Norwegian Cruise

Dan Kunsa Reservation #48790449 Sarah Farr Reservation #48793852

We are very disappointed in NCL (Dan and Karen Kunsa and Sarah and Robert Farr) and we haven’t even started our cruise (August 8, 2022, Vancouver Canada, 12-DAY DENALI/ALYESKA EXPLORER - NORTHBOUND CRUISETOUR. August 8th, 2022, Jewel from Vancouver, CA. In April 2022, Both Kunsa and Farr family called NCL together to book a cruise. We both booked the 12-DAY DENALI/ALYESKA EXPLORER - NORTHBOUND CRUISETOUR.

In May, we signed up to be linked together so we could fly together and share the same hotels on our land cruise. Note: In May, Sarah Farr paid the $25 to have both Kunsa and Farr family linked together for Air Flights and Hotels on land cruise.

Problem #1 started when we did not receive our air flights 45 days before…

Have been trying to sort out a 10%FCC for a cruise I booked. The 10% coupons are in sterling as I booked the cancelled cruise through the UK but the new cruise I booked in Ireland and nobody seems to know how to change 10% sterling to 10%euro.. have made 8 telephone calls., sent email, 6submissions to guest relations and been on email to an agent but nobody can help me or reply to emais

having difficulty changing flights. Delta said nwl could easily change flight, same day 4 hours different same price. Norwegian customer service has been no help and have a I don't give a blank attitude.

My family and Husband and I have a cruise planned to Alaska in Sept. The trip was planned over a year ago after my Brother in law passed away. We are going to take his ashes and put them in Glacier Bay.

Yesterday ( July 18th ) at 49 days before our cruise we received our flight information.

First thing you need to know is we live in Zeeland Mi, my sister is in Detroit. We are driving there and all flying together as a family. So when we got our flight info, we had the same flight going.

We were all driving together to airport which is almost an hour away. Our return flight had my two sisters leaving Seattle at 10:10 am, my husband and I at 10:50 pm. We couldn't believe it. We called Alaska airlines and they had seats on the earlier flight with my family.

They said it was no problem…

i booked 4 cabins for a family cruise.in august for he greek isles. the agent was as supportive and helpful as can be, i am a handicapped senior overweight and had a very specific request. unable to fly economy i had requested an upgraded seat - at my expense- either business or premium economy. i was assured that his is not an issue and it would be addressed when ncl had issed the tickets.

now that the tkts hv been issued, the agent, airline, and agent all insist on ignorance and instructed me to go to the airport and request an upgrade then!!

1st. they hv issued tkts that probably ensure i can not make the connecting flight. 2nd no consideration to the possibility that upgrades may not be available and thus i would be unale to travel and incur huge losses.

i can not understand why ncl…

we booked 4 cabins for a greek islands tour for aug 2022. i am handicapped and overweight - and am unable to fly economy. we had requested an upgrade - for which we would pay - but were informed that upgrades to business or premium economy could only be done after ncl had issued airline tkts.

the tkts hv been issued. we have had a run around for 4-5 days. the cruise agent directs us to the airline and they inturn direct us to ncl - and ncl they can do nothing except for us to try our luck when we check in for our flight. a bit silly as if there are no upgrades available i'm screwed. i'll be a no show as i will not be able to aboard.

had i been advised of this i wld not hv booked this cruise

will ncl help.? assure me an upgrade or whatever will be available for both legs of journey so i…

Hello my name is Andrew Villalba I was on the Norwegian jewel. But sorry to say it was such a poor experience. We were supposed to get 100$ credits per kid for the Arcade because they told us on the booking that they have an arcade as well as a kids club to watch the children while my wife and

I enjoy dinner that was not the case there was no child care as it was stated their will be . My kids were stuck in the lobby till past midnight since the room was not correct mind you I have a 2 year old and an 8 year old. Sleeping in a lobby.

All that was promised to us at time of booking was not up to par. Mgmnt did not assist in an way. we were their to celebrate birthdays and anniversary and my children were disappointed as well as my wife and I.

I have been on several cruises and never…

I have been trying to change my sail date for almost a week. I was on hold yesterday for hours waiting for a supervisor and she finally just told me I had to speak to the original booker and I have sent many emails and tried to phone without success.

I understand that your company has been very busy but if the original booker is on vacation, there must be someone who can fix this problem for me. I am 78 years old and I want to take my grown up grandchildren on a cruise as I try to get together with them every year since their mother (my daughter) passed away.

My reservation number is 49507713 and 49507714. Sail date July 24/22 and October 15/22 sail date would be perfect. My phone is 7056873459 cell 7056411138 Thank you very much Eva Nolan

Regarding reservation # 47280427; 48896724, 47280483; We booked this cruise because we were under the impression we would all fly together. Upon receiving a letter saying that there was a possibility we would not be together several concerns came to light.

We are all between 76-80 years old. We all have medical concerns and one of us has never flown international before and she is in a single cabin meaning she might be flying alone. She also has severe anxiety which is treated by a physician.

This letter is to ask for your help in assuring us that we will be on the same flight which will help with these issues Thank you for your help and please respond to us as soon as possible to email above we only have to 7/15/2022 to resolve thisissue.

I am cruising from Athens Greece 9/4/22. I was told I could cancel the transfer fees if I decided not to use them. I have been on the phone for over 3 hours and the gentleman I am talking to is on hold waiting for a supervisor. HE has been extremely nice but can’t get they to a supervisor. They wanted to credit me first $19, and then $54, s when the transfer fee is $72.50

I was also told when I booked that I could get airfare on the same plane my 2 friends are on and Norwegian emailed me today that they couldn’t do that when I was told when I booked that we would be flying together. That’s another phone number to call so I haven’t gotten to call them yet.

I have attached a pic that shows how long the call has been. This is really unacceptable. And I feel like I deserve compensation for…

I have booked a cruise trip for my family for 2 occasions - college graduation and wedding anniversary ( 25 years) Started the NCL app to get updates and find out for cabin assign . I have to find out for myself that there is a cruise assistant that can help us with issues - so requested for one - we got Day Puig .

As per her report all ocean view room that occupies family of 5 in Deck 5 of Getaway were all booked and no more avail rooms. I get different instructions , been transferred to different departments and now I know a cabin needs to be assigned so we can book excursion , restaurants and prepay Wi-Fi package, liquor package . We need to be…

We just got back from Alaska Cruise on the Bliss. The entertainment The Jersery Boys was awesome. But we did not appreciate the bad language or the sexual innuendos. We also didn't like The game show The Perfect Couple in Atrium at 7 pm.

It was not appropriate for that time of night. There was children in the audience watching adults doing sexual things. I thought the Norwegian Cruise was a family cruise. You have family things such as go karts, laser tag, enter golf for families to do together.

And then you have impropriate entertainment, while children are watching. I was very disappointed in Norwegian Cruise Lines. I won't not go on a Norwegian Cruise again.

REF:47243963 - cancelled Norwegian Sun cruise - we have tried to submit claim for refund of airline cancellation costs when this cruise was cancelled. So far we have not had any response although sent 3 times since early June. Please advise how we can get a result. com

Book the family trip and whoever booked it accidentally split up the family on traveling to another country on two different days... After 10 plus phone calls and most likely 10 plus hours on the phone. NCL was refusing to take responsibility and not resolving the issue...

This would be my fourth cruise and I have never had any experience like this... It is very tough to get someone live and once you do their default answer is that they cannot help you... To put things in perspective.

They separated a 6-year-old and their mother and refused to do anything to fix it

Complaint is Management. We boarded in Seattle. Boarding passes had to be printed before we could board. Had to use another computer to do this. Every person dors not have computers. After boarding it was very unorganised. We were told to go to one area and get papers. They knew nothing .

Sent us to another area. There we showed drivers license and were sent another area. They didn't know why so sent us to different area. Our pictures were taken but do not know why. We're supposed to get papers for Canada and file out.

No body knew where we should go so sent us on to board. That problem cost us 3 days on our cruise of standing at guest services trying to get straight. We had to call a family member to help get numbers for AnCan papers.

Cost us over &50:00 in phone charges. 4th day finally…

Our original sailing was as follows: Norwegian Getaway 3/20/2020-3/29/2020 CF 43097334 Cabin 13637. Of course, that sailing was suspended, and we received FCCs. Monica Kerns, from Cruise Adventure and Travel called NCL on February 17, 2022 and requested a refund.

The agent on the phone directed her to the online form to fill out requesting the refund, which she then filled out. By June of 2022, we had still not received our refund. Once again, Monica Kerns from Cruise Adventure and Travel, looked into this.

On April 11, 2022, we received an email denying our request for a refund, stating that our FCCs were applied to booking 46435213, sailing on the Breakaway on July 17, 2022 in cabin 8417. The original booking was cancelled due to Covid, and the request for refund was made on February 17,…

My original sailing was as follows: Norwegian Getaway 3/20/2020-3/29/2020 CF 43097334 Cabin 13637. Of course, that sailing was suspended, and we received FCCs. In February 2022. Monica Kerns, from Cruise Adventure and Travel called NCL on February 17, 2022 and requested a refund.

The agent on the phone directed her to the online form to fill out requesting the refund, which she then filled out. By June of 2022, we had still not received our refund. Once again, Monica Kerns from Cruise Adventure and Travel, looked into this.

On April 11, 2022, we received an email denying our request for a refund, stating that our FCCs were applied to booking 46435213, sailing on the Breakaway on July 17, 2022 in cabin 8417. The original booking was cancelled due to Covid, and the request for refund was…

The booking agent was not very clear with the terms of cancelation regarding the final payment date. Instead of phoning us they sent emails that went to my spam folder as was overlooked because I do not read spam mail.

We had a few rooms booked for our family so gave a 1625$ deposit for everyone to attend. Our interpretation was that we had to be paid up by mid July and no one ever said the deposits were nonrefundable.

What gives you the right to just keep our money and produce nothing. Instead of calling us and getting the payment on the phone you lost our 3,500+$ and ship spending. I just want my deposits returned, I am willing to accept a small fee per deposit for any inconvenience we may have caused and returning our deposit shows the integrity of your organization. I hope we can…

The boarding process took 3 hours of standing in lines. The stateroom was tiny. The stateroom was not cleaned the first day. The safe would not open on the first day of docking in Bermuda and we had to wait 45 minutes for someone to come open it.

The buffet area ran out of diet soda! At The Local restaurant one day for lunch, they completely forgot to bring me my entree. After eating at The Local one night, the waiter forgot to bring back my partner’s room card and then the waiter went off shift so another staff member had to “go find” the first one which took a long time and we were very tired.

The food, except for the steak house, was not very good. The staff was not overly friendly, seemed very rushed and under staffed. Staff to bring bar orders at poolside was almost nonexistent.…

I would give zero stars if I was allowed, 15 days from our cruise and still no flight information spent 7 days and average of 5 hours a days trying to get some help from reservation department to the air line department to only get transferred back and forth with an overall response we need 3 more days to approve your flights then that’s 12 days before the cruise.

The company says 27-30 days you will have your flight information, nope you will not. I am a disabled combat veteran I need time get things in order plus I have to plan it cause undue stress on me and if I could get a full refund and never deal with them again.

I have never had so many disrespectful people and the lack of workmanship for a company in my life and I was in the Army for 24 years.

Lizette Mendez, Cruise Consultant. If you look on my reservation you will see a note that I talked to her to change our flight date from July 1 back to July 3rd. She changed mine but not my daughters, therefore, my daughter and husband had to cancel The Who,e trip.

My daughter left Lizette a sarcastic message saying thank you for ruining my family vacation.

Meanwhile I had tried to contact Lizette two weeks ago and also two times on her cell and NCL phone line with NO call back. But, as soon as my daughter complained she called me immediately screaming at me saying that I was an adult and should have known better.

I tried to tell her that due to her negligence how do you think my daughter would feel and she HUNG UP ON ME. I worked for a major bank in Pittsburgh, Pa for 28 years. If I…

Hello, We are traveling with 4 teenagers and this Sports Deck was their favorite part of the trip. What are our options to make up for this major inconvenience to our family? Please let me know asap because the cruise leaves in a few weeks.

No complaints about the cruise just two of the excursions. We did a sight seeing tour in Dubrovnik. The ship docked at 6am earlier than the expected time of 7am. The tour did not start until 10am so therefore we were left hanging around until it started, The tour was good & we were then then dropped in the Old Town leaving us very little time to look around.

Before getting the shuttle bus back to the port.. Surely it would have been better to start earlier. The second complaint is on the last day we decided to do a trip to cut down on waiting time at the airport.

45 to leave & travel to Trieste town & Mugga.

First we visited a church & was told we had 20 minutes there, However the guide took 50 minutes (she was very knowledgable). Our next stop was Mugga. She walked us a short walk to…

We used to love NCL, but now, I am really very dissatisfied with NCL overall. I have already posted my difficulties on Facebook, and I am a trip advisor and plan to post my experience there as well.

We want to cancel the cruise Reservation 48211575 now, We want a refund not a credit. We purchased the insurance protection? Not a credit, but a refund. I do not plan to cruise with NNCL ever again unless they offer us something to make up for all the horrible customer service we have received. Please let me know,

am very frustrated with Norwegian Cruise line and will never book another cruise with your company.

Here are past and present problems -- The first is my current impediment thrown at me by Norwegian and I am still waiting for a call back that I requested from customer Serve 45…

I am very frustrated with Norwegian Cruise line and will never book another cruise with your company.

Here are past and present problems -- The first is my current impediment thrown at me by Norwegian and I am still waiting for a call back that I requested from customer Serve 120 minutes ago.

1. I am not being allowed to check in to reservation 48211575 because I do not have a mobile phone. There is no option to bypass this part of the check in

Please let the "Customer Service" Directors know that the latest statistic indicates that between 18-20% of North Americans do not have a mobile phone -- 1 in 5 potential guests. In addition, 30% of seniors do not have mobile phones. That is almost 1 in 3 potential senior guests. How can I overcome this lack of knowledge and consideration on the…

they have until 20 days before Cruise to inform us of our actual flights that they book, again, they have had our money since March Very deceitful in their part. sorry, NCL changed their policy. By the time they notify us of THEIR flight information we will be unable to cancel without losing most of our fees I explained that we have 2 minors, 1senior citizen and

one adult Nobody seems to understand, bottom line is, NCL can put us on any flight that is cheap enough for their cost I’ve been on many NCL cruises, this I promise will be my last!!!

I made a group reservation for 10 cabins. I have NEVER experienced such HORRIBLE service from anyone I have ever dealt with. I will NEVER travel on NCL again. I really need someone from NCL's leadership to contact me. Hoping NCL would listen to a customer that is experiencing this much problems!!!

I purchased priority services on my 16 day Hawaii to Vancou er June 12/22 and it entitled myself and my sister whom I also paid the priority that includes a $50 credit towards an 0nboard spa treatment and said it was only good for signature treatments and no where was that mentioned not when booked priority or the gift card that was presented in my room that made the purchase of priority totally not worth the extra as other parts did not apply other than we got to stand in the priority line when checked in There should be ACLAUSE stating limitations upon purchase of extra NOT HAPPY with Norweigigan if I didn't already have my nxt trip booked for Dec with NCL I would be canceling Heather Holmes

Had a horrible experience booking my cruise. The lady I spoke to was very rude and wouldn’t let me speak. Never had so much problems booking a cruise

We missed our return flight to the US from Venice on May 26, 2022 because Regent tested us for covid 48 hours before our flight and not 24 as required by the US. We had to book a flight back later that day which cost us $6500.

Die to time difference s we could not go through our travel agent and Regent’s personnel had basically abandoned us after learning of our problem. There were at least 2 other couples returning to the US that had the same problem.

Upon checking with Regent upon our return they did nothing. I realize Covid has disrupted the travel industry, but they’ve had 2 years to get it right and we thought if anyone would, Regent would-NO. We were gold members hoping to become platinum.

Booked a cruise to Alaska , had questions and information and call customer service waited for over 45 minutes listening to a recording, will never cruise thith Nowrigean

I was charged for something I didn't do, also. My room was destroyed by security had a hard time getting it put back together.

I got reservations for Alaska for July 2022 , I’m calling representative been waiting for over 45 minutes on the phone , they are the worst cruise line , definitely won’t booking ever again with this cruise line ,

We are sailing on the Epic on 7/26/22. Res # 48485292. The third psgr Jennifer Palmer was not booked with the air deviation. It was overlooked by the booking agent. Our excursions were also not booked correctly. NCL agents refuse to help me rectify the incorrect air date after literally begging for a resolution. That certainly cannot be the first time this has happened. I have offered several resolutions and everyone I have spoken with has refused to help me basically saying oh, well. I need help and don't know where to turn. Please help me.

Donna DiSalvo 585-802-7057

We booked a Greek Isles cruise. We were never informed prior to booking, while booking it even after about the face mask requirement in Italy and Greece. We had to locate the information ourselves.

Additionally, we made our reservation via phone and were never informed that the cruise does not depart from Venice but Trieste which is 2 hours away. I have tried calling and chatting for the last 2 days trying to determine if we need to change our flight home because we now have a 2 hour drive after departing the cruise to VCE and agents have simply hung up or ended the chat.

Unprofessional at best and illegal at worst.

We booked and paid for a trip from Hawaii. After payment NCL advised that not all restaurants and bars would be open on the ship. It further advised a little over a month before the sailing date that there was now a 48 hr negative COVID test requirement.

Due to frequent airline cancellations we decided to fly to California on Thursday and Hawaii Friday to make certain if any cancellations occurred we had a chance to be in Honolulu timely. We are flying out of New Orleans and our flight is at7 a m.

We don’t see how we can get a 48 test. Even if we can get one in California or in Hawaii what if it is positive or a false positive? We won’t be allowed to embark thereby missing the trip not to mention all the other associated expected expenses.

We attempted to work something out with NCL…

HORRIBLE CUSTOMER SERVICE! I can’t even describe the hours of my life I wasted when I should have been spending the time on my visit w my grandkids! Instead I spent over 4 1/2 hours on the phone on two days trying to cancel before I was going to be penalized!!

Then I was transferred and again put way back in the que!! I couldn’t even cancel on line in my account!!

Very Poor Service. Date 14/06/22

Cruise Ref 49067169 Sophia and Ndea Whittaker Cruise Ref 49097877 James and Jaden Whittaker

On the 18/5/22 I made a reservation with travel consultant Vida Villa, Reservation No. 49067169 for a Balcony Family room for 4 guest. On the 23/05/22 I change the booking to two inside cabins. Reason for the change was due to the fact that the Balcony room was not big enough to sleep two 16year old. Vida Villa the travel consultant gave me a guote of £4,042.62 for both room with the 35% discount, plus the additional 25% discount that i was entitled to as NCL had cancelled my previous cruise.

She told me that she was unable to apply the 25% coupon on this booking at this time as she would have to get in touch with another department and asked them to reissue the…

We booked with agent in USA. We live in Spain but can’t speak fluently in Spanish. I found it almost impossible to communicate with NCL before going on our cruise. I’m 71 and my husband is 73. I had a bleed on my brain 2 yrs ago and communicating only online is very difficult!!

We were aware we had to have a PCR test before boarding. This we thought was required before being allowed onboard. We did this in Civitavecchio.

However we were not allowed to board because although we had all our vaccines we did not have access to the documents. We were unceremoniously told we couldn’t board. We had driven from Southern Spain for a week. Paid over $4500 and we’re sent packing and told Don’t expect a refund!!

Ref:46399104 Dk 9 4035 I had tried to contact NCL ON NUMEROUS occasions and either it…

I had an accident on board ,a waiter broke a glass in my room after having breakfast delivered,he broke a glass by accident, I rang customer services for my room to be cleaned as there was broken glass everywhere. My room was not hoovered as I found a big piece of glass a couple of days later , after having a bad fall with a piece of glass in one of my shoes .

It is appalling that nobody go to in touch with myself while on my holiday to see how I was etc ,after reporting the accident the said someone would be in touch with me ? I am still waiting ?

I am absolutely disgusted & extremely disappointed as I have heard excellent reviews off Family & friends about yourselfs . Hughes

NCL is the most difficult cruise company to deal with. Have many major complaints with regards to our recent Alaska/ Denali trip. Have tried to reach someone by phone and no luck have to submit a max. 3000 word statement with regards to our problems or complaint.

Their response we will get back to within 30 days Really. Some people on the land portion contacted Covid 19 on the bus and they got the same response. Really 30 days . She has reported them to the CDC and other health authorities.

We have loved our cruises on NCL and have one booked in the fall to Hawaii and the South Pacific and are going to cancel.

In conclusion we would say stay away from NCL. There are so many other great cruise companies out there to choose from.

In 2020, or 2021, I booked a series of back-to-back cruises, totaling 46 days, on the Norwegian Escape in an aft-facing corner suite, located in The Haven. My wife and I were very eagerly anticipating this cruise and had researched the various ports and made plans for each stop.

Roughly one week ago NCL saw fit to cancel the first of these back-to-back segments. When I tried to check in for the remaining segments I was unable. I talked to a resolution specialist named Roger, who informed me that he would look into it and would rectify the situation.

I later found out that NCL had canceled the ENTIRE cruise and had given away my suite. I find that NCL’s handling of this matter extremely unacceptable and I plan to pursue appropriate redress.

On the 7th May 2022 my wife and l were thrown off your ship in Tahiti and treated like criminals. Not only did you destroy our holiday by preventing me from going on the cruise ... you are refusing to refund our hard earned money, this is both medical discrimination and corporate theft.

Your company has not responded to my application for full refund, it's a disgraceful practice your running. We certainly will not be cruising with you again. Mr J B SOPER

I can't believe that NCL has raised the unlimited spa from $199 to $299, what a horrible way to slap your customers in the face. I have cruised over and over to go to the next lever of Lattitudes only to find out that now NCL has added another category between to reach the highest lever. ROTTEN, ROTTEN , SHAME ON YOU!

I have a cruised booked with NCL for 7/10/22. I have been waiting online over 60 minutes trying to get an answer to a simple question. I still haven't been able to talk to a human being and I don't want to hear your recorded apology anymore.

Is this the level of service I am going to get when the cruise actually takes place?? Have you heard about taking a person's number and calling them back?? It's called effective service. Not Happy Art..

The entire land tour portion of the cruise was horriblle. We usually arrived close to closing time usually twenty minutes or less to explore. In the hotels restaurants and bars were closed or limited service. No access to other dining or entertainment.

We felt like elementary kids on a fieled trip. Twenty minutes to get back on bus, five minutes to take a picture, assigned seats, not being able to be on the same bus as part of our group. Sleeping arraangements were not satisfacory for some of the passengers.

The dining was horrible twice we werr told to pick up something from a store so as to have breakfast or dinner. Once we arrived at the hotels we felt like we were prisoners. No shuttles or other service to go anywhere.

As a group of 8 we booked a cruise only to find out that 1 pair in our group had their cruise canceled due to the cruise line inability to staff the ship. I will never go on another cruise with Norwegian ever again.

We started booking a cruise in February 2022 for a cruise departing 07/23/2022. Our party of 4 were supposed to fly to Hawaii on 07/212022. We received our flight info 06/11/2022 and were surprised to see that our party was split up 2 flying in on 07/21/2022, and 2 flying in on 07/23/2022.

75 hours we were transferred to a supervisor? Kyle the most abrasive person we have ever talked to. He said that since THEY did not record that call that they Could NOT do anything at all, (like it was OUR) responsibility to prove that the flight was set incorrectly!

00 for our vacation they could not do anything and he then after advising that he had no manager and we could not speak to anyone else he promptly HUNG UP on my wife. Kyle should NOT ever deal with the public.

This situation is totally…

I had to reschedule my original cruise due to military service. I originally paid double occupancy for that cruise in full. I stated I did not need a cash refund because I had full intentions to rebook a cruise anyway and that cruise credits were fine.

While booking the second cruise, I wanted to ensure I could add a guest later and was told yes. I didn’t think it was a big deal since I was paying the same amount either way and it would just be as simple as adding the name.

) because “the credits were under my name and could not be used for another guest”. And I was told I would receive no refund if I cancelled! I feel so hurt and deceived from this entire experience and feel like I have been completely scammed.

I should have taken the refund to my credit card instead of agreeing to…

After waiting over an hour for customer service I received a rude and impatient representative. 1. He overtalked me while asking questions before I fully explained what I wanted from the questions. This continued with any question I asked and made me feel rushed and as if my questions were annoying. 2. As I was rather uncomfortable with asking him any more questions, I tried to tell him, nicely, it’s my mannerism, that he was aggressive and he should not be that way with future customers. He stated, “I’m sorry my voice irritated you”. When I tried to respond he again I interrupted me, then hung up.

This man was on a defense and very rude to me. And it was not provoked. I was patient throughout the conversation and didnot understand him being so abrupt. I thought about this and decided to…