Papa John's

I placed an order for one pizza today at 4:20pm at Store #1953 at 11850 Bissonnet, Houston, TX 77036. I specifically asked them if they delivered to a business. The employee said yes. I gave them all my contact information and my credit card number.

They told me that pizza would arrive at business in 30-35 minutes. I called back at 5:20pm and they told me pizza on its way. Pizza never arrived. I called back at 6pm and the person that answered told me they went to business and called number.

They had the wrong number for me. I told the employee that they wrote down wrong number. I asked that I receive pizza for free. She said they couldn't refund because of bad number. I told her it isn't my fault the employee wrote down the wrong number.

The employee told me it will be another 30…

On 9/21 at approximately 6:30pm I stopped at the Papa John's store (#1375) in Derby, KS to pick up a pizza that my wife had ordered about 15-20 minutes beforehand. I had driven from northeast Wichita to Papa John's to pick up the pizza on the way home.

I have had prostate surgery (which did not go well and, often, when I drive any kind of distance, as soon as I get out of the truck, I have to use the restroom. (not eventually, but immediately) When I told the young girl at the counter my last name, she told me that the pizza was not ready so I asked if they had a restroom available.

She said she was new (no problem there) and would ask. It went through 4 people before she came back and said 'no'. their restroom was not a public restroom but if I needed to use one, there was a Taco Bell…

Hi... My wife and I had family in from out of town so after a long day of traveling and work my wife decided to order pizza... Big mistake... She ordered the "feed your home team" 2 pizza deal (1) large meat lovers with banana peppers (1) supreme onion on half.

And a order of garlic parmesan bread sticks. 96. They said it would be 30 to 45mins. 15 mins went by and still no delivery. My wife called and asked how much longer and was told it would be there in 10mins.

Another 35mins went by for a total of almost 2 hrs and final our order arrived.. the pizzas were barely warm and tasted undercooked. The supreme with onion on half had onion on the whole thing and we received regular bread sticks instead of the parmesan ones.

I should not have had an experience like this after spending almost…

If I could give 0 I would!!.... I am a traveler, who has been to PJ all over the United States, and never ... have received such poor service.

First of all, the girl who took my order was very nice, and I waited on it.

However, during the time I was waiting, it was like a locker room!... they were yelling, and laughing and hardly even waiting on the customers. Just a bunch of "horse play" that is not appropriate for a business. Then, they came out with my pizza, approximately 10 min later... and you know what?....

if I had not checked it when I got to the car, I would have gotten home with the wrong pizza!!.... Yes, in their horseplay, they just push pizza in peoples' hands! so, I took it back in... told them, got the right pizza with a "sort of" apology.

When I got home, and took a…

I worked for one of your franchises on Stains Road, Feltham London. The employer was abusive and wasn't adhering to any rules. He paid everyone below minimum wage and would get agressive and verbally abusive every now and then. I left the job as his behavior with staff and customers go unbearable to me and he is now withholding my wages.

I contacted the UK head office and made my complaint to someone named Sarah Bridges but they only contacted him once and it didn't result in my wages being paid. I worked very hard for the brand and I think I deserved a better treatment.

Out of fruateration and desperation i have had no choice but to leave comment on the glassdoor and I have also emailed money-saving experts and other outlets to make my frustration heard. I hope I get my voice heard as…

Pizza and box arived soaked in grease

m. on Sunday, 8/19/18 in Pikesville (intersection of Smith Av. ) and Mt. Washington. Driver cut across a westbound lane while driving eastbound and was speeding the entire time for about 2 - 3 miles. limit. Car was a gray Altima, license plate 3606-520, with temporary tag.

Hello, I tried to use one of the coupons that comes in the mail and they said it was for "online only". They all say online promo code: at the bottom of each coupon. I thought that was in case we decided to order online, but they said to get the special I could only use them online.

I don't like going online because half the time I forget my Papa John's password. Why do you mail out coupons if we can't call our local Papa John's to use them?! That seems unreasonable to me. The people @ my Papa John's were very nice and found me a similar special and were great.

You need to fix this problem please, not everyone orders pizzas online!! The delivery driver was extra nice also. Thank you so much, Gena Mayhew

I ordered the attached pizza for my girlfriends kids. It is a 14 inch With Canadian bacon, Chicken , green peppers . onions and Black olives. Look at the toppings that are on it. You guys should be ashamed of yourselves. Look there’s like 2 olives on this pizza No chicken Barely any of the other toppings. Seriously 25 bucks You’re franchisee should be ashamed

I would ike my money back as well as the 5 dollar tip I left. I’m furious..

Hopefully you respond if not I’ll just go to yelp.

hello, I ordered an order tonight and they sent it to the 1st address, and it was already a free pizza from the previous order that wrong. After 2 hours I received my order and that order was STILL WRONG. After 2 hours and 2 wrong orders, I did not call back, b/c it was 9:50pm and my kids had to eat.

On Saturday July 28th I called your Raytown MO. Papa Johns to order a Spicy Italian pizza and brownie dessert for delivery. It was shortly after 8pm, so I was surprised to hear that it would be about a 2 hour wait.

The young lady informed me that they would try to get it to me sooner, but couldn't guarantee it. I went ahead and placed my order, paid with my debit card and sat down to wait. Around 10 pm, I called back to check on my order, and was surprised once again.

This time I was told my order had already been delivered. I believe it was the same young lady that took my order, but can't be sure. I explained that in no way had I received my order. She excused herself to talk to the driver, and upon returning stated that the driver couldn't find me and was unable to reach me by phone.…

Cockroach in my pizza

Some lil kid answers the phone at cedar park location start ed telling me to suck his fucking dick kevi n Sweeney because I asked for extra beef

Pizza came cold and burnt didn't taste very good. Pap John's is usually are number one choice for pizza

My wife ordered online with her card and send the order to my mother's house 2 large two toppings and 1 2liter soda never received my soda to this day Minnesota ave. Washington dc talk to manager still no resolution

99 on line it says its for carry out only the cashier her name was Kennedy stated that I had to order on that online an then come in to pick up. I tried to but it wouldn't let me it sated to go in an order the cashier wouldn't let me order it in the store.

another lady came up an said the same thing. I ask for a manger she came up was very professional an took my order but the cashier that works there needs to be retrained on customer service she was very rude almost to the point where I didn't want to order any food I almost just left .

Please moving forward can you give your employees some more training on customer service.

I order 2 large and a small pizza 5/17/18 and went into get our pizzas and the door was open with 3 employees smoking at the door. I'm sorry but aren't there rules for that? I said something to the girl who took my money and she made them move as I came out but they should of known better.

It was store # 2222. my reference #226054. I will not order from there if that's there practice. I understand it is hot inside but if you need to smoke please be kind enough to people who have allergies to smoke and stay away from the door.

I don't want the smell or taste on my pizza. Thank You for having this web page to contact you.

I entered your store on 05/06/2018 located at 5045 W. Baseline Rd. Suite 130 Laveen, AZ. m. and ordered 2 large pizzas. A young lady #1 took my order (I was told later that she was a Manager). After she took my order she proceeded to walk away and started making pizza.

I instantly told her she did not wash her hands and that I work in Food Service and that she was not being sanitary and that this is considered cross-contamination. At that moment she said this is standard procedure for Papa Johns and all your locations.

I would hope this is not a standard procedure for any of your stores. Another young lady #2 approached (I was told she was a Manager as well) and asked her co-worker what is going on. She #1 explained to her that I was not happy with the service and that I was complaining…

So I just returned from a trip to the dentist with my wife because there was a rock in our pizza and it chipped her tooth. the dentist recommended i can call papa johns and let them know what happened because they may be able to help. Called the kapahulu branch and spoke with the manager and informed him of the rock in our pizza and he asked me if we still had the rock..... obviously we did not keep the rock. He then informed us that there was nothing he could do good bye..... i didn't expect for you guys to pay for the replacement filling my wife needs now but at least a little money would help because it was your pizza that had the rock in it.

If there is anything you can do to help out with the $280 dollar dentist bill we got because of the rock in our pizza please let me know asap…

Clarksville Indiana store two pizzas ordered end of last month both pizzas were on edible contacted management said they would replace but never did and did not put in computer as promised this store is terrible and so is the food $50 wasted

I ordered a pizza at 10:58 they said my pizza would be here at 11:28-11:38 so they brought the pizza at 11:45 then he didn't give me my correct change back I gave him 41$ he gave me back 14$ but my food was 25.85$ so unprofessional need to get shut down bad customer service the customer suppose to be happy not become angry because of the bad service @get these people out of business I'm only 14 and can run a better business then them./Montgomery alabama PAPA JOHN'S

I ordered food to be delivered 03/13 around 9pm. The time for delivery was 42-52 mins. The pizza did not arrive until almost 1130 which I was in bed, had to wake up and get the pizza because it was already paid for.

The box was cold to the touch so was the pizza. This is unacceptable and a great inconvenience. Please advise how you as a company plan to compensate me

on Saturday evening we tried to place two orders for pizzas on line for collection at your southborough, Kent store. we tried 3 times and were told that you had only received one order. 99. I am not happy and expect this refunded straight away Please can someone contact me to let me know this has been done.

I’m appealed with the service and the southborough store are a complete JOKE!!!! I think retraining in customer service is advisable!

I went to the Papa Johns at 3200 16th Ave SW, Cedar Rapids, IA 52404. I walked in and no one looked up from what they were doing to acknowledge me. Everyone was busy except a large black guy sitting at the register in a wheelchair.

He didn't talk to me either.

Finally I asked him if I could speak to a Manager so I could give him some coupons for their employees to get their taxes done. He yelled out someone's name. No one came. Then he wheeled his chair, which was filthy, to the guy with the pizza crust.

He took the pizza crust with his BARE HANDS (no gloves) and wheeled further to the pizza topping ingredients using the dirty handles of his wheelchair. He took ingredients for the pizza out of different containers with his BARE HANDS and put them on the pizza crust.

The area was small…

Papa John's in Jefferson City Tn,woman in charge always very rude, always snaps at you when you're are being nice,order pizza on line, payed with bank card, went to pickup claimed I didn't have a order,and she refused to let me show her,lost my money and left without my pizza, she wouldn't listen to me! Thank you

2/14/18 I called my local papa john's pizza 252-337-7272 to place a pick up order for the Valentine Special heart shaped pizza and the double brownie @6:24pm. A very young lady who was VERY rude answer the phone I told her I wanted the Valentine Special and she replied NO (just as mean and rude as can be NO).

I then tried to get her to make me understand why did she tell me no and she replied that there store was NOT doing that Valentine Special. Thought that was really unusual for a franchise not to follow promotions.

So I then ask could I get a pizza and a brownie, she being rude ask me to hold once again and return to tell me that they were OUT of brownies so no I could NOT order a pizza and a brownie. At that point I figured if I was to continue she was going to make sure she ruined…

I was delivered a burnt pizza, I called the driver not even a minute after just to get my calls sent to voicemail, the store now said closed so I paid for something that went to the trash, worst experience with papa johns

tried to order from Margeret St in Jacksonville Fl. Phone operator so incompetent I became extremely frustrated and canceled order and ordered from pizza hut. If your employees can't even take an order why should I trust them to prepare food for me to eat?

Pizza cold and almost an at least 45 minutes late and had been boxed for almost an hour.

Will not use this location again since this is has happened multiple times

Goodbye....

i am HIS Employee from 9 month and i did not recive my Salary on time i Stoped my work becoz i did not take my Salary from 3 month and during the work time i See he did not USE orignal thingS for make piza. So i make humble requeSt to the head office try to help me and Save your company in cypruS.

BEST REGARDS, KUMAR SANDEEP 00357-96544554

We ordered a thin crust, Pepperoni, Bacon, Spicy Italian Sausage and Jalapenos (ordered by phone). The crust was way to hard to chew with very little bacon and it never had jalanenos. We always see on TV about the $10 special. Our Papa John's said they didn't honor it. Ended up paying $12 plus tax and we picked it up. Probably will not buy another.

Thank you for listening, Duane Krutz

I ordered 2 pizzas on Monday night one cheese and one veggie as I am pure vegetarian. came home and checked the boxes but both turned out to be pepperoni Pizzas, called and spoke to them They were not very apologetic all they said was come back and pick up your order.

I said I cant as I have kids who just woke up and cant be left alone, I was told your pizza will be delivered in 45-50 mins. That was freeking late as kids were already hungry. Got the managers name India Singh..

Went back frustrated , spoke to the manager, she apologized and gave me my order. Was in a rush but checked the first box, it was cheese so walked out. She didn't offer anything to compromise her mistake. came back and opened the boxes to eat but guess what?

the second box was veggie with pepperoni again. How the…

I have refused to support Papa John's and it's efforts over the past 4 years due to the inability of Papa Johns founder John Schnatter to separate his personal, political, and religious beliefs from business. My decision to support a company is based solely from the ability of it's products to align with my needs.

His arrogance and divisiveness will always alienate me and my friends that I openly communicate with about Papa Johns (John Schnatter) and it's political/religious/personal stance. There are numerous competitors (California Pizza, Pizza Hut, Domino's and many others) that I frequent and that I will support before I will ever return to Papa Johns and I will surely utilize and encourage social media to voice the same.

A good suggestion is to replace John Schnatter from his…

hello dear

i work for papa john's pizza store at: papa john's pizza located at: Edmonton Alberta Canada i had worked as a delivery drive since July 2017 and i was doing my work as a delivery driver in very professional manner i had no complain and most of the customer they were very happy with our delivery friendly fast professional service for the time period i had worked for this pizza store. even the co-worker they had sawed my services i was doing just great.best i could. the problem is that the owner of this pizza store was not really friendly he never appreciates our hard work service plus he all ways blame us. finally, he had stopped me working for no any reason or any explanation. that i can see this is not professional or honest.i was working very hard with honest attitude…

Oct. 28, 2017 At 5:30 Pm my wife and I entered the Papa Johns in Chambersburg, Pa. to place an order. We ordered 2 Pan Pizza’s and were told that we could only have the 12”. 00, 5 toppings max. 00.

00 price but still only the 12”. We agreed to it since we came from Waynesboro to get Pizza from Papa Johns. Once the order was taken, Elijah the manager was doing all the talking. He told us the order would be ready in 10 minutes.

My wife walked next door for about 15 minutes and returned. Ten minutes later the manager comes out and proceeded to inform us that one of our pizzas got lost in the process and it will be another 20 minutes or so before our complete order was done.

When asked how one of our pizzas got lost he stated it went out with another persons order. Well that was…

Hi my name is heather i called and made a report i was told that they would give me a call back i haven't heard anything.Papa John's on 9th ave in Huntington WV it took them 20mins pick up then put me on hold for 5mins and staff was rude. My phone is 304 208-5386

If…

B. east side and ordered a donair . the so called donair did not have donair meat and no sauce and np pepp and and i ask for extra sauce i got garlic sauce i ! I was really disappointed beause i was told by my friends i heard such great things about you store .

I couldnt eat the donair i still have my receipt . If you didnt make donairs they should of told me that was a wasted fourteen dollars

CALLED IN FOR DELIVERY ON A LARGE PIZZA. TOLD IT WOULD COST $12 . 40 ! 15 FOR DELIVERY FEE . With my tip , I payed $20 for a pizza I was told would cost me $ 12 !

Never again and I will tell all my friends , your tricks. The piazza was horrible as well . Receipt also doesn't show locaton or date , hmm !

Your being a sponsor of the NFL .

They are a disgrace to our nation .

As a Viet Nam veteran I and the nation cannot stand by and say nothing .

I will no longer buy your product .

m. & the email & screen stated that my order would be ready in 25- 30 minutes. When I arrived at Papa John's they told me that it would be 25-30 minutes even though I had placed my order online.

There was a long line of people waiting for their online orders as well and every person that came in, was told the exact same thing. Several customers left that day. It was 6:19 before I received my order. There was no kind of compensation, coupon or anything offered for the inconvenience that was caused.

An elderly couple said that was their first and last time ever ordering there. Sad that they do not care enough about their customers to at least offer something when there are all kinds of pizza places on every corner. Poor customer service.

Poor Service!! , I ordered a pizza from the Hendersonville, Tn. location (615-824-1000 ), and was told the pizza would arrive in 35 minutes. I went about doing some housework, then outside to mow. I realized that the pizza was taking a long time to get here, and called to inquire.

All I could get was, "It is on the way". , and asked to speak to a manager ( 1 1/2 hrs. ). The manager stated that she HAD ordered and sent out a Fresh pizza, and would give me credit on my NEXT order. Next order? Excuse me.

Finally, a little before 4:30 ( 2 hrs. ), I observed a young man driving up and down the street. I stopped him, and saw a Papa John's cap pushed high up on top of his head. I asked him if I could help him.

He said he was looking for Lot "B". I asked him if he had noticed that all the lots…

Was not impressed by the fact that the place was not clean.

Also one of the employees had her child behind the counter with her. The child did not have gloves on, and was handling everything from money to pizza dough. Will not be visiting this pizza place again any time soon,

Hair in my pizza- disgusting . Had to throw away.

I purchased a pizza on December 2 and it was barely done.. I always eat at papa johns and this never happens I was very upset about this and the employees also got my order absolutely wrong... If can would like to be recompensated for waste of time.... Charlotte NC

Just tried to order three pizzas at your Dallas location 3501 McKinney Avenue, Dallas, TX 75204. The crew was extremely rude, laughing and whooping in the background, acting like they were high and couldn't care less about my purchase. It was so bad I ended up hanging up on them.

I had ordered three pizzas for delivery. Our organization generally does a lot of business with this location, but after today, no more.

I visited the Papa John's on Rosecran Avenue and Bellflower Blvd. in Bellflower Ca Friday night November 4th. I place the order by phone for pick up. I order the 8 piece honey chipotle wings and the pizza special of 3 toppings. I request pineapple and canadian bacon on one side and pepperoni on the other half.

Upon arriving to my destination there was no pepperoni on the other half. I called and was not help. The young man told me they were close to closing time, and he could give me a credit on the next visit. I explained to him earlier this year I had the experience at the Papa John's location at South Street and Bellflower Blvd. in Bellflower Ca after arriving home I had the wrong order which was of lesser value than what I ordered. Upon calling the manager said she would put my name…

This is the third time pizza and garlic cheese sticks have been delivered to my house in as many weekends and why are they warm and over cooked. Absolutely ruined our Sunday again. Why can't you get it right. I used to love papa johns pizza.

My pizza wasn't cut into slices. What am I supposed to do with a circle pizza, tear it? Last time we order from Papa, next time will go with Pizza Hut or anyone else local. This is really not what I'd expect from a company that says "Better Ingredients, Better Pizza."

Should I suggest a refund from corporate or just forget about it? Curious what others have done here.

Take a look at this picture. That explains everything. The girl was barely within the 30-40 min range too. She didn't smile either or greet me when she delivered it to my door. But I can forgive the last two things because everyone has bad days, until I opened the box.