Norwegian Cruise

Me & my wife paid $400 for the ships WiFi & we got NOTHING for our $$. When we retire to our cabin for the night me, my wife and kids literally had nothing to do. We couldn’t watch a movie on our telephones or laptops I know it don’t sound like a huge complaint but just because of this I won’t select Norwegian cruise again. Everything else was great.

It’s a shame that this is going to keep me from using Norwegian again. If it is hard for the ships Wi-Fi to work correctly you shouldn’t charge people a ridiculous amount of money then. I really felt like I got ripped off for paying the Wi-Fi fee. Ty

First flight was sold from American Airlines to Jet Blue and once at airport 2 1/2 hours early flight was cancelled. Called the ER number and was hung up on. Told find our own way to the port. AA had me drive literally 12 hours from Syracuse ny to Philadelphia pa to Newark no and back to Syracuse ny trying to board flights to get us to the ship in time and never made it.

NCL says non refundable and to take it up with the company that I purchased travel insurance through. Since passports aren’t required we did not have them. Tried contacting company list for fast passports on NCL and they were closed so we’re unable to obtain a passport.

Now I wait for 3 weeks to see if I get future cruise credit or if I’m out $5,000. Horrible customer service from NCL! They could have cared less and…

I have a cruise booked that we have been looking forward to. Our daughter and son-in-law will be on their way to India to adopt their son when we arrive in from from the cruise. I called to extend our trip by 1 day to help with their paperwork and get our granddaughter however I was told this could not be done even though it is my understanding that the flights have not been booked.

Please help me we just need to stay 1 additional day!

We sailed on the Encore February 27 - March 6 this year. While onboard, I attended a seminar with Dr. Kamlesh Arya. Then I made an appointment to speak with him and my husband went with me. Kam convinced us that he could help us with acupunture, so we made 2 appointments each.

, he talked us into buying 3 months worth of supplements for each of us. I was hesitant, but he insisted that it would take care of my back, knee, and foot pain. Well, here we are, 3 months later, and my pain levels are the same as before.

I feel like I have been scammed. 00 for everything. That is a lot of money for no results.

To whom it may concern:

We arrived at the port of Athena, Greece the day of the departure my wife did not have her vaccine booster because she got coved back in January2022 and her antibody was 111% her doctor advised her not to take the booster shot because a future complication if she got the booster shot , We arrived at the pier in Athena with doctor document and the lab bloodwork we Shared it and show it to Norwegian staff they consul the head health Man in charge Which we think he has no knowledge or awareness on his job or what he is doing just by seeing the bloodwork report he should’ve known and understand the medical point of view and the Situation if my wife will get the booster shot and the future issue, he insist on his point of view and stop us from going on board I believe…

To whom it may concern:

We arrived at the port of Athena, Greece the day of the departure my wife did not have her vaccine booster because she got coved back in January2022 and her antibody was 111% her doctor advised her not to take the booster shot because a future complication if she got the booster shot , We arrived at the pier in Athena with doctor document and the lab bloodwork we Shared it and show it to Norwegian staff they consul the head health Man in charge Which we think he has no knowledge or awareness on his job or what he is doing just by seeing the bloodwork report he should’ve known and understand the medical point of view and the Situation if my wife will get the booster shot and the future issue, he insist on his point of view and stop us from going on board I believe…

I have planned a cruise for my family. my reservation number is 48734891. My fights on July 8, 2022 to Seattle did not include my son Matthew. They put him on a different flight on July 9, 2022. I tried for hours to clear this up.

Your people said there was nothing they could do to remedy this situation. I have since booked his flights with ours at an additional cost to me. Now, I must deal with the full insurance that I purchased to get a refund.

I am frustrated and disappointed that your policies do not allow any flexibility.

Moreover, your employees are untruthful, telling me they have tried to contact me when I have prove from my phone log, they they never attempted to communicate with me. When I threatened to cancel, they could care less. I have spent 18K on this trip!

Please have…

We are writing to you regarding our recent cruise with your company, Norwegian Cruise Line, which departed from New York on April 14, 2022.

Out of the 9 cruises that we have taken with your cruise line, this has been by far the worst experience we have ever had. I am hoping that you can offer some form of redress for the terrible journey that we took on your ship.

There were several problems on the cruise ship.

Firstly, the cabin room toilet failed to work for the 1st 4 days and wasn’t addressed until the latter part of the 5th morning of the cruise. While attempts were made to rectify the issue, we were advised that issue was on the 4th and 5th floors of the ship. What made this situation even worse was that when we went to use the common bathrooms, they were almost always filthy with…

-we are Platinum NCL members we are Caesars Rewards 7 star members.

We asked for complimentary upgrades and was denied, even though we spent about $10k in the casino a few months ago. I have paid in full and now I want to add a minor to our reservation. I also wanted to upgrade into a suite which is a few dollars more They will not allow a minor to be in position 2 on the reservation. why? They wont tell us about the airfare we already purchased through them or the dates of the deviation If I add the minor I have to pay the full fare or get her own airfare and then the child will be flying internationally by herself If I want to cancel my air with NCL then I will pay a penalty/change fee of $262.25, even though I'm upgrading to a suite. So an additional $4000.

This is the worst customer…

I took a cruise around the Hawaiian islands this past week. I was very disappointed that one of the beds we were provided was the most uncomfortable sofa sleeper ever! And also sometime between Saturday night when my bag was picked up at my room and this morning a box of expensive chocolates was stolen. So not cool!.

I booked the 5/14/22 Hawaii cruise on the NCL Pride. Very difficult from start to finish with reservations. After all dining reservations made and final payments made, about one month prior to sailing I was notified several restaurants and specialty dining rooms would not be open. Reservation made were canceled and had to be booked on the ship. Many activities were canceled as well as shows.

This is not the cruise I booked but could not cancel because of penalty. NCL new they were going to reduce their services but never notified the passenger until it was too late. It was not false advertising but was bait and switch.

The president of NCL held a travel seminar that week. He felt it was more important to close a specialty dining room one night without notice . The paying customer had…

Food was poor except breakfast in the garden cafe, shops seldom open, guest services told me twice they were too busy to answer my questions come back tomorrow. Could never buy Euros because they would only work passengers who were disembarking.

I requested a copy of my final invoice to verify information for a personal matter. I submitted the post cruise form. I heard nothing from the company after 2 weeks so I called to check. They said it could take up to 30 days.

But since I had called they would have to start all over. It's been 5 weeks now called since no contact from them and all I get is hung up on. A lot of headache for a piece of paper.

About three years ago my husband died suddenly. I wanted to go on a cruise with my three children. I booked tickets for the four of us and a ticket for my friend separately from our room. I paid with my credit card for both situations.

Because of Covid the cruise kept getting put off to another time. The last time they canceled it there was a representative that told me that I could get all the money back from both reservations. When I talked to a different representative another time they told me I could not get it back for my friends reservation because it was a cruise credit.

The first person I spoke to said I could get it back. It was $1600 and they still have not given it back to me. We never went on the cruise and it was canceled and they told me I could have it all back.

I have…

I cruised on the Joy from5/22 -5/29 Bermuda. I am a latitude sapphire member with over 20 cruises and have been responsible for over 100 other people taking this cruise line. 01 removed accurately for my charges. 02. 60. I did not make these charges, and want them removed immediately.

This is my second request and even though I put a cruise next deposit. I may not use NCL again and will not recommend the cruise line. I expect this taken care of promptly and would appreciate hearing from someone re this matter.

I know I am not the only one who sailed on this cruise that this has happened to. I can be reached at 516 480 0701

Attempting to cancel a booking on the chat line the agent closed down the chat and I have tried calling customer service line and it just cuts out on me. Also they will not accept payment by debit card.

00 which we paid to NCL for an Bermuda cruise scheduled for 05/2022.

First, I was turned away by Security guards to board because the Captain was not accepting anymore guests and then they stated I did not purchase air and sea tickets. Yet several White people who arrived after me had boarded because I ‘am black.

No NCL Care team came to help me after several calls that left me on hold. No refund or credit was offered when I filed a complaint buyers beware this is the worse vacation idea ever. I need help to resolve this issue. com

I have had problems with payment as you do not accept payment via visa. I was given a telephone number and was cut off. I tried the chatline and asked to cancel and the agent ended the chat and I am now at a loss as to what to do.

I now wish to cancel.

Hello,

My name is Michael Staley. My account number is 259599083.

On Monday May 23rd I emailed CruiseNext asking for a refund of my $1000 deposit ($975 total because of my $25 onboard credit). They responded on May 25th that, yes, I was within the 30 refund window and eligible for a refund. I then asked them to refund my $975.00.

It is now May 31st and I still have not received my refund and CruiseNext is no longer responding to my emails.

Any help rectifying this issue is greatly appreciated.

Regards, Michael Staley

Hello Ms. Belinda Crawford, The only thing that exceeds your unprofessional handling of this situation is your complete incompetence and utter insincerity. After YOU told me that we would be getting a $1330 credit applied to our account you had the nerve to say ‘what a great job we did’ finding the lower price.

Was that a joke or were YOU just being mean. Not only did you not call us back in ‘10 minutes’ like you originally said you would we had to call you back almost 45 minutes later. After we had to call you back, we were told by YOU that we would be receiving a $1330 credit.

Then YOU informed us through an email, because you lacked the common decency or courage to call us back directly, that we did receive the $1330 credit. This is after all that we were told and all that what we had…

We were canceled by NCL line for our June 18, 2022 sailing on Pride of America. We had been planning g this cruise for over a year. We would have celebrated our 50 th wedding anniversary. We are heartbroken because we were canx NCL.

You are a unkind and uncaring about your customers. Your customer service dept is filled with so many new people that it is impossible to get a correct answer

I sailed on Norwegian Dawn from Southampton, England on 14 May 2022. Our cabin attendant, Joseph, was attentive and kept our cabin clean and adequately supplied. He also helped me with setting up my C-Pap ( for sleep apnea). I am writing today, however for a number of reasons.

My first and foremost concern regards the air quality on the ship. As soon as the casino opened, I could smell cigarette smoke waft up through the atrium to where I was standing on deck 7. I do not react well to smoke and my eyes watered so I avoided 7 and 6 as much as I could given I had to go to the tour desk and to dinner at Teppanyani.

I have been on 4 other cruises in the past 8 months on 2 other cruise lines and this was the first time guests were allowed to serve themselves at the buffet. Many guests were…

We had a great cruise on Epic , but we were not made aware of a charge off $16 per person per night , it just soured our trip , we were going to book another cruise but that has put me off sailing with Norwegian Cruise Line, never again ,,, Mary Lenaghan

These idiots think that if they make a financial mistake on your account that you have to either eat the funds or wait for their lazy worthless asses to get back too you. They are a poorly run organization with a ex felon at the wheel of this company. You should avoid doing business with NCL Cruise Lines at all cost.

After waiting for over 45 minutes for help some guy that sounded like he was drunk or just woke up answer the phone I knew someone answer because I could not hear anything so I said anyone there and he replied ummm yea wait at that moment I hung up the call was answered at 9:35pm US eastern standard time. Thanks

I can't get anyone to put my cruise credit back into my account. It seems no one knows what they're doing. Also, many RUDE agents; particularly David. I wish I knew his last name.

I am a platinum level but am seriously thinking of switching lines once I get my cruise credit back and use it.

I had to cancel for medical reasons and had the premium insurance plan from Aon so am due 90% cc back.

You canceled our cruise on the Prima for a private booking. I hope the private booker rents the boat every year because you are going to loose a lot of yearly cruisers. e. RC, because NCL can t be trusted anymore.

You are willing to sacrifice loyal customers for some guick cash, thinking we will just book on another NCL ship. WRONG!!!!

Booked a cabin for myself and my daughters family 4/3/22 for 6/26/22 Joy sailing to Bermuda. I was told at the time our reservations would be linked even though my daughters cabin was assigned and mine was a guarantee. There were many cabins on the same deck at that time.

Now I find out my cabin is 7 decks above my daughters at the extreme front of the ship. I have plantar fasciatis and can’t walk long distances and my assigned cabin is far away from the elevator and no where near my daughters.

I was asked to pay an additional $692 just to be close to my daughter!

Was supposed to sail on the new prima ship Jan 22. The cruise was cancelled because the shop all if a sudden was rented out to a private cruise. I'm sorry but I work hard for my money and wanted to sail on the new ship.

Where do you get off, you greedy selfish corporation. Thanks for nothing, very pissed off at your lack of decency

I booked a cruise on NCL joy for July 10,2022 on Monday, May 1, reservation #48943825 with Theresa. Today I received a coupon in the mail dated 4/30-6/30,2022 for $125. Pp off a balcony room. I immediately called Theresa. I called and left 3 messages, no answer or response.

I got another agent and he said he could not apply this coupon. I asked to speak to a supervisor and he refused. It seems very interesting to me that consultants have no problem taking your money but nobody wants to speak to you to take off money.

I do not understand why i was not told about this discount when I booked my trip since I have been on a number of NCL cruises prior to this. I think this is a terrible policy and would like attention brought to this matter.

Thank you for your attention this matter. com

Hello. This has nothing to do with the cruise line as a while, but the customer service representatives that respond via chat need to be refreshed on what customer service is. I have spoken with 3 different people over the last 7 days due to needing to know air arrangements because of the military requiring them for my leave request.

The first two were nice but gave me different answers I have when from 60 days to under 50. Then to 45 and not am being told 40. The last agent I spoke with was extremely rude and took her time responding.

Then acted like I was in the wrong for typing again and not waiting on her. If these chats are to continue they need to be trained better, no customers service skills what so ever. With that being said I can’t wait for my cruise just wish the flights were…

com trying to book restaurant reservations for my cruise. I would select the restaurant, date, #of people & time. Add it to my cart. When I tried to checkout, my cart would be empty. The chat option came up so I tried to use that.

Phylicia was my chat person. I tried to explain the issue to her. She asked for my info so I gave her my latitude # thinking that would be easier, but no. She insisted I give her my full name, email address, and home address so I typed all that in.

I tried to explain the problem I was having with the dining reservation system. She told me I could make reservations by signing into my cruise and use the plan button. I told her I know how to do it but it is not working.

She put me on hold for about 15 minutes. Came back and said she had sent me an email so I…

Norwegian Cruise Line customer service rep "Joy" lied to me about the availability of a discounted rate. She specifically said "the $349/per person rate your relatives got is NO LONGER the price" ... we refused to finish booking the cruise with her, went online and found the $349/per person rate was available and we booked online.

This woman, "Joy", lied to me in order to con me into paying a higher price.

On March 27th 2022, leaving The Encore ship I had experienced an extremely humiliating event that has caused me to have emotional Stress, enough to have acid reflux throughout the day. In order for you to understand what had happened I want to start by explaining some previous events. 00 credit. 00.

I asked her to double check and my credit card was on file. She said I was all set and fine. You can check the phone records. I woke up early on the 27th specifically to get off the boat right at 7:30 in the morning from the back of the…

We booked a cruise in 2019 that included airfare. The cruise was canceled twice due to COVID. We chose to be patient and wait for the restriction s to be lifted. They were lifted this year but now Norwegian is telling us that we no longer get flights and will have to book our own.

The agent we worked with didn’t add the flights and now they are saying it is “too late” to add them. Worst cruise line ever. Never again will I sail with Norwegian

I sent the below to cruisedonation and never heard back. Terrible customer service. Please contact me ASAP REFERENCE TO BELOW. WHY HAS NO ONE CONTACTED ME? I sent the below email on FEBRUARY 24. 786-412-7687

Good Morning, My name is Terrence J. Mullen (Latitude Number 256987976) and my wife Rebeka J. Mullen and I won a free cruise for two up to 5 days on our January 2022 cruise this year (Winning Certificate 180070739). The certificate was issued on January 8, 2022. We would like to redeem that certificate to cruise from Miami to the Bahamas for the weekend. Departing Port of Miami on Friday, December 16, 2022 and returning to Miami on Monday December 19, 2022. Can you please assist us in booking this trip for us please. Thank you, Terrence J. Mullen 786-412-7687

com, 1-855-830-4377 x86922) and asked for a quote for a cruise to Alaska from Vancouver. This was on Feb 23rd at 9:30 pm EST. He asked for information (name and email) and I provided it. Then suddenly he was gone and Gabrielle was asking the same questions.

I asked her if she could see my previous chat with Juan. Then suddenly I was disconnected, than asked to enter feedback. There was nowhere to do this and then another pop up on my laptop saying Thank You For Your Feedback on the Post Chat page. What?

Here I am finally committing to a cruise and this is my first experience with your employees? I was a customer service manager for 10 years and would never accept this treatment of a potential customer. I honestly do not know why I should book any cruise with your company after this.

I…

The ad that gets played on Peacock tv service, it's driving me insane. If I have to hear I want to be free again I'm gonna throw something at the tv. Please change your add or have them play it less.

It irritates me so much I don't know if I could go on a vacation with you. I listen to that song at least 20 times a day. It's killing me.

NCL sells you cruise next and fails to tell you they will change the rules or not tell you about rules they have on using them. Told us to purchase double as we always stay in a balcony or the Haven so then you can use double.

Then they tell us to purchase them in both our names so we can use them for each of us. Go to use them and no now to use them you have to go on 16 cruises to use all of them.

NCL can take them and burn them as far as I care as after this cruise we are already booked on (and yes I will be speaking my mind the whole time I am getting on and on that ship. The Joy is going to be glad when I get off.

I will let everyone know how NCL screws people over, Best part is that the Joy was the ship we purchased them on in December so only fitting that they get to hear how…

On 1/10/2022 I contacted NCL to cancel reservation # 13074324 under POM policy. 11 to be posted to my account in approximately 2 weeks. I have followed up every two weeks since and have yet to receive my credit. IFour weeks ago, I was told that the issue was escalated to a resolution team, I have yet to receive my FCC.

It appears that the issue is that the reservation was made through a travel agent and that the NCL agent should never have cancelled the cruise under POM and should have redirected me to the travel agent. I have been in constant communication with the travel agent who has been working with NCL to resolve the issue and yet I still have not received my FCC.

What steps do I need to take to get the refund that is due to me? Linda Jordan Guest # 246526880

We decided to celibate my sons 16th birthday aboard the Norwegian gem. We embarked on January 2nd 2022. From the time we got on the ship we had issues but the biggest problem we encountered was the fact that one of our cabins was on a floor with no other guests to be seen in the hallway .

All we noticed were biohazard bags full of plates and linens placed out side of the other doors. We noticed the room attendant for those rooms was dressed in a hazmat suit while ours was not. We made a complaint with guest services and they lied to us and told us several different stories as to what was going on.

They told us there were no Covid cases on board and not to worry. we never even got to go to the private island bc the bohemian police did not grant the ship clearance. My thought was it was…

My husband and I booked an Alaskan cruise for June of 2020. COVID hit and they cancelled our trip and rebooked in June of 2021. Sadly COVID did not go away. Our rep rebooked for June of 2022. Now in 2020 I paid in full for this cruise.

It was for our 10 year wedding anniversary. Now 2 years later they are saying we owe money. How is this possible. I paid in full. It is not my fault that Norwegian cancelled those trips. I did not start nor ask for COVID.

We lost our money on the flights and the car. They refused to refund the money. I am out a thousand dollars. Now the cruise line want more money. We don't have it. We have to buy our flights again.

We're contemplating canceling because we can't afford it now. Our agent has been nice I have no problem with her. All of this because prices…

I called customer service in regards to an email requesting my friend and I provide our legal names for flight info. Why this was not asked for when we booked our cruise I'm not sure. he came back on the line and asked for our middle names.

We gave them, checked the spelling and he said he changed them and there will be a $300. charge for that. I asked why? He said it is a penalty for not responding by 72 hours. That email was in my junk folder.

I didn't see it until it was past that time frame. He also should have told us before he changed it. Then tells us he would suggest we don't change the names since it's not necessary for a domestic flight and save $300. We said ok. We were charged anyway.

I called the same number back and received a lady that said she and her supervisor reviewed…

I have a group booking number A1133851. This has been a total mess for the beginning. I want to speak to someone that is a supervisor and has authority to get things done. It is approaching the due date on my group cruise and my room and reservation is not correct and I cannot pay on line due to it not being the room I am in and the amount that I owe.

I have asked for this to be corrected. I want a supervisor to go back and look at all the emails that have transpired between me and my group representative and Jordaine about all the problems with this group. I have been very patient and am at the end of my rope because time is closing in and I just do not feel that I have been given the proper attention to my group.

com 540-222-0095 I could write a book about all the things that have gone…

terrible food, terrible customer service, terrible transfer from ship to airport, ...........

I have been waiting for the refund from my cruise booked in 2019, due to Covid cancellation we’re made.. please see the email I received from Roxanne the guest relations team and the case number .. I have received a partial payment and has been waiting for the remaining amount.. It’s very puzzling as to why only a partial payment was made and a promise to process the balance Sincerely Yasmin Vanos

Ms. Yasmin Vanos 165 COWAN BLVD CAMBRIDGE, ON N1T1K9 CA Re: Norwegian Jade Voyage of 3/18/2020

Dear Ms. Vanos:

This is to further the previous correspondence and in response to your recent letter.

Due to the high volume of refunds being issued, you may experience a delay in receiving these funds. Please be assured that Norwegian Cruise Line is working hard to ensure that these refunds are…

Hello, I received my flight information today. When I originally booked my flight it’s was specifically for the fact that I would not have to worry about transfers. I would fly in and out if Miami only requiring a quick Uber ride back and forth.

I contacted customer service and they made me feel less than. Telling me that because I received a promotion that I could make changes to my flights. And that I had to pay for the transfer to and from the port.

I told him that was not acceptable and he continued to make me feel like a second class. I’ve already spent a lot of money to vacation with NCL. You offer “promotions” to guests but then turn around and charge outrageous fees and expect us to pay.

I’m not accepting his disrespect as an answer. I would like either my flights changed to and…

I have cruised with NCL for many years through casinos at sea, My history shows for it self. after all this time to get back on the ships and nickel and diming customers like this is tacky to say the least, this is wrong and you have a free hand to take money.

I have been a and have a cruise in Feb 2022 , but thinking of going on another ship company that will not turn on their customers. very bad business.

Reservation # 44971416

I received and offer to upgrade and bid on that up to $175 x 2 guests when i recieved my bill it was for $410 so I called in.

Spoke to CS and they said nothing can be done so I asked for a supervisor. I asked for the price to be adjusted then I asked for a credit and then when he was unwilling to help me I asked to be put back into my original room and he said that was not possible.

We all know that we are sailing at maybe 70% so my accommodation could have and should have been changed.

This is a fine example of poor customer service. I have been on 28 cruses and this will only be my 2nd or 3rd on NCL and I expected more. Brian Lamb

I am currently working with a Customer service rep, we had already booked the tickets and paid a lot of money....so the issue was a miss-spelled name on my wife's birth cert... long story short, the rep said that she was going to get back to me at the end of the day... day1.... day2... So I called left a message... day3.... I called again this time she picked up... so after a somewhat not so kind interchange, I requested to speak with a manager to try to resolve my issue....she said to hold on... and ... click... she hung me up, I tried calling back... got voice mail.... so what are my options?? I am at risk at loosing all the money we paid in advance... over $3k... no response from anyone... hello is there anyone home????

-l