Need 3 copies & told by 2 employees only way to make a copy is to put it on my credit card. I asked that they overrode system with their code & allow meto pay cash at register but refused. Outrageous!
I'm expected to put less than a dollar on a card? What if I had no card? Shopped the S Arlington, TX 76016 store since it opened but never again! NO customer service exists here.
My last two orders I tried to use curbside pickup and your store #2098. On both occasions, I arrived and responded to my ready email that I was curbside. In both cases, an associate never came out with my order. In both cases, I had to go into the store where an associate could not find my order. I wait further while I was handed off to another employee. All this time I am exposed to several individuals, including one gentleman who entered the store without a mask, and nothing was done about this either. If you are offering curbside pickup then why are you not providing it? This store is totally screwed up and I will not be shopping here, or at any Office Depot again!! If I could, I would rate this store as a 0 out of 5!
Store Pickup: Order #: 165334340-001
Order Number 166536557-001
They didnt disclose their supposedly ubiversal no return picy. I have yet to receive the item which was ordered as a birthday surprise, it is currently five days past the delivery date all i continue to just get the runaround,im taking my business elsewhere and making sure any and everybody i ever come into contact with will never shop with this company again,total garbage service from a retailer
I purchased your brand of printer ink cartridges both black and color. I printed 4 pages and it ran out of ink. I purchased that brand because I can't afford the name brand. This was a waste of money. I didn't mention when I opened the ink it got all over my hands.
Very rude treatment by the manager and staff at the Two Notch Location in Columbia, SC. I will never shop at an office depot ever again.
I walked into Office Depot at 5500 West Sample Rd. in Margate Florida and I needed ink for my printer. In all my years of going to a retail establishment I have never been treated more rudely with such disrespect and I am never one who likes to complain but this was over the top when I asked woman working there if I can be shown the right cartridge for an hp 63 cartridge and
her first response was insisting that I turnoff the flashlight on my phone in such a demeaning way and I told her I didn’t realize that it was on my apologies. From there she says that they don’t have that in stock, I said can we exhaust all efforts she quickly dismissed me and said everything‘s over there can’t you see?
I found that kind of rude and then I asked her again if she can please assist me and sure enough…
Literally on hold for 1hr45min and still holding. The lady just has me on hold and never returned. She sounds foreign. It is not right for your customers to be treated this way.
I had horrible experiences with the office depot purchase twice in the last couple of days. I am providing a brief description of both instances: 1. order # 112165669-001: I placed the order, payment was deducted and received confirmation. The next day, I received an email stating the order can not be fulfilled. 2.
Order # 111899982-001: I managed to find the same item in another store, which is half an hour's drive from my place. I placed the order and collect it through the curbside pickup option.
However, after coming home, I found that the wrong item (color of the ordered item is different) was given to me. This item is very heavy (75 kg), and I live on the 2nd floor. It took me great pain and effort to bring the item up on the 2nd floor.
When I contacted the customer support, I was…
I WISH I CPOULD RATE OFFICE DEPOT THE ZERO IT DESERVES! I have been trying to change the address and phone numbers for my business cards over an hour now with no success. 1. your stores in Mississippi are terrible! 2. staples is not longer located on in Mississippi 3. Your Chat people never chat! 4. Your online assistance does not assist! 5. I will not have an address to send the cards to, online, until the end of the month!
My phone, email address and physical address has changed and there is no way for me to alter it on my account! The only way I see to fix this problem is to find a Staples close!
Kim Anthony Polonczyk KAPCO Consulting Biloxi Mississippi 39531
The old address was Pensacola Florida and old phone 251-288-7188
I went to Office Depot at Haymarket Square in Des Moines, IA. There were three staff people and not one of them greeted customers. After waiting for someone to even make eye contact with me, I loudly directed my question to the nearest one.
Still not making eye contact, he told me the mailing machine was down. No "sorry for the inconvenience" or anything. " Absolutely unacceptable. I will not shop there again and will tell my friends.
Good Afternoon! I have been trying to get my refund for a Tech Bundle that I did not use it was cancelled within a couple of hours of getting it. Mind you this was June 16th and today's date is July 13, 2020.
I would simply like my money returned to my card. Covid yes but this long to get your money back doesn't make sense! 97 SKU: 42001111
I was a the copy desk window, waiting. An employee, Dillon Schnieder approached. I said, "I just need to pick up my stuff (manuscript). He yelled for someone from the crowd to the right to come over for help. I stated my need again and he said, "You'll have to go over to there.
" I stepped back as the invited customer dumped her items in front of me on the counter. " I am Native American. After Dillon served 2 other customers, the female clerk called me over. I explained my reason for being there and asked a clarifying question.
The original clerk had indicated I could bring in a zip drive and the material could be transferred to that. The current clerk said that would be a…
Poor Service with regard to mailing by FEDEX. Very poor interchange with one of the staff as I was trying to send something by fedex and explained what it was a part of a gun not a firearm only a no functioning part non serialized and not something that could shoot.
The person said they would not send it but I had sent the same thing from that location many times in the past without any problem. I looked at the SOP for Office DEpot and it does not say anything about parts being sent by FEDEX.
The person was not going to give me their full name and did not provide a business card when I asked for one. Very sure this was some sort of power thing between her and me in this charged political climate.
I identified myself by showing her my Sheriff's Office ID and told her that I hold a…
Hello, I need a problem resolved. On May 21st I ordered an office chair that was scheduled to be delivered on June 5th. I got the order confirmation and then never heard anything else for about 2-3 weeks. I contacted customer service several times about the chair and they continuously lied to me about whether or not the chair was in stock, when I would get it, and when it would be shipped.
I requested to cancel it several times and each time I was told to wait 24-48 hours. Each time they gave me the run around and provided me with no new information. Sometimes I never heard back at all. They hung up on me and left the chat multiple times. They were rude.
I have been told that the chair has been shipped and also been charged AFTER I finally canceled and was TOLD by one of their employees…
Ordered on-line a printer and 4 ink cartridges as one order on my credit card. Office Depot placed it in three separate orders and tapped my Credit card three separate times. One order (black ink was not received because they did not pay postage on it.
They would not ship the replacement fourth black ink cartridge. They gave me credit for the one. I ask for them to authorize a prepaid return for the printer and three ink pack. They only authorized a pick up for the printer but not the three ink pack received in the original shipment.
What am I going to do with ink they sold me with and no printer. I will not send the printer back for fear I will not receive credit for it. They are the worse I have seen.
I travel around, mainly in Florida, but sometimes in NY and California. I teach classes that Universities really don't want to do. An example is hazardous chemicals, application, storage, etc. Testing is mandatory in most states. Consequently I need copies, lots of copies. The Vero Beach Office Depot has consistently been error prone. In one memorable incident, 13 test pages were completely missing causing an exam cancellation. That one alone cost my company over $6,000 in refunds. Numerous other incidents persisted, copy pages missing, upside down, even backwards. Management never accepted responsibility for any of these incidents. I gave up and went to Staples about 6 years ago.
But I had a very small order today, only about 600 copies, folding included.. So I patiently waited behind…
I called to verify returns date start during covid 19. It was posted as May 3 when I purchased items, but SC governor lifted some retail store restrictions, so I thought the return date may be sooner. Someone named Mike answered and said he wasn't sure but believe returns accepted mid May.
I ask to speak with manager to get specific return date. He refused to transfer me, then said he was the manager & believe the dates was 18th or 19th. He absolutely could care less of getting the accurate info I need to make this return or transfer me to someone who knew.
The manager of all people should keep up with such info each day as things change during covid 19. How is he informing the staff of changes when he doesn't know himself???????
Visited Office Depot in Fayetteville Ga to fax a document, sign in computer had note on it stating it was not working. Approximately 1 min later a Caribbean woman walks in front of me and stated she was here first and she just stepped out of line to look at something.
I have no knowledge of any of it and really don't care and proceeded in the line. Once you leave the line, you and I both have to start over. The young black gentleman and the manager proceeded to service her ahead of me, I guess because she has an accent.
I took my business elsewhere. I will never use them again. If I go into a store and leave the line, I can't come back and get in front of someone, especially if they never knew I was there. By the way, my husband of 30 yrs is Caribbean, so I don't understand the logic of…
We are, as of today cutting up our Office Depot card and begin using a local office supplier because of a terrible experience with representatives of Office Depot. 27, from back in January of 2020. , Memphis, TN 38104, so I refused to speak with him.
About a week later I received a letter from the "claims department" askng for the same amount of money. I called your customer service # and had a very frustrating conversation with a lady who could not speak English very well.
I kept asking her to repeat her sentences. 27 was dated Jan. 10, I asked her why I had not been contacted before March - she had no explanation. I told her to attach the invoices to an e-mail and send them to me, which she did.
The charges were valid but I told her I had never received this invoice - which I had not.…
Went to the San Clemente Office Depot (993 Avenida Pico, SC) this evening February 20th at almost 8 pm and there was an employee named Chuck Evenson helping a customer. maybe even ever. Andrea belittled Chuck, rolled her eyes, told him to just go do something else and was so unkind with her voice and mannerisms that it made me go over to Chuck.
” If indeed this is the case, please look into training her or removing her from management. This is no way to treat anyone and especially if you are supposed to be in a leadership/mentor position. Happy to answer any questions.
Chuck proceeded to help me get the business cards I had ordered and I left the store, after asking her name and getting his business card. Thanks! Melanie Harrick (626) 390-3207 Local resident of San Clemente
The manager Robert on duty tonight on e. nasty...... ugly attitude ... And he's a manager????? Where is the niceness???? Politeness????? Skills???? Friendlyness??? Ive been in management alllll my life.... ; Not the job for him!!!!! ;;
12/26/19- came in to buy specific Cross ballpoint pen. Had one to use as example. Pens were locked up and had already asked to see them. Worker had to page manager on duty and we could here them argue about coming.
Seems unloading a truck was more important. I require testing a writing instrument as I use it all day every day. While I was testing the feel and quality of writing another Assocoiate assisting me asked me if I was purchasing it or not because he could not allow me to continue to write with it.
It could dry out and someone else wouldn’t want a “used” pen. I have never been so insulted as a consumer. This associate also asked me how I write and that another very cheap pen would rid me of the bump on my finger.
I told them when I entered the store I was specifically looking at…
I purchased a desk from your company. One of the pieces of the desk cracked when I moved it. I contacted your company for a replacement part ( part P. I took a picture of the incorrect part that I received and sent it to your company.
I received replacement part F. I called a second time and the same EXACT thing happened. I received replacement part F. I called a third time and again ordered part P and did everything I was supposed to do. This time I received replacement part Q. I called back AGAIN.
I asked to speak with a manager. They offered me an e gift card. The desk is 95% put together. I don't want an e gift c ard because I don't want to have to put the entire desk together again.
I told them I would call back. I called back again and asked to speak with a manager. The agent…
com and now Im email a short summary from my home personal email, about their crazy immature Fraud Dept that actually stopped my paypal payment! all because this nasty immature girl who worked in the Fraud Dept decided she couldnt verify my PO box address which a lot of people use when they live in a mountain community or suburb where mail isnt delivered right to the door in a mail box, so
they deliver to po boxes which is how I get my mail. 93 and then i was sent an email today from Home Depots terrible Fraud Dept, who will lose them business, telling me they stopped my paypal…
I cheerfully entered the store at 1535 W Craig Rd. North Las Vegas, I just needed some copies. I always use the self serve copy machines. The copier I started on would not connect, after putting all of my needed info, the machine just stayed on scrolling.
I patiently waited for an opportunity to request help, the associate avoided all eye contact, still I waited. Once she was free, she started in what seemed, my direction, the she dashed away, I waited, then she return in what seemed my direction, making sure to avoid direct contact.
I then decided I have to approach her. I asked if the was a reason for the machine not moving out of scrolling, she said I should just wait, or make sure I put my info in right, and did I send the email.
I assured her everything was in and it was stuck on…
On August 21, 2019 l purchased a shreader from Office Depot along with a 2 year warranty. On August 22, 2019 l received an email from warranty company that my warranty was cancelled. I called and supposedly ir was fixed...
I received my credit card statement and on August 21 l was also charged 2 times for the warranty. Today l actually went back into Office Depot to get credit for 2nd charge. Supposedly l received a credit for the 2nd charge but on the way home l received an email from the warranty company saying l needed to provide proof of payment for the warranty.... WTH...
ALSO l wss told a manager in Office Depot needed to deal with my issue so she called a manager. I waited n waited then saw a man coming towards me only to bw intercepted by another customer. He took time to help…
Office Depot customer service sucks!!! I used their online system to order a desk on Aug 06, 2019. , it did not come so I checked my email, then went to their website. I used their live chat which connected me to a live agent, who told me the desk did not get delivered because the Ryder driver ran out of time and the desk will be delivered the next day.
The desk did not come, so I called the toll free number listed. Now talking to customer service, I was told the desk was damaged and sent back and they will send me a new desk.
Also, they will credit me $100 for my convenience because I had to wait 2 day for the desk to come and because I was given false information. I was told it would take 24 hours for the new order to go through and update. 15th.
I did not check my email on Aug 16th,…
Yesterday my husband and I were into office depot to get help with some questions we had with a hard drive. We live in Daytona Beach a senior community and a lot of us do not understand computers etc. This is the second time I have been into this store and they are rude and nasty and make you feel like you are the stupid of stupid people .
we have bought a lot of items from office depot and will not be going back to your stores. Will Morales was the person who was rude and ignorant and we got into a terrible argument and I did tell him to shut up.
My husband was also treated very rude by this person and we wonder how you can employ anyone like this in your store. I was told he was the Manager, then the asst manager and on his card he is the Service sales manager, When this horrible…
They never want to stand behind anything they sell. Two week return policy in the original container is ludicrous. Terrible people to try to get any resolution to a detective item after two weeks.
On June 10, 2019 I drove to the Office Depot store at 2690 Coral Way, Coral Gables Florida. (This is the address that is listed on the internet. On the actual store receipts there is no address listed. ) I visit this store several times a week, to pick up office supplies or to do some printing or make copies.
I always find the employees helpful, pleasant and professional. On this particular day I went to the print department to make a copy of an email message. I've done this numerous times in the past, never with any kind of problem.
I know the people behind the counter and they're always friendly and accommodating. I went to the computer screen, logged in and was preparing to print my email message when all of a sudden some guy runs up to me and starts screaming. "You cant do that! You…
I haven't been able to log into the website for weeks!
I purchased a tablet. I set the screen saver for five minutes, yet it still timed out at default. I also needed to be shown on to copy and paste, as I was having trouble pasting. I go to store to be shown what to do, and they charge $50. Very ridiculous.
Will never purchase at office depot again. My next purchase was going to be a computer. They lost that sale.
I have been a loyal customer of the Summerlin location since day one, until today. I emailed a small file to be printed and when arrived I found 2 people ahead of me. Behind the print desk were 3 employees trying to figure out how to print a business card, waiting time was 15 minutes, the so called manager who is a total lost cause was bouncing from one counter to the next doing absolutely nothing. Mind you there were no customers at that time in the store and as I could count were 7 employees on duty and NONE OF THEM had a clue what to do.
When my name was called by the older lady with red hair and glasses who's name I did not catch at this time, called me and asked me why I was there. I responded to her that I have send a small file to be printed. She proceeded to tell me that I can do…
I complained about order no. 29679176-001 about being short an ink cartridge. My wife with alzheimers disease jad opened the package an for some reason hidden that cartridge which I have found in the trash. I apologize for the complaint. Your service was perfect.
DISLIKE!!!!!!!! Very unhappy BUSINESS customer!!!!!!!!!!!!!!!!
98 of Canon ink on Feb. 9, 2018. When I took the package out to put the ink in my machine I found a Free $20. merchandise offer. This offer started on Feb. 10, 2016 so I called Dixie (store manager at Miracle Mile store) and she said I did not qualify for the $20. gift card .
I think this is a shame that we had purchased the ink the day before the off started and they would not honor it. My husband would not let me return the ink and then repurchase it in order to qualify.
I think you could be a little more lenient of some of your policies. We have now purchased our ink from Staples, I do scrapbooking so I use quite a bit of ink and photo paper.
never any complaints. NOW I'M COMPLAINING. The new boxes jumped way up in price and are crappy quality. The scoring is so bad that I have to use scissors. One box in this last batch was so badly bungled that it's totally ruined. ""
I took my laptop in on December 2, 2018. When I finally got it back and turned it on, it was damaged. I called them and complained. They hem hawed about it, and I called again and got a manager named Katie.
I talked to her about it, and I got the same nonsense. she had me bring it in again and they kept it for quite a few days. no one contacted me as to what the problem was. Now they are trying to say that it was a manufacture defect.
It was not there before. I was told by another tech person, that when they changed my hard drive, they could have hit the wire, that cause my screen to go weird. I spoke with Katie again, and she promised me a full refund, and she would write a letter regarding that they are saying it is a manufacture defect.
she told me she would email it to me that night…
This is a brief description- not enough room for everything. Laptop was taken in at Redlands, CA office depot. Ended up needing a new hardrive. After receiving it back, it had line across the screen. spoke with tech that had me bring it back in.
They had it for a while longer.
Finally got ahold of someone that tried to say manufacture defect. Was told by another that wires could have been touching causing this. It was supposed to be checked out. several days later, when I had not heard as promised.
I called and spoke with Pedro(tech). once again was told mfg defect. this was an unsatisfactory response. Spoke with Katie E(manager). after talking and discussing the issue, she told me would write up a paper stating that she would give me a full refund and make statement that it was…
I waited for ever in line as your employees work at a pace that clearly don’t care. I left a deposit and left my material. I was told it was going to be ready Friday. Now I am told not till Monday.
Had to waite in line again, to pick my deposit and material. I asked the manager if he can send some of the workers to get the line at the copy center moving. He knew there was a line but was socializing with a friend.
Twenty minuets later we got another worker stroll as slow as he can to the copy department. Fineally I get to the desk only to find out they can’t find what I provided to be copied. Another twenty minuets till she found it.
I took my deposit and left. I went to tropicana store again your copy department slow and only one working. In the empty store other employees doing…
We went to the one in Menomonee Falls, to get a desk calendar. 99. We asked the girls in back who were busy talking and helping one customer what the prices were of the two. 99, the one rolled her eyes.
The other girl was told to come and help us. She asked the front, the manager came down the isle with an arm load of them. Then my husband tried to ask the same girl something else and she ignored hm until e persisted.
Then stopped as tho he was putting her to great lengths be asked. I’m sorry, but if those girls Ave time to talk, they have time to fill store shelves. The manager had no smiles on him either. 00 coupon
I reviewed the Office Depot website and found a flash drive that had the storage I wanted. Fighting the holiday traffic into town and the store a store employee found the item I requested and I confirmed the price with him that was on the website. There was one register open and customers were backed up 6 to 8 in line to complete purchases. When I got to the register and went through the customer rewards ID the item was rung up by the clerk and it was twice the price as the website. When I pointed this out and told him the other store employee confirmed with me that it was the web price all he said no it's not. I cancelled the purchase and left the store without anyone asking to help check the price.
When I got back to my computer I again looked at the Office Depot website and again…
My member number is 1410708588 ... on 12/7/18 I went to your store on Panama City Beach Parkway in Panama City Beach, FL to make color copies on your self-service machine. I put in my account number, my credit card number, and the number of copies I wanted ...
pressed the start button ... and then the machine went blank and stopped working. I called to an employee for help and she said she would make my copies from her work center ... and also said not to worry, no money would be taken from my credit card.
00 hold had in fact been taken from my credit card. It is still there today, 6-days later, and PayPal says will won't go away for up to 30-days unless someone from Office Depot contacts them to remove it. Needless to say, I am furious with your company right now ...
faulty equipment,…
Address:
2401 SOLOMANS ISLAND ROAD ANNAPOLIS, MD 21401 (410) 224-6005
Additional Comment:
I have been shopping at your store for a few years now. SO very frustrated and disappointed at last visit. Came in to buy a 32 inch monitor which had 4 slips in the slot and said to see store employee to pull from back. Well ---- despite FOUR slips you had ZERO in stock. They did offer to order but I find that poor management and almost a bait and switch as I saw those slips Saturday and came all the way back there to buy on Tuesday despite many other options for buying. Thought you should know.
I use to bring in my empty ink cartridges, but it became such a chore/hassel/pain in the butt to get the '20.00' credit back, I stopped. Now I find out, I can bring them in and as simple as giving my phone number, I get the credit on a future purchase. I turned in 10 cartridges 3 weeks ago. I bought $167.00 worth of ink TODAY (10-12-18). The 20.00 credit from the cartridges I turned in is no longer available...WHY??? It was for last Quarter??? WHAT??
I told the cashier, then give me back 10 empty cartridges...so I can turn them in for this 'quarter'. I got a blank stare. (I could hear crickets) What is up with this company? Turn in the empty ink cartridges, get nothing in return. Why wasn't I informed this company is on 'quarterly' basis for giving credit?? Can I turn in 10 empty ink…
Recently I shopped at the Office Depot on Breckinridge Lane here in Louisville, Ky. and I want to tell you it was one of the worst experiences I've ever had at any Office Depot's and here is the reason why.
When I walked into the store I noticed that I was the only customer there. Next thing I noticed was all the neat things at the front of the store that was just a $1, $2, so forth and so on. As I took a moment to look at those items I happen to look up and there was a man pushing a cart towards me. He appeared to be a manager. I didn't think that much about it because I was having so much fun with the little trinkets. Once I got passed all that I starting hearing really loud conversations. It finally dawned on me that it was the manager who was in the back of the store, the young lady…
First off, I am a stock holder.
Second, I used to work for Irv Helford (former Office Depot CEO) years ago and respect him and the company for many reasons. When I went to use my Rewards number, and then my partners too, the clerk, Shawn, could not get either to work, or my phone number to work.
Please look into receipt #2PTTY99PAXQYX4MWF. Dated 10/3/2018 at 2:53PM. 64 tax=1763, but I want my points on principal and do not like that it did not work at Office Max. My 2 numbers for Rewards are 1231316215 and084749 and phone number 847-338-9432.
These have not changed in years and years. In looking at the web site I also see another Rewards number. I also correct a old phone number to 8473389432.
Office Depot, College Station, Texas. Store # 397. Jorge Rodriguez the Manager and his bad Attitude makes shopping in his store far from enjoyable. I am amazed the store stays in business.
It's been almost 3 weeks and no response ...
Horrible experience, no one cares.... emailed the district manager, no response; it's been over a week! there's no system of customer feedback. What kind of company is this??? How many others have gone through/would be going through what I had! So sad. Someone can tell you 'Just leave' with the most disrespectful attitude, and no one else cares. Not the managers, not the above store people, not the corporate office people, not the website either! So sad. No wonder that employee (a manager) feels it is okay to treat people horribly like that including me and her own supervisor!!! Ya'll got it real bad. Disrespectful and very confrontational!
How many times do I have to report this? is there anyone that cares in this company?