Norwegian Cruise

My wife and I experienced horrible treatment by members of the Spa staff while aboard the The Bliss during my trip to the Mexican Riviera. In addition to rude comments and treatment I was not permitted to access my benefits as a Platinum Member.

I booked a massage for my wife. Her interaction with the service provider went well initially. ).

However during the course of the service Rose attempted to sell my wife on additional services. My wife agreed to certain services but declined others. When she declined that changed the nature of her interaction with Rose. Rose became cold, detached and no longer the personable person she had been previously.

It was like attending a time share presentation gone bad. Why should a vacation turn into an unwanted sales pitch? Why should exercising your…

sent in my application for casino credit 3 weeks before October 15 cruise on NCL PRIMA called Casino Credit 4 times week b4 cruise always told i’ll have answer next day we are latitudes Sapphire finally got an answer at 2:30 day of cruise i was already on ship. Not happy that i had to go to my bank and get 10000 (ten thousand dollars in cash and walk around with it.I wrote a letter to the Ceo but never heard back If i don’t hear back from you i will cancel 15 day cruise i have booked Nov2023

I have experienced one of the worst services in my life with Your Air Department. Why are they so inflexible when the airline they booked me on is so willing to make the changes and at my cost?. And such exorbitant cancellation fees even 60 days before departure.

Latitude number 0915851 and reservation 49056930 NCL Joy Feb 25 We are scheduled to go on the NCL Joy on Feb 24, 2023. We have been scheduling our cruises through an agent and been on Carnival and Royal in the last 9 months.

However this one we went through NCL direct as we were assured the process was the best way to go. We were also told that if we found a cheaper rate somewhere else that NCL would meet that rate. I looked at your website tonight to check current prices and benefits and of course they say they go off tonight so I called to talk to someone and then a supervisor to discuss what I had found.

I was upset to think that the rates I am seeing are not the rates on your end. com) It…

Sometimes I wait for 3 hours on line for somebody to answer my call I am building a group and right now I have 16 rooms and have more people contacting me. But it so hard to get somebody. I was given a cruise consultant but she has not called me back.

I have more people to book. What do I do? Do not believe that I have to wait so long to speak to somebody. Please help.

I booked with Norwegian because it was advertising 5 free at sea promotions and also the second guest was free, I booked on the 8th November when Norwegian was running this promotion. I now find out that I don't have all the promotion only 2 out of 5 and I have to pay for 2 guests, what is going on, false advertising.

Please sort this fiasco out or I will go to someone who will. My reservation number is.. 50890827

We have 19 family members booked on the Norwegian Spirit, departing from Sydney Australia on December 22, 2022. Unfortunately, we purchased a package that included airfare and 3 nights before and after the cruise. We are stuck with NCL.

The flight booked by NCL has us arriving on the 21sr, the day before. We have spent countless hours calling and speaking to NCL personnel. They apologize and tell us it will be corrected, and nothing happens.

We are beyond frustrated.

My husband is a Vietnam Veteran with a service connected disability. He is unable to bend his knee 90 degrees. When we requested extra leg room, which we would pay for, we were told. No exceptions. Today we were told we could have made the request 75 days prior to cruise date. The staff is polite, but the do not care.

We…

Just before the pandemic, we booked a cruise to the South Pacific. We were to leave in May 2020...but the world was in lockdown.

Jump to Oct. 2022 and we finally rebook the cruise. The original cruise out of Papeete wasn't available so we booked the cruise departing out of Sydney and ending in Tahiti. The cruise was to go to the Samoan islands, Figi, Moorea, Bora Bora, Pepeete and Tahiti. Plus we were going to spend 3 days pre-cruise in Sydney. We were estatic.

Of course the cost went up significantly and we ended up paying over $15,000 for the cruise alone. Thereafter we added excursions, gratuities, NCL's pre-cruise hotel in Sydney, airfare from LA to Sydney, etc.

Yesterday, we receive information from a travel agent hat says that unless you're fully vaccinated with the 4 booster…

I was on a cruise from Nov 16-27 to Greece, I fell while on shore the first stop, ending up breaking a bone on the left side of my left ankle, was taking to the hospital on the ship ounce I got there. The DR Palermo/Dr.

Cayetuna and nurses,Rola, Barbie, Conelius, were on duty this was on 11/17/22, they took x-rays and found a broken bone , so they go get a boot and slap it on my foot not telling or showing me how to do this on my own. I kept telling my room mate that this wasn't on right the stablizers wasn't staying in place and it looked like a a5 year old put it on, finally I went back down and

insisted they show me how to put this on correct and I wasn't paying the $200 either, which I wasn't charged. Still no change in the way it looked but they sent me on my way. I had a…

I am still waiting in line to check in Norwegian Joy after 2 1/2 hours. There was no NCL contact or staff for first two hours and we are still outside the terminal building

This was our first time on a cruise and I was hoping it was going to be amazing however we had several problems. 1st was our excursion in Honduras. I booked an excursion where we were supposed to be able to hold sloths this did not happen we did not even see any sloths.

This was the only reason why we booked this excursion. I personally feel we should get a refund science this was false advertisement. Our 2nd excursion in Mexico was smirking which got canceled by the cruise line but we were offered 2 other excursions to choose from which we chose to see the Mayan Ruins we were under the impression it was the same cost as it was just an exchange out due to them canceling our booked excursion.

When I got the bill they charge me 185 dollars per person to go on the excursion. There is 4 of…

We have a current Case # 05042744 Booking # 48126690 Ship: Jade, April 24 - May 1 2022

We had plan for back to back cruises but in talking with agent about revisiting some of the ports we planned with NCL agent to cancel the 1st cruise. He told us to wait as there were possible saving and other issues. He (Deon) recontacted us and we canceled the 1st cruise. He told us all funding and flight info would be transferred to the 2nd booking (No Problem). When we received the final paperwork we noticed there was no outbound flight. We called Deon and he stated that yes this was his fault but at this date he could do nothing to rebook flights for us. We contact many other agents and supervisors and were told the same story. We now had to find and pay for our own last minute oneway flight Athens.…

I am traveling on a cruise 12/22/22 on the spirit with my husband, 4 children and my in laws. My daughter has ADHD and can’t do extra flights and long layovers. When I booked this I asked for a sample from my travel agent who said the flights would be reasonable and each sample had 2 legs each way and a 2-3 hrs layover between them. The flights we got 2 weeks ago were 3 legs each with 5 hour layovers. The return has us leaving from Auckland going back to Australia 11 hours flight and layover time in the wrong direction. My in laws have a direct flight from Auckland to LAX. Why can’t we get that same flight? Especially with a child with a disability?

My daughter with her ADHD disability can’t handle all the extra layovers and flights. I have called, begged and pleaded to have her…

I booked a cruise in June reservation # 49338620. Yesterday was the first time I saw NCL has a military discount. I chatted with a rep on line yesterday who showed me how to verify on ID me, I did that everything went through. Then I asked on chat how do I get the discount to show on my cruise and they told me just to call and they will take care of it. I called last night and I was told because the cruise I am booked on is more expensive now then when I booked that I don't get the discount. What does it matter what it cost when I booked it. Please stop advertising that you have a Military discount because it is disrespectful to our Military. I am a widow of a veteran and this just made me disgusted.

Regards, Sally Bacon

My wife and I had a cruise canceled by the Pandemic in 2020 we rescheduled it for March 25-28, 2022 (Reservation #4743273) but my wife took sick and we were unable to cruise with NCL. We didn't have insurance. We had prepaid $929.06, but only received a $488.00 cruise credit. We had a Request for Credit, Case #05087917. We were denied !! We cruise quite often, and usually spend over $2,000.00 each time. We're not comfortable cruising with NCL after losing over $400. We will likely spend another $1600+ for a 7 night cruise with excursions and drink packages, etc.

We're requesting a full $929.06 credit to be used sometime in 2023. Let's build up goodwill and become a valued future customer. We'll respect your decision, even if we don't agree with it. Regards,

Harvey Mangad Karen Paredes…

I can not talk to ncl direct. I wanted to change flight to be 2 day before Embarcation for my trip leaving out of Argentina. I am concerned with connections and weather delays and would rather be there a few days early.

It seems I can’t talk to anyone at Ncl and my vacations to go Guy is of no help. So today I cancelled my three. That we’re all back to back. My cruise last spring was cancelled by Ncl. The cruise before that we did 17 days at sea because of Covid.

Unfortunately I really enjoy the ships and cruise. But the office needs to get their act together and look after the customers. I don’t expect much response from this as big corporations forget it’s the little people like ourselves that keep them in business.

I am contactable at 250-205-0500 so I will look into another cruise…

Reservation number 47668168 We purchased a group package with 10 others on our sail. It took over 30 hours to receive our package AFTER being on board. Customer service on the ship could do nothing even after providing them with a final receipt from NCL showing our package.

I had to personally call mainland reservations desk to reinstate our package. I would like reimbursement for the day and a half we had not received the package we paid in full.

Worst cruise ive ever been on, nothing is inclusive. spent most of my days in my cabin sleeping trying to make the time go by fast i would rate it 0 if i could

My name is Dennis Bailey and my wife’s name is Mary Ann Bailey. We have cruised the Norwegian cruise line for a number of years through your casino at seas program. In the last five months we have done five cruises with NCL.

We have booked a January 29 2023 cruise on the Epic out of Puerto Rico. We are taking our son and daughter-in-law on the cruise. When we set up the cruise with the casino at sees group they linked our two reservations together to assure we would be on the same plane.

This cruise is under to reservation numbers (49858261, 49669017). We just received our air confirmations. On the reservation number under my wife Mary Ann, has her and our daughter-in-law flying out on a different flight then the other reservation number for myself and our son.

As I mentioned above when…

I have attached a letter addressed to Frank Del Rio (CEO). Please see attached concerns with Haven suite 16009 sewer smell, toilet that wouldn't work, brown tub water with pics, and tub base fallen apart.

I have gone on cruises many times on Norwegian. Enjoyed them.

However, we were to sail during COVID and our cruise was cancelled. I have spoke on numerous occasions to customer service regarding my refunds. I have given the confirmation numbers and dates.... 00. We have booked another cruise for April 5, 2023.

We have not had any satisfaction since our last communication which was more than 120 days ago. I would appreciate a call back at 732-547-8224 to discuss this remainder be applied to our next up and coming cruise. If there is no communication or reimbursement this will be our last cruise with NCL.

I am tired of calling and giving all the information over and over again. Kindly look up my name Frank Monto to gather the information you need. An speedy response would be appreciated.

I have submitted a claim report (#756252) and it says it might take 30 days to get a call back. I need to be called ASAP because if this isn't resolved I'm not going to pay for my next cruise which is due in a few weeks.. I'll have to cancel it.

Michael Pinkman 408-203-9243 mjpinkman@gmail.com Latitudes Tier Level: Platinum Guest Number: 244626628

Dear Sir. It’s 12 days before my 15 day Norwegian Bliss Panama Canal cruise and I’ve been dealing with a problem for the last four months with no resolution in sight. Through our booking my wife and I each get $100 each on board spending.

Back in 2019 on a Mediterranean cruise it was a Mixup with the onboard Wi-Fi. I was given a letter stating $100 credit on board spending on my next cruise which I am I have submitted this letter to Norwegian three separate times.

Last month while inquiring about my next cruise deposit I was hung up on and rudely treated and was sent another $100 on board spending as an apology. I have called and NCL numerous times and no resolve and my travel agent vacations to go has called many times and was always promised a follow up and never received one.

I need…

Problem 1, we had to pay $190 for 2 covid test out of Southampton at quayside when 3 days before cruise, we were sent e mail from NCL that we didn't have to test??? Both of us are fully vaccinated with proof Problem 2, NCL baggage staff broke 2 cases on our departure at New York and won't even respond to my e nails to get them replaced. I e mail EU guest services, everyday and still they won't answer me. Please help as this is a disgraceful way to treat anybody, let alone Platinum members???

Yours disappointedly P Vaughan

Scam

Hello. I am reaching out in hopes that someone can be of assistance. My sister has several health issues and saved her money, booked a once in a lifetime vacation cruise out of Florida to the Virgin Islands that was to depart on November 8th.

Due to the hurricane NCL changed flights schedules and boat departure. My sister never received the message that things changed and NCL refuses to reimburse her. She has no idea that I am reaching out. She had memory issues, diabetes & neuropathy. She is completely heartbroken.

It's not so much about getting her money back, she would love more than anything to still go on a Cruise. If the funds cannot be reimbursed, would it be possible to re-book her cruise for another time in the future?

Judy contacted customer service and was told it was her…

I cancelled my cruise 9/11/22. I have yet to receive refund of $1375. No one can help. Debit card used is no longer in service. Bank does not have funds. I’ve spoken to MANY rude staff who cannot help not will transfer me to someone who can.

I get run around and told procedures yet I do. It have my money! Vee was last person who refused to transfer me to someone to release funds. The 2 prior to that we horribly rude and I sat on hold for 30 min prior to speaking with Vee. Still no money.

Reservation number 48924419 Card 6754 is card number.

MILITARY BEWARE. I was quoted a price over the phone on 11/4/2022. I then asked if there were any military discounts available. ME, which I did. She then said that the discount will be reflected in my reservation. About 10 minutes after ending our call, I got the reservations (I made reservations for 2 rooms) and the price had actually gone up.

I called her to let her know the price was wrong and she said she'll call me back. I never received a call and she doesn't answer her phone or emails any more. I tried to get it resolved with another agent, but she refused to help.

I tried again with someone else and no luck there either. Then, the day before my full payment due date (11/13), I tried to call to cancel so I wouldn't lose my deposit. No answer. No call back. I emailed and left voice…

Zero star horrible horrible horrible horrible Terrible terrible terrible I booked booking no 50116718 I paid 85 % of money paid by credit card at time of booking and 250$ left bcos I have voucher I purchased last time cruise and I used that and later show balance 250$ These people charged 429$ and canceled full reservation Adora 250$ open balance So please never travel in ncl cruise line in life There is no courtesy and

I called spent 2 hours on holding one person to another and then they say we can reinstate if you pay 50% extra so please please beware of them I called same day they refunded money on credit card and I told just to reinstate same thing and I pay 250$ open balance by confusion and look what a shame and service They want to take advantage and want me to pay 50% more…

I booked a cruise less than 1 month ago that is now $359 cheaper. Apparently, the best / only option is a $359 cruise credit for a future cruise that I must take before 1 year by 11/27/23.

I have limited vacation time and may not be able to cruise again so soon.

In the past, I have been offered credits that did not expire or shipboard credits or upgrades. I am trying to talk to someone in Executive Guest Relations on this to see if they could offer me anything more in this situation to make me a happy NCL customer vs. an unhappy NCL customer.\

I cannot get through via phone or email.

Appreciate any/all help with this.

Shame Shame Shame the checkin process is below any level.

Your company has in writing the price and advertising false information they hacked my computer and my phone and changed the amenities right in front of mine and my husband we were in the middle of choosing the 5 free at sea for the casino cruise and all the prices not only changed in the middle of printing the school and things we were choosing all the writing on the pages changed to blanks.

I am so Gladd I kept the original paper from sea to prove this and they also increased prices from what I was given on Monday next willl be the ceos office

I am a travel agent with AAA ... I booked a norwegian cruise for clients thru pleasant holidays . My client lisa Anshutz NCL CF# 46820432 is travelling wioth CF# 46757535 Carrie Whitlock booked direct with NCL. Over the weekebnd they noticed their cruise went down by 1/2 they called NCL who wouldn't fully talk to them since we booked it but lisa said they lady they talked to said she could see it went down and

to justy have the agent call monday and they should be able to get future cruise credit or credit on this cruise or upgrade or something . They said she acted like it would be easy ... I called pleasant monday and they said 72 hours ...

In the mean time my clients friend said she spoke to NCL and they were giving her $500 credit and upgraded her wifi to streaming .... 00 almost 1/2…

You have an underage worker on your pride of america ship that gets drunk and disorderly

To Whom it May Concern: Before I begin to explain my issue I wanted to compliment Patrice Wiggan in your group sales department. She has done an outstanding job in making arrangements for my family of 14 to take a cruise over Christmas on the Escape.

My husband passed away on December 15th from Covid so the holidays are difficult. With that being said, I decided to take my three grown married children and their children (my grandkids) on a cruise leaving 12/24 from Cape Canaveral and returning 12/31/22.

I have taken several cruises in the past and I chose NCL because I knew they have always been among the best. The specials being offered by NCL including the airfare specials made it more affordable to take my family.

My total bill was $35,000. As I mentioned previously Patrice was very…

Dear Sirs,

We missed our cruise trip with NCL , Reservation # 50018132 -NCL Getaway ,on October 8, 2022 due to airline delay .

We have filed a request for a refund of $225.00 for bus transfers -Case # 07104613 , but it was denied .

We strongly believe the bus tranfers shoul be refunded as a good faith to retain customers for future trips with NCL and as a good practice of customers service relation.

We are earnestly requesting your re- consideration for this refund

Your assistance in this matter is greatly appreciated .

Sincerely ,

Phillip Nguyen

Need you to pay off case number 06303211. It’s been a month since I last contacted you people. Thanks

The following letter date 9/23/2022 was mailed to the Miami customer service office but have had no response to date.

Gentlemen,

Both my wife and I are frequent cruisers with Norwegian and other cruise lines. Our Latitude Numbers are 216483084 and 47681261 respectively. We were on the Norwegian Dawn under reservation number 47681261 European sailing on 8/26/2022 to the British Isles.

We had tremendous problems with the shore excursions we had booked for a multitude of reasons. First, since the ship was late leaving Amsterdam it was late getting into Bruges, Belgium. This caused us to have to cancel our first Excursion "Romantic Bruges" which was one of our reasons for that tour and we ended up using our own funds to take cabs into local areas this the first excursion issue.

Second, on…

MY COMPLAINT IS WITH NORWEGIAN CRUISE LINES. WE HAD TO GET A COVID TEST 48 HOURS PREVIOUS TO BOARDING ON SUNDAY JULY 10. WE BOTH DID AND IT WAS NEGATIVE. APPROXMATELY HALFWAY THRU THE CRUISE MY HUSBAND WAS NOT FEELING WELL.

HE WAS IMMEDIATELY ATTENDED TO AND WAS ESCORTED TO THE MEDICAL FACILITY ON BOARD. I WAS SO UPSET, THEY DISCHARGED HIM WITH NO DIRECTIONS OR MEDS AND THE AFTERNOON WAS A WASTE OF TIME, WE HAD TO STAY AT A BED AND BREAKFAST THAT WAS DEF OVERCHARGING AND HAD TO FIND OUR OWN WAY HOME.

I WILL NEVER GO ON NCL AGAIN UNTIL THEY MAKE THIS RIGHT AND WE DO CRUISE A LOT.

While sailing in the Norwegian gem my wife and I purchase an excursion for the two of us. While on board guest services advised us we would only need to purchase one ticket for the excursion. Both tickets were turned in to the help desk and we were provided with a single ticket for the excursion.

We were told we would be refunded for the second ticket and our invoice balance would show the refund. After receiving our invoice, we were not billed properly for the excursion and it is still showing two tickets purchased. Attached is a photo of the invoice.

The ticket should show one payment for “jetski safari on the Adriatic - double” but still shows two payments for single riders

Complaint Details I booked my cruise and flight wirth NCL on May 17,2022 to cruise on The Breakaway out of New Orleans on December 18. When you book online you can only book your first and last name, there's no spots to put your middle name or middle initial.

On October 21, 2022 I received an email with flight information which did not have my husband or sons full name which needs to match their passports. I called NCL to fix it & they said it would cost 150,00.

They said I had 54 days before my flight to make changes & I informed them I was 55 days out & she said their system shows 54. 00 for them to fix what they messed up. This seems to be a way for NCL to scam people out of money.

I'm not a new traveler, I have traveled outside the country many times and know the passport must match…

Prior to planning and paying for our cruise my sister and I explained we couldn't all fly on the same flight. I was told to us that wouldn't be a problem as long as they didn't book the flight. Our representative told us he would note our account. He lied.

I called and the supervisor was dismissive and rude and wouldn't allow us to speak with the resolution department. She stated she spoke on our behave. Why? I didn't ask you to. Mike the representative is nowing saying it nothing he can do even though we told him that my dad would never allow 3 generations to fly together.

My sister and I planned this as a surprise to my parents and now we're being told they can't change flight even though all calls are recorded and gave this information from the beginning. I don't understand. Go back…

To whom it may concern,

I am writing to you, to voice my GREAT DISPLEASURE for the unscheduled Port Changes. There are a number of concerns.

First, you announced this port change after the final payment deadline, this is unacceptable! Options should have been offered! Such as, Change the sailing date to get the destination we wanted, offered a discount or an up-grade, or the option to cancel the trip all together.

Second, there should have been an explanation as to why their was such a drastic change, not just some generic letter! VERY DISAPOINTING! This not only affected our ports, but our excursions also, we all had to rediscuss, replan, and prepurchase excursions for 8 people, was quite a task!

Third, my NCL cruise consultant had no ability to rectify this situation, which is also…

Our original family trip was amazing.

However, my family now has a person that is a full time wheelchair user. I sent an email asking specific information to see if this would be something we could do and they sent me a form that you have to already have a confirmation number to be able to fill out.

I then contacted the chat where they played hot potato with me because I stated that I was upset about not being able to get any information prior to booking and the form will not allow me to submit without already having a booking. The second CSR then sent me to a form that would not allow me to fill it out without already having a ship, date, and reservation.

She ended our conversation with: Georgia (10/19/2022, 7:37:58 PM): I have advised you of all the information I have available. If there…

I have contacted customer service regarding false/incorrect information they have given me and asked for a copy of my telephone conversation with them. They refuse to give me the telephone conversation and refuse to escale my complaint regarding them to a manager

Booking ref: 47307723 - flights arranged through NCL - on the day of travel to USA I happened to read an email from Delta airlines that our flight had been cancelled, this email was sent at 07:27. This was 5 hours and 48 minutes before our flight was scheduled to depart Edinburgh (flight DL209) we were told our flight had been rearranged in 2 days time (16.10.22) this meant we would miss the cruise ship (Prima) leaving from New York on 15 Oct 2022. NCL rearranged a flight to Dublin from Edinburgh at 23:25 then leaving Dublin at 09:25 that should get us to Newark in time to meet the ship prior to departing New York at 16:00hrs.

This has resulted in unnecessary stress for my wife and I, a missed overnight stay in New York an exhausting journey with little or no sleep prior to hopefully…

I booked a cruise for my mom's birthday to Alaska it was her first cruise my third. NCL booked our flights to and from Phoenix. We paid for transfers from the airport to pier 66. Well the transfer station is at Seatac airport and NCL booked us a flight to fly into Paine Field in Everett.

I made all the calls possible and was told I needed to contact the resolutions team. I ended up paying $90 for a cab to the pier so now I'm out the $50 for the unusable transfer and $90 for the cab.

We make the cut off time to get on the ship by 1 minute. If we missed it I would have had to pay out of pocket to get to the next port to get on the ship. I sent in my email to the resolution team and they sent me an email saying sorry for the inconvenience but per the air travel we are able to sent you where…

We are stranded in Miami. Flight had been delayed several times! Travel agent says all Airfare was booked through NCL. I Called NCL, on line 1 Hr they say can’t do anything! They have several partner airlines and are not willing to change anything anything!

We are stranded in Miami airport because one of their partner airline, British Air, delayed flight 8 hours and require guest to wait at airport from original flight time. NCL is doing Nothing knowing we will now miss the boat.

Telling us to wait it out and then use the travel insurance to get to the boat, book our own flights and claim insurance for reimbursement. I have been on the phone for several hours! Travel agent blames NCL, NCL says they can’t control flights and won’t help resolve.

British Air says sorry for inconvenience.…

Booked 2 separate cruises on the same ship. 00 different. I also wanted handicap room But it too late to get a doctor note. When I got to the ship . The people in the handicap room . Weren’t handicap How hard is it to ask to see proof.

I even went down to customer service told them . They told me they can’t do nothing. Plus we were still in port yet. The cruise was wonderful. The food was great.

NCL Norwegian Jade Sailing Date 25/09/22 Greek Islands Cruise. My wife andI have just returned from the above cruise. We booked the cruise package which included flights at your sales promotion in an Edinburgh hotel last winter. It was our third cruise with you further to enjoying previous cruises with you in the Caribbean and South America.

We enjoyed the cruise with one major exception. An internet package was included in our deal.

However we were unable to operate it and were looking for some assistance. The reception desk told us to go to the internet desk which we did on numerous occasions but the desk was never manned during the time periods displayed on the desk.

We became increasingly frustrated about the absence of he or she as they would have resolved our issue. Our overall…