Papa John's

Just tried to order three pizzas at your Dallas location 3501 McKinney Avenue, Dallas, TX 75204. The crew was extremely rude, laughing and whooping in the background, acting like they were high and couldn't care less about my purchase. It was so bad I ended up hanging up on them.

I had ordered three pizzas for delivery. Our organization generally does a lot of business with this location, but after today, no more.

I visited the Papa John's on Rosecran Avenue and Bellflower Blvd. in Bellflower Ca Friday night November 4th. I place the order by phone for pick up. I order the 8 piece honey chipotle wings and the pizza special of 3 toppings. I request pineapple and canadian bacon on one side and pepperoni on the other half.

Upon arriving to my destination there was no pepperoni on the other half. I called and was not help. The young man told me they were close to closing time, and he could give me a credit on the next visit. I explained to him earlier this year I had the experience at the Papa John's location at South Street and Bellflower Blvd. in Bellflower Ca after arriving home I had the wrong order which was of lesser value than what I ordered. Upon calling the manager said she would put my name…

This is the third time pizza and garlic cheese sticks have been delivered to my house in as many weekends and why are they warm and over cooked. Absolutely ruined our Sunday again. Why can't you get it right. I used to love papa johns pizza.

My pizza wasn't cut into slices. What am I supposed to do with a circle pizza, tear it? Last time we order from Papa, next time will go with Pizza Hut or anyone else local. This is really not what I'd expect from a company that says "Better Ingredients, Better Pizza."

Should I suggest a refund from corporate or just forget about it? Curious what others have done here.

Take a look at this picture. That explains everything. The girl was barely within the 30-40 min range too. She didn't smile either or greet me when she delivered it to my door. But I can forgive the last two things because everyone has bad days, until I opened the box.

My Husband & I purchased a Chicken Spinach Alfredo Pizza and we noticed there were barely any Chicken. 00 for this Pizza and we were truly disappointed. We love Papa John's but, feel for what we paid just was not satisfactory we normally have never had any problem with our orders. We are regular customers.

We are not trying to be unreasonable but feel this problem needs attention please. The American dollar is hard enough to come by so we as customers deserve the right to be happy with our purchase.

I wanted to report some employees that work at your sea island or St. Simon's location on the 4pm to 11:30 pm shirt. I know a ex-employee that use to work at this location. She told me something that are very bothersome and disturbing when she worked there. She told me after a couple weeks of working there. That one of the delivery drivers name Thomas Jacob's. Tried to pressure her into smoke weed with him but she wouldn't. That most of the employees that work there like the asst. Manager etc.

Would go out back and smoke it while they we're working. That the delivery driver Thomas would do it on his routes. Plus Thomas and one other guy she didn't tell me his name. Would try to get her to do sexual favors while on that job. Thomas even tried to black mail her to and she wouldn't do it. So…

We bought Papa John's yesterday and found a pizza with bugs inside the pizza. Pictures are attached!

The guy was rude to me and I wanted the 50% discount when spend £40 or more and he told me no I had to go online. I said how he told me to use the code I told him there was no code he said women if you stop talking he was very rude to me I'm very unhappy.

Chewing my pizza and this is what was in it. Thought I was going to be sick. Looks like a tooth but can't be sure. It's gross no matter what it is.

While working as a driver at store 1544 in OKC, I observed two managers smoking pot in their car in front of the store. I reported this to our district manager, Clinton allen and he told the two managers what I reported.

the two managers are still using drugs at work. I feel that mr allen is condoning drug use at this store. I feel like this endangers employees there as well as our customers. Please take this info seriously as I no longer feel safe working there.

I've contacted customer service each and every time I ordered from them. Every single time Papa Johns sends me the same copy and paste email telling me the complaint has been forwarded to the manager and that I should here from him soon. Every single complain I never hear anything back from the manager and I am positive I am just being ignored and I assume anyone else that complains is being ignored too.

It is clear to me that Papa Johns simply doesn't care about customer service and are completely willing to simply ignore any complaint that they receive. I've even tried emailing the CEO multiple times and been ignored on that level too. I'd suggest never ordering from this Papa Johns or any Papa Johns at all.

Yesterday's evening at 8:39 p.m I placed an order for one large Margarita pizza at The Center Papa Johns brunch and the receptionist said the order will take an hour and I replied by nodding that it's okay and left. At 9:30 p.m I came back to collect my order and I asked the receptionist whither order no. 55 is ready and she said that she will check and went inside the kitchen then after couple of minutes came out without giving me feedback regarding the condition of my order, however I waited till 9:50 p.m (more an hour)and while the receptionist was heading to the order stand I said excuse me twice and no one else was calling her at that time but me but she ignored my attempt to draw her attention in order to ask her again about the status of my order.

So, I head to the order stand and…

The pie was terrible. This was the first and last time I order from Papa Johns. I ordered a meat lover pie. What a joke. All dough, the meats included were small and could not taste them. The sauce was barley on the pie.

I will just go back to my local pizza, I tried it because then restaurant is new and we never had the food. Terrible is the highest I can give it. I would not even request a refund. Its my learning curve.

I just don't want anything to do with the restaurant.

On 4/3/16 approximately 9:30pm, The manager(Bryan) was the brother of the rude employee(Anthony). After asking about the daily specials &Upon trying to decide what my family wanted to order Anthony became very irate and stated usually people knew what they wanted to order when they called and did I want to call back!

Went to the store to report this behavior to the manager/brother who ordered Anthony to shut up at that time Anthony became insubordinate and told Bryan to write him up! My family and I chose Domino's ofcourse but i surest heck don't like how i was treated at a place that i patronize on a very regular basis!

Called in order never game time to pick up. Her name was nicole at Madison street, Indiana. called back 3 times was disconnected. Ask for manager to let me know what problem was. He put me on hold & assistant manager picked up.

Said she would talk to her about it. I ask for 1800 Papa John's customer service number to talk to some one was rude said to look it up on line. That's not right. I have got my pizzas from there for at least 15 years. What has changed?

I order two large pizzas on February 27th one with sausage and pineapple, the other one was a pepperoni, the sausage was so small if you didn't see them you wouldn't have known you had them the only thing you were able to taste was the pineapples, both pizza was greasy. My son have the pepperoni which was so greasy it made him sick he took quite a bit of Pepto Bismol and went to bed. You have definite lost a customer this was one of the worst pizzas my family have had.

99 for up to 5 toppings on large pizza. One was Pep/Sausage/onion/thick crust. 2nd one pepp/onion/tomato/mushrooms/double cheese thick crust. We got Pep only on one thin crust. 2nd one Pep/Sausage/Onion only. Way off the mark. I ordered online not even over the phone.

I called when we went to eat them and found the problems. The guy on phone said it'll take at least 1 1/2 hrs to replace them. I'm a diabetic and had already taken my insulin so couldn't wait another 1 1/2 hrs to eat.

The guy ok sorry and hung up. We've ordered from Papa Johns for years. Won't be now.

2nd time with problem with Gray TN store. Have only used them 4 or 5 times. Staff is friendly but 1 st time order with credit card by phone. Male who answered was having problems with my card. Think he was new. After several attempts he finally said "ok, it went thru". When driver arrived at my house they had no record of me paying by phone. Driver refused delivery and when I called manager he told me that I didn't pay! Unbelievable! I ended up ordering from another pizza store.

Tonight I decided to order online since your store seems unable to complete order. So I went online, entered my promo code "ck171n" then hit the green button. Had to add ingredients and pick side item. Went to checkout. Entered promo code again. Supposed to charge me $17 but charged me $22.50 plus tax, delivery…

Was a employee at store #1033 in Indianapolis, IN Rockville and Country Club store, got fired for calling in for a co-worker who was busy cleaning out her apartment of which she was being evicted from, so she was too busy to call. So I called to let them know we couldn't make it cause a) she had lost her uniform b) the dm the day before got in my face, and my co-worker I mentioned and was being completely unprofessional. Not only did she single out this co-worker for saucing steadily but slowly when we weren't busy, but when I approached she told me to go somewhere, when I was simply gonna make sure she isn't trying to stretch the truth, which is what she did later that day.

Treating employees like their the lowest of the low, when they're working their damnedest to help. Is…

We went in to the Athens AL franchise for chicken wings. 17 and told 15 minutes. We paid and went to a nearby store. Came back, got order and left. 00. 00. Fine, could have been honest mistake or could be the classic overcharge everyone a dollar or two and call it their bonus.

And the wing court was off by 3. And they were the smallest, most meatless chicken bones I have ever seen. I feel as if I was ripped off of not only the money, but the meal. Please see photos!

Last night, I ordered a large pizza and an order of the tie knots. When I got home, bit into one of the tie know. It was absolutely disgusting. It was still raw inside. I called up at Papa Johns, explaining about the tie knots, they said they would give me a fresh order. Do you think I would get an apology, no.

I went back up there and took the old raw ones and gave it to them. They gave a fresh new batch. I got home, took a bite, and it was the exact same problem. This time, I did not call, I just went up there. Spoke to the manager, Kayla. I asked for my money back. She offered another order, I said no. I want my refund. She gave me the refund, with a smart apology. I was not impressed with Papa Johns at all, it was the worst experience ever, with bad customer service.

Whatever…

I placed an online order at around 11:30 pm, and once the clock hit 1am I began to realize that they weren't coming. I called the store and no answer, I called customer service and they told me that they canceled the order and gave no reason as to why.

I never received a cancel order confirmation email either. I just want my pizza, what's so difficult about delivering a pizza, especially when the location is a 5 minute drive.

Today is Saturday, November 21st. Two weeks ago my husband ordered 2 pizzas from the restaurant here in Villa Rica GA. Pretty much the same order every time we order. It was 2 two toppings, pepperoni & ground beef. Both pizza delivered were single ground beef toppings.

When we called the store they offered a choice of replacing the pizza immediately or store credit for 2 pizzas for the next order for free. We elected the latter option. We just ordered our pizzas and they taste horrible.

The thin crust pizza did include pepperoni this time but instead of beef topping I have Italian sausage. The deep dish also has Italian sausage instead of beef. Some pepperoni enough to say some is on it. Barely has sauce.

We feel like we're being punished for calling in a order that they filled wrong.…

m. m. Got a confirmation back at 1:46 pm saying estimated ready time approximately 115-125 minutes. Pizza was delivered at 2:07!!!!! By the time I got home, it was COLD. Called local store #128, spoke to the manager, understood my complaint, said nothing showed up on his end as it being as delayed order, so there was nothing he could do about it.

He gave me the on-line technical support phone number, although I asked to have the owner of the store's number. They basically said they'd tell their IT department, so sorry, and hope I would have a great day. Consequently my company who came at 5:30 had to eat cold pizza.

Called for delivery order poor service rude stating we dont deliver in your area I dont know who does oh what is the phone number, which happened to be wrong number. Im very irritated by this especially being loyal customer for 15 years!

This young man is lazy and not very good at customer service. My husband and I will not be back. Lost a 15 year loyal customer to pizza hut and real Italian pizza.

I recently place an order with papa johns on Wed. Nov 4th 2015. Around 10 pm. My Order was place online which I have always done. Well... The delivery driver name Davis said he tried to call me because they were out of Pepsi soda.

When The Del Driver arrived & knocked on my door. I open it said hi! Which he said nothing. Except I tried to call you... But, In a very nasty tone. Which I didn't hear the phone ring. He than said I call because we were out of Pepsi soda. I said very nicely... Oh! that's fine.

He said nothing, The ugly look he had on his face, Said it all. There was no reason for that what so ever. Trust me there's enough Of that In the world today as it is. Than he proceed to take each of my item out of the Papa John Bag And, hand them to me.

But, He shove them to me in my hand…

On the evening of 10/10 i ordered a pizza from Papa John's on Highway 34 in Matawan, NJ. The pizza arrived crushed because the delivery boy threw a 2L of soda on it. I called the shop to complain and said I wasn't paying for the pizza. The manager said "yes yes, I'm sending it now." I again confirmed that I wouldn't have to pay for the pizza and was told "yes" again. Once the pizza arrived I tipped the delivery boy and closed the door. The manager then called my home screaming that I didn't pay for the pizza.

I told her that she had agreed that the pie would be free because of their delivery boy. This argument went back and forth for minutes until I finally went to give the partially eaten pie to the delivery boy who at that point had driven away. I then called back to say that the…

I called Papa John's. 00 and said my food will be delivered in 30 -40 min. I called back an hour later only to be told the order didn't go through. What kind of people do you have taking orders?

As a long time customer with Papa Johns, customer service has never been a issue. Always polite responsive and professional. But when I see how some of their employees are treated I'm rather saddened. As I waited for my order I observed two female members of management treat a single employee so unfairly.

They were picking on him on certain things that others were also doing. Ex.. Not tucking in shirt. Seemed like a very nice boy. One woman was def more disrespectful than the other, I believe her name was Sara. I see the workers bust their butts every time I enter and should be treated with more respect.

We called the Papa John's in Hilton Head Island. The phone number is (843) 341-3400. The manager on duty's name was Kristie. I'm not sure if that is how her name is spelled, but that was the name given. She took my order, which was a Medium 12" half-cheese half-pepperoni pizza. When the pizza arrived, we gave the driver a $5 tip and then opened up the pizza box. It was the correct toppings, but it was a small pizza (10 inch) in a medium sized box. There was a good 2" open to where it was obvious they made a small pizza and just put it in a medium box. We paid for a medium pizza, not a small pizza.

Anyways, my husband called back to the store and asked to speak to the manager. She said that there was no way because she made the pizza herself. So pretty much she was calling a liar and that…

Ordered an extra large pizza half pepperoni, half sausage. I was told that it would be 35 minutes, so ok. Well one hours and twenty minutes later i get a cold pizza half sausage, half mushroom. Call info manager of problem and was told correct pizza will be delivered 45 minutes later, ok.

Well one hour later i call the store to track my pizza and was told it will get there whenever the driver delivers it and this came from the manager. Another half hour pass by, after complaining, no pizza. So not cool, have to rethink about your product/services.

This is sad, never had a problem before, but going on three hours for one pizza. Your company needs to look into its services and staff. Papa John's store in Augusta GA on Walton way is the store i am complaining about.

99. Large specialty & A Large Cheese Pizza. I called in this order for pickup and told the order taker that I had such a coupon. She told me they would verify my coupon when I picked up my pizza.

At the store I was told that my coupon was for on line only and they would not honor it. No where on the coupon does it say online only it only says for additional specials check on-line. The store I trade at is @ 2922 kemp Blvd in Wichita Falls TX.

I told the cashier to keep their pizza and promptly ordered hamburgers from a local vendor. I have been a customer for as many years as there has been a Papa Johns in our town but I refuse to play this type of game anymore.

I called the west broadway, Louisville, KY store on Sat. May 16 approx. 9:45 p.m. Ordered a works pizza for delivery. I was informed they could take the order but could not give a time range for delivery - due to fact there was some police blockade near the store at that time and customers could not come in store for pick up or what time it would be delivered. I understand that is out of their control.

When delivery was made at approx. 11p - the driver had 2 pizzas (we ordered 1 large works)-thin crust) - she said she had picked the wrong one out of her car - and unfortunately we did not check before paying for it. There were hardly any of the toppings - lots and lots of cheese and a little (very little) pepperoni and nothing else. We order frequently and have always enjoyed Papa John's,…

I called and placed an order for a large 5 topping pizza. I called at 6 pm and stated that I would pick up at 6'30. When I went to pick up the pizza they could not find the order. I had to place the order again and wait for them to cook the pizza. Needless to say, I was very frustrated.

When I finally got home to feed my family, we began to eat the pizza and the pizza dough was still raw in the center...the edges were well done. I threw the pizza away....I was also frustrated because you had two young men standing in the drive through putting together boxes and one of them continued to use the F word while talking to co worker,

On May 8th, 2015 I made an order online so my husband could stop by and pick it up on his way home (about 20 miles away). I ordered the works minus mushrooms added banana peppers and bacon and also a chocolate cookie. That IS NOT what my husband brought home.

He didn't know what I ordered, he was picking up an order for me. The order was paid for so all he had to do was go in grab the order and go. He brought 2 pizzas home, 1 pepperoni, 1 sausage, an order of breadsticks and wings. We didn't take it back because I didn't want to spend an hour of my time driving back and forth to take care of the matter.

I am sure this was a mistake but we didn't get what we wanted/ordered for dinner and the dinner we received was not at all good (not our type of pizza). I am asking for a full refund…

initially, I voiced a concern due to what I felt was misleading advertising regarding the Philly cheese steak pizza that was a promotion or sorts, I suppose. The pizza was a complete fail as far as I was concerned, and being a loyal customer I felt I should let corporate know that the reason they were losing a customer was because that was the second time in two orders that I had been very disappointed in a pizza.

So I hear from someone at the department of dealing with unhappy customers, and I accepted the explanation offered and said ok.. I'll give you another chance, at which point the person says.. we will comp a pizza for you, as a way of dealing with the issue.. gee thank I said.. A while later, I order my "free" pizza.. and am told, you don't have a free pizza, and you don't get a…

I ordered an Hawaiian Pizza and they left off the Canadian Bacon, The order before that they left out one of the drinks. They consistently mess up the orders and deny any responsibility for their errors. I have even had pizza delivered that is uncooked in the middle.

All the Bristol Tennessee store cares about is catering to the Nascar fans 2 times a year, forget the residents who live here year round. My advice: boycott the Volunteer Parkway store.

Treated rudely EVERYTIME we order from 4th st ne renton wa location! Furious You send out coupons for online promos that DONT WORK!! Tried to order online with promo code didn't work so called got told to call 800 number hung up.

Didn't work called back got told he was confused and couldn't help!

RE: Papa Johns Store #3105 Kenilworth NJ - It's 807 now and I ordered a pizza for two hungry kids two hours ago. if he was here the two kids would run to the door like hungry kids do and get the pizza.

wherever he was it was not here. called the store directly and the manager pretty much said she didn't believe what we were saying - "two different stories" was exactly what she was saying. really? What kind of service and managerial training is that?

Had to call back and ask for whoever was above her to even get an offer of another order made fresh and…

My pizza was awful. Bad tasting skimpy toppings. Only 1 pepper. Never will I order again. Waste of $15 plus tip. It was to be large everything. No way maybe three toppings on it and no cheese. It stunk. I am contacting better business bureau. Marvin fry. Illinois.

On 14th February I ordered a pizza to be delivered for my kids, so that they could have a fun meal and then go to bed before my wife and I enjoyed a Valentine's evening. We ordered the food at 6.55pm. At 8.15pm we called the store. They claimed that they had dropped our food off at the wrong house and that a new order would be leaving the store in 5 minutes. We call again at 9.10pm and were told that our food still hadn't been cooked. Our food finally arrived just after 9.30pm. Our kids were tired, up past their bedtime and hungry. The food that was delivered was nasty - luke warm and of a very poor standard with minimal toppings.

15 days later, my complaint to Papa John's head office has been ignored. I complained on their Twitter and Facebook pages and, rather than the company…

my daughter called papa johns 88 st and biscayne blvd-miami fla 33138and ordered pizza for pickup at 4.31 pm sunday eve-when i the father arrived to pick up order couldnot be confirmed because order taker logged in my daughter as Candice-not patience-her actual name-i called pizza parlor and call taker tried to cover their tracks by saying they had no record of initial order.

of course they asked my daughters name and it wasnt on order log-they ran off a bunch of names including candice-none of which i recognised-this was a total disaster as i got up from sick bed-severe flu-to pick up order-my daughteers name is a bit odd- Patience-order taker should have verified spellinf of name initially

I placed an online order for pick up. I called 1 minute later and changed that order to delivery. 1 hour later the pizza had not arrived. I called and was told the pizza never left. The person I spoke with said he would remake the pizzas and send them out right away.

The 3 specialty pizzas arrived and looked like garbage. They had obviously been reheated and were not fresh. With tip I spent 49 dollars. Needless to say nobody was pleased. K. and he always likes to have Papa Johns for dinner after his long flight. What a disapointment.

Sincerely, a previously loyal customer

I ordered a pizza at papa johns at hwy 138 in newton co and wanted to pay with a $100 bill. They said they could not accept my money because it was company policy not to accept that high denomination. I told them that I only had a 20 and a hundred dollar bill and my order was $25. They said to either get change or use a credit card. I didn't have a credit card nor should I be inconvenience to pay for my order. The mgr said they drop their money in a safe to avoid robberies. My argument was they would rather lose a customer than make the sale?

What about if a bunch of orders were paid with fake 10 and 20 dollar bills would they not lose business and money? What about if they needed change after running out, do they now go running to other establishments looking for change? And how much…

My grandson worked for Papa Johns franchise in Salina, Ks. Every week there is something wrong that he doesn't get his full pay -- it's a computer glitch or they pay for road pay from one account and store hours from another, etc.

We feel the local franchise owner is guilty of unfair practices and plan to file with the Wage An Hour board in Topeka, Ks. We believe this franchise should be investigated by an impartial outside source!

Hi my name is alex cragg ive been at papa johns on culver and main in rochester ny for almost a year i use to make good money until we got are new GMand i know she has it out to make my life hell i pay $105 a week for child support so i get 47 dollars a week in my check i use to close but now im workin 4 hrs a day makin 12 dollars a night how do u people expect me to wanna work for ur shitty company i keep motovated rotate chese and

sause constantlet preping and filling stuff in the make line always making sure everything if filled and ready to go now thanks to elizabeth steinzs i get to work for free eather u guys give me a rais or do something about this or one of ur franchises is going to loose a valuble hard working employee to salvitors i hope someone inportant in a high rank gets…

I called to purchase the latest Papa Johns pizza hut deal that was emailed to me. A person on his first day of work was left to work the phones in the store alone. He couldn't get the deal on his computer and kept getting confused about the order but was nice enough to take the order and said he would work out the details.

2 hours later I am still waiting for my Papa Johns order and I have called the local store over 10 times but it goes right to the main ordering line - which is terrible. They can never figure out which store I order from. The last time they sent my order to a store an hour away and when they called to inquire about my address we found out it was the wrong store and I had to start the whole order over again.

This is the worst ordering system and staffing ever!! You have…

Long time customer of papa johns and just bought 250 dollars worth of gift cards last week. Went online and ordered a meal deal from east Rutherford nj store. I have spoken to the owner and driver many times and they are very nice. Store did not have the soda that went with my deal (has happened before and I was always reasonable and took a different soda). They did not have orange or pepsi or anything I liked. I said "please refund me the price of the soda and I will go next door and buy one." She gives me one dollar and ten cents. I said "I can buy a soda for a dollar seventy five next door but not a dollar ten". She said that is the pro rated price for the deal I bought.

I said "I have no way of knowing what I paid for each individual item in a deal but you are the ones who don't have…

We ordered pizza on 02/02/2015 from Papa John' and we are not satisfied with the pizza. It was delivered approx 5:06pm and it was cold,and terrible. Because my kids were hungry they just heated it up and ate some of it.

We have ordered pizza from your company many times and has never been so unsatisfied like this. I don't think that this is the way Papa John wants to represented especially with all the commercials that makes you feel like they care about their customers.

I will NOT be ordering from Papa John's again. Very unsatisfied customer.