me that don't fuck with her. Her car is not broken or something she just park there until burried to the snow and stuck and blocking all the customers.

And because of her we are about to leaved 6AM wait for her until couple of hours. and got stuck until the road closed for 9 hrs. This Motel6 worker in Mammoth is the worst ever.…

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Patrice Drost

Dec 26, 2021
0

I stayed there longer than all the current workers employed there, except one. She has an apartment at the end of the hall, and she works the housekeeping crew or front desk sometimes. 00 have been taken by the staff member there.

Each time I said something about it all the employees made reference to one employee as if it was known by all. I moved out almost two weeks ago and had 19 package deliveries coming with Christmas gifts I waited two months for them to be shipped, only to have the ones that weren't kept by the employee were returned to sender.

I lived there over a year. And there was no need to send mail back like that. Thanks to them I had no gifts to give my family members this year. Plus I paid for those stolen packages that the employee kept.

She is on pro action for…

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Rosa Tamez

Dec 25, 2021
0

This is the second time that I work for your company and my check is not arriving and I don't know what's going on but I do not appreciate that and just because I don't work them no more does not mean I should not have my money because if money that I work for and I have the amount of hours and everything like that so can you please get back to me at 325-439-8578 thank you Rosalinda

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Jose Rodriguez

Dec 21, 2021
0

One if your staff had my car towed without the say so of her boss or the owner . When I talk to the owner he told me nobody there had the authority to have any car towed. So I called the tow company and they told me the front desk called and had them tow my car you can get ahold of me at 5157181890 in regards to this here

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maria

Dec 17, 2021
0

My son who is 18 rented a room with his girlfriend who is 17. they booked online and choose prospect heights because its close to ohare airport I went with my son to unpack. there was no little fridge like it side online not even a microwave for that matter!

I called the front desk and she said to use the trash can in the room and fill it with ice! but it did not end there got way worse. we come back to the room. my son has his girlfriend check in. Ms.

Zamora at the front desk tells my son they can not go to the room and said that he was a pedophile!!! my son calls me distressed (mind you my son has extreme social anxiety) mom she called me a pedophile.

of course, I return to the motel. my son and his girlfriend are sitting there scared when they did nothing wrong . the reservation…

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waquana smith

Dec 16, 2021
0

70 and there is also alot of other wrong charges i asked manger to look in too she stated she knows what shes takling about as i stated im homeless wit three kids no help and i was also told not to give me key to room wit out a payment which u can clearly see i have mad payments no counted for i have ben here since jan if u go back u can see other wrong charges i am 45 wit high blood pressure and

a stomach hernia i was also

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Vanessa Battaglia

Nov 23, 2021
0

We stayed at Motel 6 in Fairfield, Ca. The front desk staff and manager was disrespectful and rude. The front desk agent did not care to hear about my complaint regarding the cleanliness of there room. We are in a PANDEMIC (CORONA VIRUS) the room was completely unacceptable.

I was forced to rent a smoking room (gross) based on if I wanted another room I would be charged an additional $12 which is ridiculous considering the difference was a non smoking room! Room 136 wreaked of smoke, fly's, the walls looked as though they have never been cleaned or painted, The bathroom smelled like nasty urine the walls were filthy dirty, the doors and

door frames were nasty, the furniture was broken down, scratch marks everywhere and cigarette burns on the sinks counter. The floor was so filthy and…

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colin l. kendall

Nov 17, 2021
0

My brother and I stayed at the Motel 6 in San Dimas, Ca. from 30 Oct. 2021 to 5 November 2021 and we terrible disappointed. The mattresses were the worst we ever slept on. They were extremely lumpy. The lamp between the bed did not work.

The sheets were not changed while we were there. We were told they would not be until after we left. We had to get towels, wash cloths, soap, and toil tissue from the front desk. I got the impression the motel was a hangout for derelicts and bums.

If I am in the area, I will not frequent your establishment.

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Raymond Hauser

Nov 12, 2021
0

I have been an extended stay resident now since Sept 21st 2021. Motel 6 Southgate falsified records stating we check in October 29. So Jennifer aware of unethical practices I went and got affidavits from Three respectable business plus upstanding citizens in our old neighborhood.

We hired a local Christian shelters residences to help us move while waiting for our home to be completed and inspected. So she went and got affidavits from them on our September 21st arrival at Motel 6 . All the above fully aware of the real date.

My initials and signature were forged at Check in. My fiancé service dogs have been traumatized by the GM having us move rooms after lying to Jennifer the bug control guy said we refused to allow him entry that conversation is recorded with Ms Jamoua The bug control…

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PATRICIA MELIA

Nov 3, 2021
0

On September 29,2021 my son and I stayed in motel 6 #4826 Spring Hill Florida. The place was a dump and the tub was filled with water. The desk person refused to clean it or give me cleanser so that could but no.

He agreed to let us find another motel. My son and I didn't shower nor did we get any coffee in am. Reason was covid. Every other motel served breakfast. 21! Don't leave the light on. You won't like what you see.

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Beauty

Oct 24, 2021
0

The owner is rude and there's some staff . Member who is taken drugs off the street. And they raise the rate on people.

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Paul Halfelder

Oct 17, 2021
0

This is motel 6 in Tewskbury ma on rte 38 my problem is we rented room 222 when we got in there on October 15 Friday our room was not clean the bed sheets are dirty there where dirt on the floor and found a container near the bed with stuff in it (drugs).

So we got a new room it even worst rm 228 the ac don't work and the tv didn't work either so went front desk and they said they would fixed and never did. com. we are leaving a day early because of the conditions of the room.

We book the room until Tuesday but we are leaving Monday October 18 we had the until the 19 . I need someone there to contact me soon as possible Please. My number is 2162105652 Thank you.

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Kristy Guzman

Oct 16, 2021
0

Left bag behind on accident with cash. When returned completely empty cash was stolen

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Marialee pabon

Oct 16, 2021
0

The Motel 6 at 325 nye ave In Pendleton Oregon had the worst service ever besides the native woman that has been living there forQMIn Pendleton Oregon had the worst service ever besides the native woman that has been living there The price is varied I was charged 96 once I was charged $71 once and then I was charge 60 something dollars once but my neighbor claimed they paid $47 unreasonable prices is not right plus every day my key malfunctioned I wasn’t offered any service I spent a lot of money here and

they were unreasonable then they claimed my payment didn’t go through but My boyfriend went to work

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clint m bump

Oct 15, 2021
0

well i have been staying at motel 6 south in billings Montana for 7 months and the hole time i have been here i have sent in 30 complaints from noise complaints and not having any cold water in my bathroom and very pore wifi and this is my last week staying here because i am tired of sending in complaints wean they just dont care and

i sick of the way the property manager and a front desk work treated me this motel dont care about nothing but making the money and renting rooms to noise people and the people that i have been complaining about are still in that room above me after on going complaints every night because they cant bee quiet at night i have not had a good nigh sleep since i have been here and

i call the front desk every night to complain about the noise and this people have…

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Gary Wilson

Oct 14, 2021
0

Motel 6 in Winnemucca nv 89445 wife and I stayed here on11/11/21 and there was no heat in the room called front desk and was informed that they could not fix it but would bring us extra blankets temp got down to 28 that night so I called the front desk and requested a heater but was told that was not allowed, I complained to the manager in the morning but got no satisfaction

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William Huse

Oct 9, 2021
0

Motel 6 Denton TX. When I checked in there was a beautiful sign that said we appreciate our service members, and there is a discount for active and retired military. When I showed my retired I'd they said the sign means nothing, they don't honor military discounts.

How rude and totally non American.

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Chenaya sandcrane

Oct 3, 2021
0

Hello, I paid for a room a motel6 in Billings Montana for 2 weeks, between the end of Sept to the 12 of oct. The first might I invited a friend over and he was intoxicated and he was getting loud in my room I asked him to calm down because he will get me kicked out, I am 100 percent disabled and can not do things by myself.

My left side of my body is paralyzed do to a gun shot. My friend took advantage of me and was intimidating towards me and would threaten me if I tried to kick him out of the room so he continued to be loud and staff had guest compliants.

he left my room before staff came to and I tried to explain to staff it was him and he took advantage of me but they would not listen, and kicked me out also. I want a refund or at least 2 weeks back in the motel I paid 752 dollars.…

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Zal

Oct 1, 2021
0

Me and my family been staying in a motel 6 fir a few months now we clean our room every week like actually scrubbing with products we even clean the outside walls and door we clean there grill we do it all and some of the maids know this the maintenance guys know this they even do a walkthrough every week and they say its the best smelling it looks great and

we basically made it the most clean room but now after this new owner moves in he is worries that our room is disgusting and ruined like we get walkthroughs they even use blacklights now he wants to move us to a room on the other side of the building and the room is absolutely disgusting there mold theres cobwebs under the bed and on the ceiling everything is just gross and the floor is sticky and there is scratch marks everywhere the…

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Jarrod Hunsinger

Sep 30, 2021
0

I had to stop for the night last Tuesday. I remembered the slogan for you guys.. now I know why you leave the light on.. this was one of the worst…. No it was the worst place I have ever tried to get some sleep..

the room smelled the noise from a few rooms down was loud. The place should be condemned!!! A non smoking room with cigarette burns on the tub.. looks like a 2 year old put down the floor.. could see light around the door.

Oh and let’s not forget the plastic bag over the smoke detector!! I decided to sleep fully clothed shoes and all.. I don’t think I’ll ever stay at motel 6 again anywhere.

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Angelica hobson

Sep 29, 2021
0

Neighbors in 253 keep stomping and banging things

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Helen Butcher

Sep 28, 2021
0

I stayed at your motel in Bossier City, La on Airline Dr. this last weekend, and I had another bad experience. i stayed here in May and had to change rooms. No hot water, tv reception was so bad I couldn't watch it, fridge didn't work, no microwave, curtains falling off the track and no trash can.

This time, I had to change rooms AGAIN.

First room had no internet and fridge didn't work. I went to the front desk first thing in the morning, and when I returned, nothing had changed.

Second room had no internet, and no trash can, curtains were falling off the track, and I had to clip them closed with one of the hangers that had clips on it. Behind the door, the bottom wall facing had come away from the wall a good three feet.

I was put next to a room with a monthly room rental, and they were…

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inshallah dragna

Sep 26, 2021
0

noise doors slam every 30mins all night no rest goleta fairview 4/10 101.00 told staff got bullied

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Jennifer Engler

Sep 25, 2021
0

This place is BAAAD! And WE PAID GOOD MONEY!! 00/NIGHT! NONE of the phones work in the rooms! The TV'S half to MOST of the time DON'T WORK, or the remotes are DEPROGRAMMED. THE BED COVERS are just BLANKETS with ALL KINDS OF CIGARETTE BURNS!

I got HAND TOWELS ONLY FOR BATH TOWELS! NO REFRIDGERATERS OR MICROWAVES. My A/C FROZE UP the first night and I SWEAT ALL NIGHT LONG! The curtains are FULL OF HOLES! The door keys DEPROGRAM CONSTANTLY! And THIS ROOM DOOR IS NOT SECURE!

It looks like someone kicked it in and theres NO INNER DOOR LOCK/CHAIN! ALL OF THIS AND THEY'RE STILL CHARGING $80-100/ NIGHT!!!

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Sushil Kumar

Sep 25, 2021
0

Poor customer service Dirty towels with hairs Rude irresponsible management Motel 6 fremont North California

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Carol Patterson

Sep 24, 2021
0

They rented my room that I was renting to a complete stranger and he walked in on me while I was changing. Completely unacceptable. I booked thru Expedia. The hotel was at 100 greshamwood place. It happened on Monday the 20th of September

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Paul Hoffman

Sep 24, 2021
0

Kept having to update my room key . Sometimes it lasted all night other times I had to update it every use. Front desk was a joke. Used to stay between 6-8 nights minimum each month, but after cutting my stay short to change motels, I probably will not stay here again .

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Blakelea Plessala

Sep 23, 2021
0

i booked for the 17th-20th and i checked in and saw how disgusting the room was (looked nothing like the picture) and i called them to cancel the room because i wasn’t staying there. i was on the phone with some lady and she hung up on me and never called back.

i proceeded to call several times and no one answered. so i canceled online through the site i booked and i got a confirmation email and # for canceling the reservation. i was supposed to get my money back but never got it.

i didn’t stay there at all and i’m not paying $200 for nothing. i want my $200 back. it was the motel 6 on 9420 I-35 N, Austin, TX 78753 1 (512) 339-6161

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Michael Hunt

Sep 15, 2021
0

Albuquerque NM Coors Road location is the worst managed motel I have ever stayed at. My room had not been cleaned, no towels, burrito in fridge, no bed spreads, no cups, cracked ice bucket, very apathetic staff who had no interest in being slightly cheerful or apologetic about situation.

This was not an early check in, it was 6 pm. Shame. I had to go to office 3 times to get items as I found them missing.

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David T

Sep 14, 2021
0

This place is ran by a racist lieing old black Lady. She made up some bullshit reason that i had a lot of people going to my room when you can clearly see in the cameras nobody came into my room but the kids and my girlfriend.

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