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Nabisco

2.3
314 complaints

Address

9201 Wyoming Ave N Ste 160 , Minneapolis, MN, 55445-1851

Customers report widespread quality issues with Nabisco products including recipe changes that negatively affect taste, excessive breakage and crumbling of crackers and cookies, and significant reduction in product size and filling while prices increase. Many long-time loyal customers express disappointment and threaten to switch to competitors or generic brands due to declining product standards.

Common Issues

45% (71)
recipe changedtaste wrongpoor quality
30% (47)
brokencrumbledcrumbs
20% (31)
less fillingsmallerhalf empty
15% (24)
not sealedpackagingseal broken
10% (16)
metalhairgreen cheese

Complaints

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Gregory Krantz

Nov 9, 2021
0

This evening I purchased a pack of Nabisco Chips Ahoy Candy Blast for me and my girlfriend to enjoy while watching a home entertainment movie. When we got home we did our normal routine and began to watch the movie.

It was after she had opened them and offered me the cookie package to get some, that I noticed a small metallic glint. Upon me making a rather rude exclamation; we both opened the cookie package all the way up and descovered multiple small pieces of what we are assuming is metal.

We are both fans of the work your bakeries do. We both having worked warehouse and stocking jobs at mass distribution centers understand how frustrating the work zone can be. But to allow inspection over watch and health standards go ununinforced has me concerned not just as a consumer but also as a…

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Sue Cheek

Nov 4, 2021
0

5oz and when I opened the first box I was lucky to find a hand full of crackers that wasn't all crumbs. Very few were still whole. I'm not able to create a snack with broken pieces. So I opened the other box and it too was full of crumbs but that box was more like 50/50 maybe a little more crumbs but the point is I can not use them as a party snack when there isn't enough whole ones to serve all the people.

00 for both boxes and would like to be reimbursed. The store will not refund me just because half or more are crumbs they feel I can still snack on them just not serve them at a party. D. I will not pay for the shipping cost, I am however willing to mail them to you. D.

Which ever way you want to receive both boxes if that's what it takes before you refund me the money I spent on them…

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Bob

Nov 3, 2021
0

Lack of filling in double stuff oreos! Have noticed the filling has become smaller and smaller over last few years! It’s getting to the point that I am going to stop buying them.

Also the mega stuffed I have tried do NOT have same filling as regular and double stuffed!

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Rita T

Oct 29, 2021
0

Where r the CHOCOLATE graham crackers ??

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John R Cimmino

Oct 25, 2021
0

Wheat thins were burnt!

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John R Cimmino

Oct 25, 2021
0

Bought a box of Wheat Thins and they are burnt. Taste terrible,

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Judy

Oct 15, 2021
0

I have eaten these cookies all my life, 63 years. This year I have been disappointed, they are cooked too much, now have gotten smaller and less flat, which changes the entire experience, they are harder. The last time I bought them they were more better, thinner, light golden, and a delicate crunch.

But today, back to the small over cooked, minis in a regular Nilda box. Too bad, they were yummy for so long. Of course they don’t hold a candle to the Brown edge wafers, which were superb! Any chance this might get resolved ?

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Dawn R Grace

Oct 10, 2021
0

yet! I really just wanted to ask if there was anyway possible that Nabisco could bring back RETRO-TID-BITS? Those seem to be everyones favorite cheesy snack back in the 60s, and 70s so why not? Thank you. Please email me with any further interest.

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ROBERT DYSON

Oct 2, 2021
0

I am upset that I can not get the Triscuts rye from any store in Nevada. Please see about changing that ASAP Thank you!!!!

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Jack Sanzone

Sep 15, 2021
0

Hi, I don't know why it is but every time I buy Mallomars they are coated with what looks like a white powder. They have a funny taste with the powder or what ever it is.. I purchased them today at Walmart.

The address is 5571 W Hillsboro Blvd. Coconut Creek, FL. 33073.

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Kimberly martin

Sep 12, 2021
0

Bought a box of cookies . I didn’t receive a quality product . Cookies were full of air wholes,not. solid cookie, curled on the ends. We got a box of cookie fragments. Problems is a baking error not shipping. Please send coupon for a free replacement box. Kim Martin 4068 Madison Lane Augusta,Ga 30909

Thanks ):

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Sharon Lomax

Sep 9, 2021
0

Premium Fresh Stacks that taste like bug spray. 07JAN2022KE2305

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E Ladich

Sep 6, 2021
0

Go back to the cutout door for your Ritz crackers package with wrapped crackers, it makes it a lot easier for kids to get to.

Thank you

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Danett Dunlap

Sep 5, 2021
0

My package of regular oreos had cookies with no cream stuffing and only one side cookie. I was very disappointed to say the least!

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Avery Searles

Aug 31, 2021
0

I recently bought a bag of Nabisco Oreo lemon cookies, and half of the middle section of the bag was missing

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Kim Ivey

Aug 27, 2021
0

I purchased your handy snack breadsticks and cheese very regularly due to the fact that my grandson absolutely loves them. At over three dollars a box it is ridiculous for them to be tore up broke up and nothing but crumbs.

This is about the 11th or 12th box that I have purchased and had this problem. One was actually missing one breadstick. One has something extremely funny looking in the cheese. I still have plenty more pictures but it won’t let me upload anymore

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donnie Harris

Aug 25, 2021
0

I almost ate a hard piece of plastic from the crumbs of chips ahoy if I had swallowed the plastic it would've been tragic I wanted to alert Nabisco before contacting an attorney

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Marjorie Adkins

Aug 16, 2021
0

I can no longer tolerate tasteless and coarse full sheet Honey Maid graham crackers. Do not like health food taste and appearance. They were my comfort food for many years but someone has messed with the recipe. I have tried the cracker test and have switched to Great Value brand which has a honey taste and are not as thick and as coarse as the present Nabisco brand.

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Sharon Wiltshire

Aug 4, 2021
0

The last three packages of Chips Ahoy we have bought have 1/2 of the package is in crumbles. We buy a package EVERY week, so this is 3 weeks in a row. Perhaps the packaging facility has a problem. Perhaps shipping. Perhaps the Kroger here.

I just thought you needed to know. We don’t want to change brands. We LOVE your cookies.

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Kim ivey

Jul 21, 2021
0

I pay good money for the breadsticks and cheese but the past 5 times I’ve purchased them, they are broken all apart. This is crazy to pay that much for crappy products

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Diane Barnes

Jul 19, 2021
0

We are huge fans of Nilla wafers. The last 6 months or so we have noticed that they are not as crispy as they once were and have a much softer texture to them. Almost like they are stale. The most frequent ones were purchased at Target in Cedar Rapids, Iowa on July 15, 2021. They have a code on them of 25NOV21AZ105 15:03

We are wondering if this is just a carrier issue and they are not being stored correctly before being supplied to the shelf for sale of if something is wrong at the factory. We truly miss our Nilla wafers being crisp and being able to keep them fresh after opening the box.

Thank you for your consideration in reading my email. I do not often complain but lately this is how it has been. Maybe one crisp box out of the last 5.

Diane Barnes 632 Olive Drive NW Cedar Rapids,…

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Terry Adamski

Jul 19, 2021
0

The Nilla wafers I bought are burnt and not able to eat them. UPC # 44000 02734 & bought at target in Renton Washington.

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Rosetta Wise

Jul 5, 2021
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Purchased a 12 pack of mini wafers. Open them and some were soft so i checked the date it was fine. But i looked on the back of the bag and it was already opened. So i checked the other bags it was only 4 of them already opened.

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Tandi Wall

Jul 1, 2021
0

I buy Nabisco Premium Saltine Crackers and need them, as I am very ill and always have nausea and they are comforting for my tummy. I bought a box and FINALLY tasted the salt !!! I was hoping your crackers had been changed, since this is the best box I've ever had! Sadly, it stopped there.

I bought another box and I can't taste the salt. PLEASE keep putting the correct amount of salt on your Saltine Crackers!!! I need to continue to be one of your favorite consumers.

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Edward Maslyk

Jun 26, 2021
0

Talking with Pillsbury they say you are responsible for not making Pillsbury sugar free Muffins anymore. You apparently do not care about diabetics. We are in the process of boycotting all your products. We will use all social media to inform customers.

Thank you best of luck with your sales.

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Sonja Heard

Jun 25, 2021
0

Well, I know over the years products change. I understand about quantity and quality! But, your Nilla Wafers are horrible! Please go back to the original recipe. I can buy better cookies at the dollar store now. The Nilla flavor just isn't there anymore.

The cookies are small and sometimes they are almost burned! Please go back to the original as I can't take these little horror cookies anymore! They are dry and flavorless

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Julie McCormick

Jun 23, 2021
0

Box of Nilla Wafers bought from Giant Foods on fri. 6/18. Opened the box to have a snack today, and the wafers are REALLLLLLY HARD with like flour on the bottom of them. I've never tasted Nilla Wafers like this before. Threw the box away. :(

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Beverly Lopresti

Jun 14, 2021
0

I bought Nabisco nilla wafers yesterday with expiration date September 4th 2021 when I opened the box today to make one of your recipes the wafers were stale. I use no other vanilla wafers then Nabisco for my recipes. I was so disappointed I was making a dessert for company I actually went out but another box and the same thing they were still I purchased them at Walmart in Altoona Pennsylvania

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Barbara King

Jun 14, 2021
0

I recently purchased a box of the Nabisco Mini Nilla Wafers. The product looks good (as pictured on the box), the flavor is acceptable, however, the texture is not acceptable! The wafers are soft! Soft! This is not the usual product I have purchased.

I would appreciate a replacement of the Nilla wafers due to the issue stated. the "Best When Used By" date is: 18Sep21AX301

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Julie Robinson

Jun 4, 2021
0

Not so much a complaint but a huge disappointment. I’ve been eating Oreos for decades and especially love the doubled stuffed variety. So, when I opened my recently purchased family size double stuffed Oreo package I was very disappointed to find significantly less stuffing than expected.

They looked like what I would expect to find in a regular. There was approximately 1/8th inch of stuffing in each cookie. Please see the attached pictures. It looks like Nabisco has now down-sized the stuffing in the Oreo.

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Bonnie Brinkworth

May 23, 2021
0

I have been using your premium biscuits for many years however I have not purchased any for a few months I purchased the packet a week ago and upon opening and their impacts of for I might add they're all broken into pieces now granted this could happen in transit however the biscuits are so thin and smaller than they used to be that upon him and

spreading anything on them they break bloody-disgusting I am sick of getting ripped off by you companies everything is smaller or thinner but the price it keeps going up disgusting behaviour don't you realise people won't even buy them at all once they realise what you have done they are not going to buy biscuits to put into kids lunch boxes that are going to be in pieces when they go to eat them wake up to yourself and do the right thing by…

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Mary Cunningham

May 20, 2021
0

I have been buying premium crackers for years. The sleeves are getting smaller. The last box I bought, the crackers fall apart they are so thin. I use them for humus and they do not hold up. Your quality is really getting bad.

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Chad Godfrey

May 13, 2021
0

My family loves Oreos. We always have them around. We always have. Recently however, well over 50% of the last 8-10 packages of Oreos we have purchased have been significantly damaged. The bummer is we don't know it until the package is opened. The cookies are disassembled, the actual cookie pieces are broken, creme filling pieces are all over. If the packaging were damaged, we would avoid them. But this seems to occur internally. If this were a one time event, I wouldn't send a message, but 4 or 5 times is significant ....thanks.

Chad Godfrey

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Jodi Mohn

May 11, 2021
0

I purchased 2 boxes of mini saltines and the crackers have no salt on them. I buy these often an they have always been salted.

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Mike Joan's

May 11, 2021
0

I was in walmart o i10 and cortaro in tucson arizona Friday and one of your employees was yelling at another person on the aisle very load and rude. This lady was cussing and was just being very very rude. It really makes your company look really bad to have a person working for your company representing the number one cookie and cracker companie in this manner.

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Sharon

May 5, 2021
0

Purchase cookies from Sam's Club and Kroger's both the product was too burnt too hard cracked up horrible please contact me please this is horrible most embarrassing to try to serve you can't see the product before you buy it making in the clear bag

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Renee Puleo

Apr 25, 2021
0

I purchased 2 family size bags of the Nabisco Toasted Chips, Sour Cream and Onion flavor. Unfortunately both bags had plain chips them. There was no seasoning at all. I purchased this product for the flavor. I don't know if these bags got mixed up in production but I think its safe to assume that the entire batch would be like this since it was a problem with both of the bags that I purchased.

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Janet Eastridge

Apr 19, 2021
0

NABISCO PREMIUM SALTINES ARE A CRUMBLY CRACKER! YOU CANT EVEN SPREAD A TOPPING ON THEM WITHOUT THEM FALLING APART! POOR QUALITY!

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Ross Bryant

Apr 6, 2021
0

Hello I wish to lodge my dissatisfaction at that the quality of Premium crackers. I have been purchasing these crackers for many years. But now I find: - new packaging is appalling, waste of resources - crackers are smaller - crackers were broken in the ridiculous small packages - packaging is difficult to open - flavour is gone, now like cardboard - price has gone up What has happened to this product?

Extremely disappointing, what your marketing and product development team doing?? I will not buy this product again and will tell all my cracker loving friends and social media to boycott all of your products. Shame on you. I would like my money back. Please respond.

Disappointed, annoyed Attached is a photo, carefully opened pack with scissors (difficult to open by hand), all crackers…

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Sally Hansen

Mar 27, 2021
0

Nabisco used to be one of the leaders in baked products. Now it’s products suck. Along with their customer service. I buy their soup and oyster crackers. They used to be crisp and a nice cracker for soups. I had a car accident tgat broje my jaw and am on a soft diet buying 5-6 bags per week for soups.

Each week for past 8 weeks it’s been a different surprise including: big clumps of hard unbaked dough throughout packages, stale crackers, and now crackers are like little lead sinkers clumped in pairs with little crunch and act as big belly bombers. Called to complain and asked to escalate to quality control.

Had a very disinterested employee who threw 2 coupons at me. ) Fix u’r product!

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Janet Melby

Mar 23, 2021
0

Fresh Stacks is a great product...when it has not been contaminated with what tastes like perfumed hand soap residue!

I have two boxes...one purchased in Tennessee (10JUL2020KE2305) and the other purchased recently in Minnesota (22JUL2020KE3304). The one from TN tastes like it should, but the one from MN is the problem.

Maybe employees at a certain packaging location don't thoroughly wash the soap residue from their hands after using the restroom...?? Or maybe the problem is heavily perfumed soaps that are available for use in restrooms...

JDM

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Susan Riek

Mar 22, 2021
0

Gentlemen:

This is not a complaint, however something you might wish to be aware of. I was cut off three times trying to call the 1-800 number, so I decided to send an e-mail.

I purchase a lot of Nabisco products and especially a lot of Wheat Thins. I opened a newly purchased box of Original Wheat Thins yesterday and I thought something was off with my taste buds as they didn't taste right. I have never tried the Tomato Basil Wheat Thins, however these had a hint of Tomato taste. My boyfriend did not taste "Tomato", however he noticed right away that they weren't the Wheat Thins we love.

I thought I should report this as it could be that this was a one time "fluke" or it may have been a packaging error on a larger scale. This box was purchased at United Supermarkets in Midland, Texas.…

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Ashley Eckhart

Jul 17, 2020
0

I am an avid buyer and eater of the double nutty nutter butter cookies. I buy at least 10 packs a month if not more. The last two packages I have bought from Weis markets all of the cookies were put together backwards.

Usually I would not complain about these kind of things but they make the taste just a little off. I am extremely unsatisfied. I would like to receive some kind of coupon for this if at all possible. Thank you

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Diane Rodgers

May 8, 2020
0

I recently purchased our weekly family size package of Double Stuffs. I was extremely disappointed when I opened the package to find a total of 9 cookies missing from the package! I'm not sure how that happened, as the security seal was still in tact.

Possibly due to the coronavirus your quality control staff is reduced or something but it was very disappointing to buy your cookies and be shorted that many in one package! This will definitely make me rethink my weekly purchasing choices.

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Gene Kelley

May 8, 2020
0

I am 49 years old and bought hundreds of packs of Oreos for my kids now grown up and never really had much of a chance to consume. Now that they are older I have had a chance to enjoy them but very upset at the fact that I am unable to twist the cookie and scrap the filling out without them completely breaking into several pieces. In the past this was not an issue and was able to keep them intact and enjoy. It may seem weird but this does not please me that they are so brittle now and unable to enjoy them. I do not like the icing in the middle.

Thanks, Gene Kelley

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Mrs. McDowell

May 4, 2020
0

NABISCO HAS A DRIVER FIR THE COMPANY LOCATED IN GEORGIA THAT IS STEALING PRODUCTS AND TAKING SNACKS ABD GIVING THEM TO HIS FRIENDS AND STORING THEM AT HIS HOME HE DRIVES THE 18 WHEELER NABISCO RIG AND HE GOES BY THE NAME DOUG SOMEONE NEEDS TO INVESTIGATE HIM IN SUCH A TIME AS THIS IM SURE THE COMPNAY DOES NOT TOLERATE STEALING this is me reporting what I know is theivengly going on within the company costing the company more money lost

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Jeannette Gilbert

Apr 27, 2020
0

I purchased a box of sudried tomato and basil wheat thins and when I opened the box the plastic was not sealed. And no I did not eat them!!!

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Barbara Reardon

Apr 24, 2020
0

I purchased Nabisco Ritz Grab & go Expiry date 8/28/20 lot # 10:21 BI4-4 Handy snack 12 pack, upon opening 4 grab & go went to apply cheese to the cracker & notices a discoloration of the Cheese not ORANGE but GREEN so nasty was glad I did not ingest it but wanted to let you know my sheer disgust , as in a normal situation that would have gone into one of my kids lunches who most would not have noticed if open at snack time so

not sure of the shelf life for said product maybe is should be shorter

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Kevin Buchheit

Apr 19, 2020
0

I opened a box of Nabisco Honey Grahams. There used to be but now is no quantity listed on the outside of the box. Inside were three packages of crackers when there used to be four. It is obvious they turned the packages to make three fit in there, a 25% reduction in crackers for the same price.

After reading dozens of similar complaints about poor quality products coming from their Mexico operations, I will never buy a Nabisco product again. I will be sure to verbally tell others not to do so,

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Tishia Sessoms

Mar 26, 2020
0

I opened up my Oreos last night and several were missing. This is a rip off and because of COVID-19, I don’t want to go back to the store and get them replaced. This is a rip off.

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