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Netflix

1.0
230 complaints

Address

100 Winchester Circle, Los Gatos, CA, 95032

Complaints

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cay-lynn barlow

Jul 14, 2019
0

Netflix has aired winx club. that was once my favourite show, still is. why oh why is there only 1 season of winx on Netflix? it makes no sense its not even the first season. I would appreciate it earnestly if you could air all seasons of winx club please and thank you.

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HEMANT BAHUGUNA

Jul 11, 2019
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MY ACCOUNT WAS DEDUCTED 2 TIMES A MONTH FOR 2 USERS IN PAST 3 MONTH . IN DISTRESS I CLOSED MY ACCOUNT IN NETFLIX INDIA . REALLY SORRY TO SAY THAT THERE IS REALLY CHEATING.

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William Nist

Jun 13, 2019
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I live in Arizona. Netflix changed my DVD distribution center from Phoenix to various California centers a month ago. This has the effect of cutting the number of DVD's that I can watch in a month by more than 50% due to the increased transit time.

I phoned and asked to be changed back, but they said "they will look into it". I got one today from San Jose CA. If they want to cut my service in half, I think they should cut my monthly fee in half, otherwise this is just a hostile customer dis-service meant to enhance their bottom line.

I will be leaving Netflix after 14 years and 1641 viewed disks if they refuse to straighten this out.

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Mr. Lopez

Jun 7, 2019
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To whom it may concern (NetFlix)

I am a loyal NetFlix customer and I have a complaint about a Netflix original show called “when they see us”

I started watching the show and it started off a very good Movie Series. However, I became very annoyed and agitated how NetFlix tried turning this story into a medium for advancing a political agenda.

Bringing our president into the show and only fueling more unwarranted hate toward him. The actions of the detectives were deplorable with regards to the innocent young teenagers. However, this has nothing to do with our president. Trump reacted in the exact same manner I would have based upon what was communicated to the public. A young woman raped and beaten by young men admitting to guilt.

So yes many people were angry and wanting justice.…

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Michael Smiddy

May 3, 2019
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You cancelled Daredevil and now Santa Clarita diet. I'm thinking about cancelling you.

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david crick

Apr 19, 2019
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STOP playing random movies on my television. Whoever thought this up should be fired immediately! We pay for this service it's not a gift you give us, we should not be highjacked. I actually have a brain and am capable of deciding what I want to watch or not watch.

This is so disrespectful it defy belief.

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Bruce Townsend

Apr 18, 2019
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The Netflix original show "paranoia" uses theme music that makes it impossible to listen to at any volume. There is a consistent feedback note that cuts through every other sound and is intolerable. Too bad, looks like a good show

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Maria Ortiz

Apr 18, 2019
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50 every time an attempt was made to collect on my card. I had cancelled the Netflix 03/01/2019 and it attempts were still being made on my card. This caused my card to be charged anywhere from $2 to $3 each day or week.

I called and spoke to a Robbie who said I was a liar. I probably did not cancel. I asked to speak to her Supervisor and was told that I probably did not cancel. Point is Im the customer and I do not like to be lied to.

I know I cancelled by phone and online and for this information not to reflect is not acceptable. On top of the fact that the Netflix prices have gone way up. So when I asked for a refund on what I was being charged they laughed.

Im just one customer who is highly pissed at Netflix vs the millions of users you have. I have never had a problem in the past.…

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Suzanne Wheat

Apr 17, 2019
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At this point I can't tell how many N'flx films I have seen that are severely cut. You would think that the length of them would damage the bottom line. " I had seen it before so I knew that major scenes had been cut such as De Niro's hiding in the hotel at the end.

He's in there and suddenly he is outside facing a mob of people. In fact, they are there because inside he tripped a fire alarm. But in the ensuing N'flx scene he is ouside and the mob is still there but the sound of the alarm is blocked but there are fire engines and rescue vehicles outside too.

Without the scene where he trips the alarm, the scene makes absolutely no sense. Another theme that's blocked is the crazy Waingrow. All of the scenes involving him in other nefarious deeds are gone that amplify DeNiro's desire to…

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Charles

Apr 7, 2019
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Same movies over and over. Some have been on there a year over and over. Seems that for the price they would get newer movies.

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Sarah Douglas

Apr 2, 2019
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I can't get more than half of the shows to play on my tv, laptop,or kindle. I have called 6 times and told its my device. They all worked fine until 2 weeks ago. My internet has stayed the same, my devices have been the same.

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CQuinn

Apr 1, 2019
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representative contacted on Sunday mid afternoon was condescending, rude and refused to transfer me to any other representative who could assist without the annoying attitude. Truly disappointed with Netflix after being a paying member for so many years.

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Jessica Haden

Mar 28, 2019
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I am frustrated with the rate change and contacted Netflix chat to attempt to get my old pricing back. I was given the runaround by Ann Pauline M and I had to ask at least 4 times to speak to her supervisor.

She did not answer my questions. She ignored my request for her ID number. I was finally transferred to Sigmund Wendell. He was worse. He told me there was nobody who could grant my request. I asked for his ID number and to be transferred.

He finally told me they aren't allowed to give out ID numbers, which I have no way of verifying. He also said that I couldn't be transferred to anyone else because of the nature of my concern. Well, I think that's what he meant, his grammar was awful.

He finally told me we were going in circles and that he was ended the chat and ended it before I…

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joan kronick

Mar 19, 2019
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I received a movie from my list that was split in half and this is the second time in a few months that I have received damaged movies. Please check what you are sending out. I really don't want to cancel your services but it doesn't seem like I will have a choice if it keeps happening.

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Mike Larkin

Mar 8, 2019
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I have not been able to receive Netflix from my Safari browser for five days. I can retrieve any other address I ask for but Netflix. Can you help me? Thank you.

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bianca

Feb 28, 2019
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Hey, I am deeply upset that you are deleting on of my all time favourite series-The vampire diary's- I have not yet completed it, however I have fallen in love and am heart broken to hear that I will never get to finish it. so I beg of you please please PLEASE DO NOT DELETE IT thank you from a person who loves Netflix, and would be eternally grateful.

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Elly Ponce

Feb 18, 2019
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Velvet Collection season 2, Episode 2 has no sound. You can hear the background music but not the sound of the voices. Please fix ASAP

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richard lawson

Feb 10, 2019
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i have not accessed Netflix for a long time id say good few months id like u to check ur records as I have had monthly payments been taken out of my accound which I want a refund as im not using havnt accessed n tried to cancel my names Richard Lawson address 14 Windsor avenue clearview please sort out asap as don't want more payments taken n want prompt refund thx

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LISA ROCHON

Jan 21, 2019
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my account was charged twice $10.99 and $12.99 today please credit one of these prices. I renewed my account yesterday and I want the plan for $12.99

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Robert Hall

Dec 18, 2018
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A few months ago we were using Netflix. Netflix sent me a email and said someone had used my email for something and that I would have to start over with Netflix. I was a bit upset that Netflix couldn't just take a new email address or login...

I had to start from scratch! I just tried to sign up with Netflix and my debit card wasn't accepted. The card works for everyone else. I called in to your help line and all they could tell me is that my card was no longer acceptable to Netflix.

They would not (or could not) tell me why my card was not accepted. I am 75 years old and have worked with computers since 1969. I am not happy with Netflix and will spread the word! Robert Hall

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FRANK POMFRET WALKER

Dec 15, 2018
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99 EVERY MONTH FOR A SERVICE WHICH YOU ARE NOT PROVIDING. I CHANGED MY EMAIL PASSWORD WITH GOOGLE SOMETIME AGO AND SINCE THEN WHEN I TRY TO WATCH A PROGRAM ON MY COMPUTER I GET ASKED IDIOTIC QUESTIONS ABOUT MY VERY OLD PASSWORDS WHICH I HAVE LONG FORGOTTEN.

AND THE SYSTEMS YOU'VE PUT IN PLACE TO REMEDY SUCH INCOMPETENCES ON YOUR PART ARE NEEDLESSLY TIRESOME AND TIME CONSUMING AND DON'T WORK. THIS IS INCREDIBLY FRUSTRATING SITUATION

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Caleb Paulsen

Dec 6, 2018
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Every time I attempt to watch a movie, the initial attempt will always be an error. It says it wasn't expected despite it happening every time for months. I try to put a complaint in but there is nowhere to do it on the site.

I don't need help or an FAQ. I want to let them know that there is a problem and what it is so they can fix it.

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Laura Ferguson

Nov 17, 2018
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I get probably one out of 4 disc unplayable. I have carefully washed them in cold water with toothpaste so as not to scratch them. AND IT IS THE SAME D--- DISC. I am ready to switch to another company.

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Theron m Lawrence

Sep 17, 2018
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For over a month I've been trying to non English language movies , try keep doubling, if i want to read subtitles I'll read a damn book. Do something now

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Linda Sherman

Aug 21, 2018
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What has made Netflix change it's viewing format? There are no longer reviews, which I always relied on and even more annoying is the music that automatically plays. I don't want to hear it. I just want to find something to watch that appeals to me and the reviews were part of that.

I am considering finding a substitute to Netflix.

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ROSE BALDWIN WOODEN

Jul 27, 2018
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Netflix has been billing me for a period of time for 2 accounts, when they acknowledging only one account had any activity. Netflix agreed to cancel the account without any activity, however not to refund monies paid on this account due to them billing twice. I have never dealt with a company who is able to confirm no usage of their service or product, but unwilling to refund the customer their money. Calling the corporate number is useless, as the operator does not answer and the customer service selection takes you back to the same department who handle your call from the beginning.

I hope everyone reading this, start looking for another source of entertainment since Netflix has a lot of competitions. They will get the message soon!!Watch

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Clara

Jul 20, 2018
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I do not care for most of your new age programming especially the so call comedy of Michelle Wolf, I think that is her name. I prefer old shows that taught children good lessons like Hazel, My Three Sons, Leave it to Beaver, Andy Griffin and so on.

I do not want to be political correctness . I will say was very pleased with the no argument about canceling my subscription , I wish Apple could learn from you.

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pedro

Jun 9, 2018
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one of Netflix reps put in a block on my CC and now I can not use Netflix cause I can not pay with my only for of payment there rude response is to bad buy some gift cards to pay. that is unacceptable they need to take responsibility for there reps messing up and not make customers suffer or go through a hard time.

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A long conserative subscriber...but for how long?

Jun 5, 2018
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Why hire The No Talent Owe-Bamas? Worse mistake!

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Kay Robbins

May 22, 2018
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Netflix is unAmerican...any company that does business with the Obamas are not welcome in our home..we will be cancelling our subscription.Shame on you for doing business sea traitor to our country..

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zulfiqar ali

May 1, 2018
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I am watching many Netflix Shows on Netflix.

However, episodes are available much earlier on torrent rather appearing on Netflix in my region, which is, i think, unfair.

For example, recent episode of Lucifer appear 2 days ago via torrent and i can watch it today on Netflix. Can you suggest me from where i should view shows? for what i am paying for then? Is n't easy for me to see them free and earlier via torrent.

Please remove the restriction of time zone to make things fair and justifiable.

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Martina Hill

Apr 14, 2018
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I am 71 years old have been a Netflix customer for years. I do not stream, I receive dads through the mail. The last 3 months, I have to constantly send bad dvds back to you because they are scratched and unable to view.

This usually happens when the dvds have played almost an hour. I'm tired of waiting to get smothered in order to watch the ending. This is happening every time I get a dvd lately. What's going on?

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Holly Gilio

Mar 10, 2018
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I know I am not alone when I say I will be dropping Netflix if you go through signing on Barack Obama and his significant other for a show! It was bad enough we had to endure the worst presidency in modern history, but this POS just refuses to go away!

And you are enabling his incessant narcissism! Enough is enough! So consider this a warning, and I know I am not alone!

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Pam Balezos

Mar 7, 2018
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No matter what I am watching on Netflix, it constantly goes in and out the red circle spinning numbers and usually stopping on 25%. Drives us crazy. I know it is not my internet service because I have a brand new modem with unliimited usage. Please help me.

I really like netflix but it's being a pain in the butt and a waste of money......... I've been watching one episode of forensic files for over an hour.......... Thank you.

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Betty Copper

Nov 10, 2017
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Netflix usually works for me, but a couple minutes ago, it booted me out, and when I typed in my email and password, it just erased them and made me type them all over again. Although I have tried many times to log back in, the same thing is happening over and over again.

I know for a fact that my email and password were one hundred percent correct as well. I even tried powering down my computer and trying to reopen it, but no luck! I just wanted to have a relaxing morning and watch my show!

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ex-netflix customer

Mar 30, 2017
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Re. Grace and Frankie' Vibrator Billboard

Your company continues to produce classless programming.

I cancelled my Netflix account after you announced the 'Dear White People' series. Unfortunately I can't cancel it again! But I can make sure everyone of my friends know about your race baiting, stereotype promoting, degenerate programming that is completely unnecessary and unacceptable.

Just venting. Try producing content of which you're proud.

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heidi dowidait

Dec 22, 2016
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You guys sold out. I loved that ,(rarely), if I had a problem with service, (Dvd usually), that I could call tech support anytime, and someone would answer, and try to correct the problem. You really had excellent service, Now, if I call, I get transferred, to an automated voicemail, with specific call time hours, Really?

As you've cut your cost, your service has suffered. Long turn around time on DVD delivery, copyright errors on DVD's. reduced availability of tech support,( which is now overseas) . This has lowered customer satisfaction.. Example, I mailed 1 of my 2 Dvd,s Monday and it is Wednesday with no notification that it was received or a new one on the way.

We all are so disappointed that this is happening now, as many members we know, are too. Please consider this, as we've…

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Abby Weisberger

Nov 27, 2016
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I write to complain about antisemitic writing on the Netflix-produced Gilmore Girls revival. I am furious about this scene, which plays into centuries of hateful stereotypes of Jews as blood-sucking usurpers, financiers, and businessmen--culminating, of course, in the Holocaust. The scene in question takes place in the second episode of Gilmore Girls A Year in the Life, "Summer," when Emily Gilmore effectively kidnaps Lorelei's diner-owning boyfriend, Luke, to persuade him to expand his business by acquiring other properties and make it into a franchise.

She shows up at Luke's with a realtor and, against his will, whisks him away to a restaurant that is still in business and that Luke is clearly embarrassed to be informally touring, given the number of "I'm sorry"s he utters to the owner.…

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Cheryl Hamilton

Nov 16, 2016
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Just spent 3 hours on the phone trying to get Netflix to work. First person at Netflix told me I needed to go out and buy a wifi enhancer for $45 + to get it to work, without having me check to see if I could connect to another app, which by the way I could. That was after I spent close to 1/2 hour on the phone with her having me jump through all the hoops of plugging and unplugging devices and rebooting that I had already done before I called. I told her the wifi connection was strong....I have ethernet. Then she decided it was a problem with my streaming device...Samsung DVD player and told me to call them, because it was a firmware problem.

I called Samsung and jumped through more hoops and did a factory reset and checked to make sure it had the latest software updates, which it did.…

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Marilyn Naum

Oct 13, 2016
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I don't need 100 words to say that I find much of the language used totally unnecessary. Please when making productions leave out the use of Jesus Christ in swearing, the use of the "f" word and"mf". It's really not necessary to the plots of most stories.

As a Christian and a mother I find it offensive as do many of my friends.

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Dennis Kilishek

Oct 4, 2016
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Just got a copy of my debit card charges. 99. Why two charges on same day, for what? Now when I try to look for the 1-800 number on the Netflix website, they direct me to a support form.

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Danielle

Oct 1, 2016
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Netflix is not working on my PC. 99 for. Error code H7111-1931-404. I'm also not paying out to call Netflix (should use a free from mobiles number) & it's almost a half hour wait for live chat! Not that the live chat works anyway!

Even the free contact via the app is just a generic message about them being aware of streaming issues! Well where's me refund!? I've tried resetting everything & nothing works. So I expect my money back until this is resolved.

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Xander leon

Oct 1, 2016
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I was wondering what is wrong with Netflix. And it's been down for days. Because I am not going to pay for some thing that doesn't even work. So is there a way you can fix this if not tell me sooner so I can stop paying for this.

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Joan Szerszen

Sep 25, 2016
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I have contacted customer service and the Netflix streaming department four times by phone. Four times I have been told that its being worked on. It's been over a month and the problem has not been fixed. The program is The L word.

Two episodes have the problem. Season 4 episode 11 called Literary License to kill does not stream at all. Season 5 episode 12 called Loyal and true gets stuck and keeps repeating the same sequence. Two women heading for the dance floor.

The last person I spoke with in the streaming department was Jordan who did not seem to take my complaint seriously. Since I am paying for streaming, I expect to have complete service. Please take me seriously and fix the problem.

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John

Sep 21, 2016
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I keep getting emails asking me to come back and try Netflix service. Ok I'll come back as long as you don't ask for my privet information, unless I decide to keep service. Why would they need my credit card number if you're not going to charge me?

If the month is free then it doesn't require my private information, which I will charge them for. Unless Netflix wants to pay me $100 for my information, if not take me off your list.

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Steve Fleming

Sep 20, 2016
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Just look at my queue and you will see. I have 12 to 14 movies on a "wait" of some kind week after week. I have called your customer service number for the last SIX weeks, each and every week, and gotten the same scripted answers about why I have movies on a "wait".

How long is a short wait? Six weeks is not a short wait. Something is wrong somewhere if I continue to have this many movies on a wait week after week.

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Kendra

Sep 17, 2016
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I would like The Nightmare before Christmas, as well as Dr. Who back on Netflix. Every time there is something good on Netflix, you get rid of it. Why?

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Judy C. Doyle

Sep 11, 2016
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I received my most recent Netflix which was Alfred Hitchcock Presents and it was split. When I tried to put it in my DVD player it said this DVD cannot be played on my screen. This is the second time this has happened to me.

Please advise how other customers have handled this problem.

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Jim Ireland

Aug 29, 2016
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For months now almost everything I have in my queue has been in the 'wait' status. This used to never happen. Something smells and this sucks.

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Maury Rhodes

Aug 17, 2016
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Netflix raised billing prices and did not raise the quality of Netflix service. The new release list has but for maybe 2 or 3 titles has not change for over 2 years. Seasons for Tv shows are so far behind it's not funny.

I give you them about months to change this or I'm gone. There are better streaming sources out there like Hulu, Amazon Prime, and Roku. Netflix needs to up their game.

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