Papa John's

I visited one of Papa Johns restaurants in Fort Worth, Tx on April 25, 2019 , 12:19pm. Restaurant #1785. When I entered the restaurant the manager was on the phone taking an order, after finishing with that order he proceeded to take my order.

After touching the computer to take the phone in order and taking cash and handing back the change, the manager proceeded directly to the pre-prepared pizza dough on the pan and started handling it with out washing his hands or putting gloves on. He put his hands on the topping also.

He did not try and conceal the fact that he did not wash his hands. This is completely unsanitary and unacceptable. I went ahead and purchase the pizza and through it away. I have ordered from that Papa Johns many times and was very disappointed and disturb over the…

Very, very disappointing customer service from:

Papa John's Store #4805 91-5431 KAPOLEI PARKWAY KAPOLEI,HI 96707 (808)670-2560

We waited patiently for 85 minutes. My children and guests monitored its pending delivery online. While we waited outside in front of our home, we received an update that the pizza had been delivered. How was that possible if they never showed up? The driver did not bother to call or come to our home. I called and the lack of professionalism was very, very disappointing. I will inform my command and recommend that my personnel not provide business to this establishment. I felt that this type of customer service was due to me not being of Asian descent, I truly feel discriminated. As a disabled veteran, I do not feel I received the customer service that I…

Call Papa John's to order a pizza for pick-up, was put on hold for 10 minutes and 25 seconds, ordered a mushroom and onion pan pizza. I was told to pick up in 15 to 20 minutes, got there in 25 minutes and my pizza was still not ready, waited another 5 minutes my pizza came out.

I checked it and it was pepperoni. They told me that's what I order. I walked out and you'll never see me again

I have ordered from the Wealthy Street location (Papa John's Store #1820 1551 WEALTHY ST SE GRAND RAPIDS,MI 49506 (616) 456-7008) for years. Today I received a phone call stating that my order was cancelled because of where I live, I was told that your company can not deliver in my area after 8pm.

I have been a very loyal custom I always order online and pay with a credit card and that has never been a problem. So I don't understand why my order would be refused. Loyalty should go beyond your address.

I believe that I live is a very respectable community my neighbors and I have lived here for many years.

I call at 11 pm tonight and started to order a large pizza and with topping on one half he told me it will be 1 hour 1/2 for delivery And he could not promises it will be hot.I will not order cold pizza in hoping you can help me because I like your pizza hot. What should I do????Help

Had people over for the final four basketball game and could not order pizza! Your site was down during the semi final college BBall game! You can imagine how mad 15 roudy MSU fans that had to eat hot pockets and Cheetos for our watch party!

All of have decided to not order from you again.

I ordered honey chipotle chicken wings with a lg pepperoni pizza. I had order 20, not knowing they didnt come in 10s, this was not clarified by the manager that took my order. I was then sent my pizza and chicken poppers not wings. m.

said that that is what I ordered. I corrected him and explained I've never known about their chicken poppers and wouldn't have ordered them based on that alone. He said I could have my wings but then would have to pay for those too after paying for food we didnt want.

Not only was customer service garbage their "poppers" were no better than microwaved chicken bites with a light drizzle of the honey chipotle sauce. The ranch dressing was in the box with the poppers and hot. Ranch dressing is fowl hot and could possibly get my children sick.

We as a family…

00 for a pizza I expect it to be cooked. When I explicitly select the "Well Baked" option, I FULLY expect my pizza to be well cooked! It is VERY disappointing having to surgically remove all my topping to strip off the layer of RAW dough that I refuse to eat. Very disappointing.

We placxed an order an when it came time to pick it up the car wouldnt start. So we call an asked if the would deliver it the said yes an so we waited we then called bac 3 more times withem saying once they were waiting on a driver an then

they lied an said the told me they told is we canceled our order which we didnt an then perceived to make ride comets an get loud over the phone when we ask to talk to the manager they hung up on us. The could have told is ours ago so my lids could gotten somthing different instead of eat a cold dinner after waiting for hours on somthing that we were told that was comin

My first bad experience with our local PJ was when last year we called for a delivery and when the person arrived i tried to pay with a check and the delivery person not only did not know what a check was but had to call her manager who told us they did not accept checks.

So we have not ordered a Pizza from your establishment for over a year, until recently when i figured i would give you another chance. Well we called for a delivery for the second weekend in a row and they tried to call my wife who missed the two calls in a four minuet time and when we returned inside we returned their call and they would not answer.

So i called the location and spoke to the Manager on duty to inquire about the pizza and he said they had tried to call us six times which was a lie so i told them to…

I ordered a pizza online from the store located at 3411 Clifton Avenue Baltimore, MD 21216 today at 7:25 pm and received my pizza at 8:45. The pizza was cold and unappetizing, which I didn't even have the desire to eat.

Subsequently, I made several attempts to contact the store to make them aware of my dissatisfaction. I held the line 10 mins, 12, mins and finally stayed on hold 30 minutes, to no avail. By far this was the worst experience I have ever had.

I cant even articulate my level of dissatisfaction, and disappointment with this experience. Being the second time patronizing Papa Johns ( the first time I ordered instore, in Montgomery County) I figured I'd give them a try. Seeing how business relies, lives and dies from the reputation it aspires to exceed expectations. I in good…

we are in myrtle beach we order a medium pizza on a Sat one week it is 13 Dollars in change tonight it was 17dollars in change why I asked the girl on the phone she said delivery charge pls tell these people what prize is a medium pepperoni mushroom and onion we are retired that extra oney is important also confusion to use why love the Pizza

I called to order a pizza at 10pm asked what time they stopped delivering she never gave me a answer and said they wait time is 3 hours and the store closes in 2 hours was very rude and was rushing to get off the phone and didnt want to answer any questions ive had several other problems with this place very unhappy at tge way they run there business we usually order about twice a week but

with past experiences and then this incident we wont be back witg our business this is not how a company should run very unprofessional people at this location the location is hopkinsville ky on fort campbell blvd

I am filing a complaint with the Manager of the Papa Johns Location in Normandy Park, WA. Phone number is 206-248-3333. Address is 19893 1st Ave S. - 98148.

The franchise associated with this location is Rose City Pizza based out of Oregon.

Operations Director is Matt (I do not know his last name) General Manager of this store is Doua Hang.

Neither were there at the time of the incident.

The manger I am filing a complaint about is Jude Cabrera.

Here is the situation: I am employed at this location. I am a delivery driver. I was out on a delivery. I come back from my delivery and my name is logged out as it should be - but I was on another delivery. He sent another driver logged under my name. But tried to tell me he was still going to give me the mileage for that delivery. This is…

I ordered medium pepperoni pizza to be picked up. the guy repeated my order and gave me the price. My grandson and husband picked it up. when it was opened it was wrong. I called back and the guy insisted that it was ordered with cheese.

Called back and the phone was not answered. My husband took the box and went back. In the meantime I did call back again, the same guy answered. When I explained to him who I was and that the label on the box read pepperoni.

He hollered something about the issue and hung up on me. He told my husband that the pepperoni on the label did not mean that. After all that it was replaced. I have dealt with Papa John's for years, but this has ended.

The guy that worked there was very rude and did not get the order right. I worked in retail in the past and I know…

On your website your prices are different on different devices.

My pizza was almost 2 hours late and when they got to the door the pizza was freezing cold and the pizza was all over the box , I called the store and spoke with Justin which said that he will send the driver back with a hot pizza and a refund , however when the driver got back to my door the pizza was a gain cold and

there was no refund the person headed me a pepsi , when I called the store back I spoke with Cameron which was rude as well he then put just on the phone and stated he don't have time for this and and hungup ..

I want my refund this is the second time I have went threw this with this from this store .. something really needs to be done and I wont stop until it is

I ordered a delivery at 5:11 pm for 6:30 pm delivery. it is now 7:20 pm. one hour late.

order #666312526

cust id 35495220.

This is not the first time for this to happen.

you need to make this right for me.

they sent us the wrong pizza don't get me wrong the pizza was still good but when we called the store they acted like they could care less

Have not used it a while due to poor service but decided to try again well guess what we are sitting here waiting again for the pizza that was supposed to be here 20 minutes ago. I live 10minutes from the store.

I called and was told it was on she way I said how long and was told 10 minutes so I replied so you have not even left yet because I am only 10 minutes away and she replied well we are short on drivers. Wasted my Papa dough and discount.

Hello,

I ordered a pizza online 2/07/19 and was quoted a arrival time, I also received a email confirmation that it would be delivered in 27-37 minutes, after a hour I called to see what happened they told me the pizza was just coming out of the oven and they were sending it out. I again was waiting another hour for my pizza and didn't receive a phone call that they would be running late, as I was notified after I called again for the second time and told it was on the way.

I enjoy the convenience of ordering online as I have done so before. I enjoy Papa Johns and the quality of pizza is greatly appreciated . However I was disappointed with the customer service recently and was not offered a refund for terrible service.

Ordered the lunch special 2/22/19 got there on time following the pizza tracker and my pizza was an old pizza that was already cut and I ask the square cut and got a lot of mini triangle cuts so it was a pizza that someone was already ordered that didn't get picked up and they reused it instead of making a fresh pizza!!!

I have filed a feedback form 2 times, and called and spoke with Rebecca over an incident last Saturday evening (2/16/19). I was informed that someone would notify me within 24-48 hours. As of today's date, 2/21/19, no one has responded or sent me an e-mail.

Could you please look into this?

The Crystal Hill store in North Little Rock, AR SUCKS! The man that answered the phone barley spoke English & then you could not understand him. The he put the manager on the phone, someone named Louie or something like that.

He was just a rude. I have ordered for years from Papa John's Pizza just a different store and never had any problems out the other store. This store was just plain dumb and stupid. I'm sorry to leave such a bad review but poor service is not was I expect from a well known Pizza establishment. Thank you, Alicia

I work for Seminole Electric in Tampa. WE frequently place orders from Papa Johns 14861 N Dale Mabry Hwy, Tampa. Today we called at 1000 am to place an order for 20 pizzas for delivery at 1145. They said they had too many orders and could not be there until 1215.

That was too late for our corporate meeting, so we asked to pick them up at 1145, the person on the phone said I will ask my manager, but he is going to say no. So she asked the manager, and no courtesy to get on phone, he yelled no we cannot make them and we hung up.

I do allot of business with PaPa Johns personally and professionally and find this Customer Service unacceptable. I am sure that this is not the service your corporation expects or accepts and hope this is corrected. We are now going to use another place to provide…

Our pizza tasted very bland. It was very dark and the crust was hard. Our bread sticks were very dark and bland as well and also cold. And the garlic was spilled all over the box and on our garlic and cheese cups.

We would appreciate it if you could do something about this situation. Thank you.

I work for a Amazon fulfillment center and we order often from papa johns all the time. I work over nights and we had a birthday party planned for a team member and I ordered two large pies on line.

Usually the service is great but this time the order was delivered late and cold and the delivery driver was rude. He made the excuse that he had too many orders. He delivered the order late and we only have a half hour for lunch.

I ordered it at 10:50pm on Wednesday the confirmation said it would be 30-40 minutes which is normal. Our lunch is at 11:30 and the driver didn't call me till 11:50pm, needless to say we didn't get to enjoy the pizza cause it was cold and late.

We order all the time throughout the year for meetings and special occasions and I hate to order from somewhere else. I…

i had a gift card for my pizza and the people there messed my order up and all my imfortation up plus took out the money on the gift card that i never got the pizza they ripped me off on my card and order plus they never show up with my order.the card was for 25.00 but i should either get my 25.00 back or a free pizza for 25.00 i will tell a lot of people how this place RIPS PEOPLE OFF. I AM VERY PISSED OFF ABOUT THIS I HOPE THIS GETS FIXED GITTINGS

Long story short I had a problem with my local papa johns store three years ago and stopped going. I received a coupon in the mail that made me decide to give them another chance. I ordered online. When I got to the store, the store owner in east rutherford was nasty with me.

I walked out without my order. The store owner called my wifes number from the online order and told her to never come back. I called the papa johns main number to complain. They were very nice but no one called me back.

Two weeks later I called and they said the case was closed. I said "no one ever called me to tell me that" and they said the store decided they no longer want me there and as a franchise they have a right to do that.

I said "alright but I would have liked a call telling me my case was closed. I had…

Ordered 3 pizzas. (All super soggy) 1st: all cheese and sauce slid down, got 1 pizza with all toppings on 1 side. 2nd was ok. 3rd was cheese on 1 side. $45 for this. All pizzas were horrible, and I love PJ's.

Never again in Portland tx. And I like PJ's.

Ordered a pizza less than 5 minutes from my home. An hour later, the delivery driver called me to verify address, which she had the correct one. After telling me there was no such address, I called the store, cancelled the order, and no one seemed to care they lost business.

Last time for this person!!

On January 4th, 2019 I Ordered a pizza for delivery. I was told that it would arrive in 30 minutes. It took over an hour and when delivered it was cold. Called the store here (Port Orange, Florida) and asked to speak to the manager.

I was placed on hold and after 10 minutes hung up. Then my husband called the store and demanded to speak with the manager. when the manager talked with my husband he said that they would bring us a new pizza at no charge and refund the cost of the first pizza that I considered a fair way to deal with the situation.

However when the new pizza arrived, we found that it was not anything like we ordered. It was missing several ingredients and was really quite awful tasting. I didn't even consider calling the store yet again but I wanted you to know just how bad…

I am not to impressed with Papa John's service at West Broadway. I call to order a party worth of pizza for address at 1814 Bolling Ave , 40210 and the servant said that there were no more delivery drivers and nobody to help you and I cancelled at about 8:33pm last night.

my pizza came to my house with cheese and toppings inside and on the sides of the box but none on crust.

Every time I try to order from the local Papa John's, they will not honor online specials or match competitor pricing (Domino's). I just tried again to no avail and even though the online specials specifically state $6 for 2 medium 1 topping pizzas, the manager told the person who answered my call that they would not honor the special.

99 and they said "We are not Domino's". I waited for at least 15 minutes and finally hung up and ordered DOMINO'S. If you will not even honor your OWN SPECIALS, much less price match like many other places do, you should not leave this Piney Forest location in Danville, VA open any longer!!!

This is the rudest and worst Papa Johns ever and I don't even live here any more - my parents are still in town which is the only reason we even try. They also never…

I usually choose Papa John's when ordering pizza because they have always had a consistently excellent quality when it comes to the product they put out. However, I was extremely disappointed when I received this order (there were two medium two topping pizza's and they both had the same issue; only one is pictured) only to open both boxes and find that the majority of both pizza's didn't even have toppings or sauce on them. I expect much better quality control from Papa John's than this.

My wife ordered a 2 pizzas at our local papa johns here in Missoula Montana and not only were they late by an additional 45 minutes but made incorrectly. I was not home at the time they were delivered. I would have refused them outright and demanded a refund. Upon calling the manager she tried to say t wasn’t their fault that they had only 2 drivers and couldn’t get our order to us in the allotted time they stated. I asked to come back now and pick them up as they were not made correctly and she said they couldn’t do that to which I replied how about I drop them off there and you make them correctly to which she started screaming and swearing and said fu*k this and hung up on me. WOW great customer service experience !!!

Better ingredients, better pizza, incorrectly made, terrible…

It clearly sates on the website I get 11 chicken poppers and tandoori poppers but instead I got less than 11

Asked cashier for the AARP discount she very rudely said she didn't know what that was and refused to try to get it. This to me means I will not visit this store again and that the employees are poorly trained.

Store location on Zebulin Rd. Macon Ga.

Last couple of times I ordered pizzas there was not enough ingredients in the pizzas at all. It barely has 1 or 2 pieces of pepperoni in each slice. The quality has dropped tremendously. I won’t be buying from them.

There are plenty enough pizza places willinf to ear my business.

On November 10th I called ahead and ordered two Pepperoni Pizza's from the Papa Johns on Woodbridge Way in Edgewood Md, 21040. 34). Already late for a party about 10-15 minutes away I called to let friends know as I was bringing dinner!

While doing this I was handed my pizza boxes and out the door I went. Upon arriving at the party the boxes were opened immediately and to everyone's shock the pizzas were covered in pickles and labeled "Cheeseburger". I called Papa Johns and was informed it was my fault for being on the phone and if I wanted the correct pizza's I needed…

Placed online order at 5:30 pm received the wrong pizza. Notified store, spoke with the manager who assured me of a timely re-delivery of the correct pizza. An hour later I called and was told that it will be an additional 15 minutes.

When I asked to speak with the manager I was placed on hold and left to listen to a horrible sound. Called back and the phone was not answered I am very disappointed. The pizza was already paid for and as of 7:15 still have not received a pizza, an apology or anything satisfying.

However, I was told that they will need the wrong pizza back. Very poor service

00$ pizza. i was excited to buy the featured cheeseburger pizza to receive a very disappointing pizza with so little hamburger that I couldn't believe that this was the prime ingredient virtually missing the mark. I could count the amount of burger crumbles on one hand.

I contacted the store manager and took the pizza back to,prove the sparse non existent burger. He basically said that there was nothing he would do about it, stating that there was burger on it. I think it tasted like it should been called a pickle pizza.

Really, this manager was a rude jerk. Until the management changes, I will not be going to this particular store again.

The general manager is a bitch,she decided because I'm a white male I couldn't use the 8.99 special and wanted to charge me 20 dollars for a two topping pizza and when I wouldn't pay that much for the pizza after ordering the special and being quoted otherwise over the phone she told me I was just a white supremacist piece of shit and should have to pay more so others could pay less, WTH is wrong with this person.do they represent the values of Papa John's in Maryland this is ridiculous

I have a coupon from McEachern High School that I have had for months now, I called to order a pizza but wanted to add topping and the young lady explained that I was unable to add any toping because it was just a free medium cheese pizza only. So then I wanted to order my pizza and pick up when ready, but then it wasn't possible to order the pizza for pick-up.

I had to come in and order in person with the coupon, I thought this was ridiculous. So I drive over and wanted an explanation as to why, and asked what if I had just called and ordered the pizza and showed up with the free coupon what would have happen then?

So this very rude manager tells me that then I would have been charged the regular price for the pizza and couldn't use the coupon as she's sliding across the floor in a chair,…

Papa John's 1490 W Government St. Brandon, MS 39042

At appx 2:45 pm on 20 Oct 2018, I placed a cell phone call to the Papa John's Pizza store in Brandon, Mississippi.

I told them that I was making on order for pick up. They asked my name and phone number.

I told the person on the phone that I wanted to order the Extra Large two topping pizza for $10.00 as shown on TV. I was told to hold a minute and when the person came back on the phone he told me that they were "all out of Extra Large pizzas".

He advise me that I order a $20+ pizza to which I said GOODBY and hung up the phone!

I purchased my pizza from another pizza store here in my area on my way home from work.

"ALL OUT OF EXTRA LARGE PIZZAS"! Very sad customer service! I want to talk to someone about this!

Richard Bohlman 201…

I placed my order at 4:00pm for one pizza and received a notification that the pizza would take 35-45 minutes and the pizza tracker said that it was on its way for over 30min. At 5:15, 1 hour and 15 minutes after placing my order, I called the Papa Johns store to ask if they were having trouble finding my apartment.

The worker on the phone rudely answered and hung up on me. I called again, and the same thing happened. I called a third time and spoke to the same individual who screamed at me over the phone that it was just now being boxed, 1 hour and 15 minutes after my order was placed.

The behavior from the worker is unacceptable and it is also unacceptable that the pizza tracker stated that the order was on its way for over 30 minutes and when I called I was told that it was just being…

I placed an order for one pizza today at 4:20pm at Store #1953 at 11850 Bissonnet, Houston, TX 77036. I specifically asked them if they delivered to a business. The employee said yes. I gave them all my contact information and my credit card number.

They told me that pizza would arrive at business in 30-35 minutes. I called back at 5:20pm and they told me pizza on its way. Pizza never arrived. I called back at 6pm and the person that answered told me they went to business and called number.

They had the wrong number for me. I told the employee that they wrote down wrong number. I asked that I receive pizza for free. She said they couldn't refund because of bad number. I told her it isn't my fault the employee wrote down the wrong number.

The employee told me it will be another 30…

On 9/21 at approximately 6:30pm I stopped at the Papa John's store (#1375) in Derby, KS to pick up a pizza that my wife had ordered about 15-20 minutes beforehand. I had driven from northeast Wichita to Papa John's to pick up the pizza on the way home.

I have had prostate surgery (which did not go well and, often, when I drive any kind of distance, as soon as I get out of the truck, I have to use the restroom. (not eventually, but immediately) When I told the young girl at the counter my last name, she told me that the pizza was not ready so I asked if they had a restroom available.

She said she was new (no problem there) and would ask. It went through 4 people before she came back and said 'no'. their restroom was not a public restroom but if I needed to use one, there was a Taco Bell…

Hi... My wife and I had family in from out of town so after a long day of traveling and work my wife decided to order pizza... Big mistake... She ordered the "feed your home team" 2 pizza deal (1) large meat lovers with banana peppers (1) supreme onion on half.

And a order of garlic parmesan bread sticks. 96. They said it would be 30 to 45mins. 15 mins went by and still no delivery. My wife called and asked how much longer and was told it would be there in 10mins.

Another 35mins went by for a total of almost 2 hrs and final our order arrived.. the pizzas were barely warm and tasted undercooked. The supreme with onion on half had onion on the whole thing and we received regular bread sticks instead of the parmesan ones.

I should not have had an experience like this after spending almost…