Papa John's

I was not told/warned about lack of delivery drivers before placing my order my order took over an hour to come it wrong I then called the store they told me my order was cancelled yet they issued me a cheese pizza anyway if my order was cancelled why was I sent a cheese pizza their excuses does not make any sense and customer service was useless in the situation they offer no help nor a resolution in any form

This is about someone that papa johns has a manager at the papa johns address 3216 W Esplanade Ave, Metairie, LA 70002 do yall even do background checks at all yall have the same girl that sold my son drugs a few weeks ago thats ridiculous to have someone like that who touches methamphetamine and makes our food she sent My son a pic to show she had it il show you her name is kayla mccarty

I am very disappointed in the service I have gotten with my last two visits. I love papa John's but I am done with this restaurant. A couple of months ago I placed an order. When I got to the store to pick up my order the door was locked and there was a sign saying closed.

A girl who worked there was coming out and I told her I was there to pick up my order. She advised me they were having trouble with their oven and couldn't fill my order. That is fine. I understand things happen but a telephone call to let me know this would have been nice.

Also the associates attitude was an "I could care less" attitude. Yesterday evening I placed an order online. I got an email at 555 stating my order would be at my residence in 35 to 45 minutes. I kept checking the tracking device and it had been on…

I have been a life-long fan of Papa John's pizza.

However, I ordered two large pizzas (epic crust) one with Pepperoni and the other with Pineapple and black olives. Both pizzas were to have extra sauce. Both pizzas maybe had a thimble full of sauce if at all, it was really ridiculous, and also the dough didn't taste as good as I remember.

This experience was at the Lancaster, CA store at 20th St West and Ave K. The date was 8/8/20221 in the afternoon. Maybe it was only this store but I won't be going back for a long time. Thanks.

Online order placed 815pm it is now 11:47 pm app finally shows delivered yet no order has been delivered. I have contacted store 3 times. They insist it’s on the way they are short drivers. I paid credit card with tip and never recd anything but the run around.

My wife is a trauma nurse at NE Hospital in Gainesville, GA. She received a Papa John's Thank You Booklet that was given out to nurses for the work they do and have done. She tried to place an online pizza order on the 3rd using the promo code in the booklet.

The order would not go through. She used the phone and was told the online system was not working. She placed the order over the phone but was not given the promo code discount. When she asked why, she was told the offer was only good with online orders.

The problem we have is how can you make an online order if the online system is not working? We did not make the order and called Domino's to have the pizza delivered. Thank you for your time and patience.

My husband and I wanted to try a Papadia . The bread was burned, the jalapeño s were dried up on the side. My buffalo chicken was drowned in hot sauce, very little cheese and only about 3 very small pieces of chicken.

His had couples bites of beef and cheese. On his Philly steak and cheese. You should be embarrassed to serve such disgusting good. After a couple of bites we trashed it. Never again will we go to Papa Johns.

I went into the papa John on wax Rd next door to the Sally’s beauty supply . I was greeted and told , he would help me , after he finish taking his pizza out . After waiting ten minutes , I asked him the price and told him what I wanted to order , so he could make my pizza since he was already in the area and had me waiting .

When a older white lady came in the store , he immediately stopped and came to the register , I told him , I told you my order thinking I was doing a favor , bc he was alone and I already waited ten minutes , he could’ve made my pizza while I was already waiting .

He was very very rude to me , even after I waited . I asked for the manager , he stated he was the manager . Threaten to call the cops on me , for no reason . I ask him for cooperate number , he told me…

I went to the papa johns store in tillmans corner..I HANDED HIM THE MONEY IN HIS HAND BUT WHEN IT WAS TIME TO GIVE ME MY CHANGE MY MONEY WAS PUT ON THE COUNTER LIKE HE DIDNT WANT TO TOUCH MY HAND. AND THAT I DONT APPRECIATE. YOU NEED TO TEACH YOUR CASHIER THE PROPER WAY TO HANDLE A CUSTOMER.

I worked for papa johns for many years. Got our pizza tonight from the store on Williams Blvd in kenner, la and they put the garlic cup right in the middle of our pizza as well as put breadsticks in our cheesestix box.

The manager on duty was very rude. This is very unacceptable to me. To top it off they weren't even busy.

I order a Philly Steak pizza on 7/6/2021. When I took my first bite I nearly broke off my tooth because there was a bone in my pizza. The bone looks like a broke off tooth. I called to tell the store and a young boy answered and he apologized and said he would refund my money.

While he was talking to me the manager was talking to him and said "we don't refund anyone's money. " When I told her about the problem she instantly said, "Mame we don't have any bones on the counter with the ingredients that we put in our pizza!

" I told her that no one touch the pizza except for them. She got very mad and said again that they do not keep bones on the shelf with the other ingredients. I did offer to bring back the pizza with the bone and she just hung up on me.

I am going to call the Arkansas…

i ordered my pizza to be light on the sauce and it had a lot of sauce on it, it was not hot when i received it

Thats last 3 times i come here order says 15-25 min and it takes more than 45 min they always put my orders picked up 20 min before i actually get my order so i cant even track it its ridiculous!! They make it seem like there getting the order out on time in reality its really backed up im going on 50 min for this order i just places on june 22 2021 like why can it give me the correct time when i place my order!!

I have pictures of me still standing in store even though its saying picked up it just doesnt allow me to up load it for some reason

Hire people in the United States not India to answer phones and take pizza orders.

I ordered a pizza from Papa John's on 8th April 2021 from the store at 1984 North Hill Field Road in Layton Utah. The pizza I received was only four slices of the pizza had any toppings, two of them only had pepperoni, and the fixings slid off when I picked up a slice.

Pizza was cut into no resemblance of a slice, where some of them were really thick and big. The garlic sauce was cold damn it was like butter that you had to scrape out with a knife and spread on your pizza.

I will never recommend Papa John's again to anybody.

Pizza wasn't cook at all!

I always order POA fromPapaJohns but the one delivered on last Friday was cold and did not have what I ordered on it plus they always wait till I get to the door as I am 92. They just set in onthe ground. I’m o disappointed.

It also took forever and I did include a tip. No more. Mae Nastally 8394 SW 82nd loop OCala,FL 34481

It's nearly impossible to get ahold of someone from the payroll department, and when you do things move very slow...

Mr. Brooks

Store 1776 Margaret St, Jacksonville, FL, scheduled a DoorDash with me. When I arrived at the store Kyler, MOD, told me that he had one of the staff delivery drivers deliver the order. DoorDash chat wasn’t available due to the massive orders.

So I had to cancel the order which significantly affects my DoorDash ratings. I received no pay from DoorDash and had driven to the store. Kyler should have cancelled the order or allow me to complete it. Kyler was absolutely insensitive to having send the order to me and then giving it to a driver.

He didn’t care about wasting my time. Kyler does not reflect well on Papa Johns. I will no longer accept DoorDash orders for this store and many DoorDashers are also not accepting Dashes from this location.

February 8, 2020

0 - I am writing as a brief employee by brief I mean two days. On day one, I noted a person wearing crocks, another person eating a cookie as she wrapped up a delivery to go. Swearing at all levels. I was trained for 1/2 hour and taken out for a delivery by a very helpful and the only asset you have in this Merritt Island establishment Lisa.

On day two, I had made a delivery and forgotten the Pepsi - yes, I was in error. However the scene performed by the manager Emilee in reprimanding me, was one that would not even go into a "not what to do scenario".

I was waiting for my next delivery, when Emilee the manager walks in from (apparently from working with the patron that the Pepsi was not delivered to. Upon immediate entry into the Papa Johns establishment in front of…

I placed an online order on 10/26/2019 to be delivered at 11:45am, After the order didn't arrive by that time, I placed a call to the store @ 12:15pm to check on the order. The young lady who answered the phone was very rude as I asked about my order.

As I asked her how long will the order be delivered, with an attitude she stated, I don't know. I informed her that I was a former employee of Papa John's and that's not how she should be handling this matter.

So, she placed me on hold without asking me to hold on. When she came back to the phone, I asked for a refund.

is subject of my complaint. I have given up on tying to order anything for delivery on a friday evening, due to the fact that they turn off their online ordering. The excuse is always the same "we only have one driver". What the hell!

You evidently have some "Piss Poor" management at this location. I just wanted you to know, that I will no longer use this Papa John's location for anything! It is the only store for delivery in my area. You figure it out!

I place an online order to be delivered by the Papa Johns at 1241 Maple Street Carrollton, Georgia. The wait time per the online app will be 120 Minutes or 2 HOURS ? REALLY ? I am not waiting 2 hours for a PIZZA NO Way.

I then called the store to cancel the order and was treated extremely RUDE when I asked to cancel the order . Totally uncalled for behavior out of the person who answered the phone. Very bad experience with Papa Johns Today .

I am reaching out in efforts to take steps to improve the current conditions and up keep your business along with Subway within the plaza. For the past three weeks trash with your labels on it. No one is taking the time to keep it clean up, now it coming across the alley.

What steps can we take to partner with Subway to improve and maintain cleaner conditions. i have to live with this condition. Normally everyone is good about the upkeep. I see alot of activity with the employees taking time outs, but no efforts to help.

Please correct and help maintain.

0 stars. THIS PLACE IS RACIST. I make an online order and go in to pick up. This chubby white American lady took forever to help me out because she seemed to busy and the whole place seemed unorganized.

First, she makes a mistake on my order and mistakes my order for another asian guys order because we have similar last names. And then she promises me credit for the same thing I ordered and when I tried ordering today, some rude barely-speaking-english Latino, calls himself the manager, picks up and as I'm trying to explain to him he thinks about it and

I tell him that the lady got mixed up with my order because we both have asian last names, CHO and CHOI. I understand it looks alike BUT NO IT DOES NOT SOUND ALIKE AND IT IS NOT THE SAME YOU RACIST B*TCH.

As soon as he looks my…

My son order for me pizza and I have one be for that one was good I ask my son to order for me same :one but today was cold not hot and the bread not like one ber that one today thank you I was not happy from it I eat from it my son he's name Anthony Maidahe order it

Jacksonville, AR..... 7-19-19, 9:00 pm, walk in, " Wanna place an order" .... Err... It will be 10-15 MINUTES BEFORE WE CAN TAKE THE ORDER..... Jesus h. Christ on roller skates..... you people are crazier than a shit-house rat.... and have a nice day.

Worst pizza I have experience thus far. Ordered XL with 3 toppings more bread than anything can’t taste any ingredients. I will not reorder again there. Started to go to Pizza Hut or Doninos wish I had and could have been half of the price and would have enjoyed. Had to throw away...

waste of money, never again.

Placed order on 06/29/2019 for a x-large and lg two topper. The driver called me and informed me that the reason he was late was due to the train and he would be her in 20 more minutes. (ok! no problem) I received that call at 2:53pm.

7272 @ 3:37 pm only to be placed on hold for over 5 minutes. Still no pizza man at my door! So now... I'm still on hold and it had been 9 minutes. The time is now 3:46 pm. Omg it has now been 11 min and I am still on hold!

I'm just gonna hang up and call back! I will screen shot the time of the phone call length! 12 min is on the phone waiting time for me being on hold.

Food was delivered 30 minutes late our lunch was over, tried to call the store in Laurinburg North Carolina to get info in our order they never picked up the phone. Delivery driver was the person I ordered the food with and she knew what the issue was about time here at our company. Very disappointed with the service.

I've complained almost a month ago.they delivered Wrong and the worst pizza and didn't bring any sauce and i couldnt give it back because no transportation, and they didn't even make good eith it

Saturday night we decides to have a papa johns so was inputting the app which then gave us £15 off our order over £30 so we ordered £35 worth of food and expected this to be taken off the final receipt when the order went through it hadn't I phoned the number advise to be told not her problem as its to do with the internet and she can not do anything? the young lady I spoke to advised that she was management and still nothing can be done I did advise her not good enough and that I will be complaining she advise to cancel order and then I would have to wait 5 days for the funds to return to my account. As you can imagine I am not happy with the service and the attitude that nothing can be done.

Attached is the confirmation I have complained twice with no-one contacting me on my mobile…

Papa John's location @ 1409 Sigma Rd NE Conyers, GA 30012 that manager(white male) "Ben Garman"(if given the right name) is piece of work! his actions, nasty attitude, very unprofessional, not courteous at all, RUDE, and doesn't make any attempt to resolve a customers issue.

not a good look for a franchise attempting to change the minds of how folks see it. because my experience last night on 6/7/2019 makes me question the change or if there has been any REAL changes made. just hire staff crew and defiantly Management that don't have a problem or issue servicing your customers no matter the color of their skin.

for me 100% is guaranteed quality pizza, and customers satisfaction. Thank You

Good afternoon,

I have tried speaking with the restaurant as well as completed a survey with no response. On 5/31 I ordered a large 2 topping pizza with garlic knots and bread sticks. I called the store 3 times regarding my order that when placed said at least 60 minutes. At an hour and 15 minutes I called to check on the order and was told it would be just a few more minutes he was leaving to deliver, 20 minutes after that I called again and was told that the driver was out for delivery. About 15 minutes later I called again and they advised that it should be there any minutes. About 10 minutes later the pizza arrived. Being a bit upset the driver advised he had just been called in as they were short staffed and we should call to complain. I called the store back and expressed my…

I was a first time customer and I ordered online philly steak pizza, the meat pizza and two sides of wings. When I received the pizza the philly steak only had meat on two of the slices. I called to report it and the staff was very rude.

He told me to hold on and the next thing I knew the phone had a dial tone and they never called back. 48 for papa johns and wasn’t happy. The staff was very rude and that’s not acceptable. If it’s possible I will like a refund or gift card or etc.

This was my first time ordering from Papa Johns and I shouldn’t have to experience anything like this.

I called into the Carrollton Papa John's to cancel an online order that i messed up. I called immediately after i pushed checkout. The "manager" was very hateful!!! She told me that she already made my pizzas and they were already thru the oven, that she couldn't fix it.

I literally mean all this happened in a matter of 2 minutes. I never raised my voice or anything. She told me that she has black listed me. This is NOT the 1st time the manager has been hateful to me.. Horrible customer service!!!

Complaint against papa john at 25 Talbert Blvd, Lexington NC - telephone for plAce is 336-236-7272. At 8:00 pm on May 24, husband called in order for 2 pizzas to be delivered to Smith Avenue. At 9:00 he attempted to call to check on delivery - he and I separately were put on hold 6 times and hung up on.

Husband eventually got through and told them he was checking in order for delivery that was called in at 8:09; he gave the address again and waited — it is now 11:00 -we never received order —we will never order from pap John’s again - don’t want Pizza - someone just needed to know the kind of business that company is doing - never called - never showed up - awful and I will be telling others about my experience -and I think someone from corporate needed to know - good evening

i order online. there is no problem with the pizza or service. my daughter always wants extra garlic sauce. i cant seem to order it online. i said something to the manager and he said you could always choose online.

not so, he said " nobody else seems to have a problem with it". i have mentioned this several times before with the same response. why cant someone help me with this? i keep paying at the counter for the sauce.

please help me figure out what i am doing wrong. i am sure this email will do nothing as i have tried before and did nothing. can someone help me?

I ordered a pizza they said it would be delivered between at a window and when I called they changed the window online I called and said it was on the way and I called a half hour later and was told it just left I said you told me this a half hour ago this is these people don't get jobs. as I'm typing this there is still no pizza

I give a neg. -1 because I have called corporate and submitted a verbal complaint and was told that the district manager would give me a call in 48 hrs. Well its been a week and no call. 28 and for what know one will tell me.

The rude manage at the store said the online system made the extra charge. The manager give the phone number to call for help on the on line orders. They are the ones who said that the district manager would inquire and give me a call in 48hr and they said that they did not charge the extra money an that it was don't at the store.

So I still don't know what I have paid for or if maybe someone at the store just decided they too wanted something and though I wouldn't notice. Being that I cant get a straight answer or good help on this does make me wonder if someone is…

i order a pizza for delivery and they got that had for pick up then had to charge my card 2 time it was about 1 hr and 30 min late and it was cold thank u

00 reward. 00 credit. Instead, I finally gave up after an hour and I called an order in for a large pepperoni pizza to be picked up. I have ordered pizza from Papa John's for many years and I really enjoy the pizzas.

When I got home, the pepperoni was not round and it did not taste like pepperoni should have tasted. It looked as if they chopped it up and spread it over the pizza. At 77 I am getting particular with my pepperoni, I don't like that at all.

So the experience was tedious to begin with, and it got worse after I ordered and picked up the pizza. 00 receipt even though I have a receipt for this purchase. When I looked earlier you had to put in a previous order number, now I don't know what it wants and since I picked it up it has nothing on it but my misspelled name, order date,…

Medium pizza, $32 plus tip? What a RIP off.

Screw you papa John's ...I'll never order you again

I have been a customer of papa johns for several years. I ordered a MEAT LOVERS LARGE pizza from papa johns and they delivered my pizza 2 hours later and cold.. I called the store here in Belleview FL. 352-302-3222 AND the manager was unprofessional TOLD ME HE STATED TO MY SON THAT THE PIZZA WAS GOING TO BE COLD BECAUSE THE DRIVER IS REALLY BUSY & hung the phone up in my face.

I need to speak to someone from the cooperate office as soon as possible. My name is KATICHA MITCHELL HOME# 352-292-4001 CELL#352-537-1119

I ordered the 2 for $22.00 large pizza after they used my debt card and said the total was charge 37.60 I said I thought it was 2 for $22.00 he said don't worry I did not enter your card, when I looked at my Chase app they charged me $37.60, I called he said he would credit me in 15 min, its been about 2 hours. I called again the store and ask about my refund they said not sure about it, I asked why did they charge a larger amount, the response was it takes time to get a refund and do not order here again. I feel that this was improper to say. I will be telling my friends of how you cheat people. this was Pappa Johns on 701 East Market street Akron, Ohio 44305

Chris Wheeler 275 Park Street Wadsworth, Ohio 44281 330-590-0703

a few weeks ago i ordered a pizza from the JFK location in North Little Rock Arkansas. I order from here frequently as papa johns is my choice of pizza.

However, this is my second complaint on behalf of this location. I will provide a picture of the pizza. When I opened the box it looked as if the pizza had been turned upside down or maybe even the delivery driver dropped it and threw it back in the box.

I still managed to consume my pizza because it had been a long day at work and I was hungry and didnt have the time to call and complain about the order at the time as it was getting late as it was and of course afraid they may do something intentionally to my food because of the complaint and because of prior issues.

Also i have already submitted a complaint about this and have not…

On april 24th i placed a order at the w conial store in orlando fl the order was canceled withoyt them callu g me to let me know and at 10 oclok pm the money was put back on my card thats ehat the manager told me i have called twice and two tickets have been sbmitted but my money have not beem refunded back to me on my card

I visited one of Papa Johns restaurants in Fort Worth, Tx on April 25, 2019 , 12:19pm. Restaurant #1785. When I entered the restaurant the manager was on the phone taking an order, after finishing with that order he proceeded to take my order.

After touching the computer to take the phone in order and taking cash and handing back the change, the manager proceeded directly to the pre-prepared pizza dough on the pan and started handling it with out washing his hands or putting gloves on. He put his hands on the topping also.

He did not try and conceal the fact that he did not wash his hands. This is completely unsanitary and unacceptable. I went ahead and purchase the pizza and through it away. I have ordered from that Papa Johns many times and was very disappointed and disturb over the…

Very, very disappointing customer service from:

Papa John's Store #4805 91-5431 KAPOLEI PARKWAY KAPOLEI,HI 96707 (808)670-2560

We waited patiently for 85 minutes. My children and guests monitored its pending delivery online. While we waited outside in front of our home, we received an update that the pizza had been delivered. How was that possible if they never showed up? The driver did not bother to call or come to our home. I called and the lack of professionalism was very, very disappointing. I will inform my command and recommend that my personnel not provide business to this establishment. I felt that this type of customer service was due to me not being of Asian descent, I truly feel discriminated. As a disabled veteran, I do not feel I received the customer service that I…