Norwegian Cruise

weve done many ncl cruises and love the shipping line. I use the gyms and enjoy a sauna after. why is the sauna chargeable on NCL Sun when I've used them for free on other ships?... this doesn't seen fair when it's the same shipping line as the other ships that haven't charged.

We've saved unfortunately this cruise as we both retire this year and have spent alot of money to pay for the cruise alone. such a shame

On Nov we took a cruise from Rome to Lisbon and everything was perfect until Cadiz and Malaga were cancelled We believe a credit should have been issued since there two ports in schedule not offered. Also we had to arrive one day before to Lisbon for another reason Kindly consider our request This was our first cruise with NCL and have cruised with many others with no problem

I have been bill twice the amount of 137.79$ on the 15 of february the first day of my cruise and I don‘t know what it is. Can you check it out and get back to me please, my reservation number was 46993764 on the Prima, stateroom 13160 latitude number 260108456. Thank you very much.

Cutting out shows on Encore.

my name is Forrest Fairley. I have cruised with NCL on several cruises. I currently hold as the leader of a group of 17 persons occupying 9 cabins a reservation on the Encore for departure to Alaska on Oct. 1. My reservation number is 47236006 and my Lattitude number is 232710559.

Sometime ago about 6 months + ago, myself and several individuals in my group made and booked reservations for the cruise I refer to above. We were assigned and were working with your agent, Juan Sanchez. Juan was very disorganized, poor in communication, poor in servicing questions with our group and ultimately by me calling and calling and he not answering, found out he had been terminated by NCL.

No one at NCL was proactive and reached out to me and my group in reassigning us, which certainly should have…

I had booked this cruise months in advance. I had then received a letter stating that there would be a fee that may be charged to certain people if they booked the cruise after a certain date. After reading, I had determined that the fee did not apply to me.

After being on the cruise after the 2nd day, I had realized that I was actually getting charged $20/day for a full week for 1 person. That is the first thing. Then the second day in, I had walked by the medical center on the 12th floor i believe it was, and there was a man hacking away, which obviously is not his fault.

But the last day on the cruise I ended up VERY sick. Long story short, I had gotten COVID and so did my boyfriend.

Also, there was more then 50 % of the people that did not have a place to sit at by the pool area…

Hi, I was on a Norwegian Cruise that left Miami Fl on 12-8-22. I had the worst possible experience getting a massage on board the ship. The room for the massage was right next to the hair salon portion of the spa AND had a door with no lock into the hair salon along with a second door to the hallway of the spa.

The entire time I was in the room, the people in the salon were talking at full volume and I could hear their entire conversation. That is not the whole picture, remember the unlocked door into the salon? Well, someone from the salon barged in without knocking in the middle of my massage. THAT should NOT happen!!!

I told someone in the salon after the session was complete and someone at the guest relations desk. No apology or money off the very expensive massage!!! Then when we…

Good morning, My name is Susan Argento.

I booked 3 cabins on the Escape, March 11-18. Reservation # 48622799 48622778 48623266 Case #07627970

Upon booking we were promised direct flights and travel with my group. This was recorded and confirmed by Val air resolutions Rep. My case was created late December and was promised a resolution.

We just received our flight confirmation which are connecting flights and my husband and son are on a different flight!

I have called over 3 times since the case was created with a promise of a resolution by Jan 16, 2023. Since we received no call back or update.

We would like what we were promised, direct flights with travel with promgram.

Please provide me with a resolution as soon as possible. Susan 416.970.2107 Sueargento@gmail.com

I was given a gift card for neck. I had to cancel my cruise due to COViD. I gave it to my daughter on primary now and they won't honor the card. What can be done?

I have been on several cruises aboard the Pearl and Jewel and had a fantastic vacation. I have never had a bad experience with any employee or guest until now. It has came to my attention that you have and employee by the name Trisha Budhai and I’m not sure if she is on the Pearl or Jewel but I have found pictures and personal messages from her to my husband that are not appropriate.

I am aware of the high ethics and standards you set forth for your employees and I question how she could have gotten to know him on such a personal level while we were aboard. I know that you expect your employees to be friendly and engage with the passengers but i think she went beyond having an employee to passenger relationship.

I will not let one employee tarnish my image of the cruise line and I will…

I booked a group cruise for 10, had to make some changes due to cancellations and have had to call back numerous times to ensure changes rate done. Mistakes were made with my booking and now they have one of our kids going on a separate flight without the rest of us.

I’ve spent at least 30 hours on calls and it’s still a mess. I am beyond frustrated and have never had this kind of problem ever.

Good Job NCL, you managed to destroy 16 years of travelling and memories we had since my children were in diapers. Today they are 22 and 18 and what was supposed to be a family time on a cruise long delayed because of COVID (and fully paid since 2020) and had to pay more today because everything is more expensive now (but I’m ok) and

the trip is shorter than my original booking of 2020 (but I’m ok with that) but still you managed to destroy it! Wow, your horrible customer service, your terrible fine print, terms and conditions, your lack of ownership, transparency, knowledge, advice, support, and even the audacity to say “it’s not our fault…it’s yours…!

Well done, bravo, everything that you are not supposed to do to avoid destroying a customer’s loyalty, you did and with no regrets…

No water when arriving in room ,no kettle ,food never hot ,poor selection of food ,nothing planned for Christmas or New Year only balloons,entertainment terrible all over ship from beginning to end of cruise. Thankyou for your attention Valerie and James

13-26 2022, we got on at Athens, on our first stop I missed the bottom step and fell on my left side on the cobble street, security was there from the town and got me a wheelchair and down the chairlift, on to the tender, that took me to the ship.

They took 3 sets of e-rays and discovered I had a broken/fractured left foot, they proceed to get a boot for me which was way to big, had no idea how to put it on, you would think between three doctors and three nurses they would know how to pull the papers out to stabalizer the boot on the out side, I'm no dr.

I'm 72 years old and knew it wasn't on right so I go back down and they still did nothing different. So for two weeks I was wearing this boot on wrong looking sloppy since it wasn't right. I feel this did my foot more harm not on right…

Reservations 50585643, 50586152, 50586099

NCL - NEVER AGAIN We are sailing Norwegian Sky on March 21, 2023. We booked the Cruise through NCL, and they were booking our airfare. We decided to fly down a day before to avoid an early morning flight, and was told by the NCL agent, Kern Mitchell that it would be no issue. We told him we wanted a flight around or after noon, and the reasons why. No problem.

Our flights came in last week. They booked us on a 6:15 AM flight out of Toronto, which means we have to be to the airport by 3:15 am and we have to leave home around midnight. There are 5 of us, we’re traveling with our 92 year old mother, and frankly, we are too old for that crap too. So that really isn’t an option we can take, and, they have us flying into the wrong airport. They…

I worked for NCL pride of America in Hawaii. I was told after working there I was still eligible for a discount if I ever decided to take a cruise. So I inquired about a discount for a cruise and I was told no.

I would have to still be working there in order to get a discount. I do remember at orientation being told I would always be able to take a cruise with a discount. I guess we were told this just to get us to do the job. I left.

NCL with double carpal tunnel you paid for one just about ended my career as a chef. At this point I would never use this company and I will let others know this company is not worthy. I will make it a point to let any and everyone know.

Never use Norwegian Cruise lines ever. Simply because nothing that is said is upheld. Not worth the money or time. S. I…

We have tried to explain our situation with a cruise we have booked for 3/25/23 to your customer service department and have been rudely spoken to and hung up on. We are traveling with our special needs son and the flight itinerary that was emailed will not work with our son having a seizure disorder. We then decided it was in our sons’ best interest to fly out the day before departure and return home a day later, as it becomes a health hazard for him to travel at the times we were allotted. How dare you not try and work with us. We are not asking for money back, just a different time as he has seizures. Shame on NCL for being ignorant, unforgiving, rude to deal with and overall just nasty. You are out to make a buck and could care less for the welfare of your passengers.

SHAME ON YOU…

RE: Booking 49442946 - Dear Sirs or Madame - I am disgusted with NCL travel cancellation policy. I plan to speak with an attorney and propose a class action. Herein are the facts:

I booked a NCL cruise package directly with NCL under the above booking number for myself and my husband of 50 years. My husband was unable physically to cruise as he is diagnosed with Parkinson like syndrome. I timely replaced his part of the cruise with my best friend. The package included the cruise air fare for me and free air fare for my husband and we chose the Haven stateroom. We were traveling with Yonnie and Bob Erickson and Susan Bracher, all in their own travel packages and separate booking numbers. We paid all of the billing timely to complete the obligations of the charges.

On 1/1/2023 at 2:10 am,…

Do NOT book airfare through NCL!! The number of lies and inconsistencies that this company refuses to acknowledge or resolve is devastating!! I wish I could give negative stars!! 1. We were promised that our children would be linked with our cabin and flight.

That is the only reason we allowed NCL to handle our airfare. Now that we are less than 60 days from our flight, they tell us we are all on different flights, different airlines, and flying hours apart from each other! ) 2.

We have told NCL that we have an autistic child who is afraid to fly and needs to be seated next to one parent. NCL claims they can not do anything to…

My husband and I requested America Sign Language ASL interpreter on the ship for our communication access for a week last October 29-November 5, 2022 But they didn’t provide us any interpreter at all. We are frustrated that we can’t communicate with anyone on the front desk and entertainment and more.

We paid full amount while hearing people got all access. IT’s discrimination for us. I wanted to get some money back for no interpreter

I just spoke to two of your staff from this department, one being the supervisor, EARLENE. I’m cruising with NCL Spirit from February 20 to March 4, 2023, with a group. My returned flight is different from the couple I’m sharing a ride to and from the San Francisco airport.

I asked the air dept if they can change my flight to coincide with them. This is the second time that this has happened to me that I’m not traveling with the group or the couple. I was relaying my frustration with EARLENE, the supervisor.

She was very rude and hanged up on me (what a kind of treatment to a returned customer and she’s a supervisor). She did not even offer to see what she can do to help. She kept reiterating about the air promo policy.

I’m sure that policies can be bend on special circumstances. This…

Went on the Gateway on 12/31/22 to Bermudas but never made it. I booked it because we wanted to visit the island. It was never about the Bahamas. I cruised before and I feel cheated. I will be posting my experience on all social media.

I submitted a claim and was issued case number 07483586. This was filed on 12/10/2022. To date I have received no response to my case and it is now 30 days! My request was quite simple. I need a full copy of the bill when I was in the infirmary on Norwegian Breakaway.

This should not be that difficult to produce. My sailing was from 11/27/2022 - 12/4/2022. I was in the Haven stateroom 16128. I need a copy of this bill for my records and so that I can file a claim with my travel insurer. com.

I appreciate your earliest intervention in this matter and look forward to receiving the requested documents within 7-10 days from this writing. If the documents can be sent Fed Ex rather than USPS I…

On December 18, 2022, we could not make our flight from Vancouver to Los Angeles to board the Norwegian Joy (Reservation #51354985) due to unprecedented heavy snow conditions, and so we ended up missing our planned trip to Mexico from Dec 18-23. We were sitting on the plane for almost four hours eagerly anticipating our trip until the crew members informed us to exit the plane as we would no longer be able to make our cruise boarding time with the amount of delay.

Upon arriving home we promptly phoned the NCL helpline and were directed to NCL customer relations. We filed a refund request from the website (Case #07547945) the next day. That same day, we received a quick response from Linda R.

at NCL customer services denying our request with a standard response without taking a closer look…

My son was injured in the Norwegian Joy due to 20 ft waves and a faulty shower door. The door exploded on him while getting in the shower. He was taken to medical where we were met with security. All they were interested in was protecting NCL.

They had zero concern for my son. They accused him of drinking which he was not, then asked if he slammed the door which he did not. He ended up with costs all over his arms legs and hands. All NCL could do was make sure they were not going to be sued.

I even had to sign paperwork that I would pay for the medical expense.

Meanwhile their staff said these doors break all the time. They are faulty and come off the tracks.

Ncl continues to sent information to ex wife K Bellmont ref, 5000005761944 or F4R6-0012222. Despite giving me and the BBB an undertaking not to do so. I just want these mailings to stop.

My first cruise on the getaway back in March was amazing No complaints at all.

However when I went on the joy in November I had a poor experience. The steward Eduardo along with some other staff was very rude. Parents were not controlling their kids at all, kids taking wine off peoples tables, being left attended at a pool (a 2-3 year old).

Couldn’t even have a relaxing meal due to kids being so disruptive. My embarkation was delayed to do an issue of the ship, not their fault but disembarkation was very poorly arranged. Didn’t get off the ship til after 9:30am, people were shoulder to shoulder touching people ..

I just could not enjoy myself this cruise. Very disappointed

Hello, We are coming on another cruise with you to Ireland and Scotland. booking number is 51279383 5/14/23 - 5/24/23. We have been loyal customers for a long time.

Last year we took the Alaska Cruise in August with you after having to cancel our first one in July due to Covid. The August cruise did not allow us to use the air promotion or due the land portion and it still was quite expensive. The air cost us much more then what we were going to pay with ncl booking it for us. Over $2,000.00 more.

I would really like to request a room complimentary upgrade to Club Balcony Suite. We are loyal customers and have been only cruising with ncl even though others have presented better offers.

Also, we have taken quite a few cruises and by now we should have moved from Silver to another…

I booked the trip with a Norwegian cruise travel agent. When I received my flight itinerary on 12/25 he had spelled our daughters last names incorrectly. I emailed him immediately and did not get a response. After about 5 days I called Norwegian directly.

They then informed me that they were going to charge me $300 to correct the misspellings. When I inquired as to why I was responsible for their error I was told because I had plenty of time prior to notice the error.

So even though it was their mistake I am impacted monetarily. They claimed it was the airline charging the fee. I have over 20 correspondence emails from the travel agent and Norwegian from May-August and not a single one shows the names of my party.

I did not see the error until I received the flight itinerary on 12/25.…

I have crossed another line for over 10 years I’m not “new” to the experience. That being said NCL website is very difficult to understand especially the pricing categories! A friend is planning a birthday celebration this summer on the Pearl out of Boston 7 days.

Looking at rooms I can’t seem to just get a room! Every single option HAS to include their free at see and more options stuff. Basically you are FORCED to purchase a package and in my case it will not be used.

I needed 3 balcony rooms so you can imagine how much it drives up the price-not very “free” lots and lots of hidden fees. I decided because I was at work I would try a quick chat with customer service offered on the NCL website.

My question was “How can I just purchase a room without a package” The customer service rep…

We went on a 7 day cruise. It was the worst for trying to see a show. They were always booked. The food was absolutely awful in the Garden Cafe.

For example, the cake was dry and the food wasn’t seasoned well. Getting back on the ship from Carbo was horrendous. It took over two hours. We were late embarking the ship and missed our dinner reservations. My husband and I have been cruising for over 25 years, but this cruise was the worst.

The Norwegian Pearl cruise to Panama and Columbia, Dec. 21- Jan. 2 very disappointing due to bad entertainment and terrible shore excursions. Every shore excursion over promised and under delivered. Most shore excursions included long bus rides (which was not included in the descriptions), sub standard experiences. Most excursions consisted of longer bus rides than the actual experience. Disembarking at the Panama Canal was delayed by 1.5 hours due to mis-management. In Costa Rica, the shore excursion bus filled with exhaust fumes causing a dangerous situation. If this was my first NCL cruise, I would never cruise with NCL again.

Davina Hickman

From the minute our car arrived at 12:30 pm, congested traffic started at the street turning into the pier. Big chaos with looooooong lines and the pax who lined up have no idea why they lined up. Since I cruised with NCL previously but years ago, I am familiar that we can drop off luggages first and proceed to check in since we printed our own luggage tags and attached to our luggages.

Having paying $99 for Priority Access has no benefit at all in this looooong queue. The staff do not seem to know how to direct guests who purchased priority access to a certain line and even I asked, I am told my line is priority access line, that is not true.

I learn later, the priority access line is the empty line that the staff not directed us to. Then, when we got our ship keys and ready to board,…

We have cruised with Norwegian for several years. Each cruise has gotten worse so we are seriously considering choosing another cruise line. Everytime we book a cruise with another couple they spilt us up on our flights and excursions. They tell us to book together and then the trouble starts.

They send us in different directions at every turn so then we are having to get different transportation and accommodations The rules keep changing for every cruise so you think you have it figured out and then it's different. We pay a lot of money for these vacations and make sacrifices in hopes you'll be treated well by Norwegian.

It's not that way any longer. Sad that customer service is no longer a priority for them.

On December 28, I called my ncl cruise consultant Mrs. Lauren Gomez to guide me about a problem that had arisen with my flight, due to the passage of the winter storm in the USA. This lady in a rude, hostile, unprofessional and disrespectful way told me and I quote; That she couldn't help me and wouldn't help me because I didn't book the cruise with her, that she was on vacation and

she wouldn't help me, that next time I should book with her and she would help me? Does this lady represent NCL? according to NCL when you have problems are you supposed to call them??? This lady is not very accessible, she does not answer my calls, text messages, emails and my voice messages on the answering machine.

She called herself my cruise consultant without me having requested it, I am requesting an…

When making my reservation (51506202) both my credit cards (master black & master platinum) were declined. Calling my bank (Aruba Bank in Aruba), they confirmed that on their side everything was OK, but that they repeatedly saw error-code 63, which means, "declined by merchant".

So not declined by my bank, but by your system. I spend hours on the phone with your UK call center, your people in Miami and every time the same result, declined. Attached just a few of the attempts, there are more :-( In the meantime, I paid with my credit cards for my flights, additional hotel, all without any issue.

As a last resort, I "borrowed" a credit card from one of my employees.

First his Mastercard, same issue, declined. Same error-code 63. Then I borrowed his AMEX and that went through. So, my trip…

I was on a two week cruise from Nov. 16-27th to Greece, on our first stop Santotina, I fell and broke my ankle, they got me back down off the cliff by chair lift, and onto cruise ship and taken directly to drs.

where three x-rays were taken and a boot put on my left foot. 5, still have not heard anything from you. The Drs. that treated me brought a boot out and said this was all that they had which was way to big, on top of that they had no idea how to put the boot on, they didn't even pull the papers out to stabilizer.

the sides, when I got back to my own doctor they couldn't believe that they hadn't stabilizer so my foot wouldn't be loose in the boot. I wore this for two weeks that way before I got home and saw my own dr. the next day.

They did wrap the foot was a little help but not…

50. I'm now going to cruise with you on April 23, 2023 and no credit to be found. I don;t know what happened to my credit. 25 each. 50. I have made about seven phone calls and no one can help me. Thank you,

My salesman was Eduardo Torres. He told me the purchase was not subject to any duty. 32. 32 returned to me. Thank you for your cooperation with this matter. I have the customs receipt if you need iI can send it to you. Charles Dombeck

was not made aware of Santiago airport fee until late. spoke vwith ncl about this and staff were surprised about it and not aware os same. travelling jan 1 2023

I always tip my attendants personally with cash and or gifts. resent mandatory tipping

Our reservation representative Jazmine. (@ Ext. 81234) never returned our calls after she received our money: paid in full. I have left NINE messages with no call back. - certainly did not happen. 2 of us have a 12 HOUR flight from Spokane: the others have a 5 hour direct flight.

Seems NCL stops customer service after they take the "paid in full" money.

To the President of Norwegian Cruise Line Corporation

I have reserved for a family trip to celebrate our son’s bday in your Pride America Cruise departing on Dec 24 2022 from Honolulu , HI and returning on Dec 31 , 2022 . We have asked for 2 rooms since we wanted to have two bathrooms . Here are the names: Room 1 Dr. NEELAKANTAN Balasubramanian Mr. Srihari Balasubramanian ——— Room 2 Mrs. Lalita Balasubramanian Ms. Shrinidhi Balasubramanian ——— All the bookings were done with 1 credit card . And our package included the Airline tickets All these were done around Aug 2022

Disappointment # 1 When we received the airline reservation information around Oct 2022, we were appalled / dismayed to see the family was separated and were booked in two different airlines at 2 hrs apart.. myself and my…

I’m trying to lodge a complaint and concern over an incident onboard recently regarding food allergy reaction. The complaint form has been rejected by server continuously so how the hell do you complain?

On 12/16/2022 on Norwegian Sky leaving from Miami to the Bahamas, an incident happened involving my 7 year old granddaughter Ari Mims who is deaf and another boy on the ship.

Ari was sitting in the jacuzzi leaning on the rails watching her mom and sister dance while I sat to the side watching to make sure Ari and my grandson who was in jacuzzi was ok. For some reason, this little boy came from behind my granddaughter put his arm around her neck and started choking her. Ari didn’t hear him come up because she is deaf. I jumped from my seat to run over there to help Ari as she was going in and out of the water. I stopped the boy and ran to the lifeguard to have him remove the boy. I must mention, this boy was asked to get out from another incident less than 5 minutes prior to my…

On in embarking the Norwegian Getaway on Dec 13th out of NY, we were made to stand several hours in cold with young childeren. On disembarking we were made to walk down flights of stairs with luggage and childeren as elevators were shut off at exit floor( very unsafe!!!) I have cruises several times with Norwegian and never had a bad experience.

oh i cannot do this complaint in less than one hundred words, please see attachments but there are more photos and 2 videos (one of the loud noise 24-7, the other showing the bracket). I want a call or response on what NCL is going to do as this was ridiculous and ruined my cruise and prevented me from doing the cruisenext which I was all set to do, and

may never sail with NCL and I plan in making it know to all I know and on line if I do not get a quick response and or not satisfied with your resolutions to me.

NCL will not refund deposit to me for cruise that was canceled. They have the worst customer service ever. They do not have the courtesy of returning calls to keep you updated on your complaint. I was told my refunded would be credited to credit card in 7-10 days. This was never done.

When placing follow up call I was advised it is non-refundable. They will not stand by their previous information.

To whom it may concern,

The purpose of this letter is to express my extreme concern in regards to the failure of your staff. On December 18, 2022, my boyfriend was having a medical emergency prior to disembarking. I called the emergency department where I reported that I needed help and didn’t know what to do. I listed the symptoms he was experiencing, pouring sweat, shaking, unresponsive, unconscious, and his eyes were rolling in the back of his head. I requested ice and water. I was then told to call double zero or room service. I proceeded to call room service and was told they would bring ice to our room. Room service showed up to my door with no ice and told me I needed to call guest services. At this point, I became extremely frustrated as no one was willing to assist. This medical…

My air reservation was originally booked to the incorrect city. When I phoned to correct the problem it took two weeks to get back to me. Since it took so long the air department booked me on ridiculous flights because everything was full.

I hate to start a vacation on a bad note this is my first time with Norwegian. I spoke to a supervisor Debbie who quoted all the rules and was very snappy and gave no help. It’s not a mistake I made .

My air was booked to wrong city. When corrected to the correct city the flights are very unexceptionable,I’m going all over due to the original mistake. I spoke with a very rude lady supervisor named Debbie ( no last name) that just wanted to state rules offering no good alternatives.

I don’t want to start on a bad note since I have not been on Norwegian before. Thanks for listening, Beverly Kiger