Norwegian Cruise

Cruises canceled 2 years in a row due to COVID. Been trying to get a refund for 10 months

Client # 254646983, Reservation # 48215850 I have just about had it with NCL and am seriously considering canceling our cruise with NCL and never, never, never sailing again with NCL!!! This is our third attempt to have a cruise to celebrate our 50th anniversary even though we have now passed our 52nd.

The first was to be in 2020 which we cancelled due to covid. Then, we were to sail out of Dubai in February of this year, but that was cancelled by NCL, so we booked this Panama cruise for October 23/22 to use up our cruise credits.

We chose this one based on itinerary, but that is changing rapidly. I know NCL has the power to change itinerary. I accept that. But when it is done so far in advance, (not required due to weather or political reasons), consider transparency.

Let your customer…

To whom it may concern, I just got off a cruise with you guys sky everything was good until on my second day . I went to the medical office with a big headache and I talk to a older nurse in the sky cruise and she was been rud by not even letting talk i untherstand the Policy of the company in not giving medication with out talking to your doctor .

But she could of check my blood pressure sense it was my second day with pain . She was pushing me out and talking over me and say is nothing I could do for you is rude to me .

I have blood pressure problem and had a heart problem she could of check my pressure . I’m disappointed because I like the cruise but my health is important to me . I just wanted my pressure check and she Lock the door when she kick me out .

Look at video if you have…

Have called multiple times requesting information on FCC due from cruise canceled by NCL because you could not book airfare to get to cruise in Venice. Have talked with Roxanne S on 08/12, Rosalyn on 09/06, Karla on 09/12, referred to Norma but she never called back.

NCL has poor Customer Service. Case # 05926479. AON Case #900310287. Would appreciate someone contacting me to resolve problem. Should receive 100% Refund for all the aggravation I’ve gone through. Just found Claim #22NCL10125. 781-331-9287

Reservation #46303083 Boston roundtrip and Canadian Maritime Aug 26-Sept 2, 2022 During this trip my husband contracted e-coli He used the hot tub several times and your pools. In addition he had a pedicure. On Day four he experienced uncontrollable urination which lasted the rest to the cruise.

He had to wear Depends. On Sept 2 he went to his primary for a urine lab test. The results showed e-coli and prescribed meds. We had another trip a few days later. Dr, did not want Gary to leave the country.

Therefore, his trip was cancelled for medical reasons. ) I am asking NCL to help cover costs for his inability to travel , His NCL cruise was ruined due to the fact he contracted e-coli while on board your ship. Please advise.

That cruise was our 50th anniversary gift to each other. Not a…

If I could rate NCL less than a ONE I would! The cruise itself was less than average - they up charge for drinks, getting in restaurants always required a wait or you couldn’t get into the specialty ones. We had an on board credit that we were told we could transfer to our son and then I got a big run around to do it.

Trying to book a cruise for October for him and they still haven’t tranferres the credit. Customer service could care less. They refused to help out at all. Will NEVER cruise with them again

I really wish I would have reviewed the rating of NCL before I booked a cruise. I am a newbie at cruising and I am thoroughly disgusted that I cannot get a copy of my statement. It was supposed to be left on the door at 6 AM and it never was and then of course NCL wants to usher everybody off the ship in a hurry.

I called guest services to question two charges applied on August 19 and they could not identify them and said they would call me back. Which they never did. Of course, I didn’t have time to wait in line with all the other people complaining about their cruise.

I have submitted a request to NCL, but seriously it is going to take over 30 days to receive the information. I cannot understand why The statement was not left on my door and why someone cannot email me properly a copy…

NCL personnel, multiple Canadian immigration and visa departments, including Canadian immigration officials at the cruise ship dock were asked about a Guatemalan's need for a visa on an Alaska cruise if she would not be disembarking in Canada. After multiple contacts with NCL personnel and Canadian border agents, we had been assured by everyone that no Canadian visa was required.

At time of boarding, the NCL boarding agent refused boarding. The passengers were told that if she boarded and it was determined that she had no visa, the Canadian police would arrest her. With this assertion, the woman and 5 other passengers did not board.

NCL has refused a refund saying the passengers are responsible for checking about visas. Despite our multiple contacts with NCL and with the Canadian…

Extremely disappointed.. Poorly informed hundreds of passengers regarding covid requirements.. I will not recommend NCL.. This appeared to be a set up . A team was better organized to deal with the testing yet getting to rooms wwa poorly organized poor!!!!!

NCL from Seattle to Alaska big disappointment.. Thanks a lot NCL for ruining my trip… This was suppose to be one of my bucket list trips .. Not ! Not happy!!

Received a mailer from the casino department and saw all the free offers to book and cruise with Norwegian. We have been looking at cruises now that the vaccine mandate is over, and with the mailer, the offers and the ship, we thought fantastic!

Well we booked it, and wondered why it was so much more than what we had planned. Tried to chat online but since this was a casino promo, we had to call them. Tried to call the past few days, finally after 20 minutes on hold, got ahold of someone.

Come to find out that if we had read the tiny tiny print, the cruise date we just purchase did NOT offer the free 3rd & 4th traveler and apparently this is the ONLY sailing that does not offer that. NO WHERE!

AND since we just booked this week, we are in the penalty zone for cancelling or changing our…

My husband and I travelled with Norwegian Cruise Line on August 28th 2022 from New York to Canada ,& New England. Cabin number 5786. We travelled on the Norwegian Breakaway. After boarding on the 28th, when we were on the top deck (deck 16 H2Spice Bar) I was bitten on my right leg.

On the morning of the 29th of August 2022, my leg at the bite area was very swollen & sore so I attended the medical Centre to have it looked at. I was told that it would be $149 for the consultantation fee.

I had a blood test done and 3 different drugs flushed through a cannula in my hand as I was told that it was infected with Cellulitis They also gave me antibiotics to take. I was not told of any other cost to me or asked if I had travel insurance that would cover this.

17 from my bank, which has put me…

In 2023 we was booked on your new Viva ship maiden voyage this maiden voyage was move back into August 2023. We was given the option to cruise on the Getaway ship at a reduced price or get back our booking fee that we have had with you for over 3 years we cruise with NCL on a regular basis.

My complaint is that there was no option to move our cruise to the Viva ships maiden voyage in August why was this not an option. This should have been offered to all people that had booked this ship for its Maiden voyage.

We didn’t take the option to sail on the Getaway because we have been on the NCL sister ship the Epic the idea of a cruise was new ship Maiden voyage. Please explain why this option was not given to use to move to the Viva in 2023 at the same price this is very disappointing Will be…

Hi Renzo I hope all is well I hope you can assist with an issue we have. On our med cruise Sue had an incident where she slipped on the deck due to a spilt drink which had not been cleaned up despite staff being informed. ( this was a dakeri or similar obv spilt by another guest and was extremely slippery). We made a statement to a rather officious security officer, however have heard nothing back not even a form of apology of concern . I’m afraid this experience has darkened our view of NCL customer care. Pls can you provide me with contact details for someone in customer complaints who may have some influence in these matters. Regards Kevin Byrne

This was sent on 30th July to Renzo Cordova with no response chased you again on 20th Aug Pls can I have a response

It all started when I checked in at the pier in NYC. The Breakway was late with the off boarding and we had to wait an hour in the pier. Then when I was finally let on board my room wasn’t ready.

The real problem was whenever I as a question I was either given the word answer or the staff had a blank face and didn’t know the answer. The lines at guests relation was consistently long. If you called on the in house phone they system hung up on you.

Either way you were force to wait on a long line. One day I came back to my room to see two shipmates watching the stateroom boast cleaning my bathroom. I asked what’s wrong and I was told they were checking that my cabin was operational.

They said my room was selected randomly. I checked with guest services and there wasn’t a record of anything…

We do not board for 3 more days but if our experience is anything like it’s been this far it’s 0 to 1 star. We are a group of 10 sailing on the Encore to Alaska departing from Seattle on 9/4 with Haven House :5 cabins. We booked months ago and the process has been VERY difficult that I would not recommend Norweigen nor cruise again due to the difficulties in booking spa , dinner , excursions and port changes last minute.

The amount of time it takes to book excursions and services is truly mind boggling. You book one at a time and give ALL information each time for each booking. As you can imagine , it takes forever repeating name of ship , dates , passenger , credit card etc. On two occasions the Norweigen employee took a break and I needed to call back. Other times , trying to make…

COMPLAINT 120214 - 48749366 EPIC cruise 21-8-2022

This was our first Cruise and we hoped to find some rest and see some beautiful citys We are 62 and 64 year old.

First the positive experience:

Rooms were perfect, clean and very well serviced. Top quality. Very friendly staff Boarding was ok and relatively quick and suitcases arrived on time at the rooms. Food was good, the city trips were very good.

But,

It started already during boarding. We went to deck 15 outside where we ordered a cappuccino and an expresso cafe and find out that we have to pay for that. Was not included in the beverage package we purchased. This was new for us

The 18th of July we got a mail from NCL that the Sportcomplex and Spice H2O was closed during our trip, which is only for adults. When I called to…

12014 - 48749366 EPIC cruise 21-8-2022

From: Andries van der Voort To : NCL complaints/Dreamlines

This was our first Cruise and we hoped to find some rest and see some beautiful citys We are 62 and 64 year old.

First the positive experience:

Rooms were perfect, clean and very well serviced. Top quality. Very friendly staff Boarding was ok and relatively quick and suitcases arrived on time at the rooms. Food was good, the city trips were very good.

But,

It started already during boarding. We went to deck 15 outside where we ordered a cappuccino and an expresso cafe and find out that we have to pay for that. Was not included in the beverage package we purchased. This was new for us

The 18th of July we got a mail from NCL that the Sportcomplex and Spice H2O was closed during our trip,…

The customer service provide false information. During the conversation with customer service, the information I was being told to raise for a Drop Price request is that I should raise it as close to departing date as possible to maximize the benefit.

However, after I submit my request 5 days departure, the RD team reply that the request will only be accepted 14 prior to cruise date. I really don’t want think in this way, but this makes me feel like a scam that the company was trying to prevent to let customer get credit from the price drop…

NCL Air flew us from Orlando to salt lake to Seattle for a 12 day cruise tour which included a 5 day land portion. We never received any documents telling us what to do when we land in Seattle. I called and they said look for an agent in baggage claim.

Well no agent was there and I called NCL and waited 1 hour on hold and 4 more hours in Seattle airport only to catch another fight to fairy, Alaska. This was my wife and I 40th anniversary trip! I asked what they could do for compensation for them leaving us stranded in Seattle and they told to file a complaint online and wait 8 weeks for a response!

They made a horror of our travel day up for 24 hours due to their incompetence. I love the cruise line but NEVER trust them with your travel arrangements. 2-4 hours on hold and then you’ll get…

Still waiting on refund from cancellation made correctly on May 19, 2022. Have called Norwegian multiple times. Promises made but not delivered. Impossible to reach somebody in the resolution department. Have been put on hold for up to 45 minutes and no one answers.

Today is August 30, 2022.

Worst boarding ever. NO AC in terminal, not signs helping you figure out where to even get the damn ship. count ‘em 5 emails asking to watch safety video. And then once more on board. Uploaded all requested documents re:Covid - and then asked again at terminal.

Platinum and sapphire travelers, and by far the worst of many.

We got of the spirit on august 15 and luggage was not transferred to the airline and we paid for that pleasure. 68. WNt to be refunded our money. Thank you DAvid Biren

Norwegian Cruise Line: 47328635 Norwegian had a special for flights to our cruise which I booked on 11/12/21 for flight date 9/22/22. I also paid for a "Fly With" to insure that we be on same flight with Michael and Joyce Boss, Reservation #47328575.

Theirs is correct with flight date of 9/22/22. We did not receive our NCL Air Flight Confirmation until 8/17/22 showing an incorrect flight date of 9/24/22. On 8/18/22 I talked to both both American Airlines Cruises and Norwegian Premium Air Department.

Back and forth multiple times, each saying I had to talk to the other. I was on the phone, mostly on hold, a total of 9 hours. American Airline Cruises had our correct flight date of 9/22/22. Norwegian booked the flight incorrectly for 9/24/22.

Norwegian said they were not allowed to correct…

I have just finished a Mediterranean Cruise on the Gem. My very first cruise I might add. My cruise departed Venice on 11 August visiting Croatia, Montenegro, and the Greek Islands.

Overall I thought NCL's organisation of off ship excursions was first class, but one occasion soured my whole experience. It occurred in Dubrovnik when trying to queue in blazing heat for return transfer to Ship. There was zero management of the line and the 2 young on shore staff were hopelessly out of their depth.

Tempers where raised when people jumped the line ahead of those who had been standing for 30 mins or so. It became aggressive and could have turned violent. All so unnecessary if NCL had proper queue arrangements in place. It was an ansolute disgrace.

I would welcome your cooments.

We had to change to many excursion as per Norwegian. Also the food was not as good as previous cruise with norwegian

Group of 16 people.. 8 cabins 2 Haven. We were never advised of group rate but told we would be linked. That didn’t happen. All different flights. Adv I would arrive 2 days prior but booked on flight are 3 hrs before boat dep.

giving me 1 hr to get to boat before doors closed!!!! Not enough time. Had to change flights and paid add $947. Unacceptable!! Not given what promised at booking. How will this be rectified?? Confirm 47782238

I purchased a bon voyage gift online through NCL for a friend taking a cruise and they never received it. How do I get a refund?

I was sailing from Seattle to Alaska on July 17 2022 and returned to Seattle July 24 2022. They charge my American Express $700.00 I don’t have the break down how is become $700.00 it’s should be the $500.00.

Contacted the cruise line number for a question regarding a refund. Gave my information & the person taking my call couldn’t answer my question & said she’d confer with a lead. After being on hold for 45 minutes, she picked up the call & said she was still waiting on the supervisor.

I was on hold for a total of 1 hour and 35 minutes to wait to be to told you call another partner. I asked to file a complaint and was told I could not talk directly to a supervisor but I could go online and do this.

I have never waited that long on a call before to be told to call someone else with no recourse. I highly recommend the cruise line management to provide an option for a call back rather than gave customers who have paid highly for their services, wait for a ridiculously long time.

I went on a 1 week cruise with Breakaway, and we didn't stop at Belize. I was extremely aggravated when we didn't stop at any other island due to missing Belize; and was stuck with another sea day with redundant on board activities.

There was poor planning when it came to activities. I had to get out the pool early to play bingo; since no evening bingo was offered. The whole ship was at the same activities since it wasn't much to do.

The outside club closed at 11:30 to be forced to go to the indoor club; which was stuffy and hot. The music was sticky reggaeton all week; barely other misc played. Staff was nice and entertaining.

False false false promotion. I booked cruise based on promotion. There is 15 of us.. 8 cabins.. one of them the haven. We were never offered group rate, we were all to be linked together.. which apparently the link was removed???

At time of booking we made sure that we were arriving 2 days prior to cruiseBarcelona. Well, some people got flight leaving few days early, all different flights which is insane as we advised traveling as a group!!!! 5 hrs prior to the Boat setting sail.

I called and was told I could not change. FURIOUS… as you book a flight knowing I will miss the cruise. I had to go to airline and pay additional $974 to get us on a flight where I wouldn’t actually miss the cruise.

You booked an 81 yr old man who needs assistance on a flight… ALONE!!!! Others were treated…

I have sailed on several other cruise lines. First time on NCL. Going in August 2022 on Pride of America. Several months after I reserved, they informed me that several of the services and restaurants would not open because of limited staff.

Also they are still requiring testing when most other cruise lines have dropped the requirement. I have submitted four different issues to customer help. No answers.

Also, this cruise for some reason is much more expensive than other cruises. 11 days to go and I haven’t received my etickets. Hard to plan port arrival without tickets.

After being on hold for hours customer service doesn’t have the answer, passes you on to someone else (waiting on hold for additional long wait periods). And then nothing gets resolved. Passing the buck seems to be the norm at NCL these days.

Too many individuals at NCL customer service who don’t now the answer or don’t care. Ridiculous way to treat loyal customers. Plus so tired of hearing the same message about booking a cruise over and over again. With this kind of lack of service I am about to cancel both of my cruises.

Plus go to a different cruise line that cares about customer service. Unbelievable!!!

we request a personal travel consultant in case we have questions. We were assigned Kasdie Hoover (Colorado Springs Co. We explained issues with another cruise line. She indicated we were booked with new Orleans riverside hotel on 11/26. The day prior to boarding the ship.

Our itinerary does not reflect said reservations. She claimed she would follow up and provide an update, and claims she would call the following day. We have left 12 messages over 11 days to no avail. All we are trying to do is confirming what the status is.

What is the purpose of an assistant if she can't answer her phone?

First time with NCL love the cruise we were on, but mother in law didn't make it and i was advised that I will get a refund for port charges.

Second and most disturbing was the charges i got for ($195), Covid testing for three family member. I read that we did not have to get testing and i was NEVER told that I would have to pay and this having dealing with seven NCL members.

I we waited over one hour to get results. Most of the people on line were from USA, I'm sure we read the same information. I'm also requesting for a refund from the COVID tests. Reservations# 4898419/48984837, cabins# 13635/13631\, Ship Escape.

We booked four cabins. Our personal representative disappeared and does not return phone calls. Calling the service number, they tried to transfer me to someone else and I got disconnected. The wait time to get a phone call back is hours.

The people on chat refuse to help and keep saying we need to call the service number, which we can't get through. At this point we're ready to cancel all four of our cabins but we can't even reach anyone to do that.

Someone to call me immediately at 775-770-4601

To whom this may concern,

After three years of rescheduling, relocating, and dealing with COVID, we’re finally able to have our dream honey moon. We had our wedding in 2020, so we were particularly excited to finally celebrate our honeymoon. This is our third honeymoon with you guys, and to say I’m disappointed is an understatement. I’ve been crying for the majority of the time I’ve been here, because, not only is this not even close to the honeymoon we wanted, we have completely lost faith in NCL. Just a few quick examples- the pools are insanely hot. Like hot tub hot. People will not go in them unless desperate, and, for my husband and myself, swimming is necessity for a honeymoon. Also, BOTH pools were closed for an entire day- I attached photos for evidence. It was the hottest day of…

I have email my my group specialist agent with a question on my last booking ( should be number 20 cabin in my group) but never get any response back since last Friday. My group is A1314355 and my last reservation is 49661777 for Ms Tran Tuyet Bach.

She supposes to be in my group but she is not. Thanks Anh

We were told we would be refunded for taxes, gratuities, air fare and excursions on our missed cruise due to Airline unable to get us to anyport. They blames NCL since they made arrangements. I paid $ 831.60 on excursion and was short $ 322.20 on refund We paid $ 899.00 airfare did not receive refund Also $510.22 taxes paid $217.00 prepaid services. I have called so many depts only to be transferred to other depts which = 3 hours each time I call and they said yes we should be reimbursed and I'd get transferred again. Going on over 2 months with no answer. Please answer me. When will we see this and if not, why not. I'm so tired and would like to move forward with future cruise booking. Pease email me or send me an answer via mail.

Thank you, CHRISTINE TOMI 315 727-0530 ctomi@twcny.rr.com…

We booked a cruise in 2019 and it was cancelled twice due to COVID. Reservation # 45938177. We booked to leave a day earlier and NCL made flight arrangements that got us into Seattle and 7:30 at night. When I talked to NCL they said we couldn’t change the flight.

Why would you book a flight that got us in that late? Couldn’t visit Seattle like we wanted to. It was because it was the cheapest flight out. What a shame! Then we were told that our shuttle to the airport on our departure they didn’t have one available.

NCL booked the flights but didn’t arrange a shuttle to the airport. We had to find our own way and pay $40 for taxi. NCL reimbursed our $25 but that wasn’t the point. I don’t think we will ever cruise with NCL again the rep was rude.

Also people of the cruise told us about their…

Cruised Norwegian Joy 07/24-07/31. This cruise was poorly organized and terribly mismanaged. Took 2 hrs of standing in multiple lines to get onboard. luggage was never weighed. Had to pick a designated time to board…that never came to be…outdoor line stretched to the next berth in 95 degree weather.

Not a bottle of water to be had anywhere on ship. Life jackets were not in stateroom and no emergency drill was held…does the maritime law allow that? If there was a real emergency there would have been mass panic as ship was fully booked.

Your slot tournament was called $100,000 Winner Take All only to find out that winner is chosen in December…that is deceitful and illegal. No rules and regulations posted anywhere. The pool was so small it was not to be believed.

Your Guest Services…

The biggest complaint is I came home to a negative bank account. Your ship was sending charges to my bank account that i didnt make! I came home on july 16th to NO MONEY ! Yes charges dropped off after a week but I have still not have been able to speak to a soul about this and still have some questions about charges that did go through!

I have my bank looking into this but I cant believe that your company can do something like this even if it was a mistake and the customer cant even speak to anyone in reference to this matter!

I am complaining once again about my deposit of £100 For cruise cancelled by you I have sent numerous emails and chats with your company to no avail I do not even get a reply from you Rest assure I will not book any cruises with your company And would not recommend you either I attach the cruise details once again

No one knows the answers No supervisor ever called !! I like to be compensated for my time and trouble from Norwegian!! I also filled out submission June 10 about a credit never heard back

I paid for a cruise for my son and I scheduled for 2020 that was impacted by COVID. The cruise was paid for by me. During the interim, NCL divided the amount I paid establishing credits in my account and credits for my son's account.

My so has completed the necessary paperwork to get the credit in his account transferred to my account. Our credits expire on 12/31. I want to schedule a cruise. I am told it takes Thirty days at least for credits to transfer. As policy.

Your firm has had my money for three years. I request expedited transfer of credits. I was placed on hold for ,48 + minutes trying to speak to management. The hold seems to be a sign of customer service which I do not welcome. Please rectify

Door for toilet

I was mislead, lied to, hung up on from customer service. No one can help! Poor customer service and process is convoluted, put on hold for hours!

Worst customer service I have ever had. I book clients on all cruise lines and this has been the worst. Had a rep hang up on me today when I asked why one room is $300 more than the other.

Same category, same number of ppl, same EVERYTHING. She said I don't know why but it is.

Really poor phone service for resolution of a false billing for a photo and frame never received. Talked with 3 people. Promised two times to hav call backs, long holds, basically felt that my upset was not important.

Also I need a refund for port charges from Getaway St Thomas missed this was also very poorly handled! The crew onboard were good. After, terrible. Thanks

We sailed the Bliss to Alaska on 7/9/22. We were a party of 4 and our reservation was #49095886. We had purchased the upgraded dining package and one of our choices was the Ocean Blue restaurant. Unfortunately, we had a horrible experience.

The service was very lacking. We made several wine bottle selections and none could be filled. Our meal was over-cooked and cold. The waiter didn’t attend to our table and we had to be asking for service. I went to guest services on 7/13 after the dinner and stated my disappointment.

Was told a $100 credit would be issued to our card and it would post on our statement Friday 7/15 prior to docking on 7/16. Well we never received the credit and there was no time to address before leaving the ship.

So I’m writing this email to followup on the credit to…